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Hard Rock Hotel Cancun - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$358 $243
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,679 $1,829
Per Guest for 5 Nights
Based on 7824 reviews
To live like a rock star means never being far away from the action. Lucky for you, the Hard Rock Hotel puts you in the action.
Style: Beachfront Luxury
Room & Rates
Deluxe Gold Room 2 Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 6

Deluxe Gold Room 2 Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$358 $243
Per Adult Nightly
Live like a legend without even releasing a self-titled debut album.

  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service

Lagoon View / Max Occupancy: 4 Guests, including children ages 4-17. Max occupancy for room with double beds: 4 people, plus 1 infant under age of 3 in a crib. 430 Sq. Ft.
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Deluxe Gold Room with King Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 5

Deluxe Gold Room with King Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$368 $250
Per Adult Nightly
Live like a legend without even releasing a self-titled debut album.

  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service

Lagoon View. Max occupancy for room with king bed: 2 Guests, plus 1 child (0-12 years) in crib or rollaway. / 430 Sq. Ft.
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Deluxe Gold Pure Room 2 Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 3

Deluxe Gold Pure Room 2 Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$373 $254
Per Adult Nightly
All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE Hypo-Allergenic Rooms are designed to provide a better night`s sleep for all Guests, especially allergy sufferers. In addition to the usual cleaning protocol, the PURE rooms undergo an additional 7-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the Guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.
 
The Pure Promise:
  • Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
  • Hypoallergenic Encasement For Mattress and Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented PURE clean solution.
  • Air Purification System: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
  • Pure Shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
  • Deep Clean: Deep clean air-handling unit a pure treated air-conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE`s advanced treatment.
  • Pure Tea Tree Oil Cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Deluxe Gold Room Amenities:
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service
 
View: Lagoon View. Max occupancy for room with 1 king bed: 2 Guests, plus 1 child (0-12 years) in a crib or rollaway. 430 Sq. Ft.
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Deluxe Platinum Room with 2 Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 7

Deluxe Platinum Room with 2 Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$377 $256
Per Adult Nightly
Hard Rock Hotel really set the stage with this one - without all the lasers and pyrotechnics, that is.

  • 2 Double Beds
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service

Ocean View / Max occupancy for room with double beds: 4 Guests, plus 1 infant under age of 3 in a crib. Max occupancy for room with king bed: 2 Guests, plus 1 child (0-12 years) in crib or rollaway. / 430 Sq. Ft.
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Deluxe Platinum Room with King Bed (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 9

Deluxe Platinum Room with King Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$398 $270
Per Adult Nightly
Hard Rock Hotel really set the stage with this one - without all the lasers and pyrotechnics, that is.

  • 1 King Bed
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service

Ocean View / Max occupancy for room with king bed: 2 Guests, plus 1 child (0-12 years) in crib or rollaway. / 430 Sq. Ft.
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Deluxe Diamond Room with King Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 1

Deluxe Diamond Room with King Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$418 $284
Per Adult Nightly
ADULTS ONLY IN THIS ROOM

Lets amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from the exclusive restaurant and late-night pillow menu.

  • 1 King Bed
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with Chairs and a Table
  • Liquor Dispenser with Premium Brands
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • DVD/CD Player
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • Nightly Petit Fours
  • Turndown Service
  • Pillow Menu
  • Aromatherapy
  • Exclusive Beach Bag (1 per room/per stay)
  • Pre-Order Breakfast the Night Before
  • Access to VIP Pool, Beach and Lounge Areas

Ocean view in the best locations. / Max Occupancy: 2 adults. / 430 Sq. Ft.
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Deluxe Gold Pure Room with King Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 4

Deluxe Gold Pure Room with King Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$450 $306
Per Adult Nightly
All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE Hypo-Allergenic Rooms are designed to provide a better night`s sleep for all Guests, especially allergy sufferers. In addition to the usual cleaning protocol, the PURE rooms undergo an additional 7-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the Guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.
 
The PURE Promise:
  • Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
  • Hypoallergenic Encasement For Mattress and Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented PURE clean solution.
  • Air Purification System: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
  • PURE Shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
  • Deep Clean: Deep clean air-handling unit a PURE treated air-conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE`s advanced treatment.
  • PURE Tea Tree Oil Cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Deluxe Gold Room Amenities:
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Liquor Dispenser
  • Mini Bar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service
  • Turndown Service

View: Lagoon View. Max occupancy for room with 1 king bed: 2 Guests, plus 1 child (0-12 years) in a crib or rollaway. 430 Sq. Ft.
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Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 8

Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.) - All-Inclusive

Starting from
$480 $326
Per Adult Nightly
ADULTS ONLY IN THIS ROOM

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

  • King Size Bed
  • Rock Royalty Personal Assistant (7AM - 11PM)
  • Ironing Service (2 items per person/per stay)
  • Upgraded Full-Size Rock Spa Bath Products
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24 hours notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to Picks and Mix Program
  • Access to Rock Royalty Areas on the Pool, Lounge and Beach
  • Complimentary 25-Minute Couple`s Massage at the Rock Spa
  • VIP Check-In
  • Late Check-Out (until 3PM available upon request and availability)
  • Complimentary Beach Bag (1 per room/per stay)
  • Rock Royalty Level - Check-Out Service - (Personal Assistant will help review account and assist in express check-out)
  • Priority Booking for Bali Beds ($)
  • Double Hydro Spa Tub
  • Private Bath with Shower
  • Balcony with 2 Chairs and a Table
  • Premium Liquor Dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini Bar with Soda, Bottled Water, Juice, Domestic Beer and Snacks
  • LCD TV with Satellite
  • Purified Water
  • Plush Bathrobes and Slippers
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Espresso Machine
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service - Select A La Carte Menu
  • Turndown Service

Ocean View / Max occupancy for room is 2 adults. / 430 Sq. Ft.
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Deluxe Family 2 Rooms Connecting (763 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 2

Deluxe Family 2 Rooms Connecting (763 Sq. Ft.) - All-Inclusive

Starting from
$646 $439
Per Adult Nightly
Rolling with an entourage means you are going to need a few things to keep the band together - so Hard Rock Hotel has included it all. Enjoy 2 connecting rooms - 1 bedroom with a king bed and another bedroom with 2 double beds.

  • Double Hydro Spa Tub in Each Room
  • Private Bath with Double Showers
  • Balcony with 2 Chairs and Table
  • Mini Bar with Drinks the Kids Will Like as Well as a Variety of Adult Beverages (soda, bottled water, juice and domestic beer)
  • Liquor Dispenser
  • LCD TV with Satellite in Each Bedroom
  • Video Game Consoles, with a Selection of DVDs and Video Games Available Upon Request
  • Purified Water
  • Rock Spa Bath Amenities
  • L`Oreal Kids Bath Amenities
  • Adult and Kids Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Coffee Maker
  • Direct Dial Telephone
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • 24-Hour Room Service (special kids menu)
  • Turndown Service
  • In-Room Family Guide with Activities Schedule
  • Kids Beach Toys
  • Family Welcome Amenities

Lagoon view / Minimum occupancy of 3 adults. Max Occupancy: 6 Guests, including children (ages 4-17) and infants (0-3). / 860 Sq. Ft.
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Rock Suite Platinum (1,065 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 10

Rock Suite Platinum (1,065 Sq. Ft.) - All-Inclusive

Starting from
$1,075 $602
Per Adult Nightly
This suite has seen a million faces and rocked them all. 2 Bedrooms: 1 bedroom with a king size bed and a 2nd bedroom with 2 double beds. This suite includes a living area and dining area. Limited time only - this room now comes with your very own Personal Assistant.

  • Double Hydro Spa Tub in Each Room
  • Private Bath with Shower
  • Private Terrace with Lounge Chairs and Chairs with a Table
  • Liquor Dispenser
  • Minibar with Soda, Bottled Water, Juice and Domestic Beer
  • LCD TV with Satellite
  • Bluetooth-Enabled Wireless Alarm Clock Radio
  • DVD/CD Player Upon Request
  • Purified Water
  • Rock Spa Bath Amenities
  • Bathrobes and Slippers
  • Bathroom Scale
  • Digital Safe (laptop size)
  • Individually Controlled A/C
  • Espresso/American Coffee Maker
  • Direct Dial Telephone
  • Hair Blow Dryer
  • Iron/Ironing Board
  • Free Wi-Fi
  • Nightly Petit Fours
  • Turndown Service
  • Pillow Menu
  • Aromatherapy
  • Exclusive Beach Bag (1 per room / per stay)

Personal Assistant Services:
  • Personal Assistant (7AM-11PM)
  • Ironing Service (2 items per person/per stay)
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Spa Tub Preparation (with 24-hour notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to Picks and Mix Programs
  • Access to VIP Pool, Beach and Lounge Areas

Ocean and Lagoon view (only a few rooms are available with both the ocean and lagoon view). Max Occupancy: 6 Guests, including children and infants. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 Guests. 1,065 Sq. Ft.
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Hard Rock Hotel Cancun - All-Inclusive
Boulevard Kukulcan Km 14.5, Cancun, Mexico 77500

Location

The Hard Rock Hotel Cancun - All-Inclusive is located 25 miles from Cancun airport and 30 miles from downtown, in Cancun`s famous Hotel Zone.

Why Stay Here

  • Up to $3,600 in Resort Credits
  • 24-Hour Luxury All-Inclusive Resort
  • Unlimited Phone Calls to the Continental US and Canada
  • Hard Rock Cancun Introduces the Ultimate Way to Live Out Your Fist-Pumping, Guitar-Shredding Fantasy in the Music Lab
  • The Little Big Club Expericence Hard Rock Hotel Cancun
  • Kids and Teens Pay the Same Rate, Ages 4-17, Kids 0-3 Years Stay Free
  • Free Wi-Fi
  • Double Hydro Spa Tub in All Rooms

Resort Details

At this unique Cancun beach resort, they have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive into a rock star paradise, which reflects the Mexican setting and cosmopolitan flair. Hard Rock Resort Cancun knows no limits, the Resort took all the awesome of Rock and Roll and made it a vacation that has to be experienced to be believed. That means access to unbelievable all-inclusive amenities like experiential dining at 9 world-class restaurants, never-ending cocktails and in-room drinks from a personal liquor dispenser, legendary entertainment, and top-shelf everything across the board. Its All Day. All Night. All Included, baby.

All-Inclusive Details

  • 4.5-Star Accommodations
  • Casual and A La Carte Dining
  • Beverages (alcoholic and otherwise)
  • Delicious Snacks
  • Top-Shelf In-Room Liquor Dispenser
  • 24-Hour In-Room Service
  • Land Sports
  • Fitness Center
  • Pool and Beachside Service
  • Daily Activities
  • Nightly Entertainment
  • Live Entertainment
  • Free Wi-Fi In-Room and Resort-Wide
  • Parking Free
  • Unlimited Phone Calls to the Continental US and Canada
  • Private Function Concessions
  • Gratuities Included

Accommodation Details

Step inside this hotel in Cancun and you can`t help but notice these are some serious rock star digs. Featuring breathtaking ocean views and private balconies, these Cancun suites and Guest rooms offer totally over the top indulgence with hydro spa tub, flat screen LCD TVs with premium satellite channels, plush bathrobes and slippers, top-of-the-line bath amenities, custom bedding with fine linens and a cotton duvet, a well-stocked mini-bar, in-room wine, and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka. With all of this, you may never want to leave your suite - at least not so soon. So go ahead, sink back in your hydro spa tub and relax, or gaze out over turquoise waters from your balcony. Then tell the paparazzi, they will just have to wait.

Pure
Stay at your peak. Paradise has teamed up with Pure to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants. From hypoallergenic coverings to a Class II Medical air purifier.

The Pure Promise:

  • Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
  • Hypoallergenic Encasement For Mattress and Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure clean solution.
  • Air Purification System: State-of-the-art system proven to kill 98% to 99.99% of bacteria and viruses.
  • Pure Shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.

Restaurants, Lounges & Bars

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun. The highly acclaimed chefs are devoted to creating unforgettable culinary experiences in the specialty restaurants. Featuring a cosmopolitan mix of International, Mexican, Asiatic, Italian, and Argentinean cuisines, there is truly something for everyone in the restaurants. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice. Chosen from California, Italy, Argentina, Chile, Spain, France, and Mexico to name a few, all wines on the list have scored 85 or higher in major wine publications.

  • Zen: Find your Zen at this Asiatic-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. During the evening, savor Asian specialties such as Teppanyaki.
  • Ciao: Sit down to an Italian feast at this fine dining spot. In the mornings, indulge in a sumptuous breakfast of international fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties and expertly prepared pasta dishes.
  • Ipanema: When the sun sets on the Caribbean Sea, Ipanema is the place for an elegant, authentic Brazilian steakhouse experience, complete with rodizio service in true Brazilian style. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire and sliced table-side just for you. Sample the salad bar as you look out onto the beach. Enjoy romantic, moonlit evenings with a glass of red wine.
  • The Market: Rock out to fresh and exotic international cuisine at this bountiful buffet that takes you on a culinary odyssey around the world from Mexico to Asia. Serving breakfast, lunch and theme night dinner.
  • Frida: Discover the fiery flavors, spices and passions of Mexico at Frida, serving traditional Mexican cuisine in a festive atmosphere. The a la carte menu offers regional specialties, paired with tasty margaritas and tequilas. Serving dinner, lunch, buffet, pizza and outdoor buffet.
  • Pizzeto: Pizzeto offers artisanal brick oven-style pizza as well as other Mediterranean influenced dishes.
  • 24-Hour Room Service

Crowds of adoring fans, always being on stage, paparazzi at every turn, every rock star needs to retreat to their hotel room now and then. When you want to dine in, the hotel offers a level of gourmet dining equal to the extraordinary food they are proud to serve in their fine restaurants. Enjoy 24-hour Room Service with a wide selection of freshly prepared entrees and specialties for breakfast, lunch, and dinner, including delectable soups, salads, snacks, and desserts.

Bars
Your all-inclusive stay includes drinks at 7 bars and lounges. Rock stars are known for being demanding. They ask for and get the best in the world. At the all-inclusive Hard Rock Hotel Cancun, they would not have it any other way. Relax with a fine bottle of wine from their world-class collection of vintages, all rated 85 or higher. If an aperitif or cocktail is more your style, they will prepare a signature handcrafted cocktail with top shelf liquor then dance the night away with live DJ entertainment.

For the Family

Bring the band and experience a set list of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique space just for teens at the Cavern Club, there`s nothing like a stay at the Hard Rock Hotel Cancun.

  • The Little Big Club Expericence Hard Rock Hotel Cancun: Every little rock star deserves a big stage, and that is just what you get at The Little Big Club. The new year-round kids program is now in full swing and can be experienced exclusively at the Hard Rock Hotel Cancun. Everyone knows there is more to a great band than just musical instruments. You need singing, dancing, special skills and teamwork to make it all come together. Who better than Barney, Angelina Ballerina, Bob the Builder and Thomas The Tank Engine to make it happen through educational, interactive and all out fun activities! The Little Big Club is loaded with all the amenities of an all-inclusive luxury resort, with fun, kid-oriented activities scheduled throughout the week, making for a vacation experience parents appreciate and children will never forget!
  • An Interactive Kids Area: Grab your back stage pass and head over to the Little Big Club where kids can enjoy an array of ongoing activities in the Thomas and Friends Activity Station, Barneys Music Room, Bob the Builder Construction Zone and the Angelina Ballerina Dance Studio!
  • Live Show: Get ready to rock as The Little Big Club Band goes on an adventure to put together the Ultimate Rock Show! It is a grand finale of singing, dancing and audience participation. Join Barney, Angelina Ballerina, Bob the Builder and Thomas the Tank Engine for this high energy, rockin good time!
  • Interactive Activities: Whether it is all day or all night, they provide entertainment for all ages. The fun is non-stop for the littlest rock stars as they learn, sing, dance, build, dress up, and enjoy an array of activities with their favorite characters.
  • The Kids Club: Open daily, the kids club provides a wide range of crazy fun activities for children aged 4 to 12 with an exciting kids pool and slide, a trampoline, and even a video and game room stocked with video game consoles, movies, a mini-cinema, and so much more.
  • The Cavern Club: There is plenty of fun for your older teens on the white sand beach at The Cavern Club. From sunbathing to beach volleyball and relaxing around the pool, teens will be anything but bored in this action-filled environment. When it is time to come out of the sun, kids can hit the game room and play video games, shoot some pool, or play a game of air hockey. Plus, during high season, the disco is open nightly for teens from 13 to 17 to cut loose and rock out.

Meetings & Conventions

  • 16, 408 Sq. ft. of Meeting and Event Space
  • 12,378 Sq. ft. Rock `n Roll Ballroom Divisible by 4
  • 2,015 Sq. ft. Cancun Ballroom Divisible by 5
  • 2,015 Sq. ft. Caribe Ballroom Divisible by 5
  • 12,864 Sq. ft. Outdoor Terrace
  • Business Center
  • Audiovisual Capabilities
  • Wi-Fi
  • Dedicated Roadie
  • *Conference Rooms

Pools & Spas

Prepare for some serious relaxation with full food and beverage service alongside the exotic outdoor pools. With 2 swim up bars, the expansive lagoon-style pool features a kid-friendly wading pool, thrilling water sports, and 3 outdoor hydro spa tubs including an adults-only tub for the ultimate in relaxation.

  • Freestyle Pool
  • Kids Pool with Slides at Kids Club
  • 2 Swim-Up Bars
  • 2 Outdoor Hydro Spa Tubs, Including an Only-Adults Hydro Spa Tub

Exclusive pools for Members, VIPs and Rock Royalty Level Guests:
  • Two 3rd Floor Terrace Outdoor Pools (the central pool of this area is exclusive for adults)

Weddings

Complimentary Honeymoon and Anniversary Package:

  • Mini Honeymoon Cake
  • Bottle of Sparkling Wine
  • Romantic Candlelight Dinner
  • 2 Resort Honeymooners T-Shirts
  • Honeymoon Desk
  • Guaranteed Turndown Service
  • 6:00PM Check-Out (upon request and subject to availability)
  • Breakfast in Bed (upon request)


Requirements: Honeymoon couples must present proof of marriage within the past year. Note: Anniversary amenity is only the Mini Cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

Golf

Available with Resort Credit:

  • Riviera Cancun Golf Club
  • Playacar Spa and Golf Club

Entertainment & Activities

Music Lab: Hard Rock Cancun introduces the ultimate way to live out your fist-pumping, guitar-shredding fantasy in the Music Lab.
All Guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. Program is free as a part of the all-inclusive stay.

  • Jam Band: Guests journey from lessons and rehearsal to sound check and the grand finale live on stage with this hands-on instrument experience.
  • Spin Session: Guests will discover all the techniques of a professional DJ and hit the club with a live performance as the opener for the  grand finale.
  • Rocktube: Guests will star in their very own music video. The property will help them pick up a song, shoot, and release their video with an exclusive copy that is all theirs to keep and share with their friends.
  • My Tracks: Guests can record a song at the all-new Recording Studio at Hard Rock Hotel Cancun. It is everything guests need to cut a professional track, all in 1 place. Theatre with bar service during shows.

Nearby

  • Eco and Adventure Parks Xcaret, Xel-ha, Xplor ($)
  • Sian Kaan Biosphere Reserve ($)
  • Shopping at La Isla Shopping Villa, Kukulcan Plaza and Luxury Avenue, Plaza Caracol and Plaza Las Americas ($)
  • Malecon de Las Americas ($)

IMPORTANT INFORMATION

Limitless Resort Credit
Limitless Resort Credit can be used towards select tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots, selected take away products, The Colin Cowie Weddings Collection, and upscale experiences at ORO Night Club. Service Fee applies.

  • $500 on 3 Nights
  • $750 on 4 Nights
  • $1,500 on 5-6 Nights
  • $1,800 on 7-8 Nights
  • $2,000 on 9-11 Nights
  • $2,500 on 12-13 Nights
  • $3,600 on 14+ Nights

Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. Limitless Resort credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each 1, though unused credits may not be transferred to the next hotel.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • ATM Machine
  • Air-Conditioning
  • All-Inclusive
  • Audio Visual Equipment (+)
  • Babysitting (+)
  • Banquet Facilities (+)
  • Beachfront
  • Beauty Shop/Salon (+)
  • Bell Staff/Porter
  • Bilingual Staff
  • Billiards
  • Business Center (+)
  • Car Rental Desk (+)
  • Catering Services (+)
  • Child Programs
  • Children Welcome
  • Children's Play Area
  • Children's Program
  • Cocktail Lounge
  • Cocktail Lounge with Entertainment
  • Complimentary Use of Bathrobe and Slippers
  • Complimentary Wi-Fi
  • Concierge Desk
  • Conference Facilities
  • Currency Exchange (+)
  • Doctor on Call (+)
  • Dry Cleaning Service (+)
  • Elevators
  • Exercise Gym
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Game Room
  • Gift/News Stand (+)
  • Great for Kids
  • Great for Nightlife
  • Handicap Services
  • Honeymoon Amenities (+)
  • Horseback Riding (nearby) (+)
  • Housekeeping - daily
  • Hypoallergenic Room Available (+)
  • Jacuzzi
  • Kiddie Pool
  • Kids Club
  • Laundry/Valet service (+)
  • Live Entertainment/DJ
  • Lounges/Bars
  • Luggage Storage
  • Luxury Resorts
  • Massage Services (+)
  • Massage Therapist (+)
  • Meeting/board rooms (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Oceanfront
  • Oceanfront Pool
  • On-Site Dive Shop (+)
  • On-Site Events
  • On-Site Nightclub
  • On-Site Travel Agency (+)
  • Outdoor Pool
  • Pool Area Bar
  • Private dining for groups (+)
  • Restaurant
  • Room Service Included
  • Sauna (+)
  • Secretarial Services (+)
  • Security Guard
  • Shopping mall (nearby)
  • Smoke-free property
  • Snack Bar
  • Spa (+)
  • Steam Bath (+)
  • Steam Room (+)
  • Swim-Up Bar
  • Swimming Pool
  • Theme Rooms Available
  • Turndown service
  • VIP Rooms
  • VIP security
  • Valet Parking
  • Volleyball Court
  • Wake-Up Service
  • Water sports (nearby) (+)
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 7824 reviews
from Jacksonville, FL
Submitted on 27-05-2016
Hotel and amenities are excellent, employees constantly asking you if there's anything they can do for you. Food served in the restaurant s are excellent. Location is centrally located. You really never need to leave the property unless you wish to go on excursions. Entertainment and activities are ongoing 24/7!
from
Submitted on 27-05-2016
Amazing trip! What a great time, there is nothing we could even think about complaining about. Asterio and Alex at the Market are incredible! Pool is great, service is amazing, people are incredible! Beautiful hotel and beach. We couldn't be happier.
from Portsmouth, United Kingdom
Submitted on 28-05-2016
This was our third visit and as always everything from the rooms to the service and the quality of the food was excellent. This year was a treat as we got an upgrade from Concierge room to a Presidential Suite thank you. Loved the members beach and very comfortable sun beds with always excellent service from the waiters. Thank you to Ricardo who was the speediest and most efficient vacation planner we have come across. We look forward to our fourth visit next year.
from Troy, Michigan
Submitted on 28-05-2016
Our family of four had a very good time in Cancun. The drinks were free flowing and the sun seemed to be always out. Our main focus was on the pool, pool activities and the beach. The beach was great even though the red flags were always out. The pool staff seemed to be better overall from our last trip there and they came by frequently. The bar staff was very good and for a tip every now and then they were awesome. The restaurants were good, but we did not all have the best options. Veg... Read more
from Las Vegas, Nevada
Submitted on 29-05-2016
I was truly unimpressed with the quality of food at each location. The part that ruined my trip was when I was abruptly contacted by the hotel to meet with a staff member. They are just time share scams and hustlers.
from
Submitted on 07-06-2016
Best hotel I have ever been to!! The staff are so friendly and cannot do enough for you. The hotel in general is so clean and tidy. So much choice of food and branded drinks/cocktails it is unbelievable. We were well and truly spoilt! Night time entertainment was good and entertainment through the day was good too. There was always something going on that you could either join in or just sit back and relax. Thanks for making our trip to Mexico amazing, we'll defo be coming back in the future!!
from Burke, Virginia
Submitted on 07-06-2016
Great place if you're looking for a happening place with lots going on all the time, if thats what you're looking for with lots of weddings going on. Pretty Noisy most of the time. The shows at night were pretty good. Grounds were very clean and the hotel staff were always friendly and very helpful and accommodating. Great gym facility
from Cancun, Mexico
Submitted on 07-06-2016
When we arrived I was going to stay in a room with my brother but the reservation was made with a single king bed, we asked for a room with 2 beds, they inmediately solved it. Food is extraordinary, haven't eat such deliciously things in a long time, with no worries for quality or quantity, pick whatever you want as much as you want. Staff is really gentle and will always try to help you with whatever you ask them.
from Nashville, Tennessee
Submitted on 07-06-2016
We really enjoyed the environment and the staff was friendly. Favorite restaurants were the Asian and Brazilian cuisine. Plenty of swimming pool space. Didn't have any issues with drinking water, there was plenty bottled.
from Bogalusa, Louisiana
Submitted on 07-06-2016
Let me preface by saying we LOVE all inclusive resorts ....we have stayed at many of the Secrets and Palace resorts and have been 100% satisfied!! Just got back from a five night stay at Hard Rock Cancun. I will start off with the positives. Beautiful resort with a beautiful beach!!! Several resorts in Mexico the beach has been too rocky to get in the water- not the case here! Water is a brilliant blue and there is a lifeguard on duty! Water is very accessible!!! Large pool area with two sw... Read more
from Grayson, Georgia
Submitted on 30-06-2016
Hotel has everything for all ages, Food was amazing. People are down to earth nice. We will definitely comeback. Super .. Excellent. Great view from the room. Clean rooms, beach, Best place on earth. We will definitely come back. Kid enjoyed the kids club.
from
Submitted on 30-06-2016
My family had an awesome experience here and will definitely go back as soon as possible! The staff were so friendly and accommodating, especially Paisana Ramirez on the beach and Fernando in the Rock lobby. Food was great and the rooms were spacious and clean!
from Atlanta, Georgia
Submitted on 30-06-2016
This trip definitely made a lasting impression on my family and we are sure to come back! I wanted to give special thanks to the BIG 3 of our stay, the entertainment crew, Big Papa, José, and Smiley. These guys were definitely the highlight of our trip and made everything worth while. They were extremely welcoming and fun to be around throughout our stay. Anytime they were around the party was sure to be a blast. They always wanted to keep us entertained and interact with everyone daily. As ... Read more
from Jersey City, New Jersey
Submitted on 30-06-2016
Hotel was nice , rooms were excellent and food was great for an all inclusive . Do the tours so you can take advantage of free spa's or other excursions. Great place to stay in Cancun will visit again
from Atlanta, Georgia
Submitted on 30-06-2016
Everything from start to finish was perfect on this trip. Me and my family just got back from vacation (6/18/16 - 6/23/16) and already in a rush to back. The concierge were great at handling situations and always greeted you with a smile. No complaints on the food nor the drinks. Room service was great and on time, and they even call your room to make sure if you received your order. Vendors didn't pressure you to buy anything. The Chichen Itza Mayan Ruins tour with Amigo Tours was the best tour... Read more
from Jonesboro, Arkansas
Submitted on 01-07-2016
This hotel is excellent! Butlers Mark and Berni are terrific! Carmen is winderful deep tissue massage therapist! Food is excellent. All staff go out of their way to make your vacation the best! I highly recommend this hotel!
from Cancun
Submitted on 02-07-2016
Ok, me again I know my last review was great but this time it's even better food at the Chao restaurant was amazing. From waiters to Avrile the Manger were so friendly and hospitable that I felt like a king as usual. Bartenders made drinks to die for me and my wife had a much needed bonding experience between massages and beach time that we really needed thank you hard rock once again for welcoming us with open arms. Love this place with a passion
from
Submitted on 02-07-2016
dont use dynamic international airways when booking a vacation with flights cuz theyoffer a cheaper rate than other airlines but they play bait and switch w flights after you purchase the flights and then customer service saids take it or leave it
from Wilmington, Delaware
Submitted on 02-07-2016
Stayed here June 23-June 27,2016 for an Indian destination wedding at the hotel. There were many parts and events scheduled for the wedding and the hotel did an excellent job with all events. I would not go to Cancun in summer due to the unbearable humid heat. I have been to Cancun many, many times starting at age 16 when one had to ride the local bus downtown for authentic food and entertainment or go to Senor Frogs. I believe the hotel is all inclusive which was convenient and there are many g... Read more
from San Francisco, California
Submitted on 03-07-2016
This place def rocks, rooms are a bit small, but doesn't matter because the hotel keeps you busy with activities for you and the kids that you barely spend time in the room. Room are stocked with liquor dispensers(adults)and snacks for kids. I would def go back!!
from Chicago, Illinois
Submitted on 06-07-2016
This place is just INCREDIBLE, I stayed there with my wife and kids from June 2nd-9th and we all had an amazing time, from the food to the drinks everything was just top of the line, we are looking forward to our next one again and will definitely be a Hard Rock.
from Cancun
Submitted on 06-07-2016
The hotel and management was awesome. The food was excellent as well as the service. Everything was top shelf. The beds were exceptional! the 1800 thread count sheets felt like we were sleeping on a cloud. The Italian cuisine was exceptional. We would definitely visit again.
from
Submitted on 06-07-2016
This place blew my expectations out of the water. Once we were there it was hard to believe it was an all-inclusive. They don't cut corners anywhere. From the moment we arrived, it was obvious that they strive for excellent service. And the hotel itself was gorgeous and extremely accommodating. The restaurants, especially Ciao, can compete with some of the best of them here in LA. Our server there, Julio, was so fantastic that we had dinner at Ciao every night. Again, it was hard to believe it w... Read more
from Cancun
Submitted on 06-07-2016
EXCELLENT!!!!! Very happy with the food, hotel, atmosphere and service. The quality of food was excellent. The Italian restaurant, Ciao, was superb! You couldn't walk 5 feet without seeing food or a drink. Huge variety of food offered. If you are lounging by pool, they bring the food and drinks to you. Highly recommend for families with older kids. They were kept busy all week by Big Papa and the wonderful entertainment staff. Caesar kept everyone involved by the pool everyday. The foam party ... Read more
from
Submitted on 06-07-2016
My parents stayed here last summer and raved about the experience they had. We decided to stay here because they claimed it was so great - let me tell you, not only were they right but this hotel exceeded all my expectations! From check in to check out everything was amazing - room, pools, view, food - but what really made this experience better than any other was the staff. On our first night we met Marlene who showed us how to properly drink tequila. Now the staff interacts with hundreds of pe... Read more
from
Submitted on 11-07-2016
I went with my boyfriend for a week at the end of June 2016. The hotel was amazing. The whole hotel was extremely clean, even the toilets by the pool were kept very clean. The food was amazing for an all inclusive hotel, there was a wide variety of food and it didn't get boring at all. The staff are extremely helpful and friendly. A few of the days we got to the pool a bit late in the day and there were not any sun beds left however we would ask the staff around the pool and they would always fi... Read more
from New Kensington, Pennsylvania
Submitted on 11-07-2016
The staff was excellent! The food and drinks were great. Elias was always there in the morning to get us pool chairs, towels, ice for our water great server!! The hotel was very clean. The kids had a great time with all the activities! Hope to be back next year!!
from Glasgow, United Kingdom
Submitted on 11-07-2016
We stayed at the Hard rock hotel in June, after a long flight checkout was quick and easy. We were showed to our room and the luggage arrived ten mins later. The room was spotless, the bed was so comfy ,the only thing that let the room down was the view , we were restricted with the walk way on the 3rd level and it meant everyone could look down onto our balcony. Food and restaurant were great, staff at the pool were great too, especially Christian. Smash bar couldn't do more for you, the staf... Read more
from Westchester, NY
Submitted on 11-07-2016
This was a first time trip to this hotel for my family. We had an amazing time. The property was well kept. The staff was kind and focused on ensuring that our stay was just right. The meals in the restaurants were delicious. They even let us take our sleeping baby's meal back to the room so that she could enjoy it later. Towels were readily available each morning and if you needed an umbrella, a staff member would take care of it. Overall, it was a great experience.
from Cancun
Submitted on 11-07-2016
This was not the cheapest hotel in the brochure but as we were going to get married in the resort we were happy to pay a little more, all I can say is we got more than our moneys worth and pretty sure we ended up saving money by choosing Hard Rock. Our wedding ceremony was complimentary and included celebration dinner, beautiful bouquet and personal attention, we also had room decorated with champagne and flowers and breakfast delivered next day at no extra cost. Adding in the fact that all in... Read more
from Ephrata, Pennsylvania
Submitted on 14-07-2016
Excellent service very friendly it was a nice experience to many things to do all day everyday the beach is nice... had lots of fun at the pool.. love their food anything at anytime all inclusive just love it....
from Weirton, West Virginia
Submitted on 14-07-2016
I don't even know how to begin to say what a great time we had at this hotel. This was the first time ever doing an all inclusive for my partner and I. I was afraid being a sober vegetarian I would not get my moneys worth, this was not an issue. I drank non alcholic pina colada and mango tango, basically everything. There was plenty of vegetarian options everywhere, except maybe outside by the pool area sometimes, but still not an issue. The service was 5 STAR and amazing. We had a bali bed by t... Read more
from Washington DC, District of Columbia
Submitted on 14-07-2016
If you are going to Cancun Mexico...do yourself a favor and stay at the Hard Rock Cancun. This is the first time in 20+ years that my husband and I did not leave the resort while on vacation. There was just no need or desire to leave the property. Why leave all this bliss?
from Sao Paulo, SP
Submitted on 15-07-2016
It was a great experience. I have been to Hard Rock with my wife and two kids. We loved everything, the facilities, the service, kids club. The food is delicious. We definitely have plans to come back one day.
from Altamonte Springs, Florida
Submitted on 15-07-2016
The property was very secure and beautiful. The staff was absolutely awesome.. everyone was so friendly and helpful. The room was great! Very clean and comfortable. The food was terrific. We tried all the restaurants and no complaints.
from
Submitted on 17-07-2016
Prepare to be pampered! The staff is wonderful and attentive. They put so much attention to detail in this place, that you really wish for your vacation to never end. The specialty restaurants are delicious, but again, the attention is what makes your experience. We got upgraded upon arrival, and received a wonderful front beach suite. We were so happy in here that we had a hard time booking outside activities! Great music, good food, high quality drinks and foam parties! Gotta love it! My... Read more
from chicago
Submitted on 18-07-2016
We are a family of six with the oldest being 22 and youngest is 7. This place makes everyone happy! The entertainment staff is super, they always make us feel like family when we visit. Noel at Ciao is the BEST waiter as we look forward to seeing him every year and Willy at the pool bar is another fantastic employee. Thank you for making our family vacations so memorable!
from Manchester, United Kingdom
Submitted on 18-07-2016
Hi, Visited HRC - Wow, the staff cannot do enough for you, especially my Daughter who is 3 years old. Rooms are not as picturesque like some of the other hotels I've stayed in within Mexico but the atmosphere and service makes up for this. We stayed for 2 weeks - Please be warned the hotel rooms can be loud from other guests at night so keep this in mind. I would go back again yes.
from Cancun
Submitted on 18-07-2016
It is a great hotel for youngsters, couples and families. The resort offers a little for everything and its has a Rocking Vibe all throughout. Beach is great! However, a little hot in the lobby and lobby bar! Staff tends to be responsive only with tipping. At the beach, again service supervision would be ideal!
from Harlow
Submitted on 19-07-2016
I spent a week here with 370 colleagues for a work trip. In this hotel you can truly live like a rock star, food is served 24/7 (you can order room service any time of night), the view from the hotel is stunning and the sea view rooms are incredible. Our room had it's own jacuzzi tub and drinks optics! The pool did get very busy but there is plenty of sun loungers and we never had any trouble getting one. There is plenty of choice of food every day, you can go into the buffet restaurant or they... Read more
from Washington DC, District of Columbia
Submitted on 21-07-2016
I stayed at the Hard Rock Cancun for 4 nights back in June for a family wedding. It was the greatest Resort I have ever stayed. The rooms were amazing, staff was great and food was delicious. I loved the grilled food by the pool each day and enjoyed an amazing lobster at one of the restaurants on resort. I would certainly stay at this resort again in the future.
from
Submitted on 21-07-2016
I am writing this review to thank Karen for doing such a wonderful job on both my hair and my eyebrows. Karen spoke English very well and engaged in conversation with me for the whole time I was getting my hair/eyebrows done. She was very considerate in offering me a smock to wear so my clothes would not get dye on it. She even offered a drink to me as well. I liked that Karen did a thorough job of making sure the color was done correctly. She also offered advice of caring for it afterwards... Read more
from Cancun
Submitted on 21-07-2016
Overall, my husband and I had a great trip. It was our first time to this resort. The hotel was beautiful, and the food was great. My only disappointment was our room. We had reserved a Deluxe Platinum King bed ocean view. The room was on the fourth floor in a corner of the hotel. When you entered the room, it included the bedroom area with a view of the ocean. The adjoining room was the bathroom with shower and Jacuzzi tub. The shower blocked 3/4 of the Jacuzzi tub and it was very diff... Read more
from Auburn
Submitted on 21-07-2016
First visit to Cancun, and what a vacation it was! HOT and enjoyed every second! The staff at the hotel/resort went out of their way to accommodate every need, want, and wish! We took advantage of the resort credit promotion and were able to visit Garrafon Natural Park in beautiful Isla Mujures, (need your license to rent a golf cart) spa massages for 4, and shopping inside the resort(but NOT the HardRock store) using our credits~paying a 20% fee on the cost of any credits used when checking out... Read more
from Cory, Indiana
Submitted on 21-07-2016
Hard Rock is phenomenal. Something for everyone. Beautiful beach, no rough coral, no seaweed to navigate through. Personnel go above & beyond in every area of the hotel. Everyone works hard to make sure you enjoy your stay. Save taxi money & use the public bus. Approx $1US one way. Took the bus several times. Very convenient & easy to navigate. Just tell the driver where you're going-easy! Nightly shows at Hard Rock fantastic. Do NOT miss the Michael Jackson show-we would go again & again if off... Read more
from
Submitted on 25-07-2016
I travel all over and love all inclusive but as we all know they don't always offer a great experience This Hotel is 5. Star in the way the treat guests and the food is Awesome! We will return very soon
from
Submitted on 25-07-2016
We went for the first time to Cancun, Mexico. We chose this resort based on stars and reviews. I can only say how amazed I'm about this resort!!!' Everything from the service, the food, the cleanness, the entertainment, the staff etc etc. We went as a family there whith 2 kids (7 year old and 3 year old) I can only say there is everything for any age group!!! The pool parties are the best!!!! Their kids club is amazing!!! I definitely recommend to anyone planing on traveling to Cancun, Hard Rock... Read more
from New York City, New York
Submitted on 25-07-2016
I come to Hard Rock every year with my family and it is so great. Some things changed this year that I noticed, however. For example, hard rock used to cater to a more upscale crowd, but at this stay, the entertainment seemed more for trashy teenagers and party-goers. Of course, I would take into consideration that it IS the Hard Rock, but I have never witnessed this previously. Previously, hard rock had a no spring breakers policy, but it seems like all they care about is money now. As long as ... Read more
from Chapel Hill, North Carolina
Submitted on 26-07-2016
stayed there for weeks and enjoyed the pool the restaurants and spa, also the welcoming from staff when you arrive at the location. the Food is so good, not mentioning the beach. friendly and professional staff.
from
Submitted on 26-07-2016
This is my second review on trip advisor. Also, this is our sixth time in Mexico. We have traveled all inclusive hotel packages in Cancun, riviera Maya, and Puerto Vallarta. This year we decided to come back to Cancun and try out the hard rock Hotel as we have received many good reviews from our friends. But the result was somewhat disappointing for the following reasons : 1. Room- it's very small and my husband complained about the design. The Jacuzzi tub took up about one third of the roo... Read more
from Old Bridge, New Jersey
Submitted on 27-07-2016
Everything about our stay and wedding was perfect. We were treated so well and our wedding day had not one single flaw. Elvia was the best planner and I would recommend this resort to everyone as would my guests! We traveled with 56 people and not one of them had any complaints. From service to food to amenities everything was perfect. Rooms were clean and modern and beds were very comfy. Our wedding venues were beautiful and I couldn't have done it without Elvia as our planner. She made the exp... Read more
from
Submitted on 28-07-2016
Our destination wedding was at the Hard Rock Cancun. We has 23 adults and 2 children travel to this resort. Since, this was our second marriage we only invited a small number friends and family. We couldn't expect everyone to afford this event. And friends and family had an awesome time. I give the resort 5 stars. The Staff was friendly, the rooms were clean and beautiful, the premises was well maintained. There was a wonderful assortment of food at every corner. We ate all day at the pool, and... Read more
from Cancun
Submitted on 28-07-2016
Hands down the best hotel I have ever stayed at in my life. We were only there for 5 days and I wish we had booked longer. The staff are amazing! Anything you want/need they are there. There is endless entertainment from the pool to the lobby to the shows in their mini theatre. Anyone I know going to Cancun I will be telling them to stay here! My only complaint is that I had to leave.... Love the hard rock Cancun!
from Cancun
Submitted on 29-07-2016
Everyone was attentive, helpful and polite. There was always so much food out and around even my picky eaters were pleased. Because there were so many staff members we never felt neglected or had to wait long for anything!
from Brooklyn, New York
Submitted on 29-07-2016
I visited the Hard Rock Hotel Cancun for a family member wedding and I had an awesome time. I had such a wonderful experience at the hotel i cant wait to return next year. Everything from the food, the service and people were great. The staff did an excellent job making my family member wedding an excellent experience. If I decide to get married in Mexico it will be here for sure.
from
Submitted on 01-08-2016
I recently traveled to the HRH Cancun, and it was an amazing experience! This was my first all-inclusive experience and it was WELL worth the cost. The room was nice, and housekeeping made sure it was clean. They work super hard to make sure you enjoy yourself. With any request (including room service) that you call down and make, you receive a courtesy call to make sure your service was rendered. Everyone is super friendly and helpful, and the food was awesome on top of everything! I didn't eve... Read more
from South Africa
Submitted on 02-08-2016
Was so excited when our agent from Uniquest Travel booked us this hotel! We read other reviews of this hotel and looked at pictures etc and could not wait to spend a week in Cancun. We arrived at the hotel and were immediately taken to the VIP check in area and were oferred lovely cold welcome drinks (Cancun is hot esp in July) and snacks. Hi-tech was the name of the guy that did our check in and brought all the documents and wrist bands for all inclusive to us. We just sat, chilled, drank and a... Read more
from Apple Creek, Ohio
Submitted on 02-08-2016
Excellent!! Customer service was excellent. Housekeeping was great. Cleanliness of the hotel was great. Entertainment was great also. Really like the Mexican night and family night that was for us when we were there. I would recommend to anyone to stay at the Hard Rock Hotel!
from Middletown, Connecticut
Submitted on 02-08-2016
this is the 2nd time we've been here and this time was even more fun than the first time! Hard rock is the way to go in cancun hands down! The food, service, entertainment, and fun is second to none! Delixe platinum room is a must! That view of the ocean and pool is worth every last penny!! Would go again in a heart beat! Going to try Hard Rock Punta Cana next!
from Raeford, North Carolina
Submitted on 02-08-2016
We went to Cancun on vacation and stayed at Hard Rock Hotel, what a AWESOME experience. The hotel was great, the food was good and the service was too. I would recommend this hotel if you are going to vacation there.
from Cancun
Submitted on 03-08-2016
The Hard Rock is the only place to stay. They have the best service, they sure make you feel like VIP. The staff is friendly and they go out of the way to get you what ever you need. Rooms are always super clean as well as all the facilities.
from Norco, California
Submitted on 03-08-2016
Hard rock is not a place to go if you want to relax. It was geared to the twenty somethings and not my preference. The pool is very small and after a few hours so dirty you do not dare put you face in the water. The party atmosphere is for some but not me. The food at the Mexican and Zen restaurants was very good. Food at the pool in the afternoon got really boring since it is the same everyday. Been to many resorts in Cancun and I would not go back to this one.
from Ottawa, Canada
Submitted on 04-08-2016
Nice Hotel, Amazing Pool experience. Nice and clean area's and restaurants as well as impeccably clean rooms. Service at pools and bars is wonderful. The service in the restaurants is good and the front desk service is not great. I have been here for two years now with 20 of our employee's and haven't had the best check-in experiences. The rooms don't seem to be what we ask for or paid for sometimes. Overall, a good all-inclusive hotel with a great proximity to Cancun Shopping, Restaurants and E... Read more
from Sugar Land, Texas
Submitted on 04-08-2016
The HRH is centrally located on the Zona Hotelera stretch and has all the amenities you could expect of an all-inclusive resort: A beautiful beachfront with very attentive lifeguards (Christian, especially), a very active entertainment schedule (I highly recommend the Michael Jackson show), fine restaurants (Frida is my fav), and a great fitness center, just to name a few. Those are some of the things I really enjoyed during my stay. Most of the staff is great, but I was particularly blown away ... Read more
from
Submitted on 05-08-2016
Don't come to this hotel if you intend to relax! There is constant music poolside from 7am to 6pm so if you have a sea view room there is constant noise! I get its a Hard Rock so you expect music but it's very loud all the time, there can also be late night music. We had a Platinum Deluxe Room for 2 adults and 2 teenagers, the room was very cramped with a lack of storage space nice touch having the jacuzzi but it takes up valuable space. The fixtures and fittings were starting to look a little ... Read more
from Cancun
Submitted on 06-08-2016
This hotel cannot be faulted .. We felt like rock stars from the moment we arrived . The rooms were exactly as you see in the brochure.We enjoyed every restaurant as the service and food was fantastic .. The pool party, beach party and foam party was so much fun for all . Thank you for everything .
from Charlotte, North Carolina
Submitted on 07-08-2016
Great time and entertainment staff was amazing!! Loved us some Victor!!! Food was amazing no matter what time of day, and the daily activities kept us well entertained. Excursions were easy to book, and we thoroughly enjoyed the manicures, pedicures, and massages we received at the spa.
from Buffalo
Submitted on 07-08-2016
The hard rock cancun is exceptional! The food, amenities and facilities rival any hotel in the USA or Canada. The food is great at all restaurants. Breakfast at zen is outstanding. The variety and quality of food is fantastic. I loved that there were authentic Mexican dishes as well as typical American food. The pancakes were shaped like hello kitty, butterflies and guitars. Very artistic!!! The fruit selection was incredible and beautifully presented. Lunch can be had anywhere. You can n... Read more
from Artesia, New Mexico
Submitted on 08-08-2016
The facility was great but what really stood out was the feeling you got from every staff member weather they were a maintenance person or wait staff every person really seemed to be happy you were there!
from
Submitted on 08-08-2016
Very noisy hotel, loud music until midnight every day, terrible customer service, very difficult to find a beach chair after 9:00 am they will be all reserved and you will find plenty of private spaces for premium members ... this is my third time to Cancun and this worst hotel of all.
from chicago, il
Submitted on 10-08-2016
There's always something fun going on at all times. The staff really go out of their way to make guests feel welcome and comfortable to get engaged in the various activities. The food at the restaurants was excellent. Really can't say anything bad about the property. Had an incredible time. Looking forward to returning.
from
Submitted on 10-08-2016
Best hotel I have ever visited,I really can't find 1 negative thing to say.. The entertainment staff are the best I've ever come across and I'd take my family back here every year,the only thing to avoid is the laundry service as its about 10 X more expensive than England..
from Cancun
Submitted on 11-08-2016
Great staff, atmosphere and overall experience! We really enjoyed our family trip! Beautiful beach, entertaining kids club and adult activities, great music, awesome shows! We definitely recommend staying at this hotel over other properties in Cancun!
from Sunderland, United Kingdom
Submitted on 11-08-2016
Just arrived back from my honeymoon at hard rock cancun, it was amazing! The hotel is so good and the staff are amazing, Iv never stayed anywhere before where the staff are so friendly and willing to help! During the day there was constantly something going on to keep you amused from pool foam parties, live bands to zorbing in the pool! Or if you wanted a quite day you could head down the beach were there was never a problem getting a lounger and it was so relaxing, again the staff around the po... Read more
from Cancun
Submitted on 11-08-2016
The service was amazing at hotel. Jimy at the float bar was awesome, fast and friendly. He was always smiling. Jose the cutest 22 yr old activity coordinator was so fun that we told him he should visit us if he comes to the states. Valitaliano was also so accommodating upon arrival and departure. Roger the float bar waiter was also excellent.
from Greenville, North Carolina
Submitted on 15-08-2016
Although we did not purchase the RCI- I have to say that this hotel is amazing! It is very pricey but you pay for what you get! Absolutely gorgeous rooms that have adjoining rooms with DVDs, PlayStation and security features for the kids! The pools were beautiful and the kids and teen camps kept my kids having fun!! I didn't know Hard Rick was doing Hotels- and they are doing them right! You can shop your hard Rock souvenirs and see the great outfits and memorabilia you would see in a restauran... Read more
from Sacramento, California
Submitted on 15-08-2016
We went on a family trip in July 2016 and had a wonderful experience. Hard Rock hotel is an all-inclusive hotel which was perfect for my family of 7. Everyone made us feel welcomed from the Driver to picked us up from the airport to the cleaning crew. We felt very comfortable at all times. Although this place is all-inclusive and according to the contract TIPS are also included I strongly recommend you tip your server. we had a wonderful experience with Juan Carlos Guzman and Roxana while we w... Read more
from Lancashire, United Kingdom
Submitted on 15-08-2016
I don't normally bother writing these kinds of reviews, but in this case I'd like to share my experience with others. I recently spent two week here with my wife and children at this hotel and both the resort and the hotel were fantastic. Actually we've been to Cancun several before, so I knew what to expect, but we were new to this hotel. While we have always had good service in the other hotels, they do not compare with this one. Good value, varied restaurants with delicious food (my favourite... Read more
from
Submitted on 16-08-2016
Fantastic hotel. 24-7 food. Great service. Lots of things to do. Special mention to Roger Diaz, serving us drinks all day down at the pool, friendly smile, always running, didn't have to order drinks, always there when needed. Had a brilliant time.
from Las Vegas, Nevada
Submitted on 16-08-2016
This was our second trip to the Hard Rock Cancun and we really love this place. The service is very personal and the staff always acknowledges us at every outlet. The food quality is consistently good and they have top-shelf beverages available. The entertainment staff does a great job making sure you have a great day at the pool or beach. If you are looking for the best beach and bluest water in Cancun, the Hard Rock is your place.
from Las Vegas, Nevada
Submitted on 06-09-2016
We were in Mexico for the Warren Hill Jazz Festival. This is a typical all inclusive. Please do not bother to try to remain on a diet. The staff members are super friendly! Which made our stay great. I loved our suit. We had a two story room. The top floor had a Jacuzzi with unbelievable views. The hotel was EXTREMELY quiet. Which was odd to me considering there were THOUSANDS of people there for an outdoor jazz festival. I spent my days in the pool or the ocean (usually both) the bar staff a... Read more
from Chicago, Illinois
Submitted on 07-09-2016
Absolutely stunning property. Worth every dime....Rooms all have views. We had a view of all the action...There was something to do every minute of the day....The bed was too comfortable which was great because they offer 24hours of room service and all the food is good.....My room had a liquor dispenser which made it easier didn't have to go to the lobby to get a drink..I had room 934 which faced the pool and the beach I was able to see what was going on on the resort without leaving my balcony... Read more
from Leeds, United Kingdom
Submitted on 07-09-2016
My husband booked a 2 week holiday almost a year ago for my daughter and son-in-law for their honeymoon, using our Legendary Hard Rock membership. When we originally bought the membership we were told about its benefits, one of them being that members would receive preferential treatment. We were delighted to be informed by the person taking the booking, that as honeymooners, the couple would receive a complementary romantic dinner on the beach, cake and wine in their room on arrival, a beach ... Read more
from Dallas, Texas
Submitted on 07-09-2016
Great All- Inclusive. Variety of restaurants, and bars to choose from on the resort. The entire staff were friendly, and helpful. There is a family side called Hacienda, and all adult side called Heaven. Both sides are wonderful. Fantastic food, and tasty drinks.
from South Carolina
Submitted on 07-09-2016
7 days stay was the best vacation ever. This place is wonderful . From entertaiment for the children to great restaurants and club for the adults. Huge pool with 2 bars, food and daily activites from live bands playing rock to pool areobics to stay in shape. Nightly dinner with a theme and guided trips to amazing places. The staff is great. The housekeeping crew will keep your room so clean and neat that you dont wanna undo the beds. The bartenders are awesome. Rodrigo at the pool bar is the be... Read more
from
Submitted on 09-09-2016
Hands down one of the best all-inclusive resorts in Cancun, service is awesome, food is great and the location could not be better, you have everything at your fingertips, souvenir store, atm, transportation, etc. Te bars were great, awesome drinks, some of the employees are super well trained like Marco from Zen restaurant, Sergio, Fernando from the bars, the girls that work making pizza, Luis one of the servers, the gentleman who chatted with me at the beach, his name was Malpic (?) I guess. J... Read more
from
Submitted on 09-09-2016
My family came here for 8 days and we truly enjoyed our stay, despite the rain while we were there. First impressions: I really liked the outside of the hotel. Looking at it makes it feel premium. Once we got inside, it looks good as well, I don't have much else to say about the lobby. Our room was very cold at 21 degrees when we walked in, but that was fine. I was really impressed with the view that we had (Oceanview, 6th floor) and the jacuzzi in our room. Overall, everything looked good. Re... Read more
from Glasgow, United Kingdom
Submitted on 09-09-2016
Hard Rock certainly does ROCK, brilliantly cool relaxed vibe everywhere you went. Food and service was out standing, hotel is the best we've stayed in. Only negative was I didn't like the VIP section at the public pool that lay unused every day, when some people maybe struggled for a bed. Liked the policy of if your sunbed lay for maybe an hour with no one on it they removed your towel. We will most definetely be back to Hard Rock Cancun.
from Kent, United Kingdom
Submitted on 10-09-2016
Me and my wife have just spent 10 days at the Hard Rock Cancun for our honeymoon and it was incredible! We were literally treated like Rock stars by all the staff and in particular Claudio (waiter) and Jesus from the swim up bar at the pool. Waiters from the Zen and Ipanema restaurants also made us feel special by acknowledging our one year wedding anniversary with champagne and chocolate covered strawberries! Food from all restaurants was amazing and plenty of it. Also you will never be wit... Read more
from
Submitted on 11-09-2016
The best resort I have been to, due to great staff who care about the needs of guests and providing personal and professional services. I had become ill and they had a Dr. sent to my room at 10:30 pm. He was a very competent and caring Dr. who was able to treat me and enable me to fly home the next day. The resort paid his charges.
from Middlesbrough, United Kingdom
Submitted on 13-09-2016
Recently returned from a two week stay. The staff completely made the holiday they cannot do enough for you. The waiters around the pool go above and beyond to make sure you have the best time. I would like to mention Merley and Claudio who made our days around the pool very enjoyable never without a drink and always making sure we were ok. All the staff deserve credit and a mention but Jesus was top class and really made our holiday making the experience very much personal spending a lot of tim... Read more
from Glasgow
Submitted on 14-09-2016
Fantastic hotel was ther in June this year staff amazing the whole place was fantastic but the rooms were ok did expect them to be better tho but nothing muck for teenagers at night my son was bored in the evenin trying out the knew hard rock in Tenerife in October this year so let's hope it s amazing like cancun hard rock x
from Central Florida, Florida
Submitted on 14-09-2016
The room was great, clean, the service was 10+, I enjoyed everything. The only thing I would make sure the guest knows how to turn on the lights in the Suites. It took me a long time until I found a booklet that told me to use my key in the key holder near the front door.
from Cancun
Submitted on 14-09-2016
Was taken back by the personal service. Wasn't expecting to be waited on like we were. Fabulous pool beach and views. Would go again. Family friendly but not annoying. This place prices out most troublemakers. Room service is top notch. Food is excessive and you will gain 20 lbs but no worries about montezumas revenge with filtered tap water. Will go again for sure
from Colorado Springs, CO
Submitted on 15-09-2016
This was by far the best all inclusive hotel that we've ever visited! The personal service given by ALL STAFF MEMBERS ( pool, bars, front desk, housekeeping, restaurants, entertainment staff, gym staff, concierge, spa staff, etc) was consistently outstanding. The pool was great - always something going on and pool bartenders & waitstaff were great! The variety of restaurants couldn't be beat and there was never a problem getting a table. We did visit in September (off season) but I can't ima... Read more
from Union, New Jersey
Submitted on 16-09-2016
The room was just amazing ! The food lets not talk about because it still makes me hungry ! you pay for what you get . I highly recommend Hardrock ! The view from my room was to die for . I was on the 6th floor. My friend and I had the time of our life.
from Bristol, United Kingdom
Submitted on 17-09-2016
Myself and my friend booked to stay in the Hard Rock for our 21st birthday From when we walked into the hotel and from the moment we left the service was above and beyond everything we expected. I have never stayed anywhere else where the staff were so genuinely happy and enthusiastic about their jobs and the guests. The hotel is in a beautiful beachfront location, which we had views from our room of. The room was very spacious and the beds extremely comfortable. Housekeeping was great and they ... Read more
from Newmarket
Submitted on 20-09-2016
This was my third time at the hard rock franchise, first time in Cancun and 2 times in the Mayan Riviera; my experience was nothing short of AMAZING!! when we arrived, my wife and I were received at the lobby and sent right away to the VIP area while the check in was being done for us, we enjoyed a nice glass of wine and some prosciutto, when we arrived to our room it was beautiful as usual and it had an incredible view, full bar with a bottle of whisky,rum,vodka and tequila plus the mini fridge... Read more
from Hialeah, Florida
Submitted on 21-09-2016
I went to Hard Rock Cancun and I bring with me 12 persons btw family and friends I took all of them to the membership meeting . I misunderstood that for every member I bring to de legendary club I'll get some incentives . So they bought the membership , I upgraded mine and I got a gift to go to Punta Cana for the special event they were promoting just members , well I tried to make my reservation and surprise ! No room for me and I loose my (gift ) . So to bad experiences with promises on the ... Read more
from Bideford, United Kingdom
Submitted on 21-09-2016
My hubby and I decided on hard rock cancun as its my 50th birthday year so wanted something extra special, and wow it was!! My eyes were huge as soon as we walked into the lobby, everything you see in the pictures are soo right it was immaculate. After a very quick and easy check in we went to our room on the third floor and boy what a room! two double beds, double seat Jacuzzi bath, and the best power shower. We were on the side of the building and being on the third floor had fabulous view of... Read more
from
Submitted on 21-09-2016
From start to finish this place was 5* The service was second to non and they treated me and my partner like royalty. We made some amazing friends and throughly enjoyed our holiday here! We can not wait to come back. We would especially want to say thank you to Roger to who looked after us every day whilst we lay by the pool!!! I have never review anywhere previously however ... I Would recommend this hotel to any young couple Jennifer, Chester
from Manhattan, Illinois, USA
Submitted on 21-09-2016
Like the title says... you can't go wrong here. This is was our first all inclusive so we have nothing to compare to but that does I can't see this place being beat. The service is top notch from the moment you step out of the taxi (or van). Cold towel, cold drink waiting for you. We spent most of our time at the pool and swim up bars. The party started at 9:00am every day. The entertainment staff kept the party going all day long. The other end of the pool has a swing up bar as well and can be ... Read more
from Silver Spring, Maryland
Submitted on 23-09-2016
I Traveled with my Sister's Group~Jazz n Pink who Performed at the Cancun. JAZZ at Hard Rock. This was our first all inclusive. Our Room and service's received was the Best The entire Staff members were Very warm and friendly. And a Special Thank you to Mr. Many!
from Kuala Lumpur, Malaysia
Submitted on 24-09-2016
This place is nice by the beach and you can enjoy the sea swimming, sunbathing, birds, food and drink. Enjoy the Mexican hospitality service. The view is nice by the beach and you get variety of food to choose from too.
from Estero, Florida
Submitted on 24-09-2016
We have been to a lot of all-inclusives and many of them the service isn't great but the hard rock cancun had amazing service. Loved the ambiance and the different live band options. We stayed in presidential suite ocean and pool view and it was great.
from Des Moines, Iowa
Submitted on 24-09-2016
Our stay here was amazing. That's really all that needs said, however I'll elaborate for the sake of future visitors. We did not use the hotel service for transfers as it was quite pricey ($250 for round trip) so we used USA Transfers ($65round trip) and they were awesome! Even had pop and Coronas on ice waiting for us in the van. Check in went pretty smoothly. We had two rooms and at first glance she said there was only a reservation for one but looked again and found the second. No big deal... Read more
from
Submitted on 25-09-2016
What an amazing hotel. I haven't got a bad thing to say about it. I will 100% be going back and I don't think I'll bother trying out any other hotel because I don't think it could get any better. The staff are the loveliest and most helpful people I've ever met. The pool days are so fun and I can't praise the entertainers, bar tenders and pool workers enough, always there to help you. There was a mixture of groups, couples and families and I was told by other couples who had stated in Cancu... Read more
from Cancun
Submitted on 27-09-2016
We(4 of us) visited the Hardrock hotel Cancun two years ago August an had a good time. This year we decided to return there(my wife and I,her mom and dad) .We arrived Saturday September 17,2016 approximately 1pm and were greeted by staff so we could check in. We were taken to private area for members only and the check in process was the beginning of the most wonderful week we could ever imagine. We are Legendary members so we got to our presidential suite,did some unpacking and headed for t... Read more
from
Submitted on 27-09-2016
I never was this pleased staying on a hotel until i stayed at hard rock cancun. To make a long story short, everything was perfect , the food, service, amenities, beach, room cleaness, everything!!!!!
from Greater Manchester, United Kingdom
Submitted on 27-09-2016
This was our first trip to cancun the place is fantastic the only bad experience I had was one of the bars had me standing there for 10 or 15 minutes queueing up the they started serving people that was queueing up behind me which really wound me up its like I was invisible and you can't actually miss me I'm 6ft 4 inches tall it took us a while to get used to the tipping but regardless of how much people tip nobody should be ignored I didn't use that bar again for the rest of our stay and i... Read more
from Hartford, Connecticut
Submitted on 28-09-2016
I traveled with my best friend to the Hark Rock Cancun and we had a fantastic experience from beginning to end. At every point during the trip I felt safe and secure, contrary to popular belief. The room, the view, the service, the weather, the beach, the entertainment and the crowd at the hotel were all second to none. The best restaurant is Zen, where there is a bartender Julio who makes his famous "Rainbow shots". They are AMAZING, a must have! We rented a beach cabana for a few days and Joir... Read more
from Cancun
Submitted on 28-09-2016
I am a travel agent and I had the opportunity to stay at Hard Rock Cancun for a week. I have never ever been more impressed than I was with this resort. I have been to literally hundreds of resorts and never have I walked away saying I am making a plan to go back ASAP. The level of service, the food, the whole fun yet professional atmosphere was just over the top. Our room was so comfortable, clean and updated. There is nothing more anyone could possibly want. I love that all but one restauran... Read more
from Marysville, Washington
Submitted on 29-09-2016
My opinion of the Hard Rock Cancun is reflected in the fact that we go there every year and this year, we decided to become a Hall of Fame Member (top of the line). The service is the best you will find anywhere and the people that work there treat you like you were one of their family members. I can't say enough about the location and service you will receive but that it is the best. If you go there, you won't want to leave and you will want to go back each year. Always something going on. ... Read more
from
Submitted on 29-09-2016
Best place ever ! Words aren't enough to describe this place. We were there for a week for our anniversary ! First time for us at Mexico. We were on the royalty level! And what it impacts me it was the attention to detail. All of the staff remember our names or last name. Every day the host from the Italian restaurant greet us with a smile every morning for our breakfast. The security of the hotel is the best. We were having trouble with some neighbors screaming and yelling to each other all ni... Read more
from San Antonio, Texas
Submitted on 30-09-2016
This was our first all inclusive and we absolutely LOVED it. The Brazilian Steak House is our favorite restaurant! We also love the fact that the price includes endless credits which you can use to pay for excursions and spa treatments......LOVE THE ROCK SPA!!!!! NOTE: If you use the credits, which you don't have to use, but if you use them you will pay 20% gratuity.....so worth it!!!!!! LOVED THIS PLACE! Next HARD ROCK PUNTA CANA!!!!
from Grosse Ile, Michigan
Submitted on 02-10-2016
Plenty to do ... Not a ton of quiet spots except for adult only pool food was good and service was excellent ! Gym was great we went daily . Action everywhere loud cover music playing daily . Shows were ok ... Needs improvement with nightly shows
from Riverview, Michigan
Submitted on 02-10-2016
I am a member at the HRHC. In August, my wife was there with her girlfriends for a week. I joined her for a second week. Every visit is predictably excellent. It is the best deal in town if you consider the price and what this all inclusive offers. For the last 3-4 years, I have taken my employees for a week. They accommodate large groups well. After arrival we had speedy transportation to the HRHC. Check in was a breeze. We were greeted by staff. After leaving customs, and going out... Read more
from Cancun
Submitted on 05-10-2016
Staff could not do enough for you nothing was too much trouble. Would definitely stay at the hardrock again. All inclusive drinks includes top shelf brands not just local alcohol such as smirnoff and grey goose.
from Mission Viejo, California
Submitted on 05-10-2016
Oct, 16:31 CDT We planned our vacation one year ago! Our expectations were exceeded as our friends treated us to HALL OF FAME STATUS. We have never been treated to special! Thank you to the entire staff for going above and beyond. Mark, Alex, Ramon, too many to mention treated us like royality around the clock! We deeply appreciate and are grateful for how hard you all work! Thank you so much, we Praise your entire staff! You Rock at the Hardrock Cancun! YOU GAVE A NEW MEANING TO THE WORD SERVI... Read more
from Horsham, United Kingdom
Submitted on 05-10-2016
This hotel is just, well words cannot describe how amazing it is! I would definitely recommend this place. Not only is it all Inclusive (including room service and unlimited alcohol dispensers in the room), it has a lush pool, spa, the rooms are unreal, the lobby and everything in the hotel is great. It has so many great restaurants, iPanema being the best serving so much meat! The staff there are also Incredibly lovely people, especially Wilberth out pool bar friend :) all in all, stay here if ... Read more
from Weston, Florida
Submitted on 05-10-2016
The hotel is way to HOT. The sleeping rooms are no problem. Everyone is happy and helpful. The food and drinks are delicious. The see service is incredible. The gym is great. Just turn on the air in the main building and buffet restaurant.
from Seoul, South Korea
Submitted on 05-10-2016
Everything was great in Hardrock Resort. Missed our baggage from the airport, but thanks to resort members, I could get our baggages back. People were nice, food was great, and the swimming pool was awesome as well! Hope to visit ever again in my life.
from Medford, Oregon
Submitted on 09-10-2016
There was a lot that we loved and some that we didn't. The service was outstanding. Most everyone treated us well (one exception was the members concierge desk; it just depended on who was there.) The food was great and plentiful. The wait staff was excellent, especially Erick in the Market and Jimmy in the Mexican restaurant. The staff around the pool was very attentive; we never had to wait long for a drink. We liked the feel of the smaller resort. Everything was easy to find; we didn't ... Read more
from Rosemount, Minnesota
Submitted on 09-10-2016
Let me begin by saying that a resort is judged by it's people regardless of how beautiful and opulent it may be! In the case of the HRH Cancun, the people have been and are outstanding! Their service and desire to please exceeds one's expectations. Our arrival was handled by the "On Tour" group and we had the pleasure once again to have been picked up by Andre and Alex who could not have been any friendlier nor accommodating. Upon arrival we were greeted by Denise (Resorts Service Representative... Read more
from Chesterfield
Submitted on 09-10-2016
We stayed for 2 Weeks & I can highly recommend a stay here, there is always excellant food & everywhere is so clean & tidy. The staff are so friendly & nothing is too much trouble for them. My daughter got married here & she refused excellant service.
from Cancun
Submitted on 09-10-2016
Great Stay. Awesome service. Great food . Great entertainment. The beach is absolutely gorgeous. Room had a great view. Mexicans are the best in the world making you feel welcome all the time. I would recommend the Hard Rock Hotel every time.
from
Submitted on 10-10-2016
AMAZING! Not a single bad word to say about the place. When people have said you get treated like royalty, they really do mean it! You could lie next to the pool all day without getting up once and be sorted with food & drink all day. Already looking at booking for next year, this place is a ABSOLUTE MUST!
from Staten Island, New York
Submitted on 13-10-2016
My husband and I checked in on 9/28/16 to celebrate our 10th wedding anniversary on 9/30/16.From the moment we walked into the hotel we were treated like royalty! I would like to give a special thanks to Raul, Gray & Luis at the Zen restaurant, they made our anniversary extra special, there kindness was over the top! When I book this trip I decided to book the Rock royalty level since we were celebrating our 10th anniversary and with this level you are given two personnel assistants, Mark and Mo... Read more
from
Submitted on 13-10-2016
Returned from hard rock this week after one weeks stay. So, the good: Rooms - Great rooms, lovely view, fridge stocked daily and cleaned (thanks to Victor for leaving our room nice a clean every day). Staff - The staff are exceptional, so polite and friendly, they genuinely can't do enough for you. A special mention to Pedro and team behind the lobby bar 'smash' in the hotel as well as the excellent entertainments team who work really hard to make your holiday fun! Food - food is in abunda... Read more
from
Submitted on 13-10-2016
Wow, what a great week. Three of us went for our friends/sister's birthday and every time we mentioned the purpose of the trip we got a cake and bottle of champagne! We mentioned it a lot....we had a private pool area on the 3 rd. Floor, first class VIP service by Roger. He was wonderful, he made our week! Thank you to a true professional!!! The all inclusive is what it says , it has me hooked... We didn't have to worry about a thing and there were shows, bar crawls( sounds awful but introduced ... Read more
from Cancun
Submitted on 14-10-2016
This hotel was amazing.. has to be the best holiday ever!! we will be back in 2 years to celebrate our honeymoon! Food was great all round. staff were all so friendly and could possibly do anymore for you!! Everyone was great! Cant wait to come back
from Louisville, Kentucky
Submitted on 14-10-2016
Outstanding total experience. We were treated to the Rock Royalty level and enjoyed a fabulous experience at the Hard Rock Cancun. The positives are literally too numerous to mention and I have yet to come up with a negative point to make. Rooms are great. Beds are awesome. Restaurants are plentiful with great food. The service is fantastic given the number of guests. Everyone is very helpful and goes beyond to make your stay great. One afternoon and rain shower pooped up and we were met at the ... Read more
from
Submitted on 16-10-2016
Hard Rock butler's Alonso and Jimmy are the best anything we needed they were there were to shop were to eat the best attractions I will return to this hotel it was a 5 star to me everyone is so helpful just ask day or nite when you arrive they make sure you are welcomed and comfortable it is very hot there but dont worry they have plenty of bottled water and there pools and area are very clean they will make sure u are ok and have dry towels the food was also good by the pools thanks for the su... Read more
from Perrysburg, Ohio
Submitted on 16-10-2016
Excellent resort. The Staff was awesome! At the swim pools we never had to wait for a drink like some all-inclusive resorts that I've been to before. The drinks were very good as well, not watered down. The food was great, definitely recommend the Zen (asian) and the brazilian restaurant, go hungry!
from Cali, Colombia
Submitted on 16-10-2016
Stayed with my wife for a week and we had a wonderful experience., we were treated great., the room was always in perfect conditions.,the restaurants had great service and delicious menus...I highly recomend this resort.
from Cancun
Submitted on 16-10-2016
Friends 40th birthday bash. We were a group of 10 celebrating a 40th birthday bash for a couple of us. We all stayed in rooms within walking distance from each other. All the restaurants were good, the drinks were awesome.
from Houston, Texas
Submitted on 17-10-2016
The Hard Rock Hotel is a MUST if you go to Cancun. the setup, entertainment, food, atmosphere, and staff is all first class. The beautiful white beaches and clear blue water were picture perfect. the way the hotel pool overlooked the beach was like it went on forever. the staff was always there, never had to wait for anything. the room we had overlooked the beach and the view was picture perfect. the location of the resort was only a few minutes away from the party zone and market which made it ... Read more
from Springfield, Illinois
Submitted on 19-10-2016
My husband had a conference at the Hard Rock Hotel Cancun, so we combined a business trip with a pleasure trip. Friends came along and we all had a great time! Such personalized service!! The pool had Ari, Meda and Vicky all serving us with huge smiles and great conversation and wonderful attentiveness. Romero and Gustavo were our butlers and they made sure our every need or wish was met. Our friend was celebrating her 40th birthday and both Romero and Gustavo as well as Guadalupe planned and ... Read more
from
Submitted on 19-10-2016
We had such a great time at the hard rock, We spent 7 days upon our arrival we were treated very well we Received a beach front view everything was superb. The food was delicious and in abundance. The staff was wonderful always very attentive, the drinks were really well prepared all the time. The entertainment was also really good every day we never had a dull moment during our stay. We well be back very soon.
from Cancun
Submitted on 19-10-2016
This place is kids friendly and have best service we have ever seen. Andy and Gus along with all the staff always ready to do every possible thing to make our stay batter and batter. They have knowledge of all the area in resort as well all the attraction. Will go there again for sure.
from Perth and Kinross, United Kingdom
Submitted on 20-10-2016
This review is very late. We stayed at the Hard Rock for our honeymoon in June and it was amazing. The atmosphere was great, music played at the pool everyday even though we never sat there you got to enjoy it from the gorgeous beach. Plenty of loungers at the pool and beach. There was a great choice of restaurants our favourite being Ipanema Grill which we visited twice, they have a great choice of meats that they come and slice for you and you have a card to let the staff know if you wish to h... Read more
from Kill Devil Hills, North Carolina
Submitted on 20-10-2016
Always my first choice in Cancun. The employees make it the best. This is a customer focused resort with 5 fabulous restaurants, great pools wit swim-up bars, outstanding beach with food and beverage service, great music, wonderful spa, and so much more than other all-inclusive resorts. Cancun appreciates tourism and loves visitors. You can only fully appreciate all it has to offer by staying there!
from Seattle, Washington
Submitted on 23-10-2016
We have been to the HRC multiple times and it just continues getting better with every trip. The service is top notch and they are there to make your vacation a special time. The selection for places to eat are endless and should be able to satisfy everyone in your party. With you are going as a family or just a couple you can't go wrong by selecting this property. A special shout out to Luis who manages the Zen restaurant where we ate each morning. He made a point to make sure everything was to... Read more
from Cancun
Submitted on 23-10-2016
We reserved a King bed through Hard Rock months before our vacation but the day before my arrival a big group came in wanting all King beds so that group got my room and we were left with 2 beds instead of King. My husband is a bigger man and we need a King bed. No one cared or helped! Not even manager. Other than that it was great!
from Bakersfield, California
Submitted on 23-10-2016
We took our honeymoon trip for 3 days at this resort and it was amazing! Jesus was our pool bartender and he was wonderful! In the evenings we hung out at the bar in the hotel and Rogelio "Roger" was amazing! He had the greatest personality! On our last day we rented a cabana and our server was Joair and he was very accommodating! Overall the staff was amazing! I could not believe how nice everyone was! I wish the rooms were updated a little more updated and that there was more nightlife at the... Read more
from Toronto, Canada
Submitted on 24-10-2016
the entertainment was off the charts excellent along with the service of all the staff.Chino and Batman and the entertainment staff made our stay so enjoyable because they were full of energy and it rubbed off on everyone.The food was great with excellent choices and the bartenders were fast and friendly.The live bands at the pool playing rock n roll everyday was phenomenal .The Hard Rock Cancun is the best resort I been to in my 30 years of traveling.Rock On!!!!
from Leeds, United Kingdom
Submitted on 24-10-2016
Staff couldn't be anymore helpful during our time here. The rooms were gorgeous and the hotel is situated in the perfect location! Having access to the resort credit also allowed us to experience some amazing excursions! Don't visit here if you want a relaxing quiet stay, you won't get it! There was always something going on in the pool, music and live bands were playing all day and the night time events were busy. Great for my partner and I but probably not so great for couples and families who... Read more
from Marion, Iowa
Submitted on 27-10-2016
Nice hotel, lots of things to do. Perfect for the younger set of course. Staff are very accommodating. The pool is amazing as are the rooms that face the Caribbean. I would avoid the rooms that oversee the Lagoon. Great kids area off the hotel/but still on the property.
from Plymouth, United Kingdom
Submitted on 27-10-2016
Everything about this place is excellent! From the food,staff,entertainment,drinks,just everything is great. Will definitely return asap. Travelled with boys aged 14 and 12 who were equally delighted with the hotel,staff etc. Sports available all day,always something going on!
from Toronto, Canada
Submitted on 27-10-2016
We have visited several Hard Rock Hotels. This is a compact size of all good things. Restaurants, bars, activities, beach...all. The food and drinks are endless, room service is gourmet. This location is defiantly one of my favorite resorts.
from
Submitted on 27-10-2016
Jose and Antonio our incredible butlers made our trip flawless and wonderful. Charly our pool bar waiter kept the drinks coming. Don at the Toro breakfast bar made us little flowers and grasshopper tokens-a true talent. The paddle board instructors were patient. All in all everyone who we came in contact with was kind and attentive-who could ask for more!
from
Submitted on 27-10-2016
I had an absolute blast at hard Rock Hotel. We originally stayed at another 4 star hotel that was adults only and very quiet. We came here to try out the difference with having some night life. We ate at the buffet for breakfast and lunch, the food did not disappoint! We went to the Japanese restaurant for dinner and it was fantastic. The bartenders at the swim up bar on the right side of the pool were attentive and friendly. Our room was on the 9th floor with a center view of the pool/beach. We... Read more
from
Submitted on 31-10-2016
Food was better than most all inclusives. Service was good. Hotel was loud everywhere. No quiet or peaceful pool. Walls were thin at the hotel. Could hear others using hair dryer etc. Enjoyed our stay, just bring earplugs for nighttime.
from New York City, New York
Submitted on 31-10-2016
Great Hotel. Extra friendly staff, very helpful and attentive. Food was great with many varied choices. My husband wanted to come back to the Hard Rock Hotel Cancun because of its proximity to Downtown, the local buses stops at the main gate. We arrived at the hotel 9:30 Saturday morning, and Check-in is 3:00 pm. We were able to check-in and immediately we were able to use the amenities. I thought that our room would not be ready before 3 but by 11:00 I received an email that it was ready.... Read more
from South Euclid, Ohio
Submitted on 31-10-2016
This was my first stay with Hard Rock. My close friend has a timeshare and we were able to use her benefits. From airport pickup, to check-in, to room with a view, our service and experience with your staff was all incredible. We enjoyed our breakfasts at The Market w/fresh omelettes, and loved that the buffet had a variety of choices each day. Servers attentive and friendly. We ate at The Market a few nights because we were on a mission to get to the Smash Bar to watch our Cleveland Indian... Read more
from Shanghai, China
Submitted on 31-10-2016
I was recently at the HRH Cancun for a friend's wedding and it was the perfect venue due to the all-inclusive package. I've never stayed in a HRH before, so this was my first experience. When I first entered the hotel, the overwhelming sound of rock n roll was a bit too loud, but then again, this is the "Hard Rock" - get used to it. This is not a hotel for quiet relaxation, but a place to be social and have a good time - hence it was GREAT for the wedding group. Pros: Did I mention it was all ... Read more
from Durant, Oklahoma, United States
Submitted on 01-11-2016
Had a wonderful time ! It all went too fast. But was great. All the restaurants are the best. Especially Ciao! Our favorite. We had dinner there every night except one and the Wine Somelier,Olson, was very special. His suggestions on wine were fabulous! Also bartenders in lobby bar great, especially Samu, Charlie and all were fabulous. ???
from Fruitland, Maryland
Submitted on 04-11-2016
Just returned from our second visit to this remarkable resort. From the moment we were greeted at the airport to the time we were dropped off the service was 5 star plus. Every employee without exception went out of their way to make sure we had a great experience. I must confess that cruises are my preferred form of vacationing (HAL and RCCL) as I like to enjoy a variety of activities during my downtime. However after this trip I may have to re evaluate that position. Room was clean and well ma... Read more
from Norwalk, Connecticut
Submitted on 04-11-2016
This has been one of the BEST hotels I have traveled to. Me and my husband got married at this location on Oct 15, 2016. It was AMAZING!! From the moment we arrived at the hotel we were waited on hand and foot. We were greeted with champagne and a fresh cold eucalyptus towel to cool us off from the heat. We arrived a few hours before check-in but it was not an issue at all. They gave us our bracelets so that we could begin to enjoy all the amenities that the hotel had to offer. Our room was read... Read more
from
Submitted on 05-11-2016
From the moment we arrived in Cancun,we knew it was going to be an amazing holiday. The holiday rep escorted us to our coach and explained everything. As soon as we arrived at the Hard rock Cancun , we were greeted with welcome drinks and i was given a bracelet. All the staff treated us like royalty, which made our experience more special. Our room was stunning with views of the sea, a fully stocked mini bar with UK premium alcohol, a hot tub and two double beds, which came in handy after those ... Read more
from Courtice, Ontario
Submitted on 05-11-2016
The resort is beautiful and the staff are attentive and friendly. The rooms are very well kept and the view from our room over looking the main entrance and further out to the inland water and the city of Cancun was beautiful as well.
from Kansas City, Missouri
Submitted on 05-11-2016
The staff was amazing but the rooms were sub-par and the hotel was poorly built I give it 3 stars only because of the staff. Gonzalo and Sambi, our bartenders were awesome. Our waiter luis who waited on us every morning for breakfast was spectacular. Nothing special was done for our anniversary even after I mentioned it to the staff. I've stayed at the Hard Rock in Dominican Republic and this location in no way compares to that one. The d oors to the rooms constantly slammed eeping me up all ni... Read more
from London, United Kingdom
Submitted on 08-11-2016
1st thing 1st,the food was wonderful & plenty of it.flank steak is the best & the sea food is perfect.big up the waiting staff(o'Bryan & luis Tigre & the young man down on the beach) they couldn't do enough for you,a credit to the hospitality.bob Marley was the drink of the day for my missus & I.you would not be disappointed with this choice of hotel.the gym staff are great,always willing to help,had my 1st spinning class there 31/10/16.to top it of,jacuzzi 6 out of 7 nights.felt like a movie st... Read more
from Kent, United Kingdom
Submitted on 08-11-2016
What a trip! It was a surprise from the other half for my 30th birthday. The hotel was just amazing. The food, the attention from the staff, everyone was friendly and welcoming and during our 7day stay not 1 negative thing...not one! The drinks were fantastic. The food was fresh and different. The room was great and although the weather was a little hit and miss....we didn't notice. It's one of my fave hotels now! Thanks Hard Rock!
from Abercynon
Submitted on 08-11-2016
Had a deal on Travelzoo and paid an excellent price for this one week stay all inc which was after 3nights in Las Vegas. Glass of prosecco on arrival and cases taken to the room with kingsize bed and seaview. Rooms look as they do online. Hot tub fantastic and bed super comfy-maid made bed and fresh towels and toiletries as well as stocking mini bar everyday. 24hour room service-did not try, but how fantastic!! Room has slippers,dressing gown, iron and hairdryer, big flat screen tv and an alarm... Read more
from Tel Aviv, Israel
Submitted on 08-11-2016
We located in a suite on the 6th floor, with amazing ocean view. The room was large, with comfortable beds. We got access to the room earlier than check in time which was wonderful for us. The hotel staff were very professional, friendly and customer service oriented. The restaurants in the hotel as well the breakfast were very good and beyond!!! The SPA treatments and team were very kind and professional. I hope I'll have the chance to visit again Cancun and specially the hard rock hotel!!! Bes... Read more
from
Submitted on 09-11-2016
Having visited last year for our honeymoon last year, we decided to come again for my 30th birthday. From start to end the staff and hotel were amazing, however a special mention must be made to our waiter for the two days we rented a beach cabana. Raul from the start of the day to the end of the second was amazing! Anything we wanted was catered for, he even supplied too much beer for my husband which was a mission in itself. As we were having a last stroll on the beach Raul came across specifi... Read more
from West Chicago, Illinois
Submitted on 12-11-2016
Everything was great everybody was very nice and helpful the food was great and drinks was great the music was great and the people was amazing the room was very clean and very nice everybody was very helpful
from La Quinta, California
Submitted on 12-11-2016
The food in all restaurants is excellent. The spa services are five star. Best of all are the people they are all friendly and very attentive to all your needs. ..the golf course and tha staff are just great.
from Somerset, New Jersey
Submitted on 13-11-2016
We all had a great time! The vibe in the hotel is full of great energy and great music, everywhere! The pool is kept very clean, the food is great and the service is amazing. I would recommend this hotel for a fun vacation getaway!
from Columbia City, Indiana
Submitted on 13-11-2016
Been at hard rock cancun 12 times....have been to several other resorts in cancun but this is it....always great...that is why I always go back...great food...great resort...the entertainment staff (chino,batman,marlene,danny,sandy,jenny,falcon,jj,jose,mau,lamas,cesar,ejias) were all great....the pool dive bar (juan,jose,samuel,eduardo,conchi,luis) all were great...always happy and wanting to fill your orders....will be back in 2017...resort always clean....house keeping for rooms are great also... Read more
from Duluth
Submitted on 13-11-2016
Very cool hotel - rock artifacts are great, service was top notch, and would not hesitate to go back there. Staff was very attentive, had a great time, and while I'm not a member of their loyalty program, they treated us great!
from Syracuse, New York
Submitted on 16-11-2016
We just left the Hard Rock yesterday. It was our 1st time in Mexico. I went with my husband and 2 kids 15 years old and 13 years old. The staff at the hotel from opening doors, bar tenders or restaurant staff were soo friendly. We do not speak Spanish but they spoke English very well so it was never an issue as it was for us in the past in Punta Cana. Food everywhere from fire wood pizza poolside, taco bar and Snow cones by the pool too, To daily fries, hamburgs, pasta and ribs. There was also f... Read more
from Jackson, Wisconsin
Submitted on 16-11-2016
Me and girlfriend went n a vacation to cancun. Never looked at any other hotel we decided to book the Hard Rock Cancun just on the pictures. From the shuttle to the hotel and arriving at hotel was awesome. Booked the shuttle threw On Tour its a shuttle Hard Rock has. Whwn we arrived we were greated like rock stars.This hotel is a 10 star hotel from The time u check in to the time u checkout. The Staff was OUTSTANDING they treated you like VIP'S. You would be stupid to book anywhere else but The ... Read more
from
Submitted on 16-11-2016
The staff in the hotel are awesome Elizabeth. Vanessa Martinez. In the lobby bar Roger, Enrique in Ciao restaurant are the best we just Love them all they all go out of there way to help you any you need
from UK
Submitted on 17-11-2016
Just returned from two lovely weeks in Cancun at the Hard Rock hotel. The weather was glorious and there was a breeze most days which was welcomed The Hotel itself is situated at the far end of the strip next to Secrets the Vine. There are a couple of restaurants within walking distance if you wish to eat out. The food is good and plentiful . Breakfast is in the main buffet or in the Italian (quieter). During the day there are several BBQ stations around the pool area and the beach with burg... Read more
from Ithaca, New York
Submitted on 17-11-2016
Just completing another fantastic vacation at the Hard Rock. Loved everthing...the food ,the activities, the spa but most of all the high level of customer service. There is not one thing that the customer desires that the staff does not anticipate and fulfill. It truly is incredible how the staff lives the motto " Love all, serve all" Especially noteworthy are Arturo, Diana and Gisela in the Ciao restaurant in the morning. Romero rocks as an attentive personal butler. Cannot wait to return!
from Port Jefferson, New York
Submitted on 20-11-2016
My husband and I chose to have our family and friends join us for our wedding at the Hard Rock in Cancun. We had never been to the hotel before the wedding but we will definitely be returning. From start to finish, the staff was incredibly helpful in planning the wedding and the service was perfect for the whole family for the entire stay. I can't say enough good things about the beautiful beach and fun, relaxed atmosphere at the hotel. We chose the complimentary wedding package and to be honest... Read more
from chino hills, United States
Submitted on 21-11-2016
Had a good time with family.....great food and place was very nice. Hard Rock has the best bartenders in CANCUN! Alfred and Fernando in the main bar of the resort are awesome! Took care of us with no waiting! Beside their awesome attitude and awesome drinks they both can make, made it worth wild. If you guys have a chance to stay there...go see them and have Alfred make his SPECIAL drinks! Thanks also to Elizabeth for recommending few things on the resort she was VERY helpful and great sm... Read more
from
Submitted on 21-11-2016
The fantastic world of Hard Rock is indescribable. This hotel in cancun you get amazed to come across beautiful replica of the police's battery, clothes and shoes of michael jackson among a lot of other things. Unmissable
from Nashotah, Wisconsin
Submitted on 21-11-2016
The staff at the Hard Rock went above and beyond to make our stay comfortable. Always willing to help and with a smile. The food was average except for our night at the Chef's table which was excellent. The staff for that was amazing, a great experience. We used the spa, the services were great, but no place to lounge or shower after your services. Our room was comfortable, but it had a musty smell which did not go away. The pool water was very cold and you lost sunshine in the late afterno... Read more
from San Antonio, Texas, United States
Submitted on 21-11-2016
I want to start off by saying this is our 3rd time with our travel club here! We were hooked the first time we came to this Beautiful Resort! After being picked up in our private transportation we arrive at the Resort. We were greeted with a scented cool towel to refresh our face. They even gave me a beaded bracelet. I love it! We had our own private check in at one of the ballrooms with wait staff bring us food and drink! It was Awesome! VIP treatment! Once we got to our room we had a Bea... Read more
from
Submitted on 24-11-2016
My wife & I decided 1 year in advance to go to Cancun Mexico and celebrate her 40th birthday in the glorious sunshine which we found the lovely Hard Rock resort. Overall we were very satisfied with our trip. The weather was really nice in the high 80s during the day and 70s at night. We did, however, get some rain but only minimal over 2 days on & off. The people staying here were great & looking for a chilled but fun time just like we were. We met a fantastic couple from the UK just like ours... Read more
from Bronx, New York
Submitted on 25-11-2016
I would first like to say that once my husband and I got to the Hardrock we were greeted like stars. Once we checked in there was a glitch with our room, our room was great but the view was looking at a building, once we looked down there was broken chairs room the hotel and contruction also. I called the front desk and a supervisior named Isra came to the resue and changed our room to the second floor with an ocean view, not only was Isra great so was the poolside entertainers....Dany,JJ,Marlen... Read more
from San Antonio, Texas
Submitted on 26-11-2016
Get a cabana with Ramos and his crew they were outstanding!! The service thru out the hotel was excellent, from ordering roomservice for breakfast to bellhop. They made me feel special with a birthday cake made out of towels on my bed.
from Columbus, Ohio
Submitted on 26-11-2016
The hotel is really great and beach and food is unparalleled. Eduardo (pulpo) took such good care of us!!! Especially my 14 year old son! The bad part is they advertise this beautiful cavern club for teens on their website. Uh, it's not there! They tore it out! There are literally NO teen directed activities at a resort that advertizes a teen club! If not for the enormously friendly staff like Mr. Risendo or Eduardo, the trip might have been ruined.
from Carson
Submitted on 26-11-2016
The food was amazing and the customer service excellent from start to finish. Beautiful views!! Great magic show!! Highly recommended!! Was beautiful all the way around. I will most definitely be returning!!
from Midland, Texas
Submitted on 30-11-2016
Great and family friendly. Always something to do. Rafa who likes Eminem is one of the best waiters. He connects with you and really cares about children. He did something special for us on our last day there. Will come back soon
from Cancun
Submitted on 30-11-2016
We traveled to the HRH Cancun with 11 people (7 children). 3 of our kids have SEVERE food allergies. We immediately met Elizabeth Mendoza (food and beverage staff) and she kept our kids safe all week long. She is a blessing! She was confident in her knowledge of ingredients and helped prepare special meals everyday for our dietary needs. I can't say enough great things about our experience. We will be back!!!
from Cancun
Submitted on 01-12-2016
Everythng is great about this place. The food is super and there are many restaurants to choose from. The entertainment by the pool rocks.Service beyond everything i have experienced. Always met with a smile. Just awesome!!
from
Submitted on 01-12-2016
We arrived at Hard Rock Cancun on November 24. We had an amazing trip everything went perfectly! The hotel is perfect, the service is phenomenal and the food is great. We had a lovely room with a stunning view. Thank you to our friend Guillermo the front desk manager who really made this trip perfect and also our friend Maky who really took care of us on the beach. Can't wait to be back next November!
from Saddle Brook, New Jersey
Submitted on 01-12-2016
If you looking for a fun, upbeat place to vacation Hard Rock Cancun is the place. From the daily pool entertainment to the nightly shows we enjoyed our stay here. Room was spacious. We had an issue with the air conditioner they came and handled it right away. All the staff was so accommodating especially Jesus Svaste the pool waiter and Wilicito the pool bartender they really took care of us!!!! We felt like VIP. The morning wait staff at Zen was wonderful. No complaints about food was go... Read more
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