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Great Parnassus Resort and Spa - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$382 $103
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,139 $819
Per Guest for 5 Nights
The fun and entertainment never ends at Great Parnassus! The rooms have a modern style and ocean or lagoon views from a private terrace.
Style: Modern Beachfront Family Atmosphere
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2.6 / 5 BookIt.com Guest Rating
Based on 20 reviews
Room & Rates
Deluxe Room Partial Ocean View with Balcony - All-Inclusive

Deluxe Room Partial Ocean View with Balcony - All-Inclusive

Best Rate Guaranteed
Starting from
$382 $103
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort
  • Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Exchange privileges with Golden Parnassus Resort and Spa (adults only) with free transportation during hotel shuttle service hours
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides a partial ocean view with a balcony, one king or two double beds, cable television, radio/alarm clock, air-conditioning, hair dryer, iron and ironing board, telephone and a safety deposit box.
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Family Ocean View Room with Bunk Bed - All-Inclusive

Family Ocean View Room with Bunk Bed - All-Inclusive

Best Rate Guaranteed
Starting from
$461 $124
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides a partial ocean view with a balcony, cable television, radio/alarm clock, air-conditioning, hair dryer, iron and ironing board, telephone, safety deposit box, also one king and three bunk beds or two double beds and three bunk beds.
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Sunset Suite Lagoon View  - All-Inclusive

Sunset Suite Lagoon View - All-Inclusive

Best Rate Guaranteed
Starting from
$524 $141
Per Adult Nightly
Adults Only

Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides a lagoon view with a double size balcony, one king bed, showers, double jacuzzi, mini-bar, radio/alarm clock, coffee maker, make-up mirror, safety deposit box, air-conditioning, cable television, telephone, hair dryer, iron and ironing board.

Suite Room Special Amenities:
  • In-room double size jacuzzi
  • Continental breakfast at private club
  • Bathrobes and slippers
  • Fruit basket
  • Bottle of sparkling wine
  • Flower arrangement
  • One in-room gourmet dinner
  • One lunch at the Cancun Queen Lagoon Cruise (Monday only)
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Club Room Partial Ocean View with Balcony - All-Inclusive

Club Room Partial Ocean View with Balcony - All-Inclusive

Best Rate Guaranteed
Starting from
$524 $141
Per Adult Nightly
Adults Only

Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides a partial ocean view with a balcony, one king or two double beds, double Jacuzzi, mini-bar with beers, juice, sodas and bottled water (restocked daily), radio/alarm clock, coffee maker, make-up mirror, safety deposit box, air-conditioning, cable television, telephone, hair dryer, iron and ironing board.

Club Room Special Amenities:
  • In-room double size jacuzzi
  • Continental breakfast at private club
  • Bathrobes and slippers
  • Fruit basket
  • Bottle of sparkling wine
  • Flower arrangement
  • One in-room gourmet dinner
  • One lunch at the Cancun Queen Lagoon Cruise (Monday only) 
Hide room details
Suite Ocean View - All-Inclusive

Suite Ocean View - All-Inclusive

Best Rate Guaranteed
Starting from
$571 $154
Per Adult Nightly
Adults Only

Your All-Inclusive Plan Includes:
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides an ocean view with a double size balcony, one king size bed, showers, double jacuzzi, mini-bar, radio/alarm clock  coffee maker, make-up mirror, safety deposit box, air-conditioning, cable television, telephone, hair dryer, iron and ironing board.
 
Suite Room Special Amenities:
  • In-room double size jacuzzi
  • Continental breakfast at private club
  • Bathrobes and slippers
  • Fruit basket
  • Bottle of sparkling wine
  • Flower arrangement
  • One in-room gourmet dinner
  • One lunch at the Cancun Queen Lagoon Cruise (Monday only)
Hide room details

Club Room Partial Ocean View with Balcony with Kids - All-Inclusive

Best Rate Guaranteed

The All-Inclusive Plan Features:
 
  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included
  • Free Honeymooners Package: One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Room Amenities: Each room provides a partial ocean view with a balcony, one king or two double beds, double Jacuzzi, mini-bar with beers, juice, sodas and bottled water (restocked daily), radio/alarm clock, coffee maker, make-up mirror, safety deposit box, air-conditioning, cable television, telephone, hair dryer, iron and ironing board.

Club Room Special Amenities:
  • In-room double size jacuzzi
  • Continental breakfast at private club
  • Bathrobes and slippers
  • Fruit basket
  • Bottle of sparkling wine
  • Flower arrangement
  • One in-room gourmet dinner
  • One lunch at the Cancun Queen Lagoon Cruise (Monday only)
Hide room details
Great Parnassus Resort and Spa - All-Inclusive
Blvd. Kukulcan Km. 16.9 Lote 52-04 Hotel Zone, Cancun, Mexico 77750

Location

The 3.5-star, beachfront, all-inclusive resort and spa is located at south end of Cancun`s Hotel Zone, just 15 minutes from Cancun International Airport. Located on the best of Cancun`s beaches, this intimate and elegant 12-story building resort has a magical atmosphere combining design and architecture with all of the comforts of home.

Why Stay Here

  • Great Parnassus Resort and Spa - All-Inclusive has been hand-selected as one of the Top Ten Cancun All-Inclusive Resorts. 
  • World-Class Dining in a Wide Variety of Restaurants
  • Exquisitely Appointed Rooms in a Modern Style

Resort Details

Great Parnassus offers the ultimate in luxury and service, each of the rooms in this resort is exquisitely appointed in a modern style and has lovely ocean or lagoon views from a private terrace, some are completed with a jacuzzi. Guests can enjoy a wide variety of delicious gourmet dining options or refreshing cocktails at any of the 10 international restaurants or 11 bars.

All-Inclusive Details

  • All meals included every day: buffet breakfast, buffet lunch, buffet, a la carte dinner and snacks
  • 10 Restaurants
  • 11 Bars, including a swim-up bar
  • Unlimited domestic and international beverages at any of the resort bars
  • 24-Hour room service
  • The Treasure Island Kid`s Water Park
  • Baby Club (18 months to 3 years old)
  • Kids Club (4 to 12 years old)
  • Teens Disco (13 to 17 years old)
  • Mini golf, non-motorized water sports and gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Four gorgeous swimming pools
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool
  • All gratuities included

Accommodation Details

The ultimate in comfort and service, each of the rooms in this resort are exquisitely appointed in a modern style, have lovely ocean or lagoon views from their own private terrace. Plus, some of the terraces include a spectacular and relaxing jacuzzi.

Restaurants, Lounges & Bars

The Great Parnassus features world-class dining in a wide variety of restaurants sure to please the most discerning guest.

  • Magnus oceanfront food court features breathtaking views and opens for breakfast, lunch, and dinner. It boasts 12 different cuisine stations with a fusion of flavors for every palate. Some of the specialties are Japanese, Mexican, Vegetarian, Grilled Items, Italian, Sea Food, Fruits, and Salads, plus an extravagant deserts and cheese counter.
  • Deli Manhattan is a casual New York-style Restaurant located in the Via Veneto, and is open for lunch, and dinner.
  • Carrousel restaurant is sure to be a hit with the kids with its popular lunch buffet. After playing in the `Treasure Island` Water Park, your little ones will enjoy this delicious food that can be served in child-sized portions.
  • El Maguey takes you back to the days of small Spanish villages where family and friends got together to share excellent food. Today at El Maguey enjoy innovative cuisine, outstanding wines, and exquisite traditional Mexican appetizers that are all created with traditional ingredients. Open for lunch.
  • Porto Fino a la carte restaurant offers guests a fresh approach to dozens of Italian varieties at the peak of their seasons, including appetizers, salads, soups, fowl, meats and a large selection of desserts.
  • Samurai is a traditional a la carte Tepanyaki Japanese Grill Restaurant, and the menu features the finest Japanese dishes, both traditional and contemporary, including a wonderful selection of appetizers, sushi, teriyaki and more. Sit down at the Sushi Bar and let the chefs prepare a wonderful Sushi dish for you. They pride themselves for having creativity in delivering unique and exciting Japanese cuisine.
  • Big Ben Steak House is a fine dining a la carte Steak house serving the best steaks and ingredients available.
  • Le Maison de Michelle is a charming and elegant a la carte Gourmet International cuisine restaurant. The staff has created a nouvelle French menu featuring delicate flavors from luxury French ingredients. Le Maison de Michelle is located in the Via Veneto.
  • Crepiere is a cozy corner cafe, serves an extensive list of cappuccinos and desserts such as pastries, layer cakes, extravagant hand-decorated pies, and sweet crepes. Fresh-baked loaves of bread and ice creams are also available.
  • Sanctorum is an Elite lounge exclusively for Guests staying in suites and Club rooms.
Guests will also be able to enjoy a wide variety of the best national and international liquor premium brands and refreshing cocktails. Their bartenders use fresh juices and decorate the cocktails with a fusion of colors and flavors, giving a special touch and quality to every drink served. Popular drink favorites, beers, and an extensive selection of the best wines can be tasted at any of the Resort bars. Guests can start with a welcome cocktail at the exotic Kilimanjaro Lobby Bar. They can also enjoy the Oktoberfest Bar, Le Vin et Fromage, and Paola`s Sports Bar, which are just some of the options that you can find while walking by the Via Veneto. Others like the Bora Bora lunch and snack bar, the Squalo and Samoa Swim-up Bar, and the Bongo beach bar are distributed around the pool area. Located on the second floor, Guests will find the fun and exciting Karaoke Bar, and, in the adults only pool, the Caribe Bar.

For the Family

With a unique family concept, the Great Parnassus is the ideal place to unwind and also to enjoy playing in the peaceful Caribbean waters. The staff members are experts in making dreams come true for every member of the family, and kids will have the time of their lives playing at the Treasure Island Water Park and having fun at the areas designed specially for them, such as the Baby Club, Kids Club, and Teen`s Disco.

Pools & Spas

At the Great Parnassus, you can lounge in the stunning infinity pool that appears to fall into the turquoise water that gently laps the soothing white sandy beaches. Guests can also enjoy the charming adults-only pool and Jacuzzis, which look out onto the striking lagoon sunsets; it is the perfect place for romance and intimate times with your loved one. You can also relax in total comfort and tranquility while having a drink at the Club Caribe Bar. However you choose to spend your time here at this amazing resort designed with you in mind, you will find you have never experienced all-inclusive like this before.

Weddings

Ready to Provide Your Dream Destination Wedding:
Overlooking 50 meters of white sand and crystal blue waters, the Great Parnassus provides a perfect combination of a high level of service and a magnificent wedding set up. Its gorgeous Caribbean beaches will be the perfect scenery for the most memorable day of your life!

Free Honeymooners Package:
One bottle of domestic wine and one fruit basket in their room upon arrival at the resort

Entertainment & Activities

  • Mini golf
  • Non-motorized water sports 
  • Gym
  • Two illuminated tennis courts and one lighted multi court
  • Daytime and nightly entertainment
  • Movie theater and beauty parlor
  • Activities in marina: sailing, windsurfing, kayaking, pedal boats. 
  • Daily scheduled shuttles to marina
  • Non-motorized water activities including scuba in pool, snorkeling demos and boogie boards in pool

AMENITIES:
  • 24-Hour Front Desk
  • All-Inclusive
  • Babysitting (+)
  • Basketball Court
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Billiards
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Executive Floor
  • Fine Dining
  • Fishing
  • Fitness Facility
  • Food Court
  • Free Parking
  • Game Room (+)
  • Gazebo
  • Gift Shop on Property (+)
  • Golf (+)
  • Guest Activity Desk (nearby)
  • Handicap Services
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Stay Free (Based on Age)
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Miniature Golf
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • Non-Smoking Property
  • On-Site Check In
  • On-Site Travel Agency
  • Outdoor Pool
  • Playground
  • Public Internet Access (+)
  • Restaurant
  • Room Service Included
  • Sauna
  • Security Guard
  • Shopping (nearby) (+)
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • Theater
  • Top 10 Hotel
  • VIP Rooms
  • Wake-Up Service
  • Water Park
  • Water Sports (nearby) (+)
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
2.6 / 5
Based on 20 reviews
from Rock Hill, Sc
Verified Traveler
Submitted on 04-11-2016
Would Return or Recommend: No
Resort was extremely clean compared to other places we've stayed. Food was very good, and fit the needs of all of our children. This place is very outdated, ranging from leaky showers, to damaged tile flooring, to poorly air conditioned rooms, bent basketball goals in the pool, weight room was extremely dated- some of the equipment I think Arnold Schwarzenegger worked out on when he was 19 years old. My kids absolutely loved the place as they did not care how old or outdated the resort was but a... Read more
Overall Experience
Quality
Value
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Staff Efficiency
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from Orchard Park, New York
Verified Traveler
Submitted on 02-24-2016
Would Return or Recommend: No
We stayed at the Great Parnassus, having the benefit of 2 resorts to go to was a plus... it doubled the restaurants and nightlife Rooms: The rooms are very large and clean, The shower itself needs a major update.Our room had a fridge but our friends rooms did not.Pool areas: clean and very large, 3 levels of pool, the separate adult pool area was clean and quiet, the hot tubs were Luke warm at best.Beach: Amazing..The food:None of the restaurants were open before 5:00 PM for dinner,There was no ... Read more
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from White Bear Lake, Mn
Verified Traveler
Submitted on 02-16-2016
Would Return or Recommend: No
The rooms are large and the family room is really nice, my 13 year old son found some other kids to hang with, which was very cool. There really isn't much for the teenagers to do during the day outside of the big waterslide. If you don't have kids, do not come to this resort. Yes, they do have an adults-only dining room and adults-only pool but you will have to weave yourself through hundreds of kids to get there.You get what you pay for and we stayed here from Thursday until Monday. The food i... Read more
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from Woodstock, Ontario
Verified Traveler
Submitted on 02-13-2016
Would Return or Recommend: No
Over all our stay was good. . The staff at the front desk were not very assuring or help full. This put a damper some what on our vacation. Most of the staff didn't speak English very well or very little. Staff was friendly for the most part. Our room was very clean and we found the food pretty good. The beach was excellent and the waves are fun. The beach serves was good delivering drinks. As far as the rooms it was quite large which was nice. We had the family room which worked good for the ... Read more
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from Downey , Ca
Verified Traveler
Submitted on 12-28-2015
Would Return or Recommend: No
By Far this was a nightmare Vacation!! I made the biggest mistake by choosing this hotel( I was fooled by all the amenities that it states it has and the nice pictures ). First off the hotel is falling apart , there were roaches in the rooms and hall ways, there are bugs in the stair ways which you have to use constantly due to the elevators being out of order or full by the time they get to your floor. I had a party of 9 people and it was a disaster since i checked in. My rooms were not ready t... Read more
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from Galveston, Tx
Verified Traveler
Submitted on 12-25-2015
Would Return or Recommend: Yes
Hotel and rooms are kept very clean. Lobby was great. Ocean view was stunning. Room was large. Only con on the room was that they kept taking our towels and not replacing them. Daily, we would have to call for wash clothes, or bath towels. The hotel is VERY acoustic. You hear slamming doors and noises all hours. If you are a light sleeper, bring your ear plugs! The design of the hotel is a little annoying. Try sticking with the front elevators. The middle elevators often take forever!... Read more
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from Atlanta, Georgia
Verified Traveler
Submitted on 11-19-2015
Would Return or Recommend: No
I will start with the good. Got upgraded for free since it was my honeymoon so that was a good start. Staff was awesome. Room was gorgeous and the view was amazing. Pool was very nice and the beach had awesome waves. Great resort if you have kids. Now for the bad. If you are looking to party DO NOT stay here this place shuts down after dark and it's very boring. The sister resort Golden Parnassus is adult only and is for the party people. The food is nasty point blank. All restaurants have small... Read more
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from Las Vegas, Nv
Verified Traveler
Submitted on 11-15-2015
Would Return or Recommend: Yes
I made the mistake of choosing this hotel for my 5th wedding anniversary, it was nothing like the Cancun experience that we are all accustomed to. 1. As soon as you walk in you feel you walked into an abandoned house. 2. You automatically get the feeling that you are going to get sick with just being there and consuming the food. 3. You try to check in you meet with unprofessional and rude staff. 4. After you wait a long time you get the keys to your room and as you walk in all excited you get m... Read more
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from Murray, Utah
Verified Traveler
Submitted on 10-20-2015
Would Return or Recommend: No
I've been to Cancun before...this resort does not deserve to be called All-inclusive. Wifi is $15 a day, and only works in lobby. Every waiter expects to be tipped, despite the hotel claiming otherwise. The Kiddie swim area wasn't even operational. There is no fridge in room, and ALL ice machines were not operational. The staff seemed 'put-out' every time we would talk to them. The first night they didn't have our reservation, and charged us for a night until they 'got' the reservation the... Read more
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from Succausunna, Nj
Verified Traveler
Submitted on 08-25-2015
Would Return or Recommend: No
Before we even went here for vacation I contacted the general manger of this resort to assure the room had air and that we would not experience any of the issues that all the website reviews were stating especially the air not working I our rooms. The manager did respond and he assured everything would be resolved and we would enjoy ourselves. Upon arrival while checking in they gave us a welcome drink since our room was not ready we walked around and checked the resort out. It seemed very nice ... Read more
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