All guests are able to use all the facilities of the Grand Palladium Kantenah Resort and Spa, the Grand Palladium Colonial Resort and Spa and the Grand Palladium White Sands Resort and Spa, with the exception of The Royal Suites.

The resort was constructed respecting the flora and fauna of the area, with all buildings blending into the surroundings. The design is an example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

All-Inclusive Features: Breakfast and lunch in buffets, dinner in buffet or in one of the specialties restaurants, with à la carte service, previous and limited reservations. (In the specialties restaurants, the dinners are limited to a right of three dinners for one week stays and four dinners for two weeks stays). FREE 24-hour local and international beverages with or without alcohol (also included at the discotheque), wine of the house with lunch and dinner, cocktails and a selection of international ``Superior`` quality drinks in the Desván bar, and at the Hemingway Bar (Non-smoking Bar) and the Churchill Bar (for smokers). Snacks are provided 24 hours a day, FREE access to the gym, jacuzzi, sauna and steam baths. Non-motorized water sports and other different sport activities. 24-hour snack service at the Beach Bar. Mini-bar in the rooms restocked 3 times-a-week (additional replacements at an extra charge).

Guests of the Grand Palladium Riviera Resort and Spa will be able to choose between the 13 restaurants at their disposal. 5 of these restaurants are buffet-type cooking with show-cooking Where the guest are able to enjoy the most exclusive international cuisine and choose from a wide and varied selection of hot, cold or cooked to order dishes.

Palladium Hotels and Resorts - Hurricane 2011 Policy

• IN HOUSE GUESTS DEPARTING EARLY: Guests who choose to depart early from the destination will be ``credited`` for the unused nights that can be applied towards a future stay. If there is a need to issue a reimbursement for the unused nights will be at the applicable ``contract`` rate for the specific nights not used.
• GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to depart due airport closures will be offered accommodations based on the applicable net contract rates. Each additional night will be at the rates indicated by brand on a USD per person per night all inclusive basis to be paid directly at the hotel.
• GUESTS SCHEDULED BUT UNABLE TO ARRIVE: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:
• Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate based on hotel availability
• Hold a credit of the unused nights for a future stay valid one year from original arrival date and for the same hotel.
• Refund on hotel portion without penalty.
• GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT: Hotel will honor the current rates up to just prior to Christmas during the same calendar year based upon availability. In no case will these dates include Christmas Eve, Christmas or any time between Christmas and New Year's Day, Thanksgiving Holiday and Presidents Week
• GUESTS CHOOSING A DIFFERENT DESTINATION: Guests can choose to enjoy their holiday at other resorts within the brand that are not adversely affected by weather at the time of travel. These rooms will be protected at your originally confirmed rate subject to availability.