BookIt.com® Verified Traveler Dan from Shawano, WI

"We stayed during the Christmas-New Year's week; it was crowded but OK. The black wrist band (for the Grand Oasis rather than the Oasis purple, gold band) is a must! The food was decent in most restaurants. The drinks were fine, but you will need to bring a decent size cup. A $1.00 tip will go a long way to getting you quicker service on subsequent visits to the bar, or from the wait staff. The room was small but clean. Again, a $1.00 tip was placed on each bed each day and the mini bar was re-stocked. If you want to go to the fancier restaurants make reservations well in advance (maybe before you leave home if traveling during high season). The towel check-in/out is a pain but5 it does keep the wet towels out of your room. The BIG complaint we had was people 'reserving' the limited number of lounges and cabanas on the beach by placing towels, etc. on them and then not coming back for hours and hours (literally up to 8 hours without a person using these). I strongly urge the resort to re-think this arrangement as it is unfair to the vast majority of beach goers who are left without while others have but don't use. I believe the solution is a check in/out system similar to the towel system, but it doesn't exist, yet. Bring your own googles/mask for the beach."

"UNBELIEVABLE!! We went for our honeymoon and had an AMAZING time!! Friendlist staff ever! Gorgeous hotel! Can't wait to go again!!!!"

"good trip!"

"I would recommend this Resort. However the check in and check out desk needs a lot of training. Our room was not ready when we arrived. We arrived well after check in time. The staff told us to eat and come back to desk to see if our room was ready. No one informed us where to go for a meal. Some of the restaurants needed reservation. The resort is huge and we felt lost. When we came back to the desk we still ended up waiting. It was after 6pm and check is was suppose to be at 3pm.
On leaving we were to leave at 4am. There was one women at the counter. Our prepaid transit was waiting for us. He left us and we ended up taking and paying for a taxi as representative was alone at the desk and could have cared less that we needed to be checked out. Which took a few minutes once she got around to us. This left a BAD reflection of the resort. Our last connection with the resort was horrible.
If the resort reads this my recommendation would be to clean up the checkin and out desk.!!"

"First of all I think the chech-in and out need to be improved. There are about 10 people working at the concierge desk, but they all seem incompetent and unfriendly. They mess up reservations, names, papers. The expedite check out is more ridiculous! Don't waste your time to wait in line to do this expedite service the night before you leave, because when you're ready to leave you still have to wait in line like every one else to get the 'exit ticket' to leave the hotel.
The resort is truly nice, with lots of restaurants. The foods however are just so so, one night at the Tiku (buffet restaurant next to Coyote) the shrimps were stinky! The menu at a-la-carte restaurants is limited to 2 or 3 main courses, and of course, you still have to wait over 1/2 hour if you dine after 7 pm to get the foods, and most of the foods are either salty or a bit overcooked.
I booked an ocean view room in pyramid. The room is pretty clean, the bed is just ok. 'Towels game' makes it hard to find lounges on the beach and by the pool, as early as 8 am all the lounges are covered with towels claiming possession!
The entertainment staff is outstanding. Because of these guys and gals my vacation here was not totally ruined!"

"All was as agreed, stay Jan 15 through Jan 25-2012.
Booked an Ocean View Room, received same, stay only in Playa 2, which are room numbers 3101-3556, 3101 being ground floor, 3556 being the suites on the top floor, try to stay on floor 4 for the best views, wheel chairs forget it, one central shaft elevator in the middle of each floor, no way to reach elevator except with help, Playa 1 will put you in the younger party section, where you do not want to be, unless you do not want to sleep, party crowd area. Advertised 42 inch tv did not happen, only 18 inch, however tv 's were being up-graded when we were there. Airport-Hotel transfers were as agreed, however keep your head down and go directly outside to avoid time-share folks, however to receive your return transfer, you must go downstairs to listen to the local sales pitches for out of the hotel activities, which I am sure Best-Day gets a piece of, transfers were provided by BEST-DAY, when I went downstairs to receive my transfer return reservation, the BEST-DAYS agent had an attitude when I told him, I wanted no sales pitch on anything and that I did not appreciate him being 20 minutes late, and me waiting in line for 30 minutes to receive an item which I pre-paid. Food services including room service were good and on time, food in the mess hall was decent, however, eat just enough to get by until evening and make reservations, required for the nicer eateries. Ice machine worked half the time, however for the services provided staff was great and except for the Best Day' s agent, all was good. Grounds, pool, room, and room service, all worked well.
PRINT OFF YOUR BOARDING PASS FOR YOUR RETURN, or you can wait in line for 30 minutes to do so, use the Baggage handlers on your return trip, we flew American coming back, with boarding pass in hand and a 5.00 dollar tip we were looking for the gate within 10 minutes after we arrived at the airport, I would not use the hotel again, this was my THIRD trip to Grand Oasis, over a five year span. "

"At first, I was a little iffy about staying at the Grand Oasis on this trip. We were in Cancun over Thanksgiving, and stayed at the Westin Regina and had a good experience, but we wanted an all-inclusive this time around. Before we booked our trip with Bookit.com, the reviews weren't too bad for the resort. However, after booking, negative reviews poured in from during the Christmas & New Year time. My husband and I were very worried that our stay would not be a good one. However, we remained hopeful that they were just very busy during the holiday period, and that our trip would not be the same/. I'm glad we still stayed there! I would definitely recommend this resort to most of our friends. (On a side note/ make sure you get the black bracelet and request an Ocean View/Ocean Front room.)



Check-in and the room/. We arrived to the hotel around 8:00 p.m. on the 7th. The resort is gorgeous! The main building (the pyramid) is absolutely beautiful on the inside! Our check-in went smoothly. The staff was very friendly and welcoming. We had booked an Ocean View Room in the Ocean Front building, and that is what we got. After getting everything assigned and they went through things to do and not to do (DO NOT lose your bracelet or towel cards!!), we were to our room within 30 minutes of arriving to the resort. I was a little unsure of our room at first as the lighting wasn't great, the TV was an older %u2018box-style', the décor wasn't %u2018modern' per say, and there were some other little things that worried me. The bed was comfortable though, there was plenty of room in the closet and dresser, the room was fine for space (not huge, but not small either), and there was always hot water. (One downside to the water was that you could tell it was treated as it had a distinct smell to it, but it wasn't horrible.) Our balcony showed off a gorgeous view of the beach and Caribbean Sea, and there was privacy, which was nice, too!



The resort itself/. One word to sum up this resort/ BEAUTIFUL! The grounds are gorgeous! They're kept up very well, and truly are beautiful! The pools are clean, the buildings are the flowers are blooming, the bars/restaurants are in immaculate shape, and the restrooms were clean, too! One of the neat things was that there are Peacocks roaming around the entire resort. When we were eating at the bar near our room and the beach, we had one peacock come up to us. She was beautiful and very friendly/ she even took food right out of my hand! It was really neat! The pool area has a lot of chairs to lounge on and layout on. The beach is great! For Cancun, they really do have a larger beach area. They had pool volleyball going on almost all day, and there were plenty of chairs to lie out and relax on.



The food and entertainment/ The food was great here! We didn't get around to trying all of the restaurants, but we did enjoy the ones we got to! The Brazilian steakhouse was great/ the meat was so tender and had great flavor! Dos Lunas (the Italian restaurant) was AMAZING! We went there our last night, and wish we would have eaten there soon as we would have gone back. It was a five course dinner, and it was delicious! We were so full after we were done there! During our dinner there, we had a show put on for us. The resort had brought in six dancers/singers from Spain. They were great entertainment, and did a fabulous job! They even got a few of the people from the crowd up to Tango and dance with them! Room Service on the resort is 24 hours/ we used this a lot! If we needed a snack to tide us over for dinner, and if we needed a late night (early morning) meal after partying, we ordered. The food was always great, the orders were always correct, and the longest we had to wait was about 35 minutes! The buffets were always great, too, and were always fresh! We never had to wait too long to get in anywhere, and the staff was always fabulous! Although it's included in your stay, we would still tip our servers for their help since they did such a great job!



Cancun itself/ Cancun is an amazing place! Although you see people of all ages, there is definitely a party feel to the town. The nightlife is some of the best we've been to, and there is always something to do! There is a great variety of malls, restaurants, excursions, night clubs, and so much more! We went to Market 28 this trip, but found that most of the vendor's prices were higher than in the Hotel Zone area. It was still a fun experience though! I would definitely recommend eating at the following restaurants while in Cancun/ La Madonna (La Isla Mall) is some of the best Italian food I've ever had. They have a table-side made Cesar Salad that is to die for! (And I'm NOT a salad fan, but this is the 3rd time we've visited the restaurant in 6 weeks/ twice on our first stay and once this last stay!) Captain's Cove has amazing Sea Food/ try the Sea Bass with a teriyaki glaze/ YUM!! The Sea Horse (near the Riu) is a great little locally owned bar that has great drinks and pizza! (And they have American Football, which is hard to find at times!) Also, don't be afraid to try out the local Mexican restaurants. We ate at a couple, and were never let down! We travel quite often, and Cancun is one of our favorite places to go! I can't wait to get back there!!



Overall/ The Grand Oasis is a nice resort. I would give it a 3.5 or 4 out of 5 stars. I can see where it probably used to be one of the top Cancun resorts, but it does need to have some modifications done to bring it back to that standard. I don't know if I would go there on a family vacation, but if it were just my husband & I or some friends going down to have a good (party) time, then I would stay here again. We did see and meet people from all over and of all ages, but the majority of the guests we saw were probably younger than 35/ a lot were probably in their 20's, which would include my husband & I who are 24. It's a gorgeous resort, and it's easy to relax! If you go here, just don't expect to have a 5-Star resort. If you go with an open mind, and you'll have a great time!! As far as Cancun goes/ we'll definitely be back in the near future! Even with all the places we've been in the world, it's definitely one of our favorites!! :)

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"I stayed at the grand oasis cancun January 8-12 2012. I had an amazing time. The staff was super friendly and kept us entertained. There was a DJ playing everyday. If music isn't your thing, there are plenty of quiet areas as well. The food was excellent. Having upgraded to the sens package on arrival, we had access to every restaurant and bar. The Grand package gives you access to basically everything except the VIP bar in the lobby. Many of the younger spring breakers appeared to be staying at the oasis level. Though it was fun to party all day with them by the pool, having the sens package allowed me to attend some finer restaurants at night that were unavailable to those staying at the oasis level. Everything was immaculate. There were people constantly cleaning. I would 100% stay here again."

"It was one of my best trip I've ever made. I just loved the place, hotel... everything."

"Overall trip was ok I like the food, people working in the hotel were very nice very helpful and polite.But room is just like motel My phone was not working and it took 2 days to repair my room phone. We have to wait for 1 hour other then buffet restaurant.Next time I will stay in another hotel because I didn't like room.Room service was not good it took 1 hour just for room service.
Thanks
Anil"

"We went to Cancun for the 3rd time in 2 years. We stayed in 2 Hotel during this trip for winter break. The 1st hotel out of Puerto Murelos was great but we can't say the same about Grand Oasis. He had problems with our reservations and I lost a laptop bag with presents and the staff was just too suspicious. Our room was dirty, sandy and thing didn't work: phone, lights, fridge and worse of all the AC. The place was too packed for not enough staff so everything was a wait and bad service. Worse vacation stay ever for our family of 4."

"My wife and I Left after two nights of a stay that was to be extended to a 9 day stay.
In short the hotel does not have enough staff to service. Line up, line up, and line up some more for meals, drinks, or or service of any kind! With the hotel being short of staff one can expect the food, Drink, and service to be of poor quality.
If one has not issues with lines ups and average food the grand Oasis would be an acceptable resort if on a sale rate
I live in hotels over 200-250 days a year so I would like to think I can make a fair assessment.

Enjoy your travels
"

"The cleanlness and staff efficiency was magnificent, the staff was polite and extremely accommodating. The grounds are well keep, plenty of dining options and the facility is so huge you wouldn't feel crowded. I would definitely recommend this resort to someone who appreciates excellent customer service."

"Fourteen of us went to The Grand Oasis Cancun for 8 days and 7 nights

We had the time of our lives.

While there our friends were married on the property, the staff was soo helpful. I would tell everyone 'do not hesitate to stay at the Grand Oasis, it was great!

The ocean front rooms are the best, watching the sunrises and sunsets were unbelievable.

My wife Barb and I had never been on a real homeymoon.

This was the best thing we could have given one another.

You won't regret it if you stay here."

"My family and I just returned from our 2nd trip to the Grand Oasis Cancun June 11th 2010. We had the best food, the best customer service and the best time. I will definately go back and recomend to all my family and friends."