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Grand Hyatt Playa del Carmen Resort

Cancun, Quintana Roo, Mexico (CUN)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Starting from:
$1,619 $1,249
Per Guest for 5 Nights
Based on 1139 reviews
This hotel brings Guests a new level of connection with the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known.
Room & Rates
Grand Two Queens (409 Sq. Ft.) - Room Only - Grand Hyatt Playa del Carmen Resort - 1

Grand Two Queens (409 Sq. Ft.) - Room Only

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring two queen beds, floor-to-ceiling windows, mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax and enjoy views of beautiful gardens, preserved mangrove or the local atmosphere of El Paseo. Additional rain shower and a double sink await in the stunning bathroom. A room with two queen beds or one king bed may connect if available.


No rollaway beds available for this room.

Hide room details
Grand Two Queens (409 Sq. Ft.) - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 2

Grand Two Queens (409 Sq. Ft.) - Bed and Breakfast

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring two queen beds, floor-to-ceiling windows, mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax and enjoy views of beautiful gardens, preserved mangrove or the local atmosphere of El Paseo. Additional rain shower and a double sink await in the stunning bathroom. A room with two queen beds or one king bed may connect if available.


No rollaway beds available for this room.


Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 4 Years old get free breakfast
• 5 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast


Hide room details
Grand King (409 Sq. Ft.)  - Room Only - Grand Hyatt Playa del Carmen Resort - 3

Grand King (409 Sq. Ft.) - Room Only

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed, floor-to-ceiling windows, mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax and enjoy views of beautiful gardens, preserved mangrove or the local atmosphere of El Paseo. Additional rain shower and a double sink await in the stunning bathroom. A room with two queen beds or one king bed may connect if available.

Hide room details
Grand King (409 Sq. Ft.)  - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 4

Grand King (409 Sq. Ft.) - Bed and Breakfast

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed, floor-to-ceiling windows, mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax and enjoy views of beautiful gardens, preserved mangrove or the local atmosphere of El Paseo. Additional rain shower and a double sink await in the stunning bathroom. A room with two queen beds or one king bed may connect if available.

 

Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 4 Years old get free breakfast
• 5 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Ocean Front Two Queens (409 Sq. Ft.) - Room Only - Grand Hyatt Playa del Carmen Resort - 5

Ocean Front Two Queens (409 Sq. Ft.) - Room Only

Relax in this spacious and beautifully appointed, 409-square-foot guestroom along the edge of the hotel on the Caribbean coast, featuring the most spectacular ocean view. Revel in magnificent, picture-perfect seascapes through floor-to-ceiling windows and from the furnished balcony, where you can relax while overlooking the best beach in Playa del Carmen. Each room features one king bed or two queen beds, fitted with luxurious linens and stylish furnishings such as a double sink, an additional rain shower and amenities such as a mini hub station and wireless Internet to keep guests connected.


No rollaway beds available for this room.

Hide room details
Ocean Front Two Queens (409 Sq. Ft.) - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 6

Ocean Front Two Queens (409 Sq. Ft.) - Bed and Breakfast

Relax in this spacious and beautifully appointed, 409-square-foot guestroom along the edge of the hotel on the Caribbean coast, featuring the most spectacular ocean view. Revel in magnificent, picture-perfect seascapes through floor-to-ceiling windows and from the furnished balcony, where you can relax while overlooking the best beach in Playa del Carmen. Each room features one king bed or two queen beds, fitted with luxurious linens and stylish furnishings such as a double sink, an additional rain shower and amenities such as a mini hub station and wireless Internet to keep guests connected.


No rollaway beds available for this room.


Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 1 Years old get free breakfast
• 2 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Ocean Front King (409 Sq. Ft.)  - Room Only - Grand Hyatt Playa del Carmen Resort - 7

Ocean Front King (409 Sq. Ft.) - Room Only

Relax in this spacious and beautifully appointed, 409-square-foot guestroom along the edge of the hotel on the Caribbean coast, featuring the most spectacular ocean view. Revel in magnificent, picture-perfect seascapes through floor-to-ceiling windows and from the furnished balcony, where you can relax while overlooking the best beach in Playa del Carmen. Each room features one king bed or two queen beds, fitted with luxurious linens and stylish furnishings such as a double sink, an additional rain shower and amenities such as a mini hub station and wireless Internet to keep guests connected.

Hide room details
Ocean Front King (409 Sq. Ft.)  - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 8

Ocean Front King (409 Sq. Ft.) - Bed and Breakfast

Relax in this spacious and beautifully appointed, 409-square-foot guestroom along the edge of the hotel on the Caribbean coast, featuring the most spectacular ocean view. Revel in magnificent, picture-perfect seascapes through floor-to-ceiling windows and from the furnished balcony, where you can relax while overlooking the best beach in Playa del Carmen. Each room features one king bed or two queen beds, fitted with luxurious linens and stylish furnishings such as a double sink, an additional rain shower and amenities such as a mini hub station and wireless Internet to keep guests connected.

 

Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 1 Years old get free breakfast
• 2 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Ocean View Two Queens (409 Sq. Ft.) - Room Only - Grand Hyatt Playa del Carmen Resort - 9

Ocean View Two Queens (409 Sq. Ft.) - Room Only

Enjoy impressive views of the turquoise waters of the Caribbean Sea amid beach-chic modern décor, natural woods and fabric and natural light that welcomes visitors to this 409-square-foot guestroom. The Ocean View King room features one king bed or two queen beds fitted with luxurious linens, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room also features a furnished balcony, perfect to relax or enjoy the ocean views. A double sink and an additional rain shower await in the stunning bathroom.


No rollaway beds available for this room.

Hide room details
Ocean View Two Queens (409 Sq. Ft.) - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 10

Ocean View Two Queens (409 Sq. Ft.) - Bed and Breakfast

Enjoy impressive views of the turquoise waters of the Caribbean Sea amid beach-chic modern décor, natural woods and fabric and natural light that welcomes visitors to this 409-square-foot guestroom. The Ocean View King room features one king bed or two queen beds fitted with luxurious linens, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room also features a furnished balcony, perfect to relax or enjoy the ocean views. A double sink and an additional rain shower await in the stunning bathroom.


No rollaway beds available for this room.


Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 1 Years old get free breakfast
• 2 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Ocean View King (409 Sq. Ft.)  - Room Only - Grand Hyatt Playa del Carmen Resort - 11

Ocean View King (409 Sq. Ft.) - Room Only

Enjoy impressive views of the turquoise waters of the Caribbean Sea amid beach-chic modern décor, natural woods and fabric and natural light that welcomes visitors to this 409-square-foot guestroom. The Ocean View King room features one king bed or two queen beds fitted with luxurious linens, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room also features a furnished balcony, perfect to relax or enjoy the ocean views. A double sink and an additional rain shower await in the stunning bathroom.

Hide room details
Ocean View King (409 Sq. Ft.)  - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 12

Ocean View King (409 Sq. Ft.) - Bed and Breakfast

Enjoy impressive views of the turquoise waters of the Caribbean Sea amid beach-chic modern décor, natural woods and fabric and natural light that welcomes visitors to this 409-square-foot guestroom. The Ocean View King room features one king bed or two queen beds fitted with luxurious linens, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room also features a furnished balcony, perfect to relax or enjoy the ocean views. A double sink and an additional rain shower await in the stunning bathroom.

 

Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 1 Years old get free breakfast
• 2 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Partial Ocean View Two Queens (409 Sq. Ft.) - Room Only - Grand Hyatt Playa del Carmen Resort - 13

Partial Ocean View Two Queens (409 Sq. Ft.) - Room Only

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed or two queen beds, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax or enjoy the local atmosphere of El Paseo and partial views of the ocean. A double sink and an additional rain shower await in the stunning bathroom.


No rollaway beds available for this room.

Hide room details
Partial Ocean View Two Queens (409 Sq. Ft.) - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 14

Partial Ocean View Two Queens (409 Sq. Ft.) - Bed and Breakfast

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed or two queen beds, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax or enjoy the local atmosphere of El Paseo and partial views of the ocean. A double sink and an additional rain shower await in the stunning bathroom.


No rollaway beds available for this room.


Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 1 Years old get free breakfast
• 2 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast


Hide room details
Partial Ocean View King (409 Sq. Ft.)  - Room Only - Grand Hyatt Playa del Carmen Resort - 15

Partial Ocean View King (409 Sq. Ft.) - Room Only

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed or two queen beds, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax or enjoy the local atmosphere of El Paseo and partial views of the ocean. A double sink and an additional rain shower await in the stunning bathroom.

Hide room details
Partial Ocean View King (409 Sq. Ft.)  - Bed and Breakfast - Grand Hyatt Playa del Carmen Resort - 16

Partial Ocean View King (409 Sq. Ft.) - Bed and Breakfast

Beach chic design in a palette of blue and sand with modern décor, natural woods and fabric, and natural light welcomes visitors to this 409-square-foot guestroom featuring one king bed or two queen beds, floor-to-ceiling windows, a mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax or enjoy the local atmosphere of El Paseo and partial views of the ocean. A double sink and an additional rain shower await in the stunning bathroom.

 

Includes Full American Breakfast in hotel restaurant.  Room Service is not included.
Important Note: Mandatory Charge for Children`s Breakfast as follows:
• 0 - 4 Years old get free breakfast
• 5 - 12 Years old get a 50% off discount on breakfast
• 13 and older pay full breakfast

Hide room details
Grand Hyatt Playa del Carmen Resort
1 AVENIDA ESQ. CALLE 26 CO L. CENTRO, Cancun, Mexico 77710

Services and Facilities

  • High-Speed Internec Access in All Public Area
  • Concierge Service; Hyatt E-Concierge
  • Business Services
  • Multilingual Staff
  • Safe-Deposit Boxes at Front Desk
  • 24-Hour In-Room Dining
  • Business Center
  • Valet Parking (fee)
  • 24-Hour In-Room Dining
  • Laundry/Dry Cleaning
  • Newstand
  • Kids and Teens Club
  • Bicycle Rentals Available (fee)
  • Dry Cleaning Service (fee)
  • Camp Hyatt
  • Teens Arcade
  • Gift Shop
  • 6,000 sq. ft. Fitness Center and Lockers
  • 5,000 sq. ft. Spa

Accommodations
314 Spacious guestrooms, including 36 suites with balconies or terraces, are designed to create a sense of an oasis in an atmosphere of modern casualness. Your apartment-style retreat sets the mood for relaxation, overlooking the stunning turquoise waters of the Mexican Caribbean Sea or the uniquely preserved Mangrove.

All Accommodations Offer

  • 314 Non-Smoking Guestrooms, Including 36 Suites
  • Hyatt Grand Bed
  • High-Speed Internet Access
  • 47 Flat Screen HDTVs with Video on Demand
  • Multi-Line Telephone and Voicemail
  • In-Room Laptop-Sized Electronic Safe
  • Turndown Service Available Upon Request
  • Full/Deluxe Bath Amenities and Hairdryer
  • Coffeemaker
  • In-Room Minibar
  • iHome Alarm Clock Radio
  • Floor-to-Ceiling Windows
  • Regency Club


Some Accommodations Offer

  • Oceanfront Views
  • Plunge-Pools and Swim-Up Pools
  • Extended Terraces
  • Club Room Level Services

Restaurant and Bars
Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located alon the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - and our own extension of the vibrant offerings of La Quinta Avenida - the gastronomic choices include 2 restaurants and 3 bar/lounges featuring a selection of fresh local flavors.

  • The Grill Steak and seafood
  • Caribbean and Mexican Restaurant Bar and Terrace
  • The Paseo The hotel`s own extension of the vibrant offerings of La Quinta Avenida

Recreational Facilities
  • Fitness Center Open 24 hours a day, featuring cardio machines and free weights
  • Spa De-stress, relax and unwint at our state-of-the-art Spa. Wheter you choose a traditional massage or a stimulating facial, with personalized service in a comfortable, friendly and relaxing environment
  • Infinity Pools

Spa
Inspired by the Cenotes - the unique geological formations typical from the Yucatan Peninsula area that are a surface connection to pure subterranean water bodies and often linked to underwater cave systems - the Spa at Hyatt Playa del Carmen is a true highlight. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul.

Fitness Center
Stay in shape and keep your routine at our Fitness Center. We offer a full range of latest generation equipment and accessories including ample cardio equipment, weight machines and free weights to ensure a good workout. The semi-Olympic sized lap pool takes your exercise options to a new level.

IMPORTANT:

FROM AUG 29- SEP 13, 2016 : LIMITED ACCESS TO FITNESS EQUIPMENT DUE TO GYM REFURBISHING.

AMENITIES:
  • ATM Machine
  • Attraction Tickets Available
  • Babysitting (+)
  • Beauty Shop/Salon
  • Bell Staff/Porter
  • Breakfast Available (Surcharge)
  • Cabana Rentals
  • Child Programs (+)
  • Coffee/Tea
  • CoffeeShop
  • Complimentary Newspaper in Lobby
  • Complimentary Use of Bathrobe
  • Concierge
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Wi-Fi
  • Game Room
  • Housekeeping - daily
  • Kiddie Pool
  • Kids Club (+)
  • Meeting rooms
  • Multiple Swimming Pools
  • Outdoor Pool
  • Porter / Bellhop
  • Restaurant
  • Safe Deposit at Front Desk
  • Shopping
  • Spa
  • Steam Room
  • Sundry/Convenience store
  • Umbrellas
  • Valet Parking (+)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1139 reviews
from
Submitted on 31-05-2016
This hotel has an amazing view!!! The staff are friendly, no one trying to sell you anything. I loved that everything was there on-sight and the city of Playa Del Carmen was right outside the front door too.
from Washington DC, District of Columbia
Submitted on 01-06-2016
Let me start by saying I originally booked my stay for 3 nights at Lat20 when I decided to add an extra day I booked my first night at the grand Hyatt just to check it out and needless to say I did not want to leave, The hotel is absolutely beautiful and the staff is amazing!! I left the Grand Hyatt to go to Lat20 like I planned and ended up checking out the next day to go back to the Grand Hyatt and the staff was very pleased to have us back. We had a standard king room the first night and when... Read more
from Atlanta
Submitted on 01-06-2016
This was our second stay at this fantastic property. Rooms, common areas, pool are all beautiful. Service, especially in the Club Lounge was exceptional on both visits. Our favorite resort in this part of Mexico.
from
Submitted on 04-06-2016
My wife and I stayed at this hotel for the weekend and we were both really impressed. This hotel is not only stunningly beautiful but also amazingly well located in the heart of Playa del Carmen. The restaurants serve the best Mexican and international food and amazing drinks and cocktails. The beaches are simply the best and the service we received from the hotel staff was better than expected (even from hyatt). I am looking forward to coming back with the kids. The SPA is very well designed an... Read more
from
Submitted on 04-06-2016
The Grand Hyatt in Playa del Carmen was simply breathtaking! My husband and I booked an early anniversary trip. From the beginning of our stay the staff were very attentive. I highly recommend adding on the Club level breakfast and nightly happy hour. It was perfect after a long hot day at the beach!! Thank you to all the staff for your impeccable service! Hope to see you again!
from Houston, Texas
Submitted on 07-06-2016
Can't say enough good things. Perfect location and can walk to 5th ave that has all the shops and restaurants - no car needed. The beach is wonderful. The architecture is spectacular. The staff is super friendly. The food couldn't be better. If you go to Playa del Carmen you must stay here.
from
Submitted on 08-06-2016
Service is Outstanding !!! This is the second time we visit this hotel and we already booked 2 more stays for this same year. As a Diamond Member I've got the suite upgrade award (twice ) and couldn't be more pleased with the room and The View is just gorgeous. Everybody is so kind but what made our stay better is the staff from the Grand Club Lounge. Words aren't enough to thank Ezequiel & Rodrigo to solve an issue that our family had while staying in another hotel and they helped us to mig... Read more
from San Diego, California
Submitted on 08-06-2016
It was magical our stay excelent service , the rooms where clean ,the sushi bar by the pool was delicious The people where very polite , the spa was the most beautiful spa I have ever been and it was delightful experience
from Princeton, New Jersey
Submitted on 09-06-2016
This was our second stay at the Grand Hyatt Playa del Carmen Resort celebrating another anniversary. Head concierge Esekiel personally arranged for a rose petal covered table at The Grille at 1 26 toasting our togetherness with complimentary champagne. The cuisine was beyond our expectation and absolutely superb. Maitre d' Rodrigo served us numerous Hors d'oeuvres to compliment our entree and we can't stop raving about his passion fruit and pear martinis. Both Esekiel's and Rodrigo's gentility e... Read more
from Los Angeles, California
Submitted on 09-06-2016
My family and me have spent 5 days and It Was amazing ! The customer service and ambience is totally outstanding !! Every one including the manager is on top ensuring everything perfect!!! Food, drinks and entertainment is 100% the way I like it ,, worldwide class!!! Worth every penny spent and looking forward to go back next year!! No other hotel will match this satisfaction for my family!!! Thank you everyone including the lady who help my 9 year old with his Spanish lessons. Gracias mi Casa ... Read more
from Castle Rock, Colorado
Submitted on 26-06-2016
I would like to begin by saying that this hotel is truly a little piece of paradise...I have never stayed in such a gorgeous hotel, and have never encountered such genuine, kind, and hard working people. The resort is beautifully designed, and is spotless!! The food at the hotel is unique and so, so yummy. The swimming pools are awesome! They look over the ocean and are perfect for swimming, relaxing, and enjoying a margarita or two! :) The beach is not very big (depth-wise), but is nonetheless ... Read more
from
Submitted on 26-06-2016
We had a WONDERFUL time at the Grand Hyatt Playa Del Carmen. The resort is beautiful and modern and right off 5th Ave, where there are a lot of fun bars and restaurants to keep you entertained during the evenings. The pools were fantastic and the beach front is lovely as well. What really made our stay was the service. Everyone from the front desk to the serving staff in the restaurants was truly top notch. We especially liked our bartender, Irving, who we spent many nights chatting with at th... Read more
from Orlando, Florida
Submitted on 27-06-2016
This was my first time to Playa del Carmen (or Mexico for that matter) and this is without a doubt, the best place to stay. As we drove from Cancun to 'Playa' we passed a lot of resorts and I was getting anxious because they all looked so beautiful from outside with their grand entrances. And they just might be beautiful, but the Grand Hyatt has it all (except golf). Beautiful beach, gorgeous pools, restaurants, wonderfully appointed rooms...it was just right. Then, to top it off you don't n... Read more
from
Submitted on 27-06-2016
The Grand Hyatt is new, opening at the end of 2015. By our trip in June 2016 any kinks that needed to be worked out must have been because we had an excellent visit. The Location: The hotel is in the town of Playa Del Carmen unlike the majority of the large club style all inclusive which are outside of town. This was the main reason we selected the Hyatt as we could walk one block to the action on 5th Avenida. At the same time, it felt secluded enough when we wanted to relax by the pool. There... Read more
from Santa Monica, California
Submitted on 01-07-2016
This hotel, building, amenities, everything about it is beautiful, modern, exquisite. HOWEVER, the pool experience was terrible because of the loud daytime club next door that ruined, RUINED, the relaxing experience of the beautiful pool. The music was so loud that no matter how far you placed yourself from the club, you could not escape the loud, pounding club music. You couldn't sleep, you couldn't relax. For a very expensive hotel stay, this was not what I was looking for. I paid a lot of mon... Read more
from
Submitted on 02-07-2016
This is our first review at trip advisor, bit after 10 amazing nights at the Grand Hyatt at Playa del Carmen we would like to share our amazing experiences. We felt welcomed from the first moment we set foot on the compound to our last dinner at the grill. Everyone has been very nice and extremely welcoming to me, my wife and our six year old son, but there are a couple of people who really made our stay special - like Jefferson at the Grill Restaurant or Elizabeth at the Grand Club. Special Tha... Read more
from Atlantic Highlands, New Jersey
Submitted on 03-07-2016
My wife and I travel two times a year and have seen many amazing places. This time we stayed in the Grand Hyatt Playa Del Carmen in Riviera Maya Mexico. They have many pools and a beautiful beech. Two great restaurants on the property "La Cacina" and "The Grill" They also have a Sushi bar. The hotel is about a year old and very clean. Service is great and very friendly people. I suggest tipping because they are worth it. Its not an all inclusive. The drinks and restaurants are not cheep. The ... Read more
from Sacramento, California
Submitted on 03-07-2016
This is one terrific property in the Hyatt group. Amazing Mayan themed entry, open layout, several sparkling pools to fit any family's needs, and a beautiful sandy beach. In addition, it's just off the 5th avenue walking promenade. But more importantly, and why I give it high marks, is that the service at this Hyatt was exceptional. As a gold passport member, I was contacted prior to my visit by Melanie who provided an information booklet and inquired about possible assistance. When the shutt... Read more
from San Antonio, Texas
Submitted on 03-07-2016
The property is nice, I love the open-air concept. The club room is in an inconvenient location and should be closer to the beach. It would be nice if it were located in the "bridge" area. We had a room right on the beach facing the ocean, our view was beautiful. The pools were closed for almost an entire day because a child had pooped in the pool. No one allowed in until they cleaned it and balanced the chemicals. They brought around some flavored water for everyone and cold wet towels to mak... Read more
from New York City, New York
Submitted on 06-07-2016
My family of 4 (2 young kids) have been vacationing in Cancun/Playa for the past 6 years and have stayed in our share of Hotels but this one tops them all! Between the amazing room, great food, and friendly staff our overall experience was beyond what we expected! Kids could not get enough of the pool. The view...Amazing! Would highly recommend this Hotel if you are looking to have a great experience in Playa.
from Florida
Submitted on 07-07-2016
Family of four, for our annual Summer Vacation! What a FIVE STAR experience, from the moment we were greeted at the front door, til our farewell departure! Wonderful accomodations with a beautiful view of the ocean! Room was exceptional! Intend to return next July and and anticipate the same warm welcome! What an experience at the Hyatt Playa de Carmen!
from New York City, New York
Submitted on 07-07-2016
You'd be hard pressed to find a bartender/mixologist with more insight into what a customer expects than Fili. Any other drinks (or the experience of ordering same) elsewhere on the property pale by comparison. And it's not about a " generous pour". He just knows the proportions of ingredients and is clearly accustomed to discerning clientele.
from
Submitted on 07-07-2016
Great hotel and stay! My husband and I recently stayed at the Grand Hyatt and we were highly impressed overall. A very nice hotel/property by far the best service we've experienced considering that we normally stay at high end hotels. We will definitely be returning to the Grand Hyatt on our next trip to Playa Del Carmen.
from Las Vegas, Nevada
Submitted on 07-07-2016
Went to the hotel for one week. Great location, great staff. they did everything they could to make sure that our stay was comfortable and enjoyable. Nice and close to 5th Avenue (about 2 minute walk). Felt very safe at the property and surrounding area.
from Georgia, Usa
Submitted on 10-07-2016
The hotel is perfectly located a block from all the restaurants and shops along 5th Ave. The hotel is a very modern design, which works well here, and how it is laid out. The service all around was great. For the price, you cant beat this hotel in Playa. The beach gets really crowded and is small due to the hotel lay out, but the pool is exceptional.
from Yardley, Pennsylvania
Submitted on 10-07-2016
We were impressed with the clean and comfortable room. The service was impeccable. Location perfect! Will definitely go there again. Anything that we needed was at our fingertips. The staff was very accommodating.
from Los Angeles
Submitted on 10-07-2016
We had a reservation at The Royal and walked out as they were trying to charge us more money for a reservation we already booked and paid for in full. While sitting in the lobby at the Royal while they were trying to extort more money from us, I went online and booked this hotel in as we were desperate to get out of there. It was a quick decision, but a good one! The Hyatt is new, modern, clean and very cool! Love the architecture and design. The lobby is open, there are coffee shops, bars and r... Read more
from Cincinnati, Ohio
Submitted on 12-07-2016
I have traveled to very many places . I must say this Resort is by far the most fabulous I've stayed at. The food, the views, the resort a +10. Treated like royalty. Will continue to come here . Dive trip and whale shark swimming. WOW! The partial ocean view was fabulous, room was extremely spacious , large and extremely modern -the breezes from the infinity pool combined with the ocean breezed - heaven on earth just the right water temps. Three infinity pools walk into an oasis. The nicest reso... Read more
from DALLAS, United States
Submitted on 12-07-2016
GREAT LOCATION, HOTEL IS NICE THE STAFF WAS VERY FRIENDLY!!! 5TH Avenue just one block away, with several options to eat and shop. Rooms are great, beach is perfect.... Hope to returned again this Year!!
from Las Vegas, Nevada
Submitted on 14-07-2016
First the positives: - Beautiful property and ambience, great pools, liked the open layout. - Very nice and comfortable rooms, clean, with great views. - Outstanding food, tops on my hotel list and I travel a lot. - Great pool service; cold towels, ice pops and Jorge the manager came around at least once every day he was there and asked if there was something we needed Negatives: - We weren't offered a welcome drink as others have mentioned, we had to request it - Grand Club is too far from the... Read more
from West Hollywood, California
Submitted on 14-07-2016
Having stayed at one of the luxe Mayakoba area resorts earlier this month (see review), i chose this time to stay in town at the Grand Hyatt. First of all, the location is fantastic. Easy walking to town shopping and eating, but a lovely beach. Unless you're truly a hermit or incredibly famous, the isolation of Mayakoba's resorts makes Hyatt a much better choice. Additionally, the rooms and architecture are stylish, cool and comfortable. Stunning, really. Soundproofing on my sliding door made ... Read more
from London
Submitted on 15-07-2016
The Bad: As my partner was celebrating a milestone birthday we paid the extra to have an ocean view room at the front of the hotel. What we hadn't appreciated (because it's not mentioned anywhere on the website) is that there's a club on the beach which bangs out music all day long. Our balcony directly overlooked this. The music was so loud we might as well have been in the club itself. It was ridiculous so we went back to reception to complain. They didn't seem surprised to see us back so soon... Read more
from Odense, Denmark
Submitted on 15-07-2016
The hotel is beautiful and with a moden but aztec inspired architecture. It is five star service, friendly and service minded staff. Excellent breakfast and big spacy rooms. Very good fitness room with all possible equipment. We had a superiour room with ocean view and with a big balcony. The last day there was a bad smell from the sinks that the hotel could not fix. The beach is quite small but the pool area very nice. A bit noisy in the afternoon.
from Stockholm
Submitted on 15-07-2016
The premises are stunning and the location is great. However we don´t recommend you eating there. We tried their restaurant La cocina and one time was enough. After looking at what could possibly be the most boring menu in town we decided to stay for lunch due to the beautiful ocean view from the restaurant. I ordered sparkling water (no brand names just that) my husband a beer. The food was ok nothing outstanding considering the menu is pretty plain and nothing exciting. The service was avera... Read more
from
Submitted on 17-07-2016
This is an excellent place to stay in every aspect. It has a breathtaking view to the ocean that is truly memorizing. The service is extraordinary, everyone is kind and helpful at all times. The rooms are spacious , clean and comfortable. There are two main pools one for families with kids and the other one exclusively for adults and both are in perfect conditions. The hotel has direct access to the beach and offers a very comfortable area to lay down. The whole experience was perfect. It's walk... Read more
from
Submitted on 17-07-2016
I think you can tell if you enjoy a resort if your room bill is huge. I spent half of what paid for my room on service at he resort. Drinks by the pool, room service and meals at one of the restaurants it was all great. Would go again no questions asked.
from
Submitted on 17-07-2016
Beautiful ocean suite. The sun, the beach the wonder of a Hyatt hotel. Every detail from the food to the views was exceptional. We intend to return for more spectacular views and service. Close to everything. Walk the area. Fly to Cuba. Go to the sites.
from Encinitas, California
Submitted on 17-07-2016
We did not stay the night at the Grand Hyatt, but we experienced the entire hotel. Their rooms are super modern and not terribly inviting or warm. They seemed incredibly out of place. The food at the restaurants was good, but nothing special. The service was generally pretty good. The pools are nice, if not a little oddly laid out. If you have young children, it's really difficult to keep an eye on them if they want to explore different pools, so you can't really relax. There is a bea... Read more
from Newport Beach, California
Submitted on 18-07-2016
It was tough to decide between 4 and 5 stars for this review, but I save only absolutely stellar for 5 stars. This came super close - I would have given it a 4.5. I'll break the review down into specific elements so if one thing matters to you more than another, hopefully you will find it useful. Moved here from the Azul Sensatori which is the worst hotel I've been to in ages. I wanted something reliable and paid, with tax, about $900 a night for an 800 square foot suite. Appears to be about si... Read more
from Canada
Submitted on 20-07-2016
My husband and I stayed at the Grand Hyatt while attending a wedding. The property is modern and has a great location - its right next to 5th avenue where there are a lot of restaurants and shops. The rooms were modern and well equipped - loved the rain shower! There was ample storage space and the bed was super comfortable. I loved the adult pool (service could be a bit slow) and the beach was not super crowded so enjoyed dipping in the ocean as well! The wifi worked great and we were able to c... Read more
from Tomball, Texas
Submitted on 20-07-2016
We are "regulars" to Playa del Carmen and were very excited to try the new Grand Hyatt. The property is beautiful and we enjoyed our short stay. The hotel is centrally located in Playa just a couple of blocks off 5th Avenue so it's within convenient walking district of all the shops, restaurants and bars. The property has a great pool with lots of lounge chairs and wonderful beachfront with chairs and umbrellas available for guests. We had a small issue when we checked in. We were early - b... Read more
from Pune
Submitted on 20-07-2016
Stayed here 3 nights for a wedding at the end of May, had a fantastic time, great location with the sea on one side and the town on the other, nice restaurants and shops so close to the hotel, you can head out for a swim or stroll any time! The ocean facing suites are amazing with views of the beach, sea and Cozumel on the horizon at the opposite end.Functional, modern and comfortable rooms. The breakfast La Cocina is extensive and refreshing.The food at The Grill at 126 is good as well.Enjoyed... Read more
from Dallas, United States
Submitted on 19-07-2016
Swim up rooms, walking distance to both the ferry and 5th ave. Xcaret and other adventures 20 min away...best place to stay for sure. Room was quite , shower was awesome. The Staff was excellent. ....
from London, United Kingdom
Submitted on 22-07-2016
The hotel is good ..not great but good. But has a huge problem, next door there is a beach club which operates from 10a.m. to about 10p.m. with unbelievable loud music, I mean really loud and annoying to the degree that the entire hotel pool erea is dominated by the volume of the music..there is no escape...so forget relaxing, or taking a nap by the pool....and the same if your room is at the left wing of the hotel, as there are no double glazing Windows, there is no rescue in your room either..... Read more
from San Francisco, California
Submitted on 25-07-2016
BEAUTIFUL resort and breathe taking views, very clean. We stayed in the Plunge Pool Suite with Ocean View/Grand Club Level access. The manager, Andrija at the Grand Club took care of us with everything we needed. GREAT SERVICE from him and his entire staff! Close to shopping and restaurants, walking distance. Will definately come back again!
from Cancun
Submitted on 26-07-2016
first class hotel with amazing location, service, food; I have been all over the world and Hyatt has pulled out all the stops on this location. If you want to be away from everything yet in the thick of it all; this is the hotel to stay in when visiting playa del Carmen. Went there with wife and child and it was very very nice; would go back any day and will.
from houston, TX
Submitted on 26-07-2016
Visited late July for 4 nights. Although considered off season for US travelers, it's summer vacation time for Mexicans, so hotel was 80% full. We got a Club Ocean Front room, well worth the upgrade. I love waking up at dawn to see the sunrise and watch the staff prep the pool and beach as I begin my day with a few quiet moments. The facilities are top notch and the location near Quinta Avenida is convenient, but the staff went above and beyond to make our stay most memorable. I specifically cho... Read more
from Gladesville, Australia
Submitted on 26-07-2016
I can't begin to say how amazing this place is This was at the end of our Mexican honeymoon it was the best 8 days The hotel is amazing the staff are amazing so helpful There is not a single thing I can fault we are definitely going back there again It's close to the main shops along 5th avenue The day club next door is awesome you can sit and listen too the tunes
from London, United Kingdom
Submitted on 27-07-2016
My boyfriend and I stayed here for one week and we absolutely loved everything about this hotel. The location is great as its within walking minutes from the main road 5th Avenida, with various options of restaurants and things to do close to it. The facilities at the hotel are all spot on, we used the gym and the studio classes which were tough, we also used the spa which offered an amazing service, it does look like a natural Cenoteđ??? The architecture of this hotel is jaw dropping, if you a... Read more
from Burbank
Submitted on 28-07-2016
It's hard to describe how loud the day club is that's attached to (but not affiliated with) the hotel. Imagine the loudest club you have ever been to, then multiply that by ten and stand right next to the bass speaker until you vomit. The club is on the north side of the hotel, on the beach. My advice is to get the cheapest room you can, at the very back of the hotel. You will not have a very good view, but you might survive. We originally had an expensive room in the front, but had to move beca... Read more
from Milan, Italy
Submitted on 28-07-2016
The hotel is located in the center of Playa offering the chance to go out walking in the night and experience the city. The environment is elegant, the room large and perfectly clean and the food in both restaurants (Cocina and The Grill) really good. It has an amazing sea view and a beach with everything available. During the stay we organized the vows renewal of our parents, the team of wedding planner was amazing, they followed us along all the organizational process and everything worked pe... Read more
from Houston, Texas
Submitted on 30-07-2016
Very nice property in the middle of Playa del Carmen. I would highly recommend the resort based on Price, Service and Amenities. The staff was excellent and the rooms were perfect for our style. Especially the shower - excellent pressure just don't drink the water. Make sure to take Pesos if you are planning on taking a cab or purchasing anything. For some reason every cab company/vendor has different exchange rates. At the time we were down there it was 19 to 1 USD, some cabs were saying i... Read more
from Las Vegas, Nevada
Submitted on 30-07-2016
This is our second time we've stayed here this summer. The staff is super accommodating to your every need. The food is fabulous! I love how they have a family pool area and an adult pool area. The Grand Hyatt has its own beach area. It is blocked off so no one from one of the other hotels around it can go there. There is 24/7 security as well. The security personal are always walking around making sure everyone is safe, even during the evening hours. 5th street is one of the main streets visito... Read more
from
Submitted on 30-07-2016
This property is gorgeous! The lobby area is an outside covered, multi-leveled area spanning the width of the property from the entrance to the beach. We booked an ocean front room and the view did not disappoint. The staff and service was amazing! The beds were comfortable and we loved the modern, yet cozy feel of our room. Our balcony was the perfect size with an awesome view of the Caribbean and Cozumel. As other reviews state, there is quite a lot of noise from the day club. It lasted until ... Read more
from Honolulu, Hawaii
Submitted on 31-07-2016
We came to dive Cozumel and swim with whale sharks. Highly recommend! The hotel is modern, clean, comfortable and beautiful. Service is very attentive and friendly. Delicious food and ceviche bar. Some kids running around in halls late at night (11pm) and a couple of mosquitos in the spa locker room area, otherwise fabulous! Take water aerobics with Ricardo! We got an unplanned private class and he worked our butts off in a fun way!
from Aurora, Illinois
Submitted on 02-08-2016
Great choice! Love the infinity pools with a Cabana is awesome! Jet skis were right off the beach along with parasailing. Beds were very comfortable and at the end of our trip the front desk saved me on getting us to the airport on time when another option we booked fell through.
from Chicago, Illinois
Submitted on 02-08-2016
One of the most beautiful properties and exceptional personnel ready to meet your every need. Was upgraded upon arrival to the executive ocean front suite which was pure delight. The room features were high tech and the decor was high end. Restaurant and room service cuisine was excellent. The fitness center was state of the art and unfortunately did not have time to use the incredible spa. One note - do not choose an ocean front room above the Coralina daylight club unless you can stand the con... Read more
from
Submitted on 01-08-2016
Our room was modern, lice layout, great natural lighting and incredible artificial lighting throughout the room and very large bathroom. The room also had great closet space, so we were able to unpack everything from suitcases so we could feel more at home. Beautiful and spacious shower as well, and thankfully, the toilet was in a separate enclosure so it was very convenient.
from Sydney
Submitted on 05-08-2016
While this hotel isn't an all inclusive like many others in the area, it was good because it made us leave the hotel and explore what PDC had to offer while still being able to relax. We had a club room which enabled us to use the club services including breakfast, and canapés and drinks in the early evening. Having this option was very handy. This hotel has many pool and beach options including an Adults only pool which we also enjoyed and the pool food options were also good including th... Read more
from Genève, Suisse
Submitted on 05-08-2016
Great hotel but crowded and full of tourists. For sure better places in the south. Nevertheless rooms are nice, premium service by the amazing pool in front of the sea !! Great beach. Too bad the music from the hotel next door "Ibiza Style"... Far away from a family hotel ambiance.
from
Submitted on 06-08-2016
I'm currently staying at the hotel, everything since I arrive have been perfect... Reception, room service, beach and pool attendance and the breakfast at "la cocina". I normally don't write reviews but I have been amaze by the level of service of this hotel and I can't tell since I work in the industry. The building I self is breath taking with great pools and views. The room is modern and clean, with incredible bathrooms and a small pool in the balcony. Water and coffee are complementary at th... Read more
from calabasas, United States
Submitted on 06-08-2016
An unbelievable hotel experience. Beautiful and magnificent architecture. The service was unparalleled. I had an issue in which I left an important item in my room safe after my departure. They retrieved the item and delivered it to my friends hotel by taxi in order to expedite its return it to me back in US.
from Tallahassee, Florida
Submitted on 10-08-2016
Flew in to Cancun, rented a car and drove 45-50 minutes south to Playa for a one-night stay at the Grand Hyatt with family. I wish the stay was longer, but we had a seven-night holiday planned in Cancun (which was also fabulous). I was told the Hyatt property was just under two years old; not sure if that is true, but it does look new. The rooms were immaculately clean and the lobby stunning, with a high-ceiling made of rich wood and an open view of the Caribbean Sea. It is certainly a grand e... Read more
from Chicago, Illinois
Submitted on 10-08-2016
Our stay was very nice. everyone was very accommodating and helpful. The food was very good. Service is excellent especially our waiter Rodrigo!! The beaches were beautiful. The hotel is very clean.We loved our stay and we hope to come back.
from UK
Submitted on 10-08-2016
I'm writing this review while I still have a week to go at this wonderful hotel. The building its self is stunning and staff are totally amazing, everyone one of them. They cannot do enough for you. We had our luggage lost by BA and when delivered they still delivered only 3 out of 4. Rodriguez in the club lounge insisted we went out as we had planed and when we returned he had tracked it down for us. The food in The Concina is just gorgeous and we can't wait to try the Grill. Do not let the lou... Read more
from
Submitted on 07-08-2016
I want to let the other Hyatt card memebers know that the service during our stay was world class. It was our privileged to stay at the Grand Hyatt. This was all because the staff members are total professionals. From our initial greeting to the check in process, every step was amazing. Please know that this team is doing a fantastic job making guests feel more like family, rather than just a customer. Wow! Great job Playa del Carmen Team!.
from
Submitted on 07-08-2016
The hotel staff were very friendly and nice. We felt very comfortable and safe. The foods at the restaurants were good but not much to choose from. The hotel only takes Pesos and it was very inconvenient.
from Puerto Penasco
Submitted on 14-08-2016
Great hotel at a perfect location!Very well maintained, clean modern rooms, great kids area,very attentive staff and the best part was the breakfast buffet !!Very happy to have chosen this place!We will be back :)
from Houston
Submitted on 15-08-2016
We recently stayed at the Grand Hyatt and had a great vacation. First, the guest services employees when you arrive are excellent as are the people working the check-in desk. They are all friendly and provide excellent service especially Sandra, Melissa and Ana. Could not have asked for a better experience from that aspect. The hotel is modern and the rooms and property are very clean. The architecture is also interesting to check out. The pools are nice as they look out over the beach and o... Read more
from Colleyville, Texas
Submitted on 15-08-2016
Hotel is located right in Playa del Carmen so great access to walk the streets and visit some real quality restaurants as well as shopping at the local prices. Hotel is very nice but the lobby lacks any warm cozy feeling just a big straight hallway. Service is outstanding as are the rooms. Restaurants serve quality food just wish prices could be competitive with restaurants on 5th street. Beaches are very congested and not the white sandy beaches in Playacar and Cancun Riviera but the city expe... Read more
from canada
Submitted on 16-08-2016
We were quite impressed with this hotel. Beautiful settings, the swin in rooms are great. The service impeccable. It is very relaxing. 30 mts from airport. The architecture is beautiful. The kids loved it to. We also took yoga in the morning, the spa and gym are state of the art. It is 5 mts walk from Playa del Carmen 5th avenue.
from
Submitted on 17-08-2016
Gorgeous hotel! Excellent location!! Gorgeous room! Beyond courteous staff!! Pools gorgeous, private beach section well maintained! We had a swim up room- absolutely amazing!!! The staff and customer service 100%! Walking distance to 5th avenue and all the great restaurants! All in all I give it 100%+! Highly recommend!
from Inwood, New York
Submitted on 07-09-2016
This hotel is nothing short of amazing! From the spotless rooms, to the friendly staff I couldn't have asked for a better stay. Food was great (La Cocina & The Grill 1 26) and reasonably and if you feel like venturing out to 5th Ave to try more local dishes it's just a short walk away. The pools are clean and beach wonderfully kept. There is a beach club but not as loud and obnoxious as others stated. I asked for a room on the opposite side and I was accommodated with no problem. All in all I ... Read more
from
Submitted on 08-09-2016
I can say without any DOUBT Grand Hyatt Playa Del Carmen Resort is one of the most spectacular hotels I have ever stayed at in my life and I've been around the world. I don't even know where to begin. From the moment you enter the hotel you automatically feel as if youâ??re on vacation due to the greatest view I have witnessed of the Caribbean Sea. Staff was super friendly and attentive from the moment the taxi pulled in. They truly went out of their way to make me and my friends feel comfortab... Read more
from Brampton, Canada
Submitted on 08-09-2016
This was my first stay at a non-all inclusive hotel for vacation and I am completely sold. I am never going back to "all inclusives" Right from the moment we arrived at the hotel, we were welcomed like VIP celebrities. The staff met and helped us out of the shuttle with warming smiles, like they were genuinely happy to see us. Check in was a breeze with welcoming glasses of champagne to cool us down in the heat. The open concept lobby is breath taking, you can see all the way down to the beautif... Read more
from Sarasota, Florida
Submitted on 08-09-2016
Up to expectation, a nice modern property. The beach is hemmed in on both sides...service is very good and the food service worth trying. The area, as in town, is filled with lots of shopping and watering holes...but unfortunately it is loaded with shady proprietors, hustlers and drug dealers. Watch out for minor rip offs on your bills and a lot of overpriced merchandise. Expect to be cajoled at every turn.
from Los Angeles, California
Submitted on 08-09-2016
I went to Playa Del Carmen for Labor Day weekend with girlfriends. The accommodations at Grand Hyatt are phenomenal - they greeted us with a bottle of champagne. The hotel concierge Luis was the sweetest, he upgraded our room to a partial view and it was our friend's birthday so he had a cake sent to us. The rooms were spacious, clean and comfortable. The whole staff was exceptional and professional. It could easily accommodate four women. They give unlimited bottled water. The food at the hote... Read more
from Los Angeles, California
Submitted on 09-09-2016
This place is divine for a relaxation retreat! It is quiet. The staff is friendly and not overbearing. Also, they are protective. They ensure non-patrons do not trespass the area. The only constructive criticism I have is: The check in/out staff needs to be less arrogant.
from Marrakech, Morocco
Submitted on 09-09-2016
The hote has the most convenient location possible right next to the beach. The rooms are quite comfy with large bathrooms. The staff is outstanding. They were always available to assist us with each and every request and made it a point to always exceed our expectations. Would definitely return.
from Pine Bluff
Submitted on 10-09-2016
The resort, staff, restaurant and spa were amazing!!! We moved from the Thompson Beach house because there was no beach, and we were so disappointed with the Thompson throughout. The staff were so ready to help us at the Hyatt and our move was headache free!
from Denver, Colorado
Submitted on 12-09-2016
This resort is absolutely stunning! The staff and accommodations are second to none. Everything is very well maintained, the restaurants are great with beautiful views of the Carribean and the main shopping district is right across the street--how convenient! I look forward to staying here again soon!
from Dallas, Texas
Submitted on 12-09-2016
Gorgeous hotel, perfect location ( walk to 5th Avenue ). The beach is great and so is the pool. We are hyatt diamond members, so enjoyed free breakfast and happy hour in the lounge. NO COMPLAINTS! will definitely return to this hotel
from Tallahassee, Florida
Submitted on 12-09-2016
Wow! Just spent my 30th birthday here with my family and it exceeded my expectations! The staff is incredible! One of the staff members, Bertin Sanchez, heard that I wasn't feeling well and sent some hot tea, lemon and honey up to our room with a personalized note. And on my birthday, they decorated our room in balloons and Mexican banners and left me a dessert with a card. This is just a couple examples of how they truly take care of you during your entire stay! The view from the hotel is surre... Read more
from ketchum
Submitted on 12-09-2016
Rare combo of first class beach resort two blocks from the hubbub on 5th Ave. Very pleasing contemporary design with warm ambiance. The main restaurant is very good with a plethora of local and international food choices. Would strongly recommend including breakfast during your stay. If you time it right you won't want to eat till dinner. Can't say enough about the staff; always helpful and polite. Would additionally add that it was one of the best values we've experienced from a hotel.