from houston, TX
Submitted on 26-07-2016
Visited late July for 4 nights. Although considered off season for US travelers, it's summer vacation time for Mexicans, so hotel was 80% full. We got a Club Ocean Front room, well worth the upgrade. I love waking up at dawn to see the sunrise and watch the staff prep the pool and beach as I begin my day with a few quiet moments. The facilities are top notch and the location near Quinta Avenida is convenient, but the staff went above and beyond to make our stay most memorable. I specifically cho...
Visited late July for 4 nights. Although considered off season for US travelers, it's summer vacation time for Mexicans, so hotel was 80% full. We got a Club Ocean Front room, well worth the upgrade. I love waking up at dawn to see the sunrise and watch the staff prep the pool and beach as I begin my day with a few quiet moments. The facilities are top notch and the location near Quinta Avenida is convenient, but the staff went above and beyond to make our stay most memorable. I specifically chose PDC so that we could see the town, the ruins, the cenotes, sea turtles, the eco-theme parks, even Cozumel, but hotel and staff were sooo good, we didn't want to leave the property for any extended amount of time at all.
To be more helpful, I will list my pros and cons below:
- pay up for the Club level, as you get faster check in on the 4th floor inside the Club lounge with ready refreshments. Club room has decent breakfast with eggs, pastries, fruit, juices, tea/coffee, etc. May not be the lavish breakfast buffet offered below in La Cocina, but more than satisfying. Plus, the fridge is stocked with beer and wine all day. At 6:00pm, a fuller bar menu is provided with light bites.
- I loved the Ocean Front room, but the hotel is so beautiful, I would've been just as happy with just a partial ocean view
- plenty of free bottled water in the rooms. I was also impressed by the multiple power outlets bedside and near the balcony door (so I could use my electronics on the balcony), the reliable free Wifi, umbrella in the room, 2 full length mirrors, 2 closets, and mood enhancing light system.
- pool area has plenty of areas to make it more cozy, not 'the large, wet hole in the middle concept' you see at most resorts. Some lounge chairs are on steps in the pool, others on 'islands', others sit back undercover of the bridge to catch a nice breeze and next to wade pool that must be a favorite for parents with toddlers
- gym is well appointed, one side with equipment, the other for classes. Towels and water bottle just a step away.
- Cenote Spa may be the most beautifully designed spa I've ever seen. Pictures posted here don't do it justice. Throughout the spa/locker rooms are trickling pools below the walking paths. There's a lap pool where they sometimes host Aqua Fitness classes. All the showers are rain showers with 1/2 frosted glass and floor to ceiling view of lush vegetation. There's a dry sauna, steam room, cold plunge jacuzzi and hot jacuzzi. Doing that circuit totally refreshed me from the relentless heat at the beach. They also built a stunning co-ed jacuzzi surrounded by relaxation lounge chairs under a 40-ft cenote skylight. It was jawdropping. There are multiple drink stations, and drink menu to order teas or juices from attendant, ice cold towels outside the steam room and sauna, even a centrifuge to dry your wet bathing suits. Most impressive was the massage service. Sure, I paid US$165 vs US$35 outside the hotel, but it was worth every penny. The masseuse would put a warm, weighted pad at the small of your back before she began to massage your feet or neck. Then she would wrap each foot with warm, wet town as she moved to other areas. 3 different scented oils are used for your scalp, face and body. The massage beds themselves are electronic so masseuse could raise or lower your knees or head or feet gently and comfortably. Throw in the luxurious facilities and locker rooms, a welcome ice cold town and spritzer upon arrival in the spa, the doting service attendants and I challenge you to match this experience anywhere in the Cancun/PDC area.
- you have free 2-hour bike rentals at Bell Desk. Just be careful not to bike down Quinta Avenida or an extortion minded policia may stop you for a few pesos. There's a dedicated bike path a block away on 10th Avenida
- 2 1/2 rows of lounge chairs on the beach, with plenty of water activities for rent on either side of hotel. Jet skis, Fly Boards, Parasailing, snorkeling excursions, even beach massages are just steps away
- Hotel food is surprisingly good. We had guacamole and chips (baked, not fried) everyday on the beach. Don't miss the Shrimp tacos at La Cocina. Room service was 30min or less.
- The Paseo with it's coffee shop, snack bar, sundries shop, full bar and live music (some nights) added to the liveliness of what would've been a boring but beautiful walk from the front of the hotel to the beach. The skylight of the Cenote Spa comes up right in the middle of the Paseo. Ingenious reminder of the where we are on the Yucatan coast.
- 1st day we lounged at beach to the far left near Coralina Beach Club, the attendant didn't come by for the 1st 1 or 2 hours. We also had to track him down to pay the tab. I may be a bit nitpicky here since we were beachside quite early, 9-10am. I'm sure they are still setting up the place. 2nd day we were there a bit later, 11:00ish and a different attendant came by to check on us quite often.
- We were lucky to have a room on south side of hotel away from the Coralina Beach Club. I would've been annoyed at the pounding House music all day had we stayed on North side.
The day we arrived, there was little to no seaweed on the beach, however, the 2nd day brought quite a lot. We had a front row seat to watch as the workers dug 4-5ft holes to bury all the seaweed and bolster the beach vs hauling them away. Took them 3 days to complete the task, poor guys. I will never disparage a conscientious hotel for their seaweed problem again, after seeing that.
There were quite a few families with kids of all ages present, but we didn't feel any deleterious effects from their horseplay. I think the smart design of the pool and beach areas, with it's multiple alcoves and levels, contributed that.
I looked at many of the nearby resorts, as I jogged the beach early in the morning, and I cannot say I saw another property I would've preferred over Grand Hyatt PDC. The only enviable property is the deep, white sand beach in front of Playacar resort, just south of the Ferry station, which was a great contrast to our short beach. As nice as that beach was, I wouldn't want to be in the water where dozens of ferries are coming and going everyday. Also that property is much older and less modern in style than ours.
The only adjustment to my next visit here is to book a longer stay so that I would have 5 days to enjoy the resort, then an extra 3-4 days to enjoy the town, ruins, cenotes, Cozumel, sea turtles, theme parks, etc.
Keep up the good work, Grand Hyatt. You've definitely worked out all the kinks.