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Gran Caribe Resort & Spa All Inclusive

Cancun, Quintana Roo, Mexico (CUN)

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Based on 7358 reviews
Room & Rates
Junior Suite, Oceanfront

Junior Suite, Oceanfront

1 King Bed or 2 Full Beds
377-sq-foot (35-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Coffee/tea maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Gran Junior Suite Beachfront

Gran Junior Suite Beachfront

1 King Bed or 2 Full Beds
420-sq-foot (39-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Master one bedroom suite

Grand Master one bedroom suite

1 King Bed or 2 Full Beds
646-sq-foot (60-sq-meter) room, balcony with garden views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Junior Suite Garden View

Grand Junior Suite Garden View

1 King Bed or 2 Full Beds
388-sq-foot (36-sq-meter) room, balcony with garden views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Master One bedroom suite ocean view

Grand Master One bedroom suite ocean view

1 King Bed or 2 Full Sofa Beds
646-sq-foot (60-sq-meter) room, balcony with partial ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Presidential Suite Ocean view with jacuzzi

Grand Presidential Suite Ocean view with jacuzzi

1 King Bed or 1 Full Sofa Bed
1367-sq-foot (127-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Master one bedroom suite oceanfront with jacuzzi

Grand Master one bedroom suite oceanfront with jacuzzi

1 King Bed and 1 Full Sofa Bed
646-sq-foot (60-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Espresso maker, free minibar items, room service, and free bottled water
Sleep - Pillowtop bed, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub
Practical - Sofa bed, free newspaper, and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Standard Room

Standard Room

1 King Bed or 2 Full Beds
388-sq-foot (36-sq-meter) room, balcony with partial lake views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Coffee/tea maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Family Suite

Family Suite

1 King Bed or 1 Twin Trundle Bed
388-sq-foot (36-sq-meter) room, balcony with garden views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Coffee/tea maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and access to in-room childcare; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite

Junior Suite

1 King Bed
388-sq-foot (36-sq-meter) room, balcony with garden views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Coffee/tea maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite, Ocean View

Junior Suite, Ocean View

1 King Bed or 2 Full Beds
388-sq-foot (36-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with cable channels, and DVD player
Food & Drink - Coffee/tea maker, free minibar items, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
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Gran Caribe Resort & Spa All Inclusive
Boulevard Kukulkan, Km. 11.5, Cancun, Mexico 77500

Rooms
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and DVD players. Rooms have private balconies. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentary water park, and a sauna. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 7 restaurants, or stay in and take advantage of room service (during limited hours). Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 3 bars/lounges.

Business, Other Amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 3 meeting rooms available for events. Free self parking is available onsite.

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AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 7358 reviews
from Mississauga, Canada
Submitted on 09-06-2016
I really liked this resort and it does have a special place in my heart, cause its where my wife and I were married! We traveled here as a group of 53 people and because we were such a large group, they gave us a separate special check in. The goods (there are a lot of them): The resort was clean, the rooms were spacious, the beds and pillows were very comfortable. The service was great at the restaurants (it was a little slow at Sunset Grill) and the food was definitley 4/5. The service a... Read more
from Cleveland, Ohio
Submitted on 09-06-2016
If you like to be near the beach, don't mind smaller pools and are demanding about service, this is the place. I went with my daughter and for courtesy I'll name the people that made our trip super-amazing: Jesus Hurtado and Fermin, always attentive to our needs, above and beyond (another waiter at Maria's was as good but his name escapes from me). Gamaliel, a cook for whom nothing is impossible. We have pretty demanding needs. Let me state it 100% clearly: This is not a kosher place, but they k... Read more
from Ireland
Submitted on 10-06-2016
I stayed here recently on a two week trip from Ireland. Upon arrival we were greeted with a glass of pink champagne and the bell boys took our luggage out of our taxi which was great after a ten hour flight and a long wait at customs. However upon check in we felt pressurised to pay big money for a room upgrade when we hadn't even seen our room yet. The beach was absolutely fabulous and there was activities at the pool every day. This was good entertainment however it felt as though the action n... Read more
from Orland Park, Illinois
Submitted on 10-06-2016
This is a family all inclusive resort. Even though it is for families with little kids, they have a child age pool in the front away from the beach and main pool. My wife and I were traveling with our teenage daughter and the younger children were not a big issue as we only really saw children at breakfast and lunch. First, like some other reviews, I am going to suggest bringing some tip money. Even though this all inclusive "includes tips", the money isn't going to the workers. Spend a f... Read more
from Dublin, Ireland
Submitted on 11-06-2016
Great place to stay. Clean, relaxing, nice staff. All inclusive is the way to go. The sushi was great, could have lived on that for the two weeks. Didn't like the way they tried to sell us a time share, just wanted to relax and that was annoying. Very close to the main centre with the clubs and bars. Caveat!! Don't do anything to annoy the local law enforcement.
from Mount Holly, New Jersey
Submitted on 30-06-2016
This resort was listed as a 4 star resort but sadly this is not the case. Rooms are small and the double beds are really just full size. The staff were open and helpful and a joy to be around. The beach was beautiful but not well kept plastic cups were left laying around. Lounge chair and beach bed curtains had stains on them. Several roaches were found throughout resort one was seen in the upstairs buffet walking on top of a cupcake display. So with that being said this resort is affordable bu... Read more
from Greater Cincinnati
Submitted on 01-07-2016
The Gran Caribe Cancun is the third hotel in the Real chain that we have stayed in, we chose this hotel for the kids programs because we were traveling with our 7 year old this year. We were not disappointed, the water slides and daily kids club were a huge hit with our son as he begged us to go everyday, even while we were on excursions. The staff was great and the rooms were very nice. Mattress could have been replaced in 2571. Food was well above average for an all inclusive. The evening kids... Read more
from Cleveland, Georgia
Submitted on 01-07-2016
This is our first stay at Gran Caribe and I don't think it will be our last. We traveled with another family and our kids loved it. The rooms were exceptionally clean and spacious. We had a king size suite with a sofa bed and it was plenty of room for us and our son. The food was really good and everyone was gracious. The employees are wonderful and go above expectation to make your stay enjoyable. I have food allergies and the staff made sure that I was accommodated. Angel and Cynthia gr... Read more
from Lilburn, Georgia
Submitted on 01-07-2016
Great service at #sunset grill is awesome. Waiter Diego Corea and waitress Ana Rosa made it an unforgettable trip. They treated us like VIPs having a smile and great customer services. They truly know how to service customers. Five starts to them two.
from Omaha, Nebraska
Submitted on 01-07-2016
On vacation for my parents 25th wedding anniversary. They stayed here 8 years ago and we are back! Today we got massages from Marisela and Georgina and they were amazing! Highly recommended if you are in need of a relaxing massage during your stay!
from
Submitted on 02-07-2016
I have a bunch of food allergies and they were extremely careful and accommodating and still made beautiful creations with what I am able to eat. The service was amazing. So friendly and fun. Always smiling and happy and ready to joke around with us. They even played beach volleyball with us!. Only a couple of steps to the most beautiful beach! Roger was one of our favorite servers- thank you Roger Barradas (Capitan De Meseros)!! I would highly recommend this place to anyone!
from Edina, Minnesota
Submitted on 02-07-2016
We had a great time with our teens at Gran Caribe and JC was a great host, answering all of our questions. The beach is lovely and the people were very kind and helpful. Loved the buffet in the air conditioned Albatros and sitting downstairs in the shade with a cool drink during the heat of the day in the breezy Gaviotas.
from
Submitted on 03-07-2016
Good place but was crowded with college students. We went with kids age( boys) 10 and 16, resort had activities and food & drink were good,being vegeterian had never any issues with food even when we went for ATV, Zipline & Cenites, Chinchin Itza too.. We booked our trip using a discount card that we bought with our taxi driver., it did save us a money when compared to hotel concierge.You can get a taxi right out of the airport and they all are good. You can even reserve them online. Always Keep... Read more
from Scotrun,
Submitted on 03-07-2016
We had a great dinner and service at Maria's Restaurant. Our waiter, Javier Sanchez, did an exceptional job. Everything was perfect! Our dinner was amazing and so was the atmosphere! I would recommend this restaurant to everyone. We are going there again tonight.ū???ū???
from
Submitted on 04-07-2016
My family went to this resort after having stayed at Beaches for the past 5 years. We were quite spoiled but this place was great. The staff was super helpful, friendly, and willing to please. Sabina in particular was a blast during volleyball, and I particularly liked the bartender by the main pool/Gaviotas who always remembered our drinks (blanking on his name but he was there everyday) The rooms were beautiful. The beach location was beautiful. The water park was great for the kids. The dinne... Read more
from
Submitted on 06-07-2016
This was the 1st time for us to travel as a family to Cancun. Overall, this resort is ok. I would only come back for the Activity Staff. Sabina, Jorge and Santino were AWESOME everyday!!! The nightly entertainment at the shows did do a very good job. The food was not impressive at any of the restaurants. The buffets were the same day after day. Beto was an outstanding at Maria's Restaurant. We were there for our 30th wedding anniversary also. Each evening meal and at check in we were ... Read more
from Denton, Texas, United States
Submitted on 06-07-2016
I traveled here with my husband. The beach was fabulous. Sugar white sand & crystal clear water. The hotel offered a lot of pools to choose from but we ventured more to the ocean. They kept it very clean every day. Great service everywhere.
from
Submitted on 07-07-2016
my wife and i stayed for a week in Cancun at the Grand caribe resort.Super friendly and professional service.We were having breakfast in Gaviotas restaurant the captain Jesus Hurtado was amazing so was the hostess Liliana Fuentes and the wait staff Fermin, Abel,Liao,Moises,Manuel,Joel,Maximillio,Heberth,Vicente are just wonderful and super friendly.I highly recommend this resort.Great job with a smile.Ismail & Linda Capuzelo
from Mattawan, Michigan
Submitted on 07-07-2016
We took our 5 and 8 year old children for a week to the Gran Caribe in Cancun. It was wonderful. We stayed on the 6th floor and had our own VIP check in and lounge. Gerardo Rodriguez was amazing. Anything we wanted, he got us! The pool was very nice, and my only complaint is that there's no swim up bar. The kids loved the water slides and kids club, which had many activities. The entertainment was ok and the food was good. Service was outstanding and everyone was very friendly. Would hi... Read more
from Duncan, Canada
Submitted on 07-07-2016
This was our first visit to Cancun and wow, we were impressed. From the moment we arrived and met Gerardo Rodriguez, we knew we were in a wonderful place. His warm personality and caring time answering all our questions upon check-in was appreciated. Throughout our 10 days at the Gran Caribe, he welcomed us like an old friend with a huge smile each time (thanks for the chocolates!!!!). Our room on the top floor was exquisite. Large, clean, and comfortable ensured a wonderful relaxing time i... Read more
from Dublin, Ireland
Submitted on 12-07-2016
This place is excellent, the welcome we got when we arrived to the service we received everything was perfect. A couple of people who work there made our experience better. In the SPA two wonderful ladies took great care of us, Anel and Gina thank you. In the restaurant Adiel Lopez took such good care of us. On our departure the captain of the Bell boys Angel dropped us back to the airport, he is a gentle man. Thank you all for a wonderful honeymoon
from
Submitted on 12-07-2016
Just because its all inclusive, please tip the wait staff, bartenders, they work hard and are very attentive for little money...a $1- $2 tip goes a long way.. 4 of us stayed here with our two young girls ages 13 and 15. It did take a little time to check in the hotel, watch out for the young 18 year old tour buses that drop them off for the day...we enjoyed the pool area and the beach...the water is many colors of blue and very clean and clear. The entertainment group was wonderful/outstandin... Read more
from Dallas, Texas
Submitted on 12-07-2016
this resort was so fun and there was so much to do!! the beach was absolutely beautiful and so was the pool!! the staff was very nice and helpful as well!! there were 4 amazing restaurants but the best one by far was the Italian restaurant at the front of the resort! the food was amazing! there were so many activities including volleyball, ping pong tournaments, snorkeling, jet skiing, parasailing, bingo, salsa lessons by the pool and much more!!! the salsa lessons were so fun!!! Along with thes... Read more
from
Submitted on 12-07-2016
We were under Captain David's watch, awesomely served by Beto as our waiter, and we really couldn't ask for more at the end of the evening. My brother was turning 18 and we decided to have a special meal at the most exclusive restaurant in the hotel. María's opens at 6 and we typically dine at 9. The best to do is to go when they open and make a reservation, because the place is small and gets filled for the night pretty quick. After you eat there, it all makes sense. The food is traditional ... Read more
from
Submitted on 12-07-2016
Hello good afternoon. My name is Oscar and I have been here in the hotel for five days . The hotel is very nice , service and workers are very good. I'm glad to know that they are committed to their work . The treatment of the host is more than good. Mr. manager , I would ask you to thank and congratulate especially the Cony and Conchis cleaning ladies, the service they have provided is of the highest quality , I hope to continue to have more personal quality and delivery has the Cony and Conc... Read more
from
Submitted on 13-07-2016
One of the best places to stay in Cancun Mexico, great service, good food and entertainment, friendly staff, I would recommend it to any one. I just was recently there and had a great time, the restaurants are fabulous the food is exceptional, keep up the good work.
from Cleveland
Submitted on 13-07-2016
It was a Wonderful Trip. Everyone was Very Nice. Place is very clean. Food was nice, good selection, nice evening fine dining. Good spa, pool, beach... Excellent evening Entertainment. Every day. Close to Everything. Walking, riding the City bus is Cheap and easy especially if You are Tired or Too hot to walk. No need to Rent a car. Taxi ? We had no need. Get extra Cash for Extra Trips if You want, otherwise There is Plenty to Enjoy in the Resort...Excellent Shopping Mall is close...... Read more
from Pontiac, Illinois, United States
Submitted on 14-07-2016
I loved our stay at the Gran Caribe in April 2016. We went for my birthday and they decorated our room and had champagne waiting. The customer service was amazing all around. The food for the most part was good. Drinks were amazing. Only issue I had was with our private cabana. They were not clearly marked. Our Suite came with a private cabana which was something that drew us to this particular room. Every time we'd head outside someone was sitting in it. They had the tiniest sign you've ... Read more
from San Juan, Puerto Rico
Submitted on 15-07-2016
I just returned from my stay at Gran Caribe Resort. The hotel facilities and rooms are very clean, food was good, but not excellent. Service in buffet restaurants was poor, and in fine dining restaurantes was fair. I was really disappointed to find that kids water park and game room closed at 7pm each day. I selected this hotel because of the water park and only used it once for half an hour since most tours return to the hotel after 7pm.
from
Submitted on 18-07-2016
We were scouting out potential resorts for our 6yr old son. Very pretty place. Great beach. We had a one bedroom Gran master suite. Corner suite beachfront walkout. Our patio went the entire way around the corner. 2 patio doors 1 1/2baths. Really great location. Our cabana was right outside our door. Could walk to the beach bar. It is true that there is no signage to prevent people from using numbered cabanas. We did routinely have to kick people out. Really the only downfall. Beach is huge and ... Read more
from Gold Coast, Australia
Submitted on 18-07-2016
We spent 5 days at the Gran Caribe after a long trip from the Land Down Under. It was worth it. We had arranged an Ocean View room however it wasn't ready when we arrived and we were upgraded to the Presdiential suite for a night. Wow. The next day we moved to our Ocean View room and it was also awesome. We had a corner room (Recommend to opt for this if you can) and had views East over the water and North up the beach. The sunrises early this time of year but the blackout curtains work well (un... Read more
from Cobourg, Canada
Submitted on 19-07-2016
Transferred from another hotel for the remainder of our holiday .A big thank you to Emma at Air Canada Vacations in Cancun . Check in was great Room 2535 quiet area partial view of ocean , the bed was the most comfortable ever .The resort itself beautiful ,wait staff , entertainment always fun . The Mongolia grill was a welcome change so delicious. Albatros restaurant breakfast so much variety , rice pudding for breakfast awesome .We ate mostly the buffet always something different and if you di... Read more
from
Submitted on 19-07-2016
When. We booked the Rui caribe hotel we expected a five star hotel but it was far from it damp rooms cold food broken and dirty sun beds at pool area someone needs to do something about the poor service at this hotel it's very very poor
from Harrisburg, Pennsylvania
Submitted on 19-07-2016
I just want to say that servers by the bar by beach Daniel Abel and Jesus and Ruby are by the pool are amazing I been coming for 6 year and it's very nice to see how they recognize me each time One thing is that I was kind of board by the pool I see team do activities but nothing like before I heard that now there is only few at night and few at day so that they don't have to be there 10 hrs witch is nice but I think they should get more involved with having ppl do activities instead just call... Read more
from
Submitted on 21-07-2016
I will start my review with saying this is my first review ever on a vacation ( I read alot of reviews before booking) and my initial intention for booking here- It was suppose to be a family vacation. Me, my husband and 9 month old son. Naturally I chose a family friendly resort, which this was. However last minute the trip turned into a trip just for my husband and myself. This isn't exactly the most romantic resort, but we still had a good time. Food: Wasn't the best but not the worst. Our ... Read more
from Sydney, Australia
Submitted on 21-07-2016
I wasn't overly impressed with this hotel, but my husband liked it. It is set on a beautiful beach with white sand and azure coloured water. The hotel was nice enough, but I felt a tired looking, and was full of drunk uni students and families. It is an all inclusive resort so you had to wear an armband which made me feel I was back at school camp. We met our daughter there who had been travelling for 6 months and they wouldn't let here into the resort as she wasn't staying. If you like a st... Read more
from Pittsburgh, Pennsylvania
Submitted on 22-07-2016
We stayed here in March and loved it. We were staying at the GR Solaris but left the second day of our trip because the entertainment staff was doing inappropriate things at the pool. For a few dollars more per night the resort, staff and guests are far more professional and classy. The service was excellent and the food was excellent as well.
from
Submitted on 22-07-2016
The Italian restaurant was very classy and delicious. I had the Caesar salad and tortillini. We were greeted at the table with a ocean martini. We really wanted to eat at this restaurant and there was a hour or so wait. Manager Caroline was very accommodating and saved us a table for the following evening. Our server was Jorge. Very attentive and friendly. The food, service and atmosphere was amazing. I highly recommend.
from Midland, Texas
Submitted on 22-07-2016
Third year for us (The Murrillo Family) coming to this hotel and still very satisfied with our overall stay. Staff member like Daniel Sanchez the waiter by the pool is always amazing and goes over and beyond expectation to assure we have a great time while at the resort such a friendly man. Enrique the bartender always made good drinks and little wait time. Feels great to be recognized by staff and the friendliness they receive us with. Roman and Beto have also been a big part in satisfying our ... Read more
from
Submitted on 25-07-2016
We loved the Gran Caribe! We arrived to champagne at check in and it just got better from there. The customer service is incredible. When the ac in our first room didn't work, we were immediately upgraded. My son celebrated his 18th birthday while we were there and the housekeeping staff went all out decorating his room! The food was great and the resort was immaculate. The bartenders were friendly and fun and we loved the entertainment. We took advantage of water aerobics, yoga and sand volleyb... Read more
from Avenel, New Jersey
Submitted on 26-07-2016
Hotel staff genuinely courteous. Entertainment staff was outstanding (Sabina Reyes, Santino, Angelo, Jorge, Pamela and Yonathan) and were excellent in providing activities and encouraged involvement. Poolside server Daniel also provided excellent service. Marisela and Cindy performed excellent spa services. And, Captain David and waiter Javier (Maria's restaurant) were just 2 of the outstanding servers who made your experience first class. Not to be considered a negative comment but I would... Read more
from
Submitted on 26-07-2016
We really like this hotel, the open space in the lobby gives it a Caribbean feeling. There are plenty of lounge chairs and cabanas on the beach, nice servers to bring your drinks oceanside and a full bar right on the beach. Not to mention the waves, the ocean and the beautiful beach... We had giant sea turtles coming at night to lay eggs on the hotel beach, the hotel had security every night on the beach to watch the turtles in order to remove the eggs and take them to a safe beach, we were impr... Read more
from Shawnee, Oklahoma
Submitted on 26-07-2016
This was my second trip to this resort. I choose it for a group this time, because we loved it last time. Everyone loved it here, they all had the best time. Great restaurants, bars and love the ladies at the spa. Close to shopping and the public bus stops right out front for $1 ( I think) . The beach is awesome and the pools are great too! They have a kids pool to! Parasailing was right outside on the beach!!! Last time we stayed here we stayed in one of the privileged rooms that had access to ... Read more
from
Submitted on 26-07-2016
Just got back from a 4 night stay for our anniversary. My wife and I give it 2 thumbs up. The staff was friendly and the food was great! Rooms were clean and bes was comfy. Lots of options to eat. Italian, Mexican, buffet with a different theme each night . My wife and I loved the breakfast at Gaviotas. And dinner at the Italian restaurant is a must! They also have shows at night similar to a cruise. They had a show that resembled Cirque de Soliea. We enjoyed the mariachi playing one night and h... Read more
from new windsor ny usa
Submitted on 28-07-2016
Where do I begin. We stayed at the Gran Caribe July 10 to July 15 2016, 2 weeks ago. Me, and my husband and our three children ages 13, 14 and 18 had a wonderful time. From the moment we got there check in took only 10 minutes and we were given the best room in the resort Room 2112. It was right on the beach. The resort is beautiful, clean and everyone is friendly and greets you with a smile. The pool and beach is wonderful. Our waiter on the beach the entire week was Maclovio also known ... Read more
from Dallas, Texas
Submitted on 28-07-2016
Our family had a wonderful time at the Gran Caribe--the rooms were spacious and clean, the hotel staff was patient and very helpful. Shout out to the Entertainment Staff: Angelo, Pamela, Sabina, Jorge, Tino, and Yonatain--truly nice, friendly, energetic people constantly making sure there were fun activities throughout the day (which we all participated in). The food was excellent, and the evening shows were delightful complete with dazzling costumes. Kudos to Abel, the best bartender on the ... Read more
from
Submitted on 29-07-2016
Great massages and great service. Staff is super friendly. Massage by Maria was excellent. Massage by Anela was amazing! Manos de Dios! Gran Caribe should give all spa staff and masseuses bonuses and raises. I will recommend this resort to everybody back home. I will be back soon thank you so much! -David Felice
from Belfast, United Kingdom
Submitted on 29-07-2016
Just on our way home from a wonderful holiday in the gran caribe. We cannot recommend the entertainment staff enough, especially Sabina who kept us entertained at the pool everyday. From the tequila volleyball to the crazy game was excellent. As a whole the entire staff were so helpful and very hard working and we cannot thank everyone enough for a lovely 9 days there. The Irish Couple (kerrie and Paul)
from Lexington, Kentucky
Submitted on 29-07-2016
I stayed at this resort with family for my parents' anniversary. They had a bottle of champagne waiting in the room for them! From the housekeeping staff, to the wait staff, to the front desk staff, everyone was exceptionally nice and accommodating. Felipe in the Suite Lounge on the 6th floor was particularly awesome as well as the staff at Maria's restaurant. The main pool was large and had activities throughout the day for all ages and had prompt drink service. The beach was clean, had plenty ... Read more
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Submitted on 30-07-2016
We weren't aware that at this time of the year you could swim with the whale sharks, what a tremendous day this was, saw about 400 whale sharks and too swim with them Now i mean as close as touching 1 or 2. The weather in cancun was very hot but the beach with crystal clear sky blue water made it an incredible trip
from
Submitted on 31-07-2016
My family and I loved staying here. Inclusive at this resort means all inclusive!! Very clean and the staff was amazing. Can't wait to go back!! Restaurants were great. This resort exceeded my expectations for sure!!! I never even left the resort. Everything I needed to do was right there. Shopping, spa, dining, etc
from
Submitted on 01-08-2016
From the time we arrived till the time we left (we didn't want to leave) the staff made us feel like we were family. We met so many people during our stay and their are always a few that stand out the most, Gladys, Thank you for all you did to make our stay possible, Rehada, Not sure if I spelled that right, You made every day so bright with all your help and so much more. Jose at the lobby Bar, your personality and awesome service, not to mention you made the best drinks, Manuel and all the s... Read more
from
Submitted on 03-08-2016
First, let me say that I am still in shock from my stay at this location. First, the check-in: We were forced into a little room with no AC to check in. I had to keep going outside the room because the heat was unbearable. Finally 30 mins later, we had our rooms. Horrible. The room was old and outdated. The AC was not working. The sink and shower would not drain. We asked to change room and were told we had to wait until the next day. We changed rooms with the only improvement being that the AC ... Read more
from Waukesha, Wisconsin
Submitted on 04-08-2016
I am amazed of the excellent customer service we received from all of staff. The resort has every thing you need with entertainment all Under one roof. First day we were there we received a great much need massage (Spa) from Lidia and Sayma. So relaxing! We enjoyed several dinners at Restaurant il Pescatore. Jorge - waiter, we asked for him, enjoyed our meal and service. Mary - hostess she helped my husband feel right at home with helping him. I really appreciate Gym instructors Antonio and I fo... Read more
from Dallas, Texas
Submitted on 05-08-2016
We booked this trip last minute....like literally one day prior so we weren't sure what to expect because our other choices booked up. We were pleasantly surprised by the resort, the location and most of all the staff all throughout the property. My wife and I want to bring special attention to Georgiana and Carmen (our message therapists) who were amazing and highly skilled. Keep up the good work! I can't leave out our other friends Pamela and Angelo either!! They helped make the trip on... Read more
from
Submitted on 05-08-2016
Visit Cancun Mexico for the 1st time.. Beautiful Island.. Chk in was a bit of a confusion but it all worked out about an hour later.. They did greet you with a nice chill glass of Rose!! Upon entering the rm 2506!! A slight ovean view nice balcony!!! Huge shower (loved the shower) and large vanity sink area.. The King sz bed was very very comfortable..all and all the junior suite was roomy and gorgeous.. Only issue we had was the roaches and rodents.. On Sat there was a bug in the fridge.. We no... Read more
from Fort Collins, CO
Submitted on 05-08-2016
I just had the best massage done by Maria. I've had massages all over the world and I can only say this was actually the best one I've ever had snd I've a a lot. She was awesome. I have one tomorrow with her as well. If you come and and want a massage, ask for Maria.
from Lumberton, Mississippi
Submitted on 06-08-2016
Upon arrival we did not get put in the suite we requested & paid for in advance, desk clerk stated since our flight was delayed they had given our intended suite to someone else! Even though we had booked way in advance through Vacation Express. The room we were given the first night only had 1 bed but they did bring in a rollaway! Ha! The suite was so tiny & so was the balcony. Not a good night at all. It wasn't our fault our flight was delayed & you would have thought they would have upgraded... Read more
from
Submitted on 07-08-2016
We loved the Gran Caribe and everything about it!!! Absolutely beautiful resort with the highest level of personalized service possible! I have traveled all over the world and have never had more genuinely pleasant service. EVER!! The room, the food (outstanding!), the grounds, the beach(the most beautiful beach I've ever seen and I have seen a lot of them from the Atlantic to the Pacific to the Mediterranean to the Caribbean), - all outstanding!!!
from Dallas, United States
Submitted on 07-08-2016
The rooms were nice and the staff was friendly. The food was mediocre but my kids did not complain. This is NOT what I would call a "kids resort" as advertised. The "waterpark" is not a waterpark at all but really just 2 slides. This area is really better for kids under 3. The Jagermeister tent on the beach brings quite a few drunken teenagers to the area and I don't think the beach is good for the younger kids. The waves were too high for the little ones there and so we left the hotel and wen... Read more
from London, United Kingdom
Submitted on 08-08-2016
We've just returned from a two week stay at the Gran Caribe and can only say positive things about it. I would seriously consider staying here again if we were looking to holiday in Cancun. The hotel is great, facilities are all super and the staff really are attentive. A big shout goes out to the entertainment team that keep the fun levels high and all the other staff that look after making the hotel as great as it is. The selection of restaurants is great although we really enjoyed the Mongo... Read more
from Indianapolis, Indiana
Submitted on 08-08-2016
My husband and I just returned from Cancun to celebrate his birthday and we had originally made reservations to stay at the Gran Caribe. We had made the reservations some time ago, of course not knowing a hurricane would blow thru the day before we arrived. After our arrival - which was late because this time going thru Customs was horribly slow (!!!) we were told all rooms in our room type were sold out, all they had were twin bed rooms, and none in the main building. They also confirmed the... Read more
from
Submitted on 08-08-2016
Had a fantastic week all the staff were so friendly and made us feel very welcome. Special thanks to the entertainment staff they went out of their way to make sure everyone had a great time. Would love to visit this resort again.
from Sacramento, California
Submitted on 11-08-2016
Food- delicious! Favorite restaurant was albatros. All the others were great as well. Spa- BEST MASSAGE EVER, Maria gave the best deep tissue massage ive ever had, I almost had another one during the trip. Location- beautiful views, beach is right off the hotel through the pool and lots of hammocks/chairs/cabanas available to relax. Drinks- Jorge and Noe are the best bartenders there, they work at the beachside bar, they were so much fun and actually put enough alcholol in the drinks becau... Read more
from
Submitted on 12-08-2016
This is my 5th time in Cancun. I always stay in different hotels. I have yet to find the hotel that I would want to come back. Each hotel has it's advantages over the others. The highlights of Grand Caribe Real are the great beach and free WIFI. Check in - 4 stars Fast, friendly stuff. But no one went above and beyond for check in to get 5 stars. Room - 3 stars We got a room with a view on a parking lot... great. But overall the room is pretty big. At first, the room seemed to be sparkling... Read more
from
Submitted on 12-08-2016
The people in the hotel is great, the food, the location. Especially I liked the Italian restaurant the food is so good and the service, I remember Cristobal he was the last waiter in our last day and he was awesome.
from Monterrey, Mexico
Submitted on 12-08-2016
We had not been there since 3 yrs ago and returned there for a week this summer. Service remains great, starts looking dated and food is very good for an all-inclusive. Needs improvement on the water temperature on the kids pool (sunset area)..from 12-7 Pm I could not stand getting in it. Also the lobby and the Gaviotas restaurant need some improvement on air flow or HVAC. Last time I had not attended shows and now we went to 4 of them and they were surprisingly very good. I'... Read more
from
Submitted on 13-08-2016
My name is Paola and I stayed at the Grand Caribe for a week 7/31 - 8/5 while I was there I decided to visit the spa and had an hour massage and spa mani and pedi. I would like to thank Reyna not only was my first massage the best I ever had she made me feel very comfortable. My mani and pedi were excellent I loved the experience thank you Reyna.
from
Submitted on 15-08-2016
Abel Herrera is a great asset to this facility. He is friendly and professional. He remembered us from coming last year and always makes us feel at home. His drinks are amazing!!!!! The food and staff are always so nice and happy to serve your every need. Abel stood out to us in our last visit as he is always working hard to serve the guests and always has a smile on his face! We love him!
from Louisville, Kentucky
Submitted on 16-08-2016
I was pretty impressed with the hotel staff at the check in but mainly disappointed with some of the staff. Italian restaurant was ran pretty poorly. Staff was rude and food was awful. At times we just felt like they were pushing the guests toward the buffets more since everything was all inclusive. There was a big difference between regular rooms and upgraded ones. We had the CLUB passes and my sister had regular, so she couldn't use some of the amenities with us. That was pretty disappointing ... Read more
from Rancho Cucamonga
Submitted on 16-08-2016
Did a 6 night stay with my wife. Also my father came along with us. Had seperate rooms and they did accomidate us to be close by and help with what request we needed.Gran Caribe took very good care of us. Always treated with respect and catered to us every day every minute. True class by all the workers. The food the bars all good. Beach was awsome. Entertainment every night was good. Room service excellent. One thing I was dissapointed with was the beer selection. I love beer and thats my main ... Read more
from
Submitted on 16-08-2016
My family and I had a wonderful time at this resort. It was our first trip to Mexico and we thoroughly enjoyed ourselves. From the time we arrived we were treated like royalty from everyone at the resort. Everyone is so friendly and helpful and lots of fun! Ferdinand was great with the activities as were all. He was just our favorite. Also, Ruby and the little older guy around the pool were fabulous! Abel at Gaviolas went above and beyond. Both hotdog vendors were great! Hector at front... Read more
from
Submitted on 17-08-2016
The resort was overall great! The staff is super nice and willing to help with anything. All the entertainers at the pool had great activities: Jonathan, Jorge, Fernando,and Angelo. I played volleyball and soccer. Did the water aerobics and little games they had. Maria's restaurant was delicious. Ate there twice in a row just for the natural strawberry margaritas they offer. At gaivotas restaurant, there was one night where you pick all your raw meets and condiments down a buffet and then the ch... Read more
from Washington DC, District of Columbia
Submitted on 04-09-2016
Despite the overwhelming amount of negative reviews, we stayed at The Gran Caribe from August 18-22, 2016. We selected this hotel because it was a more reasonably-priced beachfront resort, and quickly learned you get what you pay for. On the first night, we had to relocated from all four of our rooms due to flooding water from the air conditioner and extensive black mold. When we passed our original rooms the next day, we found the hotel staff painting over the mold with paint instead of condu... Read more
from Dublin, Ireland
Submitted on 04-09-2016
Stayed here for 3 nights and that was enough for me. If you enjoy paying for everything up front and not having to worry when you're out here then it is for you but the lack of flexibility wasn't for me. It is 5 stars but it lacks an element of luxury and relaxation. Reception was painfully slow but the staff are polite and helpful. The rooms are spacious and equipped with everything including a mini bar. The bathrooms are also very big. If you get a room with an ocean view the views are incre... Read more
from
Submitted on 04-09-2016
Overall our visit was nice and relaxing! The food was amazing when we were finally able to eat at Maria's restaurant, our waiter Miguel was attentive and such a pleasure! The only unfortunate thing about Gran Caribe, its like pulling teeth to det into a evening restaurant. Our first 3 evenings we were turned away time after time. There were always a list and there was never someone standing there waiting, it was quite frustrating to see 5+ tables unoccupied but yet there wasn't any space fo... Read more
from
Submitted on 08-09-2016
I really enjoyed this all Inclusive resort, it was fantastic, the service, the people were great from the receptionist to the house keeper. they really know how to keep you entertained. we had a great view of the ocean from our room which was fully stocked with all inclusive alcohol !!!! I am planning to go back next year again
from
Submitted on 08-09-2016
I loved being at this resort! The staff was friendly and very accommodating at all times. We had a few excursions where we left the resort by 6 am and the staff would make us a special fruit plate to go, before the breakfast services started. My only complaint was the smell of the disinfectant, it was a little overpowering but tolerable.
from Los Angeles/Chico
Submitted on 09-09-2016
This all inclusive was so much fun. The activities were great, we played a lot of beach volleyball and relaxed in the pool. What more could you want. Food was good, and the staff was great. There is also a very nice spa with a jacuzzi, sauna, and steam room.
from El Paso, Texas
Submitted on 09-09-2016
My husband and I usually stay stay next door at the The Royal (now Hyatt Zilara) and it's always been perfection. We decided to bring our kids this time to had to go with a family friendly resort (Hyatt Zilara is adults only). I chose The Gran Caribe because they used to be run by the same people. I came in knowing it wouldn't be the same and was ok with that. We got here early this afternoon and so far so good but... The air conditioning in our room is not working at all. It's on. I can hear i... Read more
from
Submitted on 10-09-2016
I had the most amazing experience at this Resort that I literally cried leaving. Of course the rooms had the smell of a bit of humidity but what the heck do you expect when you are oceanfront!!! I loved the service from, security to concierge,to the bars to the restaurants to concierge. I felt and was treated like a Queen. If you want great shows, beautiful ocean views, fabulous activities, and the best service of your life you BETTER BOOK WITH GRAN CARIBE! The best bartender in the entire Reso... Read more
from
Submitted on 10-09-2016
This is a great Resort, with so much activities for grown ups, kids, couple s and singles ones. I wish I was single too hahaha I am kidding haha Well very nice place, always trying to help you and I said this because we booked by Expedia and CheapTickest so please! Pay attention to what you are buying, read every little thing, so then you don't surprises in the way. We got those surprises when we arrived and we were very upset, but the staff from this resort were really nice and trying to help U... Read more
from Atlanta, Georgia
Submitted on 11-09-2016
The rooms were very nice and clean. Service was great, especially from Felipe and the other's that worked in the concierge room on the 6th floor. The food in the Italian rest. was very good, but service is slow. The Mexican rest. was good, if you want something not listed on the menu they will special order. The pool is nice, but not much shade. The beach is gorgeous! Each night different vendors come in and set up displays for items the either make or sell. Some of it is art work, some is jew... Read more
from
Submitted on 13-09-2016
This Hotel was referred to me by my cousin who've been there too with her family. I really liked the hotel. This was our first time in Cancun, and I hope it was not the last. The All-inclusive service was excellent to us. We had meals in almost every restaurant in it, and the food was really good. The green juice is a must for the breakfast and you can ask the cook for omelet also, the best is that you can pick the toppings and just give them and they wrap it in the omelet. Drinks are served a... Read more
from
Submitted on 14-09-2016
Since the moment we arrived we felt at home. Overall food is really good; there's always something to eat everywhere. I loved how they changed you no longer need to reserve for their signature restaurants. Special thanks to Roman & Agustin from events for making our baby's christening extra special; outstanding service. Also I would like to mention Beto from Maria's for taking care of us and making our dinner and incredible experience. Last but not least, thanks to Lidia and Liliana from the spa... Read more
from Montreal, Canada
Submitted on 14-09-2016
-Checking in Up on arrival, we were told that they don't have any king size beds even though we reserved 3 months prior. We refused paying extra for an upgrade and requested the manager. We were given a junior suite with the king bed free of charge. -The room The room was standard with a little dark textile couch. It was clean but had a horrible humidity smell mixed with a cleaning product that smelled worse. The king bed was sinking because the mattress was too soft which made it somewhat unc... Read more
from Los Angeles, CA
Submitted on 14-09-2016
Private beach, friendly, knowledgeable staff! We were welcomed with a glass of bubbly, and were upgraded to their VIP floor! It was Awesome! The pool party host was great at what he did and he sure knew how to get the crowd going. I'd love to go back sometime soon!
from
Submitted on 14-09-2016
This is my first time to Mexico, but I'm told by my friends that the Gran Caribe was better than most places they've been to. The room was a cool place to rest if it gets too hot for you outside. The food was diverse and plentiful, with 7 places to choose from. The bars were always ready to make you a drink. The servers and cleaning staff were friendly and helpful. The beach was beautiful and clean. One of the best parts of the hotel was the entertainments staff. They were there from morning u... Read more
from
Submitted on 17-09-2016
The pool staff and really good fun with them the music is so good!! Oscar, sabina, sara, fernando, yona, angelo. There were pool games are really cool and really good bar... Excellent hotel and highly recommended
from
Submitted on 18-09-2016
I loved it I loved it I loved it I loved it I loved it I loved it My first time in Mexico and i was skeptical. But i have to say from start to end it was truly Paradise. Food amazing and so much to choose from. Drinks fantastic . Even had a 24 hour snack bar for drinks food coffee etc.....The staff are with out a doubt the friendliest people breathing on the planet. The beach the hotel the water the food the activities the people everything was absolutely 10 out of 10. To be honest there ... Read more
from
Submitted on 18-09-2016
Spent five days, While was food and drink/liquor selections were very nice, the best part was the people staffing the place. Two of them told how current owners of three years care for their people, and it appears to echo through to the guests. Cesar and Sabina on the pool deck, "Big Mac" Maclavio on the beach, and HUGE thanks to Beto in Maria's (two great meals and our host for Viva Mexico party Sept 15). My Spanish is so poor, I look dumb trying. All the staff were so understanding even i... Read more
from
Submitted on 18-09-2016
First off, I've never been to Cancun nor a all inclusive hotel. As I was reading reviews I was a little overwhelmed on what hotel to pick. I'm glad I choose Gran Caribe. From the moment we walked in I felt very welcomed. We did arrive way early about three hours before check in and were offered a room right away, I turned down the offer since I wanted a room on a higher floor with a better view of the beach/pool. They still gave us the wrist bands to enjoy everything the hotel had to offer. The... Read more
from London, United Kingdom
Submitted on 19-09-2016
Spent 9nights here and everything was great. Food/drinks/beach/pool excellent. The staff were amazing. The only down side I would say is the 24hr snack bar was useless when coming back from a night out. Also booking tours are of the hotel were so much cheaper then the hotel.
from
Submitted on 19-09-2016
I was there to celebrate my daughter 17th birthday with family and friends. We were a total of 11 people and we all had a blast. To begin, the hotel was very clean and the staff was outstanding, they act like they really enjoy their job. I am normally biased to the resorts in Dominican Republic, but these experie ence was better than any one in dr. Never been in a place where people were so happy to do their job. It was my first time in Cancun and I would definitely come back again. Our bes... Read more
from Phoenix, Arizona
Submitted on 20-09-2016
We visited the Gran Caribe for the second time, we had other plans actually but due to a last minute issue we had to change our vacation and decided to go back to the Gran Caribe, Let me say that our first visit was phenomenal, and this time they exceeded our expectations again from day 1. What I think I should mention here is the following: * The hotel is almost immaculate (our room had a broken secondary door lock, broken coffee maker, and a bad phone) we just needed a coffee maker and it w... Read more
from Yellow Springs, Ohio
Submitted on 20-09-2016
We are so glad we stayed at Gran Caribe for our honeymoon!!! We absolutely LOVED the food! There was such a great selection for every meal. Our favorite was made to order veggie omelettes for breakfast! Our favorite server was Joel deJesus Rojaro. He always greeted us with a big smile, was so kind, and took great care of us. The drinks were also awesome! Mojitos at the beach bar were our favorite-- and Zamora was our absolute favorite bartender!! We always tried to go down to the bar on the bea... Read more
from Toronto, Canada
Submitted on 20-09-2016
We unknowingly stayed here during spring break, so there were a lot of college kids running around. The on-site restaurants were decent - nothing to write home about. The bartenders did a decent job when you asked them to put a double into the drinks. We came as a group for a friend's birthday and it was a good overall experience - I probably wouldn't stay here with just my girlfriend though as I think there are better options elsewhere.
from San Diego, California
Submitted on 22-09-2016
My wife is in love with Gran Caribe, is our 2nd time and we always enjoy!! Thanks for being so nice and for having the best chefs around. Most outstanding staff members are: Lili In reception Francisco luggage and valet service Angel clean services
from Sydney, Australia
Submitted on 22-09-2016
I wish i could rate this resort 10 stars, i absolutely loved this resort, i can't wait to return. The food is amazing, the drinks are amazing, the rooms are gorgeous and the staff are the loveliest people i have ever met in my life (Albertico, Santino and many others!) I can't recommend this resort enough! Will never stay anywhere else in Cancun. Albertico, Santino and many others!
from
Submitted on 25-09-2016
We had a great time, food was awesome, drinks were awesome. They cater to both families and singles..We will definitely return. Ivan was awesome at the Gym! We enjoyed his Spin class and his customer service was excellent!
from Allentown, Pennsylvania
Submitted on 25-09-2016
The Entertainment Staff (Especially Sabina and Oscar) were so nice, friendly, to everyone. They took the time to walk around and talk with the guests every day. The Pool Bartender was not very nice, and not accomodating at all to the people that were standing there waiting for drinks. Did not acknowledge them, talk to them. He was concetated on the pool servers first.
from Astoria, New York
Submitted on 25-09-2016
When I got to the hotel, the person checking me in named "Fernando" took and booked me in a room with a Laguna view. I was very angry at this point. I was going to check out on Monday and go somewhere else. Lucky for me! I went to the front desk on Sunday. I advise the gentleman at the front desk that I did not come to Cancun to look at a Laguna. He advised me that I could have upgraded at check in, I advised him "I was never told!" He told me wait a second and he went back to the front desk ma... Read more
from Albuquerque, New Mexico
Submitted on 28-09-2016
Gran Caribe Resort provides a relaxed atmosphere that welcomes their guests with excellent food served by friendly wait staff who are happy to assist with special dietary requirements. Entertainers provide varied shows and activities demonstrating amazing talent! Wonderful sandy shoreline and views from your suite. Best vacation ever!
from
Submitted on 28-09-2016
I'm always so happy staying here, all staff members are very nice. Manager hotel Jose always makes everything right the first time, Jose is very professional and caring to your needs. The food is so good, very nice beach front, great room service. overall i love this please, and its very peaceful very good to bring your family.
from
Submitted on 28-09-2016
Great services since the moment you ck in to ck out.we ck in earlier on 09/17 with out problems. Always great customer service and ready and willing to help. The employees really to know how to provide excellent services. Thanks for everything 5 starts....
from County Tyrone, United Kingdom
Submitted on 28-09-2016
This is our second stay in Gran Caribe (first stay was September 2014) and I have to say that the staff well and truly make the stay AMAZING! We stayed in one of the suites on the 6th floor where the VIP lobby is situated and all the staff are extremely helpful and attentive. My partner also attended the gym almost every morning throughout our stay and has said Ivan was extremely friendly and helpful. We also indulged in a massage by Sayma and Maricela who were amazing and made sure we were co... Read more
from Pottstown, Pennsylvania
Submitted on 29-09-2016
My husband myself and our two small daughters had an amazing time. The resort was clean the food was amazing and all the staff was beyond extraordinary. We loved the fact this resort had two pools, activities for our girls and a beautiful ocean. Out of all the places we've been this was by far one of the best! we will be planning another trip to gran caribe next year!!! Maria at the spa gave an amazing massage, I felt so relaxed and really enjoyed the spa atmosphere and all it had to offer. Can'... Read more
from
Submitted on 10-10-2016
This is our second time to this resort and both times have been awesome! We traveled with 3 other couples and was suppose to travel to Ocho Rios Jamaica but because of Hurricane Matthew we postponed our trip there and booked here. We love the employees at the Caribe! So gracious and kind. They spoiled us at every meal! Our room was clean and can't complain about the view. The majority of the rooms have a ocean view. Some of us had a massage at the spa. It was heavenly! Ask for Marisela and Lilia... Read more
from
Submitted on 10-10-2016
What a great stay we had! We had 3 separate families in our group 2 with kids and then a couple. Such a great set up for the kids, (ours were aged 4-8) with the pool, pirate ship and the water slides in the same section. Kids Club was a hit with our group with the activities but also the video gaming in the a/c for the older ones after a morning in the sun. Food as is to be expected in these kind of resorts but had a few meals that exceed these expectations. Beautiful beach front too. Famil... Read more
from Astoria, New York
Submitted on 10-10-2016
I really enjoyed the attentiveness of the entire staff and their willingness to go above and beyond to ensure you have an amazing vacation. I especially enjoyed the staff who worked at the beach and who were always coming by our cabana to check in on us. Great hotel and would definitely book here again!
from
Submitted on 11-10-2016
You can tell the Gran Caribe Real Resort is top notch even before you ever walk into its beautifully luxurious lobby. This hotel has a great staff and amenities, from its fine restaurants, it's spa, beautiful ocean view rooms and poolside swim up bar. Aside from that, Gran Caribe Real sits on a very nice and spacious beach front with fantastic views. As if all this wasn't great already, by checking into any of the Gran Caribe properties in Cancun, you get to visit and spend the day at any of the... Read more
from Anchorage, Alaska
Submitted on 11-10-2016
Recently stayed at the Gran Caribe Resort all inclusive. Had a great experience. The entire staff was wonderful, great service and personable. Hotel was clean and atmosphere was family friendly. Access to the pools and beach was great.. Overall food/restraunts were good. I have not been to Cancun before or stayed at a all inclusive resort so have nothing to compare to however would recommend Grand Caribe.
from
Submitted on 11-10-2016
We came here for a family vacation.We really enjoyed our visit. I want to give a special thanks to our waiter Miguel at Albatros restaurant. He went over and above to make sure that our meals were perfect, great service, great attitude and we will definitely come back.
from Patchogue, New York
Submitted on 11-10-2016
My boyfriend and I stayed here for 4 nights and we had such a great time! Service was Amazing! Being that this resort isn't terribly large, the workers there were very attentive. One con that turned into a pro: There was one day they offerred a wine tasting. Being that it was an off season, it looked as though they weren't going to set it up until we asked. We did have to wait, but one of the guest service reps, Joseph, saw us waiting, asked us about our stay, and gave us a free bottle of champ... Read more
from Tecumseh, Canada
Submitted on 13-10-2016
I've have stayed here twice with my husband. First time was slightly better than the last. The price is what encouraged us to stay here both times. The second time we stayed here we wanted an ocean front room, and none were available in our category. So we paid to upgrade to the Club Real level on the sixth floor. The room was amazing but the reserved private cabana on the beach was a joke. Every time we went down there, other people were in our spot and the security never checked or asked the... Read more
from
Submitted on 14-10-2016
Me and my boyfriend were here for two weeks and were blown away with the service we received. The beach the pool everything was amazing got treated like royalty. We upgraded our room to the 6th floor with the ocean view this room was heaven best thing we ever done was upgrade. The person I miss the most from this holiday is Maclovlo he was our waiter on the beach he always cheered us up with his smile and his jokes we never went without a cold drink and he brightened up our day. I do think that ... Read more
from Toronto
Submitted on 14-10-2016
Gran Caribe Real is admittedly one of the older resorts in Cancun but it is centrally located along the Hotel Zone close to shopping as well as the nightclub district. Rooms are exceptionally clean, comfortable beds, 60-inch TV's, hammocks on the balconies, excellent beach facilities and most importantly, decent food (although the Mexican style of cooking and my stomach might disagree on a few items) Generally speaking it's a resort I'd recommend to others and if I were inclined to visit Cancun ... Read more
from Virginia
Submitted on 17-10-2016
The Great: -The beach is awesome. It's hotel row for a reason. Pictures of the beach on their website are 100% accurate. -Upgraded when we got there to the "Gran Master One Bedroom Ocean View Suite". The room was on the 6th floor which also included access to a lounge with all kinds of snacks, drinks, and premium liquor. Room came pre stocked with 4 350ml liquor bottles. Great view, great room, and worth the upgrade price. You also have your own assigned cabana. The Good: -Service was good. ... Read more
from Chino, California
Submitted on 17-10-2016
This resort was awesome its obviously not luxurious but its not nasty filthy its decent now if your looking for something on the upscale side this is not the resort for you.. the restaurants are ok, the snack bar is pretty gross (junior suite) didn't felt the need for ocean view, lagoon view was good enough. the staff was all so helpful and caring!! seems more of a familes resort although I went with my husband we didn't mind the little ones as much lol. they do need a DJ and more shows or ju... Read more
from Topeka, Kansas
Submitted on 17-10-2016
So my husband and I try to go on an all inclusive resort either in Mexico or somewhere in the Caribbean at least once a year...this year we decided to take our kids 8, 5, and 3 yrs old. We booked the family room with the bunk beds and trundle and it worked out great. The girls had an amazing time and loved the kids club. My husband and I are used to the upscale couples only resorts and this resort definitely had the upscale feel with amazing service.
from Las Vegas, Nevada
Submitted on 18-10-2016
After I got two non-suitable Rooms (I wanted a King Size Bed and not 2 Double beds, as I was staying by myself) they finally "found" a room, which was located right by the pool and were you would hear everybody walk to their rooms all night. Room 2102! After already changing the room twice I didn't bother to change again since I was only staying 2 nights. The Food was average compared to several other Hotels I stayed in over the last weeks in Cancun. The variety and quality was OK. Three other ... Read more
from Manchester, United Kingdom
Submitted on 18-10-2016
This hotel is amazing, can't find a single fault with this hotel. It was so bad that three days into our stay i was complaining because there was NOTHING for me to complain about. We enjoyed our stay and we will be going back DEFINITELY......
from Stillwater, Oklahoma, United States
Submitted on 19-10-2016
This hotel and its entire staff were exceptional. Hezus, Big Mac Moses, Felipe(in VIP room) were just a few of the WONDERFUL staff that took care of us. We stayed 4 nights and wish it could have been more. We ate at all 3 restaurants and would say Maria's (Mexican) was probably my favorite. We preferred the buffet that was down stairs but both were good. Our waiter at Maria's quickly got a birthday cake together to celebrate my daughters 18th bday. We did upgrade to a ocean front room 273... Read more
from
Submitted on 19-10-2016
We are on day 4 of 6; and other than the A/C not as good as I want, this place is GREAT! Our room is awesome and clean. Resort is all around terrific. Gran Caribe's biggest asset, besides the fabulous beach, is their staff. A special shout out to Maclovio! He is awesome! beach bar staff. They treated us to a few specialty touches for our anniversary and we thank them for their thoughts. We will finish our review when we get back home. You simply can't beat what they give you for the price. ... Read more
from Ottawa, Canada
Submitted on 20-10-2016
Just returned yesterday after 7 day all inclusive vacation in a junior suite with bunk beds. We enjoyed our trip and highly recommend it. Here are the pros of the hotel. The grounds are well kept. The staff is very friendly and respectful. The food was good and lots of variety. The hotel is pretty and a nice smaller size resort. The beach is beautiful with white sand. The pools were refreshing. Kids loved the slides. Entertainment show at 8pm in lobby. Kids Camp help shows at 7pm....clowns and... Read more
from
Submitted on 21-10-2016
Very, very clean. Lovely Staff. The greatest food! Marias Mexican Restaurant is the best of the best with our favorite waiter Hipolito. Sabina, from the entertainment staff, was wonderful. She taught us to dance the merengue. Great Vacation!
from
Submitted on 21-10-2016
I am still here and wish I could leave. The service for solo travellers is awful. These people only cater for families and club members. There are better resorts in Cancun and I would not stay again. Very poor service for example I went to have breakfast and was left standing talking to myself while the hostess helped a family into the dining hall. These people do not help the solo traveller.
from
Submitted on 22-10-2016
I went down for 4 days. It was way to short a stay. It took 2 days to unwind, but I had a great time hanging out at the hotel. The food is good... but the hot dogs and taco stand at night out by the pool is the bomb... Delicious! The pool entertainers are very good. My girl Sabina is the best... I Love You Girl! And her friend... Well, I could have married her... both of them are dolls. Also, my maid was great and pretty to boot. She took my toiletries and put a towel down and arrange... Read more
from Cancun, Mexico
Submitted on 22-10-2016
My wife and I enjoyed VIP treatment at Gran Caribe with an ocean view junior suite, unusually outstanding food and beverage for an all-inclusive resort led by Sommelier Abraham and excellent massages at the Spa with Marisela, Reyna and Maria.
from
Submitted on 22-10-2016
Well, I and my family went to Cancun for the first time, we went in May around the 23rd stayed seven days. The hotel it's nice not a 5 star resort definitely, people are nice and friendly always at your service. The restaurants are ok , except the one around the adults pool due to there is birds poop in most of the chairs which I find it gross. Alcohol or beer wise no very good because they only serve one type of local beer and one type of local alcohol. and they have imported alcohol only if ... Read more
from
Submitted on 23-10-2016
Loved this resort. First time my husband and have gone on a vacation, for our 25th anniversary. We were there Oct 1 - Oct 8, 2016. On check in they greet you with champange! Every employee says Ola as they walk by you, you just look a little confused about where to go and someone is there to help. We took one excursion to Tulum, was lovely but extrenely hot, not much shade. Guides namecwas Ventura...awesome guide. Did a couples massage with Lidia and Anel...my husband loved it...I am not one tha... Read more
from
Submitted on 23-10-2016
Entertainment every day around pool and each evening music and dancers at lobby lounge.Cecilia the bar waitress and Joel the waiter were the best of the best.FIVE RESTAURANTS ALL WITH DIFFERENT menus.The room was large and comfortable& well maintained.A smallpox for kids ,large one for adults .Gerardo in club rm.5 stars!The beach was always clean,with life guards,beach bar with grill to order.
from Madera
Submitted on 27-10-2016
The resort is beautiful, rooms are very nice and clean. Housekeeping was great even came to turn down the beds at night and refresh the towels. Check in was quite a wait, finally were checked in by an employee that said she did Check outs only, but would help us. We were asked if there was a special occ. for our stay, we said for my Bday, they said they were going to make it extra special. Well the only person that acknowledge my birthday was our waiter, Humberto that night at dinner becau... Read more
from
Submitted on 27-10-2016
Awesome vacation!!!! The staff was extremely nice...Loved all restaurants with Maria being my favorite....I would really like to thank Gabriela...I contacted her because I wanted to change my room from a oceanview to oceanfront and also surprise my boyfriend with something for his 50th bday celebration...Gabriela went above and beyond with helping me....everything exceeded my expectations, and I can say I think I had the best room in the house:-)...the view was so beautiful!!!!! Thanks Gran ... Read more
from
Submitted on 28-10-2016
Fun activities for the children. Beautiful beach. The buffet breakfast is good the others are fair. The order off the menu dinners are much better. At Marie Marie's our waiter was Roman and he was excellent. The best server of our vacation. He remembered us. He remembered our preferences. We were a large group of 13 and he even remembered that we did not drink alcohol. We stayed 8 days. The children loved the Pirate Ship and the waters slides. The hotel could use some capital improvemen... Read more
from Toronto
Submitted on 28-10-2016
My husband and I got married at this resort 5 years ago in 2011. We decided to return for a short visit for our 5 year anniversary. We have stayed with Playa Resorts 4 times to date. CHECK IN: A bit slow. It was not noted on our file that we were return guests so we had to remind them, and a phone call had to be made to verify our previous visits. JC from Member Services sat down with us and gave us a quick run down of the resort map, activities, dining options, etc. This only took about ... Read more
from Pueblo, Colorado
Submitted on 29-10-2016
Enjoyed this resort so much in April that we returned in October. Service is great. Had a massage by Anel that was out if this world! Had the beachfront room that was gorgeous but upgraded after a few days to the presidential. LOVED room service and man are they fast!!!! Great resort for couples/family or just a quick getaway. Plan to go back again next year!!
from Duncan, Canada
Submitted on 29-10-2016
Service polite,efficient & always patient sometimes under circumstances that would tax mine.Hardworking,spoke English very well.Food was good & many choices ,did'nt get around to try everything that was appealing.Not used to all inclusive but was a excellent experience for a destination.Some good day trips that offered a view of Mexico that a resort can't possibly duplicate .Excellent wine tasting at Maria's that was superior to others we have attended.Tks Gable Gonzales.Hope I got that right.Ve... Read more
from Jonesboro, Arkansas
Submitted on 31-10-2016
This is the 3rd time staying at Gran Caribe and will NEVER stay anywhere else. From Check in to leaving...it was, as always, the most AWESOME experience and most fun!!! The waiters at Gaviato's took such extremely excellent care of us and remembered us every time we went in!!! We never even had to order our food, drinks , etc...they practically had it waiting on us when they saw us walk in. I apologize I can't remember their names but they, along with the chef who made something very speci... Read more
from Washington DC, District of Columbia
Submitted on 01-11-2016
Con's Customer service could have been better. We were told about the steak night in the lobby. We did not realize we had to put our name on a list to get a table, there was no direction just people eating. This was fine but it was an open area, we took a seat and was ignored until we went to ask a manager what the proper procedure was. I asked if we would receive a steak he replied "no" I was baffled so I asked again. He again replied "no" I asked why not, do we have to do something else? He th... Read more
from Spokane, Washington
Submitted on 01-11-2016
It was our best vacation ever as our 4 year old couldn't miss a single activity at the kids club! the ladies who work there ( Ana, Margarita, Juana and others) were just amazing with kids, making everything fun, organized and entertaining. so my husband and I could enjoy our time at the spa and the beach. we also had a great family time there. feeling rested and ready for the long winter in the Washington state.
from Littleton, Colorado
Submitted on 01-11-2016
My daughter had a short fall break so we decided to go to Cancun. We bought a package through Vacation Express. My daughter read the reviews of the hotel they were putting us in and they weren't good so we "upgraded" to the Gran Caribe. I ended up paying $500/night for a beachfront walk out jr. suite. The location of the suite on the beach was great. As for everything else, I was very disappointed. This hotel is 3 star at best. It's aging and has not been upgraded. We thought the fan was ... Read more
from Denver, Colorado
Submitted on 04-11-2016
Even though i respect everones opinion this time this hotel has no room in your vacation. First the lobby is open to the out side and checking in took over an hour even though only 2 people in front of me super hot lobby no AC. The only bar is in this lobby which you will not be comfortable and again no AC. The hotel is completely dated the food less than ok. Service just takes forever to tace care of your needs. The pool was also way way too small and because its over crowded the water is sup... Read more
from Cleveland, Ohio
Submitted on 04-11-2016
Ok, let me start with the good. THE CUSTOMER SERVICE WAS AMAZING!!! If we needed ANYTHING, they delivered!!! They sent me Champagne for my birthday. Greeted my bf and myself with wine during check in. The lobby has on site help for excursion. Everything was all you can eat, delicious and plentiful. Only thing not included was the full bottle of wine and Lobsters. There was onsite money exchange. The spa was incredible and the beach was clean. Now for the bad...EVERY ROOM DOES NOT HAVE A LIQUOR W... Read more
from New York City, New York
Submitted on 04-11-2016
The room location was great, we had the lagoon view and the a/c was on the room. the staffs were excellent everywhere especially at the Spa. My hubby and I went for my birthday. We had a tremendous time. It was best birthday ever. Every restaurant we went to they made my date even more special. We paid for a couple Mexican massage and the staff (Aurora and Norma) were excellent. They surprised me with birthday celebration and cake. Exellent staff. Athough we arrived very early 1030am 5hours befo... Read more
from Ireland
Submitted on 05-11-2016
We took my wife's younger brother and sister on holidays we are from Ireland must say had the best holiday ever everyone was very helpful, Big Mac was a big personality there's lulie on the BBQ on the beach was always happy and very good with every one always smiling! The lady who dose all the games on the beach etc was very good and friendly sorry I've forgotten her name! And the lady in the shop there renarta if spelled properly was very helpful! We even got her a box of chocolates! And Someon... Read more
from Archbald, Pennsylvania, United States
Submitted on 05-11-2016
Stayed at this resort 10-29-16 to 11-4-16 was absolutely great. There is so many I want to thank for making my stay fantastic. Ceciela in Lobby Bar took such great care of us, she is so sweet and pleasant....Sabina with entertainment....Margarita at front desk... Gabriela- Concierge......... Luis- at the Mongolian Grill.....Fily- at Il Pescatore restaurant was so pleasant and even made us Mayan coffee. Capitan- Carolina and hostess Claudia Bello. If I ordered room service, even if it was only... Read more
from
Submitted on 09-11-2016
there is almost nothing I could fault this hotel for. Naturally my experience is based on the holiday profile I have looked for. I've travelled with my 3.5 year old daughter and a friend and we booked two ocean view junior suites which was totally worth it. My view: hotel is suitable for relaxing holiday with spa, for family holiday with great kids area and kids club, good for couples. Rooms are spacious and sound proof. Good sized balcony. Watch out for smaller kids: there are a few steps in j... Read more
from Gambrills, Maryland
Submitted on 10-11-2016
I stayed with a group of friends (girls trip) at the Gran Caribe Resort from Saturday, October 29th to Friday, November 4th. I wish I could have stayed longer. We loved this resort! It was a great week to be there with the Halloween and Day of the Dead festivities. Interesting and Fun! The hotel was very clean and nice and ALL of the staff was super friendly and helpful. There was a large variety of food to chose from and everything was great! I would like to give a special shout out to our favo... Read more
from
Submitted on 10-11-2016
We stayed in the beachfront walkout room (reason we picked this resort) and loved the location. It is worth the extra money to upgrade to the first floor room and having the beach steps away... and with a little one it saves so much time. The food was OK and nothing special, we went to the Italian restaurant once and it was average. The hotel grounds are clean and the staff is constantly visible and cleaning the grounds. The lobby is big, spacious and always something happening during the ev... Read more
from Mississauga, Canada
Submitted on 10-11-2016
Grande Caribe was about what I expected and maybe a little better in some area's. We went on Oct. 26th/2016 till Nov 2nd. The room was pretty nice but no tub which we miss. It smelled of mildew a lot and when we got home my wife's purse and our clean cloths smelt like mildew . Every balcony has a hammock on them which our very comfortable. Our room faced the Ocean and the pool which was nice. It's not as the resorts we usually stay at but we kind of liked that for a change. The food was pretty g... Read more
from
Submitted on 10-11-2016
Girls week 2016! From check in to check out we had an amazing time! We wish we would had spent a little more time at the resort because we had so much fun! From the moment we checked in we had wonderful service and they never disappointed us. Marcelo Sanchez is an amazing server from day one! We were sad when he had his days off during our stay. He went above and beyond to make us feel welcome. Give that man a raise! Chef Isaias Gonzalez made us a special meal and is a fabulous chef! En... Read more
from Chicago, Il.
Submitted on 13-11-2016
Traveled with a group of friends from work as our co-worker's Daughter was getting married here. I like to do a lot of research prior to travelling, and I had tempered my expectations prior to this trip. I have to say that I was pleasantly surprised at how nice Gran Caribe is. First off, the service is terrific! Aida, Mari Jose, Don Felipe and Big Mac are just a few of the fabulous employees we met during our stay. Another Gentlemen who bent over backwards to make our trip great was Angel Bell... Read more
from pittsburgh,pa
Submitted on 13-11-2016
My room stay for the week was fabulous room was always clean staff very kind. Every morning me and my family had breakfast and Jesus Hurtack made sure we were treated with the best service always was kind made sure we were taking care of he is very dedicated to his job and is always making sure people are taken care of. As for the Bar staff they were awesome very friendly made sure you always had a drink and always gave you what you ask for Jesus , Fernando Zamora they took really good care of m... Read more
from
Submitted on 13-11-2016
This place is amazing! Staff is great, workers are great! This was an amazing vacation, Angel Morales was a great trip advisor and I couldn't have asked for anything better. The best trip I have been on hands down.
from Zagreb, Croatia
Submitted on 13-11-2016
We stayed at the Gran Caribe resort in a Gran Junior Suite from November 9,2016-November 13,2016. Check-in process was quick, and since we arrived early we were not sure what time we could get into our room, but one was available immediately. If you stay in a "Gran" suite, you have your own VIP club where you can check in and have access on your floor to food, drinks, couches and pool tables. One thing I can say is that the resort is VERY clean. Never saw any sort of mess.We noticed staff cleani... Read more
from
Submitted on 13-11-2016
Beach is beautiful. I had a massage on the beavh that literally knocked me out. It was perfect! Marisela at the spa was so professional and the best masuese ever! Chef Miguel was a good chef always making sure all the food service was great and Juan at the gaviottas restaurant was so nice he went out of his way to help us. This was the best restaurant at the hotel. We will definitely be back!
from the Netherlands
Submitted on 17-11-2016
This was our 15th stay in Mexico. We stayed in the Gran Caribe Resort from October 17 until November 9, 2015. As we weren‚??t able to find much information about this hotel before booking below find our detailed review. For reference we have stayed before in Iberostar Grand Paraiso, Iberostar Cancun, Iberostar Maya, Iberostar Lindo, Iberostar del Mar, Dreams Sands Cancun, The Pyramid (Grand Oasis), Excellence Riviera Cancun, Valentin Imperial Maya and El Dorado Royale. Therefore we have a good... Read more
from Ottawa, Illinois
Submitted on 17-11-2016
We had a great time at this resort from start to finish. The bell boys greeted us with open arms and excellent service. They could not have done more to make us feel welcome, thanks to Cesar Sastre and Angel Bello. Very attentive service at the bar and pool. A big thank you to Maclovio Tun and MaryJo. Great breakfast at Gaviotas. We felt very special by all the attention at both Gaviotas and El Peskatori. A big thank you to Jesus Hurtado, Lilliana Fuentes, Fermin,Abel,Manuel,MaxMoises,Vincent, A... Read more
from Melbourne Beach, Florida
Submitted on 17-11-2016
Had a great time and experience. Food was excellent with loads of variety. Service was excellent and room was perfect.Junior suite overlooking pool with view of ocean just perfect!!. Staff were polite, friendly and always helpful which made our holiday so enjoyable. Spa at resort was great, had a massage on last day which just capped the whole experience. Would definitely return for another stay!
from Olney, Maryland
Submitted on 17-11-2016
We were guests of friends with a timeshare. The staff were phenomenal - warm, welcoming, friendly, efficient. And the guest rooms are lovely. But the experience was lacking. The food was mediocre at best (with the notable exception of breakfast omelette stations which were great!). We ended up eating at the same restaurant (nice space overlooking the ocean) 4 of our 5 nights because the menus at the other restaurants were so poor. And in those four nights, we had the identical menu twice (... Read more
from Melbourne, Australia
Submitted on 17-11-2016
Stayed 1/11/16-13/11/16. This is the cleanest hotel we have ever been to staff work non stop to keep this place immaculate. Had a superb Ocean View Junior suite overlooking the ocean and swimming pool. The staff at this hotel are exceptional nothing is to much trouble. The evening entertainment was excellent. The food was great, lots of different choices and several places to eat. The day time activities put on by the entertainment staff were fun Sabina, Sara & Oscar certainly put a lot of ... Read more
from
Submitted on 21-11-2016
Treated as a king. This was my first trip to cancun; I was a little anxious for reasons of safety, food and zica virus. I tell you those were just figment of my imagination. We are vegetarian further traveling with kids so usually there is very limited food that we can eat. But this was five star experience, I was personally greeted with chef Herber Gonzalez and he ensured, We can have anything we are in mood for; my palate was open to any cuisine. Food and drinks was unbelievably delicious. Thi... Read more
from Lowell, Massachusetts
Submitted on 21-11-2016
Short Story: Friendly staff, large selection of food and restaurants, fun activities throughout the day and week, clean and comfortable bed. We expected rooms with a pool and beach but what we got was a stay and experience that we will always remember when talking about our family vacation in Cancun. The staff makes the place special. Long Story: My family and I live in different parts of the US and we wanted to meet for a week somewhere equidistant to everyone; Cancun fit the bill. We re... Read more
from Texas
Submitted on 21-11-2016
Was told upon check in I was the Queen.. Whatever I needed or wanted just ask! My room was a Jr Suite with King bed and sofa. It was well cleaned, a stocked refrigerator, a balcony with a view of the ocean and the lagoon. Lots of activities everyday for children and adults, learn to Salsa or Merengue. Beach & Pool Volleyball tournaments or Ping Pong All staff were very friendly and helpful with kudos to "Angel Bello, Capitan Botones" so helpful in getting my ride together for the airport. SO man... Read more
from Los Alamitos, California
Submitted on 22-11-2016
When we arrived, the bell staff took our bags and were very friendly. The resort was very clean. Check in was very easy. We had a junior suite and it was awesome. We had a view of the lagoon. We went from November 13 to November 20. It was off season, but there was still a lot of people in the resort. Beds were good to sleep in. The room was always clean. The food in all the restaurants were delicious. The whole staff was friendly and worked so hard to make our stay enjoyable. There w... Read more
from New York City, New York
Submitted on 22-11-2016
This is my first time to Cancun, great vacation for my birthday, we really enjoyed. Pool areas are very clean, beach area is good. Staff is very friendly and accommodate. Check-out/Check-in process very quick and good. This was great for a 1st time resort but on a info brochure it stated that the lobby bar is open till 1am. Not the case, last call was at 11:30pm an the bar was closed at Midnight every night. There is also nothing to do after midnight on the resort for some singles or an adult ... Read more
from
Submitted on 27-11-2016
I went to a wedding, people in the lobby very rude almost kicking us out. Then the event started 3:30 pm, after being 2.5 hours the barman refused to give us a glass of water!!!, their rules were not to give us water or any drink until 6:30 pm, that is, wait 3 hours with the heat and under the sun without water. Bad organization by the wedding planner, short on staff. The only good point was our waiter, Valdemar, excellent service.
from Middletown, New York
Submitted on 27-11-2016
We spent Thanksgiving at the Gran Caribe Resort and had a terrific vacation. We chose a Partial Ocean Front View room which was comfortable for our family of 4. The room was very clean, hot water was plentiful and the mini bar was stocked daily. You do not need reservations for dining and casual attire was the norm. (dress shorts were acceptable). The food was very good and there was a good variety to choose from. The staff was incredibly friendly and welcoming. The sports and entertai... Read more
from
Submitted on 27-11-2016
We have stayed at this resort 5 times. We find the food to be higher quality and more consistent than others. The staff is very friendly and very accommodating. This trip was made really great by Oscar Hernandez Magana from the Entertainment Team. His positive attitude and passion for his job made this trip a ton of fun for our group of 11, ranging in age from 10 to their sixties. We will definitely be back.
from Honey Brook, Pennsylvania
Submitted on 27-11-2016
We stayed there for six days over the Thanksgiving holiday and had great weather while there. The beach was beautiful and there were plenty of beach chairs and towels. I was very impressed when on the second day, someone in the water was in distress and the two life guards responded along with five (I think) supervisors from the hotel, as well as two others. I felt very safe! The food was ok, but plentiful. Breakfast was good, with an omelet station. Mary made wonderful omlettes! Lunch was vari... Read more
from Omaha, Nebraska
Submitted on 28-11-2016
We stayed over the thanksgiving weekend and it was wonderful. The food is pretty good. There are 2 buffets that are open pretty much all day in addition to a smaller 24 hour buffet. Rooms service is included, until a certain time. There are 3 sit down restaurants available in the evening that are more formal yet still casual where you order from a menu. They open at 6 but don't take reservations so you need to plan accordingly. There are plenty of bars, no swim up bar. Drinks are good. I would ... Read more
from
Submitted on 30-11-2016
I went to this hotel few times and the place is beautifull, great location in the hotel zone, the animation there is awesome! I would give a special mention to Sara, she is a great animator, always energic and smily, she will make you wanna go back to this hotel! Food is good, it's a great hotel for family or couple!
from Davie, Florida
Submitted on 30-11-2016
I was on room 2144 we my family husband and two kids. I just want to complement on great services by Ana Rosa Tec, del Restaurant Sunset she was amazing always pleasant, happy willing to do more. She definitely made our stay the be the best we always looking forward to eat and ask for Ana Rosa Tec.
from
Submitted on 30-11-2016
I went to my best friend's wedding to this hotel and they treat me terrible, first I arrived early to the hotel, the date was at 3:30 and I arrived at 3, we asked for someone who could take our car and they asked us to park it by ourselves I was supposed to meet my sister down the elevators but one person asked me to leave that area I explained that I was waiting for her and he said "if you don't leave this place I will make you leave" The wedding was ok, but the wedding planner was short of p... Read more
from Western Ireland, Ireland
Submitted on 02-12-2016
This was our first ever all inclusive holiday. We stayed for nine nights and had a great time. On arrival we were shown to our junior suite with sea view on the third floor. There was a bad smell of must but the smell in the room was even worse.On the balcony if you stood on one leg and leaned over to to the left you had a sea view.We were transferred up one floor which was much better. The suite was quite comfortable with an extremely large bed. The shower was fantastic. Giant LCD TV on the wal... Read more
from
Submitted on 02-12-2016
My boyfriend and I decided to visit this resort for the second time and it did not disappoint! The food was great, service was awesome, and the view was amazing! The entertainment staff were very friendly and awesome! Specifically, Sara. She approached me one morning to join in on a yoga class. Though, I declined the offer, we chatted everyday until I left! She was very friendly and helpful for the remaining of our vacation! Great job Sara! Will see you our next time around :)
from
Submitted on 04-12-2016
I would just like to say that Maria's restaurant is by far the best in all the resort. David the captain was very kind every single time he saw us whether it was in the hotel or in restaurant and the waiters Raul and Hip√≥lito who took care of us were amazing, they were attentive and very caring. Loved it a lot I recommend it. Also my favorite meal was the mango shrimp. Enjoy‚?§Ôł?
from Phoenix, Arizona
Submitted on 05-12-2016
This was our first time staying at an all-inclusive resort and I have to say, it was the staff and the service that made it so nice. Particularly, the staff at the bars/restaurants. They were extremely attentive and friendly. Everyone waves at you, smiles, says hi, it was great. Ana Rosa at Sunset restaurant was hands down the best! We went to Sunset restaurant for lunch many times because of how great her service was. The resort itself is nice, large open air lobby, big pool area outside an... Read more
from Zanesville, Ohio
Submitted on 05-12-2016
My 6 night, 7 day stay just wasn't long enough!!! From the moment that we arrived, to the day of departure, EVERYTHING was Superb!! The staff was extremely gracious, attentive, helpful, friendly, and sincere!! The property is beautiful, and very well kept. The beach area is TO DIE FOR--cabanas, towels, drinks, food, and personal attention galore!! There are many daily activities that you can participate in, so there is never a dull moment. My room was on the VIP floor, which was a great choice,... Read more
from Toronto, Canada
Submitted on 06-12-2016
Tips are included in your all inclusive rate, which was surprising, as the service was phenomenal... way better than other places we've been in usa and Mexico. Although It would be hard to be unhappy in our beach facing room with deliciously comfy beds and a stocked mini bar. We enjoyed Albertos buffet restaurant the best and also Tradewinds bar on the beach front.
from
Submitted on 07-12-2016
Our stay at Gran Caribe was nothing less than an exotic experience. Everyone we met and interacted were extremely polite and greeted us with utmost warmth and respect. We were upgraded to a better room for free because the one we booked had separate double beds and we wanted a king. The room has a mini bar that was free and the best part it had Vodka, Whisky, Tequila and Run on tap. But there is more, a full bar service in the lobby which was also free. Everyday we used to wake up to an amazing ... Read more
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