BookIt.com® Verified Traveler Gloria from Rockville, MD

"I went with a friend of mine, so it was just the two of us! This was not a bad place! it did look older than other places but it was still pretty clean, the staff were all very friendly and welcoming. I felt safe especially because we were in the tourist area, there was a mall across the street and a Margaritaville. lots of other stores within walking distance or a bus ride away! bus stop was right out front to (which we used to go downtown - $80ish pesos which is less than a $1 USD). And they always had security guards walking around. easy walk up access to the beach was exactly what we were looking for! they had a swim up bar, but we stayed on the beach. it was a quiet place - seemed like a family and couples place, so plenty of space and very relaxing. they didnt have many chairs but it seemed enough! there's also little huts you can stay under if you want to get out of the sun. The food for their buffet wasnt bad! it was a small selection but i thought it was decent. They had a couple of decent choices that changed slightly everyday. Their restaurant 'Albatross' had delicious selections! defiantly go and make a reservation there for lunch or dinner! they had a couple of bars you could go to which made delicious drinks. i loved their mai tai's, miami vice and white russians! you could actually somewhat taste a little bit of alcohol so you know they didnt skimp out on the drinks! for 4 days here all inclusive, i thought it was just perfect and not an expensive place to stay at. its no 4 star hotel but it wasn't terrible. there were almost no activities but they're entertainer guy was very friendly guy to talk to. they had one show on fri night. we still had an amazing time in Cancun!"

BookIt.com® Verified Traveler Michelle from Concord, Ohio

"Our stay was enjoyable. It is a very average hotel with older amenity, but very adequate for the price and we enjoyed ourselves. Before we left home we called the hotel to make sure we had an Ocean View room but when we arrived we were told that was "Requested..., but that they didn't have to honor that. However, for an extra $25.00 per night they would upgrade us. I offered them $125.00 for the whole week and they took it. Some people paid $100.00. The upgrade was well worth it, but I didn't like this little game that they play. The food was good, but pretty much the same every night regardless of the theme. Reservations are needed for the restaurant by the beach, however, that is where you will find the best food. The coupon they give you for Senior Frogs is good for a selected menu which is adequate, but not the same quality, or quantity, that the paying customers receive. The service is a little slow at thr Resort even if you are tipping. Overall a good value for the price."

BookIt.com® Verified Traveler Raymond Loesch from Middletown, Ohio

"They need more variety in the buffet restaurant. I recognize that this resort isn't as large as some that we have visited, and that they don't have alot of people eating at each meal as in some resorts. They should increase the variety in my opinion. The service was as good as we have seen at any all-inclusive resort."

BookIt.com® Verified Traveler Dan King from Columbus, Ohio

"The room at this hotel was fine. However the food was for the most part not good."

BookIt.com® Verified Traveler Maricel from Los Angeles, CA

"I asked for a King size bed, I did NOT get it. I wasn't able to sleep the first night because the ceiling was leaking. Towels are old and look dirty. They need to change it. Restaurants food are ok. Only 2 open. There's not much selection. Do NOT order a rib eye or T-bone steak!!! The meats were very chewy.I asked for milk, they gave me creamer. No 24hr service. I wasn't impress at all."

BookIt.com® Verified Traveler Laura from Philadelphia, Pa

"After one week- April 2012 - in Cancun i can recomend that to all people which are not looking for fancy-fancy hotel. It is a clean, friendly enviroment. Its not the best hotel for sure, compare to the others, but for a good price for All Inclusive, Air - 6 nights - $ 825 and if you are not looking for fancy place, just go for. Tha food is ok, diferit every day, and a lot of cookies."

BookIt.com® Verified Traveler Kelly Thompson from Louisville, KY

"The best thing here is the view and access to the beach. However, the food was terrible and the facilities mediocre. It is a cheap place to stay in Cancun if that is what you are looking for but do not expect too much. Food, drinks, accommodations are all cheap and average. The activities are non existent for kids and the calendar is outdated and faded. The only positive again is the access to the beach and view. Even the pools were mediocre."

BookIt.com® Verified Traveler BRITTANY CARTER from Philadelphia, Pennsylvania

"This was me and my boyfriend's first trip to cancun and we had a blast!!! The Staff was extremely friendly. The food was great and the location was very convenient to local shopping and clubs. My only complaint is that there was a strange odor that came from the toilet but we barely spent anytime in our room but other than that we had a great experience! =)"

BookIt.com® Verified Traveler Jade from Mount Pleasant, Michigan

"Let's just say you get what you pay for. This location is perfect for college students looking for a cheap, all-inclusive vacation. The hotel had a lot of people from the ages of 18-30. The staff was not very friendly and if you didn't tip them, they didn't give you what you wanted. The food was okay. It was pretty much the same every day. The restaurant by the beach had the best food, but make sure to make a reservation that morning if you want to eat there. There weren't many beach chairs, but the beach is nice. There was an entertainment staff there sometimes doing activities, but mostly to take people to clubs at nice. Our toilet didn't flush and a light was burnt out in our room. The cleaning staff was very nice though, but would only leave a bottle of water or two occassionally - not daily. I thought it was a good vacation for what we paid for. The location is great, but if I went back I would splurge a little and stay at a nicer resort."

BookIt.com® Verified Traveler Rena Branch-Coman from Gurnee, IL

"This was my first time visiting cancun. The hotel was great. The staff was great, the food in the resturant was great, the service/hospitality was great, the cost was great, and the rooms was clean. Will stay there again when we return to Cancun."

BookIt.com® Verified Traveler Craig from Bozeman, Mt

"when we got to the room, it looked like the bathroom hadnt been cleaned. there was hair in the tub. no towels except for 1 damp one hanging on the back of the door. complained to front desk and it was cleaned. also, complained about AC and that never got fixed. some days had to open sliding door cause it was cooler outside. room wasnt very noise proof. food was good. pools and outside grounds appeared clean. staff was friendly and helpful, especially the entertainment staff and carina from kids club. bartenders and waitstaff were also very friendly. security at the hotel appeared good also."

BookIt.com® Verified Traveler Sheena from Norfolk, VA

"It was a very average hotel...there were ants, ac didnt work very well, and biggest issue is the rooms have no clocks and the front desk isnt very good with the wake up calls. In fact we completely missed a excursion that we paid for because we never received our wake up call. Def bring your own alarm if staying at this hotel! Drinks weren't the best either...Food was average"

BookIt.com® Verified Traveler Tanya Mentgen from Roachdale, Indiana

"When I arrived my room was not ready so they told me they would upgrade me from a standard room to a room with a ocean view so I could be on the same floor as my friends. What got me is they charged me for the upgrade which I felt was wrong because they did not have my room ready. I paid for the all inclusive which included being able to take food to my room from the buffet however when I tried to do this I was stopped and told that it was not allowed. Once you are checked in you talk to the concierge desk so they can explain the rules of your stay and what is included. It seems to me that the check in desk and the concierge are not communicating and made it very confusing. Last but not least the food was average there is no beverage service on the beach and you had to get bottled water from house keeping??? This all inclusive was to relax that is why I pay for all inclusives. Unfortunately I was more relaxed on my excursion than at this resort. And the staff were not friendly or accommodating at all."

BookIt.com® Verified Traveler Carol from Michigan

"I would have to agree with some other comments...if you are expecting 3 OR 4 star hotel, this is not it. The hotel is clean but maid service as far as leaving towels was a hassel almost everyday. Most of the staff is spanish speaking only. The only amenities is the TV, no coffee pot or clock in the standard rooms. No entertainment but site said there was! Food is average but the waiters and bar tenders were awesome. Walls are very thin and you can hear 'everything'!! The price for what you get if you are NOT expecting much is okay. I would not go back or recommend this to a friend. I have been to Cancun 7 times and will go back to the hotel I usually go to!"

BookIt.com® Verified Traveler James Mcilwain from Clinton, MS

"I would rate the facilities on a 1 for bad to 10 for excellent as a 4. Food was not good. Resturants closed before their published hours of operation. Front desk managers were not polite, room was very plain--no cover on bed, no rugs on concrete floor. Was placed in room by pool and was very noisey despite asking for a higher floor level."

BookIt.com® Verified Traveler Jill from Burlington, Vermont

"This is a clean resort located in the heart of Cancun. Mall and night clubs all within walking distance and a shopping plaza across the street. The food was average drinks were ok. I would return but not do all-inclusive. Store across the street sells bud light wihich was much needed after a couple days of drinking flat draft beer. Beach is beautiful and staff is friendly."

BookIt.com® Verified Traveler Tim from Fargo, ND

"We had a great time but there were a few issues. When we arrived we were told that they only had 2 of the 4 rooms we booked, so 4 of us had to go to another hotel for the 1st night, not a big deal but not what we expected after a long day of traveling. The staff was great at the restaurants and bars. The rooms were clean and comfortable, room service was quite late some days however, but we were on the beach or in the bars most days so who cares, The beach is HUGE but if you want a hut and lounge chairs you need to get to the beach early not nearly enough on the beach for the size of the resort, If we go to Cancun again we would definitely consider going here again."

BookIt.com® Verified Traveler Deb from Loxahatchee, FL

"At first we were kind of skeptical with how the hotel looked on the outside, but as soon as we walked in we definitely underestimated the hotel's appearance. It was very clean and had the traditional Mexican design. The hotel staff was very helpful because they worked with our group to get our rooms side by side, the other employees were quite friendly and helpful as well. We had the ocean view rooms and they were quite worth it. Although we were out and about with our activities, it was relaxing and so beautiful from the balcony. The only thing we found that was an issue in the room was that the towels had gross stains on it (like feces) and that the bedspreads had a smell to it (not very appealing I had to just use the sheets no comforters). Also there were two places to eat at the hotel, the one by the water had amazing food{but you MUST have a reservation), however the one by the pool had very bland tasting food. It was ok for omelets and French toast but it was honestly just a typical buffet - nothing spectacular. The inclusive drinks were not so bueno! (they were watered down for the most part). I was also surprised to not find a hot tub onsite. But overall a decent place to stay for the price :)"

BookIt.com® Verified Traveler CRAIG WARRINER from LANSING, Michigan

"Our room nice but we upgraded to a jr suite. I heard from alot of guests the other rooms were very small. The food was not great at all . The all inclusive drinks are bottom shelf. All in all we had a good time, would not stay at this hotel again. As far as guest services several people said when they got there they had sold there rooms and had to move them to another location and i hear it wasnt a good one."

BookIt.com® Verified Traveler Susan Long from Dundee, New York

"The best vacation ever. Almost flawless. We left the Flamingo at 3:00 am and had requested a 1:30 am wake up call. The wake up call never came but we some how made it! Simply wonderful. And is so in the plan to return. A big thank you to the staff at the Flamingo. They made our stay very memorable! Beats the US Virgin Island hands down!."

BookIt.com® Verified Traveler Mallory from Marshall, IL

"While Cancun is a beautiful place, this hotel was not exactly what I would call paradise! First off, my 2 friends and I arrived late at night. When we checked in, they said that our room was not ready for us and had not been cleaned from the previous residents. The front desk man was VERY rude about it and did not apologize or offer an upgrade or anything for the mishap. (Not that I expected an upgrade, but in other hotels, they normally would be very generous and apologetic for the inconvenience) Luckily, we had 2 friends that had a room that we could go into to wait for our room. Once we got into our room, you could tell that the room was thrown together quickly, leaving us with things in one of the beds and stains on the top blanket of the other bed. However, after that, it was cleaned well and kept tidy. There was no safe in the room, nor was there a refrigerator, alarm clock, or washcloths. The beds were very hard, but we did sleep well. Our particular room had HBO, TNT, and a couple other english stations, but not all rooms have these stations, as our friends in a different room did not. The walls seemed to be PAPER thin as we could hear conversations going on in the room next to us, kids outside the room playing and screaming, and when someone above us would drop something that sounded like coins. Next was the service. I HAVE NEVER MET GREEDIER PEOPLE IN MY ENTIRE LIFE!!!!! We paid for all inclusive, which says includes tips, but we of course brought money to tip as we drank and ate. With the exception of the man at the pool bar, EVERY BAR TENDER would NOT serve you what you wanted UNLESS you had money in your hands! I went to the bar and asked for 4 shots and was holding a $1 bill in my hand. The bartender looks at the dollar and says to me 'one dollar...one shot.' That was just one of the MANY instances that we did NOT get good service from the bar tenders. My parents have stayed at different places in Cancun, and they said they NEVER had service like that anywhere they had been. We spent about $300 in just tips to the bar tenders, because you couldn't even get a soda without tipping. It wasn't like we weren't tipping either. We were being very generous and tipping about every other trip we went to the bar. I was appalled at their rude behavior.The staff at the restaurants were very nice and helpful! They were very quick to clean your dirty dishes off of your table, come ask how the food tasted, etc. The food was not very good. Breakfast was good, but lunch and dinner we normally found very little to be appetizing and not mexican. However, it was tolerable and helped me to not eat entirely too much over my stay. The eating areas were always clean and I never felt like I was eating off of a dirty plate or with dirty utensils. The hotel itself was very pretty! We all loved the 2 pools, one that looked over the beach and one that was in the middle of the hotel that was fun and had the swim up bar. The Guest Service desk was not very knowledgable about anything in the city. We asked where the marina was and they told us to take the bus going left out of the hotel, but we soon found out that we needed to go right out of the hotel. We also asked where we could get massages at and they sent us to the mall, where there was nothing that even resembled a spa. The 'hot tub' that was available was not hot. It was about the same temperature as the pool. SPEND THE EXTRA MONEY FOR THE TRANSFERS TO AND FROM THE AIRPORT!!! The Best Day staff were FABULOUS!!!! So helpful and kind! Our representative, at the hotel was of TREMENDOUS help and gave us ideas on things to do while we were there. The location was very good! Right across the street from Margaritaville and Bubba Gump's restaurants and within walking distance to the nice La Isla mall and authentic shopping in the Flamingo Plaza. The beach was beautiful as always and clean. You received sun on the beach all day long and until about 3pm by the beach pool. The best way to get from one place to another if it was not within walking distance would have been the city bus, which cost $1 for each trip. Cancun was beautiful and I will definitely visit again, but most definitely NOT at this hotel!"

BookIt.com® Verified Traveler Celeste Moore from Laveen, Arizona

"Our room was horrible! We upgraded for an additional $100. the trip was very nice!"

BookIt.com® Verified Traveler Gardner,David from Los Angeles, California

"Alll the hotel staff were so friendly and helpfull. at the check in they gave us a room with partial ocean view with a balcony sharing with next door. We were very unhappy and tired as we had to change our room after our long trip. All incusive food and drinks were average quality. We think their buffet food were much better than the ala carte restaurant . No wi-fi in the room was inconvinient."

BookIt.com® Verified Traveler Michael Bermudez from New York, NY

"Overall, I had a fair experience at the place. The facilities are basic and dated. The shower doesn't efficiently give out hot water and the lights do not work in some parts of the room. The beds smell of a slight odor. However, the staff are friendly and will take care of your needs right away. The food was good and filling. The surroundings are clean. I stayed there for a week. I would recommend this place if someone would stay for less than a week and on a budget. Otherwise there are better hotels in the area. As for the time-share scam, I agreed to see them at first, and then cancelled with another front desk later on. I am here on a vacation and I am not willing to waste 90 minutes or more for anything other than having a vacation."

BookIt.com® Verified Traveler Bonnie from Rochester, NewYork

"First of all there is no Lagoon View, it is a Shopping Plaza so we had to upgrade to an ocean view for $100 more or look at a Plaza all week. It was beautiful but wish I did not have to pay more. Beds are hard, pillows lumpy, no wash cloths or hand towels, only bath towels. No clock in room, only extra was a hair dryer. After that said, the food was delicious, the staff was amazing, the room was kept immaculate everyday. The beach is huge and security is everywhere, felt very safe. Raymondo the hotel tour person helped plan great trips for myself and my 2 grandchildren. He was very helpful and gave us a discount that was better than day tour people we had booked airport transport with. I would not book included transfers next time, I would take a cab to and from the airport for the same price and no extra pick ups. HAd a wonderful time and would go back again without a hesitation."

"First time in Cancun. Loved the area, the people and staff. I can't wait till next year! It was very relaxing. Loved that we had no clocks, no alarms, no schedules."

"The hotel was ok... the activity directer was excellent...Everyone made you feel comfortable...Could have some American food...Staff need to learn a little more English....I also agree alarm clock in the room would have been nice.. Love sitting on the balcony watching the cars...The lounge chairs would be closer to the water...Also should have an outside Bar..."

"this was my first trip to cancun.we stayed at the flamingo.the
hotel was beautiful.the staff was very friendly and helpful.i was treated
like royalty!!.the staff waited on us hand and foot,they spoiled us.
the food was excellent.room was always clean. we had no problems
we did not want to leave.but we will be back!!!!"

"Good value for the money. Staff was outstanding, Room was nice, beach was great, food was typical of Mexico and they could use a few more English cable stations."

"iI was a nice place for four night. But i would not want to stay longer.

Beds where hard, but we still slept good. They do not give you wash rags only towels and hand towels, very strange. If the bars got busy it was hard to get a drink. It would be better if they had one more bar, and one more restaurant. location was great for other restaurants through."

"Teh hotel, staff, buffet was amazing. However pelase beaware of the time share scam. As soon as you check in a staff will ask you to join him to discucsed certian things , this is when he will apporpach you to visit another hotel and give you coupons.don't fall for it. It is a wast of time and it's all a scam. Plus the staff from the other hotel that want to sell you time share are jerks and very pushy."

"Well, first- my friend and I had an awesome time in Cancun.

Your hotel was a little short of excellent. There was no coffee pot and no small refrigerator in our room. The beds were HARD and somewhat uncomfortable. But, because we were so very busy throughout the week, we slept pretty good.

The ocen view was unremarkable :).

The staff was courteous, genuine and always there when we needed them. I never heard so many 'HOLA'S.'

The restaurant staff were GREAT. The only thing that bothered us was-we had to pay $5.00 for a pot of coffee to be delivered to our room even though we had ALL INCLUSIVE. Because of this, we never ordered coffee to be delivered.

If we come back, we sure would stay at your hotel and would ask for the exact same room.

The menu could have had more item on it. We were somewhat tired of the samefoods on the buffet. The desserts were TERRIBLE tasting. But, that was OK, because we didn't eat them and lost some weight during this trip. It would have been nice to see more variety of food."

"Great value for the all inclusive price, good food great entertainment during pool side buffet."

"My husband and I just needed to get away! This hit the spot! Just what we needed! It was nice. Food was ok. We didn't starve. I was very happy and will be going back this year! I will say that Jose the guy in lobby booking all your little day trips was very nice and if treat him nice he will take care of you. This is not the The Ritz but I can't afford that any way! I'll be back soon! Very happy!"

"Ok, so, we had an AWESOME time. Other than a few key 'issues' I would recommend this place to anyone without question! Every single part of the stay was great except the cleaning staff. We had to ask 4 times before we could get anyone to give us a roll of toilet paper. You would think we were asking for someone's right arm! The rooms were cleaned sporadically and there were never any washcloths left either. Outside of this inconvenience, the rest of the staff and hotel was superb in quality and friendliness. Hector in the lounge bar is amazing and this place is not skimpy on the liquor. Both the buffet and sit down restaurants serve great food. I was very impressed. If you want a cheap place for an all inclusive experience with an amazing view of the beach, this is the place. If you're looking for plush room conditions, try somewhere else. "

"I`ve stayed here twice and it`s seriously a great vacation spot. I`ve read a lot of horror stories about this hotel but yet to have experience it, especially for the price paid. Go with the all-inclusive package because food and drinks are free, and all the clubs have a set charge for entry - drinks included. So, it`s not like you`ll be saving money by not buying the all inclusive package. The buffet is ok but I wouldn`t compare it to Golden Corral or anything like that. The restaurant near the back overlooking the ocean, that requires a reservation taste way better. If you go with the all inclusive package it`s all free anyway. The pool grill doesn`t serve anything special like steaks, or lobster. Both times I`ve been there it`s been burgers, hot dogs, and hot wings. The buffet usually has theme nights, which to me sucks because I don`t go to Mexico wanting to eat Italian or Chinese food. The buffet has Americanized foods, so if you`re looking for authentic Mexican food, ask for the menu. It`s a great location in Cancun with walking distance to clubs, restaurants, and a shopping center. The beach is amazing also. It`s one of the few beaches that don`t have a lot of rocks in your way. The pool has a swim-up bar and grill. The bar inside near the lobby kind of sucks because the bartender always wants a tip for drinks. The hotel has a table setup in the lobby offering different excursions, activities, and night life activities. Do not rent a car while in Cancun because at night cops set up a road block stopping ALL cars that aren`t taxi`s checking to see if you`re drinking. The bus is the best way to get around because the Cancun is literally a straight road back and forth. Hope this helps! "