Submitted on 01-03-2017
This review has been a long time coming. After stumbling upon this utterly exquisite resort 3 years ago. Newly single then, I wanted to take my then 8 year old somewhere warm over Easter break. We grabbed a last minute deal on Expedia, which included a VIP package. from the moment we arrived, it was absolute heaven. I was absolutely blown away by the service we received. Normally when purchasing a VIP package for any Caribbean vacation that I have been on, upon arrival, you still end up waiting ...
This review has been a long time coming. After stumbling upon this utterly exquisite resort 3 years ago. Newly single then, I wanted to take my then 8 year old somewhere warm over Easter break. We grabbed a last minute deal on Expedia, which included a VIP package. from the moment we arrived, it was absolute heaven. I was absolutely blown away by the service we received. Normally when purchasing a VIP package for any Caribbean vacation that I have been on, upon arrival, you still end up waiting on line and ultimately having to remind them that you're a "VIP." Not here. My son and I were personally greeted by a bellman upon arrival and swept up to their gorgeous grand club for a luxurious check-in which involves delicious food and top shelf drinks. Sweeping, exquisite views of the ocean abound as you leisurely check in with their absolutely lovely staff, whether at the Grand Club (their VIP section), or regular check in (I have experienced both). The Mexican people in the tourism industry are extraordinarily professional, efficient, and genuinely invested in helping your vacation to be everything you want and need it to be. No one knows how to pamper you, take care of you, even anticipate your needs, both large or small, than the staff at this resort.Their beach is expansive and breathtaking, the sand, like powder, the grounds immaculate, and given it's absolutely perfect location, (the easternmost tip go cancun) the hotel and beach are naturally protected from the public as well. The staff is the greatest I have ever encountered anywhere: incredibly gracious, honest, hard-working, warm, and welcoming. I have been on lots and lots of Caribbean vacations, and absolutely nothing has compared to the service as well as the facilities within this hotel.
There is no family, couple, solo traveler, or conference goer who can find fault with this perfect place. The hotel itself is known for being a prime location for conferences, so the nightlife within the hotel is low key, and tame. However, step off the grounds (a 5 minute walk at most) and you will encounter the heart of the party atmosphere that Cancun is known for.
Right off the beach is a ferry to Isla Mujeres which departs and returns several times a day, and the hotel makes it easy to plan trips that depart from the hotel to all the extraordinary attractions that Mexico has to offer.
Grand Coral has delicious restaurants on site, and many accessible bars and restaurants await you right off grounds. If you have concerns about walking around in Cancun off hotel grounds, (especially at night) don't! Both inside and outside the walls of Grand Coral there are guards diligently patrolling to ensure your safety, yet, as is the case in general with the lovely Mexican people in the tourism industry, you are treated with respect, and your personal safety and well-being remains tantamount to them.
No one has mastered the art of creating the ultimate R&R experience the way Grand Coral has. Their spa is an absolute Gem - (The Gem Spa) and its pool of sensations as well as its "hydrotherapy rituals" must be experienced at least once in a lifetime. The spa services they offer are reasonably priced, and what I find most amazing is how gifted their massage therapists are. I have found, prior to discovering grand coral that many massage therapists know they will not likely see you again, so they don't give you their all. Not here. The massage therapists are as devoted to your vacation experience as you are, and will provide you with skilled massages that will leave you wanting more!
The Kids Club is newly renovated and absolutely gorgeous. I have gone several times with my son the past 3 years. There much flexibility in the kids club hours, so you can coordinate ample time with your kids, and away from them while they are responsibly and conscientiously tended to by the kids club staff who go out of their way, whether within the club (it has beautiful indoor facilities) or outside when your child is participating in games or sports with their staff. Nothing beats a vacation with your kid(s) when you don't have to worry about them!
Then there are the rooms, and their views! The entire hotel is ocean front so each and every room offers a balcony with breathtaking views of the Caribbean and the hotel grounds, as well as the hotels 3 gorgeous, sparklingly clean pools. The rooms are beautifully appointed, sleek, and stay cool regardless of the heat.
Lastly, what is most amazing to me is how incredibly easy it is to get there from pretty much anywhere in the US, but especially for us in the East. When flying out of JFK, it is a direct flight, then a quick ride from the airport, and a breezy checkin. The icing on the cake? hey are an hour behind us here on EST, so you gain an hour on your vacation! Door to door, you can be sitting on the beach in as little as 5 hours.
If you are looking for an effortless, relaxing getaway with family, friends, your partner, or by yourself, I could not recommend this place more highly. I have been spoiled. Each time I go elsewhere, whether it be Turks and Caicos, St Maartin, the Dominican Republic, or Aruba (these are all direct flights from JFK as well) I am reminded why Grand Coral is reigns supreme above all others. On every level, they really care.