Popular Destinations
- Mexico
- Caribbean
- Las Vegas
- Orlando
- Hawaii
- Florida
- New York City
- Costa Rica
- New Orleans
- San Francisco
A 4-star luxury beachfront resort and spa where the family is welcome, the all-inclusive contemporary colonial-inspired Condesa lies between the Nichupte Lagoon and Caribbean Sea along the main Cancun hotel zone, just 15 minutes from Cancun International Airport.
A family-friendly beach resort with traditional Mexican ambiance and gracious hospitality. Experience true Mexico in Cancun! Read More About Fiesta Americana Condesa Cancun - All-InclusiveOceanside Getaway
Experience the aromas, flavors, colors, special details and surprises at this unique hotel, where the true essence of Mexico creates memories that you will share forever. The Fiesta Americana Condesa Cancun is an innovative hotel designed to create unique experiences and lasting memories. This all-inclusive vacation concept provides a range of recreational activities and amenities to make sure you’re always comfortable. At the Fiesta Americana, everything has been created just for you – and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do. The opportunities are endless, with fun and convenient activities for every member of your family. You won`t want to leave this magical seaside getaway that you have discovered, but you and your family will create lasting memories that you will share forever, making you want to come back again and again.
The hotel has been honored as a AAA Four Diamond award winner for 20 years in a row. It has evolved and transformed over time to become part of the contemporary Mexican culture, enhancing your vacation experience with warm personal service, high standards of quality and refined details that will surprise and delight you at every turn.
This elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof palapas in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Guest Rooms
The spacious rooms help to create a relaxing space to rest up for your next adventure. The maroon tones and natural light create a comfortable and calming space, making it easy to rest and reflect on your new experiences. It`s the perfect way to escape for some quiet time and enjoy a moment of solitude. The hotel`s 502 rooms feature modern Mexican architecture, luxurious amenities and refined details that will set you at ease and make you feel at home.
Rooms offer views of the Caribbean Sea or Nichupte Lagoon from your private terrace, making it the perfect place to relax and contemplate the scenery.
Restaurants and Bars
A culinary journey through the hotel leads you to the delicate and exotic flavors of Mexican cuisine.
- Kambu
Get your body ready for a day of fun with a healthy and delicious a la carte breakfast or stop by at lunchtime for Tex-Mex classics, barbecue, hamburgers, hot dogs and a variety of snacks and light meals. At night, the colors, lights and ambiance transform Kambú into an upscale restaurant with the flavors and music of Asia, perfect for a romantic candlelit meal. - Kalmia
If you wake up hungry for the flavors of Mexico, head to Kalmia Restaurant for the full Mexican buffet experience, with traditional dishes, fresh pastries and tropical fruits that will get your day going strong. For lunch, Kalmia turns into a lounge restaurant, with Mexican favorites served from the buffet line. And at night, each day of the week features decor, live music and food with a different theme – Mediterranean, Italian, Asian, Mexican, Caribbean, Seafood and Gala Night. It`s the perfect way to end a day with new flavors, aromas and even a few surprises. - El Mexicano Restaurant
Under a giant palapa, this patio restaurant offers a culinary tour through all the regions of Mexico. At El Mexicano, you can sample classic Mexican breakfast dishes like Huevos Motulenos, Huevos Rancheros, Huevos Divorciados or Huevos Michoacanos – each served with special sauces and sides typical of the region where they come from. At lunch, you`ll find hand-made tortillas, fresh-baked breads, spicy salsas and the finest in modern Mexican cuisine as traditional favorites meet with modern inspirations. Dinner features elegant Mexican cuisine, like Chiles en Nogada, Lime Soup, Chicken Breast With Huitlacoche, fresh fish and more, plus live regional music, including mariachis, trios and traditional songs of the Caribbean and Riviera Maya. Classic Mexican drinks and top-shelf international cocktails are served at the on-site Herradura Bar. It`s always a fiesta at El Mexicano, where good food, good drinks and good company celebrate the best that Mexico has to offer. - Rosato
There`s nothing like a good meal to bring a family together and there`s no better place to do it than at the hotel’s El Rosato Italian restaurant. Traditional oversized tables are perfect for sharing pizzas, pastas, salads and more than 70 gourmet dishes with your family and friends, while you`re surrounded with the cheerful ambiance of Italy and the Mediterranean. It’s like stepping into Europe for a mini vacation, except the Caribbean is just steps away! Children under 12 years old are welcome to enjoy the restaurant before 7:00 pm. After 7:00 pm restaurant will be available only for children 13 years old onward. Restaurant does not have high chairs for children. The restaurant also requires casual elegant dress code: dress shorts, dress pants for gentlemen (no shorts, flip-flops or sandals). - Tapas Bar
Spanish folk art, passion and the sounds of Flamenco music create the perfect atmosphere for sampling a variety of authentic Spanish tapas. Located next to the hotel lobby, this lively restaurant is ideal for couples and groups of friends. A menu of 10 to 14 tapas dishes is served each day, from 1pm to 1am, making Las Tapas a fun place to stop for a good drink and great conversation well into the night. - Deli
Coffee lovers will want to head to this cozy coffee bar next to the front desk for the rich aroma of your favorite brew, plus sandwiches, scrumptious desserts and the company of friends. It`s open all day, so step in any time to take a break and refuel for your next adventure. - La Cevicheria
What would a beach vacation be without fresh seafood and ice-cold Mexican beers? With an ambiance that matches a traditional Mexican seafood joint, La Cevichería will help you remember why the Fiesta Americana is your favorite seaside hideaway. You can sit on a beachfront table and ponder the waves or watch your favorite sports team play on the flat-screen TV. -
Dress Code
In order to enhance your dining experience Fiesta Americana Condesa Cancun has implemented a dress code. - Casual for Breakfast and Lunch Services
Bermudas or Capri pants, tennis shoes or sandals. No sleeveless shirts for men. Ladies must wear a bathing suit wrap or cover-up. (No wet attire is allowed in restaurants during service hours, except in the Cevicherie) - Casual Elegant for Dinner Service
Dress shorts and dress sandals. No sleeveless shirts for men, no flip-flops, no sportswear. - Long pants with dress shoes and shirt with collar or polo shirt required for men in Rosato.
-
Your tour through Mexican cuisine doesn`t end at the hotel`s restaurants. At the Fiesta Americana Condesa Cancun All Inclusive, you`ll find special surprises each day, as a range of snacks, tapas and drinks are served in different areas of the hotel, just like food vendors set up on the bustling street corners of Mexico`s cities and towns. One day, you might find a cart with icy snow cones, the next day hand-made ice cream in local flavors, and the next day fresh tropical fruits with a dash of chili powder. You never know what surprises you might find!
At night, the hotel lobby comes alive as traditional Mexican dishes are available for sampling. And what`s that sound coming from the hallway? It`s a round of applause as the hotel`s pastry chef delivers fresh-baked bread to a guest room. Want a sample? Just ask – it’s all included. There`s always something special going on at the Fiesta Americana, and your tour of Mexican cuisine is never-ending.
Activities
The sense of discovery is paramount, as they offer you a wide range of experiences to surprise you at every turn. And of course, it`s all included! Every member of your family will find something they enjoy. Take a dip in the ocean, snorkel with tropical fish, go swimming in the hotel pool, play soccer or volleyball on the beach or just take a well-deserved nap and soak up the tropical breezes. Discover how to make guacamole and other local dishes and even find out how to make your favorite tequila, vodka and rum drinks from our expert bartenders. Sign up for one of the Environmental Programs, where you will explore the local flora and fauna and if you`re lucky, even witness local sea turtles break out of their shells and help them find their way back to the ocean.When the sun goes down, the fun is just beginning. You can watch a movie in our open-air theater, where the canopy of stars and tropical breezes create an ambiance that`s much more enjoyable than a traditional cinema. Theater lovers will want to attend one of the live shows, with popular plays, musicals, cultural shows and theme shows, like Maya Night and Aztec Nights. Astronomy experts are on-hand to lead you and your family in a star-gazing expedition, where you`ll learn to identify stars, constellations, planets and even learn about the ancient astronomy of the Maya people who have called this region home for hundreds and hundreds of years. You can even head to the Gala Night party for dancing and romance or end your night relaxing on the beach or in one of hotel`s spaces created especially for night-owls.
Fiesta Kids Club
Kids have their own place for fun at Fiesta Americana. Kids enter through a secret doorway disguised as a wardrobe and end up in a play-land with mini beach chairs, games, palapas, kids pools, sandboxes and everything they need for a day of fun. Our trained multicultural staff is always on-hand to take care of the kids in their own language and make sure they have what they need to be safe and have fun.Fiesta Teens
The hotel has created the Club Teens concept to help ensure that there`s something special for every member of the family. Teens will find video games, pool tables, music, movies and sporting activities. They`ll have enough freedom to feel independent and pursue their own hobbies and make new friends, but there`s always staff around in case they need anything. An Information Area lists all of the activities going on each day, so you can meet with our staff to plot your itinerary and plan your adventures for each member of your family.Beach and Swimming Pool
The blue waters of the Caribbean and the soft white sand are just like paradise and will make this your favorite seaside getaway. Fiesta Americana Condesa Cancun All Inclusive is a privileged destination that offers guests the stunning beauty of the Caribbean and the tranquility of a large private beach. There are swimming pools, outdoor Jacuzzis, tropical gardens and waterfalls, creating a virtual paradise for you to enjoy. Guests can swim in the ocean, jump in the pool, play watersports, enjoy games on the beach or even fly a kite in the tropical breeze. Relax at a beach bar and order a snack that you can enjoy from your own lounge chair on the beach or by the pool. The choice is yours – and it`s all included.Miiluma Spa
Miiluma. My moon and my sea. The magic of Mexico, its traditions, its magical essence and the warm touches on your skin. Let it into your heart and into your soul. Essential oils and natural extracts, therapists that share their spiritual energy, quiet spaces with dim lights, cozy relaxing corners and the aromas, flavors and colors of Mexico – this is the magic of Miiluma Spa. The moon and sea combine to create authentic treatments that are not only good for your skin, but also for your soul.
Print Map & Directions
Cancun International Airport:
Approximate driving time to the Fiesta Americana Condesa Cancun is 15 minutes and distance is 24 km (15 miles).
Driving directions from Cancun International Airport:Driving directions from Cancun International Airport: Take airport access road going east and follow signs to Zona Hotelera. Proceed north on boulevard Kukulcan, the main street extending along Cancun Island. Resort is located on the right approximately 0.5 km (one-third mile) north of the Km 17 marker.
BookIt.com Verified Traveler
Geri Ventura from Santa Barbara, Ca
"This was my second stay in less than a year ~ and once again it was a wonderful vacation.
Rooms: Our room overlooked the pool in the Sun Tower, and had a balcony which was lovely to have coffee on in the mornings. Our room was cleaned twice a day, and in the evenings, a sweet treat was usually left for us with turn down service. We were also greeted with fun towel decorations and messages in flower petals on the bed on some nights.
TIP: Ask for a full balcony if you plan to sit outside of your room - as not all rooms have them. My first stay overlooked the resort south of the Fiesta Americana, and the room was equally as nice and also had an ocean view. Honestly... NOT having a balcony wasn't an issue since we spent so little time in the room.
Food: The food was nice, however, there were several nights when one of the four restaurants on site were closed, which created 20-45 minute waits in the ones that remained open. The dinners we had in the 3 (non buffet) restaurants were elegantly served and top notch. Ever server was attentive and made good recommendations. My favorite was the 'watermelon salad' at the Mexicana Restaurant. I would never have ordered it had the waiter not suggested it, and it was delicious. The desert tray sampler in the Italian restaurant was also wonderful.
Bars: The pool was always full of people enjoying themselves, and the activities were fun. The Bartenders at all of the bars kept up with an ONSLAUGHT of sometimes rude and demanding drinkers - who - because they are at an 'all inclusive' thought that meant they should drink themselves to oblivion. My favorite (not) was when an already drunk guest would 'order' 'shots for everyone' as if they were a high roller...Oye. Those guys deserve a raise for putting up with what they do all day ~ and they do it with a smile.
Entertainment: The daytime activities were always fun and the staff made a point of getting to know the guests by name: (Water aerobics, pool and beach volleyball, darts and 'corn hole') The night time shows were also entertaining. Everyone really enjoyed the Michael Jackson tribute. In the Lounge, the Karaoke singers, and Elvis impersonator were also fun.
If I were to say anything should be improved or added, it would be to have a disco or nightclub venue on site. They offer an escorted trip to a nightclub (with cover charges) in town, but we aren't interested in leaving the resort at night after drinking during the day...
The Spa services were also divine! I had a hydrating facial and Swedish massage, and Carla had me so relaxed that I fell asleep!
The ONLY stain on our otherwise wonderful vacation was participating in their 'promotional' presentation about their 'resort programs'. This was a HARD SELL equivalent to a time share type program. What was supposed to be a 90 minute presentation turned in to a half day waste of time. We started at 9:00 and didn't get out until 1:30. We almost committed - but didn't, and we are extremely glad we didn't. After re-evaluating the program, it was clearly not a better deal for the way we like to vacation. We are confident that we can do a much better job pricing out vacations independently and with no restrictions, than investing in their 'points' program.
Fiesta Americana Condesa is a wonderful resort, and the staff are top notch. I am sure we will return again in the future!
"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
DeWayne from Buford, Ga
"The only negative that can be said about the place is the small rooms and lack of balconies"
Posted: Mon, Apr 15, 2013- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Joe from Ny, Ny
"Stayed 6 days and loved it. The staff is very friendly and efficient. Hotel, pools, and grounds are good. Only complaint is they could use more activities for kids. Overall we would definitely recommend it"
Posted: Mon, Apr 01, 2013- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Bill McCOY from Springfield, Mo
"We stayed 6 days and 5 nights. We loved the service, the room and the pool. It was all great.
A word of advice bring your husband a shirt with a collar there are 2 restaurants that you cannot go to without a collared shirt and long pants."
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Mario Segura from Shertz, Tx
"We loved this hotel,everything was excelent ,clean,the food always good and fresh,staff friendly and efficient all the time. we can't wait to go back. In fact this is our second stay at Fiesta Americana Condesa."
Posted: Wed, Jan 09, 2013- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Neal Braswell from Olathe, Ks
"Staff is very friendly and helpful. Rooms and resort are very clean. It is not a new resort but the atmosphere makes up for that. The food was average quality except for the Italian and Mexian restuarants which we really liked. The beach was excellent and the volleyball and soccer areas were in constant use by the guests. Plenty of room poolside to relax too. I highly recommend a day trip to Xcaret for couples or families. If we go again we would actually do that park again. Bars outside say they close at 5pm but might close 15-30min early and lobby bar says it closes at 1am but it tries to close early every night...not bad b/c we don't drink a bunch but something to keep in mind. Highly recommend this resort overall."
Posted: Wed, Jan 09, 2013- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Chandra Keerthy from Rochester Hills, Mi
"It was memorable experience, We had a short trip. Wished we had stayed longer .
We did not have lunch as we used to travel out. All inclusive was perfect as we did not have to worry about finding places to eat. Wished they had more Vegetarian food. Breakfast was almost same everyday. Service was excellent at buffet and in restaurants. WiFi worked in restaurants and around the pool. Needed different code after day or two. Beach was extremely beautiful and well kept. There was always a lifeguard. Did not use any of the Resort credits . They had different program in the theater everyday from 9-10PM.
It is good place for Families and couples.
In the airport there are people with badges who look official but are from 'timeshare' selling tickets, the representative from Bestday van service are outside.
It was safe and peaceful vacation.
"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
David & Erin from South Dakota
"Our stay at Fiesta American Condesa for technically the week before Christmas was excellent. As some other reviewers have commented, the hotel is older, but by no means run down. It is clean and well-taken care of- in other words, it has character. Just look at the sheen of polish on the wooden railings and doors. The room was not ostentatious, but clean, comfortable, and well-stocked every day with bottled water and drinks in the mini-fridge (which were all included in the room cost). Staff would even come by at other times during the day and ask if we needed any extra water or towels. All of the staff were superb. They were friendly and solicitous, everyone offering a smile and an 'Hola,' or 'Buenos dias,' even just in passing in the halls. The concierge desk was extremely helpful in telling us how to use the buses to get around Cancun (highly recommended over driving yourself) and how to plan our trip to the Mayan ruins in Coba, and even asked us how it went when they saw us the next day. By the way, the bus line ADO was easy to use, the employees were very helpful even if you don't speak great Spanish, and the buses were as comfortable as those you would find with a tour company for a fraction of the price ($36 USD for 2 round trip tickets to Tulum as opposed to $69-120 USD PER PERSON for a tour). Pool and the beach were very clean with staff coming by to ask if you wanted anything to drink. All the restaurants had great food and service. For us, a younger couple on our first trip to a non-English speaking country, this place was perfect for its simple charm , friendliness, and exceptional service. Definitely would recommend and return again!"
Posted: Sat, Dec 29, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Amy Fouch from Waldo, Ohio
"I surprised my husband with a trip to Cancun for his 40th birthday with 8 of our closest friends. We chose Fiesta Americana Condesa and I am so glad. The hotel was beautiful, food was excellent and the staff was amazing. Staff kept the shots and laughter coming. we had favorites at the mexican restuarant-they made our last dinner there special by bringing in the chef and offering a special menu just for us. Very sweet people. The staff that cleaned our room were also amazing...each day we would have a new little message on our bed and they also surpirsed us by decorating our room with balloons and streamers for my husband's birthday along with giving us a birthday cake. We will for sure come back to this hotel and recommend it to everyone!"
Posted: Thu, Dec 13, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"Relaxing and many activities for kids. Staff is friendly and food is good. Room is sufficient, but not fancy. Would go back."
Posted: Sat, Nov 24, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Angel from Dallas, Tx
"This hotel is amazing! what makes me want to come back again is how clean the hotel is, the views, the staff, and the food! the staff were ridiculously friendly and they seem to actually care to make your stay wonderful unlike other places where some staff seem inconvenienced. i am definitely coming back again and began to already tell others that this is the place to stay in cancun"
Posted: Sat, Aug 18, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Mario & Belinda from Schertz, TX
"We loved this trip the hotel was great,the food was good quality, fresh,every day was different food,service was incredible,our room was clean and also the service in this area was great"
Posted: Sat, Aug 11, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Betty from Waukesha, WI
"From the moment we arrived, the service from this hotel was wonderful and the staff was so nice and friendly. She even switched one of the rooms for us because we preferred a queen size bed. Their staff does not say 'no' and thoughout our stay, they were always there to serve us.
The place was clean because everywhere we went, they were always cleaning something. The rooms were clean and the maids came in twice a day to maintain them. The beach was well kept and every morning the staff put out the lounge chairs. The pool area was very nice and clean. They are well staffed and it was very easy to get drinks.
They have a smaller selection of food than I expected but they do have quality and taste. The buffet is good but the acoustic is bad especially when there is a screaming baby in the restaurant. We loved the Italian restaurant the best except the air conditioning wasn't cool enough...but who cares the food is what matters. The Asian and Mexican restaurants are also good. In summary, the food is good and the staff keeps refilling our drinks.
They have time share so they do try to semi-pressure you to go to their meetings. This was the only thing we did not like because we just arrived and were hot, tired and hungry. She sat with us for almost an hour trying to get us to attend the time share meeting. She was very friendly and also gave us a summary of the hotel ammenities but we wanted to eat and go to the pool. We would say 'no thanks' but every time we walk past or have to go to the consierge's desk, they would ask again.
If you want to attend tours, we recommend you book on-line and by-pass their tour desk. Their tour desk cost more and since there is free wi-fi, just book the tours in your room.
Overall, I would definitely recommend this resort to my friends."
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Jose A Lopez from Dayton, NJ
"We had a wonderful family vacation in cancun. The staff made us feel very welcomed by attending to all our needs. The food was delicious and abundant with the servers always there to fulfill our needs. The hotel was very clean and the beach as well. We would recomend this hotel to any family looking for fun under the sun. Also the resturants were phenomenal with no need to make reservations, you could eat there many times throughout your stay."
Posted: Fri, Jul 20, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"Loved Loved Loved the Hotel and the time spent in Cancun. The staff was very friendly, warm, attentive, and accomodating. the Front desk supervisor was exceptionally professional and welcoming. He made special accomodations for us with a nicer view from the hotel room. I drink never went dry! The waiters were very accomodating and even fixed me a plate of nachos and dip...totally delicious too! The fish tacos served by the pool were awesome... you eat eat eat and eat some more... The tapas bar was a nice touch. However, I think if they were to add some salsa dancing at night or some dance music in general it would give us more to do at night. We had to go into town for the night life. That was the only drawback if I had to pick one. 24 hour room service was very nice...the kids totally enjoyed that part of the trip. Ambience was great... it was an open air hotel...meaning the rooms were accessed from outdoors...that left it a bit humid throughout the corridors...but the restaurants were not affected by the humidity. The food was scrumptuous in all restaurants and plenty to choose from. Would I go back? absolutely! "
Posted: Wed, Jul 11, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Debra from Fairfax, Virginia
"Middle aged couple. Went for 25th wedding anniversary and a vow renewal ceremony.. We got excellent service from absolutely every person at the hotel. Food was plentiful all day long. Nice selection of places to eat. Swimming pool was beautiful with waterfalls, pool volleyball and of course the famous swim up pool bar. Beach was awesome white sand and turquoise water. You have to watch out for undertow. Flags posted no swimming while we were there, but as long as you stay in the shallows you should be fine.
Stayed in a Master Suite which directly overlooked the beach - with a big balcony and jacuzzi. Awesome. Two big rooms and two bathrooms. It's not that much more expensive to stay in the Master Suite - so if you want perfection - go for it! Full moon overlooking the ocean while we were in the jacuzzi drinking champagne was a memory I'll always carry. Can't put a price on that! We had maid service twice a day - once in the late morning and once in afternoon. Everything was mopped and dusted every day. Room service was prompt and presented as if you were in a fine restaurant. Good coffee! Great service.
Our vow renewal ceremony was handled by a wonderful person! She listened to me get the details straight for six months through emails. When we arrived, everything was arranged. The 'Only Us' package was perfect for us. It included a bottle of champagne in the room, my bouquet, his corsage, steaming my dress and his clothes; ceremony on the beach with a minister; dinner on the beach with rose petals and tiki torches; plus a cake! The minister did a wonderful job with the wording in the ceremony. They put up a little bamboo thingy on the beach for the ceremony. It was beautiful! The sun was shining and the breeze was blowing. Very romantic. The best part is we could add guests to that package if we wanted to. Thorough!
The photographer for weddings and such had an eye for the artistic pictures! He took us to several locations around the hotel for photo shoots - and even let us use his own antique car for pics! Wonderful, warm personality, easy to work with. We got 12 poses included with our 'Only Us' package. Although he took 150 pictures, he didn't pressure us to buy more. However, he made us a hard back book of photos from the different locations - and I bought it. Beautiful! Good job!.
We didn't have one bad experience in this hotel. The only thing my husband complained about was that the restaurants were not air conditioned. Also - one thing we recommend is to bring lots of single dollar bills for tips. Although not required, it's courteous to leave a couple of bucks on the table after you eat or when you get room service. They only give change in pesos. So bring lots of singles!
Overall a wonderful experience! I didn't want to come home!"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Robert Hatchett from Decatur, Alabama
"Our honeymoon from the flight to the Fiesta Americana Condessa all-inclusive resort in Cancun to when we returned home could have not been more perfect. The resort staff was unbelievable, activities group were all you could ever ask for in showing everyone a good time. The concierge's and the Best Day Travel agent were on top of any question we had and never gave us bad advice. I have never seen a property that had such a great lanscaping and maintainence crew. They cleaned the beach everyday, trimmed bushes, clean floors and always seem to be painting somewhere but not that you would even notice them. They have a great system with great employees. Food was excellent from the 5 star type dinners we had to the buffets and snack bars. The waiters around the pool and beach make sure you always have a drink,food or umbella for shade is needed. I can't say enough about the experience and would recommend Cancun and this resort to anyone. Thank you for making our honeymoon perfect."
Posted: Fri, Jun 15, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Lovell from New York, NY
"This was a great choice in our decision on where to stay in Cancun. The hotel is beautiful and the staff was friendly and helpful. It's about 15 min by bus or cab to get to the strip where all the clubs are... Overall a wonderful experience and would recommend this place to anyone visiting Cancun.. Only damper was returning home on Aeromexico... Everything that could go wrong definitely did so (lost luggage, 8 hour flight delay, missed connection flight as a result, nobody seems to understand English, horrible, slow service). When going to Cancun stay at Fiesta Americanas Condesa... Just opt out on the Aeromexico selection... The decision to fly with them was the worst... Almost ruined an amazing trip."
Posted: Wed, May 30, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
DELORA PETRESS from CORAL SPRINGS, FL
"I DO NOT KNOW HOW THIS RESORT SCORED SUCH HIGH RATING.
THE BED WAS SO HARD , WE DID NOT GET 1 GOOD NIGHTS SLEEP
OUR UP GRADE ROOM FOR OCEAN VIEW HAD PALM FRONS DIRECTLY IN FRONT, SO MUCH FOR OCEAN VIEW!
MEXICAN RESTAURANT WAS ONLY ONE WITH GOOD FOOD, ALOT OF ITEMS CAME AT AN EXTRA CHARGE. SO MUCH FOR 'ALL INCLUSIVE'
UPON ARRIVAL WE WERE APPROACHED BY(WHAT WE THOUGHT WERE HOTEL EMPLOYEES) 3 PEOPLE TO GO ON A TOUR OF HOTEL, WHEN IN FACT IT WAS A SALES PRESENTATION!!!!
OPEN BAR IN ROOM;
FRIDGE HARDLY WORKED, NO LIQUER IN ROOM
TERRACE FURNITURE; 2 PLASTIC CHAIRS!
POOL BAR AND OUTSIDE BAR CLOSED AT 5:30PM!!WE'RE ON VACATION!!
THE BARTENDERS WERE VERY NICE AND THANKFULY WE HAD NICE WEATHER.
ALSO THE NO TIPPING; ANYTIME ANYONE DID ANYTHING AT ALL FOR YOU THEY STOOD THERE CLEARLY EXPECTING A TIP. I DO TIP QUITE WELL BUT IT BECAME A LITTLE TOO MUCH.
WE WILL NEVER RETURN TO THIS RESORT,WE HAVE ENJOYED ALL INCLUSIVES , IN MANY COUNTRIES. YOU REALLY NEED TO RE-RATE THIS ONE."
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Terri from Springfield, IL
"First I'll say we go to Mexico every year and this resort is one of the better ones. Probably the only downside was the food: Breakfast is our most favorite meal on vacation and we couldn't get bacon or eggs anywhere....the last morning they put green beans in the scrambled eggs...a little weird. Lunch we spent at the outdoor/poolside mexican taco place and it was awesome...guacamole, salsa and fish tacos...very good. For lunch they also have a grill with burgers and appetizers which was also very good. For dinner: the Mexican place wasn't very Mexican-y, the Asian/sushi place was awesome, the buffet place was ok. We've had better food at other resorts but it wasn't horrible by any means and we definitely weren't left hungry. All inclusive does not cover lobster or steak so that was a negative. The pool was awesome...one of the best! This is the most important feature for us going on vacation. The infinite pool was the relaxing, quiet place. The swim up pool bar area was fun with entertainment and that wound into another pool area more for kids which was good too. We loved how the pool had many places where you could put chairs down into the water to lay out as well as tables built into the pool where you could eat or chat with friends. I also very much enjoyed the area with chairs facing the ocean and the waiters for drinks were the best! Also we liked that this resort did not have a ton of college students. While we enjoy our drinks and letting loose a few nights....there were no annoying, drunken college students getting in the way.....very nice! We originally thought this resort was in the heart of the downtown area...some of the maps showed us it was...but it's not. If you want to go downtown for shopping or a night out, you'll have to take a cab. It's not the end of the world and it's a quick ride, it just wasn't where we were thinking it was. The rooms were nice. We had an ocean-view room which meant just that. If you want ocean front or the ability to hear the waves from your room, ocean-view will not get you that. The air conditioning works which if you've been to Mexico before you'll know sometimes it barely works and that wasn't the case here so that was nice. They kept the mini-bar stocked...another thing that's hard to come by in Mexico when you need bottled water...very nice. The beds were also good too. The staff was extremely polite and the service was the best!"
Posted: Sun, Apr 29, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Shawn from Ottawa, Ontario
"Very nice place, I would recommend this to a friend, or faimly. I would definetly go back anytime. Everyone was nice, food was good, try the shrimp tocos if you end up going. Hope you enjoy it as much as my girlfriend I and did."
Posted: Sat, Apr 28, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Michael Shockley from Knoxville, Tennessee
"The staff was great. We did have to change rooms due to hard mattress and poor view of the ocean. The resort only had one type of beer. Entertainment was excellent. Over-all this was a nice place to stay while in Cancun."
Posted: Mon, Apr 23, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
LyndonAguiar from Midlothian, VA
"We were very satisfied with our first all inclusive vacation. This was a wedding anniversary trip and theydecorated the room very nicely with those towel swans and red rose petal on the floor, and a bottle of champagne.There were no hidden charges or any additional expenses incurred. The three main restaurants were great, specially the non-buffet style ones. Food was almost gourmet quality with great presentation, exotic Mexican and international dishes. Bar service was great, great bar atmosphere and friendly staff. Entretainement was awesome. Michael Jackson show was as professional as one you would see in Las Vegas. Upon check out, the staff was kind enough to let us stay in the property until 3pm when our ride came, so we had an extra lunch and drinks by the beach.The only negative part is that the resort makes you go through a sales pitch for their vacation club. This was very unexpected for us and a bit uncomfortable because of the aggressive sales tactics. However, we managed not to buy anything and still got a couples massage at the beach and free round trip ride to the airport. Overall, it was a great trip and we will efinitely come back with our children."
Posted: Fri, Apr 20, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Mike from Buffalo, NY
"In short I have to say that our party of 18 (8 adults adn 10 children ranging from ages 7 to 18) had the most enjoyable stay here. The staff was responsive, curtious and always available. We did not find a bad meal over 8 days in any of the 4 resturants. The stay was so good that two of the families traveling (who had not ventured outside of the USA for vacation before) wanted to pre-book our spring break for 2013. Everything was great including the kids club adn nightly shows / activities. Definately take advantage of the free water sports that are located directly across the street on the lagoon side."
Posted: Tue, Apr 17, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Adeana from Fort Thomas, KY
"Overall the trip was good. The food was pretty decent especially being an all-inclusive. They had good liquor choices included as well. We were not impressed by the ambiance of the lobby, hallways, room, etc... There was nothing tropical or vacation feeling about it. We walked down a dark hallway to our room on th 1st floor which was the Master Suite, nicest room possible. Blah, nothing special. The pools, restaurants, outside and mostly the entertainment made up for the blah insides. Our kids enjoyed the included kids club which we could drop off and pick up as desired. We did have an hour and a half of adult time with adult beverages in one of the adult pools every day from 3-4:30pm while our children enjoyed a movie with the great kids club staff. That I must say was the highlight of our day! There was daily and nightly entertainment which we all enjoyed. I do not think we would return but I definitley would not complain."
Posted: Mon, Apr 09, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Timothy Buscarino from Saginaw, MI - Michigan
"This was our first Mexican vacation. To pick our resort we used other reviews, so that is why I am writing this one. The experience was great and so was the food. The 3 of the sit down restaurants were wonderful. The Italian restaurant was near perfect. They do adhere to their online policy of clothing and children at this restaurant which really was no issue for most guests. The breakfast buffets were very good and the walk up grills were also great for the kids / quick snacks or meals. The Cevicheria restaurant serves wonderful seafood dishes in a casual outdoor atmosphere, overlooking the Caribbean. The resort layout was in a u shape which made everything near to your location. Another plus was their lounge chair policy that prevented the dreaded get up at the crack of dawn to reserve your chair. The policy was no reserving before 8am and if it was abandoned for more than one to two hours the staff removed your towel. This policy allowed for all guest to enjoy a lounge chair. As the general manager put it, 'I do not want our guest to be worried about chair availability'. Everyone at the resort was very friendly and helpful and we definitely plan to return. I wonder about the negative reviews as we had an excellent time. Of course we do not expect that should be treated like 'royalty', just reasonable service with a positive attitudes."
Posted: Sat, Apr 07, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Robert from Solon, Ohio
"The hotel was a great place to stay. Friendly staff, great food, clean and top notch all the way. I look forward to returning again and again."
Posted: Thu, Mar 29, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Sedi Vafa from Marietta, Ga
"My husband and I went to Cancun for 5days March 15 to 19. Overall we had great time. The resort was very clean and beautiful. Excellent staff and customer service. The room was nice we had garden room in 4th floor but from our room we could see the ocean, pool . The room was nice clean no problem. We did not have any problem with bed as other viewer had . Th bathroom was small ( we are small size) therefore we did not have problem, but if someone is overweight she/he is not going to like it. The pool , ocean beautiful. The ocean was prey wavy and red flag was up all the time, but we did go in the water and had fun. I liked everything except the food . It was not my favorite. The breakfast was good. but lunch and dinner was almost the same everyday and very test less. Do not waste your time in the Italian and Mexican restaurant. Food is not what you expect. We enjoyed the cafe in the lobby they have very tasty pastry , Danish. They had show every night started @ 9pm they were ok to keep you busy. Overall we enjoyed stayed there. I may not come back again because I did not like food . I prefer try somewhere else."
Posted: Mon, Mar 26, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Mark from Austin, TX
"Food: Buffet food and Mexican restaurant were awful. Asian Restaurant was OK and Italian Restaurant was excellent. Rooms. Dated and beds were so hard I woke up sore every morning. Views: Views were excellent Beach: Excellent, Water a little rough for small children Pool: a little on the cold side but nice. Both hot tubs were empty of water. Entertainment: Get yourself out of there. Unless you were born in the big band era this hotel will put you to sleep. Bars: The bars were limited at best. The only bar open at night is the lobby bar. When I am on vacation I prefer to have drinks by the beach or pool. Everything but the stuffy lobby bar closes before 10:00 Service: A major bright spot. The staff is wonderful. All in all I had a pleasant mediocre experience. I have been to other all inclusive resorts in Cancun and know that you can get a better experience for not much more $$."
Posted: Mon, Mar 19, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Kaitlyn Lelievre from Forked River, NJ
"Upon arrival we were greeted right off the bus by a very friendly and welcoming bell boy who directed us to check in at the front desk. Upon check in they gave us a smoking room with two full size beds. I called the front desk to inform them do to a medical condition I cannot and will not stay in a smoking room and that I want a king size bed. I did not come on vacation to sleep in a full size bed when at home I have a king. They said there was nothing they could do and I proceeded to become very nasty and demanded something to be done. We asked if we could pay for a partial upgrade until a room became available and they told us it had to be for the whole time. Then three staff members told us three different prices to upgrade and we paid 728$ to upgrade to a master suite. The master suite was beautiful, clean and comfortable. Laying out at the pool I happened to speak to another couple who upon arrival they didn't have their room available and they were upgraded to a master suite for free. Back to the front desk I went to complain and after fighting with them for an hour they said they would refund the 728$ if we switched to a lagoon view room. We agreed ( I have yet to see the credit to my credit card) and we moved our room to be put in a room that had a leaking bathroom to the point where it was flooded. NOTHING was done. The last night when the lady called me in the room I told her since the last two days we were ignored. She offered for me to pack my bags for the 4th time and move for the last 10 hours of our stay. We also recieved a couples sweedish 'massage' in which the therapist basically rubbed oil on our body without massaging at all. The lady said she would see if she could get a refund and never got back to me. The food was terrible very bland and the first four days I spent on the toilet sick. I have traveled to numerous places to the carribbean, mexico europe and throughout the US and never have gotten sick like that. The other staff members aside from the front desk were incredible, very nice, helpful and friendly. They work very hard to keep and maintain the grounds and cleanliness of the resort. We also had pictures taken in the photo shop who was just simply amazing. I have had soo many compliments on all the photos. The beach was beautiful and it isn't on the reef which was nice. You could never find chairs to lay out by the pool unless you were out there by 7am which I'm not exaggerating. Overall I would say save your money and stay at another resort."
Posted: Tue, Mar 13, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Mark from Osceola, Indiana
"When we first arrived we were very pleased. The hotel lobby was beautiful. We had originally booked two garden view rooms and at the last minute decided to upgrade one of the rooms to a master suite. The room was beautiful and had a great view of the ocean. The mini bar had water, beer and pop. I would of expected some type of liquor but they did send us a bottle of champagne. Like all the other resorts if you want a pool chair you better be pool side by 7am or forget it.The majority of the food was alright. The fish/shrimp taco bar was probably the best. However, the service in any of the restaurants was not good at all. Most of the time we had to wait to get water or a cocktail. Many of times they would walk right past us like we were not even there. After 4 days into the trip we were approached by a spa employee asking if we would like to book something at the spa. My husband and I decided to treat ourselves to massages. Come to find out we had $80 in credit to use which we were never told about when we checked in. The spa employee was nice enough to come back and tell us or we never would of known about it. As for our room, room service and maid service I was a little disappointed. You would think that being in the master suite we would receive just a bit extra but it sure wasn't like that. My daughters room was cleaned everyday. The fridge was stocked and they even had a cute holder made out of a towel for their tooth brushes and tooth paste. Our maid never seemed to have the right coffee for the coffee maker in our suite. I asked for a few extra cans of pop and she told me she would return with them shortly. Well when we checked out on Saturday I was still waiting. One day she didn't even show up and another day called in the late afternoon and inquired about cleaning the room. I told her we were leaving by 5:30. We were back in our room and it was after 10pm and she showed up to clean the room. Little late for that if ya ask me.. Last time I checked it said this was an all inclusive resort but when I called room service and asked for a bottle of champagne I was told there would be an additional charge for it. I guess its ok to sit at the bar and drink the bottle but I can't have one in my room. That makes no sense to me especially when there are several bottles on ice in the lobby just waiting for anyone to help themselves. They should also get more help at the lobby bar in the evenings. The place was packed and there was only one bartender. Long wait to get a drink. Overall it was a good trip but I don't think we will be going back to this hotel. I have stayed at several others and have experienced much better food and service."
Posted: Tue, Mar 13, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
BookIt.com Verified Traveler
Kristina Stanek from Marietta, Ga
"This was our first trip to Cancun. We are very pleased as to how our trip turned out, The hotel was a great place. The food, the drinks and the weather was great."
Posted: Thu, Mar 08, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Jenifer from Lorain, Oh
"We went with another couple. first all-inclusive experience. We had a great time and enjoyed the resort. We thought the food was delicious and the resort was lovely. Dont prepay for the transportation just get a taxi because you waste alot of time waiting for other tourists to board the van and have to drop them off too. I will deftinitely recommend this resort. It was wondersful."
Posted: Sun, Mar 04, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Anne Hoddinott from Chico, CA
"The staff at the Fiesta Americana Condesa Cancun were great. The beach and pool are beautiful and the food overall is good. The Italian restaurant was best, but small and always had a wait. Access to town, shopping and ferries to the other islands was easy on the city bus that stopped in front of the hotel. The cost was 8.50 pesos (about 70cents) or $1 if you didn't have pesos and the bus was occupied mostly by tourists."
Posted: Sat, Mar 03, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Dominick Garibaldi from Newburyport, MA
"Those were the words my 16,17 & 21 y/o used to describe our recent stay at the Fiesta Americana Condesa Cancun. I have to agree with them. We travel frequently & it has been over 20 years since I went to Cancun. The only regret I have is that I made the mistake of going to all the other Caribbean Islands instead of coming to the BEST in Cancun. The BEST are the BEACHES, FOOD, STAFF, and COURTESY & HOSPITALITY of EVERYONE IN CANCUN!. I would definitely recommend this as a PRIMARY DESTINATION VACATION! HAVE FUN. ADD: MUST GO TO XPLOR!"
Posted: Sat, Feb 25, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"From the moment we arrived, the service from this hotel was wonderful and the staff was so nice and friendly. The food was delicious and abundant with the servers always there to fulfill our needs. This resort was very nice and the staff was there for every need Also the resturants were phenomenal with no need to make reservations, you could eat there many times throughout your stay.
Overall, I would definitely recommend this resort to my friends.'"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"SAW FLEAS JUMPING IN THE BATHROOM...NO JOKE.
AND THEY HAVE THESE WELCOMERS THAT TRY TO SELL YOU A MASSAGE RELENTLESSLY."
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
"We went for 5 days 4 nights in feb. staff was extremely friendly and helpful. Most if not all the staff spoke English. All inclusive is def. the way to go. Had access to the rooms mini frig all bars, restaurants, and cafes in the hotel as many times as u wanted throughout the day. Beautiful beach, white sand, not rocky like some of the beaches at other hotels. Food was great!! Def would go back."
Posted: Fri, Feb 17, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"Anyone travelling to Cancun, I highly recommend the Fiesta Americana Condesa. It was my second time. Both times were great. The service was second to none.
Dave"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"food was very poor,if this hotel whant us to go back need to improove a lot food,make sure everyone have hairnet in the kitchen found five times in the salad than the rooms need to renovate they are very old"
Posted: Sun, Feb 12, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?No
"We just got back and we loved everything about the resort. It was very well maintained. The staff was wonderful, the food was fantastic, staff was constantly asking if we wanted more drinks or more food..... The pool was beautifully landscaped. This is the first resort I have ever stayed at that I would book another trip to. I was very happy with everything about this resort :)"
Posted: Sat, Feb 11, 2012- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"We did not have maid service for two days and had to call down for towels and supplies
Also, we were told that our hotel credits could be used for anything and then once we arrived we were only able to use them for the specified services, so we were only able to use $50.00 of our $300.00"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"We have been coming to Cancun for many years and this was our first stay at this hotel. It is a beautiful property. The pools are so beautiful. The rooms are a little out dated. The staff are super friendly. The food at the Italian restaurant and the La Cevicheria is the best. The Mexican restaurant and the buffet are nice too. We really enjoyed our stay."
Posted: Fri, Nov 18, 2011- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"Had a wonderful time. The staff was extermely helpful and willing to do anything for you."
Posted: Wed, Nov 02, 2011- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"First of all, if there was a way to describe the staff at Fiesta Americana Condessa, that went beyond excellent, I would use it. Without exception, every staff member we encountered smiled, said hello and went went out of their way to be helpful. That said, I would like to call your attention to some staff members who were beyond exceptional. The staff at a resort is that resorts most valuable asset, and at Fiesta Americana Condessa, I sincerely hope the management realizes and acknowledges that asset. It is a beautiful resort, with very well maintained grounds and beach areas, and kept exceptionally clean. Needless to say, the food, bar service and entertainment was first class. There was a storm while we were there, that had been going on for a few days before we arrived. As a result, we had the only problem we encountered. Our first room, #218, had a defective air conditioner/chiller, and the room was extremely damp and musty. After two days, we spoke with the receptionist and she immediately arranged a change to Room 609. Other than a small leak above the Sliding Door, that was tended to each day by Housekeeoing, the rest of our stay was perfect. We would recommend Fiesta Americana Condessa to anyone, and hope to return ourselves next year. Thank You for a wonderful time."
Posted: Tue, Oct 25, 2011- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"This is my first vacation at this resort. It was recommended by my wife and daughter who stayed there in April and loved it so much I went for a week with my wife.
The hotel is exceptionally clean even though the resort is a little older. The staff are the most friendly I have ever had in any resort anywhere in the world.
Food is very good and lots of it along with the drinks.
Looking forward to returning again next year."
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"Check in was so efficient that I hardly had time to drink the champagne that was given to me when I first arrived. We booked a garden view room and was upgraded to an ocean view room at no charge. 3 more glasses of champagne and we were on our way to our room.
The view of the resort and ocean from our room was breath taking. The in room bar was nicely stocked and in the room was in mint condition.
Our experience at the pool was excellent. We didn't want to move from our lounge chairs because of the wonderful service from our waiter..... nachos, Cuban rum and tropical drinks kept coming!!! Then he recommended the seafood hut. So off we went. Hands down...the BEST fish tacos I ever tasted!!!
Breakfast the next morning was ok. The restaurant was closed for renovations, so we did the buffet. After trying a little bit of everything, I stuck with danish and fruit. Eggs were runny & potatoes were hard....but the free mimosas made up for it.
Unfortunately, we only had 1 day to spend here, but I am currently working on booking my next trip here...only this time.....AT LEAST one week stay. I can't wait to go back.
"
- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
"My husband and I booked with bookit and everything was just as they said. We stayed at Fiesta Americana Condesa Cancun and Best Day provided our transportation from and to the airport. I can not say enough good things about FACC. The resort was beautiful and spotless and the staff was VERY friendly and efficient. The entertainment staff were GREAT! Best Day was waiting on us at the airport and arrived at the exact time they said they would for our return trip. Thank you Bookit, Fiesta Americana Condesa Cancun and Best Day. I can not wait to return to this resort and i HIGHLY recommend this resort. "
Posted: Wed, Sep 14, 2011- Overall Experience:
- Quality:
- Value:
- Cleanliness:
- Staff Efficiency:
- Staff Friendliness:
- Would Return or Recommend?Yes
- 24 Hours All Inclusive Resort
- High Speed Wireless Internet in Public Areas and Room
- 24-hour room service
- Snacks
- All beverages including Domestic and International Premium Brands in all restaurants and bars
- Day time recreational activities programmed by the hotel in pool and beach areas
- Night time recreation activities provided by the hotel in designated areas
- Free access to Fitness Center
- All Gratuities included
- HONEYMOONERS FREE PACKAGE: One bottle of domestic wine in the room upon arrival at the Resort! Please request your honeymoon package at time of booking
- - 24 Hours All Inclusive Resort
- - High Speed Wireless Internet in Public Areas and Room
- - 24-hour room service
- - Snacks
- - All beverages including Domestic and International Premium Brands in all restaurants and bars
Reg $
Award Winning Beachfront All-Inclusive Resort
- 4-Diamonds Awarded by the AAA
- 7 Restaurants to choose from
- FREE Fitness Center access
- FREE Wi-Fi
- Teens Club available
- Hurry, Limited Rooms Available!
Reg $
Award Winning Beachfront All-Inclusive Resort
- 4-Diamonds Awarded by the AAA
- 7 Restaurants to choose from
- FREE Fitness Center access
- FREE Wi-Fi
- Teens Club available
- Hurry, Limited Rooms Available!
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: Large suite with one king size bed. 844 sq. ft. floorplan with contemporary Mexican ambiance, luxurious bedding, and warm earthtones. Native hardwood furnishings, safe, Coffee Maker, stocked minibar with cold drinks, and bathtub. LCD satellite flat-screen TV with premium channels and Internet access. Living room and Dining area with table and four chairs. Two complete bathrooms. Corner rooms with over-sized ocean-front terraces featuring patio furniture and Jacuzzi.
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: This room has a king bed or two double beds and is a lively representation of contemporary Mexican design, with warm tones that contrast with the crisp white linens. It features comfortable hard-wood furnishings as well as a coffeemaker with all the supplies, cold drinks, bottled water, minibar and a bathtub. There's also a security safe, LCD satellite flat-screen TV with premium channels, Internet access. Guests will enjoy the view of the hotel gardens, adding a touch of paradise to your stay.
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: Roomy suite with one king bed. 645 sq. ft. plan with Mexican styling, large private balconies or terraces, luxurious bedding, and warm earthtones. Native hardwood furnishings, Coffee/Tea Maker, stocked minibar with cold drinks, and bathtub. hairdryer, safety deposit box. LCD satellite flat-screen TV with premium channels and Internet access. Living room and Dining area with table and four chairs. Two bathrooms.
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: Choose the quality atmosphere and contemporary Mexican style of these spacious rooms, featuring one king bed or two double beds with luxurious linens ideal for a restful sleep. The hardwood furnishings harmonize with the rich coffee tones of the room, creating an elegant and comfortable atmosphere. You'll find everything you need in the room, minibar stocked with cold drinks and coffeemaker with all the supplies. There's a large bathtub, security safe, Internet access, and flat-screen TV with premium channels. From the room, you'll admire the beautiful view of the Nichupte Lagoon.
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: The hotel's signature Mexican architecture is on full display in every corner of these guest rooms, which have been designed for rest and relaxation. This room has two double beds or one king size bed, with fine hardwood furnishings, warm tones that contrast with the crisp white linens and incomparable views of the Caribbean. You'll welcome each morning with fresh coffee from your own coffeemaker and there's also a stocked minibar with cold drinks and everything you need for a pleasant stay. There's also a security safe, LCD satellite flat-screen TV with premium channels, Internet access.
- Luxury Accommodation
- Unlimited Meals
- Unlimited Snacks
- Dinner A la carte
- Room service available 24 hours
- Minibar included in the room
- Unlimited Domestic and Select International Drinks.
- Free access to gym
- Non-motorized water sports
- Free Wireless Internet
- Fiesta Kids Club
- Teens Club
- Pool and beach recreational activities program
- All Gratuities
In Room Amenities: These spacious rooms offer refined details and have been designed for rest and relaxation. This room has one king bed or two double beds, plus hardwood furnishings and rich coffee tones that contrast with the crisp white linens and incomparable views of the Caribbean from the terrace or bed. Everything you need is waiting for you, including coffeemaker, stocked minibar with cold drinks. There's also a bathtub, LCD satellite flat-screen TV with premium channels, Internet access and security safe.
- 24-Hour Front Desk
- AAA Approved
- All-Inclusive
- Babysitting (+)
- Barber Shop (+)
- Beach Club
- Beach Front
- Beauty Shop/Salon (+)
- Breakfast Room
- Business Center
- Business Services
- Cafe
- Children's Program
- Complimentary Coffee
- Concierge Desk
- Conference Rooms (+)
- Continental Breakfast
- Currency Exchange
- Dry Cleaning Service (+)
- Elevator / Lift
- Express Check-Out
- FREE Wi-Fi
- Fine Dining
- Fishing (nearby) (+)
- Fitness Facility
- Gift Shop on Property
- Golf (nearby) (+)
- Guest Activity Desk
- Handicap Services
- Horseback Riding (nearby) (+)
- Interior Corridors
- Jacuzzi/Hot Tub
- Kiddie Pool
- Lounge/Bar
- Massage Therapist
- Medical Services (+)
- Multilingual Staff
- On-Site Check In
- Outdoor Pool
- Parking
- Properties with Word of Mouth Testimonials
- Restaurant
- Room Service Included
- Sauna
- Secured Parking
- Security Guard
- Service Dogs Permitted
- Shopping
- Spa Services (+)
- Swim-Up Bar
- VIP Rooms
- Valet Parking
- Volleyball Court
- Wake-Up Service
- Wedding Services (+)
- Wheelchair Access Elevator
- Widescreen TV
- Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
