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Emporio Hotel & Suites Cancun

Cancun, Quintana Roo, Mexico (CUN)

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Based on 1658 reviews
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Room & Rates
Superior Room, Ocean View

Superior Room, Ocean View

2 Full Beds
365-sq-foot (34-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, minibar, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 Bedroom, Kitchen, Oceanfront

Suite, 1 Bedroom, Kitchen, Oceanfront

1 King Bed and 2 Twin Beds
841-sq-foot (78-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Bedrooms, Beachside

1 King Bed or 2 Twin Beds
Features a private balcony

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 2 Bedrooms, Kitchen, Oceanfront

Suite, 2 Bedrooms, Kitchen, Oceanfront

5 Twin Beds
1205-sq-foot (112-sq-meter) room, balcony with ocean views

Layout - 2 bedrooms, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Bedrooms, Resort View

1 King Bed or 2 Twin Beds
Features a private balcony

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 1 Bedroom, Kitchen, Ocean View

Suite, 1 Bedroom, Kitchen, Ocean View

1 King Bed and 2 Twin Beds
841-sq-foot (78-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room

2 Full Beds
Features a private balcony

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Run of the house

Run of the house

2 Full Beds
365-sq-foot (34-sq-meter) room, balcony with resort views

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, minibar, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Junior Suite

1 King Bed and 2 Twin Beds
796-sq-foot (74-sq-meter) room with a balcony

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Master Suite

1 King Bed and 2 Queen Beds
1205-sq-foot (112-sq-meter) room with a balcony

Layout - 2 bedrooms, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Superior Room, Oceanfront

Superior Room, Oceanfront

2 Full Beds
365-sq-foot (33.92-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Microwave, minibar, coffee/tea maker, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 2 Bedrooms, Kitchen, Ocean View

Suite, 2 Bedrooms, Kitchen, Ocean View

5 Twin Beds
1205-sq-foot (112-sq-meter) room, balcony with ocean views

Layout - 2 bedrooms, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Bedrooms, Ocean View

1 King Bed or 2 Twin Beds
1385-sq-foot (128.71-sq-meter) room with a balcony

Layout - Living room, dining area, and sitting area
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with stovetop, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Emporio Hotel & Suites Cancun
Blvd. Kukulcan, Retorno Gucumatz, Km.17 Lote 49, Segunda Etapa, Zona Htl., Cancun, Mexico 77500

Rooms
Make yourself at home in one of the 399 air-conditioned rooms featuring microwaves and DVD players. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/cafÚ. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a computer station, express check-in, and express check-out. Free self parking is available onsite.

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Know Before You Go

  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • Up to 3 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 200 and MXN 280 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Coffee Shop
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Poolside Bar
  • Private Beach
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1658 reviews
from Columbus, Ohio
Submitted on 16-05-2016
Please note that as gorgeous as the landscape is, awesome location of the beach,pool and bar is, that the staff was phenomenal. Our daily bartenders were Damien and Jimmy. They both made our trip better than we expected. Always so helpful and ready to assist. On top of having amazing service bar service, we always went to Alvaro for lunch and dinner. He was an exceptional server and remembered everything we liked with it ready to go. We missed them more when we arrived back home than the ocean.
from
Submitted on 26-05-2016
It was our 1st time traveling to Mexico and my husband booked the tickets and hotels via online. Our experience with Emporio was amazing. We booked a suite, plenty big for just he and I. We had a lanai you can go out to from the living room or the bedroom and see the beautiful beach. The living room had 2 Murphy beds and a pull out couch. The kitchen had a full size fridge, microwave and dishwasher and a sink. Staff were very friendly and always greeted us, no matter time of day/night. Hot... Read more
from
Submitted on 29-05-2016
I was a little worried about travelling alone with my three year old son, however everyone here made me feel well at ease. All the staff interacted with my son. They were helpful and cheerful. There is a kids club where I could leave my son if I had wished too. It was run by a very helpful and kind lady called Fatima. She was great with my son and understood my situation completely. She went out of her way to help me and make sure I had everything I needed. I felt very happy here. The only drawb... Read more
from
Submitted on 30-05-2016
The place was great, the location was great the beach was great... But nothing to do to keep us there. Had young adults..always had to go to town and play. .no ceramic painting, no evening entertainment. ..nothing and food and drinks were slow getting to us.... I mean 1/2 to hour...
from Sao Paulo, SP
Submitted on 31-05-2016
we stayed for 3 nights and i will put in bullets the good points and issues we had: GOOD - kids poll and recreational area - room view - room space - pool area - location is also good as you can easily get a bus up to north, just need to walk 5 main to main road - buffet restaurant is good, but not many options... costs MXN280 per person and kids dont pay - beach towels are much better than the room ones - the price we got was good - the beach in front is beautiful, but with strong current, not... Read more
from
Submitted on 27-06-2016
This is a well kept hotel located almost at the end of the hotel zone in Cancun. Very close from Cancun┬┤s airport. Good hotel for a weekend since they only have two restaurants. I think the staff willingness to help saves face for the poor food quality. Bacoli restaurant for dinner has a good atmosphere and very good service. It┬┤s a shame that the food was not as good. Although their Pannacotta was excellent. Mostly a family oriented hotel. Very clean.
from MD - USA
Submitted on 28-06-2016
After a flight cancellation our airline put us here for a night. We were only there from about 7pm until 3:30am but they didn't make me want to come back. We had 2 rooms. They were far away from each other and ours was a 1 bedroom suite so we gave back the kids room and put them in our family room. The room they had also smelled. It was not good planning because they gave us an A suite and them a B room but in different places. The people who got the B room next to us checked in with us but they... Read more
from Brooklyn, New York
Submitted on 28-06-2016
This company know what it means to really service their guest. When my flight was cancelled I stayed here and it was by far one of the beat experiences I've ever had in Cancun. They accommodated my family and I and with a beach front suite and a hospitality room after they extended my checkout free of charge. You can't put a price on this kind of service. Carlos and manager Venjoseph Diaz Chavez were determined that my family and had a comfortable stay. The staff was friendly, the food selection... Read more
from Port Saint Lucie, Florida
Submitted on 28-06-2016
Great service all employees were so friendly & made our vacation so enjoyable. I want to give a hands up to all the employees starting with check in desk Suyeili always had a smile & was concern & helpful with all our needs. The pool staff Oscar & Elizabeth thank you for so much fun with all the activities. And a special thanks to Miguel the pool waiter & to all the bartenders at the pool bar they always had a smile & were very pleasant & respectful.
from Mildura, Australia
Submitted on 29-06-2016
Can't speak highly enough of the wonderful staff at Emporio Hotel & Suites Cancun! The staff there were so wonderful especially the wonderful Luis, Christian & Oscar who entertained my children (9,11,13) for hours on end day after day and allowed my husband and I to relax by the pool! Coming to Cancun was the highlight of my 3 boys trip overseas which included USA & Cuba! They really enjoyed playing soccer with Christian & Ping Pong with Luis! Thank you thank you thank you! I will highly recomme... Read more
from McLean, Virginia
Submitted on 02-07-2016
This hotel exceeded our expectations! The views were beautiful, rooms were updated and very comfortable, staff was amazing and the food was delicious! Our every need was met by the staff. When we wanted to go out on an excursion, the staff could not have been more helpful!
from
Submitted on 02-07-2016
Recently my daughter graduated from High School and wanted to go to Cancun with her close friends for beach week. From the minute we arrived at The Emporio Hotel till the time we had to leave the entire staff including the General Manager Omar Alberto Vazquez gave us the VIP treatment! I called in advance letting them know that the reason for our trip was the girls graduation...they asked me for a picture and when we got there the picture was in a picture frame and the beds were decorated with ... Read more
from Los Angeles, California
Submitted on 02-07-2016
Our visit was great! My son spent time in the kids club with FATIMA. She is awesome with the little ones! I felt very comfortable leaving my son with her. Thank you so much for keeping my son entertained and safe!!
from Denver, Colorado
Submitted on 03-07-2016
Hi there! Spent two weeks and a half here at this hotel. It was a great experience for my family and I. Credit goes to the amazing staff who work there! Especially those in charge of activities! Elizabeth was a lot of help and did a great job! I'll miss this place!
from
Submitted on 03-07-2016
There was a lot of construction going on during our visit both in the hotel area and in the pool area. Nothing was very impressive. Not especially clean. Not very modern or well-kept feeling. A lot of musty odors and food was just okay at best. I wouldn't stay there again. There are many much better places for the same price and even cheaper.
from Great Falls, Virginia
Submitted on 04-07-2016
I went with my friends and one of my friends family. The food was amazing. You can order lunch at the beach and they will bring it right down to your beach chair. The pool bar was fantastic. OMG, the staff was there to make your stay fantastic. I would highly recommend eating at the Italian restaurant that they have! The views from the room truly put this hotel over the top. I would do anything in your power ti get a beach view because it is definitely worth it. Lastly they have something for al... Read more
from
Submitted on 07-07-2016
Stayed at the emporio for 7 days for my 50th birthday. The hotel was average and the service was ok. The thing that will make me come back is the service and friendship of Marco a Waiter at the condeminto restaurant he is by far the best server I have ever had. Friendly and attentive and made my stay one to remember. Thank you Marco and I hope all the best for you and your family.
from
Submitted on 07-07-2016
The motel itself is just average and dated. Motel staff average. However I am writing about the Condimento Bar/Restaurant to rave about one of the bartenders named Rey. Rey is so very attentive and really treats customers with high class and never lets your glass be empty whether it was alcohol or just soda or water. It's awesome staff like him that will keep us coming back. Bravo!!
from San Diego, California
Submitted on 08-07-2016
Our family of five stayed at the Hotel Emporio during the last 3 nights of our two week trip traveling around the Yucatan Peninsula.I selected the hotel based on a reasonable price for a two bedroom Ocean Front and its proximity to the beach. We arrived and we were checked in immediately ( as opposed to an hour check in at a big resort in Playa de Carmen). We did not have high expectations due to some of the reviews on trip advisor, but we did not mind because we were here for only a few days. W... Read more
from Vilnius, Lithuania
Submitted on 13-07-2016
Stayed in the hotel with friends for a few days after intense cross-country travelling. The hotel is general was ok, but the best they have is the staff. Many thanks for Oscar from animation team and special thanks for David, who took care of my friend after she hurt her leg in the ocean.
from
Submitted on 13-07-2016
My husband and I spent 5 nights at this beautiful place! We celebrated our 5th wedding anniversary there and it was AMAZING! From check in to check out! Our bellman Martin, wonderful and helpful beyond necessary, our bags were delivered promptly! Martin, the other bellman, also sweet and helpful. The bartenders at the Bar, Reyes and Remigio were so rad! They kept us fully entertained, made us great drinks and kept us fed! They were like our brothers! Carlos, our beach waiter was so attentiv... Read more
from Ontario, Canada
Submitted on 14-07-2016
My boyfriend and I spent 5 days at the Emporio Hotel & Suites in Cancun, Mexico. We stayed in one of the Superior Oceanfront Rooms which had incredible views of the beach from a small balcony attached to the room. Although I wouldn't describe the room as being modern, it was clean and comfortable. I would definitely recommend this room if you are on a budget because while it is one of the least expensive rooms at the resort, it is just steps from the beach! The beach is lined with Tiki-style um... Read more
from
Submitted on 14-07-2016
Me and my mom spent three nights at Emporio hotel, where the rooms are very clean and the view of the balcony are incredible. We can see the ocean and the swimming pool from our room. The staff are very nice and warm, especially the safety guard by the hotel beach and Oscar, the hotel staff who helps me to inflate my swimming mattress with his mouth. They are all very cool guys and wonderful people.
from
Submitted on 18-07-2016
Great place to stay with kids. Clean and safe place with great staff. The beach area is emacculant and very well kept up. I did not see one piece of trash on the floor during my entire stay. Parking is very small but always found a place to park the rental.
from Evans, Georgia
Submitted on 20-07-2016
We have to give a plus to all the staff we encountered, especially Mr. Roger and Mr. Alfredo Rafael in the dining facility, They were always very helpful, polite and courteous. Great Job! The Hotel is located in a great location
from Denver, Colorado
Submitted on 20-07-2016
Come to meet Oscar the activity guy-5 stars! Lots of fun with beach soccer, beach volleyball and water games! Reyes and Erika are great servers. Hard to order food at pool, head up to beach bar for quicker service. Economical hotel with large rooms and Murphy beds. Nothing fancy.
from
Submitted on 24-07-2016
First time to Cancun and I wouldn't have had a better time. Family friendly. Great price for a wonderful stay. We stayed in a two bed queen size room. We had plenty of clean towels! Staff was amazing. I will definitely come back. The only downside is parking. They do not have their own parking lot.
from Ciudad Juarez, Mexico
Submitted on 25-07-2016
Excellent Room , nice sea view, not to far from Cancun Downtown, excelent service at the tour office, Excellent that they take care of turtles at the beach. nice beach bar.....I love volley bal and they have two beach volley ball beach courts .Store open 24 hours. recommended
from Ohio
Submitted on 26-07-2016
This place is top notch from start to finish. Service, courtesy, location, amenities all great. It was clean and had a wide variety of things to do as well as being within an hour of Playa del Carmen which was interesting and 10 minutes from Cancun downtown. perfect location.
from Oklahoma
Submitted on 27-07-2016
We decided to return this summer to the Emporio. We stayed last summer and really enjoyed our stay. We travel to Cancun at least once a year. This trip was just the girls. The Emporio made us feel safe and able to enjoy our trip. We requested the same suite that we had last year. Its an Ocean front one bedroom suite. The Emporio was able to take care of that request. We emailed the staff a couple a months prior to our arrival. Our suite was ready for us when we got there. The front desk che... Read more
from Parsippany, New Jersey
Submitted on 03-08-2016
Emporio Hotel in Cancun Positive; Resort- wonderful location, beautiful beach and Caribbean Sea. Beautiful landscaping, very clean, quiet and cozy. Restaurants- very good and always fresh food. All stuff always with a smile ,very helpful and friendly, like Eriberto. Excursion- we went for all day trip to see ruins of Mayan town in Chichen Itza, one of the new 7 wonders of the world. It was worth every single dollar. Overall; we were very happy in Emporio, even they had a construction going on... Read more
from New Smyrna Beach, Florida
Submitted on 04-08-2016
This was my first visit to Cancun although my wife and had been two times before but first time at the Emporio and we loved it! The staff were excellent and very friendly, rooms were very clean. Perfect location also, It's very close to the water excursions and the beach and beach views are breath taking! On arrival Sugeili the front desk supervisor was very professional and we did have a request though because they were fully booked she wasn't able to meet our request, however she went above an... Read more
from
Submitted on 04-08-2016
Spent three days at this resort with my two daughters. The hotel and grounds are clean and the room was spacious and in good order and the beach is awesome. Also, I felt the rate was a good rate. I did feel the front desk could have been a little better. When we checked in we were told I had only paid for 2 of the 3 days booked so they wanted my credit card for the 3rd day which I was hesitant to do since I thought. I had to look at my credit card statement because the confirmation I recei... Read more
from
Submitted on 04-08-2016
Miss Fatima, was great with my girls. They were fascinated with her attention. All the activities was amazing and educational. My girls wants to come back. As the same, with the activity guys and restaurant people.
from New York
Submitted on 07-08-2016
We were greeted with a smile and were very pleased with how easy they made the whole check in process. Our bellboy Martin was fantastic - we saw him everyday and he would greet us with a great big smile and I must say his personality was perfect for hospitality. He gave us some great tips on where to go and what to do while we were there,. We were a tad disappointed with the quality of our room, the hotel rooms are in dire need of updating, but it was very clean and we had plenty of towels e... Read more
from McDonough, Georgia
Submitted on 10-08-2016
I would definitely stay at this location again. The room was very clean, staff was very friendly but spoke strictly Spanish. We stayed on the first floor and we could walk right from our patio out to the pool. They have a swim up bar and daily pool activities. Very convenient to public transportation and currency exchange. We ate at both restaurants on site. I would recommend either of the restaurants. The price of our room included a breakfast buffet each morning along with umbrella and c... Read more
from Rochester Hills, Michigan
Submitted on 14-08-2016
Where to start...our stay at the Emporio Hotel was great. We had a 2 bedroom suite on the first floor literally 20 feet from the beach. As noted many times before the rooms could use some updating; my wife's first comment was that she felt we were stepping back into the 80's. That feeling quickly wore off once we settled in and started to enjoy the facilities. Our room was large, the kitchen was great. The bathrooms, though older looking, were very functional. The beds were comfortable and... Read more
from Monterrey, Mexico
Submitted on 20-08-2016
Horrible reservation atention, they made us pay for 2 rooms, around 1000 extra dlls. Once I complained about the inability to get us a room for all, they blew me off. The We paid for an average room with two beds, and they told me there was no way 4 adults and a child could sleep in one of those rooms, so I asked for options. The ONLY option they had was a Jr. Suite for 2, so we went ahead and booked it. Once we got there the Suite was HUGE, clearly we could all stay there and have more than eno... Read more
from Kansas City, Kansas
Submitted on 25-08-2016
We stayed here for spring break in March. We had our 3 kids (3, 9, 14) with us. If you are looking for a safe, clean and moderately price family vibe hotel this is it. I recommend you get the suite. The decor is a little outdated, but it was not a big deal, besides you're in paradise!! It had two spacious bedrooms. We had a king bed, it was comfortable, pillows were so so. The kids room had two twin beds and tv. Both bedrooms had their own full bathrooms. Connecting our rooms was a kitc... Read more
from Newport Beach, California
Submitted on 31-08-2016
I stayed at this hotel for about a week with my mom and we had a really nice time. Even though it was raining several of the days, everyone at the hotel was so helpful in making sure we had a good time still. The whole staff was wonderful.
from San Francisco, California
Submitted on 03-09-2016
second visit in two years. still very nice place very good for kids- Fatima was excellent again - my grandson was very happy we had only one problem - on our last night they started to work on the roof above our room at 6 am. When I asked at the front desk, nobody was able to answer why trey started to work so early will go back again
from
Submitted on 04-09-2016
They had some of the best bartenders I've ever seen. Extremely varied and intricate tropical drinks. I believe it was Damian Fuerte with the Condamento Bar (I have their card but it's become slightly hard to read). The beaches are unbelievable, the food is pretty damn good and is served under an authentic woven rooftop. There was also a built in Italian restaurant (included in the all inclusive package) that served beautiful dishes as well. Massages were on site, pool, gym. The only bad th... Read more
from Chicago, Illinois
Submitted on 09-09-2016
I had an ocean front room with a great view. I wished the balcony had an umbrella because when it was sunny you couldn't use the space. The room was quite a distance from the front desk so it would be difficult if you have trouble walking because there is a lot of stairs. You can't check into the room before 3pm so the lobby which is upstairs was quite crowded. Bring your luggage with you because it took the bellmen over a hour to bring the luggage. There is a grocery store on the property and a... Read more
from
Submitted on 10-09-2016
Had a great time at Emporio with some friends! Roger truly was the best and went the extra mile to take care of our group. He really connected with our group. The all-inclusive is totally worth it and also a shout out to regimigio for the great service at the pool bar.
from
Submitted on 11-09-2016
Room was extremely clean, views to die for, and the most amazing staff! All the guys at the tiki hut were extremely attentive to guarantee a great food experience. The entertainment staff were out of this world! They were always on deck by the pool with activities all day long: vollyball, corn hole, ping pong, water polo, etc. Oscar and his staff of Ely, Xavier, Frank, Fatima, and Adal are all amazing! They know how to get the crowds going and stay involved.
from Bozeman, Montana
Submitted on 13-09-2016
This used to be the Royal Mayan resort. Emporio purchased it 3-4 years ago. We've stayed at the Mayan dozens of times. We love the large suites right on the ocean. Still the same great location. Same great beach! Great pricing! Service is good, but not as good as it once was...we'll come back, but we KNOW where the best beach on the planet is, so we'll go there first (see other reviews). Insider tip: Ask for ground floor beachfront. Then you can walk out your back door to the beach ea... Read more
from North Yorkshire, United Kingdom
Submitted on 16-09-2016
we stayed here for 5 nights arrived Tuesday left Sunday, despite the weather reports being bad we had amazing weather highs of 35 and lows of 31. Amazing weather. This hotel we booked because of the location, and the price being reasonable we had looked at reviews and people said that the decor was dated and yes in some rooms its true but really didnt bother me at all. The beds were comfy and the room was clean. The hotel i think was undergoing a refurb as there were many builders on site clea... Read more
from Takoma Park, Maryland
Submitted on 21-09-2016
The room was okay, a bit outdated. The Views were SPECTACULAR!!! I got views of both the Beach in front of the resort and the Zona Hotelera. It was amazing. The place was decent for a 1 night stay, but not highly recommended, definitely more affordable than other resorts, but note it is towards the bottom portion of the Zona Hoterla, which doesn't have too much action going on. The service was okay, pretty quick. The rooms were clean.
from Zagreb, Croatia
Submitted on 26-09-2016
Me and my wife was there on hooneymoon,and i have only good words for Emporio staff.They help you if you have any problem there,help you about any questions you have about staying in Cancun...(my wife ask them for best mexican sweets,they write her on paper to buy :).Pool is great and clear, beach is beautiful... Restoran in center of hotel is delicious..i have only words of praise for all hotel. Greeting from "El Croata" Ô?║
from
Submitted on 28-09-2016
Excellent hotel and the view is unbelievable. Friendly staff and ready to assist you with anything you need. Clean towels and sheets every day and we were very pleased with the room that we booked. It was more than what we expected, the room included a complete kitchen with a dining room area, living room with a balcony that had an ocean view as well as the bedroom.
from
Submitted on 28-09-2016
My 3 friends and I went to Cancun for a week. We stayed at the Emporio Hotel & Suites Cancun with all inclusive wristbands. This included unlimited amounts of alcohol and food. Their buffets (breakfast, lunch, and dinner) were better than expected! We didn't get sick of it because ever day, there was something new in each buffet. They also had an impeccable Italian restaurant where you can order as much as you want and is still under the 'all inclusive' wristbands. During the afternoon, we would... Read more
from
Submitted on 28-09-2016
We had the most relaxing vacation anyone could have asked for. We were a little disappointed in the outdated room when we first arrived but the beds were great and we had everything we needed..We spent most of our time our doors anyway. The grounds manicured to perfection, 2 pools, beach, awesome views and helpful staff made it a little slice of heaven. Everything was clean and the food was different but very yummy.. We would like to say thank you to Jaime, Elias, Elberto, Daniel, Valentine a... Read more
from
Submitted on 29-09-2016
Upon arriving to cancun for my honeymoon I checked into the Emporio hotel as it was rated a 4 star I was excited, however when talking to the hotel clerk she seemed bothersome. She did not look happy to assist us. Customer service was unsatisfactory. Also after returning to my room after dinner on my first night our door seemed to be malfunctioning. I called the front desk. It took the first maintenance man about five minutes before he figured out he could not help us and that's after I had to r... Read more
from
Submitted on 29-09-2016
Loved the atmosphere, food is great, rooms are a bit outdated but beach is beautiful. Fatima at the kids center was great. Next to the museum on the Strip of cancun. Staff is always very polite and clean. Take me back lol.
from Nuevo Laredo, Mexico
Submitted on 30-09-2016
It's one of the few hotels that what you see is what you get! They don't false advertise with phoney pictures. The staff is super nice! The food is excellent and the drinks even better! And I trully recommend paying the extra money for All Inclusive... it's worth it! Can't wait for next time
from
Submitted on 02-10-2016
Excellent attention, beatiful and confortable hotel, the food of the restaurant "Condimento" is very delicious, the fresh bread and varied menu. The hotel staff and restaurant staff are very attentive.
from Tampa, Florida
Submitted on 04-10-2016
Went for friends birthday..I contacted hotel spoke to Omar vazquez.He said he would do something nice in room..He had cake and picture of us in nice frame..And upgraded our room!..Martin our favorite bell hop was funny and informative...Rooms are dated as others have said..But the ocean is so beautiful we honestly didn't stay in room...
from
Submitted on 05-10-2016
I have SO much to say about this place! First of all, this place is very nice and clean. The hotel has a really good fresh summer like smell. The staffs are the nicest and cutest people on earth. Our room cleaning guy Santos is very sweet. He decorated our bed with roses:) How sweet!!!! Also, the room itself is very spacious, bright and has a very nice view. The server named Elias is the nicest person on earth! He always has a smile on his face and he is very polite, gentle and makes the best co... Read more
from Mobile, Alabama
Submitted on 12-10-2016
We stayed for a week, and it was a great experience. The hotel is very comfortable, clean, and located on the beach. I can't say enough good things about how helpful and friendly the staff was, and I would like to specifically mention a few of the smiling faces that made us feel so welcome - Wendy at reception was gracious with every problem or question, Valentin and Jose at the beach bar were perfectly attentive, our room steward Hector delighted us with special surprises, and Martine, our bell... Read more
from Stockton, California
Submitted on 13-10-2016
There area few things people should definitely know about this place. 1. The valet workers are great. Martin especially was on top of his game for the 2 days we were there for our honeymoon in Mexico. They were quick, friendly and personable. 2. The reception desk, ugh bare with me as I am reviewing this place in an unpleasant reminder of this experience. (a.) Original Check in time was 3pm, great cool I was fine with that. (b.) We got there a bit early and I double checked to see if we can c... Read more
from Mexico City
Submitted on 20-10-2016
Emporio Hotel is a very good option taking into account the cost/benefit ratio. The location of the hotel is wonderful having a beautiful beach. Premises are very good and clean. Pools are very good. Staff is very helpful and kind, especially at Check-in Elizabeth was very quick and give us a very good overview of the hotel facilities. Also, she helped us solving some doubts about our planned activities. At check-out, also Elizabeth helped us being very quick. I would also reco... Read more
from
Submitted on 22-10-2016
Emporio Hotel is excellent,location, service, facilities, very nice rooms and very good service of Cristino and Ciro at the beach service. without doubt it definately, is all what is needed for a very good holiday.
from Miami Beach, Florida
Submitted on 29-10-2016
Stayed at this hotel for 3 night. The location is very convenient. Not too far from the airport and close to lots of shops and restaurants. All the staff was wonderful. Very friendly, always smiling and ready to assist in any way possible. Management in this hotel, however is terrible. I had a minor issue and wanted to speak with someone at the front desk and was told "she is busy". With all do respect, the hotel overall was not busy, I was the only person at the front desk at the moment and a... Read more
from Hamilton, Canada
Submitted on 30-10-2016
My wife and I spend a week at the Emporio, and it was a super week. The resort is at a perfect location where you could go to a mall, great restaurants, friendly atmosphere, and one of the best beache for swimming, laying in the sun or taking walks. The fine white sand and the aqua color sea is absolutely magnificiant. My wife and I travel a lot and we will be in Cancun again many times more. What made our vacation comfortable, cheerful and very happy is not only it's a great resort but the peop... Read more
from Wenonah, New Jersey
Submitted on 01-11-2016
The hotel was clean, the staff was very helpful & friendly. The view from our room was excellent. The accommodations far exceeded the cost of our stay! When making our reservations we asked that the family that was traveling with us could have a room near us. The Emporio not only fulfilled our desires but upgraded our rooms to adjoining master suites as a surprise when we arrived.
from Rockledge, Florida, United States
Submitted on 05-11-2016
I just stayed a week at the hotel while on vacation in Cancun. The positives: Martin who helps with your luggage is great and speaks English well. Our room maid Rocio did an amazing job ckeaning our room. Our room was very spacious, ckean and had great beach views. You have access to the hotel's private beach and their pools which is nice. The food in the main restaurant was fantastic. Also be sure to check out their Deli/coffee/convenience store. The woman who runs the Deli makes amszing pastri... Read more
from
Submitted on 05-11-2016
Great place. With the exception of 2 attendants at breakfast, service was superb and very personable. Food was great at Condimento pool bar, and the Italian restaurant was top notch. Our family suite (although a bit dated.- kitchen particularly) was amazing: very comfy, spacious, clean, and well maintained. The hotel is going through some renovations. We were informed about that during booking, and it actually was not as bad as we thought. Location is very convenient, public transportation to... Read more
from
Submitted on 06-11-2016
Emporio hotel is close to bus stop ,museum and different activities but the best is the ocean location! We arrive and went directly to check in , the girl at front was unkind and almost rude. She didn't give us the pool cards or the internet password and when I ask her about living my credit card information she said NO . Really poor communication skills . Since she didn't spoke English I talk to to her in Spanish with the same results.The majority of the staff was really polite but No English... Read more
from
Submitted on 16-11-2016
The Emporio Hotel is a very nice hotel to stay in Cancun. It's in the Zona Hotelera and directly at the caribbean beach. It's quite big so you will find a lot of people there which also makes you need to wait some time at the check-in. The rooms are quite nice. We had a superior room with view to the ocean. It was not that big but absolutely enough for two people. The rooms have air conditioning which is necessary in Cancun. You have a small bath and as a service some free water and coffee. Ou... Read more
from Nashville, Tennessee
Submitted on 18-11-2016
This hotel is a gem. The accommodations are spacious with sea views and the staff is lovely. The food was good. The beach and entire area feels safe. Busses run by at quick intervals and taxi service is easy to find. Great escape.
from
Submitted on 18-11-2016
Our nephew had a great time with Fatima at the Kids Club at the Emporio Hotel and Suites. They did crafts, played with a wide variety of toys and participated in numerous activities. When we went to pick him up we could tell by the look on his face that he had a great time.
from Sacramento, California
Submitted on 23-11-2016
We rented a suite here for one week and enjoyed it quite a bit. If you're a bit familiar with the geography of Cancun, the hotel is located in the Zona Hoteleria and is at Km 16 of Blvd Kukuclan. This places it somewhat out of the way; in particular, it's some distance from many of the other places in Cancun that you'll read about elsewhere in TripAdvisor - especially those places that are in downtown Cancun! Nonetheless, this hotel worked out well for us because it had suites available at qu... Read more
from El Dorado Hills, California
Submitted on 26-11-2016
We stayed here thanksgiving week and loved how uncrowded it was. Never had to get up early for a chair on the beach or by the pool. The kids loved being in the kids club with Fatima so much that's all they requested everyday....made bracelets, pi├▒ata, different crafts. Thank you Fatima!!!! The rooms are spacious and the view absolutely gorgeous! They are doing alot of construction work in the front of the building and by the beach so made it a little noisy at times but can't wait to see th... Read more
from Southold, New York
Submitted on 28-11-2016
Abraham at front desk was awesome. Exchanged money at front desk at times; otherwise across the street. 24-hour deli / store had food for microwave, fruits, sandwiches, donuts, coffee, wine and hard liquor, pool games, toiletries. Also directly across street was a cheaper convenience store with more selections. Restaurants on site had terrible food. Didn't go to Italian restaurant which they said you needed reservations for but was always empty. Pool very nice and clean. Pool drinks not gre... Read more
from Denton, Maryland
Submitted on 30-11-2016
Staff below the supervision was fantastic. They went out of their way to make us comfortable. The leadership such as front desk check in, grounds supervision, and restaurant supervision was a little abrasive, (except in the Mexican buffet), and needs some customer service training. Upon arrival we were given a complimentary upgrade to a suite with a kitchen and within an hour after moving our luggage in and starting a shower were told we must move to a regular hotel room. It was crazy, they ... Read more
from Nashville, Tennessee
Submitted on 30-11-2016
My husband and I visited this resort for our anniversary and we were left blown away!! The customer service was impeccable! A huge thank you again to our server on the beach,Valentin who went above and beyond to make our stay enjoyable! The place was clean, beautiful, and worth every penny! The food on the resort was also very good. We will definitely be back soon.
from
Submitted on 01-12-2016
If I could, I would change it to a 2.5 start. As far as cleanliness, it was clean and thank God we went during a slow season. The beach was very choppy so now I know not to visit this side of Cancun on the next trip. I'm also, so glad I didn't do the all inclusive, we had to have dinner at the restaurant on our 1st night and it was tasteless.... My main complaint was on the parking. They didn't have any parking! A parking garage was being built right in front of the building we had to park ... Read more
from Atlanta, Georgia
Submitted on 04-12-2016
Would never visit again this hotel. The people at reception are rude and not very clear on the room booked. I booked a superior room with ocean view for a day and while checking in I checked with the lady at the reception to make if its the same room and she said yes. Once we reached the room and opened the balcony , I saw another block of rooms infront of me and when asked at the reception, she answered that this room comes under the same category under which I had booked the room and they don... Read more
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