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Dreams Cancun is a 4-Star all-inclusive beachfront luxury resort and spa located in the vibrant Cancun hotel zone. The entire family will love the amazing on-site dolphinarium , and Guests can also enjoy golf nearby. Designed by renowned Mexican architect Ricardo Legorreta, Dreams Cancun is exclusively situated at the shore point known as Punta Cancun.Dreams Resorts and Spas provide the same high level of luxurious ambiance in unparalleled tropical settings for both couples and couples with children. Enjoy Unlimited-Luxury, where everything is included! Read More About Dreams Cancun Resort Spa - All-Inclusive
Dreams Cancun boasts open spaces and beautiful interior atriums, which highlight the warm, tropical breezes and the calm, turquoise sea. Shimmering pools, excellent gourmet A la carte restaurants, friendly lounges and bars. When its time unwind, visit Dreams Spa by Pevonia and choose from a selection of the most soothing, relaxing, and result driven treatments available. Guests can find the perfect spa products in the charming boutique to continue their results at home.
Most rooms or suites are truly deluxe, with private balconies and sweeping ocean views, each tastefully decorated in a contemporary Mexican style with marble and colonial mosaics. Elegant appointments include unlimited minibar and 24-hour room service. When staying at Dreams Cancun, guests receive complimentary green fees at Playa Mujeres Golf Club. The Explorer`s Club for kids fills youngsters` days with supervised adventures and activities featuring weekly campout adventures.
Surrounded on three sides by the crystal clear Caribbean, this unique property features the first resort dolphinarium in Latin America, offering guests a once in a lifetime opportunity to swim with the dolphins. At Delphinus Dreams Cancun, guests and visitors can participate in a dolphin adventure designed to both entertain and teach audiences about these amazing creatures.
With countless daytime activities to choose from, nighttime entertainment to amuse, sumptuous suites with stunning views, 24-hour room service, daily refreshed mini-bars, an array of gourmet dining options and exquisite bars serving premium brands, Dreams Cancun Resort and Spa is luxury at its finest.
Club guest rooms offer the following:
- Personalized check-in and check-out with concierge service
- In-room luxury amenities
- King size bed or two double beds
- Private, furnished balcony or terrace
- Marble floors
- Bathroom with bathtub and shower
- Bathrobes and slippers
- Hair dryer
- Phone with data port and voice mail
- Alarm clock/radio
- Satellite TV
- Mini-bar refreshed daily
- Coffeemaker
- Iron and ironing board
- Electronic safe box
- Electronic keyhole.
- DVD player
- Air-conditioning with individual control
- 24-hour room service
- American breakfast
- Afternoon high tea
- Daily newspaper
- Also available upon request: connecting bedrooms, non-smoking bedrooms, extra bed, cribs
SIP, SAVOR & SEE DINING EXPERIENCE
Terms & Conditions
As part of your Unlimited-Luxury privileges, you now have the option to Sip, Savor & See at nearby participating resorts from 6pm - 1am each evening! Enjoy top-shelf spirits, dinner and live entertainment during your Dining Experience.
Here's How It Works:
- Visit the concierge desk of the resort you are staying at by 3pm to make arrangements.
- Choose from any of the delectable options from participating resorts below.
- Let the concierge assist you arranging transportation.
- Have fun discovering what nearby resorts have to offer! Remember, transportation costs are not included. Reservations can be made at the visiting resort for up to 4 people per seating. Holidays and special event restrictions may apply.
The Mexican Caribbean
Guests staying at Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras and Dreams Tulum can enjoy dinner and live evening entertainment at each others restaurants as well as Now Jade Riviera Cancun and Now Sapphire Riviera Cancun!
SPECIAL GROUP BENEFITS:
Every 6th room within the group will be complimentary, with a maximum of 3 complimentary rooms per Group Booking. One complimentary room will be offered per every 5 double occupancy rooms paid on a daily basis. In case during some nights of the group`s stay the total amount of rooms is reduced under the required 6 rooms with 5 paid double occupancy rooms, then the complimentary 6th room benefit will not be applied during those specific nights.
End client should not be charged for the applicable complimentary room nights earned based on the purchased room block. The hotel will not reimburse nor credit back the end client or the agency for any complimentary room nights paid.
One Free room upgrade to the next available category per every 10 paid rooms, with a maximum of 2 upgrades per Group Booking. Upgrade will be offered to the next available category based on the majority of rooms purchased category.
$200 in Resort Coupons per room, per stay (rules of use apply).
Group private checkin when all group participants arrive together to the resort on the same date at the same time. Group arrival flight information must be provided to the hotel with at least 7 days anticipation.
PLEASE CONTACT OUR GROUP DESK TO BOOK THIS PROMOTION: linda.sanchez@bookit.com
PROMO TERMS & CONDITIONS:
1. Valid for new group bookings or requests, please contact BookIt.com groups department at: linda.sanchez@bookit.com
2. Special Groups promotion applies only for social groups booking a minimum of six (6) and a maximum of 20 rooms (including complimentary rooms)
3. Complimentary rooms will apply at the same room category for every block of 5 paid rooms to a maximum of 3 per group booking and will be granted on a daily basis, not cumulative.
4. Upgrades will apply to the next room category where a room block of 10 rooms is achieved, for the average length of stay of the group.
5. Details (guests names and booking numbers) on guests receiving any Special Groups promo complimentary room stay and/or upgrade must be provided by BookIt.com to the hotel groups & conventions department, preferentially by including this information in the definitive group rooming list that will be send to the hotel 30 days prior to the group arrival. Otherwise the hotel must receive written specifications, about complimentary and/or upgraded room(s) assignment, with at least 7 days anticipation prior to the group first arrival in order to apply these benefits.
6. Resort Credit Coupons are applicable at selected services. Resort coupons are nontransferable, nonrefundable, and hold no cash or commercial value. Resort Coupons must be redeemed at the time of reservation or service. Resort Coupons are not cumulative and cannot be combined with other coupons offered in any other promotion or special offer; they are only valid during initial stay.
7. Special Groups Promo is not combinable with other Group Promotions or Complimentary Wedding Packages.
8. Applicable Special Groups concessions are based on the original room block requested by the group. In case this room block suffers any modification, group concessions & benefits will be subject to revision and could be partially adjusted or fully voided if the Special Groups promotion requirements, terms and conditions are not fully met by the group.
9. An agreement will be issued by the resort for every group booking according to the property group policys terms and conditions.
IMPORTANT: In order to receive the complimentary room(s), all rooms are required to book at the same time. For more information please contact Bookit.com groups department at linda.sanchez@bookit.com
Print Map & Directions
Cancún International Airport:
Approximate driving time 25 minutes and distance 20km.
Driving directions from International Airport:Take the airport exit, follow the signs to Zona Hotelera, and pas the crossroads by going straight. Drive for about 25 minutes on the Blvd Kukulcan, follow the signs to Punta Cancun, before pasing the Convention Center turn to the right side.
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Gustavo Martinez from Clarksburg, Md
"Our stay was May 15-May 2013. This was probably our 7th time vacationing at an All-inclusive resort in Cancun, We have stayed at 6 other resorts during that time and were excited for our 'Dreams' vacation. I can tell you it was a let down. Our biggest concerns: First day we requested a king bed, but they provided only a queen size, so too small. we requested higher floor but the have only in the third floor, finally we find at 14 floor. The room was to cool every day we cannot change. Two times the TV were down two times. Tiny beach area with insufficient seating for the number of Dreams guests, run-down, a limited food selection, and the Mexican restaurant which was excellent, the only restaurant was Word but the food some food every day. The internet was terrible and only worked one of 5 days we were there which was frustrating. We did appreciate the very hard working and polite staff at the restaurants and bars, as well as a wonderful maid service. The only good was a food services at room. I do not recommend this resort."
Posted: Tue, May 21, 2013- Overall Experience:
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- Would Return or Recommend?No
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Louis from Montebello, Ny
"We were looking for a place to stay for a few days in May as I had some time off before starting a new position. We decided to take a trip to Cancun and try out this all inclusive resort.
We had never tried this type of vacation before and were pleased with the experience. The facility had a number of options to choose from for meals. The staff were very friendly and the pool and beach areas were clean and inviting.
I'm not sure how the stay would be during peak season, but for us there was plenty of room to find a spot on the beach and relax. But remember to bring lots of $1 bills to tip for service."
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- Would Return or Recommend?Yes
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Karen from Rockaway Park, New York
"The Hotel and Staff was AMAZING. Everyone was so very nice. Every evening they had something going on at the hotel. I can't wait to go again. Food was great. Next time I will be bring back family and friends."
Posted: Sat, May 04, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler from Cedar Falls, Ia
"We had a great experience at Dreams! The staff was exceptional and always very friendly. The buffet was our least favorite place to eat, but the Oceania Cafe was fantastic--the fresh fish and ceviche were phenomenal. We enjoyed the grab and go fresh fruit on a stick at the snack shack and the bar with the swings was so fun. We never had to wait at any restaurant and loved the fact that you did not have to make reservations for the non-buffet restaurants. The beach and water access are by far the best---it was nice to have the option of the calm inlet ocean area or to go for a walk down the beach where the waves were much more dangerous. We never utilized the pool since we enjoyed being in the ocean so much. Rooms were good, and the view was amazing. Have stayed at larger resorts and enjoyed the smaller quaint atmosphere of this one. Would consider returning again with our children, they would love the dolphins! Enjoyed our visit to Dreams!"
Posted: Mon, Apr 15, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Lt from Denver, Co
"We had an overall good experience here. PROS: beautiful beaches and surrounded by ocean. The views on the 'non dolphin' side are better - right on the water. A good selection of restaurants: seafood, japanese, grill, and an ongoing world cafe buffet with many choices, and the Mexican restaurant which was excellent (only one that requires reservations). We found the food good to above average and the service very good in the restaurants, at the pool and on the beaches. The beaches were beautiful and typically seating was available. The Dolphin experience was very good and it was fun to have interaction with the dolphins all during our stay. CONS: The internet was terrible and only worked one of 6 days we were there which was frustrating from a work perspective, the house wine was very bad and you will want to use your resort discount coupons to upgrade to a better bottle. The resort coupons were extremely limited - could only use a small amt for very specific items. The one Pool was very very small and a group wedding basically took it over with too much drinking, swearing and cigar smoking in the pool - YUCK. Had to get my kids out of there. Another pool exists if you upgrade to the preferred club, but we preferred the view closer to the water. Finally - BE PREPARED - they will hit you up right upon check in with a tacky timeshare thing. Just say NO - in talking to other guests it was a timewaster and they take you off to another hotel. Overall - the location, view, the staff and the dolphins - well worth the money."
Posted: Sun, Apr 14, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Robert Freund from San Diego, California
"We really liked the 'horizontal' layout of this resort. On one side of the point was a shallow inlet with clear water, perfect for snorkeling or cooling off during sunbathing; on the other side, big waves for boarding.
Upgrading to the VIP was really worth it for the extra service, continental breakfast if you're rushing out for an excursion and evening appetizers and cocktail bar after a long day.
The Asian restaurant was terrific, the offsite Mexican terrible, and all the others pretty good not great, but all with great ambience and service. Bar service mostly good. Evening activities were good for families, young people will want to go offsite for nightlife which is a good ways away by cab.
Staff could not have been more helpful, but were not well organized or supported-- the place needs a real GM--I think he keeps bankers' hours on a good day.
Internet access was a challenge and 'hotel credits' were promos or discounts. All in all a great place to stay and we would go back."
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- Would Return or Recommend?Yes
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John from Indianapolis, Indiana
"Our stay was Mar 31-Apr 4, 2013. This was probably our 15th time vacationing at an All-inclusive resort in Cancun and we are not 'pick it apart' kind of people. We have stayed at 4 other resorts during that time (Riu Palace Las Americas, Now Jade in Puerto Morelos, Melia, and Omni) and were excited for our 'Dreams' vacation. I can tell you it was a let down. Dreams had been promoted as a 4-5 star resort and the most we would give it is a 2-3 star rating. Our biggest concerns: an ice-cold pool, a seriously tiny beach area with insufficient seating for the number of Dreams guests, run-down, antiquated rooms, and a limited food selection. We did appreciate the very hard working and polite staff at the restaurants and bars, as well as a wonderful maid service. I do not recommend this resort, but highly recommend the Riu Palace Las Americas, where we will be staying next time!"
Posted: Fri, Apr 05, 2013- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"People have to pay for Internet no matter in lobby or other place in Dreams. In face we think dreams is quite expensive although it is really a good resort. Besides, i even don't know where is the snack bar. The beach of Dreams is definitely good."
Posted: Mon, Mar 25, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Brenda Smith from Mt. Pleasant, Texas
"Food choices were terrible. The snack bar was a joke, could not get waited on. I had a employee tell me she was not a waiter. There was way to much confussion at snack bar. All the restaurants the staff was not friendly could not get your drink refilled most of the time you had to do it yourself or do without. My daughter never got a drink in the main restaurant. Had no hot water the last two days. Not enough activites going.The resort credits are useless you can only use them on part of a activity(spa, dophins,etc.)."
Posted: Tue, Mar 19, 2013- Overall Experience:
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- Would Return or Recommend?No
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Christine from Douglassville, Pa
"Dreams Cancun was definetly not what i thought it would be! Only 2 real restaurants and the one you had to completely walk around the entire resort to get to it. Internet did not work in the Rooms or anywhere other then the Lobby area. To those who need to work or stay in touch via online, were pretty much restricted to one area... The dolphin aquarium was really the only thing good the resort offered. One Pool- which was small, and even the beach access was limited. I would prefer the Princess Resort at Playa Del Carmen any day over this. The entertainment staff was the only really good part about this resort."
Posted: Mon, Mar 18, 2013- Overall Experience:
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- Would Return or Recommend?No
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Jim And Nora from Jacksonville, Ar
"Found the resort to be a very good experience for us. The rooms in the main hotel were comfortable and had a great morning patio view. The restaurants provided some very good selections and the staff were very courteous. We never had to wait for seating at any of the restaurants. The beach was a little overcrowded with lounge chairs but still very enjoyable. The resort's entertainment staff did a very good job of providing a variety of things to do and attend. The location of the resort is very convenient for visiting (walking distance) some ot the downtown shopping areas. Never any issue about personal safety. I think the value of this resort is comparable to most in the area. We will definitely consider returning on our next visit to Cancun."
Posted: Tue, Mar 12, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"Cancun is beautiful and so is the Dreams resort. I have stayed at a lot of all-inclusive places and this one is right up there with the best. The food and customer service was excellent. My husband and I had a great relaxing time. Its a perfect place to celebrate a babymoon and more."
Posted: Thu, Mar 07, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Georgina from Nantucket, Ma
"Dreams is a great resort. However, I didn't like the pool area, it is small and crowded and not attractive, which leaves sitting at the beach as the main option, which is also quite tight quarters. The buffet food was average, but the fine dining restaurants were excellent, and so nice to not worry about making reservations. I would recommend this resort but don't think I would go back to it, purely because of the pool area."
Posted: Thu, Mar 07, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Tim Montour from Menasha, Wi
"this was our second stay at this resort. our first stay was definately a better experience than the second. the service this time was not as good."
Posted: Wed, Mar 06, 2013- Overall Experience:
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- Would Return or Recommend?No
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Jen from Il
"We took our four year old to Dreams for his first beach vacation. We were married at Dreams Tulum in 2006 and had a wonderful experience there. It is much different vacatioining with a child, but he loved it. Overall we loved the location and the resort. We never had a problem getting into a restaurant and love that reservations were not required. The restaurants are also very accomodating to children, having choices for them other than what is on the menu. There are a lot of choices for beaches, we stayed near the Himitsu beach. The water was nice but the beach was crowded at times. They need more than one waiter for that beach...he was not able to accomadate the needs of everyone ordering drinks and food in that area. The hotel was very clean and overall the food was good. There were plenty of things for our child to do other than the kids club...although we wish he could have participated in some of their activities with one of us present (no parents allowed). He would not stay in the kids club without someone he knows. We enjoyed the ocean so much that we never used the pool...it seemed to be cold as no one really used it to swim. We did a couple's massage one day and the spa was nice. We also walked the five minutes to the flea market and felt safe. There is a big, indoor market closer to the hotel that has much better prices than the outdoor flea market, atleast for the things we purchased. I wish we would have went there first. We had a dolphin front room on the first floor and had no complaints with our room. They were very accomodating and set up a single bed in our king room for our child...he loved having his own little area. It appeared that our room had been updated. The one con is that there are not bathtubs in the bathroom....I think you need a suite for that. Overall a great trip, next time we will go when it is warmer and swim with the dolphins!"
Posted: Fri, Feb 22, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Scott from Livonia, Mi
"Loved Dreams! Food was outstanding- especially Oceana Restaurant. Service was great- especially Barracuda Bar. Loved being close to shops and other restaurants outside the resort. Wish the Barracuda bar was open later and wish the Swim up bar was positioned in the sun. Room was great and bed was comfy. We had plenty of hot water too. We had a great time and would definitely return. Beats Bahia Principe in Punta Cana anyday."
Posted: Tue, Feb 05, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Judith from Mountain Top, Pa
"We enjoyed everything about Dreams in Cancun except the front desk staff. We loved the entertainment staff. We look forward to returning again."
Posted: Thu, Jan 24, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Aron from Fort Lee, Nj
"We went to Dreams during Christmas time and paid for preferred club with $400 resort credit
Preferred club is a joke, nothing special. Same service as other areas, just a special concierge, with VIP sign.
$400 resort credit is totally useless. You can use it in small pieces $10-$40 for overpriced services like spa, wine, romantic dinner, which are cheaper without this discount, if you use a special. In addition, they trying to sell timeshare as part of promotion of this credit.
This credit can not be used for dolfines or
Not sure why but it was very windy especially in afternoon. Sitting on the beach was not comfortable at all.
"
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- Would Return or Recommend?No
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Rick & Denise from Pottsville, Pa
"Everything was great. Service was tremendous & ALL staff were outstanding. Swimming with the dophins was amazing and fun. We did not have children with us, but definitely a family-friendly resort. Lack of hot water later in day for showers was only negative. Enjoyed the shows, especially the hypnotist."
Posted: Wed, Dec 19, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Ann from Princeton, Ia
"I had boooked our vacation 6 months to our arrival. When we arrived I was told they did not have a king sized bed available- we were stuck with 2 doubles- not very romantic.
We were in the preferred tower and during our 7 night stay we only had access to 1 elevator for all the guests, housekeeping staff, bell hops and room service. It was ridiculous! The would work on one elevator and when that was fixed they would shut the other down. They would cram carts and people in the elevator and when the door opened I thought I was at the circus when the never ending stream of clowns come out of a car.
The shower by the beach for rinsing off was broken. Our room's A/C unit never shut off and the fan's motor was on the last leg. The bath tub had a crack in it and I'd hate to think of the mess on the floor below us. Again- this was the preferred tower. I would have 'preferred' to stay elsewhere."
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- Would Return or Recommend?No
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Jodi from Tulsa, Ok
"absolutely horrible we did pay for the preferred club memebership for no reason. Actually had to sit and wait to be checked in. Food and service was horrible and to top it off the staff made us miss our transfer back to the airport for our return flight. Definately would not recommend this hotel to anyone! Its rated 4 stars I am not sure how it got that. At most its a 3 star resort and that is stretching it!"
Posted: Wed, Dec 12, 2012- Overall Experience:
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- Would Return or Recommend?No
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Bill from Langhorne, Pa
"We paid for the preferred club which I don't think was worth it. We could have had a Dolphin view room for less - and they were identical in size and I did not see any real benefits for the club compared to other hotels. Tower pool was not really much of a pool and wind was high in the pool and gazebo area. Requested a lower floor with reservation and was put on 10th floor in the tower. The minibar in the room was not at all what I expected, only had a few beers and soda. The adults only preferred tower did have some families in it even though they claim it's adults only. The adults only bar was short of a bar, really just a counter you could get drinks to sit in the hotel lobby. The food was good, the service was good, the beach was beautiful and the drinks were good as well. Only reason I rate of value is because I purchased it at half price the day after Christmas about a year ago. I would not pay full price (~$500 night) for this resort, but if you can get a good price it is a nice place to stay. It was a convenient location if you wanted to go downtown, shop, etc. since you could walk however why would you eat out if your'e in an all inclusive. The beach is not the same as the bigger beaches in Cancun along the strip. Because they are on the point, there is smaller beaches with less than typical beach waves. Kayaks were fun, entertainment staff was awesome. They really made the visit worthwhile. We were not able in the tower to get a good view of sunrise or sunset as we had in previous hotels on the strip (again because of their location). If you've never been there it will leave you thinking Cancun is not as beautiful as it really can be based on my previous experience."
Posted: Tue, Nov 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"Every restuarant was great, room service was even better (you gotta get the bacon hotdog), the catering at the reception blew them both away.
The staff was very friendly and helpful. The only part that was disappointing was the mini-bar. There were 3 Corintatas, a Coke, Diet Coke, Sprite, OJ, and bottled water... it was restocked daily or whenever you asked.
Great views, great food, great drinks."
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Patricia & Anthony Padilla from Santa Fe, NM
"Beautiful location great customer service will return to Dreams Cancun!"
Posted: Thu, Sep 20, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Lynn from OH
"We would not recommend this resort. Staff was OK at best,. We called several times for specific items to be sent to our room. They told us at check in that our roll away would be sent up shortly. We checked in at 2 and needless to say we still didn't have the bed until I called down well after 10 to get the bed. The attractions were very good, but the times they tell you to be down for your ride are really different than what you would expect. We were not impressed with the service at all."
Posted: Sat, Jul 07, 2012- Overall Experience:
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- Would Return or Recommend?No
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Becky W. from Independence, Missouri
"We were here for a friends wedding and what a nightmare!! It was one problem after another during the 5 nights we were there. we had requested a king bed and when we arrived they did not have any available and we had to sleep in a 2 double bed room (not my idea of romantic) until they had one available the next night so then we had to move all of our belongings to the new room. Once we arrived in the new room I noticed the bathroom light was burnt out and had to call maintenance to fix it which he did come and I thought fixed it. When I started to get ready later that day I noticed it was not working again so we called maintenance for the 2nd time in one day. He came and fixed it this time. Later that evening, my boyfriend was in the shower getting ready so we could go to dinner and all power went out in the room and it was completely black and dark in the room. I had to search for my cell phone for light to call the front desk. Not a pleasant evening trying to get dressed in the dark. Come to find out it was from the messed up repair job the maintenance guy did earlier. The air conditioning went out on our last day there and it was extremely hot in the room and very miserable to try and sleep plus all of our clothes in the suitcases were damp from the humidity. The room credits for the spa and wine are not what it appears to be. You can only use small amounts at a time on only certain services in the spa and the wine credits are a joke .In conclusion... IF you choose to stay here make sure that the air is working!"
Posted: Thu, Jun 28, 2012- Overall Experience:
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Washington from Corona, Ca
"The hotel has a very small pool area.The hotels beach area is the smallest ive ever seen.The food is average and you have to dress in evening attire to eat in the restaurants at night. The resort credit isnt what youre led to believe.It is broken down into 40-40-20 and you cant use all the money on one specific item.The golf package is a lie.Youre promised free golf but you still have to pay 40 to 60 dollars depending on the time you play.The dolphin show is nice and the staff is very friendly but dont waste your time or money."
Posted: Sat, Jun 23, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"we had a great time!"
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- Would Return or Recommend?Yes
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Gyrlenn Ertmer from Oakly, CA
"The only complaint I had about this resort is the air conditioning. Not able to regulate to desired temperature and too warm for absolute comfort.
Highly recommend going to the Coco Bongo club through the contracted salesperson at Dreams Resort - best club experience ever!"
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Naomi from Calgary, Alberta
"Firstly, the food, staff (with the exception of front desk), cleanliness and generosity with alcohol was all wonderful! I had booked 5 rooms for a family vacation and visited Dream Cancun between June 9-16 2012.
On the day we arrived we were told that AC wasn't working and hadn't been for about 5-6 days. It was 'repaired' on the 15th 5 days into our stay. In addition to the AC some of our group were told that a number of room amenities weren't working such as the in room safes, the televisions, one room was without any hot water for 3 days (rm 3121) My room 5110 didn't have any water for an entire day as a result of a burst pipe down the hall. Painting and fumigating in the hotel bothered a number of guests. The front desk was more than happy to accommodate a move request to another room for an additional charge of between $40-$60 US. Having shared all of this with you my single complaint with the hotel boils down to this...When a consumer purchases a service and the service provider fails to hold up their end of the agreement the service provider is then obligated to correct the shortcoming by offering refunds or services in lieu for services not provided. I understand the things break down and wear out but I paid for AC, working water, hot water and a supposed 5 star hotel. I don't feel that is what I received. I will not be returning to the Dreams Cancun. "
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Diana J. Guzman from Lawrence, Ma.
"We were just there for Our Honeymoon & honestly the property Is one beautiful, friendliest, best drinks, best staffed place weve ever experienced. We did NOT want to leave. From the cutest Dolphins to the spectacular yummy food. Will return in a heart beat!!"
Posted: Thu, Jun 14, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Ocatvio from Houston, Texas
"It was good!!! but sat morning the AC went out and it was really hot !!! I LIKE IT"
Posted: Tue, Jun 12, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kimberley Francis from Toronto, Ontario
"On my first day at Dreams I was robbed by the cleaning lady. I put in a complaint and nothing was done. I had to keep bringing it up and still nothing was completed. Instead the management believed their staff after they came in my room within 5 hours of checking in and fixed my bed up (my bed was still made and we didn't even sleep in it). I will never say there again."
Posted: Fri, Jun 01, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Sarah Thomas from Waldorf, Md
"Although our stay was Great we couldn't get pass the dampness. From the bed to the cash and boarding passes in my bag were wet. Don't plan on returning."
Posted: Mon, May 28, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Darci from Berlin, WI
"We had a great time at this resort. Food at the buffet was not all that great. Never was very warm and a bit dried out. The made to order food such as omlettes and different pastas were good and hot just not the food that has sat out. Would suggest this resort to others as it is in a spectacular location and the staff is top notch along with the entertainment staff!! Thanks for a wondeful time!!"
Posted: Sun, May 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Cmann from Salt Lake City, Utah
"We had stayed in Playa del Carmen for 5 nights prior to coming here for the following 5 nights. I have to say that as soon as we stepped into the lobby we all gave a sigh of relief. This was far superior to the other '4star' resort we stayed in. The service here was so amazing, it set the tone for the rest of the vacation. We had our first drink in the lobby bar and the bar tender was so friendly and took great care in making the mojitos perfect! The grounds are absolutly beautifu with views at every angle. We had dinner at the Sea side grill and not only was it delicious, but the view was spectacular. We played volleyball everyday and the entertainment staff was great. The ocean was very calm and shallow which made it great to relax in. We come to this area of Mexico twice a year, and we will probably never stay at another resort, we loved the food, service and ambiance!"
Posted: Mon, May 14, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
E. Butterbrodt from Berlin, WI
"We were given a room in the older part of the establishment which seemed to contain alot of young people who were in Cancun to party etc. --all of the group who checked in after us were given newer rooms in the tower section. Our room was cool and damp, and we could not adjust the temp. Also, my husband who has trouble using stairs had to climb a flight of stairs to get to the room, because the elevator was not working. I ask to be put in the towers later that evening, but was curtly told that there was nothing available and I would have to pay extra for an upgrade. I would not stay here again!! The price of our room was a ripoff. "
Posted: Mon, May 07, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
TONI Powell from Raleigh, North Carolina
"I don't have all the words to thank for the most amazing Vacation EVER!!. Thank you, with all my heart !!! and I'll telling everyone I come in contact with, I'm one xtremely Happy Camper..."
Posted: Thu, May 03, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Du Le Mack from San Francisco, Ca
"The services is excellent. Although you might not get exactly what you requested, but they will try to please you. We are very happy with their services especially at the restaurants."
Posted: Mon, Apr 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Matt from Grain Valley, MO
"When we arrived at the Resort we were told after waiting for 45 minutes that they were overbooked. We made our reservation for the Tower over two months in advance. They sent us next door to a sister hotel which is in very sad shape. They asked if we would spend two nights there out of the four nights we were staying. NO WAY! We were informed that we could still do all the activities at the Resort. So when we walked over the security staff would not let us on. Yet again back to the front office for verification we were guests. Once we were finally moved over to our room (later the next day) the experience was nice. Great entertainment staff, food and location. I will not be returning though, after talking to our travel arrangements to and from the airport the overbooking episode happens a lot. This was our first vacation in a very long time and the first part was ruined."
Posted: Thu, Apr 26, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Kandy from Kansas City, MO
"This is an older hotel, so keeping that in mind. I thought for the money, it was a great hotel and great value. The food was good every where we went and the wait staff was prompt to bring new drinks and make sure everything was excellante! The entertainment staff is engaging and they were very friendly. Our room was upgraded for free in the VIP tower and was lovely and very big. The view was amazing. My only complaint is that the pool was pretty boring in comparison to other resorts I have stayed at. The beach is kind of narrow, but the water and sand was lovely. I especially liked that you didn't have to make reservations for the resturants in the evening. If you are not staying in the towers, I would note that the dolphins are very noisy in the morning so if you want to sleep in make sure you are not facing the dolphin lagoon."
Posted: Thu, Apr 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Mary from Schenectady, NY
"Had a great time. Lots of entertainment and the staff was very helpful and efficient."
Posted: Mon, Apr 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Gail from Cooney
"Staff was amazing. Too many kids though. Resort definetly needs a facelift"
Posted: Tue, Apr 10, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Renee from Cincinnati, Ohio
"Great Hotel. Had a really good time as this was my first time in Mexico. Hotel Staff was great and concierge gave good advise being 2 females (mother/daughter) alone in Mexico regards going out of the resort and ensuring out safety! Tulum Extreme was our recommended activity and it was well worth it and got a discount! Wish there were more eating options within the resorts only 2 real options. Overall..Good Time"
Posted: Tue, Apr 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler from Raleigh, North Carolina
"The resort was very nice. Well kept, great food and lots of activities going on. You can swim with the dolphins and do many other activities right on the resort, no need to leave. My only caution: LOCK YOUR BELONGINGS IN YOUR ROOM SAFE. "
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Brad Meserve from Dayton, ME
"Everything was incredible!!!! We all enjoyed everything about the trip. The resort was awesome. Nothing bad to say about it!!"
Posted: Wed, Mar 28, 2012- Overall Experience:
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"need better TV cable, the TV never work, and to have more ideas how to impress a guess, was our 31anniversary and we specify that they never did any think, to make us happy, if you want to eat lobster you have to paid $ 35.00, Internet access is free every where know the Wi-Fi and here you have to paid and is bad."
Posted: Thu, May 23, 2013- Overall Experience:
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"I liked the hotel. It's a good 4 stars. We used to go to Secrets all the time which I consider High Class. Dreams a bit lower especially food. However, the landscape with its natural beauty, ocean views and the beach - are TOP notch!!"
Posted: Sun, Apr 14, 2013- Overall Experience:
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"I have a weak stomach and often complain about the food. At Dreams Cancun, I did not experience any problem and give them credit for that.
I want to emphasize the friendliness of the staff.
I have been several times in Cancun in more luxurious hotels. This time I went together with my wife, daughter, son in law and grand kids, we were all very satisfied despite the weather conditions which were not so great.
I will definitely recommend Dreams Cancun specially if you are with kids.
"
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"Great resort - they thought of everything. Nothing much to nit pick except fewer vegetarian options at restaurants and buffet. But other than that, we loved everything - they really make an effort to please you. The staff are courteous, the entertainment crew is cheesy but sweet, the fire show and mexican night show were spectacular. The location is fantastic. The water was a bit smelly but tolerable. The explorer's club is fab as they entertain the kids. The beach and pools are great. What more - go you will not be disappointed. It s good value for money."
Posted: Thu, Jan 24, 2013- Overall Experience:
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- Would Return or Recommend?Yes
"This was a year in the planning for daughters wedding. The hotel staff was friendly and entertainment staff were just wonderful, couldn't stop laughing...did not have to want for anything. The wedding staff took care of everything and treated my daughter and new son in law like kings. Their honeymoon suite was beautiful with special surprises everyday. Will difinately return to this resort, may make it a new year's getaway. All inclusive is the way to go, and the sea was to die for.. Also loved the pirate ship dinner cruise. Family friendly resort...didn't want to leave."
Posted: Tue, Jan 15, 2013- Overall Experience:
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"Resort was nice entertainment around the pool area was great. I was there by myself and the staff around the pool was more then helpful. The weather was good but I would never go back around during October to winds but I still got a tan. Food was good but the main dining hall the food was cold."
Posted: Sun, Jan 13, 2013- Overall Experience:
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"My new husband and I went to Dreams June 19th-26th for our honeymoon and absolutely loved it!!! The staff so friendly and very hard working, the room was amazing with beautiful views, the food was great. No complaints at all. Even when it rained for 2 straight days there was always something to do. The entertainment team did a great job of finding things to do. This was the first time my husband and I had ever been out of the country, but everything went so smooth. We will definitely be going back and recommending our family as well."
Posted: Mon, Jul 02, 2012- Overall Experience:
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- Would Return or Recommend?Yes
"we had the worst maid service to keep up with the room we had to call desk several times maidsout of product like wash cloths we will think long and hard before we make another trip like this we cant afford to travel often and this sure put a damper on it"
Posted: Mon, May 28, 2012- Overall Experience:
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"What a great trip we had to Cancun. Amazing Honeymoon trip and we could not have asked for a better time at a better resort. The staff were outstanding, the food was superb, activities plentiful and the room was perfect! We definitely will be back there again next year if we can make it!!"
Posted: Sun, May 20, 2012- Overall Experience:
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"This place was very beautiful and clean. Most of the staff was very friendly. The food was not very good. Hot things werent hot, cold things werent cold. I was with a large group for a wedding. Several of us got very sick. A couple of ladies had to have the doctor come to the room and give them shots to settle their stomachs. We all tried very hard not to drink the water."
Posted: Thu, Apr 12, 2012- Overall Experience:
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"Overall it was a wonderful experience. Cancun is beautiful and the Hotel was wonderful. It has a great beach, I think the best in the area. My only disappointment was the food, the lack of courtesy transportation from the airport and other places, and the condition of the room. #1. The food needed a little bit better presentation, I had 4 more options when I was planning my vacation and went with this resort because it seemed like it was the best. When you have high expectations like I did, I expected the best from the food. ( which is a big part of why I picked an all inclusive hote). definetly they need to put a little better effort on the food. #2. No transportation to or from the airport. This is huge!! I've stayed in many resort, they all offered courtesy transport to shopping, restaurants and specially the airport. This was a BIG dissapointment. #3. The rooms were not what I expected, there was mold on the bathroom walls an overall there was a moldy smell in the rooms. So overall I enjoyed..I have to give it a 10 on service. The staff there is awesome, specially at the bars. Not sure if I would pick this resort to be my next accomodations in Cancun."
Posted: Tue, Apr 03, 2012- Overall Experience:
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"We had my oldest daughter's wedding at Dreams under the gazebo! What a fabulous setting! 49 people attended the wedding and all of them commented how great the facilities are arranged for large and small groups. The reception dinner on the beach was phenomenal and created a very festive atmosphere!! I can't say enough about the wait staff and the quality of the food, both at the reception and in the individual restaurants. We have just booked another week for January with our whole family and are excited to return to this wonderful hotel. If you only could see the wedding photos, you would be convinced in a New York minute!!"
Posted: Wed, Nov 02, 2011- Overall Experience:
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"We had an awesome trip to Dreams Cancun and cant wait to come back. The ocean views from Dreams are spectacular as it is the only resort in Cancun that is surrounded by water on all three sides! You get the best of both worlds when at Dreams, the back side has a huge beach with alot of waves in the water and the front side has a smaller beach but is virtually waveless so you can enjoy yourself on the water trampoline or on a raft an relax in the water. The staff was friendly and out going and work very hard for you so I know it is an all inclusive but we tipped them everytime they brought us a drink & or cleaned our table after a meal a dollar goes a long way. The food was decent and they had a large selection of food for you to choose from so if you didnt like something trust me you wouldnt starve. There was plenty to choose from. The Entertainment team was great and worked very hard to get everyone involved. I cant say enough about Dreams I love the place and will be returning in a few months and will not stay anywhere else other than Dreams. It is walking distance to all the night clubs such as Coco Bongo, Dady O, Mandala, Carlos and Charlies, Senor Frogs, The City, Bulldog including the Plaza Caracol mall and the flea market. If you dont want to walk anywhere you can take a cab or just take the bus for $1 each way. It is safe to walk around Cancun during the day or night. Nobody bothers you other than to ask you if you want to go into the clubs when your outside of there. Cancun is awesome. I Loved every minute of it!!"
Posted: Mon, Oct 17, 2011- Overall Experience:
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- Would Return or Recommend?Yes
"Had a great time!
Wonderful people who try very hard to make your stay great. No issues at all with the staff.
Food, very good with a lot of selections. Wish there was more Mexican food to offer though.
Lots of fun things to do in the resort. Never really had to leave for anything.
Location puts you in the middle of everything.
Place is a little old so do not expect the Ritz, but overall nice.
Remember to leave the AC on to avoid moisture (humidity) in the room.
Swimming with the dolphins was grand. You got to do it. Sign up early because it fills up fast.
And yes, I would go back again.
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"IT WAS AWSOME!!!"
Posted: Fri, Oct 07, 2011- Overall Experience:
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"My 7 year old grandson and my 86 year old mother were with me on this trip. Everyone of us loved the locale, the dolphins, the rooms, the views, the food and the service."
Posted: Mon, Oct 03, 2011- Overall Experience:
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"Dreams is truly an amazing resort...they really have something for everyone and the hotel grounds are just the perfect size - not too big, not too small. Whether you want to party poolside or relax on the beach, you can at this resort. Guests ranged from families with children, older couples, honeymooners and party people.
Staff around the hotel was also very nice and did their jobs well. Many of them went the extra mile for us.
The nightly entertainment is pretty good compared to a lot of other places. Good variety (fire show, hip hop breakdancing, pirate show, etc.)
Definitely spend the extra money and upgrade to a dolphin view room (either on the 1st or 2nd floor). There is something truly magical about waking up to the dolphins every morning!"
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"A.M.A.Z.I.N.G. My husband and I just got back from a week long stay at the Dreams Resort in Cancun, and were just blown away. The staff members were all so friendly, funny, and helpful. The resort itself is beautiful. The food....delicious! And my husband is a chef, so he normally hates going out to eat because he criticizes everything. He loved every restaurant we went to! We especially loved the entertainment team who works so hard to make sure the guests are happy. We played so much beach and water volleyball! We decided that we need to make this a yearly trip, and we will return to Dreams every time we go back to Cancun."
Posted: Wed, Sep 28, 2011- Overall Experience:
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"My first all inclusive trip was a grand slam with this resort... great place to just relax and have a good time. Free alcohol and food the entire trip. didnt pay a cent. amazing deal"
Posted: Tue, Sep 27, 2011- Overall Experience:
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"I liked my stay at Dreams Cancun very much. Its employees are very kind and attentive, not only people at the concierge desk but also the staffs that cleans the rooms and those of the restaurants. The food and the property of the place are great. I also met there great employees that speak my native language (Portuguese) : Ameth and Nadia. The dolphins seem to be very well treated by Delphinus and they seem to like the interactions with people. We see that the dolphins are treated with fish and love. Good job, Delphinus! My suggestion to Dreams Cancun is to build a bigger deep swimming pool although all its swimming pools are great! I highly recommend this hotel!"
Posted: Sun, Sep 25, 2011- Overall Experience:
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"Dreams is beautiful! My boyfriend and I spent such a great time there. The staff is attentive, so many things included and so worth the price! The entertainment team is also a lot of fun. When you think of all inclusive packages this definitely has to be the best! For people of all ages. ALSO Spend the extra money to swim with the dolphins, it's an awesome experience! :)"
Posted: Wed, Jun 22, 2011- Overall Experience:
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- 24 Hours All-Inclusive Resort with Complete Unlimited-Luxury!
- Unique On-Site Dolphinarium
- All meals daily (breakfast, lunch, and dinner, buffet or a la carte)
- Unlimited domestic and imported premium brand beverages
- Daytime activities to choose from and nighttime entertainment
- 24-hour room service
- Non-Motorized water sports (windsurfers, paddle boats, kayaks, catamarans, snorkeling, and scuba diving lessons)
- Explorers Club for Kids (ages 3-12)
- Private balcony in all Rooms
- Dreams Spa by Pevonia ($)
- Concierge services and 24-hour front desk
- In Room Mini-bar, refreshed daily
- All gratuities included
- HONEYMOON & ANNIVERSARY Complimentary Package Includes: Welcome letter, Plate of tropical fruit, One bottle of Champagne, Champagne breakfast-in-bed, Special turn-down service. (NOTE: Guests must request honeymoon/anniversary package at time of booking and present copy of wedding invitation or marriage certificate at time of check in Reservations for breakfast-in-bed must be made in advance with guest services. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding.
- - 24 Hours All-Inclusive Resort with Complete Unlimited-Luxury!
- - Unique On-Site Dolphinarium
- - All meals daily (breakfast, lunch, and dinner, buffet or a la carte)
- - Unlimited domestic and imported premium brand beverages
- - Daytime activities to choose from and nighttime entertainment
Reg.
Book Hotel with Flight and SAVE MORE!
- FREE Resort Coupons!
- 24-Hour Room Service Included
- FREE Green Fees
- Nightly Entertainment
- Guest Favorite Resort
- Less than 60 Minutes Remaining!
Per Day at Playa Mujeres Golf Club
Valid for Travel Now - April 30, 2013
- 1 Round Per Person Per Day!
- Greg Norman Designed
- 7,218 Yards 18-hole Course
- Hurry, Limited Rooms Available!
Gathering, Getaways and Groups Promotion!
Valid for Travel Now through Dec 22, 2013
- Book 5 rooms and get 1 FREE!
- FREE Resort Credit!
- FREE SUITE UPGRADE!
- FREE Golf!
- Hurry, Limited Rooms Available!
Reg.
Book Hotel with Flight and SAVE MORE!
- FREE Resort Coupons!
- 24-Hour Room Service Included
- FREE Green Fees
- Nightly Entertainment
- Guest Favorite Resort
- Less than 60 Minutes Remaining!
Per Day at Playa Mujeres Golf Club
Valid for Travel Now - April 30, 2013
- 1 Round Per Person Per Day!
- Greg Norman Designed
- 7,218 Yards 18-hole Course
- Hurry, Limited Rooms Available!
Gathering, Getaways and Groups Promotion!
Valid for Travel Now through Dec 22, 2013
- Book 5 rooms and get 1 FREE!
- FREE Resort Credit!
- FREE SUITE UPGRADE!
- FREE Golf!
- Hurry, Limited Rooms Available!
Comfortable room with balcony with tropical lagoon or garden view. King size bed or two double beds, private balcony, marble floors, bathroom with bathtub or shower, bathrobe and slippers, hair dryer, direct dial phone, satelite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock, Air conditioning with individual control, 24-hour all-inclusive room service, coffee maker, iron, ironing board, DVD player, luxury amenities.
The All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
Comfortable room with balcony tropical lagoon or garden view. King size bed or two double beds (twin size), private balcony, marble floors, bathroom with bathtub or shower, bathrobe and slippers, hair dryer, direct dial phone, satelite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock, Air conditioning with individual control, 24-hour all-inclusive room service, coffee maker, iron, ironing board, DVD player, luxury amenities.
The All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
Comfortable room providing a spectacular view to our on-site dolphinarium plus partial view of the turquoise Caribbean Sea and Isla Mujeres from the comfort of a very ample balcony. King size bed or two double beds, private balcony, marble floors, bathroom with bathtub or shower, bathrobe and slippers, hair dryer, direct dial phone, satelite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock, Air conditioning with individual control, 24-hour all-inclusive room service, coffee maker, iron, ironing board, DVD player, luxury amenities.
The All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
Spacious room located in front of the beautiful Caribbean Sea. Enjoy unparalleled views of the turquoise waters from your private balcony. King size bed or two double beds, private balcony, marble floors, bathroom with bathtub or shower, bathrobe and slippers, hair dryer, direct dial phone, satelite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock, Air conditioning with individual control, 24-hour all-inclusive room service, coffee maker, iron, ironing board, DVD player, luxury amenities.
The All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
Comfortable room with direct and unique view to the Delphinus Dolphin Experience including hammock on the balcony. All the rooms are located in the pyramid building in the ground floor facing the laguna. King size bed or two double beds, private balcony, marble floors, bathroom with bathtub or shower, bathrobe and slippers, hair dryer, direct dial phone, satelite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock, Air conditioning with individual control, 24-hour all-inclusive room service, coffee maker, iron, ironing board, DVD player, luxury amenities.
The All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
The Preferred Club is an exclusive area providing exceptional services, a private lounge and Preferred Club rooms offering impressive ocean views, all in premium locations. Located in the Preferred Club tower, directly in front of the Caribbean Sea, with direct access to the beach.
Preferred Club Benefits:
- Private Preferred Lounge
- Preferred Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d`œuvres
- Exquisite desserts & fine liquors in the lounge
- Complimentary newspaper in room every day (English or Spanish)
- Free internet access in suite
- Free computer access in Preferred Lounge
- Upgraded mini bar service
- Upgraded bath amenities
The Unlimited-Luxury® All-Inclusive Plan Features
- Room Accommodations
- All meals (breakfast, lunch and dinner)
- Three gourmet a la carte restaurants and one buffet restaurant
- Domestic unlimited premium brand beverages
- Four friendly bars and lounges
- 24-hour room service available
- Daytime activities
- Explorer's Club for Kids (ages 3-12)
- Non-Motorized water sports (Windsurfers, paddle boats, kayaks, catamarans, snorkeling and scuba diving lessons)
- Spa and fitness center
- Night time entertainment
- All gratuities.
Comfortable room with balcony and a variety of views (Isla Mujeres beach, tropical lagoon, or pool). Personalized check-in and check-out with concierge service, Luxury amenities, King size bed or two double beds, private balcony, marble floors, bathroom with bathtub and shower, bathrobe and slippers, hair dryer, direct dial phone with voice mail, satellite TV, minibar refreshed daily, electronic safe box, electronic keyhole, alarm clock/radio, air conditioning with individual control, 24-hour Unlimited-Luxury® all-inclusive room service, American breakfast, afternoon high tea, daily newspaper, coffee maker, iron, ironing board, DVD player.
- 24-Hour Front Desk
- All-Inclusive
- Banquet Facility
- Beach Club
- Beauty Shop/Salon (+)
- Business Center (+)
- Business Services (+)
- Car Rental Desk (+)
- Children's Play Area
- Children's Program
- Concierge Desk
- Conference Rooms (+)
- Currency Exchange
- Elevator / Lift
- Exterior Corridors
- FREE Golf
- Gazebo
- Gift Shop on Property (+)
- Golf (nearby) (+)
- Guest Activity Desk
- Handicap Services
- Interior Corridors
- Kiddie Pool
- Massage Therapist (+)
- Medical Services (+)
- Multilingual Staff
- Night Club
- Non-Motorized Water Sports
- Outdoor Pool
- Properties with Word of Mouth Testimonials
- Public Internet Access (+)
- Restaurant
- Room Service (+)
- Shopping (nearby) (+)
- Spa Services (+)
- Swim-Up Bar
- Tennis Courts
- Wedding Services (+)
- Wheelchair Access Elevator
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
