BookIt.com® Verified Traveler Cheri from Athens, GA

"We just got back from there and had a wonderful time! The food was good and I am very picky. We loved the Cancun Queen lunch boat tour in the lagoon. It was so much fun. I wish the adult pool had an ocean view instead of the lagoon view. Over all it was a lot fun and I would go back."

BookIt.com® Verified Traveler Adina from Phoenix, Az

"This was a lovely resort! Clean and friendly, and perfectly positioned in Cancun's hotel zone. Staff was very attentive and efficient. Activities were plentiful -- if anything, too much to pack into a 7 day vacation. Only problem was the fact that they were doing major maintenance work in the room directly above ours. The noise level in our room (during the day) became too much, so we asked to be moved. The manager moved us immediately into an upgraded room, and offered free massages, and other incentives as a way of apologizing for the inconvenience. All in all, a very positive experience. :)"

BookIt.com® Verified Traveler Garger from Newnan, Georgia

"My daughters and I were there for Spring Break. Our room was clean but did not sleep all of us SOS we had to call for a rollaway. The buffet was ok for a meal or two, but got old quick. We loved the sushi hut. The specialty restaurants were amazing. However, it was VERY DIFFICULT to make reservations. They would not take walk up or stand by at all. The pools were nice. However, chairs were hard to secure but could be done. We had several power outages during our stay -take a flashlight. We were in the main building which was very noisy at night. We had three elevators for our building -430 rooms-and for 2days only 1worked. We were on the top floor which made this not so nice. The photographers were always around for pictures, however they did not have the right equipment to load all the pictures- they lost all of ours. Yes,it is all inclusive,but the mixed drinks are awful. You have to ask for double shot to taste the alcohol. Beer was ample. We travel quite a bit and rarely do I ever leave negative comments. This resort showed its age and needs to change their rating. The are not a 4.5 of 5. The travel company ay the resort was great. We booked two excursions Mayan Jungle which was great!! Extreme sports-zip lining, repelling, cave snorkel etc. we also rented a private ctamaran. That was fabulous. The captains gave us a name of a local restaurant la parilla-BEST MARGARITA EVER!!!!!! It is in downtown Cancun. The bus can take you there!!!!! We loved our time with our friends, just will find a Better resort next time."

BookIt.com® Verified Traveler A Recent Traveler

"Overall the experience was ok. I wouldn't recommend this all inclusive resort. The staff was slow, the rooms were not up to par and there actually turned out to be very little to do on the actual resort. I would investigate other areas to find a more pleasant experience."

BookIt.com® Verified Traveler Juan from Modesto, CA

"This place was awful. The place is very run-down. The food is horrible. Very cheap alcohol is used for drinks. Pay a little more and stay somewhere nice with good food and drinks. The staff is not very nice nor are they efficient. The buffet is the only restaurant that is open all day and the food is horrible. Most of the staff is very unfriendly and not helpful at all. I traveled here in April of 2012."

BookIt.com® Verified Traveler Sue from Hopatcong, NJ

"Okay not sure why people didn't like the food, I am pretty picky and I ate at all but the Italian restaurant and thought it was all very good. I stayed in one of the lower priced rooms but although older were clean and decent. Everyone was friendly and nice. The only complaint I have is check in and bell hop were an issue. Check in was no earlier then three so they sent us to go eat and such (we got there at 2pm) when we went back after 3 we stood for another 15-20 mins while they tried to find a clean room for us. We finally got and room and it took another 50-60 minutes for the bell hop to bring up our luggage (and two phone calls from us). After that the entire trip was excellent!!!"

BookIt.com® Verified Traveler Sherry Todd from Colorado Springs, Colorado

"We really enjoyed our stay, the only bad thing I would say is that there wasn't enough all inclusive events for teenagers. The zip line and water park were small, seemed more geared towards younger kids. The rec room was of no desire for my two teenage boys. I am a single mom and I don't make much money, so paying extra for excursions was no option for me. This was pretty much a 'once in lifetime' event for myself and my boys. I was completely happy with the adult areas. We did go to aqua world and the boys did enjoy those included activities. :) The staff was amazing, food was great and rooms were nice! I would stay again if given the chance."

BookIt.com® Verified Traveler Ned Anderson from Roanoke, Va

"Our trip to cancun was wonderful, the hotel, Crown Paradise is a great place to stay, all inclusive, the only issue was the sewer smell outside of our room, it would come and go but all in all - well worth it. Highly recommend a tour of Chichen Itza"

BookIt.com® Verified Traveler Sholeh S Razi from Dublin, Ohio

"Hotel was great."

BookIt.com® Verified Traveler Denesha Thomas from Fort Smith, AR

"I stayed at this hotel from April 17-20,2012. Me and my boyfriend. age 28 & 26. From reading the previous reviews I expected a long check in. The check in took about 30 mins. While we waited in line we were given wine to enjoy during our wait.The hotel was very clean and all the staff very friendly. We did tip regularly so I don't know if that had anything to do with it. Like all the other reviews say dollar bills work great. The beach was beautiful. We didn't get bothered by anybody selling anything they would ask you once you say no and they keep it moving. We did pay the extra for the higher quality rooms which had a hot tub in the room that was nice. The drinks at the bars were great we enjoyed all the Tequila we could drink. The food there were some ups and downs with the food. We had no problems getting reservations at any of the restaurants. We ate at the Fishersman's and Sans Souci's both very good. That Lalapa buffet which seems like if you have kids our its lunch time you are mostly likely going to be eating there is not very good unless you want salad or fruit. They did have a little Mexican grill in there I liked and lived on. Most of the food in the Lalapa had no favor or seasoning. Room service the same thing nasty food. I ate lunch at the Fujiyama nasty, but I did see a lot of people eating the sushi I didn't eat sushi but people were eating it by he plates full so I don't know. All the pool looked clean the only one I used was the adult pool with the swim up bar which was great. The pool close at about 7pm I really didn't like that , but me and my boyfriend enjoyed late night walks on the beach which is pretty empty after 9pm. The Club Nitro is boring nobody was in there our whole stay. Go to the club outside of the hotel it was really fun. A wide range of different people we purchased tickets from the club promoters at the hotel $50 it included 3 clubs vip service(reserved tables) our tour guide stayed with us all night not right in our face but close enough. We did have to get our own way back to the hotel which worried us a bit but the bus was crowded it costed $1 each and the bus stop was right across the street from the club. Don't catch a taxi to expensive the bus is just fine safer I say. In the club people we try to sell you everything under the sun. Just say no . Overall we had a great time met so cool people and would return. One thing I did want to touch on that I didn't like was the hotel I really feel like we go cheated on that part of the experience. For one the hotel comes with a lunch cruise will they don't tell you it's only on tues at 11am we got there tues at 3pm so didn't get that also we were suppose to get a romantic dinner at Sans Soucis which was to include a bottle of wine and selection off a special menu were we made our reservation with our lady didn't tell us anything about we had select or wine and food with her. So we get to the restaurant on my birthday and the best the could do was give us so nasty wine they could have at least let us pick the wine since we were cheated out of our special menu. Another special service of the hotel was you can select you breakfast on this card hung it on your room door and they'll bring it to your room we did that they took the card but no breakfast ever came. The only thing I seen was good about the hotel was the breakfast in on the 8th floor vip room with internet and the 8th fl bar, was great oh yea and of course the hot tub."

BookIt.com® Verified Traveler Erik from Chicago, IL

"So just for fun I was reading some of the previous reviews and I'm not sure what's their deal. Let me first of all say that I stayed in a room with the jacuzzi, on the second tower. The room was very clean, bright, updated, and just wonderful from the second I arrived until the moment I left. I did not have any of these bugs some people are complaining about. Secondly the front desk staff, bar(s) staff, and buffet and restaurant(s) staff were all extremely nice. Show respect to the staff and the staff will bend over backwards for you (sounds logical I know, but you'd be surprised). And yes you have to make a reservation to your restaurant of choice which is a 2 minute conversation which I made every single morning as soon as I woke up, no big deal. By the way I recommend you get your reservation in for the French restaurant (Sans Soucis) it was fantastic! The best bar in the hotel is Collage, the bar tenders are awesome. Overall I was very happy with the hotel. Food is good and abundant, so are the drinks, the staff is awesome, the hotel accommodations are perfect, I have to give it a 9.8 out of 10. My only complaint was the wi-fi, should be free, or atleast kind of affordable. $20.00 is a little much, so i decided to postpone my Facebook-ing for a couple of days. Would I come back? Yes, I actually plan on doing so... Cheers!"

BookIt.com® Verified Traveler Barry from Memphis, Tennessee

"We had a great time."

BookIt.com® Verified Traveler DDH from Las Vegas, Nevada

"After thoroughly researching several resorts in Cancun we decided on this one due to the pictures on the website and the restaurant options listed. What a joke, the pics are definitely photoshopped and there were bugs all over the counter in the bathroom. After the first night we asked for another room and they let us pick from 2 rooms (between Tower 1 and Tower 2) the tower 1 room looked better but it still had bugs in the restroom; they obviously do not believe in spraying the facility because they were all over the walls by the elevator as well. So we moved to Tower 2 and it was ok until day 3; the bugs had made there way to our restroom once again this time around the shower. In this room we had to let the shower run about an hour to have hot water; and this was after reporting it to maintanence, it was his suggestion to just let it run. As for the 4 'fine dining' restaurants on property all require reservations, who wants to think about making reservations EVERY NIGHT on their vacation, if you miss making a reservation or the restaurant is completely booked your only food choice is the buffet. I could go on about this resort but the bugs alone is enough to deter anyone else from this place."

BookIt.com® Verified Traveler Todd Wolgram from Revelstoke, B.C

"great hotel with friendly staff, lots of activities for the kids. if i take my kids to Cancun i would want to stay here."

BookIt.com® Verified Traveler Shaorn from Mastic Beach, New York

"This was a wonderful vacation. The beaches were breathtaking, the staff was wonderful. The only thing that I did not like is trying to get a spot at the pool. If you do not get your towels down there by 7.00am or earlier you will not get a place by the pool. People would place their towels, flip flops, books, etc on the chairs and leave them there all day. The food was also ok, but could be easily overlooked because of the other stuff. Great place!!!!!"

BookIt.com® Verified Traveler Melanie from APpleton, WI

"Great place to stay with kids. Infinity pool is great, Lunch is never far away. We relaxed by the pool while the kids could go get their own lunch under the shelter by the pool. Great poolside games, Bingo, Volleyball, Swimming races. The pool is right around 3-4 feet deep all the way through, so we weren't worrying *too* much about our kids, and there is a shallow (3-4 inches deep?) walkout in the water to where there are stairs where the pool goes deeper. Hammocks swing near the ocean the ocean sand was clean and safe with VERY few people walking, selling things (hair braiding, cowboy hats). Food was great, sushi by the pool, restaurants on site by reservation, and a buffet that we hit every day. Clean pools, clean pool areas, clean food areas, great selections of different types of food. Filtered water for guests, so no worries. The Kid paradise was incredible, with a shallow-ish waterpark setting with a pirate ship and more. Also a small basketball court and a little movie area where there were movies going on all day. Plenty of lifeguards/workers. Kids all get signed in and out, or they can leave on their own if you sign up for that. There is also a little place for babysitting the little ones, but our kids are too old for it. It looked great, though. There was an arcade for the kids with air hockey, another movie showing, pool tables, a couple video games. Very nice. A bar inside the arcade where adults can sit (kids can get sodas or juice as well, anywhere) so we were able to rela and chat by the bar and the kids were safely nearby. Everything is enclosed, and all inclusive, so really there is no need to leave the premises. There are a few little shops, and a place to go see shows that are offered as well. We did take a (one) bus down to the little market in the city where the prices are cheaper for souveniers. We went with another family and their children. Our kids are 10, 8 and 6, and theirs are 8 & 10. We had a really good time. I would recommend. Oh! And there was mini golf on premises that you can use anytime, and a little market set up on certain days. so really, you could save the minimal bus fare and just buy from the little market that has the same things as the city does. Bring a good sunscreen and aloe to put on at night and you'll be all good in the sun. Flags on the beach (yellow, red, green) let you know where the safer places are to be in the water. Walk across the street to feed Iguanas!!"

BookIt.com® Verified Traveler BTS from Park City, Utah

"The experience overall was fantastic with one huge, gaping exception: the front desk. The front desk staff was horribly inefficient, very rude, and incredibly uncooperative. Other than that, other staff members were relatively helpful and friendly. Some of the folks in the restaurants were by far the nicest. I hated all the little bugs (like miniature spiders) that were in the rooms; the rooms felt somewhat clean but they felt quite dated."

BookIt.com® Verified Traveler Helen Dixon from Enfield, Nova Scotia

"Had a wonderful vacation. The staff were very friendly and accommodating. Only negative was the restaurant reservation system. You had to call a day in advance which sometimes isn't convenient. I went down to the concierge and she helped me get through so I could get reservations at the Italian and the French restaurants. The food was amazing and the staff were very attentive. The food in the buffet was very good as well. Loved the 'made to order' omelets, crepes and pancakes. Something for everyone. The resort is very family oriented with lots to do for the kids. There is an adult pool as well for people without children to relax."

BookIt.com® Verified Traveler Jodi from Indiana

"Our family went with another family during Spring Break. The rooms were adequate but the electricity went out approximately five times during our 6 night stay. When this occurred, the air conditioner and water would not work. The resort did not have enough staff to accomodate their guests as it was common for there not to be enough ice in the ice machines or coffee available in the buffet area and room service would take approximately 60-90 minutes."

BookIt.com® Verified Traveler A Recent Traveler

"Positives: Great beach, friendly staff, clean, nightly entertainment was decent, and grounds were well maintained. Negatives: Tub and toilets constantly clogged, no air conditioning, and the food at the restaurants was medicore at best. Repeated calls to front desk about the plumbing issues were ignored. The reservation process for the restaurants needs to be reviewed by the hotel staff. It was very difficult to get dinner reservations for the next day, as they had a limited number of reservations for each hour. There were several empty tables around us when we did dine at three of the restaurants. People placed their towels on pool side chairs early in the morning, only to not show up and use them."

BookIt.com® Verified Traveler Mike Dillon from Big Lake, MN

"My wife and I booked a week here after much research on the internet- This was only the second time we took a vacation without our kids in tow, so we wanted to make sure this vacation provided everything we wanted- This resort caters to adults and families evenly- If you are not quite ready for an adults only vacation, then this place is perfect- we had the choice to intermingle with families or just adults- as there are adult only sections at the buffet, and an adult only pool, and an adult only lounge on the 8th floor of one of the hotel sections- Definately pay to upgrade to the adults only section of the hotel if you do not have the kids in tow- it's worth it- The room was perfect- fresh fruit- bottle of wine, free room service, and restocking of the mini bar were all hassle free- My wife and I made very good use of the lounge as well- and the concierge there seems to have an inside track on getting the restaurant reservations you want- We will be returning with our kids next year because we loved this place so much!! our only complaint was the inability to get a lounge chair at the main pool- Everyone seems to get to the pool very early and 'reserve' lounge chairs with their pool towels and then do not leave until the sun goes down- There should be some time limit for how long you can reserve these chairs- it doesn't seem right- Anyway, my wife and I only used the main pool twice during the week because of this- We utilized the Adult only pool every other time! We highly recommend this resort!!"

BookIt.com® Verified Traveler Diane Flaim from New Boston, MI

"Overall it was a good experience. Staff and service was excellent. Our only disappointment was we were expecting more seafood. The food was mass produced and not very high in quality. We both concluded that our continental breakfast in the adults only lounge was the saving grace. Our best dining experience was in the French Restaurant. Also, we had to pay for WIFI and the 'free' golf cost $50 per person per round. I wouldn't go back."

BookIt.com® Verified Traveler Jodie Smibert/Dwayne Sample from Sherwood Park, Alberta

"This was my first trip to Mexico so i really had no preconceived idea of what to expect. Upon arrival at the airport we found our Best Day rep and he was awesome, giving us many great tips enroute to the hotel. We were greeted with champagne on our arrival and i would say i was completely taken back by the view out to the ocean when we walked into the lobby of the hotel. It was breathtaking. We were graciously given an early checkin (we checked in at 11 am) and we stayed in a Family Suite (7) on the main floor (which was awesome with kids!!!) in room 1002. When we arrived in our suite i was disappointed. The room was dated and underwhelming compared to the lobby of the hotel, however, the layout was great with kid space down and adult space up. We quickly headed for the pool and i'd say we never looked back! All of the amenities, the food, the pools, the activities, the ambience and the service of the hotel completely made up for the dated room where we spent very little time anyway - basically just showering and sleeping. The food was outstanding. We never once ate at any of the restaurants bc the buffet food was so varied every day with so many options and so good that we just never felt the need. I have 2 very picky eaters and they both ate very well - especially the kid-friendly food stand by the pool with the hot dogs and hamburgers, fries and chicken. They had also recently been to Mazatlan and they could not say enough how gross the food was there so both were very hesitant to eat the food but were pleasantly surprised. I think what stood out the most for us was how clean the resort was. I mean, spotless!!! With a kid-to-adult ratio of probably 3 to 1, food and drink accessible everywhere (including free 24x7 room service)... you would expect to find the place a mess. We simply could not believe how quickly and completely the resort was cleaned. Each night we saw the staff SCRUBBING completely clean the hotdog stand kitchen by the pool. I was so impressed. And the staff at the hotel were incredibly friendly, happy, always courteous and eager to help. One night at the buffet a little girl spilled her spaghetti just as she was arriving at her table. She ran out of the buffet in embarrassment and within 5 minutes the staff had cleaned up the mess without a word. A few minutes later when she returned, the staff greeted her with a fresh plate of spaghetti and sauce. Just those little things that went so far above and beyond. Would we return? I'm not sure only because i can't say that i really enjoyed Cancun. I found it too commercialized and not enough to do that isn't an expensive excursion. We had hoped for even an Aquarium or something interesting to see. With so many other places to go in the world and Caribbean i would have to say that i won't be back but i would certainly recommend it for any family. Also, don't get fooled if you have little ones (under 8) regarding Xplor Park. It is NOT for under 8. We were assured we could ride tandem on the ziplines and 1 zipline in were told we can NOT and my daughter was 7 and there was no way she was going to ride alone (i can't blame her). All of the activities really are not for those under 8 there so don't waste your money, wait until they are older."

BookIt.com® Verified Traveler Lillian from Shinnston, Wv

"When ever we arrived the guy at the check in upgraded us for free to a better room and it was beautiful and the view was amazing. the service was wonderful and everyone was giving their all to make sure you were taken care of. we never had to wait on anything, everything was wonderful the only improvement i would recomend is the food quality and the entertainment. there was plenty to eat and lots of beautiful places, but the food, well maybe it is just different from ours, but it wasn't as good as i expected. the people at the resort were cleaning and constantly working and it almost made me feel guilty, because they were such hard workers and i hope they get paid well, cause they sure deserve it. Our cleaning lady was wonderful and worked so hard and the room was spotless whenever she was finished...i let remarks about her. wonderful family place and felt very safe and would recomend it to all of my friends and family."

BookIt.com® Verified Traveler Sergio from Cambridge, MA

"This is an 'All-Inclusive' offer, where not all is included. First we were assigned in a room that did not have a place to put the clothes. Then Internet access was more than $ 15 for 24hrs for a slow and intermitent connection. The food is ok but not high quality. The best are the young workers that do everything, from baby sitting to kids' lifeguard to dancers in the talent shows they have in the nights. Sorry but I suggest you look for another offer...Unless you want to go there only once...and not come back..."

BookIt.com® Verified Traveler Jen from Mayer, MN

"We had a great time at the Crown Paradise our kids are 3, 7, and 9 they so much fun. Pools were great, beach was beautiful. Weather was perfect. Food was good, but make sure to call for reservations a day ahead to get the time you want. My favorite was the mexican place. Chairs fill up quickly so go down to the pool early!! We had a great view from our room and were close to everything, but if was really loud at night you could hear everything going on downstairs! Overall it is the perfect place to take kids!"

BookIt.com® Verified Traveler A Recent Traveler

"Worth the price, friendly, great beach!! Because there was a lot of kids, the place had a great great friendly feel. It's really a good place to go!"

BookIt.com® Verified Traveler Rodney DeBlieck from Belmont, Ontario

"Other than a slow check-in I have no negative comments about the resort.. Food was plentiful, fresh and delicious. All staff were efficient, friendly and polite. Our room had an awesome view of the ocean and was cleaned daily along with some towel art from the maid. Plenty for both adults and kids to do with a very well-organized and safe Kids Club! Anything you need is there...I would definitely return!"

BookIt.com® Verified Traveler Jenny Herding from Westbrook, MN

"I would not recommend this resort. I e-mailed them over one week prior to arriving stating what kind of rooms we would like and that we wanted to be in the newly renovated tower. well, we did not get either one because they said it was not available. I also e-mailed them asking for dinner reservations for when we got in and they never got back to me. to get into a restaurant at night is the dumbest setup I have ever seen. It is nearly impossible to get reservations. They do not want you to eat in the restaurants. They make it so difficult to get a reservation that you end up just going to the buffet. We paid for all inclusive and it was definitly not worth it. It would take hours for room service to arrive. We sometimes had to call 3-4 times before they would finally come. The workers are very good and do an amazing job for what they have to work with. The shows were very good too. I would never go back to this place mostly because of the was they do their restaurant reservations. I would not recommend you waste your money here. There are so many resorts in cancun. I know there are much better ones out there."

BookIt.com® Verified Traveler A Recent Traveler from Sioux Falls, SD

"If you are traveling without kids the honeymoon suite is a must! Huge balcony with the most gorgeous view ever. Wonderful food, something new to try every night!"

BookIt.com® Verified Traveler Roberta from Iowa

"We stayed in March and had a wonderful time. Our first room was located on the 1st floor in the South Tower in a corridor. It was very loud. Luggage racks being wheeled outside our room at 2 a.m., (on tile) three nights in a row was too much. We requested a room change and were moved to the North Tower, floor 6 which was wonderful. The woman at the Reservation Desk was very helpful. I wish we would have moved sooner. Our room did not have a mini-bar or fridge but we called room service and ordered 2 sodas, 2 waters and 2 beers and they brought it right up. We kept it on ice in our room and it worked very well. Even though we had to change rooms, our stay was wonderful. We traveled with 2 children ages 11 and 8. They had a wonderful time playing on the beach and swimming pools. The kids club had dodge ball games as well as cake eating contests which were fun for the kids. The food is fantastic. We ate at the Fisherman's Restaurant, Italian (PIzza) and Wayne's Boots and the large buffet. All were good. Yes, you do need to call at 8 AM that day to get a reservation in one of the restaurants and a couple of our reservations were very late in the evening but one day we showed up early and they accomodated us. The food by the pool is wonderful: nachos, burgers, hotdogs, french fries, sushi, all was very tasty! We would definitely go back and plan to! This is the best resort for families!"

BookIt.com® Verified Traveler Jennifer from Houston, TX

"The Crown Paradise is a great place for a family to visit. The rooms aren't great, but the views are incredible. The A/C wouldn't get the room cool enough so we were hot at night. There are plenty of things for the kids to do. The hotel is clean, but some areas are in need of a make-over (fitness center, tennis courts and soccer field). The staff is super friendly! The food at the buffet was so-so. The restaurant food was good. I have stayed at nicer hotels in Cancun. I would recommend this hotel to friends with children, but probably would not return."

BookIt.com® Verified Traveler Doug Atkinson from London, Ontario Canada

"This was our second trip to Crown Paradise Club Cancun and it definitely has gone downhill a bit. Painting is needed to clean the place up, the equipment in the gym is barely adequate to call it a gym. The decking at the adult pool is falling apart. The food at the buffet was not good especially the meats which were fatty and substandard. The specialty restaurants had good food but they were poorly run and the waiters definitely overworked since they do not have busboys. The staff at the resort work hard and always smiling with something nice to say. The grounds are nice and well maintained. The reason we like this resort is the ocean view rooms but will definitely try another place when we visit Cancun next time."

BookIt.com® Verified Traveler Jenn from LI, New York

"Our family traveled Feb 19th - 26th. Had a wonderful time. This was our first experience with an all inclusive resort and our expectations were pretty much met. The food was awesome at the buffet as it was fresh and plentiful. The restaurants were ok. Our favorite was the Mexican restaurant and least favorite was the Italian. The place was very clean and the staff was very friendly. The kids paradise area was great. We have an 11 and 7 year old that had some fun there. Also, the shows were very enjoyable. On the downside, one annoying thing was playing the get a reservation game by calling the line at 8am and keep calling back until you got through. Then once you got through, the dinner times were 8:30 or 9pm. We had luck a few nights and just walked in without a reservation. They are not busy but I had read a review that the tables are held for club members. If you don't want to deal with that, the buffet is just fine (other than @8:30am when it's hard to find a table. Going a bit later was not an issue in finding a table). They need to add more tables here. Another very annoying thing was how people would hold chairs at the pool with the rented towels early in the morning. So when you came down for a chair at the pool, it was hard to find any. We started playing the towel game ourselves and then twice our towels were taken and we owed money at the end of our stay for them. Add more chairs! Bring your own towels until they fix the holding of chairs situation and rented towel fees. We have been other places and never had towel fees. Had I known that American Airlines didn't charge a per luggage fee, I would have brought ours! But overall, we really enjoyed ourselves at Crown Paradise."

BookIt.com® Verified Traveler Karen Medina from Orlando, Florida

"This was my first time there... My family from New York has traveled there 3 times and has stayed at the property.. Amazing it was! Great staff, Great food, GReat Music, Great View! I'm actually planning on sending my mother and her husband there in the next few weeks! My only problem i had was, The taxi going there they had charged me again..... make sure you book taxi for how many pple are in your group! But other then that AMAZING experience! Thk U!"

"We are a fmily of 6 with 4 kids ages 4 to 14. Our stay was from the 20 to the 29 april. We have been here on 2 previous occasions and were generally happy with our stays there but there were some aspects we wsh they would improve upon. The quality of the food at the buffet is fine but seems to be lacking in imagination and flavour. After a week of eating there you realize that its pretty much the same things day after day.The salad bar and fruit bar were good and the service of the staff was great.The restaurants were pretty good, we enjoyed the fisherman restaurant and the ' Waynes Boot restaurant were good, but the portions are small. The hotel was generally clean but there are repairs needed and they seem to be only interested in patching problems instead of fixing them. 1 e.g. are the elevators, on each of our visits there has been at least one elevater that has been out of order. The pools are great and the fact that you can choose which one you stay at are a plus. BUT,, something has to be done about the bird problem,, at about lunch time , they start showing up and trying to get at the plates that people have left behind ,, it gets rather annoying when one of your neighbors leave their fries on their chair and you have 5 to 10 birds trying to get at them. The beach was great, we had no complaints there, there are some locals walking around trying to sell hats and jewelery, but if you say no they leave you alone. Drinks and bar service are pretty good, but the alcohol is watered down, after 5-6 drinks you start to wonder where the buzz is. I went into town and bought some Tequila and added some to my drinks. I f you are going into town, take the bus, its 1 dollar and they come every 4-5 minutes, You can tell the driver where you are going and he will call it out when you get there. Another tip is if you are going into Cancun for shopping or whatever,,, cover up your hotel bracelet with a wrist band or a watch,, you will be less likely to be approached by locals trying to sell you things. Another tip,,, bring plenty of 1 dollar bills with you for tipping."

"Great experience, Very efficient staff, and was 'well staffed', No complaints ! extremely freindly staff - safe secure enviornemnt"

"We stayed in first of March 3rd to the 10 . Room was ok. staff was ok Food ok except the steak house inwhich my shoes would have tasted better and the seating was crappy . WE WERE SIT DOWN BY THE bULL AND THEIR WAS PLENTY OF KIDS . This place should Be ONLY FOR FAMILY WITH KIDS . THE POOL FORGET IT IF YOUR NOT UP IN THE MORNING TO GET A PLACE TO SUN IN . I must say the weather was bad for the first 3 days wind was bad .The worst Ive seen since we have stayed in cancun. As far as recommened it not on my life to couples But too Familys with Kids yes. This place is mainly for familys with Kids not couples."

"While in Mexico for Spring Break I bought two pieces of what I thought was real Silver, they were pendants. One from the Market and the other from the Resort where they invite vendors to come in and sell merchandise in the main looby. Upon arriving home and wearing the pendants the Silver which was applied thinly over what looks like bronze started to wear off. What a rip off. I guess it was my fault though. I was warned not to buy silver there. I just thought that if the Hotel invited these vendors they wouid be reputable, not con artists. Enjoyed beatiful Cancun though. I will not rely on going to Mexico for Silver anymore."

"This trip was wonderful! the hotel was gorgeous inside and out! i have been recommending it to anyone i know that likes to travel. There was one gorgeous view after another, the room was absolutely perfect, and the staff was extremely friendly and helpful in every way! This place is a must see! Bookit.com also made sure that getting to and from the resort and getting around in general was completely stress free! Love it! already thinking about our next trip there :)"

"I WOULD NEVER GO BACK TO THAT PLACE"

"This was our second vacation as a family to the Club Crown Paradise. My wife Monica, myself and our two children were more exited about returning to the resort the second time than we were the first because we knew what to expect. I would like to share with you the warmth that we felt from the staff. Every member of the staff we came in contact with was kind, supportive in every way and went out of their way to enhance our vacation experience.
Our boys are 5 and 7 years old, they will never forget the 'Kids Club Staff' all were incredible. When the kids are happy, the parrents are happy. The staff made us happy!
Monica and I were able to reconect at newly wed levels because of the support of the staff, the daily programs at the main pool and all of what Cancun itself has to offer a vacationing family.
I am glad Monica signed us up for this adventure, we will never forget participating in the nightly entertainment shows, releasing sea turtle hatchlings into the ocean, feeding bannanas to wild iguana's, snorkling on the reaf or just enjoying the well maintained beach.
If i could go back tommorow I would bring friends.
Thank you Club Paradise.
Thanks for everything!
You 2 BOOK IT.COM, you got us there and back with no problems and payment plan that we could afford. You will be seeing us again."

"My experience at Crown Paradise Cancun was amazing! The rooms, public areas and pools are very clean. The staff is VERY attentive and friendly. There's a good variety of food and drinks at the buffet and other restaurants. Amazing views. Great pools and play area for kids. The ocean is just steps away. They have shows in their theater every night. I would definitely recommend this hotel. My family and I had a lovely time!!"

"We recently planned a trip with my entire family for my parents' 50th wedding anniversary. We were a pretty big group consisting or all of us siblings, plus our spouses and children. 22 people in total. The staff was helpful since our first call in Boston and they did not drop the ball once throughout our stay. They tended to all of our individual needs constantly.

The hotel was immaculate and the food was great too! An awesome experience all together. I would not hesitate to go back to Crown Paradise any time.

"

"The place was great!!!!!!!!!! I couldn't ask for anything better. The staff is amazing, they are there to help with a smile, soooo much courtesy, they will go out of their way to make YOU happy. Great resort for kids, they have plenty of activities. Their restaurants are great, good food one night a couple of mariachis sang for us while we were having dinner. We are going back next year!"

" I love staying at this hotel, all the pople wo work there are ver nice and helpful, the hotel is very clean, great food, good drinks, amazing swimming pools, i definately recommend this hotel to whoever wants to visit cancun."

"it was more than i could ever imagine ,had lots of fun , and you guys made it so so easy everything was in order i just had fun and followed direction on how to get from point a to point b ,,thank you very much i'm already telling people to use BOOKIT.COM"

"The best time ever, if you have kids this is the best resort for them, so many activities....The staff were really friendly and attentive. Two thumbs up!!!!!!!!!!!!!!"

"The only thing that was wrong was that the door handle to our room was missing a screw and would fall off when we turned it from the inside. Also that they only had Corona beer. We would have loved a little more selection. All in all everything else was great."

"this was false advertizing, We booked reservations at the restaurants and then after we get there we find the restaurants closed and had to eat at the mex restaurant. and out of 6 of us no liked the food. did not like the blowhorn guy at the pool, just to much noise and crying babies."

"My boyfriend and I spent 4 nights at the Crown Paradise Club, we had an amazing time. The resort was beautiful and the staff was friendly and very helpful. We had access to the Crown Lounge and the Bartender (Melchor) made the most amazing drinks for us, we were there every night to enjoy the service and the drinks. The food was amazing, the buffet was terrific and served a wide variety of food. Food and drinks were available all day and night, we were eating chicken nuggets and bugers at 2:00am. We are planning to go back next year."

"We enjoyed 9 days in Cancun. The staff did an amazing job and were all very friendly. Our only dislikes were the pools closing to early and the Fishermans resturant in the hotel was not good at all. If you stay here be sure to go to the French and Italian resturants they were both very good. "

"This room is spectacular! The pools are all infinity pools . The one with the pool bar is the best one - and easy to meet other people. Everyone was social. The staff are always working hard and so very happy - always saying 'It's my pleasure!'.The CROWN PARADISE CLUB have a great reputation over there. It was never difficult getting a lounge chair by the pool or on the beach...it was great! ... and the room services was excelent. I recommend this hotel if you have kids and want a relaxing vacation!!! "

"The employess are friendly and the front staff is able to speak spanish, the entertainment team are young (college age) who entertain the guest and children. Food is decent its like the food that one recieve on a cruise, the a/c in the room worked well but no a/c in the theatre and elevator however the entrance has a great breeze it was amazing. The rooms are very clean the housekeeping dept did a great job with cleaning the room and the bathrooms. The buffet area has a variety of food and the workers are friendly and attentive, some speak little english and eager to please. The restaurants are preety decent especially the French restaurant and fish restaurant.....has a japenese restaurant that one does not need a reservation but they are slow...and if you like shrimp go early because after a couple of hours all the shrimp is gone. Tips are included however they welcome tips especially if they go a great job the workers appreciate it. I enjoyed this trip and will return. The bus service is 24 hours and its only a $1.00 one way, no one harassed or bother while walking at the hotel zone, clubs are great if you like to dance and excusrions are availabe if you want to see the beautiy of mexico.

Rooms and bathroom are clean and decent had a hotel style room but made aware that all the rooms are not the same. Its also part of a time share so beware of those who want to sell you a room...just say NO nicely and they take the hint. "

"My brother, sister-in law and myself went as a splurge for my college graduation! We left the kids behind and played like wild people. The food was amazing, the staff cannot be beat. Take the BAR LEAP! So much fun and you do not have to worry about finding your way back you can dance and drink all night! I have never been to a more beautiful place and would return in a minute! I had the absolute blessing of getting a hint from the boys at the front bar- get up really (and they aren't kidding when they say early...5ish...) take your coffee out to the beach and you may get a chance to see dolphins! I could not contain myself - I got in the water with them, what an awesome experience and it didn't cost me a thing! I have to say the Mexican people and their culture is so magnificent so humble and wonderful that we almost sent for the kids and didn't come home! CANNOT WAIT TO COME BACK!!!"

"We arrived April 16th,2011 and was impressed right from the start. The hotel was very clean and everyone was extremely nice and helpful. We were allowed to check into our room early and it was nothing but fun from that point on. The food was great, the restaurants were all good. The entertainment crew was great they had something for everyone each day and worked hard to make our stay enjoyable. Our 9 year old son had a ball, going to the kids club, playing dodge ball, scoccer, rock climbing, the zip line and the water slides. I have to say that if you are on a diet you definately will fall off the diet wagon while you stay at this hotel. From the wonderful buffet to the very nice restaurants there is plenty to eat. While laying/playing around the pool area you will be smelling the wings, loaded nachos, sushi, burgers, fries, ect..ect..and you can drink just about anything during that time also. If eating at the breakfast or lunch buffet, you need to find Julio he is the best waiter in the hotel.

We had a great experience at this hotel and plan to stay here again."

"My husband, son and I spent 6 nights at the Crown Paradise Club, April 10-16, 2011 and had an amazing vacation. Amazing weather during our trip! Beautiful resort! Beautiful beach at the resort. It was nice to have a designated swim beach with a lifeguard on duty. Beautiful, clean pools as well, if you are not a beach person. This is a family resort so there is some noise but nothing too bad. There are LOTS of activites for adults and children to stay busy at the resort. The food was WONDERFUL! Be sure to make your reservations for specific restaurants early in the day! Mexican, French (adults only), Italian, American (steakhouse), Warf (fish). The buffet was terrific and served a wide variety of food. The staff throughout the resort was very friendly and helpful. They were happy to help with anything you needed. The nightly shows were very good! Travel on the bus is very easy and safe. We did a few tours and were not able to fully take advantage of all the activities the resort had to offer. We will be going back again next year!!!!! Chichen Itza is a must see!"

"Great place for families. We stayed in a family suite and it was perfect for us. Although I kept thinking it wouldn't be ideal if you had toddlers or babies...tile floors and wide spacing on the railings. But for us...just right! our door opened to the ground floor and my boys enjoyed playing catch and lacrosse on the grass outside our room.
My daughter (8yrs old) had a great time in the Kid's Club too. The staff is amazing. And they must work around the clock! The guy that entertained us at the pool was also in the stage show in the evening. Wow! But they really seem to enjoy what they do.
I would recommend the Crown Paradise to a family and we want to go again!
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"fantastic place, clean friendly staff, I went first 2 weeks of March 2011 (spring break) good food, lots of drink and a lot of sun would recomend it to any-one booking up to go back next year & taking teenage daughters with me, tip the staff and reep the rewards"

"Never being to Cancun, I was not sure what to expect, the Hotel and service was great, all the staff were happy to help you at any time. Room and property were clean, and life guards always on staff. Tons of activities to everyone of all ages to participate or lounge around. My only thing I would say the hotel could improve on is more variety in foods, and more cabanas or shaded areas to relax away from the sun, unless you were up at 3-4 AM you were not going to get a spot under any cabana or shade around the pool. Everyone 'saves' seats with their towels , which we learnt quickly and we even traveled before MArch Break.... We celebrated birthdays down in Cancun and the Hotel covered a special cake for the occasion. Trips into town were only $1 USD and you never got lost, the locals were always pleased to help you out !! Over all the experience was wonderful, we would definitely consider going again !!"

"I thought going to the Crown Paradise 2 years ago would be a once in a lifetime thing but me and my family are going again this august and i cant put it into words how excited i am. It is the most gorgeous place i have ever been, the beach is fabulous. the food is delicious, the 24 hour room service is amazing, the staff are lovely and really helpful. I strongly recommend anyone planning to get married on holiday go there, the weddings on the beach are beautiful. I don't have one bad thing to say about it, i love it!"

"At first I was unsure of the place, but after only my first night I knew that the rest of my vacation would be great. The service is amazing and the place is so vibrant and full of life. I loved it!"

"Beautiful resort! Beautiful beaches. We went from December 20-30 and weather was warm for the most part. Peak season so you had to get up really early to get a beach chair and it was impossible to get a umbrella. Beach is pretty much shaded after 3 p.m. Food was good, not great. Same as most inclusive resorts. The wings and sushi were great. The biggest complaint was the NOISE!!!!!!! If you have a room in the tower with the lobby, ask to be changed. The rooms open from the inside of the hotel and the noise level is unreal. It was hard to sleep. Everything echoes. I got so tired of hearing screaming children. Parents weren`t going to tell them to stop screaming at the top of their lungs and the staff never addressed the issue. It got so bad at 11:30 one night as I was trying to sleep, I opened my door and looked over the railing to see four kids and their father playing soccer in the lobby and laughing and being so loud. I was so mad. I called the front desk and told them that paying customers were trying to sleep and could they please address the soccer playing family in the lobby. She said she would but 30 minutes later it hadn`t been addressed. And this was after we had asked to change rooms because of the noise level. It didn`t matter where they moved you, the noise was unbelievable. However, the other tower did not open to the lobby so I am sure it was quiet there. Trust me, ask for these rooms if you book. If you are an adult without kids, this is not the resort for you. I think the staff needs to take a more active role in controlling the noise level especially at night and in the morning. They need to be prepared to speak to parents who can`t or won`t control their kids. Yes, kids are there to have fun but you don't have to scream constantly at the top of your lungs. Other paying customers want to relax and actually get sleep at night and maybe sleep past 7 in the morning. The nightly shows were amazing! The young people that perform are awesome. Don't miss the Michael Jackson show. Make reservations for the restaurants early in the morning or you will not get one. Wish they had a mini-fridge in the room. We ordered bottled water from room service. but it wasn't cold. Do the dolphin excursion at Wet-n-Wild. It was amazing. Wet-n-Wild was so clean. If you want to go to the malls, just take the bus. Easy and safe. "

"I really loved this hotel. Never bored and staff very nice. Clean rooms and food was very good especially sans souci restaurant. Well located and the beach was great. Overall a really good vacation and I would go back."

"My husband and I went there in October 2010, when we arrived we had booked the regular room. As I entered the regular room I realized the air conditioner did not work I spoke to the bell boy and he pushed a few buttons and said it would be better in a while. We left and ate and returned 30 mins later to feel the room was still hot. I immediately went down and had to upgrade to a crown club room. The air in that room worked well, I would have to say that overall the hotel was good. My only real negative comment the beds are horrible as hard as rocks, however they did bring a few egg crates to us.I also like the adults only pool area, I just wish the bars would have stayed open as long as the pool did. I doubt that I would return (there were too many familys/kids) I feel an adults only place may be a better fit if you are just a couple."

"Wow this was one of my best vacations Crown Paradise Resort was beautiful. I enjoyed the entertainment @ night that the hotel offered"

"This was our first time ever to Cancun. The hotel was beautiful, the view from our room was amazing and the beaches were breathless. The staff at our hotel was very friendly. We felt like royalty there. I could not say enough good things about the staff and the appearance of the hotel. The pictures do no justice for this place. It was just my husband and I. At first we weren't really sure about it because it appeared to be very kid friendly. It works both ways, it is very kid friendly as well as adult friendly. The food was fabulous, there was a huge variety and it was very delicious. It is very apparent that the staff here works very hard, every staff member was very friendly and constantly cleaning and picking up after the guests and they did it with a smile. Service was fast and efficient."

"This was our second time at Crown Paradise and like always had a blast. With 3 kids this resort is incredible. The restaurants are to die for especially Fisherman's grill. The staff is very attentive and always concerned if everything is okay. Giving the hard working people a tip is a must and they will bend over backwards to serve you like a king. We love crown paradise and this year we were fortunate to see the sea turtles lay their eggs right out of the resort. The entertainment was great. The food had a great variety of different kinds of tastes. We will come back again. Thanks!!!"

"The resort was very nice and the staff kept the property clean, they worked very hard. The food was good at all of the restaurants, we had really good servers. The rooms are a bit dated but not bad,the pictures online of the rooms with the orange are actually of their timeshare rooms, I know this because I sat through the timeshare and those are the rooms they show you not the rooms you actually get. The bathrooms are more up to date. We did not have any problems with check-in or check-out like I read in other reviews or making reservations for the restaurants. The restaurants did book up quicky. The activities: rock climbing, ziplining etc close way to early 3pm is to early to close activities when you have a resort full of people. I wouldn't stay again because I have seen better resorts in Cancun but it is a nice place to stay if you don't have anything to compare to it or if you are looking for a kid friendly resort this is your place. They had a flea market set up in the lobby every night that was nice, the kids club is really with plenty of games and a theater, they have a live theater for adults which was great. The drinks are regular nothing special and come in really small cups."

"We just returned from The Crown Paradise Club and overall it was a nice vacation, mainly due to their wonderful staff. Everyone was friendly & helpful. The food at the buffet was the best of the three resorts that we have stayed at previously & the 3 resturaunts we tried were very good as well.. The resort is older & shows it, the rooms could use to be updated, but the are very clean. The staff is constantly working on maintaining & cleaning the property. The kids activities were great, although our son preferred to be with us in the main pool instead of the kids club. The beach is very rocky in sections close to the shore- wear water shoes to avoid cuts. Would we stay there again? I don't think so as we prefer a more updated hotel, but we do recommend it for anyone looking for an affordable family vacation. "

"My husband and immediate family and I went to Crown Paradise Club Cancun in April 2010 and it was amazing! We were worried that it would be to family oriented because it shows a lot of kid activities but it was such a good happy medium. We did not have children with us. There are SO many activities for adults and children. The children were never a issue for us traveling as adults only. My husband and I got married at Crown Paradise April 30, 2010 and it was absolutely amazing! It was the most stress-free wedding ever! The wedding coordinator is absolutely amazing! All we had to do is show up with our wedding day attire and meet with Evelyn for about 30 minutes our second day in Cancun to pick out colors, flower, etc. I would recommend this resort to ANYONE! The entertainment is AWESOME! They have a lot of Americans doing the entertainment so there are no language barriers for all of the Americans visiting! All of the staff was amazing! I was so impressed how they would remember your name from day to day! They are so personable! The restaurants are very delicious. We didn`t have any problems making reservations. We would just wake up in the morning and decide which one we wanted to eat at that evening and call to make our reservation for that evening! We plan on returning to Crown Paradise year after year and even when we have children we plan to take them also!"