BookIt.com® Verified Traveler Travis from Twin Lakes, Wisconsin

"I visited for a wedding on the beach and a week of vacation. The food was excellent! My favorite was the Italian restaurant, Capers. They offer a family pool area with games, fun entertainers, and activities all day. There is also an adult pool area on the preferred side of the resort where you can relax in a hammock and enjoy the great views from the infinity pool. The wedding was perfect. It was a very nice ceremony on the beach and a reception outside one of the restaurants overlooking the beach & ocean. The housekeeping staff was consistent and visited the room twice each day. The entire resort is clean and includes everything you would expect. Great for couples or the family."

BookIt.com® Verified Traveler Thomas Hill from Bridgehampton, NY

"My overall expierience was good. They charge for internet connection either by the minutes or $17.50 additional for the day. My idea of an all inclusive is it should be covered. Also, it worked only when it wanted to. The connection throughout the property was poor. In and out. They said they were changing providers due to other complaints when I complained to them. Therefore, I should nor anyone else who complained be charged for it. The food quality was borderline 4 star. Could of been better. They ran out of towels by the pool in the afternoon. Really? Buy more. Wash faster. Did not understand that at all. The staff was very friendly however. Always a plus. Very accomodating, always appreciative and not looking for tips. I did take care of a few on my own who were exceptional and also commented at the front desk of my checkout on one in particular who was exceptional. I can definately recommend this as a place to stay when in the Cancun area. The staff really makes up for where things are not perfect."

BookIt.com® Verified Traveler Colette from Riverside, California

"This resort is very clean and beautiful. But.... our daughter was married here and they do not have their stuff together. The wedding staff is over worked everything last minute. Our daughters wedding cake was not what she had picked out. To try and talk to a coordinator before the arrival is really hard. I felt for $5000.00 for a wedding (that did not include everyone's lodging) it wasn't worth the money spent. If you're a detailed person this is not the place to get married. as far as the hotel and all they have to offer for a vacation very nice. The rooms at night are very nosy a lot of loud banging and things being dragged across the floor. For a romantic get away I would return."

BookIt.com® Verified Traveler Leo from NY, NY

"We just came back from a 7 days trip to Cancun. The Hotel is very nice, food is good, the shows at night were good, Hotel entertainment team was wolderfull. The only thing there is no free internet and when we bought daily access I couldn't connect from my iPad so I had to use their very slow computters at the Internet cafe."

BookIt.com® Verified Traveler Angel from Madison, WI

"This place restored my faith in 'all-inclusives'. The staff was AMAZING. Service with a smile, no hands held out expecting tips (though we did to some who went above and beyond), and hard hard working! The food was very good.... not 5 star, but a solid 3 or 4 stars at all times. The drinks were cold, fresh and never watered down. My vote is that the 'prefered club' is a bit of a joke. There are no special reasons to upgrade. The internet only worked intermittently both in the lounge and the wireless. The canapes and bar in the lounge were no better than anywhere else in the resort. It seems to be a waste of money. I admit our best choice was to upgrade to an 'ocean front' room. WORTH EVERY PENNY. It went from a very nice room with an ok view, to a stellar vista and ocean front to greet us every morning and tuck us in to the sound of the waves and cool breeze every night. as with most things you get what you paid for. I really really liked this place and want to personally acknowledge a waitress at the Lobby Bar and Poolside, a young waiter outside at Carnival, a hostess all over, and a young waiter at our wedding reception dinner in Bamboo Room at Carnival). And the omlete station chef at the Carnival breakfast, I never caught his name. I'll just say that you get pretty used to having someone make you a stellar breakfast quite quickly, lol! Good luck in planning your trip!"

"It was a great trip! The staffs were very helpful and friendly. I would love to go back there again. :)"

"Overall a great time at the Jade. We arrived on a Friday Afternoon and departed the following Wednesday afternoon. The staff was friendly. The food was the best. We ate at all the restuarants. The French and the Chinese style restraunts where the best. The Buffet was fresh with many options. If you are not able to find something you like to eat at this resort then you are just not hungry. Very nice coffee shop that had sandwiches and sweets all day long. We upgraded to the VIP club and got a nicer room and access to the VIP club room with top shelf drinks. The adult pool was a great place to hang out. The waiters there where the best and very attentive. We took the vacation club demo also known to some as a time share. It is actually a program where you buy blocks of time. We turned it down but still got a $250.00 spa credit and a 3 day two night stay at any of their resorts for $149. It does take 3 hours out of your day buy I believe it is worth the hassle. There was also lunch served at the adult pool from 1230-2p and the nachos where great. The shows where good and the drinks where great. Anything you heart desired. We are ready to go back ASAP."

"The Now Jade is an excellent resort. This was our second trip to the resort and it was as great as the first. All the staff we encountered were very friendly and would help you any way they could. The bar staff were always great and would make you any drink you wanted (also very comical.) I have no complaints about the resort."

"This was our second time at the Now Jade. Our first time was the Monday after Thanksgiving. We loved it so much that we made another reservation for last week. We got back last night and already missing it. The restaurants were wonderful. Our favorite, The Italian, 'Capers'. Service everywhere was great. We did the preferred plan and would not go back without that plan. We go to Cancun five or six times a year and so far this is our favorite."

"Overall we had a great stay.
A couple of disappointments..
We were not offered a drink at the pool or beach the first two days of our stay.
Seemed to need more staff.
There was a 15 minute or longer wait for a treadmill or elliptical at the fitness room three days in a row. Seems additional equipment is needed and fix the broken treadmill.
By 8 am all cabanas and most poolside chairs had towels over them and very few people. The no reserving seats policy isn't working and is having a negative effect. Two days in a row, there were no towels available,except for the ones on the empty/reserved seats."

"Wow Jade was not bad at all but few things bugg me like the pool were toooo cold to swim so i didnt...ocean was warmer!
The buffet for lunch and diner could have been better... No guacomole or salsa with chips???in Mexico???
Our room was clean but i had to dust all the furniture because of the dust.
The beach was very nice on the left side of the hotel, the restaurants were delicious, the service was great pool and resto, the pools, the beach and our room were cleaned very well every day...that was excellent!
I woul recommend to a friend but would not go back..."

"My boyfriend and I arrived at Now Jade on December 8th, 2011. I must say, it was the first time we ever visited Mexico and we absolutely loved it! The resort itself is well kept and maintained. What really topped it all off was the great service and the staff were always exceptionally helpful and pleasant! The staff are all very hard working and eager to please. The rooms are comfortable and look exactly like the photos on their website. We did opt for the tropical room view which put us on a lower level suite (Building 4). The only downside to the suite was the small ant like bugs which did make their way into our room. We called concierge and they moved us to an ocean view room ~ BONUS! And naturally because it is a tropical area there are going to be bugs no matter where you go, but the ocean view room on the 2nd floor was much better. The concierge sent a bell boy making the room transfer fast and easy! I have to agree with some of the other reviewers about the room cleaning. Our room was always cleaned perfectly but they do seem to come around a bit later then what your probably used to. I'd say on average our room was usually cleaned between 3-4 p.m. Worked out fine for us though because we were never in our room at that time anyway. They always give you plenty of towels and near the beach in front of building 1, there are beach towels that you can take with you to the beach/pools so you don't have to use the ones in your room and you can take as many as you need.

The Beach: There are plenty of lounge chairs and palapas! We never had any issues finding a good spot! There are some rocky parts along the beach. But if you just simply walk around a bit there are plenty of areas of nothing but white sandy beach! So in my eyes the rocks aren't even an issue. We had plenty of bar service down on the beach as well. Just a tip, invest in an insulated cup, like a Tervis Tumbler to bring with you. They will keep your drinks frozen and cold much longer then regular cups! Plus, they are bigger! And the bartenders don't mind filling them!

Food: The food wasn't bad at all. I think people tend to forget that you just can't please everyone! We are both somewhat picky eaters and in no means did we starve! The italian was so-so, asian was delicous, Cin Cin was amazing and Tamarindo was good too! The buffet did get a little tiresome after a while, but we were there for twelve days so no complaints here! Castaways is great for a snack (burgers/nachos etc.) The breakfast buffet has an omelet station and they always had main staple food (hasbrowns, bacon, french toast, cereal, fruit, yogurt etc.) The only restaurant we didn't eat at was Mercure (french) and not for any particular reason. Room service wasn't bad either, loved the chicken fajitas! The Coco Cafe is amazing for anyone who loves coffee! I couldn't have made the cappuccinos and latte's better myself!

Tours: I read in another review that they weren't offered any sort of tours etc. I actually appreciated the fact that we were not accosted or hounded by staff to go on tours. There is a tour desk in the main lobby as well at the customer service desk near the gift shop where you can go in and look at brochures and pick out the tours you want to do with the help of the staff. We visited Xel Ha, Tulum, Rio Secreto and went to Playa Del Carmen. We visited Tulum and Xel Ha in the same day. I don't think we would do both in the same day again as Xel Ha can take up most of the day if you want to do everything (float down the river, snorkel etc.) which doesn't leave you a lot of time in Tulum. The Xel Ha/Tulum tour was around $150 USD each. Rio Secreto was absolutely amazing! The sights in the the underground caves were unbelievable and well worth the $100/each. The tour guide was also very knowledgeable and friendly! I don't have a lot to say about Playa Del Carmen other then its more like a really expensive flea market with vendors constantly yelling at you to come buy stuff from them. Souveniers were much cheaper at the hotel gift shop and in Xel Ha.

Bonuses: They use premium alcohol! No watered down gross stuff! They will make your drinks as strong as you want. The bartender at 'The Mix' at night time (I forgot his name but he is from Latvania) is the place to go if you want strong drinks and some amazing shots, or what he calls 'Happiness injections'! Kudos to him!

Another bonus is the resorts 'Photo Shop', right next to the gift shop. There are professional photographers who will take about 60-70 photos (and amazing ones at that). You are not obligated to purchase any of the photos if you do not like them. And the ones you do want, of course you must pay for and they will print them or put them on a CD for you.

Overall, it was a great vacation. I would most definitely go back! It is a smaller resort and with all the restaurants being central in the resort you don't have to walk too far to get anywhere. The friendly and happy staff make the resort just that much more enjoyable! No resort can be perfect, but the minor flaws did not out shine this beautiful place!"

"We were looking forward to the trip reading all the possitive comments and was a dissapointed in the resort. The only thing worth noting is that the staff work there tails off, the bartenters, waiters all work very hard. The food was fair at best, the cleaning staff didn't clean our room 2x on an 8 night stay. We called and nothing was done. Loster at the New Years party was half cooked or over cooked - come on, a cook shouldn't send that out to his customers.
I would suggest you pay more for a 5 star place and not settle on 2nd best.
You spend alot of money on a vacation and desirve the best then I'd consider another place, sorry to say because we tried to find someting worth noting, We did meet great friends while there but that has nothing to do with the service at Now Jade."

"Wow what a disappointment! Last year was great, couldn't wait to go again this year, the restaurants we not all open,, walked out of Mercure, two other couples also left. The sports bar was not open, was expecting to watch the football games there like last year. Wake up service? got a call at 4:45 in the morning, but didn't ask for it! My husband got a staple stuck in his throat eating soup. We are big tippers expected good service, maid service wasn't as expected, no coffee, no water, toothpaste on the walls, mirrors were never clean.. etc...power outages, water was brown in the bathroom,, standing water in the lower level the entire 9 days we were there. Husband got sick on the food spent last three days on pepto..took a trip to the ruins our bus driver tried to pass another bus, made a three lane out of a two lane or we would have hit a dump truck head on..(not the fault of the resort) but still this trip was terrible compared to last year. I think they are understaffed, making to many cutbacks.. We will be looking for another resort on our next trip. Don't get me wrong this is a beautiful resort, just needs to have someone else run it...."

"we recently stayed at the Now Jade for our daughters wedding. We were in the preferred club area but did not get the treatment that we paid for. Our suite had a very bad smell in the washroom...it smelled like sewer gas to usl We complained to the front desk and they did nothing about it. Had to keep the fan on in the washroom all the time and keep both doors closed so the rest of our suite would not stink...room service was very slow as well..were told it would take up to 1/2 hour but still after one hour...no show."

"This was our third consecutive visit to Now Jade and once again we were very well received. We were a group of nine, the service we received was once again outstanding in all areas, I continue to promote your resort here back home with hopes that more people from this region (Windsor, Ontario Canada) will take our advice and visit your beautiful resort.



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"I had an awesome trip. The restaurants were fabulous, the shows were great and the atmosphere was gorgeous. I had the most relaxing and amazing time at Now Jade. The staff was fun and very, very friendly. Everytime I turned around someone was saying hi or asking how I was. The staff made it a wonderful experience for me and my family. Thank you!"

"Very good hotel with some of the best staff we have seen in a hotel in Cancun area.
The check in was very slow and ponderous when compared to the other services in the hotel.
I thought the mixup in our reservations would have a detrimental effect on our stay( we ordered a Preferred Junior Siute with Ocean view) but ended up in a normal room with limited view. However the room we had was clean and well maintained and the staff in the Hotel more than made up for this incomvenience."

"we were suppose to have 2 rooms side by side. Not so. I complained, they finally found 2 rooms side by side. My husbands tennis shoes were stolen and they couldn't find them. Went to make coffee in the morning and the coffee grounds from a previous guest were still in the coffee pot. Towels were dirty and hung back up. We were so far from the main lobby and restaurants with no shuttle. Could not sit at the pool because of the loud, blasting music.
We stayed at Iberostar before and there was no comparison. I'm sorry we didn't stay there again but wanted to experience another resort. Bad choice!!"

"My wife and I along with some of our dear friends and their kids were there a week starting on Thanksgiving. From the second we got there we were impressed with how friendly everyone was and efficient at getting us to our rooms as quickly as they could. There were a few employees that stood out.. Our server, served us many times and kept us laughing through each and every meal. Another employee was great at getting us involved in the bike rides, volleyball or whatever event was happening to get us out there and active. Our drink server was just amazing. We never saw an empty glass and she was creative in showing us new drinks, away from the ordinary pina colodas and margaritas. The preferred upgrade was well worth what we paid, the rooms were amazing and The Lounge was great. We appreciate all the hard work that goes into putting together a successful day at an all inclusive resort, and they did an excellent job.
"

"We just returned from a week's stay at this hotel. This was our first ever all inclusive, as we have always cruised, but decided to give it a try. This was a great hotel, with great staff. If you are looking for a relaxing vacation, this is the place. There are only 2 hotels in this area. Loved the beach, but unfortunately we had a few windy days with red flags, but we finally decided to take our chances in the water, and enjoyed every minute of it. There is lots to do, if you want, or you can just sit back by the many pools. Never had any problems with finding louge chairs, and the hotel was booked solid for most of our stay. Food in the restaurants was excellent, but would like to see more options for lunch, other than the buffet.

The one thing they could definately improve on is the check in process. It was very slow. Check out was seamless though. The housekeeping could be a bit improved upon as well, as we had a gecko which had somehow gotten killed in the bathroom blind, and it stayed there for 4 days until I finally removed it myself. Overall though, we had an excellent stay, and would certainly return. If you get the opportunity to upgrade, I recommend it. For a few dollars extra a night, we got an ocean front room, and the Preferred Lounge is a great place to sit around with friends in the evening."

"The hotel was clean ,staff was friendly ...Food was excellent!! Would highly recommend to family and friends ...

TIP: Yet blue and beautiful ...the beach is kinda rocky. Water shoes are highly recommended.

Other then that the resort its well kept. Overall i had a great time at this hotel and will be back soon."

"This was our second visit to this resort. Our first visit was my husband's 50th birthday and it was a fantastic trip - although they left my husband's name off of the sheet that they pass out every morning announcing wedding, anniversary's and big birthdays. Not that big of a deal - the hotel and staff were excellent. So we decided to go back for our 25th wedding anniversary. The staff again were excellent - they smile as they shovel rocks or kelp off the beach, it's amazing! Again it seems dumb but they left our names off the sheet that is passed out each morning so I said something to the front desk and she apologized and asked me if I wanted a special turn down - it never came. What makes that worse is my sister called and order champagne and chocolate covered strawberries for ur anniversary and they never came and my sister was told that was because the HOTEL already sent us champagne and fruit. The front desk is terrible and as many tmes as they say 'It's a pleasure' It's not true. I would still go back though the hotel and staff were excellent!"

"My husband and I stayed here from Nov. 8-15 2011 for our 25th wedding anniversary and our overall experience was good. We had a great time. The staff was very friendly. My only complaint really was that the maid service was not very thorough when cleaning our room or getting it done in a timely manner and some other general housekeeping issues in the hallway areas of the hotel. Some of the restaurants take to long in getting your food out ,but our food was great. The resort is very beautiful and our room was exactly as pictured on the website. I would stay there again. If I could change anything about the trip I would change the maid service."

"Originally I had doubts about going to Mexico. However, we found this great deal through Book-It. com. A friend of mine recommended the Now Jade Resort. From the moment we arrived we were greeted with friendliness. The staff is absolutely phenomenal. We were always greeted with smiles and kindness. One thing I loved was the cleanliness of the hotel.The hotel provided us every day with a schedule for the day. There was always something going on. The food was great. We mostly ate at the Buffet, which was different every day. The entertainment was ok, but would have liked a variety of music to listen to. The beach was small and a alittle rocky, but if you walked further down there were no rocks. We dealt with Best Day staff and they were great. Anytime we called the front desk for anything they were right up. I would definately recommend this hotel and hope to return again."

"The now jade is beautiful. One of the smallest resorts I have ever stayed at. The service was the very best I have ever received. The house keeping was poor, the food was excellent. We were there during a hurricane and we were well taken care of and well informed of what was happening. I WOULD AND HAVE RECOMMENDED IT TO FRIENDS."

"The most amazing accomodations ever and the staff was very friendly and genuine in their hospitality. The food was absolutely amazing and the drinks were great too. This was our first all inclusive vacation and will definitely be back."

"Restaurant/Food Quality and Service the BEST. The resort is rather small. One Lobby, band playing every night. I perfer bigger resorts where there seems to be more to do. The sand on the beach is not White but beige resembling the Jersey Shore. It had more rocks and concrete than sand. Staff was friendly. If you like small, pools and not much to do this is for you. Half hour from Playa De Carmen, half hour from Cancun was an inconvenience."

"We had a great time. The food was excellent and the service was outstanding! Very nice and clean resort. Try the preferred pool if you want more of an adult quiet setting. The other side is load and includes kids. It's up to you."

"****** Great hotel!!!
Been there through hurricane 'Rina', hotel staff was well prepared and brought the hotel back to full function with in a day. The restaurants were great, service was amazing. Absolutely no comparison to other 5 Star Cancun hotels. Looking forward to our next vacation at Now Jade. In comparecent, Gran Media in Cancun sucks!!! Andreas at the cafe is the BEST waiter!!!"

"fishing village was great. be sure to order tours before you leave. save $$$$$"

"One of the best vacations that we had forever!!! We went for my husband's b’day, we received a lot of gifts from the hotel's crew!!!!!! We are planning our next trip not later than in three months!!! Excellent place!!!!!"

"From the moment we got out of our van we were greeted with smiling faces and people willing and ready to serve our every need. They placed us into a room 3 hours a head of check in time. The room was exactly as described on Bookit and we Loved every aspect of it. We chose to upgrade to the ocean front preferred room and was absolutely worth every extra penny. The food was awesome everywhere we went and the drinks were strong and plentiful. We greatly enjoyed the swim up bar at the adults only pool, the bartenders treated us very well. They even remembered our names and drinks which was incredible considering we had only been there maybe an hour a few days before. This was an amazing trip and I only hope that we get the chance to go back very soon!"

"We had a great time at Now Jade! The staff made us feel like celebrities. We went for my birthday and they sent us a complementary birthday cake, chocolate covered strawberries, and champagne! It was great! Our view faced the 'quiet' pool with the beach to the left. We had a great time snorkeling, lounging in the different pools, and trying the different restaurants. Three of the restaurants require semi-formal attire so guys be sure to bring slacks and dress shoes. Oh and watch out for chigger bites!



We highly recommend this resort! I can't say enough great things about it!

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"Extremely unhappy with the Now Jade sitting me down and 'selling' me on other resorts in their family for 3 hours at check in. We were on our honeymoon and the last thing we wanted was a pressure sale! Otherwise the rooms were very nice and the food was great."

"good food except all soup too salty

very clean

staff very friendly"

"Everything was terrific! The resort was clean, the rooms were very nice and the service was outstanding...



Beware that Ocean view doesn't necessarily mean you can see the ocean it just means that the rooms balcony faces in the direction of the ocean... building or building as well as great distance may be between the room and the ocean as this is a very large resort. "

"We found this great deal online and were a bit nervous. I did a lot of reading on Trip Advisor and looked at personal photos, not resort photos. They gave us a better idea of the hotel. We had a great stay. We choose not to upgrade and were not disappointed with our room or included amenities. Our reservation through Bookit came with an Ocean View upgrade and that was plenty. We came to eat drink and relax and we did! Good price on Bookit, good room, good food and lots of choices! Thumbs up! TIP: book your airport transportation separately on line to save some cash."

"fantastic value. a solid 4.5 star, just as stated. excellent food, great service except one dinner. we were there a week"

"It was awesome! The staff are nice! "

"Not the greatest hotel but good value for the price."

"The trip started with a very nice flight from airtran on time and pleasant
. The shuttle to the resort however was confusing and slow. Best day travel leaves alot to be desired. Once at the resort the hard sale began first to upgrade to there preferred club and then to go on a time share tour. I just hate the fact you can not just check into a resort in least than 3 hours. I will say that the now jade resort is clean and beautiful. Now for the bad news the food at this place would be and insult to a high school lunch room. I am not a food expert this food was bad and prepared poorly. Two of the five restaruarts I use that word loosely were closed the only excuse we were given was sorry 'off season' which I guess is Spanish for this food sucks. The staff was friendly and rooms were clean. Good place to go on a diet!!!!
"

"My girlfriends and I decided to book a trip together and decided to stay here @ the Now Jade Resort. When we first got on our shuttle transfer we were told by the driver that this resort area is mainly swamps and a big town for fishing. He also hinted that there were alot of crocodiles nearby. Aside from those warnings, we arrived at a private/secured area where the resort is located. Yes, it is isolated and there are swamps right next to the resort, but that did not hinder us from enjoying our stay at Now Jade.

The lobby was beautiful and front desk was friendly. We were quickly given drinks upon our arrival. The atmosphere was just chill and there's an open bar in the lobby. The surroundings were beautiful...the beach was just a few steps away from our hotel. We got the deal of the day room which is decent for 3 girls. I can't believe we saw a snake on our way to the room. It wasn't a big snake but it was long enough that we cringed. I guess it escaped somewhere from the swamps, but the staff immediately responded. Our balcony view was not so pretty, we were kinda hoping for the ocean or beach/pool view but instead we got a dirty swamp view. Keep in mind swamps carry alot of mosquitos (yuck!)


The food was great, we hit up all the restaurants and buffet atleast 3x's a day. The waiters were really friendly and nice so we gave them extra tips (usually $3 bucks) Room service was included so we ordered food for FREE which is a plus! especially late @ night...i believe it is 24hrs so we were hungry late at night and glad this was available.

The staff primarily assumed you spoke spanish...(housekeeper, room service etc) but the majority of the staff spoke English, enough for you to understand what they are saying. No language barrier here.

The only negative things we experienced was slow and unfriendly service at Cincin restaurant. The waitor forgot one of our drinks and we wanted to see the fire display show for dessert like the other table but we did not get that although we requested it. There were plates of leftover food left by our hotel room and birds would just fly in and out to eat the food and they were very nosy and annoying...the plates were left there for atleast 2 days right next to our room so when we were sleeping in the morning I could still hear them fight each other for food it was not pleasant. There were bits of food everywhere near the room and crumbs from the birds. When we were relaxing on the beach this coco bongo guy/promoter kept insisting that we should go party at their 'coco bongo' club and just tried to sell us info about their parties, but no thanks we were rather annoyed and just wanted to relax. Plus, 3 girls going outside of the resort is a bad idea. We were smarter than that. We stayed within the vicinity and just had fun on the beach, pool and just relaxed and stayed away from the 'fiestas' at Coco bongo.

This resort is primarily for older couples or families, not so much youngsters like ourselves. We are in our twenties...the majority of the people there were atleast 30's and kids.

We also went during the Mexican Independence Day celebration which is around Sep 15th. We got to see lots of entertainment, live music,a huge buffet of yummy foods and dancing. Its perfect for families with kids and people who are fascinated with the Mexican culture.

The airport was not too far away...maybe like 15-20 mins without traffic.I dont know why the hotel is listed as puerto morelos although it is considered rivieria maya area.

I would recommend this place to anyone who has never been to Cancun and would like to stay at a nice/legit place.
Don't exchange money here at the hotel because theyll rip you off a few pesos. I would do it at the airport or just bring dollar bills and small change for extra tipping or shopping. We usually give 3 bucks for 3 people for extra tip. I'm sure any extra is appreciated so you don't need to bring alot.

I would say this place is romantic for couples but the 'romantic dinner' on the beach is not included and is extra. We saw alot of honeymooners and anniversary celebrations here as well. We did not have to pay for kayaking or boogie boards so make sure you take advantage of those.

I'd give

food 4/5
entertainment 3/5
area 3/5
safety 4/5
hotel room 4/5

overall 4/5!


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"We just returned from Now Jade and couldn't have felt more welcome and everyone was extremely friendly. I was a little nervous taking my mother because of her age (85) but from the time we were picked up from the airport until the time we returned, we were well taken care of. The only recommendation would be to lower the mirrors in the handicap rooms. The food was never real hot at the restaurants but there was plenty to pick from. We had a great time and would definitely go back! Beautiful resort and beach!"

"When three couples decided on Now Jade. The pictures of the resort looked great. So we booked. Needless to find out that there is a marina right beside the rocky beach that we had a hard time swimming in. We also upgraded our package so the we would be able to be checked in separately and without a big lineup. Well we were 3 couples and all of us were checked in last and without personalized service. We asked for rooms be together when booking. Not only did we not get rooms side by side we were all put into different buildings and checked in last. The rep from transat holidays argued with us about a welcome basket we should have recieved upon arrival in our room. We wasted a lot of mornings asking the rep to give us at least our lobster dinner, in our room, that was included in our preferred club package. Why did we upgrade no clue. Really found that it was a let down and will not return again. While in the preferred club room we were always approached about travelling to Sapphire resort. We told them every time we entered that room that we were on holidays and were not interested. "

"My trip to the Now Jade Riviera Cancun was great. The food was excellent and the Buffet was outstanding. Make sure you bring dress pants for men and a dress for women if you want to get into the French restaurant. We had great weather and the pools were amazing. As for tipping, a few dollars or a $5 bill here and there is a good thing to do. The staff was outstanding and full of energy. I used a taxi service called Best Day Travel which you can do through bookit....you will want to use this as well. The best drink was the Riviera Maya by far."

"The hotel was clean and had a beautiful oceanfront.

The food could have been better, but coffee and drinks (especially beer and cocktails by one of the lobby bartenders) were excellent.

Please improve on the food quality and we'll definitely come back next year :)"

"Perfect getaway. No one will ever regret theri choice here!"

"We thoroughly enjoyed our time at Now Jade Riviera. The food was excellent, though 2 of the nicer restaurants never opened for dinner during our stay, including the Mexican one. I have been to Mexico several times and found this staff to be the most helpful and friendly I have come across. The room was very nice, but the bathroom stole the show. Wow! The pool areas were awesome, especially the 'adult pool' where it was a bit more quiet. The beach there is beautiful, but too rocky in spots for comfortable swimming. You need to pick your spots carefully. We were there over Labor Day and thought it was a nice touch that the resort cooked up hot dogs and hamburgers on the beach for us to celebrate. It was a Labor Day cookout unlike any I had seen before. I would recommend that you take time to go into Puerto Moreles and look around some. It's a neat little place. Overall, we had a great time and would gladly return again if the opportunity arises. Cheers!"

"The moment we got there they tried to sell us on one of their other resorts. We had a hard time getting in to the restaurants for dinner. Two of them were closed the entire time we were there! The bartenders in the lobby bar at night were very slow and the most unfriendly bartenders I have ever encountered! The wedding coordinate seemed to have cared less whether or not we booked our wedding with them. Very disorganized. She had very little information and pictures for us to see. The beach was beautiful!"

"Amazing service...
The Mexican restaurant never opened during our stay...
Really good food, the place was really cleaned.

"

"The resort was excellent and all the services they have are great. I would say if you like to go on vacation all inclusive is the way to go. The only thing I will think twice about is the transportation from and to airport. We have purchased the transportation by Best Day Company and they made our start and end of vacation a little unpleasant. "

"Stayed at this resort for a wedding, so resort was essentially selected by someone else. I was surprise at how new and contemporary this resort looks, the facilities and staff are fantastic...the beach not so much. Although pretty beach it is very rocky, nonetheless we still enjoyed it. The outdoor activities for Saturday night were great, flea market, outdoor eating in the town square and the show. The show was awesome, not to short, not to long and very vibrant. Only had a chance to try one of the restaurants and its was very good. We were with a large crowd (about 40) so going to the sport bar/club was a great time. We have 2 children although did not try the Explorers Club activities, so can't comment on that. The resort is somewhat secluded so taking excusions or going offsite the resort takes some travel...this can be a negative or plus depending on what you plan to do. Overall great experience and would definitely consider returning to this resort on our own. "

"My wife and I just visited the. Now Jade at the end of august. We had a great time. The place was empty during mid week and the staff was outstanding. Recommend bring slot of dollar bills to tip the staff, they don't have change for you. A dollar goes along way for a tip. Always schedule transportation to and from the airport. "

"My trip to the Now Jade surpassed all of my expectations of an all-inclusive resort. Not only was the food delicious, but the policy of no reservations and unlimited use of the theme restaurants was a great surprise. My meals at Mercure(French) and Spice(Asian) were so good I returned to each restaurant several times during my stay. The bar staff were prompt and friendly and the quality of the drinks at each bar was great. The entertainment staff kept the day fun and I was pleasantly surprised by the shows each night. My stay at Now Jade was the best vacation I have ever gone on due to the friendly staff and variety of food and entertainment options available. I am already planning a return trip! A great value!"

"Our first experience with an all inclusive resort. Everything that Bookit stated was true and as they promised. a little disappointed with some of the wait staff, but while on the beach we had a waiter come by at least every 30 minutes to be sure that we didn't need another drink."

"we stayed there in apr 2011. staff very friendly. When you called for x-tra towels or x-tra beverages in room staff was there in less than 5 minutes. rooms very clean. grounds & pool very well maintained. Family style resort. very big with alot of activities for all ages. Becareful around pool area can be slippery at times. Food & drinks were excellent"

"We stayed at the Now Jade Riviera Cancun just last week. The rooms were gorgeous, just like they show in the pictures. The staff were all friendly and helpful. The hotel is a ways out of Cancun, but taxis were plentiful and reasonable. They keep the hotel VERY clean. We espcially enjoyed the 'all inclusive' package. You didn't feel like you were doling out money or using your credit card all the time. The restaurants all served excellent meals.
We purchased the transfers from the airport to the resort with Best Day. I would highly recommend that you do that. Best Day has an office at the resort and they were SO helpful in helping us plan excursions for the week. The trip was glitch free. Our guides were so much fun on every excursion we took. Great and beautiful place to vacation. "

"This place truly exceeded our expectations! When we arrived we were served with welcome drinks (though I did see some arrive without receiving one- so maybe it is hit or miss). Our room was AMAZING. Walk in shower- large jetted tub- HUGE balcony- password protected safe and STOCKED refrigerator (BEER, H20, AND POP) large flat screen TV. I don't believe we paid for the upgraded room? We always select the cheapest :) The pools and bars were amazing! You can get tequilla for breakfast if you'd like! Tell them it is your BDay at the bar and they will load you up for sure- electric lemonade was my fav. The entertainment staff was fun. A lot of activities. There are free snorkeling, boogy boards and other beach activities on one side of the building, we didn't find them until the last day. Ask the front desk for a total tour when you arrive that way you get to utilize everything you paid for.
The food.... well I am the pickiest eater on the planet so I am probably not the person to ask! They have a variety of restuarant options, and the buffet had enough to keep me happy with means most will be extremely happy :)
We went in January of this year, and since then we have been to Jamaica in June and planning a trip to South America.
The 'spa credit' that you get is a LAUGH because it all costs a bazillion dollars!
Overall Excellent Value!! "

"My wife and I stayed at Now Jade resort last August for our 1 year anniversary. It was our first trip to Mexico and weren't sure what to expect. We had the most amazing time there! It was paradise! This resort was super clean and modern, and all the staff was extra friendly and went out of their way to make sure you have fun and enjoy your time here! The restaurants were all amazing. Our favorite was the French restaurant, but even the burgers and chicken they grilled by the pool were great! Drinks were all great. We tried something different every time. I'd defiantly recommend taking advantage of the bike tour to Puerto Morelos along with kayaking and snorkeling. The water is turquoise and warm. At night we`d sit on our balcony and watch the lightning over the distant glow of Cozumel. The rooms are awesome! We loved the rainfall shower! We really can't wait to go back. We would defiantly stay here again next time we go to Mexico!"

"My husband and I went here for our honeymoon last year. It was absolutely gorgeous! It was way more than I expected for the price! I loved going to a new restaurant every night. All of the food and drinks were included, even the mini bar and room service. The pools were gorgeous. It was right on the ocean, no walk at all. The staff was very friendly. The only negative thing that happened was when we first arrived our room and key that we were assigned was occupied. It was kind of awkward walking in on someone and not the best first impression. When we told the front desk they were very apologetic and took our bags so we just laid out by the pool for a few hours while they got a different room ready. When we got up to the room they had decorated the door and had a bottle of champagne on the table. They also upgraded the room to probably one of the best views in the whole resort. It was a weird way to start our trip, but we were so happy to be there that it didn't phase us anyway. To us, this resort was 4.5 stars for the price of a Holiday Inn. It is a great deal. If we go back to Mexico soon, we would come back to this resort. "

"This was one of the nicest hotels that I've ever stayed at. While it's a little overwhelming at first because it is so big, after a day and walk around the place it is truly beautiful and has many amenities. My husband and I took our two older children for my husband's 50th birthday. It was well worth it. While tipping is included a few bucks goes a long way with a waiter or a bartender. They knew us by name and we were the first to get our drinks sometimes in a long line of people. In one of the nicer restairants our waiter hugged each and every one of us like we were long lost friends after he received our tip. My only complaint is that when you arrive you have to sit with someone that is trying to sell you excursion trips and she was polite and not so pushy - I didn't want to sit there - I wanted to get to my room and start enjoying myself and relaxing and drinking right away. That meeting took about 45 minutes. If I had known what it was going to be I never would have even sat down with her. My only other observation is that if there are no beach chairs when you get to the beach, tell the bartender and he will have somene get chairs for you. the pool chairs are taken up very early in the morning also so get there early! Enjoy, have fun and tell us about it so that we can all salivate!"

"We loved it here. We were worried about some of the reviews but really it is all a matter of taste. We had a junior suite 5306 and LOVED it! The service was great. The food was good but, of course, we never made it to all of the restaurants - too many! We would go back again!"

"We loved every thing about this trip! No worries the staff takes care of everything your arrival , departure and every desire in between.There is plenty of entertainment,local shopping , and lots of fine dining and cocktails.What makes this such a great resort is the Staff,so bring tip money they deserve it."

"My husband and I just returned from a week at this resort and had the best time ever at an all-inclusive resort. Everything was immaculate and well tended, the suite was awesome, the staff helpful and friendly, etc. Our only observation is that the food was average but you will not go hungry and there are so many choices, you might have trouble dining at all of them. We would definitely go back next winter!
(We did not get the $200 credit from Bookit.com; we don't know where it was meant to come from, so you might ask)"

"My husband and I visited from Feb. 10 to the 17, 2011. It was our honeymoon and our first trip to the Caribbean. My sister and her husband came with us, they travel to one all inclusive resort or another every 3 months. We all loved this resort. The food was great, the staff was friendly and the rooms and grounds were immaculate. We are already looking to return this spring with our kids.

My sister, who is less easily pleased than I am said it is the only resort so far she would return to in a heartbeat.

The Mexican food was by far the best, and the breakfast buffet was great also.

Can't wait to go back!!

"

"We LOVED it!! We came to the Now Jade for the first time in Feb. 2011 with 7 other couples. We did a 5 night stay and could not have asked for more. We were trested first class from the time we arrived from check in to check out. If we needed anything while at the resort every employee was right there to help out. All staff were incredibly friendly and seemed to truly enjoy their work. We liked it so much that we have only been home for two days and we are already planning our return trip with our kids and some family members!! Highly Recommended!!"

"My husband and I visited Now Jade for our tenth anniversary from February 4-9, 2011. We were not disappointed! Now Jade exceeded all our expectations. The staff are very friendly and helpful, always smiling and polite, even though they work long hours. The facility is so clean and well kept, not to mention attractive. The food was great, and so much variety! We enjoyed the fresh fish daily at the buffet and had the chance to eat at Spice, Tamarindo, Castaway and Capers. Our favorite was Tamarindo. Our waiter, kept surprising us with fun things to try and the Mexican appetizer buffet was great! We also enjoyed the coffee shop and made daily visits there. The beach was fabulous. The north end was a little rocky, but it`s very near the 2nd largest coral reef in the world, so you can see so many interesting coral formations and fossils. Don`t worry though - just a bit farther down the beach there`s a beautiful stretch of smooth, white sand. We spent hours body surfing, built a sand castle, etc. I didn`t bother to wear water shoes on that end of the beach, no need. The pools and grounds were spotless, which could not be an easy accomplishment with so many guests leaving their towels and drink glasses lying around. But I never heard a single complaint or even saw a frown from any of the staff. We had a great time talking to the staff and learning about their lives. Our room was huge, and what a great bathroom! We loved the rain shower. All in all, we would have loved to stay another week, but we missed our kids. We`d recommend this place to anyone, especially those from cold winter climates (like ours in Iowa) who need a little warmth. I really didn`t see any grounds for any of the negative reviews posted. You won`t be disappointed! A little advice - if you`re looking to shop for bargains, take the bike tour or a taxi into Puerto Morelos. Local artisans bring their wares in to the resort in the evenings a couple times a week, but we found that their prices were much higher than the prices in Puerto Morelos."

"This place was beyond amazing! My boyfriend and I felt like we were in paradise! The staff was so nice and always willing to do anything for us. They never said no to anything we asked. The restaurants were great! We loved the Buffet the most because it had so many varieties of food and the cook would even make something right in front of our eyes! Every night they, had different shows so it was a lot of fun. We were always entertained. What amazed me the most was the staff. They were unbelievably nice and caring. They made us feel like we were in first class 24/7. They also offered food delivery to your room, I believe until 12am. The food was always fresh!!! We loved all their restaurants. I have never eaten such good Mexican food ever!! Even today I think about it! They also have many bars with great great bartenders and other staff who will make anything you want and sometimes even surprise you with how tasty your drink will be! The beach was very clean. Rooms were very nice too. If you go there, make sure to bring extra money for tips because those people deserve all the tips they can get! You will also need money for activities like going to Cancun, Playa del Carma, or any other excursions. Make sure you go on Explor, it was really fun! It is truly a paradise and we can`t wait to go back there again! We are really thankful to the staff for making our stay incredibly relaxing and fun! "

"We had an amazing time and enjoyed Now Jade very much. The whole staff was amazing and extremely friendly. I would recommend this to any one looking to have a good and hassle free time."

"The resort was exactly as expected when I booked it on-line. Perfect. The room was very comfortable and clean. I upgraded to the ocean view and we are so glad we did. It was nice to fall asleep to the waves crashing on the beach and waking up to the same. The view every day was breath taking from our room including the view from the large bathroom windows. Hotel was very beautiful and there was plenty of room inside the lobby area for lounging. The beach is rocky directly out front of the resort, but if you walk up the beach just past the barrier they put up for swimmers, the beach is perfect for swimming. If you love to walk or run on the beach, this resort is perfect. Restaurants were all excellent for evening dinners and the buffet was perfect for breakfast. Resort staff were very friendly. The pool area was always very clean. The lobby bar was nice to sit and have a cold drink prior to and after dinner. Every morning at 9am staff would have yoga or another interactive workout poolside. This resort was the perfect place for our first holiday in Mexico. We would go back to the Now Jade again in the future."

"Me and my husband stayed here Aug 15-Aug 21 2010, LOVED IT!!!!! If you are looking for total relaxation, security, and rest the Now Jade offers it all and more!!! We picked this location after reviewing more hotels than I even want to mention. The food was FANTASTIC, the service was FANTASTIC, never had to fight over a place to rest on the beach or by the pool. The staff was always more than ready to help with anything we needed, they made our stay the best trip I have taken in a long long time. I typically dont like to leave the states, but I would deffinately come back to the Now Jade thru BookIt. My husband had been to a Sandals Resort in Jamaica and loved this place sooo much more. We both had a simply perfect trip, our thanks go the Now Jade they made our Honeymoon better than we could of ever hoped for!

This is one place I had to leave a review about! "

" We had an amazing time. We stayed in the Preferred Club Ocean View and it was so pretty. We had the best view and the room was gorgeous. It was worth upgrading to the Preferred Club! The food was pretty good, I have been at other resorts that were 5 star and the food was horrible. The Asian was probably the best, but we enjoyed them all, and I am very picky eater. We hung out by the perferred side most of the time becuase it didn't have children there. However if you are traveling with children they had a ton of activities for them! You can go back and forth between pools. Both pools were amazing. Some people complained how they were trying to sell time shares, that is at every place in Mexico, we just said no and they leaved us alone. We will be going back to this hotel very soon. "

"We stayed at 3 different hotels while visiting the Cancun area. This was our FAVORITE!!! The staff was very polite and the food was very very good!!!! The entertainment was very entertaining. The rooms were very clean and the decor very pretty. 1 bad complaint - the floors were very wet due to the humidity."

"The hotel was clean and rooms better than I thought. Usaually they look better on pictures, these were pretty close. There are a lot of places to eat - as far as food goes A . They had different themes and the food was superb qulity. lots of nice pools, clean and kept. Couple of disadavantages - one of the ground floor rooms had bugs, lots of them, but its Mexico so whatever, and they switched us out to a different room without much hassle. the pool closes at like 7pm so no night-time swiming. The lines for some of the restaurants can get long but if you go for early dinner its not a problem. Overall, the staff was very nice - we tipped them too so they were especuially nice. there are a lot of activities each day to keep you busy - we practically did not venture out anywhere for a whole week because there was so much to do. The massage was great - highly recommend! there is a gift store on site but everything is super expensive so bring your own batteries, candy, gum. there is room service - takes about 20 min so its fast and they have food and drinks. Kids were free and we got a wonderful deal with bookit.com so it was totally worth every penny and we are planning another trip back to the resort. "

"My husband and I stayed there in Dec,09. We had such a great time!! A place where you can fall in love all over again!! This place was beautiful, beyond words! The beach was breathtaking! We had such a fun time in the warm water! Beautiful white sand and no rocks! The waves were just large enough to body surf. The service and food were excellent! Nothing bad to say!!! "

"The Preferred Club Ocean View Suite was very spacious and perfect for our honeymoon! 2 closets, huge rain shower, giant king size bed, huge balcony, 2 tv's and the jacuzzi on the balcony was perfect for 2. The layout of the resort was nice and easy to find your way around. It was very clean and quiet. The staff was wonderful - we were always greeted with a 'hola' and they were happy to get you anything you needed. Although this resort is not a 'party' place, it does have quite a few amount of activites going on through out the week. The food was delicious. We didn't know what to expect since it was all inclusive, but we were pleasantly surprised. The variety of food and restaurants was great and we never left a restaurant hungry. We had a great honeymoon and will surely return again!!"

"All inclusive is the way to go! Overall our experience was great! The staff was very friendly, the food was Aces all around and the quality was good.The staff really make you feel welcome! Just avoid street sellers! Try Pure and Cinque Terre, Excellent choices!"

"Me and my wife just celebrated our 11th anniversary at this resort during the month of August from 8/20 - 8/23. The resort was very nice except for the lobby of the resort could use a more updated look. Also the suite we stayed in was very nice except for the ugly colored sofa that we had. The bathroom was very huge and the shower was a joy to shower in. My most highly complaint about this resort was the bartenders could use some training on how to make drinks because the drinks were horrible. Other than the drinks being bad the staff that worked at the resort were very nice and did everything possible to make our stay there a pleasant experience."

"We stayed here July 14-20, 2010
My husband and I loved this place it was amazing! We stayed in the VIP section with an ocean view room. As soon as we arrived we were treated with 5 stars! The entire staff was great, and the services offered were great as well. There is always something to do at the resort from the nightly activities to activities at one of the pool areas during the day. You don't half to leave the resort but they do offer all inclusive trips to go do lots of other activities. The restaurants were wonderful! We were at the quiet pool most of the time and it was excellent! There were towels already at the pool and food during the day as well as an open bar with non-alcoholic to alcoholic drinks. This was a fantastic place to stay we read reviews and didn't really know what to expect. Just look at the pictures and you will see what it will be like b/c the pictures on the website look exactly like what it is like there. Would definitely go back!!!
5 stars all the way!"

"My family and I stayed at the Now Jade, Aug 11th-15th. We had a great time! Loved it! Beautiful resort, spacious suites, excellent service, nice Spa, great pool(s), nice clean beach, exceptional food. The service around the pool and at the beach was excellent! We always had a drink in hand and really liked the 'drink of the day' theme. We were truly pampered! Can' wait to go back!"

"This was our first trip to mexico and really put alot of work into finding the right resort. We ended up staying at the Now Jade. It was fabulous. The rooms were clean and beautiful. The pools were wonderful. Somewhat dissapointed in the beach with seaweed and rocks but you could walk and find a spot to get in without rocks. The food was good always something for everyone. Breakfeast buffet had everything you could want. The pool side grill was so good for lunch or the Oasis. If you arrive at the resteraunts right at 6 or 630 at night you never had a problem getting a seat. If you arrive later then that you may have to eat at the buffet. Very friendly staff. Never had a problem getting a beach or pool chair. We never left the resort once we got there. Very relaxing and the best trip we have taken. "

"Went to the Jade Riviera from 7/2 - 7/6/10. The experience was special. The room was spectacular; right on the beach, clean, classy. The activities were planned so that there was something for everyone. Food was plenty and really good. We especially enjoyed the Asian, Italian and Festival Buffet. Service was bar-none. Everyone was accommodating and polite.



We do suggest that you rent a car if you plan on going off site, otherwise you will spend alot of time on the tour buses and at the mercy of their schedules.



Definitely go to this resort and be prepared to enjoy your vacation alot."

"This place was amazing and the people (staff) were absolutely amazing. I can't say enough good about the experience and there is nothing I would change about this place or the time we had there. it was relaxing, they had wonderful activities, we made friends with the staff and the people there. The food was so wonderful and the drinks were amazing. I highly highly suggest this place!"

"I absolutely loved this resort and the staff. The property was gorgeous. The rooms were awesome and I love the jaccuzzi tubs. I took a bath and had a veiw of the beach. The staff was wonderful and extremely helpful. "

"My husband and I just returned from Now Jade and I must say, I'd head back there tomorrow if I could! The only thing the resort lacked was sunshine but they could do nothing about that aspect......darn Tropical Storm Alex! Our room was amazing.....room number 3322 - ocean view room on the 3rd floor! The food was awesome! I think we actually gained some weight since we had so much time to eat due to the weather! LOL The pictures don't do this place any justice. It's absolutely gorgeous! Despite not needing any reservations for food, we only had to wait a few minutes at night time for dinner but well worth it. The Italian and Asian food was awesome!



Great resort!"

"If you are looking for a massive typical all-inclusive hotel this is definitely not the one! My husband and I recently stayed at Now Jade Riviera Maya from June the 7th to June the 14th, and although I have stayed at an all-inclusive resort I have to say that this one was a great surprise. Typically all-inclusive resorts are very large and in most cases the food is not exactly great. When we decided to go to the Riviera Maya I was determined to find a small hotel, low key, all-inclusive and away from Cancun but not too far from the airport and at the Now Jade we found all that and much more. I never really write reviews, however I always read them and use them to find good locations, but the real reason behind this review is to acknowledge the wonderful staff that made of our very special vacation an unforgettable time. When we arrived the first people we met were the staff at the lobby bar. The bartenders recommended drinks, restaurants and were great to be around, every night before dinner and after dinner we stopped by to say hello and to enjoy a bit of one of the staff member`s armature magic tricks! (He is a much better bartender than magician) Their great attitude and spirit of service were a breath of fresh air! The staff was always smiling and willing to help in any way and making sure our glasses were never empty! Our host at the buffet along with the waitstaff remembered our names, but also made sure the food was to our liking and we were taken care of. The cooks were fantastic and never shy to share how they made some dishes, I loved that I got a few good recipes. Our servers and were fantastic one day they went as far as making a fresh pot of coffee for me because the previews pot was too bitter. My favorite restaurant was the Mexican, the appetizers were fantastic but the biggest surprised came when they brought out my Chicken (Chicken Zacatecas). That chicken was so good that it almost melted in my mouth! I was so impressed that I had to tell the restaurant Manager who immediately called out the chef to say hello. The next day we went to the Italian restaurant and since it was a bit slow this time of year not all restaurants were open at once at the hotel. Again I ordered the chicken and again it blew me away! I told our server how impressed I was and again they brought the chef out! To my surprise it was the same chef from the previews night at the Mexican Restaurant. I was thrilled! I love his cooking! He is just great, and with that great start I was very excited to try the PURE restaurant. Shockingly that was my least favorite food, however they did have an incredible fennel soup. One of my favorite moments was during the Mexican night, as I walked around the plaza checking out the dishes I noticed that there were no Rajas, one of my favorite Mexican dishes, I was very disappointed but decided to try what was there, and as I approached the appetizer area of the buffet I ran in to a staff member to whom I told I was sad they didn`t have Rajas, she then looked at me and said: ``Where are you sitting?`` I replied there, she smiled and said: ``Let me see what I can do!`` 10 minutes later she came with a fresh plate of Rajas that she had just made for me! I was very grateful as I don`t get to go back to Mexico very often and the food is what I look the forward to all the time! The staff went above and beyond the called of duty, now that is what I call fantastic service, thank you! During our stay we ran into an unexpected situation, the company we had booked our Cave dives had changed its phone numbers and we were a bit worried that perhaps we had been scammed since we booked everything over the internet. When we asked to be connected to the phone numbers that were given to us the phone operator tried to connect us but had no luck with all 3 numbers we gave her, we were a bit worried and I explained our situation to her, she told me not to worry that she would find the correct number and ring me back to connect us and she did! The staff were amazing at the pool bar, always swamped with people around but with a smile and ready to crack a joke and refill our glass, I can honestly say it was never empty, their drinks were fantastic, one of my favorite the Mudslide and the Caribbean. Thank you guys for being so great and always taking care of us even if you were cleaning and picking up the bar! You were fantastic and we miss you already! The entertainment bunch were great specially EDNA she always made sure we knew what was going and that we join in the activities, she even knew us by name on the second day! Talk about personalized hospitality.The waitstaff were fantastic around the pool somehow these ladies always made sure we got our drinks with out getting out of the water! How perfect is that? She was so good that even before I finished my first drink she was already coming with a second! In a nutshell the best part of the Now Jade are the people that make the Now Jade the Staff. Will I go back? In a heartbeat if these people are still around. At the end of the day for me is not about the amenities, it is about the people and how they make you feel... if you are kind to them they will be great to you! There is a popular saying in Mexico ``Depending on how you ask for things you will receive.`` I too saw that lady screaming and demanding an upgrade! Trust me with that attitude she was getting nothing! I was a bit embarrassed by her. To anyone reading this remember to say thank you it takes nothing away from you and makes an amazing difference to these wonderful people`s day! Tipping doesn`t hurt either! Happy travels, have fun and enjoy the cultural differences! After all that is what makes life interesting!"

"It was awsome. As soon as I stepped out of the van i was greeted by a cool towel and a class of champagne. The main lobby allowed you to see out into the ocean. And the service was wonderful. If you wanted to get into something there was a wide assortment of activies. if you didn't., and just wanted to relax....you could do that too. i just got back and i am online preparing my next trip....even if it's just for the weekend. I feel renewed. Definitely get the message on the beach...it's so worth it. "

"My husband I just got back from our stay at the Now!! We loved it! Our room was very large and clean with a nice balcony. The beach is clean with soft powdery sand, the pool is dreamy!! The entire staff does an excellent job!! They are there to serve us and make our vacation relaxing and they did an excellent job. We felt very safe the entire time we were in Mexico, I was able to run outside the resort every day and we took the city bus on our own into Playa de Carmen and Cancun. We will be going back next year and bringing our kids!!"

"We stayed here during the first week of May and it was great. The check-in process was very easy and quick and got welcomed with a cold pina colada. Room was always clean and cool. Fridge got stocked every day with pop, water and beer. Drinks at times seemed a bit watered down but they did the job, especially in the pool at the swim-up bar. Music was good and they kept if fun. Food was very good, but we felt the buffet was their best, especially the breakfast and the made-to-order omelets. The place is huge and i mean HUGE, so expect to walk a lot and maybe get lost but who cares? Night shows are fun and it's very relaxing at night at the outdoor bar. The beach is a bit rocky at some parts but you can just move around and it gets better. Staff was always up and early cleaning the beach. We always had a chair ready. The staff was all polite and really went out of their way to treat you like royalty. Cabs were always second away for a ride to Cancun or wherever you need to go. We researched so many place to stay, as this was our first time to Mexico and we were glad we chose NOW. We will surely return next year, but this time not do so many excursions as we did. We will just stay at the resort. Have a mojito ready for me, Karla! "

"My husband and I went to this hotel about 3 weeks ago for our honeymoon. It was AMAZING! The staff was SO friendly and very accomodating! The breakfast buffett wasnt my favorite, but dinner was always good. The Asian rest. was by far our favorite! We would def suggest to go on the excursions too! Our fav's were xplor and scuba diving! (if you go to xplor, take a taxi home instead of the bus. It only takes about a half a day to get everything done, but the bus doesnt come till evening, so you have to wait around a few hours) Overall, it was amazing. The beach was beautiful and the hotel was gorgeous! It looks EXACTLY like the pictures!!! "