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DoubleTree by Hilton Johor Bahru

Johor Bahru (Johor Baharu), Malaya, Malaysia (JHB)

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Based on 1406 reviews
Feel welcome the moment you arrive at DoubleTree by Hilton Hotel Johor Bahru with a warm chocolate chip cookie at check-in.
Room & Rates
Double Double Guest Room - DoubleTree by Hilton Johor Bahru - 1

Double Double Guest Room

Room Amenities:
  • Coffee Tea Facilities
  • HD Satellite TV
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower
  • Work Desk
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Double Double Deluxe Room - DoubleTree by Hilton Johor Bahru - 2

Double Double Deluxe Room

Room Amenities:
  • Coffee Tea Facilities
  • HD Satellite TV
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower
  • Work Desk
  • Straits Water View
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Double Double Executive Room - DoubleTree by Hilton Johor Bahru - 3

Double Double Executive Room

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Coffee Machine
  • Sweet Dreams Bed
  • Rain Shower
  • HD Satellite TV
  • Work Desk
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Double Double Accessible Room - DoubleTree by Hilton Johor Bahru - 4

Double Double Accessible Room

Room Amenities:
  • Roll-In Shower
  • Wheelchair Accessible
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower 
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King Guest Room - DoubleTree by Hilton Johor Bahru - 5

King Guest Room

Room Amenities:
  • Coffee Tea Facilities
  • HD Satellite TV
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower
  • Work Desk
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King Deluxe Room with View - DoubleTree by Hilton Johor Bahru - 6

King Deluxe Room with View

Room Amenities:
  • Coffee Tea Facilities
  • HD Satellite TV
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower
  • Work Desk
  • Straits Water View
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King Executive Room - DoubleTree by Hilton Johor Bahru - 7

King Executive Room

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Coffee Machine
  • Sweet Dreams Bed
  • Rain Shower
  • HD Satellite TV
  • Work Desk
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One Bedroom Deluxe Suite - DoubleTree by Hilton Johor Bahru - 8

One Bedroom Deluxe Suite

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Kitchenette
  • Bath Tub
  • Long Stay Rates Available 
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Two Bedroom Deluxe Suite - DoubleTree by Hilton Johor Bahru - 9

Two Bedroom Deluxe Suite

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Kitchenette
  • Bath Tub
  • Long Stay Rates Available
  • 2nd Bedroom is a Double/Double
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King Accessible Guest Room - DoubleTree by Hilton Johor Bahru - 10

King Accessible Guest Room

Room Amenities:
  • Roll-In Shower
  • Wheelchair Accessible
  • Wi-Fi Access
  • Sweet Dreams Bed
  • Rain Shower
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One Bedroom King Suite - DoubleTree by Hilton Johor Bahru - 11

One Bedroom King Suite

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Coffee Machine
  • Wi-Fi Access
  • Bath Tub
  • Long Stay Rates Available
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Presidential Suite - DoubleTree by Hilton Johor Bahru - 12

Presidential Suite

Room Amenities:
  • Lounge Access
  • Complimentary Breakfast, Snacks, and Drinks
  • Living Room/Dining Room/Study
  • Dual Shower
  • Pantry
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DoubleTree by Hilton Johor Bahru
Menara Landmark 12 Jalan NgeeHeng, Johor Bahru, NA Malaysia 80000


Hotel Features:

This modern Johor Bahru hotel features eight modern meeting spaces, including two divisible ballrooms, spacious outdoor function areas, an Executive Lounge, a 24-hour business center and a Wedding Center; making it the ideal venue for business or social events for up to 800 people.Enjoy a choice of inviting accommodations, including a range of apartment-style suites with kitchens and laundries.

Beautifully decorated, our guest rooms offer wonderful views of the city, the stunning pool deck or the Straits of Johor River, and feature amenities including WiFi, a 40-inch HDTV, a dedicated workspace and a unique glass shower wall; allowing the bathroom to be flooded with natural light.

Energize in the complimentary 24-hour fitness center or relax in the steam room or whirlpool. Swim in the sparkling outdoor pool or simply unwind with a cool drink on the deck. Savor an eclectic variety of cuisines in our all-day dining restaurant, Makan Kitchen or dine al fresco by the pool, in our elegant Italian trattoria, Tosca.


Amenities Include
: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center


Recreation Included
: Fitness Center

AMENITIES:
  • Accessible Facilities
  • Audio Visual Equipment
  • Baggage Hold
  • Ballroom
  • Business Center
  • Business Services
  • Car Rental Desk
  • Concierge Desk
  • Currency Exchange
  • Elevators
  • Fitness Facility
  • Florist (+)
  • Golf (nearby) (+)
  • Kiddie Pool
  • Kitchenette
  • Laundry/Valet service (+)
  • Lounge/Bar (+)
  • Luggage Storage
  • Meeting rooms
  • Multilingual Staff
  • Outdoor Pool
  • Photocopy Machines
  • Printing services available
  • Restaurant (+)
  • Room Service
  • Safe Deposit at Front Desk
  • Secretarial services (+)
  • Snack Bar (+)
  • Steam Room
  • Tour/sightseeing desk
  • Wedding Services (+)
  • Whirlpool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1406 reviews
from Singapore, Singapore
Submitted on 05-06-2016
Love the strong wifi connection, exclusive Hhonors members service, whirlpool and steamroom facilities. Check in process was smooth and fuss free, check out took a little longer than expected due to high occupancy but the lady who served us was sincere, apologetic and patient which made up for the wait. Lots of cafes to explore within the vicinity! The double double executive room was spacious, clean and classy. Excellent stay!
from
Submitted on 05-06-2016
Booked the hotel for 4d3n. The room and bathroom were really clean. The room looked new. We choose our room the day before using the Hilton app and got our room at 11 plus in the morning which was a pleasant surprise. Using the Hilton app was convenient. The cookies given were warm and yummy! Wifi signal was also good. I wished there were more hooks in the bathroom, though. Requested for extra pillows and towel using the app but only towel was given. Managed to get an extra pillow by calling the... Read more
from
Submitted on 06-06-2016
The service provided here are excellent.friendly and welcoming receptions made us feel like home.check in was fuss free and the welcome cookies were delicious.the room was clean and chic.nice comfy bed, we slept really well.the only thing we were disappointed was about the drain in the shower was very slow.the maintenance guy did come very quick, unfortunately the drain issue wasn't fully solved.we had to call them twice.room service was great.thanks to chef shahril for a nice prepared meal.the ... Read more
from
Submitted on 06-06-2016
My husband and I book a room for two nights at this hotel. It's nice and comfortable. The staff are extremely polite and courteous. I like the complimentary cookies. The room is clean and comfortable too. But the highlight of my stay is when I had my breakfast at the makan kitchen. I feel so at home and the food is excellent. All the staff at this restaurant are so extremely nice. Especially Mr. Khairi (the superd barista), Mr Azim ( the teh tarik specialist) and Ms. Michelle, the lovely waitres... Read more
from Kuala Lumpur, Malaysia
Submitted on 06-06-2016
Arrived on Saturday had a long que at check in counter...extra staff on standby outside que made effort to check my check my details and prompted me to lounge check-in. However need to have extra check-in desk during peak period at lounge as waiting time was long due to a customers making extra inquiries. Staff response and attentiveness has improved since opening 2 years ago. Rooms and beds are clean. Selection of breakfast is also great. Would recommend this hotel
from Kuala Lumpur, Malaysia
Submitted on 07-06-2016
Stayed for 3 nights at end of may 2016. Clean room and kind helpful staff. the best is the breakfast spread where a wide variety of local and international delicacies are available. Facilities well maintained. Kids had wonderful time in the pool. Rooms are pricey but definitely worth it.
from
Submitted on 07-06-2016
The property was located close to the Causeway and City Square. It has a guarded basement carpark which is safe for guests who drive. We were impressed with the quality of service, starting with the check-in process done by professionally trained staff. They also give complimentary house cookie which was appreciated but it was too sweet for our liking. We booked an executive 1 bedroom suite and were totally impressed upon checking into our room. The room was spacious and clean. We also e... Read more
from Johor Bahru, Malaysia
Submitted on 08-06-2016
I went to DITS in Puteri Harbour, Johor with my beloved mother last night. It was indeed an experience unlike any other. It's not everyday you get to dine while being suspended somewhat 40-50 meters off the ground. Kudos to Chef Sam, Syamsir and their team from Double Tree by Hilton for their warm and fun hospitality!
from Singapore, Singapore
Submitted on 11-06-2016
I drove to the Hotel from Singapore with my family. GPS brought me there accurately and at Level 7. When at the lobby, I asked to check-in at the Executive Lounge and they told me they are running full and I can't even check-in there? Not a good start to the stay! Spent a bit of time at the lobby, given some cookies and I noticed their 'We will make it right' slogan all over. Early check-in request was denied as they were running full. So we walked to the nearby Malls: Komtar and City Square... Read more
from Singapore, Singapore
Submitted on 28-06-2016
Awesome stay! I will surely come back.. Good customer service. Nice people. Great Fitness Center. Place is lovely. I will sure recommend to my friends. Perfect option for a weekend trip with loved ones.
from Singapore
Submitted on 29-06-2016
Had a comfortable stay in the area. Walking was a little inconvenient because of the lack of walking paths, but other than that it'll be a place we'll come back again. Room was clean and hotel had many amenities.
from Singapore, Singapore
Submitted on 30-06-2016
Great value overall. Clean, comfortable room and lobby. Had water pooling around the base of the toilet, but it was a minor issue I disregarded. Slightly underwhelming executive lounge facilities and spread compared to other hotels of the same price range in KL (as close to a comparison as I had). Basic gym that would feel crowded with more than 3 people in it. Good ribeye at the Italian restaurant Tosco on level 13. Over salted mushroom soup, and no one asked about our meal till after we ... Read more
from Hat Yai, Thailand
Submitted on 01-07-2016
I booked a big room so 3 of us can stay together(my parents and I). The room rate doesn't included an extra-bed. If you want the extra-bed you have to pay 70 MR/night. The staff here is very great and helpful. Fitness is available for 24/7. The morning breakfast has 50% discount for seniors.
from
Submitted on 01-07-2016
Had an excellent experience from check in to check out! Hot yummy cookie upon check in is a great touch! The staff is always friendly and courteous. The room is comfy and relaxing. Did not have much to explore and experience all this hotel had to offer, but this recent stay has made me want to come back for more.
from Singapore
Submitted on 02-07-2016
We stayed for two nights as were visiting Legoland. Lovely ambience with a fabulous pool. The breakfast buffet had mind bogling options to savour. We were allowed a very early check in as we had reached the hotel early from Singapore. It's a 5 minute drive by taxi from the JB immigration checkpoint, so it has an excellent location going for it. The concierge helped us to arrange for a taxi to Legoland and also a drop off to the airport for our domestic flight to Kuching. We had an excellent pizz... Read more
from Jakarta
Submitted on 02-07-2016
Stayed here for 2 nights after our trip from singapore. I have to say that it was one of our greatest stay ever. The staffs were very friendly and helpful. And upon arrival, we also got that famous and super delicious cookie from doubletree. The room was spacious, clean, and comfortable. The building also close to bus terminal and shopping mall because it located on the borderline of singapore and malaysia. Last words, it was the great stay in johor bahru and i would love to come back there
from Kuala Lumpur, Malaysia
Submitted on 02-07-2016
I had a very pleasant stay at this place. Staffs were firendly and professional, especially Mr.Haridass front front desk. he was very professional and helped me out with allmy questions and requests. Thank you Double Tree!
from Kuala Terengganu, Malaysia
Submitted on 03-07-2016
All staff are very accomodating, and look for ways to get you satisfied. In my previous stay, they helped me to surprised my wife with flowers all over the room. In this trip, the even offer to keep my cookies until evening because i was fasting
from
Submitted on 03-07-2016
Have been their end of last year with family to Legoland. We choose Hilton instead of legoland resort in term of their extremely high price... First step in nice environment, peaceful, joyful, relaxing... Service a bit long queening with few customers but fantastic service with all aspects! I've forgot my baby's milk bottle and cleanser in the toilet after back to putrajay we just called hotel one time to tell the matter and they were keeping on update to us via email and phone call and post to ... Read more
from Melbourne, Australia
Submitted on 06-07-2016
It's been a great ten night stay at Double Tree Hilton JB. The hotel and room are loungy, clean, and comfortable. Service is excellent. On the bad side, I am very disappointed by the hotel for not providing complimentary parking to guests. I stayed in many four-five star hotels located in the KL prime area before, and have never had to pay any parking for my guests. When I knew that there is no complimentary parking upon checking out, I seriously view this as a joke -- not even to mention that... Read more
from
Submitted on 07-07-2016
It's worth to try. And i love the cookies. I ordered the double bed room but they don't have any double bed available so they gave me a complimentary extra bed. The staff are friendly and helpful. It always great to stay at doubletree by hilton.
from johor Bahru, United Kingdom
Submitted on 07-07-2016
our overall experience was excellent, we couldn't have asked for more. The friends that joined us for the evening were equally impressed. Only small negative was the slow delivery of one meal from an order of six. Being local the hotel is easy enough to find but non locals may struggle as signage is typical Malaysian in as much turn left at the sign.
from Shah Alam, Malaysia
Submitted on 07-07-2016
Hotel environment is good and suitable for those traveling with family. Location wise is strategic but walking experiece to nearby mall could be troublesome for the time being with construction on-going. Hotel customer care was really helpful.
from
Submitted on 08-07-2016
As usual double tree by hilton experience which is always good. Being hhonors member, check in was efficient as there was a separate counter for members check in. Lady (Odeua??) at counter was humble and was extremly helpful with a smile.Greatest asset of this hotel is its staff which is well trained and everyone greets you with a smile and ready for help. Breakfast had good spread and you can find local and international food so thumbs up. Location is nice. Swimming pool and gym available. Only... Read more
from Singapore, Singapore
Submitted on 11-07-2016
This was my first choice when it came to choosing a hotel for my family's staycation at Johor Bahru. Why? 1. Location It's just a 5 minute walk away from major malls like City Square Mall and Komtar. 2. Facilities Breakfast spread exceeded expectations, and the hotel facilities (swimming pool, sauna, room service, executive lounge) were top-notch. 3. Privacy There was enough space for all the guests and we didn't have to queue up or anything when it came to using the gym, pool, jacuzzi, etc.... Read more
from Thrissur, India
Submitted on 11-07-2016
Best experience worth the dollars you pay with the excellent ambiance and people.it was a rich and pleasant experince at Joher Bahuru Malaysia to be at Hilton Double tree.the reception it self is so refined and stress free.rooms are excellent with all modern professional input and you are pampered like a king..good place And professional management to its best..
from
Submitted on 11-07-2016
Good hotel. We upgraded to King Suite so that we have plenty of spaces for our two boys. Room is nice, hotel services and staffs are also very helpful. Room service needs improvements as there were some foods not available during our stay (i.e Salmon, Beef) as well as some foods are only available during certain period in a day (i.e Omelette). The hotel is within walking distance to Komtar and JB City Square where your children can enjoy the Angry Bird park. Legoland is about 20-30 mins ride b... Read more
from Singapore, Singapore
Submitted on 12-07-2016
The hotel is very clean and indeed an excellent one.. However the concierge staffs are not that helpful and accomodating. They dont care with your needs and even in requesting for taxi service, they cant accomodate u well.But for hotel wise no comments.
from
Submitted on 12-07-2016
We arrived with our tired souls to this hotel and we were greeted by the reception. The room is neat and tidy and the room live up to the expectation of hilton. This has always been our first choice here in JB. Only setback is the location as it is located behind the mall and the construction around it doesn't make walking to the hotel easier. Although this is no fault of the hotel, i had to take this into consideration as it is so near, yet so far. A card was also not activated upon check in bu... Read more
from Singapore, Singapore
Submitted on 13-07-2016
Above sums up my stay. It was my 2nd stay (the first with my kids in a room with 2 double beds) & I was housed on the 30th floor with superb view of the city. The staff always make me feel welcomed. It was a perfect short stay for some peace of mind.
from Singapore, Singapore
Submitted on 13-07-2016
Reviewing this right now during the stay. Hotel hospitality is tip top and the extra mile they go makes us happy. We stayed in 2618. The city view is unique as it is unobstructed by any other tall buildings and the location of the hotel is perfect. Short walk to the main shopping district. Driving here can be a problem as there is only one lane and traffic can build up really fast. Pros -Modern furnishings -Cleanliness -Spacious rain shower -Careline has good room service -Well lit parking w... Read more
from Sydney, Australia
Submitted on 14-07-2016
From the quintessential warm cookie upon arrival to the assistance in arranging a car to Singapore on our departure our stay was outstanding. The staff were warm, welcoming and professional. Beyond our expectations - not your typical Doubletree.
from Kuala Lumpur, Malaysia
Submitted on 13-07-2016
Great location and service. I had 2 executive king size rooms for me and my family, which entitles me to the access to the executive lounge. I used the Hilton premium club voucher so I got 50% off. Location wise is perfect as it is right in the middle of the city center, so, we can even walk to Metrojaya and going by car to other places is within vicinity. Local food is available right in front of the hotel and around the corner. There is also a convenient shop in front of the hotel. The... Read more
from Johor Bahru, Malaysia
Submitted on 15-07-2016
Service is excellent from the moment you arrive at Tosca. The staff are friendly and the food is well prepared with great presentation. Delicious food and I would strongly recommend this restaurant for a great meal with great ambience. Thank you Double Tree Hilton Johor Baru ??
from Kuala Lumpur, Malaysia
Submitted on 16-07-2016
Good location and close with train station. Just the road just under construction now and a bit complicated of direction. Staff friendly and politely. If you are member, you will get free wifi without charges. However, I do suggest the wifi services should be free even non member because this is very commom into any 4-5 stars hotel. Parking fee as MYR10 per day seem too expensive if we are staying there. Room clean, bed also comfortable but just the air condition which we are feel not cold e... Read more
from Singapore, Singapore
Submitted on 17-07-2016
Stayed for 3 days 2 nights weekend. Upon checking in got the famous chocolate chip cookies and oh boy is it tasty. The rooms and staff are impeccable. Would definitely recommend it. Stayed on the 27th floor and had a very good view.
from Singapore, Singapore
Submitted on 17-07-2016
the moment from entering the car park, can observe its a safe environment, parking have limited availability at the basement parking of the hotel as during the return trip in the night its considered full. during check in, given a nice gesture by the check in staff to another class, accepted the smoking room. (very friendly in all aspect from the lady at the counter) for non smokers, highly not to stay in smoking level, from the moment exiting lift of the level, heavy pungent of smoke smell till... Read more
from Singapore, Singapore
Submitted on 18-07-2016
What can I say about this property as they are my 2nd home. The hotels had shows improvement in their food & beverage/ service personnel and in terms of quality. As a frequent traveller in the hospitality business,lately the hotel had brought in the right people for the right job. The Executive club ?at last you feels the club atmosphere. With peoples like SHASHI , the leader ERRA and AFFAN you feel like at home service with their personnel touch and friendliness Whenever in DTJB come ... Read more
from
Submitted on 19-07-2016
Amazing staffs Such good service Polite! Our room was not ready when we arrived, after waiting for about 30mins was upgraded to suite and given complementary breakfast for 2 days Will definitely come back
from
Submitted on 20-07-2016
Stayed at this hotel for a few times. Love the friendly staffs. The bathroom is awesome. Brownie points would be the free yummy biscuits they serve the hotel guests during check in. Highly reccomended.
from
Submitted on 20-07-2016
A great DoubleTree Hotel by Hilton. This maybe considered the best or new kid on the block hotel in Johore Bahru. I am a repeat customer. It is centrally located and within 5 minutes walk you are to 2 big shopping malls which you could walk to your hearts contend. Food aplenty and things are cheap. The hotel has a small gym, a decent pool. The service is nothing short of excellent. The free cookies given to guests upon check in is a must try. I even bought a tin just so that I can eat it at home... Read more
from
Submitted on 20-07-2016
Pros: Facilities were fine. Had Jacuzzi, steam bath, pool and gym. Had hot welcome cookies for guest. Staff managed to get us a good taxi to fit 6 of us in. Friendly. Comfortable beds with pillow menu. Cons: Poor customer service from some staff ?? 1) Staff said that all pillows were available and yet after 3 mins when we called back, the staff claimed that there were no pillows available. When we reminded them that they said there were pillows available just 3 minutes ago, then, the staff bot... Read more
from Jakarta
Submitted on 20-07-2016
We stayed in Doubletree by Hilton Hotel JB last June 2016. It was not our first time visit to JB. Price wise was great as per its facility and location. Downtown hotel and easy to go around in JB. Foods were great, Italian Resto and restaurant in the lobby can satisfied our culinary trip.
from Kuala Lumpur, Malaysia
Submitted on 21-07-2016
1. really can't believe guests were forced to pay parking fees at RM10 daily - this was charged to the final bill 2. rubbish was left by the door by housekeeping - had to remove it myself 3. stingy on toiletries - not as per usual offerings of 5-star hotels
from Aussie
Submitted on 24-07-2016
We recently stayed at this hotel in a 1 bedroom suite. The views were amazing, the hotel was very clean, the service was excellent from the minute we arrived to the end of our stay. The staff were so friendly. We received warm cookies on arrival - such a nice welcome. Nothing was too much trouble. We took the train to Johor Bahru from Singapore and walked to the hotel. It is so close to fantastic shopping malls. We will definitely be going back to this hotel
from Kuala Lumpur, Malaysia
Submitted on 25-07-2016
This was my first stay at DoubleTree Johor Bharu. Whan I arrived on one Sunday night, the reception gave me a warm cookie. A timely surprise. A nice gesture. Later, I was upgraded to suite. Must be due to full booking scenario. Anyway, the room is new and the lounge is separated from the room by a walkway to the bathroom. Nice settings.
from Singapore, Singapore
Submitted on 25-07-2016
It's a wonderful stay in doubletree hilton, was greeted promptly by the hotel receptionist, presented with each pax a cookie as a treat, and was suggest to sign up as a member to enjoy the free usage of wifi for this stay. What could i say more? A great customer service. I was going to have a 4-5 hours photoshoot in desaru and we are from singapore, so we thought i will be nice to R&R a day before and a day after the photoshoot, was looking at a few hotels and we are glad we made the right cho... Read more
from
Submitted on 25-07-2016
Not bad hotel is clean pool area is nice must say the breakfast selection is awesome and restaurant staff are very good. Quite disappointed when we went to check out that we couldn't get a coffee anywhere and given it was between 630 and 7am this wasn't very good and then we had quite a bit of luggage but no help from the Porter
from
Submitted on 26-07-2016
Check in via app and select room is great . Valet parking good Minimal time spent to pick up key .. Nice club lounge decor and view ., Room was excellent . Comfortable bed with clean modern bathroom ..spacious as well about 65 m2 . Only complaint was air con ., bedroom control did not work .. Turned off and all was ok .. A great place to stay .
from
Submitted on 28-07-2016
I really love their welcome drink and cookies very dielicious ! Do Give a try at their variety choices of their buffet breakfast or lunch at their Makan kitchen . Really not bad . The pool quite a bit small in size for me overall still good .:)
from Rawang, Malaysia
Submitted on 28-07-2016
I was staying in a suite room with my family. Upon arrival late information about unavailability of baby cot which took almost 30-45minutes to confirm. Requested additional bed also taken 30-45 minute to send in by foreign worker who can't communicate well. Poor water shower pressure and without bath tub for us to bath our baby. Poor bed quality as well which is too thin and soft pillow and bed.
from
Submitted on 29-07-2016
Good place that has a complte buffet that also has a variety of type of rooms The buffet is intersting as there is a variety of food to try out and u can also try out their lunch sets that will spark out your aftwrnoons
from Kuala Lumpur
Submitted on 29-07-2016
Stayed here one night as I had to attend a colleague's wedding in Johor. Double tree is a 4 star hotel and is new in Johor. Reception staff were very welcoming and you get a warm cookie upon check in. Concierge helpful and will get you a taxi to where you want to go. Breakfast spread is good with a wide selection of MALAYSIAN and western breakfast. Rooms are spacious, modern and clean. The hotel is not too far from shopping centers and convention center. However at night it's better to tak... Read more
from Auckland
Submitted on 29-07-2016
Honestly, I thought they were outstanding on many aspects and especially when you consider the price point. I had just moved on from the Cordis in Hong Kong, a very highly rated hotel, and can safely say the staff at this hotel were as good if not better. Right from the front door, check in, executive lounge, room service, housekeeping through to check out, every member of the team was warm, friendly and professional. Kudos to Pretti and Sashi who ran the lounge and interacted with guests so pro... Read more
from Kuala Lumpur, Malaysia
Submitted on 02-08-2016
Stayed here for 2 nights on this trip. It was my 4th visit to DoubleTree. Always a pleasure to stay at DoubleTree. Service is great, hotel is clean and the rooms/facilities are new. The only downside is the location. It's near the city centre. But still not within bearable walking distance (note that Malaysia's weather can be hot and humid). But a short 2 min Uber/Grab ride can bring you to nearby malls or night market. Pricing is on the high side in JB. But still great in terms of value f... Read more
from Hope Island, Australia
Submitted on 02-08-2016
Great break for a few days from Singapore. The hotel and staff are superb. But, it is really an oasis in a desert of nothing. Taxi service can be troublesome despite the best efforts of the hotels great people.
from
Submitted on 02-08-2016
?? Location is quite convenient. It just take around 10 mins walk from Johor immigration and the city square just beside it. The angry bird activity park is just 3 mins walk from this hotel. There was a welcome cookies for us, it was quite delicious and my son loved it so much. The frontdesk staffs are full of smile and it gave us so warm and relax. I had a dinner at my 1st day because the manager in the restarant was so warmest and introduced the food so details and let us to stay for dinner. ... Read more
from Malaysia
Submitted on 02-08-2016
Our first stay at Double Tree by Hilton in Johor Bahru. Great location just walk in to new shopping mall in JB (Komtar JBCC). Buffet breakfast was great and delicious. Varieties of choices by local food (Indian - roti canai, Chinese - dimsum and noodles, Malay - nasi leak, Western - pastries). Complimentary cookies during room check in was a good idea.
from Singapore, Singapore
Submitted on 02-08-2016
We booked this room for a staycation with friends and we were not disappointed. The room was spacious and clean! Room service was good and the staff were friendly as well. The hotel was also conveniently located and the concierge was very helpful whenever we needed to go out. Great Stay!!!
from Singapore, Singapore
Submitted on 03-08-2016
This is my 3rd stay at the hotel, and I always enjoy it a lot. There are some construction going on around City Square area, and it was a bit more difficult to walk to Doubletree than normal - we had to jay-walk at an exit at Komtar. People at the reception are very friendly and polite. You'll always get a welcome cookie when you check in. We booked an executive room which has access to the executive lounge. However, we were disappointed that they do not have lunch or tea break served at the l... Read more
from
Submitted on 04-08-2016
Rooms are spacious and clean, food in the main restaurant is decent, however morning buffet is not impressive. We had a very bad experience in the Italian: it is a disaster. Portions are very small, food takes for ever to come, quality is very poor and restaurant is extremely expensive. Hotel employees were very nice and welcoming.
from Gosford, Australia
Submitted on 04-08-2016
The whole family (6 adults and 3 children) stayed here for 2 nights as a stopover en route to the UK and what a great decision it turned out to be. Compared to prices on Singapore Island (approximately one third) we were treated to first class hospitality and service by a great team of dedicated staff who were helpful to the extreme. The rooms were very clean and free extras such as WIFI were much appreciated. Food in the restaurants was of excellent quality with great variety available. Ther... Read more
from
Submitted on 04-08-2016
I am trying to enquire the guest room charges for a weekend stay for my family members and every email takes more than 3 days to respond back from the hotel. The 5 email addresses that were provided to me from the hotel were read by the recipients but none attempted to respond back timely. I follow up trying to make reservation and same bad experience followed. This is really a great disappointment from a 5 Stars hotel and a frustration experience, even before my family made the trip.
from Singapore, Singapore
Submitted on 06-08-2016
Good location. It took 15 min walk to city square Very clean hotel and friendly staffs Room are clean and the view is nice Had a nice pool Had a jaccuzi and steam room Breakfast was great with alot of option of food Juice bar counter should have different of fruit juice. Had green apple juice on first day but second day was told dont have green apple. But it ok. Its a comment not a compliant
from Singapore, Singapore
Submitted on 08-08-2016
I thought I was in luck when I managed to check-in 25 minutes early (2.35pm) but when I was given the pass for the door, I walked in to a cloud full of cigarette smoke - and that's after I specifically requested a non-smoking room (but when I checked in they asked me what room I wanted in blatant ignorance of my booking online) and had to wait around the lobby whilst they organised another room. I had also pre-booked an upgrade to Executive Class and was told this was available....so I was somew... Read more
from manama
Submitted on 08-08-2016
This hotel located at Center of Johor , room is big and bed is comfortable and bathroom also is clean breakfast has a lot of variety which Match all international food ,staff are very helpful . ?ذا ا???د? ?عتبر ا?ا?ض? ?? ?د??ة ج??ر ? ا?حجرة ?اسعة ? ا?سر?ر ?ر?ح ? ا?ح?ا? ??اسب ???س???? ? ?ظ?? ? ا?ا?طار ?حت?? ع?? عدد ?? ا?أطع?ة ا?عا???ة ? ا??ح??ة ا?ت? ت?اسب ج??ع ... Read more
from
Submitted on 08-08-2016
Overall review quite ok lah. But need a slight improvement as in wifi hotel guest access and keycards. They the pillows are extremely soft, but i guess this is already up to individual taste. The pool quite ok, nothing extraordinary and the yakuzi a bit small for such a big place...
from Singapore
Submitted on 09-08-2016
This was an awesome hotel with very good facilities and great staff. The did a free upgrade for me from deluxe room to 1 bedroom suite (with a living room) :) The swimming pool is small, so anything more than 3 people you will be cramped for space - occurs if you want to swim full laps. The in-room dining is good and the food is tasty. The hotel i.e. very neat to the City Square shop mall - take Grab Taxi or Uber and it will not be more than 5 Ringgits. Over all a very good place to stay at JB... Read more
from Los Angeles, California
Submitted on 12-08-2016
A modern, centrally located hotel in Johor Bahru (JB) with well developed amenities, including a very helpful concierge staff who can arrange all the necessary details for day trips into Singapore. The operating hours of the hotel's eateries overlapped minimally, perhaps because of Ramadan, which meant a late breakfast was enjoyed a la carte at The Food Store. My stay in a non-smoking HHonors room was fine, but the hallways leading to/from the elevators in the room tower smelled of smoke. Ov... Read more
from
Submitted on 13-08-2016
Good hotel, love the place and the room. it's around 15mins walk to city square. However as there is ongoing construction, it may make the route to city square from the hotel a little inconvenient. Other than that, it is a fantastic place to be in!
from
Submitted on 15-08-2016
Warm and friendly staff made our stay at Hilton a memorable one. Thanks, Melanie for making our family of 5 feel right at home the moment we stepped into the hotel. When we encountered problems with the shower blinds, Dhurun was there immediately after we had called to help us. Spread at the lounge was good. Paying a bit more for the executive level is worth it.
from United Kingdom
Submitted on 16-08-2016
Had the good surprise of a KING ONE BEDROOM SUITE W/ LOUNGE ACCESS...which was perfect and in line with my long standing HH profile and preferences. Super clean room, and spacious. Staff is excellent and friendly everywhere. Food on the 29th floor is ok for simple b'fast and snacks/drinks in the evening. I haven't been to any restaurant this time. A/C can be freezing at night...even on 23 degrees. Just shut it off. THE BEST NEWS : there is finally a small spa on the way to the lifts, ground fl... Read more
from Macau SAR
Submitted on 17-08-2016
Booked a twin bedded room as travelled with 2 kids. Upon arrival, the receptionist apologized there were no twin bedeed room and only offered a king bed, I then requested for extra bed and was told need to be charged and I agreed. However, later they notified me that the hotel went out of extra bed (unbelievable). I then requested to talk with the manager (Zu) and in the end I was told the last extra bed will be arranged for me and set up at 7pm. He sincerely apologized for reservations c... Read more
from Kuala Lumpur, Malaysia
Submitted on 08-09-2016
Stayed at Doubletree Hilton because my nephew's wedding was held there. I booked online and got a very good rate and was even offered the opportunity to upgrade to their club floor upon check in for a nominal fee - and they did! Had my whole family with me and so it was treat. Our room was on the top most floor and the view was spectacular. The room setting is as expected of Hilton - everything in order and in very good condition. Our king sized bed was just heavenly. Our 8 months old baby just... Read more
from Singapore
Submitted on 08-09-2016
Booked the Double Executive Room with Lounge Access. As usual we were given the signature warm, Double Tree by Hilton Cookies, always loved them! Our room was situated at the 25th floor and the view was fantastic. The food served at the lounge was great for both tea and breakfast, though personally I would prefer the Makan Kitchen breakfast. Wanted to swim with my kids at the pool but there was a strong smoke odour so we used the jacuzzi and steam room instead. Love the essential oil aroma at ... Read more
from Singapore
Submitted on 08-09-2016
This is our 2nd stay - this time in a 2 bedroom suite (Room 2718). What can I say, everything is perfect. Rooms so comfortable. Access to lounge is so handy and nice. Front desk so obliging and welcoming. Check in and out so smooth. Care line so helpful with regards to extra pillows/blanket. Room décor for anniversary was complimentary and a nice surprise. We also enjoyed a nice lunch at Tosca whilst waiting for room to be ready. Thank you so much for being accommodating. A suggestion to manage... Read more
from Blackburn, United Kingdom
Submitted on 09-09-2016
The hotel has a very good location. It is easy to walk to some excellent nearby malls as well as JB Sentral station. The staff are very welcoming and friendly. We stayed in a suite which also had a fully equipped kitchen. There is an excellent range of breakfast items in the Makaan kitchen, particularly the Malay and Chinese counters. The Executive lounge has excellent views and have very attentive staff. The lounge gets very busy at weekends and often there is a shortage of seats due to little ... Read more
from Bukit Mertajam, Pulau Pinang, Malaysia
Submitted on 09-09-2016
Went on a business trip recently to this hotel. Check in was fast and efficient... Front desk staff was good... I took a king suite and the room was great with its spacious layout... Very comfy beds... Since it was in town, places are quite easy to reach...Had some good evening cocktails at their lounge... The one thing that was slightly disappointing was, normally for other hotels that i stay, you always have a choice of having breakfast in either the lounge or the restaurant but here you can o... Read more
from Singapore, Singapore
Submitted on 09-09-2016
We stayed a night at Doubletree JB. Hotel was big and new. Ample underground parking lots with security guards. Conveniently located near to 2 shopping malls - City square and Metrojaya (all within 10 mins walk). We was upgraded to a suite because of my Hhonors diamond status. Suite was clean and we were pleasantly surprised that it came with washer/dryer and a little pantry with a big fridge and microwave. Buffet breakfast spread was great, which included local and international fares as wel... Read more
from Singapore, Singapore
Submitted on 09-09-2016
Stayed for 2 nights ( Sept 8-10 ) for my Daughter birthday celebration, they prepared a surprise balloons and cupcake with candle inside our room. My daughter was very happy, she said it was one of best and memorable bday celebration she had. It was fabulous experienced, we enjoyed the steam, jacuzzi, pool, comfy bed, a lot of food choices for breakfast and most of all friendly staff, like Gerard ( concierge ), Iwana ( f&b ). and because of that unforgettable experience, We decided to extend ... Read more
from Singapore, Singapore
Submitted on 10-09-2016
Very convenient location, reasonably priced option as an alternative instead of staying in Singapore for a staycation, practically half the cost of a hotel room in Singapore of similar quality. 5 min drive from immigration checkpoint area, walking distance to City Square and other malls (to access Angry Birds theme park). Very friendly customer service, check in can be busy at times during peak hours and holiday periods. Restaurant at level one has a enormous spread of food. Great customer servi... Read more
from Singapore, Singapore
Submitted on 13-09-2016
This property puts many other 5 star hotels to shame because service here is TOP-NOTCH. I am an extremely fussy person and while never nasty, I'll make a point to raise an issue. The hotel staff here are very well-trained and truly attentive to customer needs. They go out of their way to make your stay memorable. I planned a surprise staycation for my hubby last weekend and we loved it so much we will definitely come back! Special mention to staff at Tosca, who were so wonderful when we went the... Read more
from Geneva, Switzerland
Submitted on 13-09-2016
Beautiful rooms, great hotel. The rooms are clean, very modern. One of the most excellent breakfast buffets I have ever seen in the world. Nice swimming pool. Very well located for shopping and food trips in Johor Bahru.
from
Submitted on 13-09-2016
Had a wonderful time at JB hilton. Fast check in & hotel staff & managers are super friendly. Free warm cookies for check in guest too. Upon check out we accidentally left our kid pillow. We came back & concierge staff went all out to help us to get it back. Managers at makan place was friendly. Came over to talk to us & asked us our day.Ist day paid for dinner for my lil boy but he only ate yogurt.The friendly observant manager noticed & allowed him free for lunch the next day.The staff there ... Read more
from Kuala Lumpur, Malaysia
Submitted on 13-09-2016
It was our 2nd stay. and this time we redeemed HHONORS points for 10,000pts/night. Check-in/out were fast, it took me less than 3 min. The room was bright & clean. The breakfast spread were good enough for us (except it was a little pricey for JB standard). My wife took a quick massage and she seems satisfied with the service. Contrary to the breakfast, their massage/therapeutic services seems to be very affordable. Highly recommended for anyone to try their SPA (at the ground floor near lift)... Read more
from
Submitted on 14-09-2016
Spent a couple of nights here for my birthday celebrations. Check in was a breeze, attended by Jing En ?? he was enthusiastic, friendly, eager to assist and all smiles! Room was bright and airy, so no complains for JB standard. Surprised that they put in balloons since it was my birthday but I think they could have done way better with the muffin. Other places would have easily provided a 500gm cake at least. It was placed in the room when I was out for a massage, they could have at least sent ... Read more
from
Submitted on 15-09-2016
I just checked in recently for a holiday at this hotel. Things were fine however the hotel did show signs of aging. One thing which did ruin my holiday is paper thin walls for adjoining rooms. At 8pm, the neighbors checked. That's when it started..whining shrieking loud Chinese speaking little girls..on and on. At 6am, they woke up again..loud screaming little girls, whining and crying. I didn't pay good money to listen to this and to be woken up at this time. So getting a room here is like a ro... Read more
from
Submitted on 17-09-2016
remarkable services, did put special note on the room's desk when i checked put...mentioning specific name of room service team that facilitated my request, special cookies given to all guest was so delicious...sea wide range choice of food for breakfast and all are delicious...concierge so friendly and able to give recommendation on good place to visit....nearby attractions including eateries etc when asked, definitely will come back
from Amman, Jordan
Submitted on 17-09-2016
We are already in love with this hotel. The service is absolutely perfect! It is not false, they smile and are very very helpful. The breakfast has to be seen ! You will love it;) the rooms are easy to use. Thanx for making our stay unforgettable.
from Perth, Australia
Submitted on 17-09-2016
We recently stayed at Doubletree in JB and everything was excellent. We couldn't fault anything. The staff from when we arrived until we departed ( 4 nights ) was without exception first class. Polite, knowledgeable and willing to help on every occasion. The room was spacious, clean and the beds were very good. We ate at the hotel on all nights and the food was great and again the staff were fantastic. Congratulations on making our stay a memorable one for all the right reasons
from Singapore, Singapore
Submitted on 18-09-2016
I will say that checking in took a while as there wasn't many staff around to accomodate to the check in at 3pm. We had to wait for a few minutes while only 2 person assisted to us all. The rooms are still okay. No complains so far. The staffs are friendly. However, as a Honours member, you are allowed to check in 1 day before to choose your rooms. This time, we went with another couple. Booked the room at the 25th floor (both with queen size) but upon check in was asked if it's ok to choose... Read more
from Auckland Region, New Zealand
Submitted on 20-09-2016
Nice place good value for money..all restaurant was busy...but they provided great service to all guests without complains...rooms has mini bar with other all facilities...view is amazing.can see the Singapore exited at the night..
from Singapore
Submitted on 20-09-2016
My family (2A & 2C) booked our usual one bedroom suite w/ lounge access. The room and ensuite is spacious for and service at check-in never fails to be a pleasant experience. The air con in the bedroom was faulty (blowing hot air) but it was promptly fixed by the engineering guy once we reported it.
from Singapore, Singapore
Submitted on 20-09-2016
Stayed there for a short 2D1N. Hotel: - Loved the vibes, the lobby's great. - Smooth check in (got a cookie and it's yummy!) - Gym's great, equipments are adequate, you have the pool as your view. - Pool's a little dirty but they are cleaning while we were swimming. Room: - Love the bed - Room is clean - Cozy and comfortable - Size is average Location: - Really near city square but there's construction going on now so walking to city square feels slightly unsafe. Other than this, it act... Read more
from Singapore
Submitted on 21-09-2016
We stayed for 3D2N. This is our 2nd time here. We love how convenient the hotel is located, just 5-7 mins walk away from Komtar JBCC and City Square though it could be quite dangerous to walk there with the major road construction going on. Once again, we enjoyed the indoor jacuzzi especially the way it was placed facing a large window. It was relaxing to look out the window while in the tub. We hope to try out the steam room next time we stay here. There is a gym accessible 24hrs, great for t... Read more
from Singapore, Singapore
Submitted on 22-09-2016
Fast check in, had their special double tree cookie given to us. Super yummy with melty chocolatey goodness when its warm! One of the highlights of this trip. Staff were pretty friendly. Rooms were clean, maintained well. Swimming pool was quite clean. Be warned it is kind of windy so you'll be shivering as you enter and exit the pool. Huge breakfast spread. A little slow on clearing of dirty plates but that's fine.
from Singapore
Submitted on 25-09-2016
There is a guard at the carpark entrance to check whoever is going to park in the hotel. Initially he told me to park elsewhere but after I told him that I am going to check in to the hotel, he let me in, felt safe already. Carpark is clean and spacious. Checking in was quick, polite counter staff also handed me 2 pieces cookies, love it! Proceed to my room at level 15. Room was clean and tidy, the standard items were all there. The shower area was a bit of turn off for me as there were black ... Read more
from Milton Keynes, United Kingdom
Submitted on 25-09-2016
First,i would have to sy it clearly better then Doubletree KL and exceeed out expectation.AS Diamond members i was expected a room upgrade but this didnt happen but still have access to Executive Lounge. We have lovely time there,enjoying the mix of local,asian and western cuisines. Mee Goreng Mamak got our Thumbs Up. Room are spacious and wifi are very fast . Some comments for those are driving to this hotel ,there construction works around it that we are aware of and we stuck more then half an... Read more
from Singapore, Singapore
Submitted on 25-09-2016
Had a great experience at Hilton Double Tree, Johore. Staff were knowledgeable, polite & had a good command of spoken English. Room & facilities were clean & comfy. Swimming pool area was well designed & relaxing.
from
Submitted on 25-09-2016
I stayed in this hotel in May, June, July and August this year and took my time having to write this review so that I can have an objective review of this hotel. I was previously a regular patron at the Thistle and having to choose this hotel instead was a big step. As anyone can guess, I am a regular visitor to JB as I conduct regular business collaboration programs with a local university here. My impression of this hotel is that despite carrying the name of Hilton, which in Malaysia is synon... Read more
from Singapore, Singapore
Submitted on 26-09-2016
Visited specifically for a weekend getaway - and I can say it's a great hotel for those who want to relax and enjoy their time in JB! It's really close to the border crossing from Singapore (JB Sentral) and the main city attractions are within reach as well (mostly food and walking destinations). It's also easy to get to the bus stops to other destinations (Legoland or JPO). The rooms are really comfortable and look really clean/new! They even allow you to change up your pillows for ones tha... Read more
from Singapore, Singapore
Submitted on 01-10-2016
Being a HHonors gold member, my wife and I stayed at the Doubletree by Hilton hotel for a day. We were greeted by friendly front desk staff Gerald upon arrival and check-in was fast without delay. We were given a room on the 26th floor with access to executive lounge. The room is spacious and clean with straits view. Staff at the executive lounge is friendly and pay great attention to the needs of the guest. Breakfast at the executive lounge was great with variety of local delights to choose e.g... Read more
from Wellington, New Zealand
Submitted on 01-10-2016
Good location, central but not in the middle of the city. Staff are all super enthusiastic, polite and attentive. Rooms are spacious and well equipped. The Friday/Saturday night buffet really shouldn't be missed! Excellent
from Singapore, Singapore
Submitted on 06-10-2016
Everything is excellent from the time we arrive to the time we depart. Check-in and check out was fast and smooth. Very friendly and informative service from the reception staff. Hotel lobby, lift, quality of room, food etc..are all awesome. We had dinner and bfast at the hotel restaurant. It was a very satisfying experience. Will definitely stay here again the next time we come to Johor Bahru.
from Singapore, Singapore
Submitted on 09-10-2016
Nice room with good ambience. The restaurant's staff were friendly & helpful although the food is not that great. The malay kuehs are cold. Need to improve on the overall taste of the food. Nevertheless, it was a good short break!
from Johor Bahru District, Malaysia
Submitted on 10-10-2016
We, young senior citizens, decided to have our school reunion class'70 of the 4 of us located in JB. We heard excellent reviews and decided to try it out.And let me add, we didn't regret it! SERVICE: Right from the security to the car park, we were greeted and guided so graciously. On arrival to the restaurant, we were welcomed so happily and warmly. From then on, though it was to be self service, we were served some items at our table. The service staff just couldn't do enough for us. ... Read more
from
Submitted on 11-10-2016
The room is ok in size. Mine facing the pool and river. It's modern, new and I like the decor. The pillow too soft for me. But what impressed me is the breakfast spread, you get Chinese, Malay, Indian and western choices. Even fresh fruit juices is available. They also have really good desserts. I also like the Italian restaurant on 13 floor. Forget to mention you will get a warm cookie when you check in, I thinks it's really warm.
from Singapore, Singapore
Submitted on 11-10-2016
This was an excellent choice as a hotel. My family and I stayed here for about two days, and we all loved it. We stayed in an Executive level room, so my review will be based on that, and will probably be different from many of the others. The room itself was fantastic. There were several little things which made the stay so much more pleasant. Firstly, the outlets are shaped in such a way so that the plug shape from any country or region will fit into it. One of the most annoying things about ... Read more
from Singapore, Singapore
Submitted on 12-10-2016
Walking distance to a few malls, great food within the hotel, good amenities, quiet room settings it is a much needed break for us to spend quality time together. We rated the location slightly lower not because of the hotel but because of the current road upgrading nearby which results in slow traffic getting to the hotel.
from
Submitted on 14-10-2016
It's my third time here at doubletree and it was still pleasant. Room was clean, lounge was cosy and the facilities were awesome too. Gym being open for 24 hours is a huge bonus for me and my Girlfriend. Will definitely visit again!
from Cambridge, United Kingdom
Submitted on 15-10-2016
My family and I spent a night at this very hospitable hotel. The rooms were in good condition and the staff always went that extra mile! Especially Sharifah and Preeti at the Makan Restaurant. I strongly recommend this hotel to anyone who visits JB.
from Singapore, Singapore
Submitted on 17-10-2016
In a nutshell: Stay was great - from check in, staying in, up till check out We got here on class 2 motor bike from SG Motorbike lots were spacious to accommodate our bike Bike was in safe hands with round the clock security Check in was a breeze Our stay was fantastic Great bed, plenty of pillows, clean sheets and clean bathroom Aircon was great Lucky us, we had a nice view of the setting sun Pool was nice to hang out at, late afternoon got a little chilly with the strong winds We staye... Read more
from
Submitted on 17-10-2016
My husband and I went for a 3 day 2 night stay based on a friend's recommendation. Check in was fast and counter staff was friendly and made the check in very pleasant. We took the exec room so that we could have access to the exec lounge which served free flow house wine for 6pm to 8pm as well as canapes. Canapes served were simple down to earth fare including samosas, fried noodles, salad etc. Although the lounge was intended to cater to adults, families with young children were allowed access... Read more
from Sepang
Submitted on 17-10-2016
Pros: - Good location. - Friendly staffs. - Clean & spacious room. - Big swimming pool! - Fast check in & out. Cons: - Low water pressure (shower in the toilet). - No FREE parking ( RM10 per night per vehicle )
from Singapore, Singapore
Submitted on 18-10-2016
We will visit this hotel again for sure...cleanliness Is great..We were given delicious and warm cookies upon our arrival/check in...The cleaning staff were prompt and efficient... Only things is the complimentary toiletries like the shampoo and soap and not of a good grade..so u might want to bring ur own toiletries. .
from Singapore, Singapore
Submitted on 19-10-2016
It was a pleasant stay for me and my wife. Staffs were friendly and approachable. Every single one greeted us regardless which dept they were from. Rooms were well kept and service was wonderful. The hotel was close to shopping malls and easily accessible. Complimentary Breakfast has alot to offer, Was already full even before I finished my rounds! Well done to the the hotel management and staffs. Will definitely return!
from
Submitted on 19-10-2016
Overal hotel is very excellent. Perfect service from all staff there, start from front office staff warm greeting. They make us feel welcome :) cleanliness room also satisfied. Wonderful room that make us feel wonderful stay. We having breakfast at Makan Kitchen. Very spread breakfast there! They prefer all Malaysian food such chinese, malay and indian. The food also superb nice! With their perfect service, start from greeting morning with wonderful smile :) assist us to the table, offering coff... Read more
from Singapore, Singapore
Submitted on 20-10-2016
Can have a good rest / Sleep. Good time with family. The location of hotel its no so good. we have to walk 10 - 15 minutes for shopping. Night time its dark at the streets there and no shop nearby. Beside that its good to stay over. ???
from
Submitted on 20-10-2016
Went as a family with toddler, staff is very friendly. Our junior suite was very spacious, and while I personally do not like carpet floors at all, this one was alright. Breakfast buffet is very indulging, choices are endless and everything looks very fresh. The pool area is very nice and surprisingly quiet. The low waters around the pool were perfect for our little one.
from Singapore, Singapore
Submitted on 23-10-2016
This wasn't my first stay and definitely not my last. Double Tree has never failed to maintain their professionalism and hospitality of attending to guests. Overall a pleasant experience and look forward to more short get aways at this hote
from Kuala Lumpur, Malaysia
Submitted on 24-10-2016
When it comes to Hilton chain, you can expect a certain level of service and you cant go wrong. Was here for a 3 nights stay attending a course in UTM. It took me half and hour drive daily to UTM but the stay in Doubletree is worth it. I stayed in room 2417. Room and toilet is very clean. The bed and pillow are very comfortable. Good for a night sleep after long hours attending an intense course. For those driving the parking lot at the basement is a bit awkward as entrance and exit can only... Read more
from Singapore, Singapore
Submitted on 24-10-2016
Location of hotel is excellent, especially if you are coming into JB from Singapore by public transport. After clearing JB Immigration, you can literally walk over to the hotel via the shopping centre. The hotel has a nice lobby. The cookies they gave us were delicious and a nice touch. We booked a suite that gave us access to the lounge. The room was clean and spacious. and the staff were excellent.
from
Submitted on 25-10-2016
A true sample of hospitality and an excellent hotel. The front desk staff were very friendly and welcoming. Breakfast area downstairs is spacious and one of the best in Johor that I have experienced. Fresh fruits are available in addition to all the other hot and cold items. Parking is fairly adequate. I'll be back to this place and 10/10 would highly recommend to others when in the area.
from Kuala Lumpur, Malaysia
Submitted on 24-10-2016
Staff members are very friendly; they make you feel welcome. We were greeted by staff throughout the hotel. There was a whole variety of food to choose from the buffet spread at the coffee shop. Wait staff were also very attentive.
from Paris, France
Submitted on 26-10-2016
Stayed there with parents for 2 nights! Both rooms superb and one of the best in jb! Comfy bed and pillow! Love the naked bathroom! ??? Verities for breakfast! Lovely warm welcome cookies for everyone. Fabulous stay!
from Singapore, null, Singapore
Submitted on 26-10-2016
First room ready at 3.20pm and I had to asked for it. No calls. Second room at 4.30pm. Poor customer recovery Apart from that, rooms were comfy, breakfast was good. Seafood dinner was also good. A little bit pricey.
from
Submitted on 26-10-2016
Best hotel recommendation in term of accommodation and dining experience in Johor Bahru. The Italian restaurant is a must visit as the dining experience is excellent. Would definitely recommend anyone for a stay in this hotel.
from
Submitted on 29-10-2016
Spent 4 days 3 nights. One of the cleanest hotels in Malaysia. We stayed in the executive room. Service was excellent. Staff were very polite. All amenities were nearby hotel. It will be good to have more family oriented rooms like connecting bedrooms. Breakfast were a hit even among kids. 10% discount for Angry Bird and can purchase ticket from hotel. Saves hours queing up. Will definately recommend for those who do not want to disappoint their trip. Take my word. Also, pls have more attractive... Read more
from Johor Bahru, Malaysia
Submitted on 31-10-2016
Stayed during weekend, few months back. Checking in was smooth, and easy. Lobby deco very stylish, and the aroma from Makan Kitchen really making me hungry. Beside Makan Kitchen, they also have Food Store, selling some pastries, breads, etc...A good place to hang out with couple of friends over few cups of coffee on the lazy weekend. Room was not too big, but comfortable enough..wife like their comfy pillows and dozed off once lay down on the bed. Overall, good hotel, friendly staffs, nice foods... Read more
from Seoul, Korea
Submitted on 01-11-2016
My son and I went to Johor Bahru Doubletree for 5 night for a short vacation. I took him to Legoland on one day and to Lego Waterpark on another, then we visited Singapore a little. This hotel is very conveniently located close to the JB Central train station to go to Singapore and from where you can take the bus to go to Legoland. Next to JB Central, there is also a big mall if you feel like shopping, but there didn't seem to be much to do around the hotel, especially as there is road constr... Read more
from Singapore, Singapore
Submitted on 01-11-2016
The staff were very friendly and helpful. From frontdesk to breakfast staff, all were helpful and they go the extra mile to ensure my family and I had a pleasant stay. There was a wide selection of breakfast buffet. Good choices indeed.
from Putrajaya, Malaysia
Submitted on 02-11-2016
It was a great experience staying in doubletree JB. They have great accommodating team from concierge, front desk, housekeeping and at the restaurant. The ambiance very welcoming. Room is clean and tidy. Very accessible to mall by walking. Abundance of food selections for breakfast.
from Johor Bahru, Malaysia
Submitted on 03-11-2016
Finger lickin good meal that was perfectly served by SYAMSIER. We were very happy with his treatment. We were also thrilled by the view from the terrace, there was indoor and open air seating, to eat romantic dinner there was wonderful. We talked quite a lot to Syamsier, one of the manager, he was so helpful, entertaining and good humoured. We would not hesitate to dine here again and recommend !
from Malaysia
Submitted on 05-11-2016
The service we received from Doubletree by Hilton Johor was great!Staff were friendly and nice especially Mr Fazley at Restaurant,good breakfast service for my family .The room we stayed 1901 & 1903 have a big size and nice room.outdoor pool was excellent with a skyview.i will come back.thank you Doubletree Johor from us.
from Singapore, Singapore
Submitted on 05-11-2016
My girlfriend and I have a wonderful weekend stay with DoubleTree JB. Everything is in order as it should be. Service staff were tremendously courteous and professional, special mention to Jye, the front desk service officer who happen to be on internship. Jye brings a special sense of touch that feels like family, making our stay absolutely fantastic. It's like home away from home. I am very sure, that he is a valuable asset to DoubleTree. Keep up the good job Jye.
from
Submitted on 06-11-2016
Its the best hotel stay with friendly staff and good food.The dinner buffet was remarkable with oysters,seafood.They had Indian food,Chinese,Malaysia and Western inclusive in the buffet. Room service was fast and efficient! No error in the room service.
from Singapore, Singapore
Submitted on 06-11-2016
We had a vacation here to celebrate my wife's birthday. To our surprise, the staff prepared balloons and towel swans to welcome us when we checked in! Service was impeccable, especially Zul and another Chinese staff, Jing En (?). The hotel facilities were fairly new and we'll maintained. Tip: go join their HHonours membership, it's free, and you get special entitlements like choosing your room before you check-in, late check-out upon request, etc.
from Subang Jaya, Malaysia
Submitted on 09-11-2016
The reason we chose this hotel is because it is near our meeting location which is in Jalan Trus and because this hotel is by Hilton, their reputation and quality has to be great. Well..... i beg to differ. No. 1, they are slow when it comes to check-in. We checked in on a weekday and it was slightly after 12 noon and there was no crowd. It was nice to receive a warm cookie upon check-in. No. 2, after the 1st night, we requested for an additional room but the hotel took a long time to get back... Read more
from Singapore, Singapore
Submitted on 10-11-2016
I like to stay in this hotel, it were save, friendly n helpful staff, good food. The room was clean n the hotel have a nice smell. But should have a bathtub in a room. Housekeeping done their job very well too.
from Edinburgh, United Kingdom
Submitted on 10-11-2016
As a diamond member and a longer stay guest I was upgraded to a suite - very greatly appreciated. Executive Lounge staff were excellent at check-in, throughout the stay and at check-out. Pool was super but the weather could have been kinder! Chef Joffrey made sure I had my usual breakfast available in the executive lounge. Overall I enjoyed my stay very much.
from
Submitted on 10-11-2016
I went to this hotel one day and needed a room for the night. The staff asked for my ID card and I presented my ID card and they told me rudely that a photostat ID card cannot be accepted. Few of them were at the reservation desk and they gave me a very unwelcoming look. I never thought staff at Hilton would have this kind of attitudes towards potential guests at the hotel. I walked out of the hotel and found another hotel to stay in. Very disappointing.
from Jakarta, Indonesia
Submitted on 11-11-2016
Last week our family stayed at doubletree by hilton. The location is near from jb central. When we entered the room, there are baloons as complimentary for my son's birthday. The room looks clean, minimalis and we get welcome cookies that looks delicious. In the morning breakfast full enough with people. Luckily we still have table. There are western food, india food, chinesse food etc. The foods all good. We are very satisfied to stay at this hotel with great service from the staff
from Kuala Lumpur, Malaysia
Submitted on 13-11-2016
Thanks a lot to all staff from tosca restaurant for superb service especially Mr Syamsyeir.My Family are very happy tonight.,The Food are very nice,drink are very good and the service at the table are very 'gorgeous'...
from Singapore, Singapore
Submitted on 13-11-2016
With limited options for decently clean and safe places to stay in Johor Bahru, DoubleTree by Hilton was a gem. From the moment you step into the lobby, you forget all the dirt and dust from the surrounding streets. The staff are friendly and look like they genuinely enjoy serving guests, from the check-in counters to the chambermaids. The signature warm cookie welcome was a really nice touch. Guest rooms were spotless and well-stocked with amenities, and requests for more are never turned down.... Read more
from Johor bahru, Malaysia
Submitted on 13-11-2016
The rate of the room was a bit pricey for the kind of room offered. Nothing special about the room...I had quite bad experience for my first stay here...the reservation dates were wrongly made by the hotel reservation, the toilet sink was clogged, there were ants in the room and pillows were not comfy at all!
from Malaysia
Submitted on 14-11-2016
I was there with my family on 1 May 2015, the services they provided is superb and let us feel very warm especially the lobby attendees. They attend to every guest with warmth and polite smile and greetings. Their room is very clean with comfort mattress, spacious bathroom with complete amenities. It can be reach conveniently as it's located at city centre. I will highly recommend to whom travel to Johor Bahru.
from Melaka, Malaysia
Submitted on 14-11-2016
Been to many hotels worldwide and this one beats many 5* in terms of welcoming style. At the check in counter, they will give hot from the oven walnut cookies and its absolutely heaven. Could not help but start munching the hot cookie even though it was almost midnight. My executive room - big and brightly lit and this is so much better than most as most will have dim lights which i dislike. Bathroom amennities - basic but have to request for razor for my hubby. Bed - nice and firm and comfor... Read more
from Singapore
Submitted on 15-11-2016
Went to Doubletree By Hilton in JB for a short vacation. Paid for a deluxe room with waterview, but upon arrival they said it's full. And on top of that, we had to pay a deposit of 150RM. Breakfast and wifi was good though. Might or might not return there. Unless they withdraw the deposit of 150RM. And pillows are WAY TOO SOFT. Other than good it's good because it's near City Square and Komtar JBCC.
from
Submitted on 16-11-2016
As you would expect with any modern hotel, this hotel is OK. There is nothing 'fancy' about it, there is nothing 'bad' about the place its just OK. The food at the buffet was enjoyable and the range of food available was good. The room was spacious and clean - my only complaint about the room was that it smelt a bit musty! Overall, I'd be happy to stay here again and would recommend.
from Kuala Lumpur, Malaysia
Submitted on 17-11-2016
I have been coming back to stay at this hotel since 2014. I like to feel good factor - friendly staff, open space at the lobby, clean and practical room layout and it's location makes for easy pick up and drop off. But what I like the most is the breakfast spread and good coffee. Highly recommended.
from Penang, Malaysia
Submitted on 17-11-2016
Clean and tidy. Hospitality was good. In-room dining service was good as well. The food was really good and tasty. Amenities include pool and fitness room. All felicities for your business and conference needs are available. Overall rating is very good.
from
Submitted on 19-11-2016
I was staying in Doubletree for a 2 weeks long stay for a business trip. The service from the get go was extremely good. This extends to the friendly reservation service and the cookie surprise. However my only qualm is that there should be a mix up in terms of the variety of food served for breakfast as it was really dreadful to eat the same kind of food every morning. Though I understand that this is only something that a long staying guest would feel. Nevertheless kudos to the managemen... Read more
from Kuala Lumpur, Malaysia
Submitted on 20-11-2016
My stay did not start well. Check in was slow ( by a trainee, but not his faulty), due to my billing instruction was wrong. You see, I have been staying in your hotel for about 10 times in the past 12 months, and every time was billed to my company. This time, the trainee said should be paid by myself. Later, a senior came over to help and she said in a very firm tone " Yes, it should be paid by you and not charge to the company". The fact that she knew who I was, could be more understanding by ... Read more
from Singapore
Submitted on 20-11-2016
This is my second time to stay at Double Tree Hotel, Johor Bahru. Check in was fast and i love their complimentary cookies. Room same as usual clean and comfortable and breakfast was good too. I did realized the toiletry has been changed from Crabtree & Evelyn to some other brands and personally i would prefer Crabtree and Evelyn. Hope if they do provide shuttle bus to JPO, KSL or somewhere nearby. Overall a pleasant stay and will definitely come back again. Thank you for the little surprise an... Read more
from Singapore, Singapore
Submitted on 23-11-2016
we stayed at this hotel for one night .we booked the king room suit with club access. excellent hotel room ,great view and good breakfast.gym,steam room and sauna was well managed and this is a truly 5 star hotel!
from Singapore, Singapore
Submitted on 25-11-2016
This is my second time staying at this hotel. I feel that this is the best hotel in Johor, as I have stayed in Legoland, KSL , Grand Paragon and more. The service is excellent. I stayed in a suite, so I had access to the executive lounge. I was served by sashi, he will give you the best service. The hotel is almost perfect, but there always seem to be a problem with the air-con.
from Woodbury, Minnesota
Submitted on 25-11-2016
Close to mass transit stations and shopping malls. Taxis are readily available. Decent restaurants nearby. Very convenient location. Rooms are clean and comfortable. Prices can be reasonable if you book early and are HHonors members.
from Singapore, Singapore
Submitted on 27-11-2016
Visit last sat for Lunch Buffet, hotel lobby is super hot..pls on your air con, don't be stingy!! Lunch Buffet arrangement/food/staff was great but got messy when paying my bill, my advice always double check your receipt/transaction, their mistake..but it was solve immediately.
from Singapore, Singapore
Submitted on 28-11-2016
Thank you for a wonderful 3 nights stay at the Doubletree. your service staff is remarkable. Was greeted extremely well and was attended to very promptly. There was a small hiccup on check in but your SEA Management Trainer Xavier made sure everything was sorted out in that instant. Thank you so much for the HHonors Room and making our stay a memorable one. We will definitely be back! The Good: Very clean and cheerful hotel. Your Doorman (the tall Malay guy) alway so cheery! :) The breakfast ... Read more
from Singapore
Submitted on 29-11-2016
had a short staycation to celebrate our wedding anniversary.. booked an Executive King room with access to the Executive Lounge and other complimentary goodies.. Good service from the doorman to front desk. Cookies were delicious and a nice touch.. Part of the room deal was free internet, but couldn't connect at first. Called the Careline and was told that room wifi was not part of the package. Not convinced with the answer, I went down to the front desk to ask and after checking, they realise... Read more
from
Submitted on 01-12-2016
We stayed 3 fantastic days at this hotel great staff welcoming with hot cookies for all family and suite upgrade for diamond HHonor and free breakfast with free internet and free access to executive lounge at floor 20 and having snacks coffee and dinner in great atmosphere The suites was so nice having mini Kitchen having microwaves and big refrigerator and also washing machine and coffee machine The Swimming pool at 13th floor outdoor is spectacular view you will love it The food was amazing
from Kuala Lumpur, Malaysia
Submitted on 01-12-2016
My 2nd stay this year. Stayed in April for business. Check-in excellent though took some time. Reception and concierge staff were excellent and attentive. Room was clean and good working condition. Air-conditioning seems moody at time - sometimes cold sometimes not that cold. Minor issue though. Car park only grouse as needed to wait for an empty lot when came back at 10pm due to limited parking lots. Do note that it is chargeable at RM10 per night as it is not under hotel management. I r... Read more
from
Submitted on 01-12-2016
We decided to try this location and spend a couple of nights in Johor Bahru. The hotel appears to be new. Room was OK although there weren't any int'l channels on the TV. The international plugs were a VERY nice touch. I love that we don't have to request adapters from the front desk. The towels had some brownish stuff on it and there appeared to be mold on the grout in the shower, which is unusual for a hotel this new. The room didn't appear to be very clean based on the windows, towels, ... Read more
from Singapore
Submitted on 01-12-2016
Introduction Located about 20 minutes walk, and 10 minutes drive away from the Customs, Immigration, and Quarantine Complex (CIQ) in Johor Bahru, just after the Malaysia Singapore causeway, DoubleTree By Hilton is a modern contemporary, 4-star hotel which emphasizes thoughtfulness in service. Conveniently located near the Johor Bahru City Square mall, the Komtar JBCC mall, and the Meldrum Walk night market; the DoubleTree By Hilton hotel offers comfort, friendly service, and convenience. Ambien... Read more
from Singapore, Singapore
Submitted on 02-12-2016
All staffs are very friendly & helpful. Right from the moment we get out from the car till we left the hotel. I was very impressed by the staffs services & patience being rendered to us as my mum is not that mobile. Breakfast was fantastic & room service was excellent.
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