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Ana Intercontinental Tokyo

Tokyo, Japan (NRT)

Hotel + Flight from
WAS
Based on 2315 reviews
Ideally situated in the exclusive Ark Hills district, within walking distance of the Kasumigaseki central government offices, Akasaka and Roppongi.
Room & Rates
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Ana Intercontinental Tokyo
1-12-33 Akasaka, Minato-ku, Tokyo, Tokyo, Japan 1070052

Resort Details

Splendid night view from the 37th floor sky bar. Indulge in the private fitness center, ladies` aesthetic saloon or men`s sauna baths.

Pools & Spas

In summer, a refreshing outdoor pool is available.

Nearby

5 min. walk from Subway Tameiki Sanno Stn. of Ginza Line.


Based on 2315 reviews
from London
Submitted on 02-06-2016
For my first trip to Tokyo I decided to stay at the ANA Intercontinental due to the location of the hotel and the cost of the rooms. The hotel is located in Ark Hills which is very close to both Roppongi and Akasaka but in a quiter area of town. The nearest metro station is Roppongi Icchome with an entrance right outside the hotel but be warned, multiple lines run to this station and you can walk miles underground, the Hibiya line is nearest to the exit. As with most Tokyo hotels, check-in ti... Read more
from Los Angeles, California
Submitted on 03-06-2016
located in ARK Hills just by Roppongi Hills and right by several train lines so access to the city from here is very easy. It was 60 minutes from Narita on the Limousine Bus which drops you off at the hotel. Large hotel with many restaurant offerings that will cater to any taste- rooms are very comfortable and spacious - specially for Tokyo get the breakfast plan- the buffet in the morning will satisfy any diet and get you good and full to explore the city. all the staff were very helpful an... Read more
from India
Submitted on 05-06-2016
So this is my third stay in about a year at this hotel. I am a gold elite member with IHG . Each time I've stayed here in a club category room I have found the room setup to be different, this time I was on the 31st floor and found the room to be smaller than the one on the 29th floor from my last visit. Not too happy with the way the bathroom was in this room... Guess it's a personal choice as well as no space to put up the suitcase while unpacking. No electrical plug points in bed side which... Read more
from
Submitted on 05-06-2016
The hotel and rooms are super classy, and the room was large (not sure what room type we had but I think they said we got an upgrade). The views are quite lovely too, we had one of the imperial castle. But if you're not a business traveler and are in Tokyo to spend time gallivanting around the city I suggest you skip this hotel and get a lesser place in a busier (buzzier!) location like Shibuya or Shinjuku. You're doing a lot more subway transfers if you stay here and there are less choices for... Read more
from Amsterdam, The Netherlands
Submitted on 06-06-2016
As a Royal Ambassador received complimentary upgrade to corner suite. (No club access though). The hotel is about a 30 minute cab ride from Haneda Airport (try to land there if you can, the other Tokyo airport (Narita) takes at least three times longer to get there. Hotel is very close to the easy to use subway system. Surrounding the hotel are several restaurants. It's not in a busy/touristy part of Tokyo though but easy to get there using the subway. Breakfast buffet has an excellent choice in... Read more
from San Jose, California
Submitted on 06-06-2016
Enjoyed our hotel with the best access to the underground trains and rail system. The location though is not for travelers but for business as restaurants outside the hotel was far and in between. Great rooms and fantastic amaenities. Food was great inside the lobby restaurants.
from Nashville, Tennessee
Submitted on 07-06-2016
This was my second week+ stay at the lovely Ana Intercontinental, and I will return again when I'm in the area. The hotel is near the foreign embassies with easy access to trains. The large Ark Hills complex a short walk away offers many choices in restaurants, and there is a market next door. The bed is very comfortable with nice linens. The breakfast buffet is one of the best!
from Shanghai, China
Submitted on 23-06-2016
I redeemed my points and booked it two months ahead, asking for a king bed. When I check in, the reception said there is no kind bed today and even I am Spire Elite member, there is not any upgrade or different treatment. I discussed for several times and finally they agreed to upgrade the room. And there is no complimentary water in the room. But the hotel itself is very good, good location and clean room. Just the service of reception could be done better.
from Colorado Springs, Colorado
Submitted on 27-06-2016
A beautiful upscale hotel near the Ginza subway line. A spacious lobby with helpful concierge, world-class restaurants, and a breakfast bar that caters to travelers from all over the globe. There is a shopping plaza in the hotel for individual wishing to purchase gifts of leather, clothes, liquor, and food as gifts. The "economy" rooms are smallish, but well appointed with a snack and liquor bar. There is a small safe and an umbrella for guests to use. The toilet is the best example of Japan... Read more
from Singapore, Singapore
Submitted on 28-06-2016
I stayed here for work last week as I have previously and had a pleasant stay. The hotel is nothing special with clean ( but small rooms) rooms, average food, standard service and a good gym. It's close to many restaurants and the metro to get around Tokyo. Although quite expensive and it doesn't stand out like many other hotels in Tokyo its a good solid hotel that is convenient to base yourself from.
from Nanjing
Submitted on 28-06-2016
An international hotel chain with the service that you would expect of these kind of hotels. Very good rooms, nice breakfast buffet, a lot of very good but pricey restaurants to choose from and the fully proactive staff at reception and especially very helpful people at the concierge. However the service in the breakfast area lacks a little speed and attention, such as watch for fully loaded too small tables with empty plates, or me asking for something ... They have a nice drip coffee maker i... Read more
from
Submitted on 28-06-2016
This was a very unhappy experience and I have many issues. 4,000 yen to use swimming pool. Service attitude very low. Will never use again. Room was poor quality and was not cleaned correctly. Breakfast very good and I give them one star for the quality.
from
Submitted on 01-07-2016
Wow, what an amazing hotel. This is truly a 5 star hotel, and the level of service in the club lounge made it more like a 6! We stayed here for two nights in June 2016. Upon check in, we were given a complimentary upgrade and had a great view of the Tokyo tower. Unfortunately, when we checked in, our room had a strong unpleasant smell. We spoke to housekeeping and they provided a air purifier which was helpful. We spent a little time exploring the hotel. There are a lot of restaurants, and t... Read more
from wirral
Submitted on 03-07-2016
Shame the trip was so busy that I didn't see much of the place. Excellent views from one of the tallest buildings in the centre of the city. Very good location to see the city at its best with Tokyo tower only half a mile from the hotel. Rooms much bigger than some of the cheaper hotels in the city.
from Bali, Indonesia
Submitted on 03-07-2016
This Hotel was like any other good business hotel. It has all the amenities that you need to make sure your trip is hassle free. It is not about charm or local character which is something that I look for. That's the reason I gave it 3 stars - not because there was anything wrong, I just thought it was average. One complaint - there was quite a line for breakfast, so my first morning I was forced to go without as I did not have time to wait.
from
Submitted on 04-07-2016
We booked a junior suite and were very happy. Big bathroom with excellent shower and separate bath. Bed is very large. There is a two seater couch in small lounge area. we had a corner room which is slightly different shape but no problem. Visited the club lounge which was excellent bUt you have to pay a lot more for access. Breakfast is excellent. Every range of food available. We had dinner in steakhouse which was average so suggest elsewhere for dinner. On top floor is a bar with fantastic ... Read more
from Uk
Submitted on 07-07-2016
Staying here 2 nights due to the convenient location for business. However am very disappointed with the standard of decor. The room is dull and pretty flaccid decor but worst of all everything is stained and grubby looking. Having lived 3 years in Japan, I am sure it is clean but the chairs have marks, the carpets are stained. The place needs a refurb. I am due to return in August and now reconsidering because given the prices I am frankly hugely disappointed
from geelong vic
Submitted on 07-07-2016
Beautiful hotel located in a great central area of Tokyo. Buffet breakfast is incredible, staff very polite & accommodating. Good shops & eateries adjacent to hotel. King bed was massive. Traditional turn down service which is so lovely however becoming a thing of the past I find. The highlight however was the shower !! WOW !!!!! About 7 jets hitting all parts of you all at once. Would definitely pick this hotel again, just for the shower !!
from
Submitted on 13-07-2016
Modern, cosy beds with great showers! Staff are friendly and customer service relation staff were very helpful. Disappointed that as a guest, you had to pay to use the swimming pool, or just relax beside the pool side. Gym however was free...
from
Submitted on 16-07-2016
Excellent service and nice rooms ; breakfast is excellent and various , and ã nice sky bar at the top of the hotel Only missing point is probably a warm lobby !!! Confortable and quite room with perfect insonorasation, this hotel in ROPPONGGI AREA is really perfect for business
from Nuremberg, Germany
Submitted on 16-07-2016
I love inter continental, you know what you'll get- great service, clean well appointed rooms and locations that are easy to get to ( and around ). The rooms are different sizes and I got a club floor room so slightly larger and a coffee maker. A shower + bathtub is somewhat of a luxury in Tokyo city center. The bath amenities were great! The room had a queen sized double bed, typical IC comfort and option of pillows, something I always appreciate and really helps the sleep quality! The breakf... Read more
from Saint-Maur-des-Fosses, France
Submitted on 17-07-2016
Excellent service and nice rooms ; breakfast is excellent and various , nice sky bar at the top of the tower . Only missing point is a warm lobby !!! Confortable and quiet roomwith good insonorisation ; this hotel in ROPPONGGI AREA is really perfect for business
from Drogheda, Ireland
Submitted on 17-07-2016
Maybe its wrong to expect a hotel to have a wow factor but some InterContinental properties have it, this one does not. That is not to take away from the fact its a good hotel and we did not find fault with in on a 3 night stay. It's well located, 10 minute taxi ride from Tokyo Station or, if you are coming from Narita, it's on the Limousine Bus route. Room was a good size by Tokyo standards. We did not eat in the restaurants so can't comment. Its a short walk into Akasaka where there are lots o... Read more
from düsseldorf
Submitted on 18-07-2016
So the location for business is good and close to Roppongi but as a guest staying a week for about ?300 per day, you have to pay another ?40 per guest per day for using the pool?!?!? The staff is great the rooms are what you would expect from a standard 5* hotel but charging your guests and on top of that so much to use the pool is OUTRAGEOUS. It's as bad as a hotel charging for Internet nowadays! Besides that, it is a pretty average 5* so that is why I would have given it 4 in terms of ra... Read more
from Charlotte, North Carolina
Submitted on 19-07-2016
The hotel is located 20 minutes walk south of empire palace. Very easy to access Tokyo metro. As a spiral member, I got an upgrade on a bigger room with two big beds. The room is very clean and well set up, it gives you a luxury hotel feeling. The air conditioning is quiet, you can sleep without earbuds. The concierge is also helpful to give directions but you still need to do your own research, if they are trainees also new to Tokyo, they may not always have better suggestions.
from
Submitted on 20-07-2016
I spent few days in Intercontinental Tokyo and need to say the Hotel is excelent. Great location, just 2min walk from Subway Station. Great Facilities but you pay for everything(Pool, Wifi) Food is great but expensive. Consigliere very helpful.
from New York City, New York
Submitted on 20-07-2016
The very best executive club in Japan! Amazing service standard, genuine staff's approaches and professionalism. Amazing ! Décor, amenities and services, simply the best in Japan if not in Asia! Best meeting places, even delicate choices made for amenities such as choice of wine, drinks... and unlike other intercontinental hotels, allow kids to enjoy the club with parents...
from Dubai, United Arab Emirates
Submitted on 22-07-2016
Choosing where to stay in Tokyo is not an easy task as it depends on many factors like the area , your budget etc. I am glad I finally decided upon this hotel. Location is in Roppongi/ Akasak area and the hotel is just a few meters away from the Ginza line metro station. There are many restaurants and convenience stores like Family Mart & 7-Eleven next to the hotel. Reception was well manned and had a separate queue for check-in for IHG Elite Members. We had a corner suite along with 2 Premier E... Read more
from Yorba Linda, California
Submitted on 22-07-2016
First time to Tokyo for me and my family... there is always a lot of pressure to start the trip off on the right foot. Reading reviews, blogs, asking friends and investigating way into the night... I have so much I want to share about Tokyo from a practical perspective but I will focus on this hotel during this post. We opted for the easiest ( in our mind ) way to get from airport to hotel and after a very long passport immigration it was almost midnight... we chose a cab which looking back is ... Read more
from Sydney, Australia
Submitted on 24-07-2016
Comfy bed, spacious room, very quiet, very modern. Love the toilet, it washes your bits and is fun. I was sick and they made me chicken soup not on the menu which was awesome and just what I needed to feel well. Their location is great, just around the corner from Roppongi for food and Ginza for shopping. Breakfast is also good in the Atrium restaurant. As well, the Champagne bar for cocktails and the bar on the top floor for late night partying with friends is superb. The atmosphere is amazing ... Read more
from Vancouver, Canada
Submitted on 25-07-2016
This hotel located at Minato-ku! I found this located very convenient! The subway station is only 5 min away by walk and it is only 3 stations away from Ginza shopping district ! We also took a cab to Tsukiji fish market which cost us 1400 yen ! On the last day we took the cab to Tokyo station for the Shenkensen line to Kyoto! That cost around 1600 yen ! The only complain I have is the small bathroom, I've stayed in Hilton and Keiyo plaza in Shinjuku and cerulean in shibuya and all of them has ... Read more
from Hong Kong, China
Submitted on 26-07-2016
Service here is consistently high. I like the fact that the Limo bus serves this hotel directly (both Narita and Haneda airports) and the bell staff are well used to handling passengers and luggage. My room was comfortable and quite large with an enormously wide bed! I was upgraded due to Ambassador card status so had a sitting area also. Everything worked in the room and again there was an easy interconnection for HDMI to the TV. It seems quite modern. Room service was fast and efficient but... Read more
from
Submitted on 26-07-2016
The restaurant is located on the 37th floor of the hotel and you can enjoy great food (teppanyaki) with superb views of the city. I recommend going there for dinner. Don't forget to book in advance as there is a limited number of seats. Bon apetit.
from Sydney, Australia
Submitted on 27-07-2016
There are a lot of quality hotels in Tokyo, what stands out about the Ana is the service and the food in the breakfast buffet. I am always surprised when this detail is overlooked by the more expensive hotels. It could just be Japan, where the food rarely disappoints. But to my point, the food here is very good, the restaurants also are of a very high standard, I tried the steakhouse, it was a better steak than I've been surved in Australia, same with all the meat in Japan. Having said that I re... Read more
from
Submitted on 27-07-2016
It is wonderful to experience the consistency of customer focus when I stay at an IHG (Intercontinental Hotel Group) hotel, wherever I am in the world. ANA Intercontinental is no exception ... This is the second time I have stayed here and I will be back. Lots of restaurant options in and around the hotel - although less so for vegetarians like me! Also lots of options for walking to see sights and close to major shopping and other major restaurant areas in Tokyo. Always feel very welcomed when ... Read more
from Havre de Grace, Maryland
Submitted on 01-08-2016
I have stayed at the ANA Intercontinental for twenty five years -- sometimes as much as three times a year. It is the most efficient, quiet and convenient hotel I've found in Tokyo..with over l00 trips (as US government employee,now as a private consultant). Room is modern, perfect service (the only time I have used the work "perfect" on trip advisor). The breakfast buffet has to be the best in the world. Location is very convenient. The staff are amazingly polite and efficient and smart. A... Read more
from Detroit, Michigan
Submitted on 04-08-2016
Stayed 2 days for business. Close to many attractions. Nice area to walk after a busy work day, especially the near by Izumi Garden. Also some local restaurants are close by in the attached plaza Breakfast can get busy with lines waiting for custom cooked eggs. Also always seemed to be a short line for check-out Convenient comfortable bus service for a fee back to Narita airport
from Morelia, Mexico
Submitted on 06-08-2016
This venue is an excellent choice for travelers who seek not only a nice location (shops, entertainment, attractions within reasonable distance) but also for those with discerning needs. The hotel has striking features, a welcoming atmosphere, a huge lobby. Check in was done pretty fast, the room was cozy, with all the amenities this brand is expected to offer. View from room was very nice indeed (facing the Imperial Palace). Club Intercontinental lounge offered a high quality options for both b... Read more
from Jaipur, India
Submitted on 06-08-2016
The hotel is conveniently located. Our room was spacious and luxuriously furnished. The service was efficient but communicating with the staff in English was a little difficult. The tariff was pretty steep. Like in many hotels in Japan, breakfast is not included in the tariff.
from san francisco usa
Submitted on 07-08-2016
If this neighborhood suits you, I'd say the ANA is an ok hotel alternative. But what it misses is any real sense of Tokyo or Japanese culture and hospitality. You could easily be staying in any generic city in the world. Upon arrival, you enter a large high ceilinged lobby that houses a lounge, restaurant and reception, with many other restaurants on the Mezzanine and a small shopping area adjacent. There is a very unpleasant smell throughout the hotel...like old cigarette smoke they have ne... Read more
from
Submitted on 09-08-2016
Went to The Steakhouse restaurant at Ana Hotel with a friend and had char-grilled fillet of King salmon and asked to change the potatoes for asparagus! It was a super reasonable price ¥2,900, considering it was dinner in a hotel in Tokyo! Definitely will come back!
from Monterrey, Mexico
Submitted on 10-08-2016
Tokyo was our first stop for our honeymoon trip. This hotel really enhanced our experience of Tokyo and Japan! It is located very near Akasaka which is a really cool neighborhood with lots of shops, malls, restaurants and bars. The metro station is half a block from the hotel so its really great for a tourist to move around tokyo having a metro station nearby. We stayed here for 4 nights and we got a nice suite. They size of the room was ok and the view too; however, my wife and I spent most of... Read more
from Toowoomba, Australia
Submitted on 11-08-2016
We have stayed at the ANA several times now as we visit Japan annually. The rooms are a little dated but very comfortable and quite large for Tokyo. They include lots of little extras in the toiletries which is nice. The airport shuttle departs directly from here which is really convenient and it is a short walk to the train station. The staff are lovely.
from
Submitted on 16-08-2016
We were very well looked after at the Intercontinental - welcoming staff, great breakfast buffet, the best outdoor pool in Tokyo (I think), good sized rooms, very helpful concierge. Expensive, but then so is everything in this crazy town. The kids loved it and are now thoroughly spoiled.
from Lucknow, India
Submitted on 03-09-2016
The hotel provides all amenities needed for a tourist e.g. electric cattle, mini bar, toiletries, electric iron, etc. The breakfast buffet is wholesome and well laid with enough space to move around with very pleasant staff. The front desk has mix of smiling and happy people with some not so smiling but hardly any one can be found who lacks famous Japanese politeness. The rooms have varying shapes. The L shaped rooms are not very convenient and pose difficulty in movement to bathrooms. The ho... Read more
from Marietta, Georgia
Submitted on 05-09-2016
A very, very typical, run-of-the-mill, business hotel. Everything is efficient, and a bit on the pricey side. Rooms are typical Tokyo: small! Even if you are upgraded - small! The shower room is especially on the smaller side. And don't expect a free upgrade - again typical IHG property. Hotel is generally very clean. Service is good; - respectful and efficient, impersonal, restrained-smiles, and certainly don't expect any empathy. The hotel maybe too big (in terms of number of rooms) for... Read more
from London, United Kingdom
Submitted on 06-09-2016
I have been travelling extensively for the last decade for both business and pleasure and hold elite status for a number of hotel & airline groups. Having stayed at Intercontientals in various countries in all corners of the world I know its always great to be staying at one of their properties. Staff are very friendly and efficient and the concierge was very helpful, but I didn't expect anything less and didn't experience no less in other hotels when I was travelling through Japan. What outrage... Read more
from Asia
Submitted on 06-09-2016
This property is large; with a lot of restaurants and bars. The rooms are good sized as compared to similar hotels. The location requires you to catch a taxi, or walk to the metro; as there isn't a lot going on in the neighborhood surrounding the hotel. There is a good view of the city from the Mixx bar, and the staff there were very friendly. Overall it is a good hotel for business travelers, and I would stay here again depending on the price.
from Washington DC, District of Columbia
Submitted on 07-09-2016
Super close to multiple train lines so you can get anywhere in the city easily. Probably the best part is the airport bus that leaves from the lower lobby daily to Narita. Food is a bit expensive, so I usually hit up a convenience store for breakfast. Rooms are nice, spacious and some have great views of the city.
from
Submitted on 09-09-2016
I travel a lot and use intercontinental as it has the best city locations for my needs and I have to say that ANA InterContinental at Roppongi is the best run hotel I've been to. The staff are attentive, Quick and understands a business traveler's needs from a leisure one. I'd like to call out Satomi San from guest relations as a person of amazing warmth and utmost efficiency; I had an urgent event I had to attend in Tokyo and she helped me attain my old room without breaking a sweat under a... Read more
from Wisconsin
Submitted on 12-09-2016
We have enjoyed our 4 days in Tokyo at the Ana Intetcontinental and we leave today to continue our trip. The staff is super accomodating and the concierge is a big help for first time visitors who need help with transportation and local sights. The 7 -11 next door is convenient for snacks and bakery. The breakfast buffet is excellent and the Mixx on floor 36 has excellent views. Take the metro right outside the door to all the sights. Express bus to and from Narita airport is great and brin... Read more
from UK
Submitted on 13-09-2016
Liked this place a lot, lovely big room and comfy bed. Found the proximity to VERY LOUD tourists at breakfast rather grating so recommend earplugs or itunes...appreciated the refectory style seating for those of us not LOUDLY discussing what to sight see for the day.Really enjoyed my stay, especially bumping into a certain touring rugby team...the only thing I didn't appreciate was a mystifying lift and floor numbering system which meant I never actually managed to see the pool, or the sky bar p... Read more
from Bristol, United Kingdom
Submitted on 14-09-2016
Fabulous high end hotel. Spotless and efficient . Good sized rooms with excellent facilities. . Food outstanding in buffet. Chocolate fountains a real bonus! Great location for Tokyo sightseeing as out of the noisy city but a metro station literally on the door step allowing excellent travel to wherever you wanted to go! Good local places to eat close by too!
from
Submitted on 14-09-2016
It was my first visit to Japan and I stayed in this hotel more than 10 days. I was with my wife. This hotel was very high tech inside out. The food was very good. The service was great. Our room was in one of the highest floors. The view of the tall buildings was very impressive and nice. Our room was a suite and the living area was very comfortable. The staff of the hotel are very friendly and multi language speaking staff. The one thing I did not like in the room was the street voices can be h... Read more
from Melbourne, Australia
Submitted on 14-09-2016
Checked yesterday @ 6.30am after a long flight. Lucky we were able to bring our check in time forward to 11am instead of 3 pm. So, we left our luggage and ventured out. The concierge was very helpful and spoke good English. The metro system was easy and convenient to,use and is right on the hotels doorstep. Breakfast at the hotel is very expensive and very shocked to be informed that to use the pool we would have to pay 4000 yen p.p. Even being a Platimun Elite customer has no advantages here. E... Read more
from
Submitted on 19-09-2016
Beautiful Hotel in Akasaka located between the Tameike Sanno and Roppongi Itchome subway stations. Next to the Ark Hills building which has numerous bars and restaurants. A short walk to the Roppongi district. Very nice, comfortable large rooms. Excellent breakfast Buffett.
from
Submitted on 21-09-2016
Near public transit & the train station·Near the city center; shopping & sightseeing nearby·Easily accessible by car and we appreciated the friendly, professional staff I recommend this hotel for a relaxing weekend
from Omaha, Nebraska
Submitted on 21-09-2016
I had never been to Japan or Asia and was feeling overwhelmed by the hotel choices. This place turned out to be perfect. It is in a excellent walkable location, and the staff is fantastic. The hotel restaurants and bar are also very good.
from Japan
Submitted on 21-09-2016
Purchased some small cakes , madeleines & choc slice as gifts for business clients as is customary in Japan. Upon sharing with my clients it was obvious that they were less than impressed. Standard was very poor compared to most pastry shops in the department stores or standalone shops ( eg .Joel Robuchon at Roppongi Hills ). I guess its a 'franchise ' use of his name but I imagine M. Gagnaire would be disappointed by the standard of product & service. When purchased goods very average servic... Read more
from Washington, DC
Submitted on 25-09-2016
This hotel is beautiful and located in the heart of the city! There are several great restaurants in the restaurant and the Mixx Lounge of the 36th floor has incredible views of Tokyo and Mount Fuji in the distance! The rooms are spacious and comfortable. The staff is friendly and prompt. Whatever we needed the staff was there for us. We will certainly stay here again!
from Dubai, United Arab Emirates
Submitted on 25-09-2016
Not a huge fan of large chains, but being in Tokyo and having the traditional high level of Japanese hospitality during our stay made this hotel stay enjoyable. The access to the executive lounge is the key. That simple oasis to relax and be a living space away from you smaller quarters is perfect. The staff at the lounge were perfect! Extremely helpful and accommodating. The hotel is close to Roppongi/Minato area for evening entertainment and restaurants. It is a quick 10 to 15 min taxi ride to... Read more
from Houston, Texas
Submitted on 26-09-2016
I really like this downtown hotel. The rooms are always clean and the bed is comfortable. The bathroom amenities are plentiful if you have forgotten something. One great thing for a US traveler is every front line employee speaks good english. The lunch buffet is pricey by US standards but reasonable for the location and offers a great selection. There are many great pubs and restaurants within a 10-15 minute walk.
from Beijing, China
Submitted on 28-09-2016
This hotel is the perfect balance of location and quality. Rooms were very spacious for Tokyo given the price point. Navigating the city your first time could be a terror and choice of this hotel was very wise: 5 minutes walk to Nobu, 10 minutes to Roppongi and directly ontop of two major metro lines. Also, the sky bar is fantastic spot to wait for friends and have a drink before the night out.
from Camberley, United Kingdom
Submitted on 29-09-2016
I am currently in Japan on business and I try to stay in hotels that provide amenities for business purposes. This hotel not only provides this but also provides an environment to relax and feel at home from the stresses of doing business, Its overal facilities are great and the customer service is exceptional. If you can get a room on the upper levels it will provide great views of this fantastic city.
from San Francisco, California
Submitted on 30-09-2016
This hotel is a reasonable distance from Haneda airport and very conveniently located in Tokyo. An entry to the subway is just a few meters from the hotel but it is a slightly long walk to actually get to the trains. Nonetheless, the proximity to a subway entrance is a nice plus. The public areas are very welcoming and comfortable. There are numerous excellent restaurants and bars on site including one by Pierre Gagnaire. Several of these establishments are on higher floors and have spectacular ... Read more
from New York
Submitted on 30-09-2016
For such a highly rated hotel, I was severely disappointed. No slippers. No free bottled water. Wifi was on the slower side. Room was very small. Good for those on a budget, I suppose. The common areas are huge... service was excellent though they have a lot more people to serve as it seems there are wedding banquets and such to host. Nice farmer's market on the weekends in the adjoining court, and a great nondescript sushi restaurant next door, but the room is disappointing.
from Dubai, United Arab Emirates
Submitted on 02-10-2016
I checked in along with a business group at 20:00. I Booked single classic room. Reception was professional but rigid not as usual Japanese kindness. I requested double room and she mentioned she has only twin which was annoying when you are solo and have to sleep with other empty bed in your room. After a while and me insisting, she went to consult another colleague, she mentioned she can shift me next day to double room. Unfortunately she shifted me to smaller room! Bug shame but didn't make a... Read more
from Baden, Switzerland
Submitted on 03-10-2016
visited the ANA several times since 2012, very fiendly, customer oriented Hotel at a perfect Location. The gym is just awesome, perfect for a Jet laged traveler. Never ate there, there are many Restaurants in the Close vincinity. The Restaurant Prices in the Hotel Restaurants are very high.
from Dubai
Submitted on 04-10-2016
The rooms are good and the bed is very comfortable, and the location is very convenient, but what blew me away was the level of service in the Executive Lounge. A lot of lounges prepares a very average breakfast buffet, but here you could choose from a menu and enjoy freshly prepared eggs (Scrambled, poached, fried etc) with a choice of salmon, bacon and sausages, pancakes, etc etc. Very delicious. In the afternoon there is afternoon tea with a very delicious tray of sandwiches and various swee... Read more
from Falls Church, Virginia
Submitted on 04-10-2016
First-class hotel in central Tokyo with comfortable rooms, a 5-star, 5-continent breakfast, easy transport access and lots of life around the hotel. I come here often. Good internal restaurants and health club.
from Geneva, Switzerland
Submitted on 08-10-2016
It was not my first stay in this hotel and I can honestly say that this is my favorite hotel on the planet :-) I like everything about it. The location, comfort, great staff, amazing breakfast and nice restaurants with amazing views. And of course the parfum when you enter, it is like an addition.
from Oslo, Norway
Submitted on 09-10-2016
Last night tonight of a 7 day stay. Perfect location near Roppongi Hills and walking distance to the Imperial Park and to Ginza. It is a fair stretch, but very possible (did it today). Luxurious hotel, extremely clean and nice rooms. Very nice staff. Great selection of good bars and restaurants at the hotel, tried several and all were good. Special mention to the two jazz musicians at the Da Vinci bar; they were very good! Stayed at the Mandarin Oriental last year, location at the InterContinent... Read more
from Huntsville, Alabama
Submitted on 12-10-2016
Stayed for a month in this hotel and it was very good. Professional and accommodating, luxury hotel. This is where I will always come back. Direct transfer from airport and excellent resturants, close to everything including metro. Most staff speak english.
from Houston, Texas, United States
Submitted on 15-10-2016
I rented a king deluxe room for 3 nights. Likes: staff, lobby, bars, location and cost. Worth noting: the staff is exceptional. Everyone was very friendly and helpful and tolerated my 2nd grade Japanese. Dislikes: bathroom was tiny. Instant coffee I the room. No berries at the breakfast buffet (i know it's minor but should be there). Also wish the gym / spa had a steam room and more amenities. Overall I'd recommend it as a quality alternative to higher priced peers.
from Singapore, Singapore
Submitted on 16-10-2016
A massive hotel, connected to a small shopping center and just 5 minutes away from a train station. Had couple of nice bars and restaurants on the top floor & i think one of them was a Michelin star restaurants. Rooms were old fashioned & desperately need updating. Breakfast buffet was good however the room service menu was a disappointment. Overall stay was comfortable.
from
Submitted on 17-10-2016
Hi there, it is a nice and clean hotel with good restaurants (especially Steakhouse). Staff is welcoming. Room cleaning is good. Laundry is returned same day which is nice for travelers. However, there are too few sitting arrangements in the lobby. You have to go to Cascade (restaurant in the lobby). Smoking room is tiny and also have no place to sit.
from Melbourne, Australia
Submitted on 18-10-2016
Stayed 5 nights. Great location - easy to get trains. Great concierge service for restaurants and an english guide. Buffet breakfast awesome. Room was a pretty good size for a standard in Japan but that said cushions and decor tired. Hall way to room over heated and carpet in urgent need of cleaning. So room great but getting to room not so great. Gym - not big enough for busy period as simply did not have enough equipment for weight and space for hand weights. Outdoor pool area very tired. ... Read more
from Minato, Japan
Submitted on 19-10-2016
We recently stayed at the ANA Intercontinental with our for two year old for two weeks while moving into our Tokyo home. The hotel is very large with an expansive lobby. You'll enjoy the plentiful buffet offered at the main lobby restaurant and there is also a fantastic bakery located on the main level as well. Our room was a Junior Suite which the perfect amount of space for our family throughout the stay. The bathroom is impressive, large tub & shower area and luxe amenities (bathrobes and p... Read more
from Bengaluru (Bangalore), India
Submitted on 20-10-2016
Stayed in ANA intercontinental during the second week of Oct. Location is excellent. Just in downtown Tokyo. All the Tokyo attractions are near by including offices, Tokyo tower which are just in walking distance. Excellent transport facility from both Narita and Haneeda airports. Views from the rooms are excellent especially rooms with Tokyo tower views. Staff are excellent. Always will be there to help you. But food rates in the restaurants are little bit exorbitant. But we have several restau... Read more
from
Submitted on 20-10-2016
The location is very good, and you can walk to Roppongi hills or midtown within 15 minutes. There are convenience stores and supermarkets and you can get the drinks or snack just either across the street or in next building compound. The room size is quite spacious and clean. With this hotel, i have experience to share. I checked in around 2 o'clock in the afternoon, and i requested for the room with view of Tokyo tower. The reception told me the room would be ready at 4, and she mentioned that... Read more
from Amman Governorate, Jordan
Submitted on 23-10-2016
The hotel is very old, not old fashioned, but outdated. This especially applies to the bedrooms. The carpeting and bedding seem old and so do the bathroom fixtures. The hotel is not good value for money both in terms of room rates and f&b. However, its an excellent and convenient location with plenty of dinning options in the next door Ark Hills and Izumi Gardens and good transportation access to two train stations and several supermarkets. The conseirge is probably the best of the hotel service... Read more
from Semarang
Submitted on 23-10-2016
a late post since i'd been here on May 2015, but still a good memories remain:) Location is great, close to roppongi hills and downtown tokyo. i love to go to convinience stores when in Japan and i found many close to the hotel. found a small street full of small restaurants close to this hotel where i can feel the ambience of being a true japannese. the hotel is tipical western type, lobby is big, and since i came with a huge group (almost 15 busses), it shows that their check in service was j... Read more
from Cologne, Germany
Submitted on 24-10-2016
Its 10 minutes to walk to roppongi where are a lot of clubs and bars. Also the metro station directly in front. Rooms nice and big. A lot of (expensive) restaurants in the hotel but small shops and restaurants at the corner.
from Brisbane, Australia
Submitted on 25-10-2016
In the centre of everywhere you need to be and very close to trains. On the Ginza line. Rooms are clean and cosy with fabulous views. Sad they allow smoking. Good breakfast buffet. Very friendly staff.
from
Submitted on 25-10-2016
Having stayed at this hotel the last few times in Tokyo, this trip did not live up to the experience of previous stays. Check in was disorganized. I was unable to get an after work drink with clients since tables were reserved for tea even though tables remained empty. Breakfast was a mad house (not the hotels' fault) and I wound up seated in the way back - the smoking section. No smokers, thankfully, but the smell lingered from the night before. As others have said, the rooms are a little ... Read more
from }���S��
Submitted on 26-10-2016
Stayed 4 nights in a King Bed Premier Room on 28th floor with a view of the Tokyo Tower. Room was fine for us although not large. Service was good. We found we could walk to Ginza for shopping and Tokyo Tower from hotel. If going on an organised tour this hotel is on the free pick-up list avoiding the hassle of finding the coach station. Several restaurants and bars nearby to supplement those in the hotel. Most important of all were the staff. As you would expect in Japan they were very hel... Read more
from Bishop Auckland, United Kingdom
Submitted on 26-10-2016
First impressions were that this was a smart, upmarket hotel, it became apparent quite quickly that this was on the surface. although staff were efficient there was very little of the warmth and welcome that we'd experienced in a similar quality of hotel in Kyoto. The location is probably fine for business - it is very well serviced by taxis and is just a few steps from a subway station (although getting to the line that goes to Tokyo station is a km walk underground). There is little in the way... Read more
from San Jose, CA
Submitted on 26-10-2016
Stayed in this hotel during recent business trip. Hotel is very close to multiple metro stations so easy to get around. There are couple of coffee shops around as well as Starbucks. Area is not very touristy but walling for 10 minutes gets you to busy streets with lots of restaurants. Room was not big but good for Japanese hotel. Everything was clean and comfortable. TV has only several English channels - rest are Japanese. Everyone is very friendly and accommodating. Being a Hilton diamond mem... Read more
from Perth Australia
Submitted on 29-10-2016
The trouble with Japan is that it has set its own bar so high that my expectation is more exacting than it would be for any other place. We are frequent visitors to Japan so I guess we have become accustomed to a certain style and quality of service. This hotel provides professionalism with none of the warmth that one expects from Japanese hospitality. The check in service was thorough and efficient but the wait was long and the staff were not apologetic. A lot of the attention was given to the... Read more
from Royal Tunbridge Wells, United Kingdom
Submitted on 31-10-2016
If you're looking for a cheap, small or intimate hotel, this isn't it! The ANA Intercontinental is however a big, super well run and organised hotel providing impressive facilities and lovely quiet and well appointed rooms. The staff are all exceptionally friendly and the whole show runs like clockwork, from smooth check-in to military style breakfast....I loved it! Arriving after a 32 hour travel/working day, what I wanted most was to get to my room, shower, eat and sleep....and this was all do... Read more
from Melbourne, Australia
Submitted on 31-10-2016
I recently stayed at this hotel. The rooms are large for Tokyo and comfortable although the decor is a little dated. Breakfast is excellent. My partner broke his leg (not at the hotel) during our stay and the concierges could not have been more helpful. I was very relieved to be staying in a hotel where people were able and willing to help me with arrangements and translations.
from Dubai, United Arab Emirates
Submitted on 31-10-2016
You know there's a comfort, cleanliness, and location standard when staying at most Intercontinental hotels especially one in Tokyo. The ANA Intercontinental lived up to all of the standards that I look for when booking a hotel, especially cleanliness, friendliness of staff and location. You can tell the hotel was built a while ago but everything inside has been updated more than most newly built ones. It's big with a lovely lobby cafe, a few hotel shops and a convenience store 2 mins. away. Th... Read more
from Melbourne, Australia
Submitted on 31-10-2016
Central location and walking distance to many eating areas Be aware of the cost of using the swimming pool $120 Australian for 2 people each time Very good express Limosine Bus service from the hotel to Narita Airport for a reasonable cost
from
Submitted on 03-11-2016
I've been to Tokyo more than 5 times now and I have had the chance to stay in different hotels but nothing compares to when I stay at the ANA Intercontinental. ROOMS The best part of the room is its very comfortable bed and pillows! When staying overseas, it is most ideal to find a hotel that gives you the most comfortable sleep you can get. The rooms may need a little bit of updating but for me it suits me fine. FOOD Breakfast at the Cascade Cafe is a highlight of our day! The staff at the... Read more
from Saint Louis, Missouri
Submitted on 04-11-2016
I stayed here for just one night on a short business trip. I really enjoyed the place. It's great especially if you are an American business traveler. The staff were top notch. The hotel itself was beautiful. I had lunch at their restaurant and was very pleased although I thought the international breakfast was exceptionally good for the price. I would definitely stay here again.
from Atlanta, Georgia
Submitted on 05-11-2016
Really good experience here. Property is a bit old school Tokyo hotel but everything really went well. Efficient pleasant check in, good clean room with queen sized bed, good WiFi, lots of food and beverage adjacent and one train stop or short cab from Roppongi. Breakfast was especially good. Transportation to Narita via limousine bus is non stop. Can buy tickets at front desk and travel desk in small room off ground floor motor lobby. As you would expect in Japan 5 star service was flawless... Read more
from Oslo, Norway
Submitted on 06-11-2016
We stayed here for a week in October and we really had the perfect stay! This hotel has a good location, there are many nice restaurants for both breakfest and dinner close to the hotel (in addition to all the options you will find inside the hotel). The staff was great and the rooms were spacious with a good view of the city! Loved the bar at the top floor.
from
Submitted on 08-11-2016
I arrived with my colleague one hour after the 3 pm check in time and the room was not ready, which I find inexcusable. We had an event to attend and a short time frame. The front desk receptionist had absolutely no answers other than apologizing. Horrible service! On top of that, the room was tired and in need of an update. Unbelievably bad.
from
Submitted on 13-11-2016
Went for a business trip , the location is great and views of Tokyo and Tokyo tower are great. The service is good and facilities and good really nice. Would definitely stay there again, the only concern is the cost
from
Submitted on 14-11-2016
Loved the food festival by award winning and designer chefs - everyday breakfast was an experience of Japanese cuisine and from different area. Liked the service abs accessibility to all transport Locker room and extended service was commendable
from Brussels, Belgium
Submitted on 14-11-2016
Style is quite outdated, but it delivers clearly what a five star stands for. Wonderful breakfast, all frills, rooms are very well taken care of. The view we had from 31 floor was great. Very conveniently located to go anywhere in Tokyo. Very good service. The hotel pool is outside, and there is no spa, hence my 4 stars.
from Southampton, United Kingdom
Submitted on 15-11-2016
I have only stayed here and at the Royal Park hotel in Tokyo. This is more luxurious. The staff are the usual excellent Intercontinental standard. Good english spoken by everybody from the taxi guy to the accountant. Rooms are large, for Japanese standards. This place has been upgraded in the past few years whereas the Park Royal is tired, in a faded glory sort of way. I have not really explored but there is a Tokyo Metro stop about 100m from the front door so you could get anywhere from her... Read more
from Newton Aycliffe, United Kingdom
Submitted on 15-11-2016
The Hotel was very clean and the rooms were spacious and had all gadgets. Meals looked very nice but were a little expensive. There were a few eateries and bars near by. The people in Japan are soooo friendly and will help you if you get lost. The only negative was that we had to pay extra if we wanted to use the pool which we thought would be in with the price.
from Washington DC, District of Columbia
Submitted on 16-11-2016
The good- Great location, breakfast is crowded but well run, nice shops/restaurants attached. The not so good- I found the rooms to below standard, in particular the bathrooms need to be refurbished. The staff often seemed rushed (maybe overwhelmed) with a few notable exceptions.
from
Submitted on 17-11-2016
Came here after a short stay in Yokohama. This hotel is very close to the Roppongi train station. The building itself is a little bit old, but maintained well. It is a little pricey here. The package I got includes breakfast, but not free wifi. Hotel staff suggest that I joined their member so they will give me free access to wifi....which I did. There is a supermarket at B1 level Many restaurants are located behind, and/or across the hotel. It is also close to the old palace where you ... Read more
from Utrecht
Submitted on 18-11-2016
The hotel is nicely positioned near the metro (just a escalator away) and within walking distance of Roppongi. The lobby is great for a relaxing drink and the hotel has a nice diversity of restaurants. Furthermore the skybox offers a tremendous view over the skyline of Tokyo. The rooms are clean and spacious.
from
Submitted on 19-11-2016
Great service, gym and in-hotel restaurants. Rooms are functional but could do with an upgrade. Direct cheap limo service to and from the airports (Narita & Haneda). Have stayed there six times in the last 18 months and will probably stay there again because of the location, gym and breakfast buffet.
from Barcelona
Submitted on 19-11-2016
Traditional hotel with very high level of service in all areas from check in through check out. Breakfasts are amazing, lounge service and food excellent. Many restaurants and queer meeting areas for small business meetings.
from
Submitted on 21-11-2016
You cannot stay in a better place for business than the ANA InterCon. The service was just ok. Not bad. Not great. As a Spire Royal Ambassador, I got a nice upgrade, but I should have been able to check in @ 8am. I arrived @ 1130am, and my room was not ready. I had a 12pm meeting, so they were accommodating to allow me to change and shower in the lounge. I emailed to arrange a ride from the airport, but I got no response, and no ride--- had to take a taxi, which isn't bad, but I prefer ... Read more
from Kildare
Submitted on 22-11-2016
I stayed her for Business in November and have to remark that the whole experience was fantastic, from the courteous check in service, excellent room and huge selection of Restaurants and Bars which are all of world standard. I was upgraded and had an incredible Night Time View of Tokyo. Having just recently experiencing the terriible Intercontinental in Malta, this was a good reminder of what a world class Hotel should be like. I will be staying here on every visit to Tokyo in future, thank you
from Singapore, Singapore
Submitted on 23-11-2016
A really great hotel in a good location near Roponggi. The hotel has a great choice of restaurants including an excellent steak house and a two star Michelin restaurant . The dinner buffet in Cascade Restaurant was excellent as was the breakfast buffet. there is a great gym and pool in the hotel and rooms are well appointed and clean. as you would expect in Japan, staff are excellent an the hotel is very well run. Special mention to Julian Cole the lobby manager - a gracious and knowledgeable ho... Read more
from Stuttgart, Germany
Submitted on 23-11-2016
I´m currently business guest at Ana and will stay here alltogether for 7 nights. My company has some contracts with this hotel, so that we preffered are booked in here, acutally don´t know why. The price is around 300 Euros per Night for a standard room, for me it wasn´t possible to get a single room with a Kingsize Bed (non-smoking), I had to choose between small "children"-bed and a smoking-room. In the room is only one European socket, so not really good for working and needing electricity... Read more
from Bellevue, Switzerland
Submitted on 23-11-2016
This hotel in the center of Tokyo is great for business and leisure use. Good service, friendly staff and super restaurants. Try the kobé beef restaurant on the 36th floor. Finally go for a drink at the MIXX bar at 37th and enjoy the view!
from New York City, New York
Submitted on 25-11-2016
It is a terrific business hotel. The Narita airport shuttle drops you off directly at the hotel in about 60-75 minutes and from the check-in on, it is a soothing experience. The rooms are very well appointed and comfortable and very business friendly. The multiple common areas are great and even when crowded, the hotel doesn't feel crowded. The basement meeting rooms are also well appointed. I would definitely stay here again for its central location and comfort.
from sydney, aus
Submitted on 26-11-2016
It has been a while since I last stayed at the ANA Intercontinental and have always booked Club rooms previously. On my most recent stay (a work trip) I was booked into a standard room. The room, whilst perfectly comfortable, was quite tired and in need of refurbishment. The location is very good with a subway station and several stores and restaurants nearby. Staff were friendly and professional.
from
Submitted on 27-11-2016
I stay here most of the time I'm in Tokyo. Normally an in unbelievable experience. Not this time. Just average. Now average is fine for a Holiday Inn but this is super high end and almost $500 a night for two twin beds. As a Spire level IHG member I normally get an upgrade. I think there was a Dell convention so didn't get anything this time. I get that. The breakfast buffet is pricy at $26 at the discounted rate but as buffets go this one was outstanding. When you check in if they don't offer... Read more
from Bengaluru, India
Submitted on 29-11-2016
an awesome 4 nights in the hotel with grandeur service and courteous staff. I see multiple country people come and visit. The Breakfast is lavish and wow, what an options to select. Very centrally located.. Its awesome
from Shenyang, China
Submitted on 30-11-2016
Staying at ANA Intercontinental Tokyo this time made my husband and I so happy. Even we stay for only one night for the 1st stay in this trip. We got a nice room on 20th Fl., maybe renovated one as it looks different from the one we stayed last year. All the hotel staffs are very helpful and courteous. The 1st receptionist (I could not read her name tag) tried to get us a room before check-in time as she knew we may need to take a shower or use the bathroom, quite thoughtful and caring. Unluck... Read more
from French
Submitted on 01-12-2016
Excellent location very close from the subway Rooms are a little small but ok you are in Tokyo Service is very nice and helpful Nice view from the bar on top floor Breakfast can be very crowded in the morning Good 5 star classic intercontinental
from San Francisco, California
Submitted on 02-12-2016
Stayed here for 3 nights in November, had a pleasant stay. The rooms are a bit small but they did their best to accommodate special requests. The concierge staff was very helpful in getting us around Tokyo via the Subway. The hotel is super close to Roppongi and the variety of food, drinks, and entertainment.
from
Submitted on 04-12-2016
Amazing hotel, staff are attentive. Yuko in the club lounge has gone above and beyond and her service is what you look for in great hotels such as the ANA. If you have club access I would suggest the chefs breakfast, it's yummy!
from Canberra, Australia
Submitted on 05-12-2016
This was my third stay at the ANA Intercontinental in Tokyo. I chose it because it is old school - a hotel with everything, that is oriented to foreign business travellers, and where everything works. Location is good US and Australian Embassies, government ministries and of course, firms in the adjacent Ark Hills complex. The big draw here for me is service -- it is genuinely friendly and really world-class. I booked a junior suite for 2 days of business meetings and was upgraded. I appreciat... Read more
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