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Hilton Tokyo Narita Airport hotel

Tokyo, Japan (NRT)

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Based on 1985 reviews
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Hilton Tokyo Narita Airport hotel
456 Kosuge, Narita, 12 Japan 286 0127

Stay active on the jogging track and tennis courts or do laps of the indoor swimming pool. Unwind after a long day in the sauna or enjoy a meal in one of our 3 restaurants.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl

Recreation Included: Fitness Center, Tennis

  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1985 reviews
from SF Bay Area
Submitted on 20-05-2016
Our Japan tour started with an overnight stay at Hilton Narita. If you had a few days on your own prior to the start of the tour, getting to the hotel would be the easiest if you take the free shuttle from Narita Aiport. Note that If you arrive after 9 pm at the hotel, nearly all of the restaurants in the hotel would be closing for the night. Even if they posted that they close at 10 pm, you have to be seated and ordering before 9:30 pm. The only other place that was still open had a bar and... Read more
from Sutton Coldfield, United Kingdom
Submitted on 21-05-2016
Stayed at Hilton for one night before flying home from our trip the moment we stepped into the reception the staff was very helpful check in was very quick and room was comfortable. The shuttle service very good on time and driver even helped with our bags first class service and hotel and ideal for airport.
from Port Douglas, Australia
Submitted on 21-05-2016
Good idea if you have to go anyware else in japan aprt from tokyo .and come in to late to continue.bus pick up drop off and a suprising good Chinese which was outstanding considering its an airport hotel
from Southport, Connecticut
Submitted on 25-05-2016
1. CNN and BBC are solely in English only from 6 a.m. to 7 a.m. The rest of the day Japanese voice-over makes watching not possible. No other English speaking news channels. 2. Check-out is 11 a.m. an extension (of even 1 hour) is 50% of room rate. Ridiculous, especially when arriving late. 3. Rooms are tired and need refreshing; particularly the bathrooms.
from San Francisco, California
Submitted on 25-05-2016
Have stayed at a few airport hotels and this is average to perhaps slightly above average (and clearly below the Bangkok airport hotel). Positives are ready approval of late checkout (3 pm for our 7 pm flight). Negatives are misinformation (told no Japanese baths at reception although web site says there is a bath with free access to Hilton Honors members), no free wifi (come on, in this day and age??? and you get free wifi if you are a Honors member but not if the hotel is booked through a t... Read more
from Sydney, Aust
Submitted on 02-06-2016
We stayed in this hotel for two nights, on a layover from Aust to Europe in a triple share room. The Pros: - it is near the airport, only a 15 minutes ride by bus once you are on the hotel free bus that is - rooms are modern and an extra bed is provided for the third adult, which was nice - hotel seems to have the usual expected facilities - beds were comfortable and the place was quiet - the correct number of towels, slippers, yakutas was provided - free bus to Aeon Mall/Narita City Cons: - t... Read more
from Tampa, Florida
Submitted on 03-06-2016
Beautiful rooms and hotel, great location, but you will not get any perks or points as HH members if you don't book through them. Narita view hotel is cheaper and right next door with many more perks.
from Burbank, CA
Submitted on 04-06-2016
The Hilton is a big hotel. There was a long wait to check in- about 20 minutes. The rooms are clean and probably big by Japanese standards. Which means small by American standards. The shower didn't maintain temperature, which is my only other real complaint. I also ate at the Japanese restaurant, which had excellent service.
from Belitung Island, Indonesia
Submitted on 05-06-2016
Nice service, quick check in and check out. There were free bus from and to airport, narita station, aeon mall. We took the last bus from Aeon Mall and there were too many people to fit in 1 bus. The driver actively looking for another transport for the rest of us that didn't fit in, and we rode in a travel car to get back to the hotel. Room was clean, medium size, fully equipped with standard big hotel amenities.
Submitted on 06-06-2016
As a golden member of Hilton, I got free upgrade to suite, free superior wifi and buffet breakfast for two. The room is super big as well as the bed... Very comfy. Tried the noodles in room which costed 300 yen but it justified. Rushed to the free breakfast the next morning by 10am. Choices are all right - simple and enough. Very nice environment of the lounge restaurant area. Free Shuttle bus to airport is considerate but would be better if they provide also shuttle to premium outlet nearby... Read more
from Salt Lake City, Utah
Submitted on 18-06-2016
At the end of our two week visit to Japan, we decided to spend our last night at the airport hotel so that we could easily get to Narita Airport the day of our flight. The Hilton Narita Airport has a beautiful circular lobby which surrounds an outdoor pond and waterfall feature. The furnishings of the room were a little dated, but very clean and large. The non-embellished terry cloth robe was sized for smaller Asian bodies. The hairdryer was useless. It put out about as much heat as a candle.... Read more
Submitted on 19-06-2016
My great experience with the hotel started when I accidentally booked the hotel on wrong dates using a non refundable rate. I was really worried, but after one email the staff managed to sort it out perfectly, much to my relief! The room and hotel facilities exceeded my expectations given how much we paid, and the pool and gym was nice. It was overall a great experience staying here before our morning flight out of Narita.
Submitted on 21-06-2016
Wanna have wifi - ekstra costs... Wanna use the pool - ekstra costs.. No complimentary water. Water from the tap taste really really bad. Big breakfast buffet. However lack of quality. Nice with shuttle to the AirPort. Good soft bed and pillows
from Ozarow Mazowiecki, Poland
Submitted on 21-06-2016
I had the chance to stay for four days here and i have to say that its a great place in Narita, Good food, very clean and quite hotel Thank you very much to all the hotel Personnel from GM to the Last Working Crew. It has a nice view, good amenieties and an excellent conveniences shop
from Guam, Mariana Islands
Submitted on 22-06-2016
When I travel to Japan, I always stay a couple days in narita for last minute shopping. Hilton is the hotel we stay because of its convenience to make that happen. Easy access to Aeon mall and other malls via hotel bus and circle bus. Hotel is clean! Nice hotel to stay at.
Submitted on 27-06-2016
Hotel is in a good location. If you need to catch an early flight in Narita, this hotel is a good choice. I book two room for entire family. Hotel provide free breakfast for entire 4 adults. Typically, they will only provide the primary member with an additional adult. It's very generous. Room is comfortable as the other Hilton hotels in Japan.
from San Jose
Submitted on 28-06-2016
The hotel facilities are OK although we really didn't spend that much time at hotel at all. The airport shuttle is helpful. It would be nicer if it runs more frequently. When we checked in at around 10 pm, no food service were available to us. We chose this hotel because of its closeness to the airport and we had an early morning flight out of Narita.
from Orlando, Florida
Submitted on 29-06-2016
This hotel is excellent! They do not forget any detail to have your experience being better. They have free shuttle from and to the Narita International airport with big buses. They are waiting for you since the very first moment and help you with your luggage.Very friendly staff even their English is very limited. The rooms and bathroom are clean and with everything that you may need: toothbrush and paste, razors, robes and slippers. The room has humidifier and the toilets have all the instruct... Read more
from San Jose, California
Submitted on 29-06-2016
Short stay, we were able to see Ushiku Daibutsu (???大??) which was on our list of thing to see and still made our flight after a day of sight seeing. Location near Airport free shuttle to train station.
from Baltimore
Submitted on 30-06-2016
This hotel is what's expected at a Hilton property, quality, immaculate, customer service based and great looking! It's conveniently located to the airport with a free shuttle. The hotel also offers a free shuttle service into town and nearby areas. The rooms aren't the biggest but they are clean and up to date. It offers a gym, on property restaurants with an excellent breakfast buffet. The staff is friendly and helpful. There isn't a whole lot to do in this area but a cab ride can take you to ... Read more
Submitted on 02-07-2016
We came across the Narita Airport Hilton a year or so ago when snowstorms in Japan prevented us access to the ski resort we had planned to go to on arrival at Narita. It was so good I stayed there last week on my way back home from Paris. The rooms are a very generous size, ultra-clean and very nicely fitted out. The ground floor where the lobby flows seamlessly into comfortable lounge areas and the restaurant is very relaxed and welcoming. The staff are professional and friendly. A great place... Read more
Submitted on 07-07-2016
This hotel has good size rooms for Japan, the room has great lighting as well as a comfortable king size bed with great pillows and bedding. It also offers free coffee/ tea in room. The bathroom is small but clean. The hotel has a pool, fitness and spa. The handy feature to this hotel is the free shuttle to and from the hotel and the free shuttle to the little, but quaint city centre of Narita.
from Chino Hills, California
Submitted on 07-07-2016
Good location with nice view, friendly staff. Dinner at Japanese restaurant and buffet breakfast were both good. The bed was comfortable. There's complimentary shuttle bus to the surrounding area, which is very convenient.
from Sydney, Australia
Submitted on 08-07-2016
I've stayed at five of the airport hotels at Narita Airport in the past including this one, and picked it again since we wanted four very relaxing days after a nine week trip in Europe and Japan. And it was the correct choice. Excellent service from check-in through to the time to leave. Large and comfortable room with great views over the airport. Easy transport to and from the airport and to Narita City. One of largest and best hotel gyms we've used. All in all a great and comfortable ex... Read more
from Guam
Submitted on 08-07-2016
Convenient for overnighting for a short transit at Tokyo's Narita airport. Close to the airport with good courtesy bus service. A clean, efficient hotel with helpful staff who all speak a good standard of English. The Chinese restaurant was a disappointment; tired decor, mediocre food, expensive. Typical coffee shop food; expensive.
from Melbourne, Australia
Submitted on 10-07-2016
We wanted to use a Narita Airport hotel for our stay before heading to Tokyo for 2 days and then staying one more night before taking our morning flight out of Narita Airport. We selected the Hilton being Hilton members (and members with several other hotel groups) and knowing the Hiltons provide great service for members and have secured baggage storage facilities and local shuttle service so we can travel lightly to Tokyo. We were absolutely correct in our choice of hotels. Check in was fast ... Read more
from Auckland
Submitted on 10-07-2016
Great complimentary bus service from Airport. Lovely foyer and great staff at check-in. Rooms a little disappointing compared to other Hiltons. Could do with a reno, particularly bathrooms. One of the two rooms we had smelt quite bad. I think cleaners had only just walked out door but not sure what bad smell was from. Breakfast not too expensive as additional cost but could do with a variation in foods available.
from Tucson, Arizona
Submitted on 10-07-2016
I really enjoy this hotel. Anything I might want is pretty much available right here. The rooms are very quiet, breakfast buffet is very good, the three other restaurants are all different and all top notch. If you want to get out of the hotel, there is a free shuttle into town where you can shop, eat, or just walk around.
from Perth, Australia
Submitted on 14-07-2016
Firstly, we got upgraded to the Royal Suite so my review is totally biased. We had a great time in a luxury suite, if only we could be lucky all of the time. The hotel was great for our one night stay and we had dinner in the Japanese restaurant in the hotel, which was not cheap but very good. A great hotel to stay if you need to be close to the airport.
from Atlanta, Georgia
Submitted on 15-07-2016
Visiting from US . Hilton made it feel like home. Hotel is clean and front desk staff are helpful. They go out of their way to make you feel comfortable and they did a great job. Free shuttle to and from the hotel.
Submitted on 15-07-2016
This is a very nice hotel. Very clean and spacious. Food is good and service is very quick. Staff is very friendly and professional. Rooms are detailed and roomy. Television channels in Japanese but can be converted to English. This hotel offers free shuttle to and from the airport. If you need a quick layover or visiting Japan, this is a great stop. Also train station located at airport and can take you into the city.
from Brescia, Italy
Submitted on 17-07-2016
Into a business hotel, with such a price it's not acceptable to spend additional money for breakfast and Internet connection. Room extremely small and noisy considering departure and arrival of guests at any time during the night. Very comfortable the airport shuttle.
from Vienna, Austria
Submitted on 20-07-2016
The hotel is conveniently located close to the Narita International Airport. A free shuttle service is bringing you to/from the Airport terminals 1 and 2 to the hotel. there is also another free shuttle service that brings you to/from the hotel to the Narita JR Station or a big shopping mall located in Narita. The staff is very friendly and the rooms are standard Hilton, but very clean. Breakfast is a mixture of Japanese and Western food and offers enough choices.
from Singapore, Singapore
Submitted on 20-07-2016
I quite often uses an airport hotel due to my business travel, I have reported my pleasant experience with Frankfurt Airport Hilton, but my recent 2 stays st Hilton Narita is on opposite scale. The key reason is the poor handling of group your business they decided to engage and marginalise the business Travellers. No wrong to engage with group tour business if room capacity available, but these are low end and low price business, so they have to be catered to differently, otherwise actions take... Read more
from san francisco
Submitted on 20-07-2016
This is an older property, but it has been maintained well. The rooms are small, and cookie cutter identical, but that is to be expected in Japan, and particularly at airport locations. The staff is attentive with perfunctory Japanese coolness, but again that is to be expected. Close to the airport, with quick bus service. There's not much around the actual hotel, but they provide a regular bus shuttle to Narita City.
from Helsinki, Finland
Submitted on 20-07-2016
We booked this hotel for our last night in Tokyo because we had an early morning flight and wanted to sleep a bit longer in the morning. The time saving turned out to be almost nothing, as the complimentary shuttle bus service did not run frequently enough. I have stayed in many Hilton properties world-wide and although it is not a bad hotel, unfortunately this property is not a very good compared to most Hiltons. The hotel is in the middle of nothing, which was expected, but there is nothing ... Read more
from Ottawa Lake, Michigan
Submitted on 21-07-2016
Over all experience was good, this was my first time at this hotel and I could clearly tell the difference in service between myself and other clients who had stayed at this hotel before. Reserving seats at a buffet ? I could not sit where I wanted to because was told people were sitting there! They did don't show up until I was just about ready to leave ...
from Atlanta, Georgia
Submitted on 21-07-2016
I liked that this hotel was close to the airport. I also appreciated the friendliness of the staff. What I didn't like was that the rooms were average at best. It looked like you stepped back in time. I'm not sure if I would stay here again.
from Richmond-upon-Thames, United Kingdom
Submitted on 22-07-2016
This is what it is - an airport hotel. I wouldn't choose to stay here for any prolonged length of time, due to its location, but if you need somewhere to stay either before or after a flight, then here is a good choice. There is a bus that picks you up from the terminal and drops you at the hotel, but it did go via other places as well. A taxi is far quicker, more comfortable and not too expensive, given it's proximity to the airport. Checking in was easy, and the lobby was spacious and pleasin... Read more
Submitted on 26-07-2016
The hotel is perfect for a few nights, the staff are very helpful and friendly. Easy transfers to and from Narita airport. Good choice if you have a night or two stopover. If you fancy some good food and a few beers, get a taxi to Narita station, you will find various restaurants and a pub or two.
from Clemmons, North Carolina
Submitted on 28-07-2016
My extended family (4 rooms) stayed in the Narita Hilton on our last night of a 10 day vacation. The rooms were spacious and clean. The staff was friendly and helpful. The courtesy van to the JR station in Narita and the airport was efficient. A great stay!
from Tokyo, Japan
Submitted on 29-07-2016
Great accommodations. From the time I walked in the door for my first visit until the time I left I was treated very well. The room was cleaned daily with fresh towels. I had a nice conversations with the Receptionists. Very friendly and welcoming. I highly recommend it!
from Honolulu, Hawaii
Submitted on 29-07-2016
Stayed here 3 nights on a business trip at narita airport, the complimentary shuttle buses to the airport and Narita station is handy. The hotel is in good condition and quiet. Nothing near the hotel to do any activities and because it is secluded, restaurant prices are kind of expensive- breakfast buffet was 3600 yen, it was a good buffet, but not worth that price, try to get a breakfast included package. Ate at the terrace bar for dinner, the terrace burger was delicious as was the French fri... Read more
from Iwakuni, Japan
Submitted on 29-07-2016
The hotel was clean and staff was nice; however, my reservation was incorrect upon arrival than pre-booked online through Honors Site and they made me wait at desk late 10 min pulling up confirmation showing my proof because mobile confirmation does not give extended details. The breakfast was okay and included some Western items as an American. The exercise room was free to use and in-room internet but the pool and sauna charged extra. The room rate each night was not cheap for overnight stay;... Read more
from florida
Submitted on 31-07-2016
Overall my stay was was very enjoyable. Staff was excellent and the restaurant and food were excellent as well. The only negative I have is that when I came back to my room late afternoon the bad was not made up nor were the toiletries. Being raised in the Caribbean I certainly understand about water conservation but the bed should have been properly made up.
from San Marcos, California
Submitted on 31-07-2016
We need an overnight accommodation for our 21 hour layover. We wanted the best that's why we booked at Hilton Tokyo Narita. We were not disappointed at all. Very fast checking in. We were helped by the hostess if the hotel restaurant serves a very good dinner before they close for the night since we checked in late. The room was very comfortable. And the check out was a breeze. Will definitely stay there again next time we visit Narita.
from Gurgaon, India
Submitted on 01-08-2016
Clean, innovative and appealing decor.. Good F&B.. Great facilities.. Frequent shuttle service to Narita airport and City and Aeon Shopping Centre...The shop in the hotel lobby very competitively priced! Green surroundings ideal for a walk.. Rooms are clean and of good size.. Beds comfortable..Hairdryer and Ionizer in each room.. Complimentary tea-coffee..
from Monterrey, Mexico
Submitted on 01-08-2016
Excelent service, great welcome at Hilton Honours desk, got upgrade, good dinner restaurant, complimentary internet in room, great breakfast buffet, excelent shuttle service to airport, property in terrific condition
Submitted on 02-08-2016
It's always a nice place the night before we travel out of Narita Airport for a trip. The shuttle to and from the airport and hotel is easy to use and the staff at the hotel is friendly. The rooms are clean. Because we are Hilton Honors Club members we get to use the pool and sauna facilities for free. Nice! Other have to pay extra for this perk.
from San diego
Submitted on 03-08-2016
Great location close to airport. Excellent airport shuttle service. And excellent shuttle service to downtown Narita. Great breakfast in the morning. Free if gold member and so is high speed internet. Not much around this location so the bus is necessary.
from Clearwater, Florida
Submitted on 05-08-2016
We arrived in Japan late and after 24 hours of travel we didn't care to make the hour long trek into Tokyo form Narita airport. The Hilton shuttle bus was prompt and the driver was very nice. Check is was a breeze. After traveling all day we wanted a clean comfortable room and got exactly that. To our surprise we were given breakfast buffet access which was a pleasant surprise. .Lots of options. Took the shuttle bus back to Narita to catch the train into Tokyo.
from Zug, Switzerland
Submitted on 05-08-2016
Stayed a week in this hotel for business, and found it a very good hotel. Of course the atmosphere in a international hotel like this isn't cosy by anymeans. It's mainly inhabited by airline crews and business men, but in this case also by many tourist on there flight back home. The room wasn't to big, but for one person perfect of course. Nice bathroom, a little dated. Most important: A very comfy big bed. Wifi worked perfect in my room, and is free for HHonor members.(So it's wise to join on c... Read more
from Chicago, United States
Submitted on 05-08-2016
Very nice Fitness Center and good Breakfast buffet. The guest rooms and bathrooms are run-down and sad. The service is simply OK. The hotel shuttle runs frequently and is convenient, but it is often so full that you cannot find space and must take a taxi.
from Honolulu, Hawaii
Submitted on 06-08-2016
Great restaurant and nice dining options for dinner. Lobby bar has a variety of food and drink specials that you can enjoy with some live entertainment. Good lively crowd as most appear to be flight crews. Nice clean rooms with good quality service. Good access to Narita airport, Narita City and the Aeon Mall with their free shuttle buses. This hotel is not good only for a quick stopover to catch a flight, but a good choice to see and enjoy Japan!
from Valhalla, New York
Submitted on 06-08-2016
Stayed at the Hilton Hotel at Narita Airport awaiting an early flight home. Free shuttle to and from hotel. Very courteous staff; attractive lobby; reasonable pricing. One of the best services was a free shuttle to and from the center of Narita city during the day. Very interesting city and a very impressive temple compound.
from Richmond, Virginia
Submitted on 07-08-2016
We chose this hotel for an overnight before returning home. For a Hilton that isn't cheap, it's disappointing. There is a charge for the bottled water which has been free everywhere else in Japan, a charge to use the pool, etc. which is silly considering the price of the room is high, higher than we paid in 4 star hotels in central Tokyo and Kyoto. The Japanese restaurant was quite good. The bathroom needs renovation as the hand shower cannot be mounted high enough to use and the hair dryer ... Read more
Submitted on 08-08-2016
I travel often for work and often when you are in a new city the quality of the Concierge staff can make a trip. At this hotel the staff is par excellence. They helped me navigate the train system and found me a wonderful ramen shop in Narita.
from La Crosse, WI
Submitted on 09-08-2016
We were caught in the "Delta meltdown" and had a 23-hour layover at Narita, so we were not in the best mood to begin with, but the Hilton was a nice respite and made it almost worth the delay. The shuttle is a full-size bus and is the best way back to the hotel, being at least a 10-minute drive away in a cluster of similar hotels near the freeway. It is a favorite place for airline crews, and I can see why. All of the amenities are top=notch from the rooms to the lobby and fitness center. Be... Read more
from Basking Ridge, United States
Submitted on 09-08-2016
We stayed at this hotel prior to our flight the following morning. The hotel is 10min away from the ariport. The shuttle bus comes every 30min. They are on-time. The hotel is clean and the service is very nice. We had a good time here. The HHonor points used really worth the value.
Submitted on 10-08-2016
When I got off from the taxi, the staff that approached me wasn't even smiling at all and simply asked if I'm ok to carry the luggage myself, well maybe i misunderstood because of the language difference but that's doesn't feel well. Check in was smooth, staff was friendly and probably that's the only good experience so far. However that changed as well when I approached the counter again after dinner to enquire for free wifi for HHonors members. I was served by Mr.Hasegawa and was told my bo... Read more
from Kent
Submitted on 16-08-2016
As a Hilton diamond member, the experience at this hotel was not great. Let me explain: Location - in terms of location, this is anything from a 15-45 minute shuttle bus transfer depending on traffic. Or a 1,500 JPY taxi assuming it's the same fare from the airport to the hotel as it was from the hotel to the airport. This assumption should be double checked. The shuttle bus, whilst free is not that frequent, with up to 1 hour between buses and the last bus goes from T2 at 23:00. For this reason... Read more
from Denver, Colorado
Submitted on 16-08-2016
Service was fantastic. Staff bends over backwards to assist you in any way possible. Bikes for use were a treat and the airport and town shuttles were great. Breakfast was terrific with a wide selection of both Asian and western items
from Sydney, Australia
Submitted on 16-08-2016
This doesn't come close to its big brother in Shinjuku, but it's still a serviceable hotel at a good price. The friend I was travelling with left Tokyo from Narita the day before I did which meant I decided to stay for two nights here, which was one night too many. It's a real effort to get into Tokyo for the day as the shuttle bus runs only every hour and the trains to the city stop quite early in the evening. Breakfast was quite good but the evening options uninspiring. Rooms were OK, a bit da... Read more
from Schwarzenberg, Switzerland
Submitted on 04-09-2016
Great 25 meter pool with 4 lanes - real highlight. Good shuttle service to the airport. Very boring breakfast, always the same, always of average quality. If you are unlucky you get a mold smelling room - really bad experience...
from Vancouver, Canada
Submitted on 04-09-2016
We stayed one night in this hotel before leaving to climb mt. Fuji. Excellent and helpful staff and nice place to stay before the trip. Breakfast is excellent and overall one of the best place to stay in Narita
from Seoul, South Korea
Submitted on 05-09-2016
I've been Hilton Tokyo Narita airport for one night. We can get to Hotel from Tokyo station by bus, It costs 1000yen, without reservation. Hotel is very closed to Airport, and when I checked-in the receptionest let me know the time table about shuttle bus service to airport. Hotel building seems quite old, but room was very clean, and the window was wide so I could see sun rising It was awesome??? Breakfast was good, there are many choice for Asian customers, for me was very nice.
from Chicago, Illinois
Submitted on 07-09-2016
The room was super quiet, if a little on the smelly side. Large pillows and a warm blanket are welcome when jetlagged. A shower with strong water pressure is also welcome after being on an airplane for a long time. The hair dryer was silent (good for other guests), but not good at drying hair (bad for the user.) The hotel is 20 minutes from NRT Terminal 1. Shuttles are extremely punctual! There is also a shuttle to Narita town, but it took longer than I expected. There is nothing in the im... Read more
from Aurora, Illinois, Usa
Submitted on 08-09-2016
Service was excellent. The rooms were very clean and comfortable. Internet was available but not very good. I was surprised that there was a charge for pool and sauna even with honors card. Prices for drinks and food high.
from Saipan, CNMI
Submitted on 10-09-2016
Welcomed as a gold member at check-in. Recieved a room upgrade and breakfast for my wife and son including welcome drink coupons and free internet in room. Over all great experience and will definitely stay there again.
from Aiea, Hawaii
Submitted on 12-09-2016
Short visit as I only needed a hotel to rest befor my flight the following day. The staff was extremely helpful and courteous, especially the concierge who provided me an awesome tip on where to eat sushi. The shuttle bus service provided by the hotel is also outstanding.
from Manchester, United Kingdom
Submitted on 13-09-2016
Due to our ship being unable to dock we missed our flights and had to spend an extra night in Japan. We stayed at the Hilton Narita. The room was quiet, basic and a very comfy bed. Check in was quick and easy. All staff were kind and helpful with good English. Unlike most hotels there was an additional charge for wifi in the room although it was free in the lobby. There was also a charge if you wished to use the pool. Dining at this hotel is expensive. A burger and chips cost us £30 each. Also ... Read more
from Edwards, California
Submitted on 16-09-2016
We have used this hotel for more than 15 times and we were pleased each time. Clean comforable rooms with fantastic breakfast buffet, free for Hilton gold members. Best place to transit for Narita Airport to and from flights if you just want to experience Japan accomodation with pool and gym. Staff were very efficient and helpful.
from Rockwood
Submitted on 18-09-2016
This Hilton was okay for a 1 night stay, but it does not really offer much for longer stays. In my case, I was only there for 1 night. I should also point out that I am a HHonors Diamond member, so my review is based on this Hilton versus others worldwide: Pros: 1. Location to Narita airport is excellent - shuttle service was posted and was ontime. 2. Service was very good - very attentive staff. 3. Clean hotel - not modern - but clean. 4. Buffet breakfast was very good - free for Diamond membe... Read more
from San Francisco, California
Submitted on 18-09-2016
Hotel offers very clean Zen designed guest rooms. Buffet breakfast has significantly improved under GM C. Olson--no extra charge to upgrade from continental and wider selection. Try also Japanese restaurant on the second floor and order the chef's dinner bento--it is edible art. Accessible from Narita Airport by free regularly scheduled bus service. For avid plane spotters, an ideal place to watch landings and takeoffs. Watch out for rates are 25% of average Tokyo city centre rat... Read more
from Edmonton, Canada
Submitted on 19-09-2016
This hotel is located close to the airport There is a hotel shuttle which is free leaving from terminal one (pole 16) and terminal 2 (pole26) The schedule of the bus is clearly marked at the waiting area We waited for about 25 minutes The bus driver doesn't,t speak very good English but will come down with the sign going to HOTEL HILTON to ensure you don,t board the wrong bus There are multiple hotel buses circling the airport Checking is efficient the staff is courteous We are Hilton honour... Read more
from New York City, New York
Submitted on 21-09-2016
I stayed here for one night to visit a friend in Tokyo. The hotel is not a destination hotel but convenient. The rooms are small, clean and comfortable, although wall hangings would be nice. The only negative was that the hotel shuttle from the airport in the afternoon is infrequent. The bus to Narita is convenient. No Executive Lounge.
Submitted on 22-09-2016
Stayed here for a couple of nights recently. Very clean, polite staff, great shuttle service and some good restaurant options within the hotel. Shuttle runs to nearby Narita Station which has a wide range of restaurants and shopping options only ten minutes away. If you're catching the shuttle from Narita airport, you can catch the Excel bus also as its right next door. That gives a few more timing options, avoiding a wait.
from Washington DC, District of Columbia
Submitted on 25-09-2016
Admittedly this is an airport hotel, but it is very dated. The rooms are small, thy smell very musty, and although non smoking, they smell as if they used to be smoking. It feel it hasn't been renovated since the eighties. The control for the AC is a knob in the night stand. I had free access to the Japanese bath. I wouldn't pay for it. Again small and dated. The kicker is the food. You are stuck here (unless you want to take a 20-30 minute shuttle to Narita), is super expensive. We had a g... Read more
from Sydney, Australia
Submitted on 26-09-2016
The location was excellent as we arrived in the evening and were flying to Haneda the next day. Bed was firm, room was clean and check-in was hassle-free. There was a free Hilton airport shuttle bus which was terrific and convenient. Make sure you find the bus stand for this.
Submitted on 06-10-2016
We weren´t sure what to expect here after staying at more high end hotels around Japan but were pleasantly surprised! We only needed one night here as we had a flight home the following day, but our room and the hotel itself was very clean and the staff were extra friendly. Very satisfied with our stay here! The shuttle bus was that takes you to the Aeon Mall in Narita was excellent and the mall itself had some really great shopping. Overall, we had a really fun time and enjoyed our stay at the... Read more
from Singapore, Singapore
Submitted on 06-10-2016
Flight delayed for 24 hours due to typhoon so checked into this Hilton. Some screw up at the reception as booking was done through international Hilton hotline and they did not factor in the 12 hour time difference and booked us a day before. Took awhile for the manager to fix it but eventually got us in and even upgraded us to a renovated room. Room is huge with huge window views of the airport. Free drink provided for hilton members, but many smokers in the lounge so quickly drank and left... Read more
from Lismore, Australia
Submitted on 08-10-2016
We chose this hotel as a convenient place for a rest in the middle of a long-haul flight between Rome and Brisbane. Early check-in (7:30am) and check-out (at 6pm) was no problem, as was the bus to and from the airport. Room was quiet and clean, staff friendly, and helpful. Our only complaint, given the cost of the suite for just under 12 hours, was no free internet in the room - either pay or go down to the lobby cafe. Not good enough!
Submitted on 09-10-2016
Of all the Hiltons and Marriotts that I stayed at this Breakfast tops them all. From the beacon and eggs to the fruit, toast and sweet rolls. They also have Japanese section f for those who want to avoid calories. Not me I gained a pound a day.
from Alpharetta, United States
Submitted on 09-10-2016
Great hotel! A bit older but that means the rooms are VERY large. The largest I have ever seen in Japan. Though older the hotel is like all Hiltons; immaculate and a high level of service. I would definitely stay here again when in Japan.
Submitted on 12-10-2016
Check in and out was fast and efficient. My room was big and spacious for Japanese standards with the usual Hilton amenities. Shower bath combination, Japanese toilet (standard edition only thou) and big windows overlooking the garden in the middle of the Hotel. Staff was Japanese efficient and very friendly fluent in English. There is a 7/11 type store in the lobby who is very reasonable as well as regular shuttle busses to Narita town and the Airport. The gym is decent equipped and sp... Read more
from Phoenix, Arizona
Submitted on 14-10-2016
We stayed at this Hilton the night before our flight left from Narita after 8 days in Japan. The hotel was very comfortable and a nice mix of Japanese and American comforts. The breakfast was very big and also a combination of ethnicities (which we did not find elsewhere in Japan). There are shuttles to downtown and several local malls and keep in mind that catching a taxi from some of these places otherwise is very difficult. Please keep in mind, however, that this hotel is a good hour trai... Read more
from Waynesville
Submitted on 14-10-2016
Another great stay at the Narita Hilton hotel and perhaps my last for a long while. No problems at all, impeccable service as usual. Had a great time in Narita town for the evening and a restful nights sleep before heading to the airport the next morning. Will definitely stay there again if I go back to Japan.
from Centralia
Submitted on 17-10-2016
Used points for a 1 night stay upon arrival at Narita. Free shuttle bus. GREAT pool, along with Jacuzzi, fitness center and Japanese style sento soaking bath for those who aren't shy. Wonderful way to counter the long international flights in. Nice breakfast spread too.
from Canberra, Australia
Submitted on 17-10-2016
Japanese hospitality is one of the main reasons I keep returning to Japan. Staff are extremely obliging and, at least in my experience, hotels are kept in impeccable condition. The Hilton Narita is no exception to this. The standard rooms are much larger than those I??ve experienced in central Tokyo. This is especially noticeable when finding places to put your luggage! The app check-in was actually a fun experience and enabled me to choose a room with a view of Narita Airport. As a Gold HHon... Read more
from Tokyo, Japan
Submitted on 19-10-2016
Staffs are very good: especially Mr. June Mori. Very helpful. Upgraded both rooms to upper floors, even though only I am a gold member. Got us rooms next to each other. Convenience as I was traveling with my elderly parents.
from San Clemente, California
Submitted on 19-10-2016
Enjoyed the online check in prior to arrival. Being a Hilton member got me free Wifi and allowed me late check out. Service was very good. Would highly recommend this hotel. Near the airport..a plus for my trip. Busses run to downtown and free shuttle to the airport.
from Metro Manila, Philippines
Submitted on 21-10-2016
We're on our last night in Tokyo and our flight is from Narita International Airport. We selected Hilton Tokyo Narita Airport Hotel and it's location is perfect. There's free public wifi at the lobby and we got free breakfast too! Very nice!
from Fahaheel, Al Kuwayt, Kuwait
Submitted on 22-10-2016
Hilton Narita Airport is a nice hotel to stay for the transit travels. The rooms are clean and big with nice bed. Staff members are smiling and check-in/out was smooth. The internet is fast - but free only for Hilton Honors member who book the room directly. The complementary shuttle from / to airport is good. Breakfast is expensive but have a great variety of food - Continental and Japanese varieties.
from Salem, Oregon
Submitted on 24-10-2016
The room was expensive and did not include internet which was a extra $24.00 per day. The evening meal was awful tasted like card board and was clearly not prepared on site. It was a frozen pizza on a 8 inch plate straight from a box. The worst meal of a three week stay in Japan. Many offered items on breakfast menu were unavailable.
from Fort Worth, Texas
Submitted on 24-10-2016
Good hotel option near NRT. Western style amenities with Asian dining options. Shuttle options are frequent but do not run late into the evening. Good price for the stay. Would recommend for business.
Submitted on 24-10-2016
My wife and I stayed in this hotel for couple of days in our trip to Japan. The room and toiletries was clean. The decor was modern. The hotel staffs were kind and friendly. Free shutter bus can move you to both airport and shopping center.
from Huntsville, United States
Submitted on 24-10-2016
Overall very satisfied with the accommodations and location of the Hotel. I would have liked to been able to go into downtown Tokyo, but the time and distance for me were prohibitive. Plus I (personally) wasn't very comfortable at using the train system.
from Lenexa, Kansas
Submitted on 25-10-2016
This was an average hotel. Not great but it served its purpose since we chose to stay the night before we flew home. I would not recommend this hotel if you were considering it for a vacation spot. Just average at best.
from syd
Submitted on 27-10-2016
I always choose to stay at the Hilton Narita because I get very good consistent service. Everything is great but I do wish they have more transfers to AEON and back which is direct instead of via other hotels and so a 15min trip becomes a good 30mins or more of just going round and round.
from Princeton, NJ
Submitted on 28-10-2016
The service was great. Most of the staff spoke English. Proximity to the airport is great. There was a odd smell in the hallways leading to the rooms. The rooms/hallways looked dated. They have a nice selection of restaurants from which to choose. If you need to stay close to the airport, this is a good option.
from Walnut Creek, California
Submitted on 28-10-2016
We stayed at the Hilton because it was near Narita Airport and I belong to HHonors. On arrival my HHonors program membership paid off with a mini-Suite and other freebies. And the rate I paid was very low - $126!
from Paris, France
Submitted on 29-10-2016
Disappointing (short) stay, paid with my HiltonHonors miles.Typically an airport hotel, shuttle every half hour ( stopping first at a shopping center), quick check-in, but restaurant and bar closed early, breakfast ( expensive) opens late for this kind of place ( 6.30) Very simple bedroom, not even a drawing or picture on the wall ; amenities for one person, everything is scrupulously counted ; aggressive ceiling lights, on/off mode only. Bottle of water billed 300¥! PS Excel hotel, very closed... Read more
from Atlanta, Georgia
Submitted on 29-10-2016
I've been a customer of this hotel for 12 years now so have some basis to identify trends. Customer service at the hotel has always been above average with the noted exception of the gym which is owned by a third party. The hotel is a layover for many airline crews and also does a brisk wedding catering business. Rooms here are adequate but in need of updating. They have placed dehumidifiers in all the rooms to combat a musty smell that permeates all floors. Wifi has increasing improved and ... Read more
from Hammstah
Submitted on 02-11-2016
After an incredibly long flight from Chicago, I was blessed to have the Hilton as my layover stay before traveling the next morning to Miyakojima. The front desk service was so polite and helpful and professional. My room was my very first Japanese experience of any sort, and it was almost as I imagined. Serene, clean, clean lines in interior design, fascinatingly different bathroom equipment...I won't tell you, you'll have to experience it!
from Nidri, Greece
Submitted on 02-11-2016
The Hilton is an hotel with good service. The hotel is very conveniently located from the airport, with a free shuttle every 30 minute to/from the airport terminal. Everything is as you would expect it. Couldn't say a negative word, everyone around really tried hard to make me feel comfortable. Rooms are well equipped, nothing overly fancy. Clean, everything is fine. The staff is friendly and I had no problems communicating in English.
from Dubai, United Arab Emirates
Submitted on 02-11-2016
This is the 6th time I have been to this hotel and appart from the refurbishment there is actually nothing good left to say apart from the ever friendly staff... the rooms still smell of old cigarette smoke and the one thing that has really gone down is the food... room service quality is not even gradeable when it comes to the food and just coming back from breakfast I am asking myself what happened to this place .. Variety in choice is next to nothing and the quality is also doubtable when th... Read more
from Gurgaon, India
Submitted on 02-11-2016
And just like every airport hotel I have stayed at it is SAD. But it is functional, it is clean, not modern but works. Breakfast is very very good. Other room service food is not great. The views are magnificent.
from Philadelphia, Pennsylvania
Submitted on 03-11-2016
We stayed here twice on our trip to Japan and found everything very satisfactory both times. The staff were both helpful and very courteous. I would recommend this hotel for convenience to the airport at Narita.
from Zurich, Switzerland
Submitted on 04-11-2016
The Hilton is a convenient airport hotel at Narita, catering for all needs of the business traveler, or for a quick overnight before a flight. The public spaces are clean and nicely dimensioned, the staff wasvery helpful, also with accommodating special requests. The room was nicely appointed, albeit a bit "classic" style, i.e. not very modern. It was of good size, had all I needed, incl. a nice bathroom, and boasted a great view into the surrounding countryside. Worth mentioning are the very... Read more
from Leesburg, Virginia
Submitted on 05-11-2016
As Hilton hotels go the Narita Airport Hilton is average. My room was on the opposite side of the airport so the view from my room was very nice and there was almost no airport noise to speak of. The room itself was very clean but also very dated and, although it was fine, could use an update. The room service food was also average and they stop serving alcohol when the bar closes, which is very early (around 11 on a Friday night) by U.S. standards. The staff was very friendly and did their be... Read more
from Atlanta, Georgia
Submitted on 05-11-2016
On my business trip last week I wanted to avoid an early morning commute from downtown to Narita so stayed at the Hilton. Nice sized room especially compared to other Narita hotels where I have stayed. Good WiFi. Breakfast was fine. Very accustomed to large number of Americans which can be a reprieve on a long trip. Convenient airport transfer and bar is fine. Can't say it's a remarkable property in any way but really good airport hotel especially for the rate and compared with downtown Tokyo... Read more
from Brisbane, Australia
Submitted on 05-11-2016
The Hilton is the most convenience and superior hotels at the Narita International Airport. The Airport does not have any transit hotels within the airport, therefore, this hotel is the most convenience and useful hotel near the airports. I do use this for my trip to Japan and/or any trips to any other cities in Asia via Narita Airport. Buses to the Tokyo are goods, Buses to the Tokyo Station are goods, buses to the Airport are very goods as well.
from San Diego
Submitted on 06-11-2016
Stayed 1 night due to early morning flight next day. Take the free shuttle from NRT to arrive 15 min later. Next morning shuttle operates beginning at 7am. Breakfast available to Hilton honors members at the lobby restaurant. For dinner tried the Japanese restaurant on 2nd floor. Reasonable and tasty. There's another Chinese and Western restaurant in the hotel for a total of 3. Roomed on 12th floor. Larger than average size. Well cleaned as usual. Highly recommended.
from Key Biscayne, United States
Submitted on 07-11-2016
I picked the Hilton expecting a real Hilton property. But, even though the staff was good, the rooms were very small. could hardly put our luggage in. don't know if all Hotels at Narita are like this Hotel.
from Seattle, Washington
Submitted on 08-11-2016
It requires a shuttle but the shuttle was clean and room was very nice and we had free breakfast. Breakfast had a wide selection of both Asian and Western foof. Probably the biggest selection I have seen. I would definitely stay there again
from Nashville, TN USA
Submitted on 08-11-2016
It has been quite some time since I last stayed at this hotel and I found this visit quite good. Staff was abundant and very helpful. Last time I was annoyed with lines but this time it was very well managed. The hotel seemed very busy but was not any hassle at all. Room was very comfortable and updated. I was surprised that there were no electrical outlets available near the bed for phone charger etc. Wifi was included for me and I had a very nice buffet breakfast included as well. I opted to s... Read more
from Rosemount, Minnesota
Submitted on 09-11-2016
Just finished a 3 day stay at the Narita Hilton. I have stayed here often for the past 4 years. It is a good hotel for a reasonable rate. It is a little confining for 3 days though. There is a shuttle that takes you to Narita station and the Chiba downtown area. So there are a few things to do. Plenty of walking trails through the rice patties. Be careful not to get lost since there can be many different paths. The friendliness and helpfulness of the staff is amazing. Gym and pool are... Read more
Submitted on 10-11-2016
We stayed here for one night because we had an early flight out of Narita and didn't think making the hike from Tokyo was worth it. It was easy to get to because it's on the free airport shuttle loop (first stop which was extra convenient). Rooms were very big and roomy, and there's a combini downstairs for last minute snack runs. Great for an airport hotel but don't expect to go sightseeing from here.
Submitted on 12-11-2016
Your average airport hotel. Rooms were clean and equipped in regular Hilton style. Maybe a little more signs of penny pinching. Minimum number of towels. Signs asking you to use the top toilet roll before starting on the lower one ??. Reduction in the sizes of shampoo etc. No executive lounge but they do give you a voucher for one (??) drink. The bar is pleasant enough and the usual price point for this type of hotel. A perfectly adequate place to stay if you have an early flight
from NJ
Submitted on 12-11-2016
Our 3rd stay at the Hilton Narita airport Hotel and our 3rd trip to Japan. We have been made to feel most comfortable at this property. An ideal choice when transiting. If time permits be sure to take advantage of free shuttle service into the town of Narita. Visit the Temple during the day and enjoy the shops and restaurants.
Submitted on 14-11-2016
Spacious and cozy rooms. really comfortable bed and pillows. Very friendly and available staff. Regarding hotel location, there is a regular free shuttle to downtown Narita, Aeon Shopping center and Narita Airport. In downtown Narita there are numerous dining options. To get to Tokyo it is possible to take the Narita express, which leaves from the airport, and it takes about 1h, trains in Narita Station, as well as bus service. Great breakfast also.
from Albuquerque, New Mexico
Submitted on 14-11-2016
Nice Japanese style bath by the fitness room.good size bath after long flight But one thing I would like to have real coffee instead of powder coffe like Hilton hotels in USA Good this is there is iron and iron board in this Hilton I had hard time @other hotel in Tokyo Japanese iron board is hard to use
from Fountain Valley, California
Submitted on 15-11-2016
Hilton Hotel facilitates this time for my use of rewards points to book a room with reasonable demand. The Hilton Narita hotel is 15' from the airport and easy to access. It is a little old but clean and sound proof
from Birmingham, United Kingdom
Submitted on 16-11-2016
I had a great stay here the day before my flight out of Tokyo was due to leave. I was with a friend who is part of the HHonours program. The room was spacious although she thought the facilities were a little dated. Staff very friendly and helpful. Wanted to visit the outlets but it is best if you go in the morning or early afternoon, the only buses and shuttles that go there leave from the airport itself(or Narita station) and the last shuttle to the outlet is at around 5pm. I used the gym/fitn... Read more
from Salt Lake City, Utah, United States
Submitted on 16-11-2016
On their web site it says that the shuttle bus runs from the airport every 15 minutes. We stood outside for almost 30 minutes with light clothing in low temps waiting for the bus. Our room was fine, but they charge an add on fee for Wi Fi. The restaurants are very expensive and at the main one, I ordered a beef dish that was almost $30. There was hardly any lean meat. It was 90% fat. There were a couple of small prices of carrot but it was a minuscule dinner for the $$ I would stay elsewhere, ne... Read more
from Rome, Italy
Submitted on 19-11-2016
It is my place to go after a week of traveling, meeting, transportation and dining out. My 24 hours of calm before I begin my hectic trip home. The large lobby and indoor and out door gardens easy the mind. Feel secluded in the hills if narita. Relaxing dinner at one of many restaurants. Mine is the terrace . Room are well kept and appointed.
from London, United Kingdom
Submitted on 20-11-2016
We stayed one night at this hotel before our flight back to Heathrow. It is a typical airport hotel which is fine for a one night stay. The hotel runs a shuttle bus from the airport to the hotel. On arrival at the airport we had to wait an hour for the bus which turned up late and was full. Not wanting to wait another hour in the cold we caught a taxi to the hotel at our own expense. The hotel did offer to pay for the taxi if we had a receipt or give us free wifi. The rooms are in need of re-dec... Read more
from Deerfield, United States
Submitted on 24-11-2016
Super convenient overnight stay with free shuttle, comfortable room, bedding, and bathroom, efficient check-in/out, and very good breakfast. Very good value for the price charged. If more time was available I would have taken advantage of the sights available in town.