BookIt.com Verified Traveler Hannah from Darrow, La

"From the time that we arrived at the resort, the staff was extremely rude. I can count on one hand the number of employees that were nice and these were the cleaning ladies and a few of the servers in the nice restaurants. The guys at the watersports center and scuba center as well as bartenders are the worst! I am a super friendly person but I don't expect the employees to remember me or even strike up a conversation with me, but when I very nicely wait my turn and order a drink at the bar I expect it to be done in a friendly manner. The watersports people sit around all day. If you ask to use any of the watersports equipment they tell you sorry you have to show up for a lesson at 9:30 in the morning. When ordering drinks or saying thank you, I never got a response-no you're welcome, nothing. I witnessed a man order a rum and coke (he told the lady twice what he wanted) and then the lady bartender grabbed the rum and turned around and said 'that was rum and coke right, HEEELLOOO, HELLLLOOO what did you want!?'. Employees act like you are asking something extraordinary from them, when they should just be doing their job! The food was good and the beach was nice. We liked that scuba diving was included. But at a resort where you constantly are dealing with employees (ordering drinks, eating at restaurants, booking excursions) customer service should be number one. I don't recommend this resort to anyone."

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BookIt.com Verified Traveler KT from Arnaudville, La

"We just got back from an amazing 5 nights here. This is a little piece of paradise. All inclusive here means just that. The staff was the best ever. They truly want you to enjoy your vacation. So accommodating and friendly. Can't wait to go back next year:) This property seemed so much nicer than the others around it. Don't hesitate, GO!!"

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BookIt.com Verified Traveler Chris from Hermann, MO

"We scheduled this trip to celebrate our 30th anniversary - something a bit more than our ordinary vacation. Our flight was delayed so long that we didn't check in until 1:00 am. You can imagine that we were completely at wit's end when we arrived. Couples staff did several things to make me a fan! They 1) held the airport shuttle for 4 hours, 2) greeted us with a smiling 'Welcome home' and a glass of champagne before doing any paperwork, and 3) helped us extend the stay by a day to make up for the loss. Food and drink were plentiful & good. Scenery and activities were super. The very best part? The staff was truly concerned that we enjoyed the experience from start to finish. We would be well advised to learn from their gift of true hospitality. This place was recommended by frequent Jamaican traveling friends as their favorite. They also advised that there was little need to worry about which kind of room as there is so much to do at the resort. They were right on both counts. We hope you enjoy it as much as we did!"

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"My husband and I were married in August (bringing 36 guests to the resort) and truly had an amazing time! Everything was great with the exception that we had three couples, including us, that had items stolen from their corresponding rooms! My husband's grandparents had $300.00 stolen out of a wallet left in the room, another friend had a very blingy (but VERY fake) ring stolen, and my husband and I had $200.00 stolen. We reported the incidents and someone was suppose to speak with us, but we had to get on a shuttle to the airport before anything was discussed. There are safes in the rooms, which we regretfully did not use. Do not make the same mistake we did! It is a beautiful place, but do not be naive!!"

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"First time to Couples Negril. Excellent, excellent,excellent!! Wish we could have stayed longer!! Everyone was great, food outstanding, nice room. Nice relaxing time. Good shows & entertainment. Would definitely come back again. Maybe next week?? (I wish:) Irie!!!!"

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