BookIt.com® Verified Traveler Naubert from Montreal, Canada

"Excellent, food are good but maybe you cold have more difference, that site are good place for a family trip. Ocean maybe could more clean."

BookIt.com® Verified Traveler Cathlyn from Raleigh, Nc

"this was my first trip to jamacia april appears to be a good time to travel, i'm glad i missed most of the spring break crowd. the service was great from the kitchen staff to the manager what an awesome guy, the hospitality industry needs more people like him my family and i are already talking about a return trip."

BookIt.com® Verified Traveler Courtney from Milwaukee, WI

"Well where to start.. this is our 2nd time at the resort, and the saying 'fool me once shame on you, fool me twice shame on me' is all i have to say ! The rooms were very dirty, that was even after we upgraded from a standard room to partial ocean view. My moms room was clean but ours was not. Things wee very inconsistent. The food was HORRID!!!!! Even at the restaurants it was bad, all they do is rotate the food to the different restaurants. Now I know this is not a 5 star hotel but they could step it up a notch. The grounds were beautiful and clean and the staff were friendly, but that isnt enough in my eyes. I am not a picky person nor a snob but I just think that if people are spending their hard earned money they should at least be able to eat something while they are there. It was tough because we were traveling with our son who is 1 yrs old and I am 5 months pregnant, so to find some edible food was tough! The jerk hut was decent and you can always eat the breakfast but lunch and dinner was a mess ! Next time we will be staying somewhere else ! I hope this is helpful :)"

BookIt.com® Verified Traveler Janine Heinz from Centereach, New York

"I compared this to the one in Aruba and found out they are two totally different worlds apart....NO COMPARISON whatsoever. The staff (the majority) needs to have an 'attitude adjustment', I felt that when you asked for help or had a questions, most of the time, you were bothering them. They did not put us in the right room until Sunday, the room we PAID for, so we had to waste some hours moving from room to room, the Adult swimming pool was filthy! You could not see your feel in this maybe 3Ft pool, not to mention, there are no bathrooms near it....know what I mean? Hence, NEVER went back to it. The food choices were extremely limited, I mean EXTREMELY!. The room we had for the duration of the vacation was room # 1224, Ocean & Pool view, was a nice room but the bathroom EXTREMELY small, the shower had no place to put the soap, no holders anywhere, shampoos and such on the floor (YUCK).....I did not understand why our rooms that we booked back in February, were NOT reserved for us when we arrived? VERY POOR Customer relations there. The beach/pool lounges are out dated, majority of them need to be replaced. They need to have refrigerators in the room, every room, we requested one and they sent one up that I would not put anything in, was so dirty and should of been thrown away years ago. On an up-side, the entertainment was fabulous.....I would not return here ever again......Looking to go to ARUBA H.I. in November."

BookIt.com® Verified Traveler Patrick Costa from Bayville, New Jersey

"The staff works very hard, the beach is very nice."

BookIt.com® Verified Traveler A Recent Traveler

"What an excellent place to stay. I would suggest this resort to anyone! Food, Staff, Natives, Rooms were all great!"

BookIt.com® Verified Traveler JOANNE

"THIS Was my first time to Jamaica with my best friend & we had an awesome time...the hotel was awesome. The staff specially all the men were very nice & welcoming!!!"

BookIt.com® Verified Traveler Laura BarryDriessens from Chadwick, Il

"Well travelers all around the place was good. Although they over booked our hotel by 40 rooms. As we got there at 8:30pm. the four of us were tired, hungary, and wanted to rest in our hotel. We walked in full of smiles, gave the guy at the front desk our paper work, and he walked away. Ten minutes of waiting a manger came up and said this is what we are gonna do! We are sending you to a different hotel for the night then picking you up at noon. Not any I'm sorry or any apology. Boy were we mad and upsent. Go see this person (that has been let go) and she will compensate you for your troubles. Well that didnt happen, I paid for a up graded room and got a standard even though they said they would up grade us even more. What a mess. All they did was leave us in a standered room and get us reservations at one of there resturants that was free, not the one we even asked for. Good Luck"

BookIt.com® Verified Traveler A Recent Traveler

"i am a Jamaican and love my country very much so this place make a good get away weekend for the price. The food was real Jamaican, unlike one of the Spanish hotels that i went to last year that was all European food that didn't cut it for me. i had fun and my six year old daughter cried when she had to leave after two nights. i will certainly return soon. this hotel just love kids so if you have any this is the place for you."

BookIt.com® Verified Traveler Sisters

"1 get to hotel then b ignored..finally being told we have to wait for management 2-being told we r overbooked and sending you to a different hotel for the night and not picking you up till noon the next day NO SORRY WE MADE A MISTAKE NOTHING this is just is how it goes...Then at next hotel finding out you are four of 40 people shipped there 3-finally getting back to hotel being told we will make up for all of this for starters we are going to upgrade your room from the superior up 4 spots but won't have it ready till 1:30 so we head to the adult pool 4 -finally a room...we get there dissapointed its a standard room so instead of the upgrade we got down graded from what we paid for..back to front desk but first I check with guest services to make sure what kind of room 7424 is yep confirmed a standard room front desk..got yelled at by a superviser lady to get our stuff packed up again so they can try to find a room 5-called front desk asked for manager tell him all about our first two days and get lied too that this is an upgraded room (SORRY NICE TRY ALREADY CONFIRMED ITS NOT BY GUEST SERVICES) 6-New manager OK first we are giving you reservations to our seafood rest. Sorry I am allergic to seafood how about the Italian one OK I will see what i can do..but it is still a FREE meal already I want something done for all the LIES FROM ALL YOUR MANAGEMENT AND THE DOWNGRADE OF THE ROOM THAT I PAID EXTRA FOR¡!!!!! 7-WELL we got a reservation slipped under our door for the Jamaica rest. Not even the one we wanted and NOTHING ELSE 8- FINALLY TIRED OF WAITING SO JUST TRIED TO MAKE THE BEST OF OUR TRIP 9- NOTHING AT THIS HOTEL FOR ADULTS ALL ABOUT KIDS...NOT ONE THING GOING ON AT ADULT POOL, NO BINGO FOR ADULTS WATER AROBICS AT THE ADULT POOL WOULD B NICE OR AT LEAST SOME KIND OF GAMES OR S O M E T H I N G FOR THE ADULTS WOULD BE NICE!!!!!!!!!!!!! 10 Food was good and staff for the most part was friendly 11- just poor management!!!!"

BookIt.com® Verified Traveler LINA

"My overall trip was good. The beach & pool area is very nice. The food & service is good. The restaurants are very good. Great Resort for families. My kids loved it. Although the rooms are some how neglected, need fresh paint, & bathrooms are very very small and need to be updated in decor with new faucets. Our room was in building #1 which was closest to all activities and very convenient for families with small kids."

BookIt.com® Verified Traveler Jeri from Rochester, New York

"Weather in Jaimaca earns an 8 right out of the gate. The comments for the remainder of the trip are as follows: 1)beach space was abundant but getting a reserved chair was nearly impossible, even getting up at 5am wouldn't guarantee it. 2) cafeteria food was ok but certainly not worth the cost 3) restaurants were impossible to get into, lines every morning starting at 6am 50 deep and no guarantee; service people would laugh at you. 4) wife broke her arm on unguarded rampway; that was only way we got in the restaurants (they were quick to help attend to the injury) 5) bathroom very small and had an odor to it 6) found a live crab in our room one night 7) cable didnt work one night 8) drinks were extremely weak; essentially was drinking water all week. 9) Italian restaurant was very good, as was jamaican.....seafood not so much....good seafood entrees cost extra $20 per dish 10) not a lot for tweens to do; bball, golf were rundown 11) snorkeling was good 12) Some staff were very nice; most very quiet; some almost rude 13) one excursion to black river was ok but over priced 14) Had to buy large cups for the weak drinks as 8oz cups wouldn't cut it 15) dress code for restaurants requires additional attire not in most carribean suitcases 16) restaurants were usually only partially full; scam 17) Pool was overly crowded most of th week; kids didn't go in it at all. Overall, for an all inclusive we definitely did not get our money's worth. Talking to or overhearing others talk about the place, that was the definite consensus. Heard others say they'd been there before but that something had changed. No one said that they would be coming back. What a shame! I came to relax in a chair, have some cocktails, and enjoy the pool. Instead I had to fight for a chair at 5am, never even caught a 'buzz', and never went in the pool. On scale of 1 to 10, with weather earning an 8, we rate it a 4."

BookIt.com® Verified Traveler Scott Bittner from Myrtle Beach, SC

"Overall a very nice vacation. Hotel is very kid friendly. Beach is somewhat limited. Food was good not great but was always able to find something that meet our needs. Sometimes the lines were longer than expected. Staff was not as friendly as other all inclusives we have stayed at in Jamiaca. Rooms were clean and sufficient. Nightly entertainment on the property was awesome! Did a couple excursions to Dolphins Cove, Dunns River Falls and Negril. Would highly recommend them all! "

BookIt.com® Verified Traveler Lisa from Morgantown, WV

"Resort was great for families and if my husband and I had not stayed at any other all-inclusive (in Cancun and Punta Cana) we probably would have been completely satisfied. Hotel pictures and some of the information is misleading. There is no water park on the resort for the kids (there's a waterfall in the pool). The pool is much smaller than it is presented. Food was ok. The recommendations about bringing a cup were right on (otherwise you pay $15 to buy one in the gift shop - which is what we ended up doing). You cannot charge items in any of the shops/spa/casino/etc to your room because everything is independently operated. This was a bit of an annoyance because one of the things we liked about previous resorts is you put your wallet in the safe when you arrive and do not need it again until you leave - not so with this one. The arm bands you are forced to wear are a bother as well - and they will charge you if you lose them. Our kids had fun though (there were ALOT of kids) so that is really all that mattered. We'll pay a little bit more and stay at a nicer one next time."

BookIt.com® Verified Traveler A Recent Traveler

"If this is the remodeled hotel, I hate to have booked this hotel prior. Despite the trip advisor reviews, here my list of complaints. Room 1) room not as advertised. Junior suite is just 4 feet longer than regular suite 2) bathroom has constant foul odor 3) can't fit more than one person in bathroom at a time 4) cold water most of the time 5) terrible cable reception 6) a/c leaks and patio door doesn't close properly (mind you another friend of ours had switch rooms because of the same issues but no improvement in new room) Restaurants 1) if you woke up at 6:30 am each moring to book a dinner reservation at their 3 so so food restaurants, you still have a 50/50 chance of being denied as 'reservation full' 2) Italian nice, the rest the general cafeteria was better 3) out of 7 nights, we could only book 1 restaurant 24 hours in advance, which you had to wake up at 630am to reserve- everyday. We had to eat at the main cafeteria 4 dinners out a 7 night stay. They don't let you go to a restaurant 2x eventhough the restaurants always looked half full to us 4) some food servers were good but most uninterested. Guest services 1) never met such a rude and uninterested attendant at that post- and I saw her every day to book restaurants or tours 2) we spoke to operations manager and then general manager but it seemed the higher up we went, the less they cared. Positives - great for kids, felt safe, nice pool and beach front - Jamaica itself was great, try outside restaurants like mystic India - skip anything labels safari"

BookIt.com® Verified Traveler A Recent Traveler

"Most people are right on this one in that 'you get what you pay for'. It was a good value for what we paid and we knew going in pretty much what to expect. The food was actually worse than I thought...even at the ala-cart restaurants. We arrived at 10:30am and didn't care that our room wasn't ready until 4pm. They have a changing room and you get to eat, drink and enjoy all the facilities, so who cares. Beach is awesome - great snorkeling! My kids are 6 and 7 and loved it as the fish ate bread from their hands and the water was only waste deep. We paid for the 1BR suite and are so glad we did. The other rooms (Junior Suite is a joke) are so, so small...would not have wanted to spend a week in there w/ my kids. The staff was very friendly. I won't return (noit because it was that horrible) but b/c there are so many better islands in the caribbean besides Jamaica in my opinion. If you decide on this reort, you will have fun, but seriously won't like the food."

BookIt.com® Verified Traveler Wendy from Rkfd, Il

"had a great time at the resort, would definetly go back! staff was great, rooms were clean every day! the entertainment at night was great, for the kids and adults., and lots of area for the adults only! great time for the price!"

BookIt.com® Verified Traveler Shawn from Cedar Rapids, IA

"Just got back from here last week. Weather was beautiful every day. Positives: beautiful beach, nice and close to the airport and town, ziplining 20-45 minutes away depending which tour you take, live entertainment was excellent (steel drums, dancers, etc), used the fitness room every day and that was a bonus, drinks are plenty full of alcohol (I watched them make mine), if you don't agree just ask for more as they will accommodate Negatives: you really do have to get up at 6:30 am to get dinner reservations (they are worth it) and lounge chairs (they get reserved early), they only allow one dinner reservation per day and you can only go to each restaurant once so make sure you understand when each is closed and choose carefully, most rooms don't seem to be ready at 3 pm so come prepared with clothes to change into If you have to (or choose to) eat at the buffet, try to sit in the open area closest to the pool. You get waited on here versus the other areas plus you can see the stage. Overall this was a good option with two teenagers."

BookIt.com® Verified Traveler Kaye from Brooklyn, Ny

"It was Spring Break and entertainment really sucks...There was nothing for the mature crowd after 10.30p.m. That really stinks...Food was salty and my, Gosh! fish almost everyday? Staff in main restaurant was excellent. very attentive, quick and I believe overworked. Only one day off? They too have families!!!! Here they are catering to other families and their own, well???????left on their own. :-( . Front desk staff could be a lot friendlier and smile a bit more. That is the country of smiling people but somehow the front desk staff forgets that. They also need more staff at the front desk during peek hours. The staff at the guest/reservation/tour counter really, really, really need another person during peak times. A separate person should handle tours etc and someone else make the reservations for the restaurants. Lines are too long!!!!!!"

BookIt.com® Verified Traveler Vickie And Charles Armstrong from Woodbury, MN

"The weather was beautiful in Jamaica and the beach and pool accomodations were wonderful at the SunSpree Resort! We knew in advance that the hotel wasn't rated 5-star and we were okay with that. The rooms were so-so, however they were clean. The bathroom in our room was small, but for the time we spent in the room it really didn't matter. We noticed that the hallways didn't seem to get cleaned as much as they should have (floors washed good), but everything else was top notch. The first couple of days there was culture shock with the food, as the seasonings were different than what we are used to. However, there are numerous options so there should be something every day you will be pleased with. At times, I was delightfully surprised. The restaurant reservation process at the hotel restaurants wasn't the best - they open reservations at 7 a.m. the day before and we were told when we checked in that we can make reservations throughout the day for the following day's seating. However, we went to make reservations around 11 a.m. one day and in the afternoon on another and both times we were rejected - told that all reservations were taken up for the following day. We asked to be placed on a cancellation list and they had none. One night we were told they only had reservation avail. at 6 p.m., which we gladly took. But when it came time to leave after we were done eating (around 7 p.m.) half the tables were empty - which would have been a better time for us. They also provide as part of their 'all inclusive' all beverages from their bars - including water, pop and local liquors. However, the drinks were much different than what we are used to in the U.S., so be open to trying different kinds. Their beer is great. Their liquors are different tasting and you might not like the taste of what they make for you. Their drinking age in Jamaica is much younger than ours in the U.S. and there was a lot of 18-20 year olds drinking and partying pretty hard. This is a family resort and it was pretty well laid out to keep the little kids and the older kids/adults separated, but found there were many evenings while we were sleeping some of the party-goers were yelling and pounding on their room doors for their friends to let them into their rooms (must not have had a key to get in?). This happened 3 out of 7 nights we were there around 1 to 3 a.m. We liked the fact there is a Nurses Station available from 9 a.m. to 6 p.m. for people/kids who might be sick or need attention, and there was no cost for that service (unless a doctor was needed). Would have liked to have more tour options available right from the hotel as most people don't rent a vehicle when they are in Jamaica and want to do more than just stay at the beach (however, that was quite fun for most of the days). The people who worked the hotel were very friendly and wanted to make their guest's happy. The craft stores and shops we visited - the workers were either helpful or overeager to help us with our purchases, but when you get more into the primative craft shops (shacks), be prepared because they beg and pressure you to buy something and guilt you if you don't. After about a half hour we figured out to just say 'no' that we weren't interested - but it was uncomfortable up to the point of learning what to say and how to respond when they surprised us with their pressured ways letting them know we were seriously not interested in what they were selling. When the bus pulled up to the 'craft shops', the ladies and children started to swarm the visitors as they got off the bus - pulling them to their shops. These shopping tours were organized through the resort, so I figured it was good to warn you to be prepared for this, however it was worth doing though. No room service is available at this hotel which wasn't a big deal to us. You have to claim your beach chair(s) by using the towel(s) they provide you by 7 a.m. each morning - otherwise you might not get a chair by the beach. There isn't really any other way to make it fair for guests, but I felt it wasn't fair that some people save a spot and might not even visit the reserved chairs until later in the day or not at all. Sunscreen at the hotel was $17 a bottle and it was in great demand as we had sunny days every day we were there - sunscreen was hard to come by, so make sure you bring plenty with you. Go for the lotion kind as the spray aerosol kind is used up quickly when the wind blows. Make sure to wear flip flops or sandals when you can so you don't burn or hurt your feet on the boardwalk or other areas that might not be comfortable to your feet - it does get hot in the sunshine. Evening entertainment was wonderful - something for everyone and they have cable/dish tv - so you can go back to your room and watch a moving and relax after a long day at the beach. Would consider going again. However, would plan my days better the next time as we know more about the surroundings and what is available in that location for next time."

BookIt.com® Verified Traveler Sheilagh Blight from Markham, Ontario

"Overall, a great place to stay offering very good value. The common areas of the hotel are very well maintained and up to date. VERY clean throughout. Our room had a little wear and tear...the bathroom door was warped and did not close all the way. Both the front door and the balcony door stuck when opening and the bath tub drain plug did not work..2 out of the 3 washing machines in building 5 were out of order... Food is certainly plentiful....the breakfast buffet was excellent as were the specialty seafood and Italian restourant. We found some of the items for lunch and dinner buffets were a little overcooked and dried out but you could always find something that was OK We booked 2 day trips for zip lining and swimming with the dolphins thru the Jamaica Tours office on site....they are efficient and I thought very fairly priced. The gift shop is very pricey for staple items such as sun block and paper back books ($22 US for a $7.99 paperback) stockup before you leave home! We thought that overall the staff are good and almost all friendly...the bar tenders do a great job of keeping up with the forever demanding patrons! Great spot for hanging out is the Island...go early to reserve your spot! Overall, we were happy with our experience and would certainly return!"

BookIt.com® Verified Traveler Alois Plattner from St. Albans, Vermont

"we had a great time, the tours were well managed. food was very good all the time. the staff was always ready to help. weather was super nice. had a somwhat bad experance, one night when a fire broke out. then again the staff and security were right on the job!!. everyone in that section wer moved to the lobby. we were very well cared for.at no time did we feel afraid or uncomfortable. but do add we were tried, as well as the whole staff. all in all we had a wonderful vac, also if anyone does not have fun, it only up to them."

BookIt.com® Verified Traveler Stacey from Westminster, MA

"We stayed here Feb 16-23 2012. Traveled with my husband, our 2 daughters and another family of 4. All of the children are girls ages 11-14. Positive: We loved the layout of the resort. Pool area/beach was wonderful. Everything was close. The weather was perfect. The food was fine at the buffet. Always could get pasta or pizza if you didn't like the other choices. And, there was a grill open 12-6 by the pool with fries/burgers/dogs, etc. There was nightly entertainment right at the pool which was better than I expected. The onsite stores have everything you might need. The boutique has good prices for tshirts/hats/etc. Also, it felt safe. Our daughters had the run of the place and we all felt comfortable. There are lots of families/children everywhere. Negative: On Friday night of our stay the hotel had a fire. We spent the night in the lobby. It was a scary experience. The hotel was slow to respond but in the end did a good job getting us blankets/towels/water. We were allowed back into our rooms at 4:30am. For the rest of the day we had no power in our rooms. And, the the rest of the week we had power outages. (which meant no AC!). We also did not have Hot water for the rest of the week. Our building was running off of a generator. The cable tv was sketchy too. The hotel did not offer us any compensation for our inconvenience. We lost of whole day of vacationing due to the fire. Also, lines at the bars were very long. They do not have enough bartenders. The staff was not as friendly as I expected...especially the bartenders. Cleaning staff was most friendly. We only had a standard room, which was tight. Bathrooms are super small. Also it was noisy at night - bring ear plugs. Overall, it is a nice resort that needs some updating. Our family did enjoy the trip. We did one excursion on a catamaran to Magaritaville which was a great day. We knew it was a lower-end resort, so we weren't suprised by the fact that the rooms were 'updated' but we expected better service from the staff."

BookIt.com® Verified Traveler Ann Marie from Worcester, MA

"My sons (10 and 12) and I stayed during Feb. vacation week. We loved the layout of the resort and the boys loved the pool and game room areas while I enjoyed the beach. Rooms and food are decent. Nightly outdoor entertainment was enjoyable but should end at 11pm. Two nights the entertainment lasted until 1:30 am and it was impossible to sleep through the noise. This is definitely a good value resort for those traveling with kids. Would not go as a couple even though there are separate adult-only areas. Staff were friendly. The White Witch Zipline experience is 10 minutes away and is well worth the price...very thrilling, kids loved it!"

"I have stayed with my husband and two daughters from 29-March until 3th of April, 2012 with our friends (another family of four). Resort has nice layout, we have liked the beach and private island, despite the fact that water is shallow with very limited possibilities to swim (I have found one short strech that could be used and used it frequently). Entertainment is also very nice in the evening. Live music was always good, some of the interactive shows somewhat boring as they turned to be very similar from one day to another. If you are bothered by the noise, ask for rooms away from thr main entertainment area. Rooms are small and not very new. AC is noicy, TV may have issues with picture quality. No food in rooms. Hotel does not offer bottle of watter in the room so you will have to buy some for your self. Stores are well equiped but some prices are way too high (sun screen or similar, just make sure not to run out of these). Was looking forward to experiance for ourselves Jamaican friendlines. This resort did cut it short for some reason. Some of the stuff very friendly, some of the stuff almost rude. Food did not meet expectations. Luckily Pizza, Pasta, fruits and vegies help it through. We can only compare it to Mexico and experiancing similar price range resort in Mexico, I would choose Mexico any day, especially in the area of service, friendliness and food / drinks quality. Nevertheless, this may be a good option for families with kids as it felt safe all the time."

"First night electricity went out, too many rules can't bring food from buffett out to the pool but there is food from the grill served out at the pool? Men are not llowed to wear tank tops in the buffett area for dinner? Some of the staff friendly others very rude. Dinner at the Italian restaurant was very good all other food was awful. Adult pool and all of the rest rooms were dirty. Beach WHAT BEACH? Private Island that you can walk to fail to mention that you can't swim in the ocean couldn't find a spot deep enough. Entertainment was good but all the same how long can you watch peolple dance the native dances? I have been to Montego Bay 4 times and have to say the Holiday Inn did NOT meet our expectations to say the least."

"It was a great vacation and kids love it. There a lot of fun stuff to do. Kids club, activities, snorkeling, swimming etc.
Captain Hook show was amazing.
Catamaran tour was great. You should see the Dune's River. It was a great experience. I recommend to everybody who has kids.

Cons: There is no please to swim for adults. All beaches are shallow there."

"Our stay at the holiday inn sunspree resort in montego bay was a great stay.

Everything was great, we had an excellent time. i really recommend this hotel for families with children."

"The trip was very dissapointing. Hotel rooms were not as requested. The food was not that good. Italian was great. Service from hotel staff was less than adequate. I would not stay at this property again."

"My wife and I along with our three adult sons and five other friends stayed at the Holiday Inn SunSpree Resort in Montego Bay Jamaica. We had a fantastic time there the food was great the staff were simply wonderfull the resort was clean and the security was very good.We did not want to leave we were having such a great time there.

The only negative thing that we would like to see change is that the beach (water )should be a lot cleaner, free of see weeds and other objects that can harm the swimmers.Case in point , one of my sons had a number of prickle things that went up into his feet and the same day we found a pice of glass in the water at the beach.
The sand was clean each morning before we went on the beach, the water was not.

I must say all ten of us love it there and we are planning our next vacation trip for next year."

"Our room had a fabulous view in the 6th building. Bathroom is a little small.
Disappointed in the food, the a la carte for seafood was very upsetting. A little more info would have been helpful at ck in or at the Guest Services. The great people we met gave us tons of help and tips. A nice experience but not the best.
The beaches were WONDERFUL, clean, well cared for with chairs to lounge in. Have to be up early and claim a chair or you won't get one. People save them for the day.
Our first day was without luggage thanks to AA. Not a good start."

"1st: It is a family resort and they will not promise you an adult building (Unit 6&7)
even ahead a time as we did.
2nd: All rooms are 1st come, 1st serve according to them. Friends arriving from
another state on same day, few hours later were put in different building,
right in front of childrens playground. We had no kids!!
3rd: We along with friends were given a new room but not till next day. A
common statement we heard from other guests. 'All full check back'
4th: We had horrible air conditioner problems.(so loud couldnt sleep well) perfect
third day & third room!
Food and drinks were ok! Employees were friendly and courteous all the time. The resort had ok shows in evening but ambience didnt feel Jamaican. American music all day. Snorkeling was really enjoyable. Would visit with grandchild but not as an adult resort. Good hotel for the price! Overall this resort wasn't bad just not a 4 star.(Would have been nice if they allowed food in rooms, and bar service poolside or beachside instead of standing in line for a drink,which was often ) But It is a Holiday Inn."

"I really started to second guess my upcoming stay at holiday inn sunspree after reading these reviews.. However, Kids eat stay and play free so that was a plus.. I didnt see any reason to pay crazy amounts of money for a 3 year old and a 9 year old who wouldnt eat much cause of pickiness anyway. When we arrived we were told we were upgraded because of priority rewards.. great! however it was hours before we were given our room. Understandable because we did arrive early. but even by 3pm it still wasnt ready. If i t was just myself and my husband i wouldnt of minded but we had two children whom we wanted to get situated. about 4 o clock and lots of bugging on our part we were given room 1409 in building one.. we get to our room and realize our ocean view was very limited with a beautiful view of an ugly run down tennis court... nope wasnt having it.. if this was our upgrade i would of hated to see what we would of had.. we called and complained. we told them to move us across hall so that our balcony would at least have a view of the pool and main stage area.. they did with no problem.. rooms were considered an upgrade cause on the 4th floor the ceilings are vaulted thats about it.. nice ceramic tile floors.. Bathrooms clean.. the beds were horrible.. however im coming to find out this is all holiday inns cause prior to our flight out of philly we stayed at an holiday inn express and the beds were just as hard.. however i am use to sleeping on a memory foam mattress.. BIG DIFFERENCE>> rooms were nothing great to brag about.. at night if your facing the stage and pool area in building one or two the music is very very loud.. and goes till about 1 am.. my husband and i didnt mind.. we sat on our balcony with drinks and listened to the entertainment.. however if you wanted to watch tv it was hard to hear over the air conditioner and music.. I have to say that as far as the alcoholic beverages.. you can drink all day and be lucky if you catch a buzz.. just sayin.... i dont drink often and after 6 drinks i should be feeling something.. my husband would drink rum and cokes and tequila sunrises from sun up to sun down and would be fine... we overheard other people talking about how they didnt think that they were putting alcohol in the drinks.. if you started tipping then they would make them stronger... food.... the buffet was decent.. if you were hungry it filled your belly.. however nothing to write home about.. tried the italian restaurant .. had the crab cake tiramisu and chicken.. very limited menu.. all was good.. drinks were better here.. beach was beautiful ocean clean and blue... no problem finding beach chairs.. overall i would probably come back to just have a cheap place to stay to enjoy the beautiful waters of jamaica.. however if you have the money to spend.. i would go to a nicer resort.. this was ok but just not alot to do.. the dj's wouldnt ever just keep one song on.. kept interupting with talking and playing about 10 songs within 5 minutes.. became very annoying.. jerk chicken ..eh just chicken dont see why everyone likes it.. but the main thing is the beach and ocean were wonderful.. i didnt come here to be treated like a princess.. i didnt expect vip service.. nothing mattered to me more then my familys time together and that the ocean was nice and it was.."

"This place is over built for the amount of beach and pool area available. Lounge chairs are elbow to elbow and still there is not enough of them to accommodate the customers. We walked up and down the pool and beach for two days before we found two chairs. Most of lte lounge chairs are worn out. People are reserving the chairs by getting up very early and putting towels on the chairs to reserve them. Mgmt. needs to stop this practice. The patio sliding door was broken. The rollers were completely worn out.Our room Air conditioner quit on the third day. The tennis Pro was using worn out tennis balls. They were flat and wouldn't bounce. They don't sell tennis balls there.No sign up sheet to find another tennis player.The gift shop is a rip off. $12 for a bottle of Vizine.The Buffet dining was a model of efficency. The place is WORN OUT.

"

"we stayed for 5 nights and the service was excellent, we really like the buffet we had a great variety of food and fresh fruit and vegetables available every day, Drinks, Coffee and tea bar ,The entertainment was super , the stuff make us feel at home and over all we had and excellent time!! Tours were also scheduled on time all the time!! Nice beach and pool area was kept very nice and clean!! WE Love it!!"

"i go to jamaica every year, first time in the Holiday Inn, worst experience ever... the food was horrible and the staff was rude and lazy. WILL NEVER GO BACK"

"We stayed at the Holiday Inn Sunspree Resort in Montego Bay, Jamaica for 5 nights with our 15 and 17 year old children and my husband's parents. We had ocean front rooms in building 5-they were very basic and the bathroom was very small but it was always kept clean. Our first night we had an issue getting sheets for the pullout and having a roll away delivered. We had booked a room with two double beds but were put into a king size room to be near my inlaws. We had to call twice about the bed/bedding and finally tracked it down ourselves. I'd have to say that that was our only disappointment.

We enjoyed Sorrento and Sea Breeze-did not try Paella because of the bad reviews. Paella is being rebranded, serving Jamaican food and Sea Breeze will be a seafood restaurant beginning on Christmas Day-wish we'd been there to try out the new menus. We enjoyed the breakfast buffet each day and ate dinner there three times. We ate a lot of jerk at the Jerk Hut and had some items at the grill. Try all of the Jamaican foods- the only thing I did not like were the boiled bananas. I loved the fried plantain!

We brought our own insulated cups and were glad that we did.

We kayaked and snorkeled. The water is not deep but was fine for these activities. Pocket a few bagels from breakfast for fish food and snorkel near the pier.

We hired a driver that we found on property to take us to Dunn's River Falls one day and then to RIck's Cafe another day. The first day he was very fair and we paid $170 for 6 passengers, about 6 hours of tour time. The second day he changed his pricing and we bargained with him a little but he ended up getting much more that we had agreed upon. My suggestion would be to use a different driver each trip.

Dunn's River Falls were amazing but the vendors were so forceful that we left feeling mad and a little scared. I recommend avoiding all vendors and shopping in the gift shop at the Holiday Inn!

We had a great time and would also recommend booking a photo session.

"

"This was my first time to Jamaica. Myself plus 5 other females booked to meet up at this resort. Price was great. Check-in was probablly the worst thing about this trip only because rooms weren't ready, waited few hours, came back to front desk and still wasn't ready, after the 3rd time, we were given a room, ofcourse all 3 rooms were in different buildings. Which really wasn't an issue.



No info was given to us at check in time, we did receive our bracelets and were able to check our luggage and change in bathroom and go to buffet and bars but could not lay ot on the beach. Wasn't even informed of the reservation process for restaurants in the resort. So in turn wasn't able to get booked for my bday dinner, highly upset. I calmed down after the next day that we did get to try 2 of the 3 restaurants out. I was disappointed at both and was so happy that the buffet and grills were open. We did hear the italian was the best one but unfortunately that was the one we didn't get to try out.



Staff was wonderful, resort was beautiful. Was even more disappointed the check in didn't tell us we could rent phone for US calls $5 a day. They didn't inform us about shuttles to go places, guest services informed us after we inquired about it. JLT provided us with anything we asked. I did make a few trips to the business center since I forgot to bring my laptop (which I reccommend!!) unfortunately computer seemed to freeze everytime I was done to my last 4 minutes.



Really, everything else wasn't too bad. One the 3 rooms, one friends said they had bed bugs in one the beds. I searched mines and don't think I seen any."

"the worst hotel i have ever seen in my life and i been travelling for 35 yrs.
i will be suing them for pretending that bookit representative was on the premises and demanded more private information on me , to proof myself and my reservation and change reservation. (very illegal....and my lawyer will be sue them shorty for ID THEFT......both the hotel as well as bookit)"

"Had a wonderful time, can't wait to go back."

"I was very disappointed. The food in the buffet was horrible. There was never enough clean tables. A resort should be able to sit all of their guests comfortably. Both sides of the buffet had the exact same things. I was not expecting the best of the best but this was just awful. My daughter never even ate breakfast. However, the chicken jerk hut and the hut where they serve hamburgers were good. Problem was they closed at 6 p.m. The Italian rest. was good. Jamaican one okay and was not able to try out Spanish rest. Could only eat once at each rest. during your stay. You could not have food in your room. Explain that to a 9 year old who is hungry and does not like the buffet and the hamburger and chicken hut is already closed for the evening.
Swimming pool okay if you are a kid. Ocean was nice. They have an adult hot tub which my husband and I like to sit in at night. Come to find out they turn the hot tub off at 5 p.m. because that is when the lifeguards go home. Who wants to sit in a hot tub when the sun is beating down on them during the day.
The kids club was a joke. They had a full activity schedule but when you went to take your child to a scheduled activity it was never taking place. My son went to 2 activities out of an 8 day stay. He did go to the activities on the stage that went on around 2 p.m. There is a playground inside the gate where the kids club is but you never saw staff take the kids outside to play on it. I sat numerous times with my son so he could enjoy the playground. There were alot of daytime adult activities that were scheduled that never happened. However, evening entertainment was good.
The room was nice. The toilet though ran the entire 8 days we were there. Had to have handle fixed because it rusted off. They fixed this in a timely manner but were unable to keep the toilet from running. Very annoying when trying to sleep. Air conditioner turns on and off. So you better fall asleep while air is on. Room had a balcony but there was no privacy. You could see eveyone and everyones balcony. You could actually see into your neighbors room. TV went out more than once. Key cards stopped working. Turned into an hour long ordeal to get that fixed. Housekeeping was great. Staff was very friendly.
They hotel does not like breaking your money down for you so takes lots of 5's and 1's. Went shopping across the street. I know what it is like to shop in Jamaica this is my third time in Jamaica. This place was annoying. Even bargaining with them it was not cheap. The resort gift shop depending on what you want is fairly reasonable.
Last year and the year prior we stayed at the Sunset Resort and Spa in Montego Bay. Same amount of money as this hotel. Sunset had a great buffet and food at the grill until like 10 p.m. Hot tub was hot. Kids club was great. Son always wanted to go. Daytime entertainment was fun. Always something to do. You could have food in your room here.
I read a lot of bad reviews but ignored them and went with an open mind thinking people were expecting to much. I'm telling you go somewhere else.
WE WILL NOT BE GOING BACK!!!!!!!!!!!!!!!!!!!!!!!! It is not worth the money."

"WHEN I WOKE UP THE FIRST MORNING WATER WAS ON THE FLOOR FROM RAIN THAT NIGHT, I CALL THE FRONT DESK AND WITHIN 10 MINUTES SOMEONE CAME TO MOVE ME TO ANOTHER ROOM ON THE 3FL HOWEVER THERE WAS ANOTHER BATHROOM FLOOD BEFORE THE BELLBOY LEFT. HE SAID HE WAS SORRY ABOUT IT AND WOULD SEE I GET ANOTHER ROOM. WITHIN 15 MINUTES I WAS PLACED IN ANOTHER ROOM. THE DOOR HANDLE WAS BROKEN BUT WAS FIXED PROMPTLY. I REALLY ENJOY MY STAY THERE. THE STAFF WAS VERY FRIENDLY AND RESPECTFUL...I HOPE TO COME BACK SOON."

"great value for the money"

"This was our second trip back to this resort. We visited a year ago. The food is subpar, but eatable. This time the facility was actually better then last time. They have done several upgrades. What I was unhappy with was the customer service. The woman at the front desk gave my husband wrong information which cost us money. Then later denied it and didn't allow us to speak to the manager. I called and requested to speak with a manager who was supposed to call the next day but never did, oh yeah the managers voice mail was full (I wonder why?) Also my 16 year old daughter came and was given an adult bracelet. I didn't realize until she told me several days later that there were different bracelets for different ages. Also as a returning guest there were no perks. Which I later found out wasn't the case we should have been given VIP status. There were no apologies from the hotel nor did they fix their mistakes or refund us money that we shouldn't have spent due to their mis-information. I will not return solely on customer service."

"It's been 20 years since my last visit to Jamaica, and Montego Bay surely jumped up in the Economic standards, back to the Resort this is a great place, family friendly, and cozy enough for the couples, the food was great, the entertainment was great the only bad thing is we had to leave to come home, the rating system topps off at 5 stars I give this resort a perfect 10 stars !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"My sisters and I had an awesome time. We celebrated my sister's birthday. The resort was very accommodating. The resort was clean and the service was top notch. Getting enough bathroom towels was the only issue. Other than that we loved what the resort had to offer. With three women traveling alone we felt safe and secured on site. The weather was perfect, the food was delicious and the staff was great. Although there was children on site you hardly ever noticed them. There was so much to do. Four days is all you need to experience a wonderful time. I plan on returning in June with my husband and two children."

"It was the best vacation ever."

"My stay at the Holiday Inn SunSpree resort in Montego Bay was a good one. Very professional and friendly staff."

"My wife and I just spent our first anniversary at Holiday Inn Sunspree and was very satisfied. The grounds were beautiful and well landscaped, The staff was always friendly and the Bookit Rep was great with helping plan our activities. The room, food, pool, beaches and entertainment were great. I would recommend to a friend and planning to return next year."

"thanks. The hospitalitly was exceptional."

"The resort was very nice, clean and relaxing. The staff was very friendly and courteous. The food was okay, but could use more variety... 'Sorrento's was awesome'. The activities that were offer could use improvement. Overall my stay was wonderful. I defintely would return and recommend the hotel to family and friends.."

"We just returned from our first trip to Jamaica! This resort was older, but very well maintained and beautiful. Our 3 young children loved the pools and beach. Spent many hours there! And the buffet was perfect for us so the kids could just sit down and eat immediatly without having to sit and wait. 12 days was a little lengthy, I would recommend a week at maximum. Highly recommended family resort!"

"everthing was very good i had fun"

"The Holiday Inn SunSpree was a great experience for my family! For the money it was an overall great experience! I would highly recommend for anyone with children. I have already recommended this resort to family and friends. Thank you Holiday Inn for a wonderful experience!"

"I just arrived back for Holiday Inn Sunspree all inclusive at Montego Bay and it was good staying there. The room I stayed in was clean, washroom was clean as other places I have stayed, food was good. They really strive to accommodate. There were nightly entertainment which was very good as well. I have no complaints at all. When I read previous reviews I almost did not go there but I am glad I went to see for myself. I would recommend staying there to anyone.

Thanks"

"The beach and island is great. Food has alot to be disired as well as the entertainment. Would only return because of the beach and island areas. Would only put liquor in mixed drinks (pina col.) if asked."

"GREAT VALUE - GOOD FOOD- FRIENDLY STAFF-"

"We just finished our trip and it was wonderful. The pool and beach were very nice. Also, the island just off the beach was neat ( you can walk over to it in water depth of about 21/2 to 3 feet deep ). The breeze was as good as it gets all week long and we had perfect weather. The Italian restaurant was really great. Additionally, they keep the grounds looking nicely groomed and cleaned up better than most resorts. We would return !!"

"The beach was lovely, my kids enjoyed it along with the play ground area. The jerk pork was very good. We went for breakfast two mornings and flies were bothering us. However at dinner we sat more on the inner section of the Poolside bar and we didn't have that problem. The food was not all that. My husband complained about something biting him in the room, which appeared to be mosquitoes. I think there's alot more the hotel can do to make your stay a more enjoyable one."

"THE RESORT ITSELF WAS OK. ROOMS ARE ALRIGHT. ACTIVITIES SEEM TO BE OK. ENTERTAINMENT AT NIGHTS IS GREAT. THE FOOD LEAVES A LOT TO BE DESIRED. THERE IS HARDLY ANY CHOICES. SO LITTLE VARIETY."

"I had nice vacations in this place people is friendly,nice beach and pools I will return and recommend this place to people and friends...."

"Holiday in sure has changed, The staff was upset, The food was not any good. The only good meal I had in five days was breakfast an omlet made by the male chef he was very nice he should have been the cook all the time, and the one night at the Seabreeze resturant that you had to make reservations for. My sister and I had to leave each day walk down to the street to catch a cab to go down town if we wanted to have a good time. We spent most of the time away from the hotel. The last night I was there the lights in the whole place went out, pitch black. I will never stay there again it was a waste of money and took up a lot of our time going back and forth from the hotel to the hip strip. Thanks Holiday Inn for making My Birthday aTrip to Forget."

"Every two years just us girls go out of the country and it had been a dream of mione to go to Jamaica. We had the MOST amazing time. We were all shocked with how clean the hotel was kept considering it was all open air. The hotel is right on the beach - which is a plus. The staff was more than friendly. You can eat any time you want. There is ALWAYS food available. We got the all inclusive deal with including all of our food and booze for free. You just go right up to the bar and tell them what you want and they make it. No tipping required because that's included if you do all inclusive. It is a family orientated resort so there are LOTS of kids around but no worries - there's a section just for adults so no worries. If you want to go to the clubs at night there is a free shuttle service - again if you purchase all inclusive. All inclusive is the way to go and I would recommend this place to anyone! We had a blast!!!!! "

"We have been to the Holiday Inn Sunpree 7 times in two years. The food is good - there is a nice selection, the drinks always great all liquior not watered down, the staff exceptional especially Ki-Shaun, Vanessa (at the bar inside). I will be going back again and again. I recommend this place to everyone. "

"This was my 1st time traveling to Jamaica and I will definately be coming back. For the price this was a wonderful place to stay,everyone enjoyed themselves.I was planning a cruise for next year, but cancelled. to sum it all up the staff was wonderful, the jerk chicken was great and the entertainment was wonderful.I got to know some of the staff and they were the best.(If you happen to go tell my sister Ann at the jerk shack her brother(marly man) from the states says hello and I miss them. I definitely would recommend this place for family or just for you and the misses."

"My mother, aunt and myself had a wonderful time, the staff was amazing. "

"We stayed there last week. We had a really good time. It was a great place for the kids, but most of the excursions were around Ocho Rios. And though they had an Adult Only club, it didn't have life (no music or anything). We did not feel obligated to tip anyone. Actually it is posted several places that tips are not expected because it is all-inclusive. They do have a tip jar at the Front desk if you feel so inclined. I read the reviews on the food before we went. They were right. Don't waste your time with the Spanish restaurant. The choices for the main course were very few, and two of the dishes were the exact same except one had shrimp. We left and went down to the Portside to get something much better. And yes, the Portside served GREAT food every night. The Italian Restaurant was supposedly really delicious, however my men brought collared shirts, closed toe shoes, and nice shorts. I couldn't find anywhere on the website that said what the requirements were. Tropical and hot/humid didn't = slacks to me. I was wrong, so we missed out! So take slacks and nice shoes cause they won't let men in with flip flops either. Also just a note: The pool and the Barefoot Bar and Grill is just steps away from Building 2 and serves drinks until 1am. If you have small kids and want some sleep, request to stay farther away. This is the time it would be nice if the Adult Only Bar in the main building offered more of a club atmosphere. People would probably gather there instead of out around the other bar. Make sure you take time to do to the Dunns River Falls excursion! We had a blast! "

"went with girl friends we had a ball. hotel was very nice we got more then what we paid for. Staff was very nice and caring and the men at the hotel are very hot.
(Jervis) We loved the jerk chicken. The staff made us feel at home and even better. great places to go with friend."

"THIS HOTEL WAS SOOO WORTH IT. STAFF WAS VERY PROFESSIONAL, ROOMS ARE CLEAN AND THE PREMISES IS HEAVEN. FELT LIKE A VACATION!!!!!!!!!!!!!!!"

"My trip was amazing I had a wonderful time for seven days, the staff was kind I would do it all over again!!"

"My fiance and I just returned from vaca...the staff was very friendly and hospitable...the resort was clean, for the most part the food was very good,and a huge variety but they offer a spanish dinner at Paella which was absolutely horrible!! They also have an Italian rest Sorrentos which was excellent and Seabreeze which was excellent too (jamaican foods)...We were a little disappointed with the entertainment for the adults at night they had a lady who sings, and she sung almost every night it seemed!! Great family resort I would stay here again if we bring the kids....tons of things for the kids to do...this was our first time in Jamaica we had a great time!! And a great price!"

"My Daughter and I stayed here last week, the entertainment was great and rooms are very nice. But I was disappointed in the food, service, and the beach. The food was a lot of gumbo, jerk on everything, which upset our stomachs a lot. Some of the servers there were very nice and some are very rude, the only way I received great service is if they received a tip from me. The worst service was from the excursion desk in the main lobby, they do not help at all! Bartenders were nice, just make sure you tip them. As for the beach, well if you ever saw Negril, you would never stay at Montego Bay. The beach is rocky and has a lot of seaweed. It was great for snorkeling, but I know some people would have a problem swimming there because of the seaweed. The waves from the tide are very far out, so this beach has sitting water probably man made. We had a great time but if you have the extra money to spend, I would take it to Negril."

"My previous visit (2005) wasn't a good experience at all. We (self, husband 2 kids) returned (Aug. 2010) because friends said changes were made. Definitely because the property has been totally refreshed including the staff and rooms. This hotel is really geared towards 'family enjoyment' with emphasis on ensuring the 'family' is thoroughly treated, feted and comfortable. This is extended to the nursery as my 2 year old had a really great time - the nursery was fully equipped with everything a nursery should have. The hotel staff was the best though, very driven and pleasant. Thumbs up to the mainteance and dining room staff! Looking froward to our next trip at the end of this year!!!!!!"

"MY boyfriend and I stayed her in July of 2007, and it was the best trip we`ve taken. The hotel is clean, staff is very friendly and polite, food and drinks are delicious. They even have a club within so you don`t have to leave the hotel for a night of fun. There are days and nights where the hotel staff entertain the guest (movies, games, contest etc.). I would absolutely recommend to my friends and family. In fact i am planning another trip there. "

"Good value for the price. Good size beach and pool area. Alot of activities included for free.Food and drinks were very good. Staff was friendly and worked hard. Could be cleaner and some parts are outdated. Ciose to airport.This is a great family place. I plan on going back."

"My sisters and I we ungatednt to Montego Bay, Jamaica for the first time to celebrate my 40th birthday. It was my idea as I was looking for a beautiful exotic place to enjoy the scenery. I was looking for R&R. The Holiday Inn was the perfect place for me as it is surrounded by beautiful white beach sand. The staff members were extremely outgoing and friendly. My bartendar, Richard, created the best drinks for me. Howard was the friendly and knowledgeable bellhop. Everyone was so friendly. The food and dining area was nice & clean. It felt like home. I did not want to leave but you will be amazed at the quality of hotel you get for this amazing price. I love it there and will be back soon. "

"WOW!What an experience. Just got back from a family vacation staying at the Holiday Inn for 6 nights, 7 days-We didn't want to leave. Took my grandchildren ages 1 and 7. Very family friendly..I cannot say enough good things about it. The staff was very friendly and sociable. Food great..rooms clean, atmosphere relaxing.entertainment-fantastic,scenery-gorgeous. Put it this way-If you didn't have a wonderful time-it is your own fault.I LOVED IT and would def go back 100 more times. The price is unbeatable.One of the owners,Larry was a gem. He gave us lots of information about the hotel and made us feel very welcome. I honestly have nothing to say negative about our stay-relax,have fun and enjoy yourself. It is super well worth the money and a great family vacation to remember for many many years to come. "

"i went to montego bay i stayed at the holiday inn sunspree it was great very much so for the kids. the kids club was great. if you want a great place to take your kids and have some good food the jerk chicken shack is off the chain. and the drinks are sooooooooo good."