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Excelsior Palace Hotel

Genova (Genoa), Italy (GOA)

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Based on 1114 reviews
Room & Rates
Classic Room

Classic Room

1 queen bed or 2 single beds
237 sq feet (22 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Connecting/adjoining rooms can be requested, subject to availability
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Superior Room

Superior Room

1 king bed or 2 single beds
301-sq-foot (28-sq-meter) room with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Double or Twin Room

1 double bed or 2 single beds
377-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

1 double and 1 single bed
301-sq-foot (28-sq-meter) individually furnished room, balcony with sea views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, safe, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Connecting/adjoining rooms can be requested, subject to availability
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Suite, Sea View

Suite, Sea View

1 double bed
538-sq-foot (50-sq-meter) individually decorated room, balcony/patio with sea views

Layout - Living room and sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Desk, phone, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Renovated in March 2013
Connecting/adjoining rooms can be requested, subject to availability
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Classic Triple Room

Classic Triple Room

1 king and 1 single bed
301 sq feet (28 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite

Junior Suite

1 double bed or 1 double and 2 single beds
538-sq-foot (50-sq-meter) room with sea views

Layout - Living room and sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Desk, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Classic Double Room Single Use

Classic Double Room Single Use

1 double bed
237 sq feet (22 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Superior Double Room Single Use

Superior Double Room Single Use

1 double bed
301-sq-foot (28-sq-meter) room with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Deluxe Double Room Single Use

1 double bed
377-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - WiFi, LCD TV with satellite channels
Food & Drink - Room service, minibar, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and access to in-room childcare; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Excelsior Palace Hotel
Via San Michele Di Pagana 8, Rapallo, Italy 16035

Rooms
Make yourself at home in one of the 123 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature bidets and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/caf. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary breakfast is included.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Rapallo? This hotel has facilities measuring 6997 square feet (650 square meters), including a conference center. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • Rollaway bed fee: EUR 100 per night
  • Facilities fee: EUR 50 per person, per day and includes use of:

  • - Fitness facilities
    - Spa tub
    - Swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: EUR 5 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:

  • Beach

AMENITIES:
  • 24-Hour Front Desk
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Free Breakfast
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Marina
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Room Service
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1114 reviews
from New York City, New York
Submitted on 09-05-2016
Close to Portofino, the Excelsior Palace provided an excellent accomodation for our honeymoon. While not in Portofino, the nearby town is a nice short walk away, and the drive to Santa Margarite & Portofino is very feasible and pleasant (you can walk or bike but beware of curves and no lane). The hotel served as a very good base and value: Pros: accommodating staff excellent brunch classic feeling of grand hotel Cons: small rooms
from Moscow, Russia
Submitted on 11-05-2016
The Hotel is wonderfully located with lots of green and colors around. My favorite was the swimming pool with a stunning sea view. The stuff is friendly and well trained and the breakfast croissants are perfect! I would recommend you the hotel - it's full value for money
from
Submitted on 17-05-2016
Extremely professional staffs and service, great breakfast selections, room I stayed was spacious and quiet, bed sheet was crispy and clean, yet towels were so soft and comfortable. Though I did not get the room which was on the side of the ocean, the view was regardless fantastic!!! One of my colleagues stayed at the room with the ocean view, it was breathtaking... This is the best hotel I have stayed in Rapallo and I would give it a 5 star ranking and 2 thumbs up! I have already booked it for ... Read more
from
Submitted on 17-05-2016
Beautiful and elegant hotel! On our arrival, we had a lovely surprise of getting an upgrade to a lovely room with a sea view. The service was exceptional and the staff very friendly. We loved the outside pool overlooking the sea. Stunning! The only downside was the steep ramp uphill to reach the hotel's main entrance. Exhausting!
from Miami Beach, Florida
Submitted on 18-05-2016
Great location, superb views, the spa is great. Best place to relax in a classy palace. The breakfast were so good and the staff was excellent They offer bikes to ride in a beautiful atmosphere I suggest to rent a car to go arround The city when is hot or rainning it s not so far but you may want to be confort
from
Submitted on 02-06-2016
Stayed with partner for 4 nights. Had a great room, very spacious with a super comfy bed. The room overlooked the harbour and promenade which was a very pleasant sight to wake up to (especially as they have motorised blinds that can be operated from bed!). Good choice at breakfast with fresh bacon, sausage & egg (scambled) OR if preferred there was a more local feel with a continental approach - did both and wasn't disappointed. Now for the pool area - you really need to see the view to believe... Read more
from Orlando, Florida, United States
Submitted on 04-06-2016
Excellent hotel near beautiful Portofino and Cinque Terre. The staff was very professional and welcoming. The interiors are plush- feels and looks like a palace! Our room had a beautiful balcony overlooking the sea with a very nice breeze all night long.
from Chobham
Submitted on 13-06-2016
Its a Typical classic hotel that is going through a make over . Classic style Reception, Classic lounges, Classic rooms. Its quite a walk to navigate this hotel. To reach the Sea side building there is two lifts and a walk way over the coast road. When you get there , there is a heated pool and a few different levels , which to be honest are not particularly welcoming. Yes the sea and rocks are very inviting but the chairs are close together with little room for manoeuvre. All in all a bit dis... Read more
from Leeds, United Kingdom
Submitted on 17-06-2016
To be honest I am not used to this style of hotel although have stayed in some similar but smaller ones in Milan, but have been fortunate enough to spend a couple of nights in this beautiful located Classic in Rapallo. It is a very big hotel but don't let that put you off, there are lots of meeting rooms, events, things going on, probably lots of weekend event, again don't let this put you off because it feels like a family run hotel, friendly and courteous staff, and a really nice open receptio... Read more
from
Submitted on 17-06-2016
Arrived before the 2pm check in, but our room was ready and was shown around by a lovely lady receptionist who took us to our room. We had booked a superior room and hoped that we had a balcony and sea view. Our request was granted the view was fabulous. We had a complimentary bottle of limoncello in the room and every night a bottle of water each at turn down - all nice touches. Our room was excellently serviced each day, never bumping into the chamber maid- it was almost like magic. The beach ... Read more
from Coventry, United Kingdom
Submitted on 21-06-2016
I have just returned from a seven night stay at the Excelsior with my wife and two grown up sons. The hotel is lovely with exquisite furnishings throughout and a great poolside area.. Rooms are not big but comfortable and well appointed. Tea making facilities would be appreciated and the use of an iron and ironing board would have been welcome, however this is fairly typical of a 5 star hotel. What makes the hotel so good is its staff, who without fail, were welcoming, friendly and efficient. We... Read more
from
Submitted on 22-06-2016
The view from our room overlooking the harbor was spectacular! Service was truly great as they made sure you were happy and comfortable at all times. Laura at the front desk definitely went the extra mile. We ate at both the restaurants. Eden Roc had the views and sound of crushing waves hitting the rocks. Lord Byron was excellent cuisine and service with a beautiful balcony view. Although no beach, the infinity pools certainly made up for it. We almost booked in Santa Margarita but were happy w... Read more
from Plymouth, United Kingdom
Submitted on 04-07-2016
This hotel is even better than we experienced in 2014. We had a lovely 3rd floor room for 7 nights, with floral balcony which was cool in the evening as the sun moved. We recognised many of the staff from Head Waiter Antonio to the charming Oreste who runs the Yachting Bar. Their welcome was effusive and genuine. Well maintained, it is a most happy place to stay. Rapallo itself is in prosperous condition with good restaurants. While I understand the need to cover overheads, I believe the Lor... Read more
from
Submitted on 05-07-2016
Stayed in the Excelsior for 4 nights. It's in a nice location with good views (although Rapallo is a little run down). Whilst it does have an air of old world refinement - with lots of artwork on the walls, antique furniture, and well dressed staff - a lot of the decor is tired and in need of refurbishment. The carpets are very worn, and the walls are stained. For a big hotel it was also a bit quiet and lacked atmosphere. Little touches like music by the pool would have helped create a nicer ... Read more
from Winnipeg, Canada
Submitted on 11-07-2016
Had the chance to stay for 5 nights at the Excelsior Palace hotel. I do agree with many reviewers who mentioned about the worn-out condition of the hotel. The property is in dire need of refurbishing from carpets to elevators to furniture etc. I understand their need to maintain a certain historical aura of the hotel but dirty and puckered carpets should not be part of it. The air-conditioning system has seen better days and is in dire need for an upgrade to deal with the summer heat! That ... Read more
from rhnaks
Submitted on 14-07-2016
We only stayed 1 night at the Excelsior as we were with a group passing through to Monaco. Our room was on the top floor overlooking the marina. With a small balcony, the view was lovely. Everything worked in our room. Overall decor and condition of the hotel is good, but we can see so wear in various areas. The location is ideal as everything's within walking distance. Parking was ample but the garage was a little dark and can be a little confusing to get to by foot. To reach the pool, you nee... Read more
from Bucharest, Romania
Submitted on 20-07-2016
Since my first visit here, I knew I have to come back. Now, 3 years later only one word can fully describe my experience here -AMAZING They treat their guests as family and go above and beyond to make our vacation here unique and unforgettable. Over the top gournet food and excellent service. Thank you, I will definitely return soon.
from Redhill
Submitted on 21-07-2016
Lovely hotel full of charm and character, there is a steep hill and 50 steps to the hotel, so try not to forget anything from your room on your way to the town! We loved the location there are views across the harbour and the sea, beautiful! Breakfast is lovely, top quality fresh food, egg chef outside, although can be a queue as he is on his own, and no hot plates, again fabulous views when you sit outside, prosecco each morning. :) Little trek to the pool as you go down in the lift and then... Read more
from
Submitted on 21-07-2016
Came for a wedding and Excelsior Palace was the place to stay. Old Hollywood glamour! We were upgraded to a room with a balcony of the bay. Everything was amazing - the delicious breakfast buffet, the room, hotel service in every aspect (we even used the baby sitter services and I would recommend it), the pool, Eden roc restaurant was superb, etc. We had the most wonderful stay. Thank you!
from Hartford, Connecticut
Submitted on 25-07-2016
My family and I recently spent a week at the Excelsior- the views were wonderful. Our rooms were spacious with balconies looking over the bay. We found Rapallo to be extremely well situated, the town was a five minute walk and we utilized ferries to visit Portofino, Santa Margarhita and the Cinque Terre villages. The hotel staff was outstanding, special mention to Antonio our concierge and to the entire wait staff. We will definitely return
from Vail, Colorado
Submitted on 25-07-2016
I had never been to Rapallo , so was not sure what to expect.We rode the train to Genoa & the Excelsior Palce arranged for a car & driver to meet & take us to the hotel. A great service....the driver helped with our bags & got us to the hotel very quickly. The hotel is a classic , old hotel that retains the historical feel,but has been updated ...clearly a 5 star hotel , no complaints . Concierges were very good & spoke excellent English . Instead of a land taxi , the hotel arranged for a water ... Read more
from
Submitted on 28-07-2016
An old fashioned and in some places a slightly tired very large hotel in a great location overlooking the sea. The view and food in the Eden Roc restaurant was great and worth a visit. The breakfast was adequate rather than inspiring but nice as it was taken on a sunny terrace. The yachting club bar is a source of great cocktails and old world atmosphere.
from
Submitted on 29-07-2016
Our family of 5 arrived and were very warmly greeted and given adjoining rooms with beautiful views of the bay of Rapallo and of the ocean where we could see the boats docked outside of Portofino! Stunning views and the facilities by the ocean for bathing and relaxing and the pools were excellent. The breakfast that was included with the room was very good and a great way to start the day. However when a hotel is 5 star one expects great service, we had a few incidents such as airconditioni... Read more
from Cape Town Central, South Africa
Submitted on 29-07-2016
We spent one night and a day and a half as we changed our plans at the last minute. This is a proper old style five star hotel and you can't beat its location as it has a private cliff side beach (no sandy beaches here) with ladders to take you into the blue water dotted with inflated large floats, plus infinity pool. Lots of stairs to get from pool level to beach level and back to the hotel so not suitable for wheelchair or those who prefer a straightforward level beach. The service is exce... Read more
from Dunn Loring, Virginia
Submitted on 01-08-2016
I had read a few years ago about the three day celebration of the procession for Our Lady of Montallegro held annually in Rapallo from July 1-3. We finally made it to the festival and stayed at the Excelsior Palace July 3rd and 4th. We found the hotel rooms and amenities, the staff, the pools, and the ocean access so wonderful that we are already planning a return visit next year. The hotel is located with views of both the harbor, where the fireworks associated with the procession are held... Read more
from milan, italy
Submitted on 02-08-2016
Last minute booking got me a classic, well appointed double room overlooking the parking lot from the first floor (250 euros). Service is good and buffet breakfast excellent, on a terrace facing the Tigullio gulf. Wifi service not up to the best standards. But the best feature of the hotel is surely the multilevel beach club on the cliff, with an infinity pool and several direct accesses to the sea. Just bear in mind that on check out you'll be asked to pay an afternoon extra to stay at the club... Read more
from
Submitted on 03-08-2016
Pros: nice sea side pool. Beach club. Beautiful view from my room. Location. Room service very fast. Balcony. 2 bathrooms in our suite. Cons: Everything about it felt dingy: Old building. Tired looking rooms. Plasticky curtains. Dark elevators. felt like a holiday inn. Overall- unremarkable and I didn't look forward to getting home at night.
from Garching bei Munchen, Germany
Submitted on 04-08-2016
Great Location! Great rooms! Very nice Team of the Hotel! Great Pools and of course amazing place for swimming in the sea!! Unbelievable! Only thing which could be better is to have a real concierge!! Everyone trying his best to help you, but the suggestion of the restaurants are not the best!
from Geneva, Switzerland
Submitted on 04-08-2016
My wife I had a wonderful, romantic stay in Rapallo. It's the second time we've been to this wonderful town on the Italian Riviera. This time we stayed at the Excelsior Palace Hotel as it was a special treat, 35 years married!! The hotel did not disappoint. The facilities were wonderful, especially the Eden Roc beach club, superbly located over looking the Med. With a private walkway to the club from the hotel, it felt very special. The hotel is not cheap but having the club included in the pri... Read more
from
Submitted on 10-08-2016
Reently stayed at this 5* hotel in Rapallo and it was everything that we hoped for. Didn't get tje sea view as hoped but the view of the bay and the harbour was lovely as long as you looked straight ahead and not down to the car park. Room was lovely and the bed was extremely comfy. Very attentive staff in all areas of the hotel. The two outside infinity pools were on first sight small but were actually a perfect size for the hotel and were never overcrowded. Plenty of lougers spread around... Read more
from North Jersey
Submitted on 12-08-2016
Beautiful setting on the Italian Mediterranean. Room was very nice. Formal and less formal restaurants both excellent. Service was first class and friendly. Lovely infinity pool on the sea was a great place to relax. This hotel is pricey but well worth it for a special vacation. My wife and I spent 4 days there and wished we could stay longer.
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