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Relais Santa Croce

Firenze (Florence), Italy (FLR)

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Based on 340 reviews
Room & Rates

Junior Suite One King Bed

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Room Special Offer

1 queen bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

Deluxe Room

1 double bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room

1 queen bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Grand Deluxe Room

Grand Deluxe Room

1 double bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Junior Suite

Junior Suite

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite

Suite

1 double bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room

Superior Double Room

1 queen bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Royal Suite (Da Verrazzano)

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Presidential Suite

Presidential Suite

1 king bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Partially open bathroom, shower, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Room, 1 Queen Bed

1 queen bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Room

2 twin beds or 1 bed
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Exclusive Double or Twin Room

1 double bed or 2 twin beds
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite, 1 King Bed

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details

Suite

1 double bed or 2 twin beds or 1 bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, plasma TV with satellite channels
Food & Drink - 24-hour room service and minibar
Sleep - Turndown service
Bathroom - Slippers and a hair dryer
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Relais Santa Croce
Via Ghibellina 87, Florence, Italy 50122

Rooms
Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and babysitting/childcare. Additional features include wedding services, a fireplace in the lobby, and discounted use of a nearby fitness facility.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. A roundtrip airport shuttle is available for a surcharge.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 28 per person (approximately)
  • Airport shuttle fee: EUR 75 per vehicle (one way)
  • Pet fee: EUR 50 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: EUR 5 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Fireplace in Lobby
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Shuttle To Airport (surcharge)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 340 reviews
from Singapore, Singapore
Submitted on 07-05-2016
I had mostly good experience with the hotel except a few mishaps. The hotel staff's service was excellent, it was home to a Michelin 3 Star restaurant and they even had a steam bath inside the room. The room was very dimly lit, the heater was leaking water, and the hot flask tripped, which tripped the entire room's electricity, and spoiled the fridge and my iPhone charger cable (my only one btw). Luckily the hotel manager gave me a spare iPhone cable. Most of the staff showed me utmost respect a... Read more
from
Submitted on 08-05-2016
From the moment we arrived the staff was helpful, friendly and enormously accommodating. A true 5 star hotel. When we return to Florence we will be sure to stay here again. We had a junior suite which was perfect in size. It put us in close proximity to all the sights and in the neighborhood in which our sin now lives.
from New York City, New York
Submitted on 16-05-2016
beautiful old world hotel with modern amenities. we love the santa croce neighborhood because it's both residential and accessible to everything we want to see in florence. the staff here is knowledgeable and friendly, the rooms are beautiful as are the views. very good bathroom facilities. plenty of space, unlike many cramped italian hotel rooms, and the common areas are lovely. add a small spa and this is "excellent" in my book!
from London, United Kingdom
Submitted on 17-05-2016
We came in very late and were greeted warmly and shown to our room. Very small, no view, no hot water. Issues with water delivery in the area were blamed. Problems still with water in the morning. We were told later that "sometimes a plumber has to look at it after that happens." Then why didn't they initiate themselves? We moved to a different room after pressing on them. We had another day on the end of our stay where they upgraded us to a nicer room and left a nice amenity. Building is clearl... Read more
from Passy, France
Submitted on 21-05-2016
Let's be clear, this is not a budget or even a mid range hotel. It's a Relais Chateau and with that comes its price tag. But we went there for a treat. And it was an experience. Very professional staff. We had a beautiful suite that had a slight view of the Basilica Santa Croce (room 201). The lounge is just incredible, you need to ask to have your drinks served in there. It is not easy to get good house wine by the glass but they served me a Villa Antinori that was very good. We didn't eat at t... Read more
from
Submitted on 29-05-2016
It all started when I arrived, after a few hours of driving and I stoped in front of the hotel... Nobody. Inside, outside, nowhere. After parking widely in the street I venture inside the hotel trying to understand the path to the reception, incomprehensible. After a few minutes somebody pops up from nowhere. I was half saved. I leave the car, get to my room 500 ‚?¨ the night for a bedroom without bathtub... they must have been kidding?! No they werent. The decoration reminds me of a highway ... Read more
from Yorba Linda
Submitted on 31-05-2016
This hotel is honestly at best a two-star hotel and not a five star. First room they gave us at a cost of almost 500 Euros per night had a used Q-tip on the floor. The paint was patched up, big holes and gashes in walls, dirty bathroom walls, gritty, grimy bathtub, old and worn furniture. We complained and the staff was nice enough to give us their "Renaissance Suite". The ceiling Frescos from 1700s were interesting, but we could not sleep due to the sewer smell coming from the bathroom. Go ... Read more
from St. Albans, United Kingdom
Submitted on 18-06-2016
Went to Florence for a special birthday and chose this hotel. Checked in with a warm welcome and a glass of Prosecco, great start! The room was spacious, comfortable and very well appointed. Our room on the third floor had a wonderful view across the roofs to the Duomo. All staff very efficient, friendly and spoke excellent English. The Breakfast had a great variety and all local produce. We did not try the Prosecco at breakfast but it was on offer! Overall a splendid hotel, ideal for a special ... Read more
from Houston, Texas
Submitted on 19-06-2016
We arrived here for a 6 night (pre-paid) stay in a Grand Delux room with high expectations. My travel agent described this as a 4.5 star property, perhaps because of the exceptional staff, location and the beautiful public areas. We found the staff, particularly Carlotta, Lisa and Michele, made us feel as if we were royalty. The location is close to most of the tourist sights and we walked everywhere easily. The first room we were shown overlooked the entrance to the hotel (#210 I think) It w... Read more
from
Submitted on 20-06-2016
From the Initial welcome from the doorman, to being shown to our room by the receptionist, this small hotel outdid it's bigger sister hotel in Rome. This is a small team of staff, and nothing Is too much for them. As a bonus it is centrally located and walking distance to all the major tourist spots. We are here for three nights, this being our first, and already I have no hesitation in saying we'll be back!
from
Submitted on 20-06-2016
The hotel is just beautiful, a piece of art!!! Well located also, feels you're inside of those castles but yet comfortable and cozy Food is always great All personal are super nice and friendly I'm definitely comming back to this hotel, one of the bests I've ever stayed in
from Paris, France
Submitted on 22-06-2016
We stayed 5 nights at the Relais Santa Croce in May while we were visiting Florence and Tuscany with my wife. The hotel is very conveniently situated. Central enough to be at a short walking distance of the vast majority of the great city spots while not being overexposed to the super busy crowded areas. So after returning from your daily marathon across this fabulous city you can enjoy the quiet and relaxing atmosphere of this 18th century palazzo. The staff is very friendly and effective. Mo... Read more
from Chicago, IL
Submitted on 14-07-2016
Perfect experience from start to finish - from the welcome and check-in to our departure. We stayed in a deluxe room which was very large and comfortable. Great air-conditioning for the 100 degree temperatures outside. All service was as expected for a 5-star hotel. Perfect location for seeing Florence sites on foot. Would definitely stay there again and would also recommend it to others.
from
Submitted on 31-07-2016
We spent 3 nights here and loved every minute. The service is exquisite, the rooms are beautifully furnished and the attention to detail is amazing. We especially enjoyed the steam shower in our room. A welcome treat after a long day of sight-seeing! The next time we're in Florence we will be sure to stay here.
from Cleveland, OH
Submitted on 07-08-2016
The Relais Santa Croce is definitely an above average and very good hotel. The property is beautiful and with only 20 some rooms - the place has a grand bed-and-breakfast quality. The rooms are well appointed and a good size and the bathrooms modernized. The staff is very courteous and ready-to-help. The property is a little out of the way (10-15 minute walk east of the city center). At check-in the bellman was very responsive and our luggage was in the room quickly - which was greatly app... Read more
from Bletchingley, United Kingdom
Submitted on 09-08-2016
This is a classy small hotel circa 24 rooms with excellent service and beautiful ambiance - perfect to escape the huddle and bustle of the lovely city. The gourmet restaurant run by others on the ground floor was closed for August and the hotels own restaurant on the 1st floor like the bar barely used which is a shame.
from
Submitted on 14-08-2016
We loved our 3 night stay at Santa Croce. The hotel itself is like staying in a palace and we felt really pampered and spoilt. The hotel is very well located for all the major sites in Florence. We were lucky to be upgraded to a junior suite which was fabulous and spacious. The staff couldn't have been more attentive. All in all a memorable experience and we hope to be back soon.
from
Submitted on 16-08-2016
The entire hotel and the surroundings are absolutely mindblowing. The hotel could be a museum itself. Its worth to look around if the premises if you have the time. The room was exactly what I asked for. I got a view of Santa Croce church which made our stay even more enjoyable. The snacks and fruits every day are a nice touch as well. On the other hand, the maid did not come to our room 4 times in a row. This in my opinion is not acceptable, especially for a hotel with such a luxurious reputati... Read more
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