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Hotel Monna Lisa

Firenze (Florence), Italy (FLR)

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Based on 1077 reviews
Room & Rates
Superior Room

Superior Room

1 double bed or 2 twin beds
Entertainment - Free WiFi, LCD TV
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Free toiletries and a hair dryer
Practical - Safe, desk, and phone; cribs/infant beds available on request
Comfort - Air conditioning
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Superior Single Room, 1 Queen Bed

Superior Single Room, 1 Queen Bed

1 queen bed
172-sq-foot (16-sq-meter) room with courtyard views

Entertainment - Free WiFi, LCD TV
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs/infant beds available on request
Comfort - Air conditioning
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Standard Double or Twin Room

Standard Double or Twin Room

1 double bed or 2 single beds
172-sq-foot (16-sq-meter) room with courtyard views

Entertainment - Free WiFi, LCD TV
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs/infant beds available on request
Comfort - Air conditioning
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Hotel Monna Lisa
Borgo Pinti 27, Florence, Italy 50121

Make yourself at home in one of the 45 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access and a television in a common area.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.


Know Before You Go

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 1 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: EUR 22 per day
  • Crib (infant bed) fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • 24-Hour Front Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1077 reviews
from Rochester, New York
Submitted on 16-05-2016
We booked our Florence with a need to be near the Duomo. Our daughter is studying in Florence and her apartment is in the area. Our travel agent recommended Hotel Mona Lisa having stayed here herself. The hotel is charming and older. Not terribly large. The pictures on the website are accurate. We were not disappointed. Since this was our first trip to Italy and we do not speak Italian, we appreciated the English speaking staff. They are gracious and helpful. The hotel's garden area is a treat. ... Read more
Submitted on 17-05-2016
Beautiful hotel, fantastic location, would recommend it to anyone travelling to Florence who wants to stay somewhere special. Clean, quiet and friendly. An absolute treasure in a wonderful city and so close to the centre too. Cant see anyone being disappointed.
from Tampa, Florida
Submitted on 19-05-2016
This 12th century building has all the comforts one could want. Lovely decor, comfortable bed, pretty and functional bathroom, wifi, etc. The staff was very helpful. Breakfast was ample. The location is great.
from Conway, South Carolina
Submitted on 24-05-2016
This is our second stay at the Monna Lisa. This hotel is excellent at every level, from front desk and room service, breakfast and the bar, the rooms overlooking the garden, the appointment of the rooms and location. The front of the hotel has the character of the centuries old building that houses it. The location is within walking distance of all of Florence. Molto bene!
from Paradise Valley, Arizona
Submitted on 24-05-2016
This is the second time my wife and I have stayed at the Mona Lisa. It is unquestionably our favorite place to stay in Florence. Comfortable and stylish rooms, great customer service, and a location that can't be beat. What more is there to say?
from Berlin, Germany
Submitted on 04-06-2016
The room 26 is dark and not as far as beautifull as the rooms exposed at the website. The staff is friendly. The hotel is well situated to the center, so that you can walk everywhere easily. The entry and the garden are lovely.
from Woodstock, United Kingdom
Submitted on 06-06-2016
The location of the hotel could not be faulted - within a few minutes walk of all key places of interest and in a quiet (narrow) street. Steeped in character with friendly staff it made for a very pleasant stay. We stayed in October when the weather was not good enough to take breakfast on the terrace which made taking breakfast a bit of a bun fight. There is fairly steep charge for internet in the bedrooms and the internet connection in the communal areas is poor - a great chance to escape w... Read more
from Denver, Colorado
Submitted on 06-06-2016
This is an interesting hotel. We did not have a bright room like that pictured but rather a very dark room with deep red bedding and wallpaper and curtains with stained rugs. Not at all cheery. The common areas were worn and dingy filled with eclectic art which made it look neglected rather than charming. The gardens were lovely, breakfast was good and the location convenient but overall a disappointment.
from Blacksburg, Virginia
Submitted on 07-06-2016
Hotel Monna Lisa was recommended to us by a friend who has stayed there numerous times, and the experience did not disappoint! The staff were all helpful and friendly, the setting lovely and welcoming, the garden a calm, green respite after hours of touring on cobblestone streets and urban museums. We also found the location to be extremely convenient for getting around to various sites around the city, with some excellent restaurants, shopping, post office, etc. all within walking distance.
from St. Petersburg, Florida
Submitted on 07-06-2016
The Hotel Monna Lisa, originally was a Villa. The owners have kept that feeling by having original art, and antiques, throughout the establishment. Upon arrival one walks through a beautiful courtyard, then enters the Lobby, of the Hotel. Check in is very quick, and you immediately feel your in a special place. The lobby has the feel of a comfortable drawing room, in a old villa, you want to sit and read a book, instead of exploring Florence. Off the lobby is a small bar, where it is very ea... Read more
from Gold River, California
Submitted on 16-06-2016
We loved our stay there. The rooms are decorated in old world Italian fabrics and furniture. The living areas for guests are comfortable and inviting, including their bar which is open every afternoon. The breakfast room is beautiful with excellent food and service, and you can sit inside or outside. It has a beautiful garden which provides a quiet backdrop for the guests' rooms.
from Toronto, Canada
Submitted on 16-06-2016
My wife and I recently stayed at this hotel centrally located but far enough away from the noisy areas of town. It was well within walking distance and made for a perfect place to tour Florence on foot. The front desk staff were great and the breakfast room and breakfast were also above average. The room though was a bit dark and dingy.
from Chicago, Illinois
Submitted on 17-06-2016
Customer service levels provided by staff were uneven. Our initial experience was very positive. Upon arrival there was a lovely lady (Regina) at the front desk who was very helpful to us and accommodated our questions and needs. She provided a high level of personal customer service during our stay. On the other end of the spectrum, there was another lady (name escapes us) at guest reception who was not committed to customer service. On more than one occasion, she displayed an uninterested ... Read more
from Pittsburgh, Pennsylvania
Submitted on 18-06-2016
This place is beautiful! It is a former convent and is not modern by any means, but the building and grounds (especially the garden) are well maintained and nicely decorated. The rooms are small but clean and our room had a view overlooking the garden. Many of the reviews mention "outdated", but that to me is part of its charm and attraction. Breakfast was good, with an assortments of cheeses, croissants, cereals, and fruits. Customer service was good. Actually I'd say Regina was great. So warm ... Read more
from Granville, Ohio
Submitted on 19-06-2016
This was a return visit to the Monna Lisa after 10 years, and it was exactly as I remembered ‚?? felt like coming home each time we returned to the hotel. Not stuffy, and a little quirky, but nice. The staff was very helpful but never overbearing, and it was so easy to get wherever we wanted to go in the city from Borgo Pinti. Quiet and private - I would recommend it highly to someone who doesn't care about the trappings of more expensive hotels.
from ann arbor, michigan
Submitted on 26-06-2016
Loved the hotel and location but be aware that there are a lot of changes in levels throughout the hotel. My mother in law fell and needed stitches in her head. While the hotel staff were very nice about helping us, they barely went out of their way to make it easier on her. No apologies, no perks, just telling us how to get to the nearby Emergency room and asked a few times how she was doing. Disappointing. Otherwise, hotel good value .
Submitted on 26-06-2016
My wife and stayed at the Monna Lisa hotel between 22 to 24 Jun 2016. We found the hotel to be charming, very clean, nice comfortable beds, good wifi, nice a/c, reasonably sized rooms and excellent staff. It has a very good breakfast. It is centrally located within walking distance of all Florence major attractions -- we even walked to/from the train station. There is a very nice, non touristy, piazza a short walk as one exits to the right of the entrance. It has a nice history. W... Read more
from Cheltenham, United Kingdom
Submitted on 27-06-2016
You can expect to trade some minor modern creature comforts for classic accommodation - e.g. I couldn't stand up straight in the shower. Location is ideal for exploring the city. The staff are exceptional in their endeavour to attend to anything you need. Street noise in Borgo Pinti late in the night from scooters and revellers means that anyone used to tranquillity needs to ensure they get a room facing the courtyard.
from London, United Kingdom
Submitted on 02-07-2016
Lovely old hotel close to the city centre but with a beautiful garden to sit and read in late afternoon. Lovely breakfast in the garden. Alternatively you can sit up in the solarium and read and sunbathe.
from Midrand, South Africa
Submitted on 05-07-2016
The hotel did not tell us that we could ignore the ZTL zones which made getting to the hotel quite stressful. The hotel is old - obviously and of historic interest. What a privilege to stay somewhere with such history. BUT - there's an over whelming sense of age - it is hard to describe. There is very little "sparkle" or freshness about the place. The staff are pleasant enough but don't go out of their way to welcome you but rather sit behind the big reception desk. More could be made of t... Read more
from Dublin, Ireland
Submitted on 08-07-2016
I stayed one night on my visit to Florence from Rome early May and did not have a pleasant stay. I booked a classic room which was actually an economic room and definitely not worth as its too noisy. I would prefer to pay a bit more and have a better The hotel is 10mins walk from Dome. The staffs are friendly and breakfast is quite good.
from Pontypool
Submitted on 14-07-2016
Excellent hotel, great location, lots of Italian atmosphere and reflects the art of Florence. The rooms were full of lovely furniture. The hidden courtyard was delightful and was a great escape in which to relax.
from London, United Kingdom
Submitted on 16-07-2016
My husband, young son and I stayed at the Mona Lisa and we loved it. A great location for seeing the sights. We loved the cool dark rooms with antique furniture, the dark green marble bathroom with lots of white fluffy towels, the well stocked mini-bar and we loved the courtyard with scented Plants and trees. It may have been a little noisy outside with the scooters but we are in the centre of Florence after all.
from Oxfordshire, United Kingdom
Submitted on 19-07-2016
Charming, eclectic hotel in the center of Florence, close to the Duomo. Just right for families, with: friendly staff; cool, dark & spacious rooms; and a sumptuous Continental breakfast buffet. Our foodie highlights: - Smooth & creamy hot chocolates - not too hot & served in silver pots,10/10 - Homemade crunchy granola, 8/10 - Fresh fruit salad, 9/10 - Marmalade turnover with flaky puff pastry & a sprinkling of icing sugar, 10/10 Address: Hotel Monna Lisa. Borgo Pinti, 27 - 50121 Firenze
Submitted on 19-07-2016
This was a recommendation. Great hotel. Location is key in Florence, major tourist attractions 15 mins walk. Centrally located, has lovely gardens and good size rooms. No irons, so you will need a travel iron. Some staff are very friendly, some not so much. But you cant have everything. Definitely would stay here again.
from Texas
Submitted on 25-07-2016
I recently stayed at the Hotel Monna Lisa, on Borgi Pinti (a great location) in Florence. What a treat!!! This restored hotel is elegant, yet warm and cozy, and exudes charm and character. From the beautiful antique furnishings, to the spacious well-manicured courtyard, there is so much to enjoy about this gem of a hotel. The staff were very helpful and accommodating; breakfasts were excellent. The location - close to restaurants and sites - can't be beat. We found the price to be reasonable ... Read more
from Fort Lauderdale, Florida
Submitted on 25-07-2016
THIS IS NOT A 4 STAR HOTEL!!! This hotel is in a good location but the hotel itself is terrible. The staff are rude and the rooms are like a dungeon. Do not stay here. The toilet broke at midnight the water kept running and there was nothing they could do but move us to another (terrible) room and we have to move all of our luggage up 2 flights of stairs in the middle of the night. The decor and style of the hotel is ugly and everything is old.
from City of Venice, Italy
Submitted on 26-07-2016
Hotel has a nice garden and at the heart of Firenza. The decor and furniture were "classical" Italian. But the wi-fi was impractically slow and the staff at the front desk was cold and unfriendly. Early morning (7:30), the breakfast staff was short handed.
Submitted on 27-07-2016
My expectations were not unreasonable however this hotel was not nice. The front desk staff is not helpful or friendly. The rooms are smelly and we came home one night and someone had been inside our room. They took our bedspread and wadded it up and put it in the wardrobe. My daughter and I had made the bed before we left for dinner and came home to the bedspread missing. Made it VERY hard to sleep that night and when I called the front desk the person couldn't speak English and was not helpful... Read more
Submitted on 27-07-2016
As many reviewers have stated, the Monna Lisa Hotel is very convenient to most attractions within walking distance. This hotel is an oasis that I would go back to Florence just to stay here again. This is a14th century building which has been smartly restored while maintaining the elegance. The hotel staff was friendly and accommodating, delivering our heavy bags directly to our room on the second floor. The breakfast was special with delicious coffee in a lovely setting. I felt like I was in ... Read more
Submitted on 29-07-2016
Lovely hotel. In the heart of the City. Less than 5 minutes walk from the main attractions. Plenty of good restaurants around the area. Hotel has a nice authentic feel to it. Rooms individualised. Grounds are pleasant. Staff are very helpful and friendly. Breakfast was very good. Would recommend. Exactly what you need from a city hotel.
from High Wycombe, United Kingdom
Submitted on 30-07-2016
would be great if this hotel had a resterant,if the fridge worked ,the staff where great, breakfast could be has a bit more adventureous, rooms nice....but need more drawer out suitcase,bad
from Orlando
Submitted on 30-07-2016
It's a very nice hotel with a lot of charm and excellent service. The garden is nice for a relaxing evening. Each room has its own character. We have been here twice. This time, our room was very big with three AC units!, a very nice thing for the hot July weather. The location is excellent as everything is at a short walking distance. I will go back without thinking it twice!
Submitted on 04-08-2016
We stayed here as a party of four in two classic rooms .Each was spacious and very clean . Both had stunning garden views. This hotel s not modern , but full of history which adds to its charm. Breakfast is served in a stunning dinning room with plenty to choose from . Garden is beautiful , it's a real delight to have pre dinner drinks served by a friendly barman. All staff were welcoming and friendly. Go and enjoy
from London, United Kingdom
Submitted on 05-08-2016
I hardly write any reviews, as I am a busy clinician. But I couldn‚??t resist this time as I feel being a good human being it is my moral duty to warn about this hotel to other unwary travellers so that they don‚??t have to go through the same horrifying experience like us. My family and I had a horrible nightmarish experience in this hotel. We believe it was the worst hotel we have ever stayed. We still get shivering down the spine, thinking about the sleepless night we spent in this hotel. ... Read more
from Watford, United Kingdom
Submitted on 05-08-2016
Really nice hotel with excellent location. Staff were really friendly and helpful. Loads to see in Florence and plenty of good restaurants but would recommend the Galileo Museum. If you want to see David they sell timed tickets opposite and we purchased in morning and came back and worth 4E to avoid the queue and definitely a must see. If you are up for travelling out San Gimignano and Sienna were beautiful. We did a wine tasting at Tenuta Torciano near San Gimignano which was really fun and f... Read more
from Bethesda, Maryland
Submitted on 07-08-2016
Very unique hotel. Walking distance to good food and museums. Off quiet street so it's easy to get a good nights sleep. The staff was friendly and the breakfast, which was included, was yummy. No scrambled eggs... if you really have to have them. Would definitely stay again.
from London, United Kingdom
Submitted on 11-08-2016
Just returned from having spent four nights at the hotel. The hotel is full of Florentine character, as it had been a villa in a former life. The hotel is full of original paintings/ stone sculptures giving it a real sense of history. Great location for exploring Florence on foot, close to the Duomo. Plenty of variety of quality food on offer at breakfast. Room clean, sheets changed daily, air conditioning in rooms. I would stay here again.
from Thorndale, Pennsylvania
Submitted on 14-08-2016
We loved this hotel. The whole place was beautiful, and the room we had was amazing. The staff were extremely friendly and helpful; for example, we had to miss breakfast for an early day trip one morning, so they made sure we had a bag of food packed to take along. The location is very convenient and close to the Duomo and other places of interest.
from Cheshire, United Kingdom
Submitted on 29-08-2016
We stayed here for 4 nights whilst on our honeymoon. The staff were all lovely and the hotel is magical. I'd love to stay again when we return to Florence. Wifi was free and other facilities were brilliant. It was a short walk to the Duomo and about 20mins to the station. Being tucked down a quieter street is great so you get a little peace from the city.
from Middleton, Wisconsin
Submitted on 30-08-2016
The best hotel I've ever been to by far. If you enjoy priceless works of art, then this is the hotel for you. The walls are covered with gorgeous paintings. Sculptures can be found scattered throughout the hotel. The byzantine hallways awake a childlike wonder previously forgotten. The staff are generous and accommodating and the location is superb. Air-conditioning is great. Beds are firm and comfortable. More than several courtyards and A solarium provided ample outdoor enjoyment with privacy.... Read more
from Ventura
Submitted on 06-09-2016
Great breakfast, close to the Duomo, generally quiet, nice courtyard. Air conditioning varied. Sharp front office staff keep the place steady. There's some great restaurants on the very street this hotel is located.
from Atlanta, Georgia
Submitted on 06-09-2016
This hotel is very unassuming and plain on the outside but once inside, it's like finding a hidden treasure. The courtyard, outside bar and rooms are wonderful. Our room was a two-story loft style with a vintage Italian feel and a couple of modern touches. One bed on the top and a sofa bed on the bottom. Each area had it's own bathroom (separate toilet and tub area) that was nice but narrow. The closet... small. Bring your own toiletries as they provide some but they're scarce and small in size... Read more
from Portsmouth, United Kingdom
Submitted on 06-09-2016
I just needed to reiterate how incredible this hotel is. Smack bang in the centre of Firenze, no more than 15 mins walk from any of the excellent sites, galleries and piazzas. Hotel - 10 out of 10, Staff 10 out of 10, location 10 out of 10, Breakfast 10 out of 10, Room 10 out of 10, Decoration 10 out of 10 and ambience 10 out of 10. I lived in Naples for 4 years and thought I knew the Italians and Italy - wrong!!! Whether you are rushing to see every beauty spot in Italy, honeymooning or as a fi... Read more
from London, United Kingdom
Submitted on 14-09-2016
This hotel was formerly a Renaissance palazzo and is situated in a quiet side street just minutes from the famous Duomo in the main square. You walk through a large doorway and looking up, see painted ceiling panels c.1600 swirling with heraldic arabesques and decorations gone berserk. The hotel staff are friendly and speak fluent English, which is helpful. My room was situated adjacent to the charming garden, which is beautifully laid out, with rose bushes and a tinkling fountain. Its a deligh... Read more
Submitted on 15-09-2016
The room was small but sufficient. Beds were very hard but the balcony overlooking the garden was very nice. Breakfasts included but nothing fantastic. Overall, a clean friendly atmosphere. The staff was helpful and spoke English, interesting history of the property which was over 500 years old!
from Staten Island, New York
Submitted on 17-09-2016
They deserve a BIG ZERO!!!! We booked two rooms for a three night stay at the Hotel Monna Lisa from 5/17 - 5/19/2016. We had stayed at this hotel eight years ago and loved it, so we were looking forward to returning. We had room numbers 41 and 42. Do not stay in these rooms they had a funky sewerage smell and mosquitos. And we will NEVER stay here again!!!!! We arrived in the evening and went to dinner right away returning after 11 pm the first night (5/17) and went right to bed. We did no... Read more
from Pleasant Valley, CT, USA
Submitted on 22-09-2016
This hotel couldn't be in a better location. Lovely old building. Beautiful gardens and relaxing rooftop solarium. Breakfast was wonderful. Rooms had some type of air freshener that really had a too sweet smell. We asked to change rooms, but the other room smelled the same. Just opened the window at night.
from Southampton, United Kingdom
Submitted on 23-09-2016
This is a very well located hotel within easy walking distance of most of the main tourist destinations. The hotel, or at least part of it dates back to the 13th century and was probably a convent. We had a good sized room with a comfortable bed with was kept spotlessly clean. The staff on reception were always helpful and friendly. The only reason I did not give the hotel five stars was that it does not serve food apart from breakfast and that is very average.
Submitted on 24-09-2016
Florence hotel located in the center keeps intact the appearance of an ancient Florentine residence. I was glad to be surrounded by paintings, frescoes and sculptures from the Renaissance. Reception staff is friendly but it is not enough to feel good in September when nights are cold and heating system off yet...
from Benfleet, United Kingdom
Submitted on 27-09-2016
This is a very nice hotel in the heart of Florence and all the major attractions are within easy walking distance. Our room had a very comfy bed and was nicely furnished, with a balcony overlooking the garden. The garden itself is very pretty and surprisingly quiet, a lovely place to relax and be served drinks. The only drawback with the room was that there was no bath and the shower room was tiny, but we were happy to make do as everything else was so nice. The breakfast room is delightfully de... Read more
from Vancouver, Canada
Submitted on 28-09-2016
What a great little find for my first visit to Florence. Even the friends I was visiting had never heard of it, but they agreed I'd done quite well to find the Monna Lisa at ‚?¨79/night B&B. I really felt like I stepped back in time - the walls were covered in paintings, pottery, and antiques...almost cluttered but not. I got lost the first few times trying to find my room, walking up the wrong stairwell or down the wrong hallway! It was almost like an adventure, but not in a negative way. My ... Read more
from Alliston, Canada
Submitted on 29-09-2016
A nice place to call home for three days while visiting Florence. Very fine accommodation, met our requirement for relative quiet and access to a substantial and healthy breakfast. And it is only about 5 minutes walk to the Duomo. The Monna Lisa offers decor that is tastefully historic, elegant and somewhat eclectic.
from Bath, United Kingdom
Submitted on 06-10-2016
This hotel is only a 10 minute walk from the very center of Florence, which is essential because you will be walking everywhere on your visit. The staff are friendly and helpful, our room was none too large but quite adequate with a decent shower, quiet and comfortable. If you want to use the safe you will have to get the key from reception. Florence has mosquitoes so use the repellent in your room. The breakfast is good (not a Full English) but more than adequate. The public rooms are delightfu... Read more
from London, Canada
Submitted on 09-10-2016
So glad we stayed here when visiting Florence for 5 nights. We had 2 rooms, one for adults and one for the kids. Each room was different. Ours overlooked the interior courtyard and had a balcony. We loved it. The hotel is really close to everything, its clean, very comfortable. Staff are very friendly. Barman was a hoot! It has plenty of history, and a wonderful ceiling to admire in the interior lobby. The breakfast had a good choice, was healthy and the coffee is to die for. Can't wait ... Read more
from Great Falls, Virginia
Submitted on 12-10-2016
My two adult children and I loved this little hotel. It is perfectly located near the Duomo, museums, historic sites, restaurants, and shopping. The staff was friendly and helpful with directions and recommendations. Accommodations were fine and the garden is lovely for cocktails. Loved the art throughout the hotel. We would definitely stay here again.
Submitted on 12-10-2016
Very nice historical hotel, clean, nice and wide rooms, very friendly, helpful and nice staff, near the Duomo and other service facilities such as restaurants, supermarket, banks, speed wash and etc ..
from Nuneaton
Submitted on 13-10-2016
I visited Florence with a friend for 4 days 3 nights on a wine tour. This hotel was an excellent place to stay, very interesting old building, set in a quiet location, but very convenient to walk into the centre, around 10 minutes. The staff were extremely helpful and always helped with a few niggles we had with the room, one of the light bulbs had gone, and they dealt with it immediately, I does not have a restaurant, but this was not a problem as close to other eateries. The breakfast was ... Read more
from Seattle, Washington
Submitted on 13-10-2016
We spent a week in Florence in September and had a wonderful trip. The Hotel Monna Lisa was a big part of the success of our adventure. It's located right in the heart of everything, in one of the most beautiful cities in the world. We were in Room 9 in the old part of the hotel. It was spacious, bright and immaculately clean. The bed was large with lovely soft linens, and the bathroom huge. Breakfast was especially generous, with made-to-order eggs, fresh juices and fruits, meats and chee... Read more
from West Midlands, United Kingdom
Submitted on 16-10-2016
Not a luxurious hotel in my opinion and had a bit more expectation from a 4 star hotel. It has so much potential to be an amazing hotel and definitely needs a revamp! It's an old hotel, with lots of antique art throughout the hotel. The staff on the reception are friendly and helpful. When you check in, if you want access to the safe you have to sign for a key and there is a cost if you lose it! When you go out you have hand in your room key to reception when you go out. Our room was on th... Read more
from Branford, Connecticut
Submitted on 18-10-2016
Ended up needing to get a last-minute room here when our Airbnb apartment was not ready. Absolutely gorgeous hotel. Classical architecture, wood work, etc. room was beautifully decorated. Friendly and accommodating staff.
from sheffield
Submitted on 18-10-2016
We had a poor start to our stay as when we arrived we were advised that our room was not ready due to a late check out ( we were an hour later than the check in time). So we checked in our passport and then we were advised to wait in reception and the room would be ready in approx 20 minutes but we did not get offered any drinks until my partner asked. I decided to leave our bags and go to explore Florence and the reception advices they would keep our bags safe. We returned about two hours later... Read more