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Hilton Florence Metropole hotel

Firenze (Florence), Italy (FLR)

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Based on 1718 reviews
Room & Rates

KING HILTON GUESTROOM

BRIGHT,COMFORTABLE ROOM, MODERN DESIGN, SAFE, FLATSCREEN TV, HI-SPEED INTERNET
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KING HILTON DELUXE ROOM

BRIGHT CORNER ROOM, MODERN DESIGN, KING, LARGE DESK,SAFE,SHOWER CABINET,INTERNET
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KING DELUXE CITY VIEW

PANORAMIC CITY VIEW, HIGH FLOOR, CORNER ROOM, LARGE DESK,SAFE,SHOWER CABINET,INTERNET
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KING EXECUTIVE ROOM

HIGH FLOOR, EXECUTIVE LOUNGE ACCESS, MINERAL WATER,BATHROBE, WI-FI
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KING EXECUTIVE CITY VIEW

HIGH FLOOR, PANORAMIC CITY VIEW, EXEC LNGE ACCESS,MINERAL WATER,BATHROBE,WI-FI
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KING EXECUTIVE CORNER ROOM

EXECUTIVE LOUNGE ACCESS, WI-FI CONNECTION, SLIPPERS, BATHROBE
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KING JUNIOR SUITE

TOP FLOOR, SPACIOUS SUITE, EXEC LOUNGE ACCESS, BATH TUB AND SHOWER CABINET,DRESSING RM,WI FI
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KING GUESTROOM CITY VIEW

PANORAMIC CITY VIEW, HIGH FLOOR, SAFE, FLATSCREEN TV, HI-SPEED INTERNET
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TWIN HILTON GUESTROOM

BRIGHT,COMFORTABLE ROOM, MODERN DESIGN, SAFE, FLATSCREEN TV, HI-SPEED INTERNET
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TWIN DELUXE CITY VIEW

PANORAMIC CITY VIEW, HIGH FLOOR, CORNER ROOM, LARGE DESK,SAFE,SHOWER CABINET,INTERNET
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TWIN EXECUTIVE ROOM

HIGH FLOOR, EXECUTIVE LOUNGE ACCESS, MINERAL WATER,BATHROBE, WI-FI
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TWIN EXECUTIVE CITY VIEW

HIGH FLOOR, PANORAMIC CITY VIEW, EXEC LNGE ACCESS,MINERAL WATER,BATHROBE,WI-FI
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TWIN GUESTROOM CITY VIEW

PANORAMIC CITY VIEW, HIGH FLOOR, SAFE, FLATSCREEN TV, HI-SPEED INTERNET
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Hilton Florence Metropole hotel
Via del Cavallaccio, 36, Florence, NA Italy 50142

5 miles/4km from Florence International Airport.Hop on our free shuttle bus to Florence attractions like the Uffizi art gallery and Cattedrale del Duomo. Tee off at Ugolino golf course in the Tuscan countryside. For relaxation, visit the Wellness Center and Whirlpool now open to guests.The Hilton Florence Metropole hotel has wireless internet access in public areas and business center open 24 hours. From Hilton Rooms to Suites, all rooms have LCD flat panel TVs and city views. Deluxe Rooms offer fluffy bathrobes. Choose a Executive Room for Executive Lounge access.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1718 reviews
from Leuven
Submitted on 22-05-2016
free shuttle bus available but only 1 bus every 1h15' and latest bus back 22:30. If bus is full, you need to pay a taxi at your own expense (20 euros one way). About 30' drive. Nice room, excellent bed, blinds to make room very dark
from Johannesburg, South Africa
Submitted on 22-05-2016
Overall, a good hotel close to the airport with well furnished rooms and free, fast wifi, thanks to Hhonors membership. Service was also good, with early checkin request honoured (Grazie!). Room service/breakfast selection was limited in variety /size but was a good quality offering. Conferencing facilities were very decent allowing a large plenary meeting with several breakout rooms as well. Small gym/pool area in the basement but didn't get time to indulge... This hotel met my expectations fo... Read more
from Ocean Pines, Maryland
Submitted on 22-05-2016
This hotel is clean, modern and has very friendly staff. It's not right "in" town but the hotel has a shuttle and a taxi only costs between $11 - 22 depending on traffic. We had access to the executive lounge. Beautiful views and we had a tasty pasta/salad dinner there one evening. Would definitely recommend and would stay again!
from
Submitted on 22-05-2016
Though far from the city centre but the shuttle service provided by the hotel makes it convenient to travel to and fro. Good hotel and good service. Average breakfast. Overall a comfortable and luxurious stay
from Pflugerville, Texas
Submitted on 23-05-2016
I'm giving this rating mainly for the room decor and mediocre food. The front desk and executive lounge staff were very friendly. We stayed for 3 days in a room on the 14th floor. The Tuscan view from the room was to die for. The room was clean, but I really disliked the modern decor. The night stand and desk were made completely of glass. The bed was really low to the ground. The straight lines and glass were just too modern for my taste. The hotel is outside of the city center so you ... Read more
from Albury, Australia
Submitted on 31-05-2016
Although a bit out of town this hotel is a good price and a free shuttle service takes you into town. It would be good if the shuttle service ran a bit more regularly- there is 2 hours between buses around lunchtime and again in the evening. Rooms were OK with a great city view. Staff were friendly enough. The bar is overpriced
from Tokyo, Japan
Submitted on 01-06-2016
Below average hotel in the Hilton chain. Hotel had a shuttle to downtown however imagine a hotel with 200 rooms worth of guests all waiting for a 20 passenger van. Room had mosquito problem out of nowhere.
from London, United Kingdom
Submitted on 02-06-2016
We had a lovely break in this hotel. We arrived quite early on in the day and they upgraded our room to a city view which was brilliant. Even though we hired a car for our trip the shuttle bus was very handy when we wanted a wander about in town. The hotel car park was always empty and had spaces free. The room was lovely and clean and the hotel was very quiet. It is best to bear in mind that we stayed in Florence within their off-peak season so it was a lot quieter than maybe it is in the sum... Read more
from Glasgow, United Kingdom
Submitted on 03-06-2016
Hotel was clean,modern and staff very very friendly.Hotel was not in city centre but a courtesy bus was provided to take you there. We had access to the Executive lounge, beautiful views and tasty food provided Would highly recommend a stay at this hotel, and hope to return again shortly
from New Delhi
Submitted on 06-06-2016
Poor internet quality. The room that we were given had poor curtain on the window as despite being pulled, sun light came blazing in at 5 am! Location is not the best but thankfully the hotel has pick and drop facility running frequently to the main train station.
from Stansted, Kent
Submitted on 17-06-2016
Room with a good view of the center of Florence. the room is well appointed. The reception staff VERY good at their jobs. What a shame that the restaurant fails to produce food to the standard of this hotel. We dined here twice (there is not much available locally) and both our main courses were overcooked. The restaurant opens in the evening at 7.30 and by the time we left at about 8.30 they had managed to cater for about 12 people. The number of people perhaps says it it all. .
from Treviso, Italy
Submitted on 17-06-2016
The hotel is located 20 min far from Florenze down town, near the highway and near a med/low level shopping center. The room are quite big, the equipments are below the expectations (Air conditioning not working properly, the cleaning of the bathroom was not really perfect and they didn't recor properly once advised/ the floor in the bathroom was ruined). The breakfast is acceptable but always belwo the expectations).
from New Jersey
Submitted on 19-06-2016
Super clean inside out. Best thing: wooden floor, no carpet, no smell. I love the floor. 7 minutes drive to FLR airport. 10 minutes drive to downtown and David's statue. Friendly staff. Highly recommended.
from Indianapolis, Indiana
Submitted on 20-06-2016
The shuttle only runs every two hours! Be prepared to use alternate transportation. While the hotel staff was very nice and knowledgeable, I did not feel this hotel was up to Hilton standards. I will not be returning.
from Duluth, Georgia
Submitted on 21-06-2016
Hilton Florence Metropole was one of the best stays for this trip. My Hilton diamond status was recognized I was upgraded to the executive room. Breakfast was great and the lounge was very good. The lounge was located on the highest floor so it had a great view of Florence. Check in and out were so smooth and fast. I would like to say special thank you to Luisa at the front desk. I will definitely stay here again. Thank you!
from Preston, Lancs
Submitted on 25-06-2016
Enjoyed our stay over Easter holidays, very friendly and helpful staff. The shuttle bus is a great way to get to and from the centre, and very welcome sight when your feet are aching after a day of enjoying the many sights of Florence. The best part for us was the fantastic panoramic views of Florence and the surrounding countryside from the executive lounge, although the hotel photo with the wine glass is misleading, as the Duomo is much further in the distance.
from Cypress, United States
Submitted on 27-06-2016
This is a good hotel. We have stayed five years ago when it had opened. Bavk then the shuttle would take you into the city. It will only take you to a near by tram station which you have to take into the city. The rooms are nice and clean. The staff is very friendly. I would stay here again. The city is beautiful and you have amazing views from the executives lounge.
from United Kingdom
Submitted on 28-06-2016
This hotel is very clean and tidy, There is a shopping mall with 3 restaurants next door but nothing much else in the vicinity. WIFI is 10 euros per day 20 minute taxi drive to the centre of the city for 20 euros. 5 minutes taxi drive from airport. It has a small indoor pool and gym in the basement. Breakfast is pretty basic and mostly continental with scrambled eggs and bacon.
from Los Angeles, United States
Submitted on 01-07-2016
This was a perfect Hilton stay and idealized the values we want from a hotel. From the staff treating us like VIPs (even though were just gold), to the large well cleaned rooms, to the wide breakfast selection and the Swedish waterfall massage I think I have found the hotel that all Hilton's should learn from. The only downside is the shuttle to downtown is a pain to get to sometimes, especially with luggage. My recommendation is just take the 15 euro taxi whenever you can, it's quicker and mo... Read more
from New Delhi, India
Submitted on 02-07-2016
We had a nice experience at the Hilton Florence Metropole during our stay at Florence. We had the Junior Suite at the 15th Floor, which was quite spacious with a fantastic view. Breakfast was good but the menu was repetitive. The hotel is little outside the main city area but commuting was convenient due to the free shuttle provided by the hotel to the nearest Tram stop. The staff was polite and can do better with little more display of warmth. The in-room dining didn't live upto the expectation... Read more
from
Submitted on 03-07-2016
The hotel in and of itself was fine. The rooms were clean although the bathrooms do need a refresh (i.e. Scratches in the bathtub that looked dirty more than anything else). The food was good and the staff very accommodating. The serious inconvenience was its location and how far away it was from everything but the airport. Would return for business but not for leisure.
from Columbia, South Carolina
Submitted on 03-07-2016
Poor location for tour accessibility. First room had broken tiles in bathroom. They changed us to corner room. This wasgood. Depending on who was at desk gave you access to money exchange. I would not recommend this hotel.
from
Submitted on 03-07-2016
The hotel is itself located outside of main city center. The hotel has a shuttle that runs periodically throughout the day. Unfortunately, when we were there the shuttle took guests to the tram station. You then had to figure out how to take tram to the city. It's not very convenient. Taxis from the hotel to the city are pretty expensive. The room was fine the shower doors were too small and didn't enclose the shower area so the flood gets very wet, but all and all not bad. The view of the cit... Read more
from
Submitted on 03-07-2016
Outside of city, but good location for quick transfer to the airport. Average room, but the city view is nice. The room remained quite warm throughout our stay, even with the AC on low for the duration. There is also a charge to use the "whirlpool room/ hot tub," 8?/1p or 12?/2p, which seemed strange for a Hilton.
from London, United Kingdom
Submitted on 07-07-2016
Service are good but still can be improve . in the Lobby bar cafe is awful. I was surprised. . Room is clean but sound insulation is poor . can heard people run on top floor and people shut their door
from sydney, Australia
Submitted on 09-07-2016
The hotel is a very comfortable oasis away from the congestion of central Florence. Using the hotel shuttle and T1 train it is less than 30 minutes to the central train station, SMN. The shuttle runs only a few times a day so if you want to instead use the 77/78 public bus ensure you get clear information from staff about how to go between the hotel and Batoni roundabout.
from Annapolis, Maryland
Submitted on 12-07-2016
Hotel is in a good location and provides a free shuttle to downtown. Rooms were clean and comfortable. Did not partake in the breakfast as it was not included but took a trip downtown and ate there for 1/2 the cost of what was being charged at the hotel. Overall a nice hotel and location.
from
Submitted on 15-07-2016
Don't bother using digital checkin at this hotel. They'll allocate a different room and tell you it's better. It's a waste of time looking for a room through digital checkin. Also, don't go to breakfast at 6.58am as you will be turned away.
from Chicago, Illinois
Submitted on 16-07-2016
We stayed a night at this hotel on our way to wine country (at least that was our plan). We didn't end up in wine country because we cancelled the rest of that leg our out trip due to NO sleep at this hotel. Our air broke in the middle of the night (we understand this can happen) however how it was handled was terrible. After 2 different men came in and tried to fix it (in the middle of the night) and after having to go down to the front desk a total of 3X ( in the middle of the night). We wer... Read more
from Ghent, Belgium
Submitted on 18-07-2016
Staying at Hilton Florence Hotel is the great decision we made as this is a nice property which is slightly outside the city but they have a shuttle every hour with public bus connectivity as well .Rooms are nice & spacious with well furnished modern decor.We totally loves the separation between toilet & bathroom. Tea/coffee making machine with a kettle adds on the benefits. They have a beautiful gallery as well where one can leisure around & enjoy the serenity of Florence away from the hustle &... Read more
from
Submitted on 18-07-2016
My mother and I had a lovely stay at this Hilton property! First, Hilton Staff, we a recommendation: Please change your instructions for guests trying to find the hotel shuttle to "When you arrive at the SMN Firenze train station, find platform 16 next to the McDonalds at the front and the station. Stay INSIDE THE STATION and walk to the end of the platform where you will find a large red brick ramp that will take you to a large bus stop." The instructions we were provided were completely c... Read more
from Austin, Texas
Submitted on 25-07-2016
If you are an American traveling abroad and you are looking for a consistent Hilton experience this is NOT your hotel. The beds are SO hard it is like sleeping on a marble slab. Rooms are European in feel and decor, but do not think you are getting a Hilton bed. Staff was excellent. Know hotel is 20 minutes out of city center.
from London
Submitted on 28-07-2016
Almost perfect stay if our room was serviced the following day! Andrea at reception was very helpful and friendly. Last shuttle bus to come back was full so the hotel paid for our cab, very good service.
from Cairo
Submitted on 30-07-2016
My family and myself drove from Rome to Florence for a two nights stay at the Hilton Florence Metropole. In short, the establishment is really nice and the staff is extremely friendly. A great two nights stay
from Long Island, New York
Submitted on 02-08-2016
The room was huge and clean! The room was ready by check in. Wifi is a struggle at first but easy once you understood how to access it. The complementary shuttle bus to the city center is great, it's nice and close to the airport. I would definitely stay here again.
from Guildford, United Kingdom
Submitted on 04-08-2016
Excellent service and very modern hotel. Superb staff very helpful. The shuttle service to Florence works very well and is very frequent. Shame that jacuzzi was at the additional cost but it was free to use at all times. Our dinner at the hotel was lovely and we were offered a selection of traditional florentine dishes.
from Manchester
Submitted on 05-08-2016
This is an excellent hotel. All public areas and the room immaculate and spacious. Room had view over Florence. The staff at breakfast were excellent bringing a wide range of gluten free products for my husband who is coeliac. The standard of breakfast was excellent. There is a free shuttle service which we used and again this was great-full sized air conditioned coach. Overall would definitely recommend and stay again. Free secure parking too.
from London, United Kingdom
Submitted on 05-08-2016
My family and I thoroughly enjoyed our stay at Hilton Metropole. Things we loved are as follows: 1. There is free about hourly hotel shuttle service to central train station in the city center. 2. Modern hotel (Please avoid hotels situated in damp dingy olden buildings in the old city) 3. About 7-8 minute drive to airport and 10-12 min drive to city center (Cab costs between 15 and 18 euros) 4. Brilliant hospitality. All the receptionists were extremely helpful. 5. Jacuzzi with free water b... Read more
from Evans, Georgia
Submitted on 09-08-2016
We stayed in late June for 3 nights in a Junior Suite on the Executive floor. A lot of business travel has earned my husband diamond status so we enjoy the upgrades! Even though this stay was on points, we had an excellent room and service. The desk staff was extremely helpful. The room was spacious and clean, with an very large bathroom, including a separate shower and tub. My only gripe about it was that the shower was very small, with nowhere to put your bath products except the floor, w... Read more
from rome
Submitted on 12-08-2016
it was fantastic staying experience in firenze. considering the price of this hotel, u may have great experience in this beautiful city. FYI this hotel has a shuttle bus to city center-santa maria novella train station(free) and located outside of ztl.
from Fremont, California
Submitted on 13-08-2016
Overall was good. Not too far from bus stop to Central Florence. Room is nice and bright. Service is good. Negative - Online price for breakfast was so much different than at their site. 4 Euros vs to 14 / 18 Euro
from Monroe, Connecticut
Submitted on 14-08-2016
Exceptional service-- clean ;; a comeback hotel. Helpful in getting settled and navigating in and out of Florence. Attended to individual needs. Plenty of free parking. Accommodating to our individual schedule. Restuarants served fresh and inviting choices.
from
Submitted on 15-08-2016
Stayed at the Hilton for two nights and had an exceptional time, which I guess you come to expect from a respect hotel chain. The staff were great throughout, with the reception team speaking mulitple languages and offering a great degree of assistance for sightseeing and resturant bookings etc. Whilst the hotel is on the outskirts of Florence, the hotel provides a complimentary shuttle bus service to the the central train station, which is a 10 minute walk to the Duomo. Even if the shuttle ... Read more
from Sandefjord, Norway
Submitted on 15-08-2016
The perfect hotel for one night in Florence, it`s location are 5 kilometers from Florence towncenter, the hotel provided a shuttlebus every hour, perfect. We stayed in an executive room, very large and nice room. great bathroom, very nice bed and pillows. Good value, nice staff. The breakfast are ok, but it is hard to find great breakfast in Italy. I will Absolutely stay here again.
from Austin, Texas
Submitted on 01-09-2016
The hotel had an amazing city and tuscany view of Florence from our room (1407) and the honors lounge. The hotel provided a free shuttle into the city that made it convinient to get around. The staff was very nice, especially Andrea. He gave us a map and pointed out all the must see locations. They were definitely worth seeing!
from Sheffield, United Kingdom
Submitted on 01-09-2016
We had a short break here and thoroughly enjoyed the experience. All the staff went out of their way to make us feel welcome. Front desk staff were friendly and efficient and gave us all the information we needed. A big thank you to Giorgio, on the bar, who made our holiday by making my mum feel special and making us all smile. The hotel had everything we needed and was well-served by a regular bus service into the centre of Florence. Thank you for a lovely holiday.
from Los Angeles, California
Submitted on 05-09-2016
Free transportation to Santa Maria Novella Train station near the sites yet too far to walk. Great breakfast buffet, good accommodations & well appointed executive lounge for evening drinks & snacks. Great value for the money. Great staff very accomodating and helpful!
from Columbia, Missouri
Submitted on 05-09-2016
Honeymoon and staff forgot to do everything they insisted on doing for us including arrange for drivers (or even call drivers to get availability). 0-4 or 5 depending on how you count. Spend 100+ nights/yr in Hiltons. This was a stunning view of a room if a bit outdated from a plugs and electronics standpoint. But it could have been just fine. Not the best. Certainly mid pack but just fine. Staff blew it again and again and that is when they even bothered to acknowledge any guest exist... Read more
from Staten Island, New York
Submitted on 08-09-2016
Although this hotel provides a shuttle, it is a 25 minute ride to the drop off area. There is little around this hotel in regards to shopping, dining and nothing nearby for sightseeing. The rooms are very basic, and the beds are HARD!!! The executive lounge is accommodating, and that is probably the best thing about this hotel.
from Nottingham, United Kingdom
Submitted on 10-09-2016
Hotel located some distance from centre of Florence. Free shuttle bus but minimum 30 minutes journey. At busy times difficult to obtain a seat on the bus and it gets a bit nasty as there is a no standing policy. Clean hotel with air conditioning, tea & coffe facilities, bathroom. Problem with shower was fixed very quickly but air conditioning was noisy. Would still recommend if price is right. Surrounding area a little run down and nothing to do.
from Columbiana, Ohio
Submitted on 11-09-2016
Had two nights in this awesome hotel. The shuttle was a great addition to our sightseeing. Parking was a breeze and we just grabbed a bus schedule on our way to the room. Beautiful hotel in a beautiful city. The only odd thing for friends is having a glass wall that looks into the tub/bathroom. BUT there is a sliding wall that closes - thankfully. Amusing if nothing else. Definitely recommend.
from Oxford, United Kingdom
Submitted on 12-09-2016
Would not stay again due to several issues from exec lounge, cleanliness of room and food/service issues. Food was cold at breakfast and coffee was self service through one drinks machine. For a hotel with seating for over 100 people at breakfast it was just not good enough for the price we paid
from
Submitted on 12-09-2016
Solid and consistent example of what to expect from a Hilton Hotel. The hotel lived up to expectations and delivered against the Hilton promise. The shuttle service to the Florence centre was outstanding.
from Austin, Texas
Submitted on 14-09-2016
As a long time Hilton Member, we booked the Metropole for a couple of days, understanding there's a shuttle bus to the center of Florence. The hotel is a very nice hotel and only about 4 miles from the train station in Florence, but be aware that the distance and time to get there don't mesh up. A ride to the hotel will take about 15-20 minutes. The hotel is very clean and friendly, with a great staff, and the rooms are nice as well with one exception. Whoever designed the showers was not a ... Read more
from Livermore, California
Submitted on 16-09-2016
We stayed here for one night as I had forgotten to extend my other hotel's reservation, so had no place to stay. We stayed on the 12th floor. We had a view of old Florence in the distance. There was easy access from the Autostrada; toy could see the hotel from it, and it was only 2 turns. There is free secured parking under the hotel. We came in close to midnight after driving up from Rome with a few sightseeing stops. The entry area was bright clean and modern. The desk clerk was very ef... Read more
from Lincoln, United Kingdom
Submitted on 22-09-2016
A modern hotel with good airport access, but 20-30 mins away from the cultural centre of Florence depending on traffic. Nice air con room with comfy bed and modern bathroom. A good lounge with a surprisingly wide variety of food on offer at dinner time. Breakfast is limited, but main restaurant is available if you want more. A great view over the surroundings from outdoor area Friendly and helpful staff
from Norcross, Georgia
Submitted on 21-09-2016
If you are looking for a very good American style hotel in Florence and don't mind taking a shuttle, then this hotel is a great option. It has all the amenities that you would want and the staff was extremely helpful. I actually enjoyed staying away from all the noise and traffic of Florence.
from Indian Trail, NC
Submitted on 25-09-2016
We only had one night here (I am already hoping to return someday for at least 2 nights) and being Diamond Hilton members (and the trip was to celebrate our 35th Anniversary) were given a nice room with a view of Florence. The shuttle worked perfectly for us on our second day but due to the time we arrived the first day we used taxis back and forth. The taxi to the hotel from the airport was 28 euro and the taxi to and from downtown was about the same each way. The executive lounge had beaut... Read more
from Charlotte, North Carolina
Submitted on 25-09-2016
The hotel was great overall. There was a minor issue of communicating the need for a rag or wash cloth which was not present in room. Other than that staff was very accommodating. This has to be probably one of the better Hilton's in Italy.
from Lille, France
Submitted on 26-09-2016
Very nice room with sleek contemporary design. I slept really well in the firm bed. Plenty of storage and amenities in the room. Additional door to isolate the bedroom even more from hallway. Bathroom could be improved with a shower rather than a bathtub according to me but this is personal choice. Where it gets completely wrong is the breakfast buffet!!!!! Very bad international buffet with very cheap options ( shameful salmon bits and pieces, bacon with 80% fat, artificial scrambled eggs, ri... Read more
from Atlantis, Florida
Submitted on 26-09-2016
This year was our third visit to this excellent hotel. It is located outside of the city center and runs a shuttle bus back and forth from the city. After a busy day of sightseeing it is refreshing to escape the crowds of tourists and relax. There is a wonderful lounge on the fifteenth floor serving the executive rooms. They serve breakfast, appetizers and have added a pasta buffet. There are also complementary beverages. It is worth the extra investment to stay on this floor because of the man... Read more
from Grand Rapids, Michigan
Submitted on 26-09-2016
Convenient and close to the airport. Free shuttle to and from the train station. Great breakfast that is included with your stay. The staff are very friendly and accommodating. I would recommend a stay at this hotel.
from
Submitted on 27-09-2016
Room was very clean. Bed and pillows were comfortable . Great storage in room. Minimal noise; Staff helpful, 15 Euro breakfast could have been better. Eggs were cold. Too expensive for coffee and croissant eaters! Internet service was poor and at times I could not get on. No charge for service! Really appreciated the Shuttle Van. Over all stay was good and would stay there again.
from cornwall
Submitted on 29-09-2016
Large hotel with secure parking, rooms pretty clean, good buffet breakfast and evening meal. Shame you have to pay to use the whirlpool!!! But the free bus into Florence is great, about every hour and drops you by the station.
from Thessaloniki, Greece
Submitted on 30-09-2016
Medium breakfast for s Hilton. It would be better to pay more and have a Hilton quality breakfast. Personnel at breakfast bored,impolite low standard without proper service knowledge. Florence is a highly tourist destination. Hilton name deserves better quality. Lots of people from all over the world visit Florence and probably having in mind others country or city Hilton they will, as we did remains desolated at least
from Helsinki, Finland
Submitted on 07-10-2016
As Florence was fully booked I had to stay one night in this hotel. I am so sorry, but it was not close to perfect. Everything was a bit here or there; if you wanted to have brekfast at seven, it did not arrive 7. Dinner room was suppose to open 7.30pm, 10 mins late. Not even sorry. And the hotel is too far from city center. Allthough there is a shuttle service, it is still too far. So i change the hotel for next nights to Grand and I will let you know later about that experience.
from Tehran, Iran
Submitted on 09-10-2016
As a part of an Europe & round Mediterranean tour I, my wife & two grown up sons stayed in this hotel for two nights from 9 to 10th Sept. 2016 . The hotel is located outside Florence and at the edge of the city. To get to the centre you either have to take a taxi which might take a while at a cost of around 14-20 Euros based on which part you want to go to or use the shuttle minibus provided by the hotel which leaves with different frequencies according to the time of the day. Just next to the h... Read more
from Island of Hawaii, Hawaii
Submitted on 11-10-2016
My husband and I stayed here for 3 nights begging of October 2016. This is our 5th visit to Florence to meet our Italian friends living in the countryside of Tuscany and first time to say at this hotel. We booked the hotel after checking the reviews from Tripadvisor. The hotel staff are super friendly and helpful at the reception and the bar as well. Also the shuttle bus driver was extremely kind to help us on the day we arrived at the Florence train station pick up point. We like to express ou... Read more
from Chicago, Illinois
Submitted on 11-10-2016
Hotel is big by euro standards. We stayed at the top floor, the executive level for 4 nights. Our suite was impressive. Modern furnishings, comfy bed, spacious with sitting area, walk-in closet, a tub a shower, and a separate area for toilet. That was the only good thing about this hotel. Not centrally located, hence the free shuttle. Theres no uber in Florence so if your schedule doesnt quite match the shuttle's sched, prepare to pay about 16 euros during the day. At night theres a surcharge, ... Read more
from Boston, Massachusetts
Submitted on 12-10-2016
Great place, at good location.easy access to Florence downtown, hotel provides free service to magnificent Florence centro. Staff really helpful and well English speaking. Rooms are modern, clean and great WiFi signal.
from Seattle, WA
Submitted on 14-10-2016
Solid hotel and an easy option to recover from jet lag as it is a short taxi ride from the airport. This is not located in the Florence historical area and is 20 min ride away. The hotel provided a round trip shuttle to the historical district for sight seeing. We would definitely stay here again if we had a car or wanted to stay out of the busy historical district and just use their shuttle. We had a 2 room suite on the executive floor. A living area separate from the bedroom and a large ... Read more
from Manchester, United Kingdom
Submitted on 15-10-2016
After travelling around an unusually cold and wet Tuscany for a week staying in b&bs and guesthouses we needed some quality and comfort on our last night before flying home. We chose the Hilton Metropole Florence by searching for available hotels online. The price was good and we know what we're getting with an internationally renowned brand such as the Hilton. Our stay easily lived up to expectations and was exactly what we needed. Our room, on the 10th floor, was spacious, warm and comfortab... Read more
from Bruges, Belgium
Submitted on 16-10-2016
Very good and nice hotel located between City and airport . Clean rooms, good breakfast, lunch and diner . Very attentive and politie Staff with good service. Great stay for either business or holiday purposes !
from
Submitted on 16-10-2016
The hotel staff are extremely courteous and helpful. The hotel is situated out of the centre of Florence but the complimentary shuttle bus runs to a regular timetable which worked out well for hotel to city visits and the return. The only down side from my point of view was that not all dinner menu items were available and the selected bottle of wine was 'out of stock'
from London, United Kingdom
Submitted on 18-10-2016
Poor service. Despite being a gold member of Hilton HHonors, we got a very small room. The staff weren't helpful. Breakfast was a disaster. We went to the main breakfast room but the staff directed us to EXECUTIVE LOUNGE for the breakfast due to the long waiting time. They said it would be the same breakfast. The only thing we got as breakfast was old bread, some butter, jam and some fruits!!!!! The location is far from attractions. The hotel provides shuttle to and from city centre.
from Oklahoma City
Submitted on 18-10-2016
We have stayed at the Hilton Metropole approx. 8 times as it is very convenient for us. We spend a month in Italy each year and the last 2 days are at the Hilton as it is close to the rental car return, close to the airport, and they offer a free shuttle to city center. Not many restaurants outside hotel but sufficient inside with good comfortable bar with bar food. Hotel is comfortable, clean and the service is as expected in the Hilton tradition.
from Winnipeg, Canada
Submitted on 18-10-2016
Perfect hotel and location to experience Florence. Great view, clean room and helpful staff. The shuttle bus was very convenient to help explore the city. Front desk staff were able to assist us in planning our time in Florence which was a great help Would come back to this hotel and recommend it to others
from
Submitted on 20-10-2016
The hotel is not close to downtown but it has free shuttle service from the station which is convenient enough. We were greeted warmly by the front desk staff and the check in was smooth. The view from the Executive Lounge is great! You can see 270 degrees of the town. We went there when the sun was setting. The breakfast selection was good. They are all pretty much the same in Italy. We caught the first shuttle to downtown since we joined a day tour to Siena and San Gimignano.
from
Submitted on 21-10-2016
Beautiful room, good breakfast, lovely spa and gym, friendly staff. To have gym acces you have to pay if I remember well 10 euros. I liked the modern design of the room very much, especially the bathroom, there was some sort of window, from the dormitory you could see the bathroom, very interesting.It took about 10 min to get to the city centre with the bus.
from Sofia, Bulgaria
Submitted on 21-10-2016
Located out of the city with friendly staff and availability of a buss transfer to the city center. Breakfast is a disaster not worth it. Don't expect the buss driver to speak english :)) The bus transfer is very convenient if You travel by train. Rooms are small and bit old, but clean.
from Columbus, Ohio
Submitted on 22-10-2016
Stayed three nights on Hilton Honors points. Very nice, modern, property. The staff was very helpful and language barriers were not an issue. We had a corner room which was very nice. Enough room for just my wife and I. The only issue was the shower. I fell my first night, it was very slippery. We put towels down, including in the shower itself, the remainder of our stay. We made daily use of the executive lounge. It was wonderful. One of the best lounges I have seen at a hotel.
from Bhopal, India
Submitted on 24-10-2016
Florence is a city of full of expensive and low quality hotels , specifically in city center. I've been staying in the heart of city however never liked one since they were compromised with quality in one way or other. Hilton is away from heart of city and need to spend approximately euro 20 by car unless one want to use shuttle run by hotel. Let me write down positive side of hotel comparing other hotels with same price. Hotel rooms are much better than other hotel. Room quality is better a... Read more
from Francestown, New Hampshire
Submitted on 24-10-2016
I The hotel was in a pretty good location, and had free parking. And a shuttle to the city center. The service was good and the breakfast was plentiful and good. If we return to Florence were shall stay at the Hilton Florence Metropole.
from Traverse City, Michigan
Submitted on 25-10-2016
I have stayed at the hotel many times. The staff and amenities keep me coming back. From the friendly staff in the Executive Lounge and Breakfast Dining Room to the Reception Desk and beyond, I was treated very well.
from Montclair, New Jersey
Submitted on 03-11-2016
The staff at this hotel has to be the warmest I've ever encounted- from the hotel manager to the cleaning staff. Everyone here made an effort to ensure that our stay was wonderful. When we arrived after visiting Rome, we were upgraded to the executive floor. The executive lounge located on the rooftop was great- food,wine, beer, with 2 terraces was nice. What a great deal- great value too!!
from Denmark
Submitted on 04-11-2016
perfect hotel to visit the city. big rooms and excellent services. silvia and Dario from stafff, super friendly and helpfull. free shuttle to the city center. quick check in and out. Internet works fine and executive louuge is very nice. Fitness and indoor heated pool. good choice.
from Petaluma, California
Submitted on 12-11-2016
By far, the outstanding attribute of this hotel is the front staff. Multiple times, they provided help and assistance that was above and beyond what I have previously experienced. Having said that, there are some important negatives, not the least of which is the distance from the city center. Yes, there is a shuttle about 8 times a day, and it takes 20 minutes to arrive at a bus stop at the back of the train station. Because of the infrequency of the departures and the site of the drop-off poin... Read more
from Washington DC, District of Columbia
Submitted on 13-11-2016
Fantastic stay at this Hilton. Everything from check in to check out was great. The staff are so helpful. The room we were given was such a delight. Corner room and had a view of florence. The dry pasta in our room was such a nice welcome. (Still need to figure out how to cook it). Beds are super comfortable and bathrooms are huge. A small mini fridge was in our room as well. Free parking and wifi. They also offer a free shuttle service to the city and this was very helpful! It drops you of... Read more
from
Submitted on 14-11-2016
Room was very nice. Everything was clean. Executive lounge was mediocre. Shuttle to and from the city was very prompt. But it was a pain not having a hotel in the middle of the old town. The spa and whirlpool in the basement did not work.
from Athens, Alabama
Submitted on 24-11-2016
We were very disappointed in the bathroom shower being extremely dirty. There's black mold all around the shower/tub areas. It has had to been there for quite sometime given the extent of the mold. We checked out of HGV a day early to stay here to be closer to airport. Had I known the situation of the lack of cleanliness we would not have stayed here. Lastly, our room was extremely hot, and was very uncomfortable to the point of not being able to sleep. Very disappointed in our night he... Read more
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