from Vancouver, Canada
Submitted on 30-05-2016
Recently we stayed at this hotel because it's located in central Killarney and close to the ring of Kerry. The front staff and management are very nice and friendly especially Jackie, but the place could use some updates. What we encountered was almost comical and out of a John Cleese comedy. First of all, some of the doors marked "toilets" in the attached pub, we were told by our server, are for decoration only and don't go anywhere. There is another set of toilets on the other side but why not...
Recently we stayed at this hotel because it's located in central Killarney and close to the ring of Kerry. The front staff and management are very nice and friendly especially Jackie, but the place could use some updates. What we encountered was almost comical and out of a John Cleese comedy. First of all, some of the doors marked "toilets" in the attached pub, we were told by our server, are for decoration only and don't go anywhere. There is another set of toilets on the other side but why not have them both functional?! Or simply put a sign up. When we ordered dinner, not only did my veggie burger come plain, but any sides I inquired about came with it in addition to the one I wanted; then I had to find the manager after to get a refund as the server wouldn't take it them off our bill. Later that evening, we ordered nachos from the pub that got excellent reviews and were amazed to get a bag of doritos smothered with half melted cheese and large pieces of raw onion. Granted this is Ireland, not Mexico, but I've never seen dorito-like artificially flavored chips served at a restaraunt and called Nachos; it was like trailer park food! We've had nachos at other places in Ireland and they used proper corn chips! We left the hotel to find some other late night grub and the girl that served us even thought that was weird and has never been served nachos like that in Ireland. We were told by the front desk that the chef is highly acclaimed and assured us he knows what he is doing. The manager also told us that the nachos in all of Ireland are made like that. But last time I checked there is no skill required to make a decent plate of nachos. The ones I can make at home are sensational in comparison and are no where near the cost of 14.95â?¬. Nachos cost literally 5$ to make. At breakfast the staff was nice, but it was like playing musical chairs. We were told to sit wherever we wanted by the manager at the front, then some lady took our coffee and asked us if we were a "dutch group, when we said "no," then told to sit somewhere else. No one ever arrived at our previous table the entire 20 mins we were there. The complimentary breakfast isn't ideal for vegetarians as well as there being no pastries which surprised us. At check in we were told that they did have pastries and the manager this morning said it's only for groups that special request them. We went down the street to the coffee shop to get some instead. Every hotel breakfast we have had in Europe has has croissants and pastries up until now. Your fruit options are canned mandarin or grapefruit. There is the option of rice crispies or cornflakes and overcooked fried eggs with toast, but otherwise, nothing special, just mediocre at best. By the way, the parking entrance for this place is so small and akward to get into, most cars won't fit through it, including ours. The car rental place gave us a BMW and we couldn't even make the corner to get into the tiny little alley way that leads to the parking. When we mentioned this to the desk the girl there said their manager drives a BMW and never has an issue. The last thing we want to do is turn in the rental car with large scraps down the sides and no sideview mirrors. The down side is that we have to pay per hour of parking down the block in a big open lot by the tourism center. We also have a lamp in the room not working becuase the previous guest took the lightbulb apparently. Housekeepers don't check this while they clean the rooms??? The toilet as well didnt work until the maintenance guy came up to our room and it miraculously flushed normal. That night it went back to not flushing and just filling with water. The next morning to no surprise we were one of 3 rooms complaining to the desk at that time. We couldn't hear what the guy ahead of us was saying but when the girl at the desk said "thank you, hope to see you again!" His reply was "No, you won't!" And smiled as he gave back his keys. Overall, not bad of you're staying just for one night, but could be better if they addressed these issues and bring the quality up to standard with what you would expect from a huge international hotel chain, the Best Western. Even the manager himself said he knows there are things that need to be improved on.