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Shangri-La Hotel - Jakarta

Jakarta, Indonesia (CGK)

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Based on 1223 reviews
Room & Rates
Deluxe Room

Deluxe Room

1 king bed or 2 double beds
463-sq-foot (43-sq-meter) room with city and garden views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Horizon Club, Room

Horizon Club, Room

1 king bed or 2 double beds
484-sq-foot (45-sq-meter) room with city and garden views

Club Level - Club Lounge access, breakfast, and meeting room use (subject to availability)
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 king bed
947-sq-foot (88-sq-meter) room with city and garden views

Club Level - Club Lounge access, breakfast, Internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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0B

1 king bed or 2 twin beds
463-sq-foot (43-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Desk, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Shangri-La Hotel - Jakarta
Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta, Indonesia 10220

Rooms
Make yourself at home in one of the 661 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Take advantage of recreational opportunities offered, including outdoor tennis courts, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/caf. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 3.5 per stay
  • Rollaway bed fee: USD 26++ per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Gift Shop on Property
  • Kiddie Pool
  • Outdoor Pool
  • Poolside Bar
  • Room Service
  • Sauna
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1223 reviews
from Singapore, null, Singapore
Submitted on 22-05-2016
As you would expect from the Shangri-La, it's a well run, if impersonal hotel. Service was good, the rooms a decent size and a wonderful breakfast as well as good facilities. Whilst it's well located for business, you would have to get a taxi to any Malls and the shopping thereabouts is limited. The security is excellent and the overall service was great. Personally, I prefer smaller places, but if you're looking for an international standard business hotel with all conveniences then this ... Read more
from Canada
Submitted on 22-05-2016
I've been a diamond member of Shangri La for a number of years and every visit to Jakarta, Shangri La is my prefer hotel. The staff are amazing - friendly and heart felt service. From the moment you step out of the car to check-in to the time you check out. The staff make me feel home away from home during stay. They are very attentive to your needs and make sure they are address. More importantly, they will acknowledge their guests by their last name. Satoo restaurant have more variety f... Read more
from Chicago, IL
Submitted on 22-05-2016
The heavy security at the hotel entrance was a little worrying but once you walked through the doors and were greeted by Caroline or any of the other wonderful staff you felt very happy. Lovely rooms and gardens but the staff is what makes a hotel special several of them greeted me by name although I only stayed there for four nights. Particular mention to Eko in the Horizon Lounge, Tuti in the Spa and the previously mentioned Caroline who made me feel so welcome....I will be back for sure
from Medan, Indonesia
Submitted on 22-05-2016
From the beginning of my arrival at Shangri-La Jakarta I have experienced the warm welcome from the staff. They are very friendly, helpful, and attentive. The room is excellent. It is clean, spacious, and comfortable. Breakfast at Satoo restaurant is a great way to start the day, as it serves excellent food with a wide range from Asian to Western food. Shangri-La Jakarta is a home away from home.
from
Submitted on 23-05-2016
I have never been greeted so consistently and respectfully by hotel personnel, from restaurant staff to the maintenance man walking in the hallway, the Shangri-La Jakarta clearly places a premium on achieving a culture of care for its guests. Attentive and responsive, these are the hallmark characteristics which separate this hotel from others, this is no run-of-the-mill chain property. I was part of a large conference group but I was recognized for my individual needs. Separately, I hosted a... Read more
from
Submitted on 02-06-2016
I spend time here to do the work overnight, kind of decorate the Ballroom for Wedding. Stayed here with my father He love the breakfast, They serve lots of foods variation, Western, asian, indian, japanese, and they also have traditional indonesian drink (Jamu) He said it was one of the best breakfast he had this year.
from
Submitted on 04-06-2016
Went with wife and 11 months kid, one of the best thing about this hotel is the pool and garden area which usually used for children to play. They even have a horse ride in this hotel (real horse!) The atmosphere of the hotel is very suitable for families, it has this home feeling all around the hotel. Staff are friendly and very helpful. Recommended hotel for having family weekend or vacation
from Beijing, China
Submitted on 06-06-2016
I spent 4 nights here recently, in a Club room with access to the Executive Lounge. The room and bathroom were spacious and had all the facilities you could wish for - air conditioning really quiet too! There was a slightly odd smell in the room and in the corridor outside, but think I got used to it after a day or two. The Executive Lounge is excellent - the staff were charming, helpful and nothing was too much trouble. I was really impressed. The food during the evening cocktail happy hour ... Read more
from London, United Kingdom
Submitted on 06-06-2016
Not sure if this is how it is with hotels in Jakarta, but I found checking out at Shangri-La to be such a hassle. It took us 30 minutes just to check out because they had a problem with reading the bill/charge. My family and I were here for a family wedding and it looked like the hotel didn't have appropriate training to handle billing for a large-scale event. Other than that, Shangri-La is nice. The restaurant Satoo is amazing (one of the best buffet places in the city) and the ambience is gre... Read more
from Hong Kong
Submitted on 07-06-2016
Stayed at the hotel for the third time this year. The service is consistent, staffs are all very friendly and helpful. Some of the rooms are under renovation, the receptionist was gracious enough to provide me with one of the renovated room located on the top floor. It is a well-renovated room. Bed is comfy as always. Breakfast is delicious with the excellent choice of food. Overall another satisfied stay...
from Amman, Jordan
Submitted on 18-06-2016
I've been there once, my first impression was great, everything is clean, nice, flowery, the staff are so welcoming, they make your experience great, the reception staff are really nice, professional and helpful, breakfast is very rich ! I had dinner in the main restaurant it was great all the options you could think of , the prices are reasonable. The pool is amazing! Green everywhere ???
from Singapore
Submitted on 18-06-2016
Visited this hotel recently on a business trip, accompanied by my son. My hotel reservation was made by American express, including transportation from the airport to the hotel. I was met in the arrival area by the hotel representative and taken to awaiting limousine. The transfer worked impeccably well. Check in was superefficient in the Horizon club. I hold a diamond card of the Shangri La group, but this time there appeared to be no particular upgrade. However, having booked a suite on the ... Read more
from Singapore, Singapore
Submitted on 18-06-2016
I only stay at shangrila whenever I visited Jakarta. This must be my 10th stay. If you are Travelling with family (for my case with two kids), Shangri la is the best hotel to stay. I like room setup. Small details like electrical sockets are sufficiently well placed or located. Nowadays you need several sockets just to charge your handphones, iPads, power and and notebooks. Bathroom is extremely spacious clean and well maintained. Room cleaning personnel will remember how many towels or d... Read more
from Bangalore , India
Submitted on 20-06-2016
On a Business Trip , Check In : Quick and efficient In-room dining : Amazing Menu , Great Price. Gym: One of the best i have used. Staff : Very Courteous and professional. Pool : Great. Breakfast : A very good spread
from Surabaya, Indonesia
Submitted on 20-06-2016
I feel safe whenever i stayed in Shangri-la. The not-playing-around security guard complimented with an excellent service standard, clean refurbished room and great breakfast, definitely will back if I have something to do around sudirman again.
from Hong Kong, China
Submitted on 28-06-2016
This has always been my favourite choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast choices at SATOO and their pool and gym pretty nice also. Look forward to my next stay.
from Jakarta, Indonesia
Submitted on 28-06-2016
Only stay one night,but i felt great and happy. Food is very nice, everyone always give me smile and greeting. Staff niko is professional and helpful, never forget to say thank you after i finish from club lounge and back to the room. Room also nice, new designed is beautiful.
from
Submitted on 29-06-2016
I am a regular guest here. I always enjoy my stay,especially the service by the whole Horizon Club team. Santi, Dinda, Rosli, eko, ronal, sugi,hendra, andri, robert, dayet, ali, niko, dicki. The team always make my day !!! I will recommend this hotel for all business traveller especially Horizon Club, the staff will make you feel at home by the personalize service they provide.
from
Submitted on 30-06-2016
This has always been my best choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast, lunch and dinner...service was very excellence..The best hotel for event........was a great experience
from Mumbai (Bombay), India
Submitted on 01-07-2016
The Hotel with its sprawling grounds is a pleasure to stay in. The room & the bathroom on the club floor was very big and comfortable. The Breakfast Buffet spread was good as were the other restaurants in the hotel. If shopping is in your agenda then it is quite close to the biggest mall in Jakarta - Grand Indonesia & Serenah Thamrin Plaza where you can find more of local art and goods. Traffic however could make it longer to reach there. Was a tad disappointed however by a couple of things. Whi... Read more
from Hong Kong, China
Submitted on 03-07-2016
I have used Shangri La Jakarta for 2 business trip visits now and I am impressed with the service both times. It is very conveniently located near the business district and is an oasis of tranquility with its gardens. The Shang Palace restaurant is to be recommended.
from Graz, Austria
Submitted on 08-07-2016
Best Hotel i've been in Jakarta! Everything is fine! Room is top, staff friendly and willing to help! Super Pool outside, gigantic breakfastbuffet! Provides Taxi, has a little mall inside. Also ATM! Superspeed elevator!:) I would highly recommend this hotel!
from Jakarta, Indonesia
Submitted on 10-07-2016
We stayed at the Shangri-la for just one night, for a change in scenery from our Kemang surroundings. It was a nice oasis from the chaos of Jakarta. We found the staff very friendly and helpful, particularly Augustina (sp?) at the front desk who was very friendly and answered all our questions, and Aini and Kartini at Satoo restaurant who met all our needs at dinner and breakfast, respectively. The pool was enjoyable and relaxing despite being in the center of an urban area. And the massage also... Read more
from Austin, Texas
Submitted on 10-07-2016
I arrived after midnight for a one night stay and was warmly greeted by the security as they checked out the my silver bird cab. Then at the entrance again I was greeted with a smile and was quickly taken to the front desk where, again, greeted with a smile. I was on the twenty-four floor (Horizon Club) which I feel was worth the few more dollars. The room was immaculate. Everything one would expect from a 5 star hotel. I enjoyed a wonderful breakfast in the Horizon Club lounge the next mor... Read more
from Jakarta, Indonesia
Submitted on 11-07-2016
I stayed at Shangri-La for 2 nights, but my first eoncounter with the hotel was more than 10 years ago. The staffs professionaly really have the warmthness that made you feel at home from the time you walk in, whether you're going to stay there or not. The hotel has excellent meeting rooms with the staffs stand by to cater your needs, one of the great restaurants in Jakarta: Satoo, huge and calming backyard with the swimming pool and great room. If you need to go out, the hotel is located to... Read more
from
Submitted on 14-07-2016
Hotel is a little outdated, but they are renovating. We got a newly renovated room which was spacious and nice (nothing special). People behind reception are very kind and concierge helpful in restaurant suggestions and transportation tips. Nice swimming pool and great breakfast buffet. Hotel security makes you feel very safe, checking of all cars, taxis and people by security staff and dogs.
from
Submitted on 15-07-2016
We were in a refurbished room which was fine and well laid out with desk and suitcase storage/packing area. Beds were comfortable and the bathroom was nice but it was hard to get the hair conditioner out of the square bottle! We had lounge access which is a nice spacious area. The breakfast however was rather inconsistent. There was a very limit choice of cereals one day, then the next day more! Evening drinks and snacks in the lounge were good but the service was rather sporadic sometimes good... Read more
from Singapore, Singapore
Submitted on 15-07-2016
Rooms are sizeable and service is great. Breakfast at Satoo has a wide variety but the warming plates weren't working that morning and many of the dishes that were meant to be warm were cold. The jamu live drink station was interesting and a nice drink!
from Hong Kong, China
Submitted on 18-07-2016
The Shangri-la is a reliable choice. You know you I'll get excellent service. The hotel is a large one with big public areas and open relaxed feel about it. It has a pretty extensive buffet choice, a number of good restaurants and an interesting bar with sports screens for night owls. The rooms are fine and well appointed. Go for lounge access if you can. The lounge is very good. The hotel has a very large pool with plenty of shaded areas. You really cannot fault this hotel - would be happy to v... Read more
from
Submitted on 20-07-2016
The check-in process was tedious and the front desk staff wanted to take more than needed for the room deposit. I arrived earlier and requested an early check in (about 2 hours earlier)- he wasn't very nice about though, I was more than happy to have coffee at the cafe and work. To be fair, the rooms are nice. And clean. Amenities look well maintained as well. Restaurants are average. One last bit for families and women, Shang in Jakarta has a bar "BATS"- it attracts adult transactions to take... Read more
from Hamilton, New Zealand
Submitted on 22-07-2016
My first visit to Indonesia and stay at the Shangri-La Jakarta. A top quality experience from start to finish - the hotel team's warm and professional hospitality made for a restful and successful business trip. Thank you!
from Sydney, Australia
Submitted on 23-07-2016
I stayed at the Shangri-la Jakarta for a recent business trip. The hotel is located in a very safe location and has all the amenities for a nice stay. We ate at the Japanese restaurant and found both the quality of the food and the price very good. Two people, tempura set and a beer each for aud $90. Excellent value.
from Hong Kong, China
Submitted on 24-07-2016
Judging by the number of diplimatic cars last week, this Shang seems to be the place to stay. I found the staff very friendly, hotel is located well near Jl. JS without being part of the traffic mayhem. Have stayed at better Shangri-Las but friendly service remains a consistent culture. Back pain sufferers: comfortable beds with good support Gluten free: Small but dedicated GF counter at breakfast and enough generally available food that was GF.
from Singapore, Singapore
Submitted on 24-07-2016
A fantastic 5-star hotel, everything was what I expected from the Shangri-La group of hotels. I believed my room was recently renovated so it was top-notch. The room service was great too. Highly recommended for business travelers.
from Sydney, New South Wales, Australia
Submitted on 25-07-2016
Got in yesterday. The rooms are really nice. Beds really comfy. Staff super friendly and helpful. The breakfast was just soooooo much choice. The pool is also really nice. I can certainly recommend the place to anyone looking for a hotel in jakarta.
from London
Submitted on 30-07-2016
The Jakarta Shangri-La lives up to the high standards set by the chain for comfort and service. Nothing exceptional, but very good. Is it normal though for a "deluxe" room to have neither shoe horn nor clothes brush? And why is it so very difficult to reserve a non-smoking room, even when requested several weeks in advance? The search for a non-smoking room delayed my check-in by ten to fifteen minutes. On a brighter note: the hotel's in-house Italian restaurant was excellent - great dishes, g... Read more
from
Submitted on 31-07-2016
Fantastic place with a great atmosphere and excellent service. Good selection of restaurants on site and ideal to explore Jakarta. The Sato restaurant is particularly good and they have a great world food buffet with a large variety of foods.
from
Submitted on 31-07-2016
This is an awesome hotel. Nice pool. Nice restaurants. Food is fantastic. Hotel has all kinds of facilities. Only problem is hard to get taxi. Also, traffic jam is terrible in the neighborhood. Recommended
from Kuala Lumpur, Malaysia
Submitted on 01-08-2016
Great hotel, with great people, rooms are modern and spacious, for sure if there is a deal take the Horizon club....Pool area is nice . Location of the hotel is good, close to Plaza Indonesia, however traffic around the area can be a bit of a pain. Restaurants are great as is the personalised service. 2 minor negatives : tried to book a table at a restaurant via lady at concierge desk, she never booked nor replied to me, also at the pool bar service can be more pro active...seems understaffed. ... Read more
from
Submitted on 04-08-2016
Very good service and comfy luxe room interior (bed, pillows, bathroom) and awesome view of Jakarta Could be better if I didn't get a room with a connecting door. I could actually hear a monster snoring next door and at first I have thought it was hotel maintenance drilling the wall but who does maintenance at the wee hour. Upon closer inspection, I realize the sound comes from a very tired snoring monster next door!! (Facepalm)
from Toronto, Canada
Submitted on 04-08-2016
Great pool where you can relax the day away with the family. A few good restaurants to choose from and reasonable staff who are willing to help out when asked. Very disappointed they have cut back on the kids day activities on Sunday. Still enjoyed my stay.
from Jeddah, Saudi Arabia
Submitted on 07-08-2016
Very good place to staye in jakarta for the familey and it isvery good locatin to stay very safe and quaite you feel like home and you will come back to stay in the same hotel nexct time when are in jakart
from Jakarta, Indonesia
Submitted on 07-08-2016
I spent a night in Shangri La Hotel Jakarta....it's an old hotel, posh yet beautiful inside....5* hotel. The room was spacious...the bed was very comfortable...the breakfast menu has lots of choices...it's worth with the price we paid. The only problem is the location...you have to have transportation to go to the nearest mall..Grand Indonesia..
from Cavite
Submitted on 07-08-2016
I love how Shnagri-la takes care of the little things, that make the trip much more pleasant! I was using an old receipt as a bookmark for my new book, and my staff set it aside and carefully replaced it with a lovely Shangri-La bookmark. Some of the staff at the Japanese restaurant (Nishimura) can speak Japanese, and plus it's delicious. The room service is fresh, hot, fast, delicious AND the staff is exceptionally courteous while respecting your personal space -- treating your room as your ... Read more
from Toronto, Canada
Submitted on 09-08-2016
I have visited this hotel twice in the past few months, and have really been impressed by every aspect of this hotel. The staff goes out of their way to make you feel comfortable. They make sure you have everything you need while being a guest of this hotel. With a great selection of restaurants onsite, there is little need to leave the property once your work day has ended, which I like having that flexibility. There are times I just want to stay in my room and get caught up with work.. I have... Read more
from Banja Luka, Bosnia and Herzegovina
Submitted on 09-08-2016
The hotel is beautiful. The rooms are huge. Service on a high level. I had problems with my stomach. I complained to the staff on my problems. All the time while I was getting free tea in the room, and finally visited the hotel clinic. Solve my problem quickly. Nightclub in the hotel is excellent
from London, United Kingdom
Submitted on 09-08-2016
It's everything you would expect from a 5* hotel in a major city. The breakfast buffet has an extraordinary choice of every conceivable food. The pool is very nice (although I didn't get time to swim). Security is excellent. Washing very expensive but that's normal and expected in this sort of place. Great views from the upper floors. Staff very welcoming and well-trained.
from Singapore, Singapore
Submitted on 10-08-2016
You can really enjoy the Shangri-la experience here. Highly recommended. Restaurant Buffett is great and you good value. Rooms are great as well as staff. As usual, traffic in Jakarta is crazy so plan your transfers accordingly. Also very good Lobby bar.
from Sydney, Australia
Submitted on 10-08-2016
We stayed as a family with 2 connecting rooms over the weekend we also had a pool/mosque view room was absolutely beautiful and amazing. It was awesome. the rooms were big, clean and comfy. The pool was amazing very clean, they had kids water toys for the kids to play with. The staff were nice and friendly. We ate at Satoo for breakfast, omg was the one of the best we have eaten at lots of variety to choose from and the food was great. Was a great hotel to stay at before a long flight back home.
from
Submitted on 12-08-2016
When i came .. the hotel look good ... The receiptionist very friendly .. forgot the name .. but very nice lady .. The room was big n very clean .. i stay there for 3 days .. n the breakfast was very good .. will coming to this hotel again in december ...
from Manila, Philippines
Submitted on 17-08-2016
I could say a million great things about it: the room was superb, the bathroom was excellent, the Sato buffet was top-notch...But for me, the best asset of Shangri-la is its people. Everyone was so professional and efficient. They helped me with things like getting around (I was travelling solo) and helped me with public transport. I would definitely stay at Shangri-la again when I visit Jakarta. If I had to nitpick, I guess I didn't like the view of my room. My room wasn't facing the pool (th... Read more
from Washington DC, District of Columbia
Submitted on 29-08-2016
Every year I come to Jakarta I stay at the Shangri-La. The location, the service, the restaurants and the facilities including pool and Jim are perfect for my business trips. Staff are extremely attentive and kind which makes all the difference. Attention to detail & response to requests are near close to perfect. It doesn't get better for business travelers.
from Metro Manila, Philippines
Submitted on 30-08-2016
Over-all, the stay was usual and expected in a 5-star hotel. What stands out are the people manning the doors, front desk and in-room dining which was professional and courteous. I never encountered an entire team collectively making their guest's stay really warm and conducive. Easily, one could have gone to the more newer hotels in the area, e.g., Fairmont, Raffles, but the warmth of a Shangri-La Hotel will never fade.
from Singapore, Singapore
Submitted on 31-08-2016
It's an old fashion hotel with old forniture but everything in perfect condition and functioning well. The standard is high like all Shangri-La hotels. There is an outdoor pool which is very clean and quite big. The breakfast (about 36 $ per pax) is really nice... so many type of food but the best food is the local one. I tried espresso coffee... its not authentic ltalian. The staff is extremely nice and warm. Very professional. The location is near to the city centre but in Jakarta the traffi... Read more
from NZ
Submitted on 03-09-2016
This was a very nice hotel in a crazy busy city. The rooms were clean and spacious and well appointed. The hotel has conference facilities, restaurants, pool and gym. The staff were extremely friendly and helpful and nothing was too much trouble.
from New Delhi, India
Submitted on 08-09-2016
I was in Jakarta for 2 nights and stayed at Shangri La. Though the journey from the airport was about little over an hour, but once inside the hotel you feel so relaxed. The food in the hotel is good. The room service is great and served in a very elegant manner. One disappointment was The dinner Buffet at Saato. It had a lot of variety but somehow left you feeling as it something was missing. And yes not to miss B.A.T.S. the bar Very Lively even on a Tuesday. Full of working women. Will I go ... Read more
from
Submitted on 11-09-2016
Rooms: Pretty big rooms. City view mostly. There is a small stream that flows out front, but not developed. Not smelly either, so its a bonus in Jakarta. Facilities: Well maintained. You have BATS in level -1. which has a live band which not bad.
from Jakarta, Indonesia
Submitted on 12-09-2016
Just returned from Horizon club experienced at Shangri-la Jakarta. Stayed here a few years ago before the renovated rooms. Also on Horizon club. The new rooms are definitely better in terms of design and the new furnitures. I have to say the food and the overall experienced at the club was just okay. It didn't feel like other hotel's club where you can feel the best customer service. However, I would like to thank the hotel for granted me with all my requests and thanks for the birthday cake (... Read more
from Lyon, France
Submitted on 17-09-2016
I love Shangri la hotels and the one in Jakarta is quite nice. Our room was old doh but everything was clear. The service is impeccable as always. The location is perfect if you have things to do around Thamrin.
from Melbourne, Australia
Submitted on 19-09-2016
When is a Shangrila not a Shangrila? I am used to the high service standard in Shangrila hotels but this is a true disappointment. Service, one of the hallmark of Shangrila was sorely missing during my trip - they had to locate my dry cleaning, they cancelled a limo service that was pre-booked, room was not cleaned properly.....counter tops were dirty. The hotel looks like the sister hotel in Singapore - now, if you have similar service, it would be great.
from London, United Kingdom
Submitted on 21-09-2016
Arriving at 1am the staff on reception were excellent. Efficient and v helpful. There is extensive security to get into the hotel complex and discrete security throughout the hotel. It's a large hotel. Good sized rooms , excellent shower, albeit no bath. Beds are v firm, but v comfortable. An excellent restaurant on the ground floor serving an enormous breakfast buffet. An excellent gym with nice views over the immediate grounds of the hotel and the local mosque. The staff throughout were very ... Read more
from Melbourne, Australia
Submitted on 22-09-2016
After a year away from Shangri-La it was great to return and catch up with all the wonderful staff. GM Mr Juergen, Steffi and team make everyone comfortable and feel at home. Horizon Team Santi, Dinda, Mirza, Christine, Britney, Carina, Nico, Robert, Sugi, Eko, Hendra, Andri, Ronald and Rusli never fail to surprise with great personalities and care. GRO Wulan, Sheila and crew offer great support with a kind attitude. Swimming Pool Nico and Donny are always hard working to take care of guests. Co... Read more
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