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Shangri-La Hotel - Jakarta

Jakarta, Indonesia (CGK)

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Based on 1286 reviews
Room & Rates
Deluxe Room

Deluxe Room

1 King Bed or 2 Full Beds
463-sq-foot (43-sq-meter) room with city and garden views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Horizon Club, Room

Horizon Club, Room

1 King Bed or 2 Full Beds
484-sq-foot (45-sq-meter) room with city and garden views

Club Level - Club Lounge access, breakfast, and meeting room use (subject to availability)
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 King Bed
947-sq-foot (88-sq-meter) room with city and garden views

Club Level - Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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0B

1 King Bed or 2 Twin Beds
463-sq-foot (43-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Desk, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Shangri-La Hotel - Jakarta
Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta, Indonesia 10220

Rooms
Make yourself at home in one of the 661 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Take advantage of recreational opportunities offered, including outdoor tennis courts, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/caf. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 3.5 per stay
  • Rollaway bed fee: USD 26 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Gift Shop on Property
  • Kiddie Pool
  • Outdoor Pool
  • Poolside Bar
  • Room Service
  • Sauna
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1286 reviews
from Singapore, null, Singapore
Submitted on 22-05-2016
As you would expect from the Shangri-La, it's a well run, if impersonal hotel. Service was good, the rooms a decent size and a wonderful breakfast as well as good facilities. Whilst it's well located for business, you would have to get a taxi to any Malls and the shopping thereabouts is limited. The security is excellent and the overall service was great. Personally, I prefer smaller places, but if you're looking for an international standard business hotel with all conveniences then this ... Read more
from Canada
Submitted on 22-05-2016
I've been a diamond member of Shangri La for a number of years and every visit to Jakarta, Shangri La is my prefer hotel. The staff are amazing - friendly and heart felt service. From the moment you step out of the car to check-in to the time you check out. The staff make me feel home away from home during stay. They are very attentive to your needs and make sure they are address. More importantly, they will acknowledge their guests by their last name. Satoo restaurant have more variety f... Read more
from Chicago, IL
Submitted on 22-05-2016
The heavy security at the hotel entrance was a little worrying but once you walked through the doors and were greeted by Caroline or any of the other wonderful staff you felt very happy. Lovely rooms and gardens but the staff is what makes a hotel special several of them greeted me by name although I only stayed there for four nights. Particular mention to Eko in the Horizon Lounge, Tuti in the Spa and the previously mentioned Caroline who made me feel so welcome....I will be back for sure
from Medan, Indonesia
Submitted on 22-05-2016
From the beginning of my arrival at Shangri-La Jakarta I have experienced the warm welcome from the staff. They are very friendly, helpful, and attentive. The room is excellent. It is clean, spacious, and comfortable. Breakfast at Satoo restaurant is a great way to start the day, as it serves excellent food with a wide range from Asian to Western food. Shangri-La Jakarta is a home away from home.
from
Submitted on 23-05-2016
I have never been greeted so consistently and respectfully by hotel personnel, from restaurant staff to the maintenance man walking in the hallway, the Shangri-La Jakarta clearly places a premium on achieving a culture of care for its guests. Attentive and responsive, these are the hallmark characteristics which separate this hotel from others, this is no run-of-the-mill chain property. I was part of a large conference group but I was recognized for my individual needs. Separately, I hosted a... Read more
from
Submitted on 02-06-2016
I spend time here to do the work overnight, kind of decorate the Ballroom for Wedding. Stayed here with my father He love the breakfast, They serve lots of foods variation, Western, asian, indian, japanese, and they also have traditional indonesian drink (Jamu) He said it was one of the best breakfast he had this year.
from
Submitted on 04-06-2016
Went with wife and 11 months kid, one of the best thing about this hotel is the pool and garden area which usually used for children to play. They even have a horse ride in this hotel (real horse!) The atmosphere of the hotel is very suitable for families, it has this home feeling all around the hotel. Staff are friendly and very helpful. Recommended hotel for having family weekend or vacation
from Beijing, China
Submitted on 06-06-2016
I spent 4 nights here recently, in a Club room with access to the Executive Lounge. The room and bathroom were spacious and had all the facilities you could wish for - air conditioning really quiet too! There was a slightly odd smell in the room and in the corridor outside, but think I got used to it after a day or two. The Executive Lounge is excellent - the staff were charming, helpful and nothing was too much trouble. I was really impressed. The food during the evening cocktail happy hour ... Read more
from London, United Kingdom
Submitted on 06-06-2016
Not sure if this is how it is with hotels in Jakarta, but I found checking out at Shangri-La to be such a hassle. It took us 30 minutes just to check out because they had a problem with reading the bill/charge. My family and I were here for a family wedding and it looked like the hotel didn't have appropriate training to handle billing for a large-scale event. Other than that, Shangri-La is nice. The restaurant Satoo is amazing (one of the best buffet places in the city) and the ambience is gre... Read more
from Hong Kong
Submitted on 07-06-2016
Stayed at the hotel for the third time this year. The service is consistent, staffs are all very friendly and helpful. Some of the rooms are under renovation, the receptionist was gracious enough to provide me with one of the renovated room located on the top floor. It is a well-renovated room. Bed is comfy as always. Breakfast is delicious with the excellent choice of food. Overall another satisfied stay...
from Amman, Jordan
Submitted on 18-06-2016
I've been there once, my first impression was great, everything is clean, nice, flowery, the staff are so welcoming, they make your experience great, the reception staff are really nice, professional and helpful, breakfast is very rich ! I had dinner in the main restaurant it was great all the options you could think of , the prices are reasonable. The pool is amazing! Green everywhere ???
from Singapore
Submitted on 18-06-2016
Visited this hotel recently on a business trip, accompanied by my son. My hotel reservation was made by American express, including transportation from the airport to the hotel. I was met in the arrival area by the hotel representative and taken to awaiting limousine. The transfer worked impeccably well. Check in was superefficient in the Horizon club. I hold a diamond card of the Shangri La group, but this time there appeared to be no particular upgrade. However, having booked a suite on the ... Read more
from Singapore, Singapore
Submitted on 18-06-2016
I only stay at shangrila whenever I visited Jakarta. This must be my 10th stay. If you are Travelling with family (for my case with two kids), Shangri la is the best hotel to stay. I like room setup. Small details like electrical sockets are sufficiently well placed or located. Nowadays you need several sockets just to charge your handphones, iPads, power and and notebooks. Bathroom is extremely spacious clean and well maintained. Room cleaning personnel will remember how many towels or d... Read more
from Bangalore , India
Submitted on 20-06-2016
On a Business Trip , Check In : Quick and efficient In-room dining : Amazing Menu , Great Price. Gym: One of the best i have used. Staff : Very Courteous and professional. Pool : Great. Breakfast : A very good spread
from Surabaya, Indonesia
Submitted on 20-06-2016
I feel safe whenever i stayed in Shangri-la. The not-playing-around security guard complimented with an excellent service standard, clean refurbished room and great breakfast, definitely will back if I have something to do around sudirman again.
from Hong Kong, China
Submitted on 28-06-2016
This has always been my favourite choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast choices at SATOO and their pool and gym pretty nice also. Look forward to my next stay.
from Jakarta, Indonesia
Submitted on 28-06-2016
Only stay one night,but i felt great and happy. Food is very nice, everyone always give me smile and greeting. Staff niko is professional and helpful, never forget to say thank you after i finish from club lounge and back to the room. Room also nice, new designed is beautiful.
from
Submitted on 29-06-2016
I am a regular guest here. I always enjoy my stay,especially the service by the whole Horizon Club team. Santi, Dinda, Rosli, eko, ronal, sugi,hendra, andri, robert, dayet, ali, niko, dicki. The team always make my day !!! I will recommend this hotel for all business traveller especially Horizon Club, the staff will make you feel at home by the personalize service they provide.
from
Submitted on 30-06-2016
This has always been my best choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast, lunch and dinner...service was very excellence..The best hotel for event........was a great experience
from Mumbai (Bombay), India
Submitted on 01-07-2016
The Hotel with its sprawling grounds is a pleasure to stay in. The room & the bathroom on the club floor was very big and comfortable. The Breakfast Buffet spread was good as were the other restaurants in the hotel. If shopping is in your agenda then it is quite close to the biggest mall in Jakarta - Grand Indonesia & Serenah Thamrin Plaza where you can find more of local art and goods. Traffic however could make it longer to reach there. Was a tad disappointed however by a couple of things. Whi... Read more
from Hong Kong, China
Submitted on 03-07-2016
I have used Shangri La Jakarta for 2 business trip visits now and I am impressed with the service both times. It is very conveniently located near the business district and is an oasis of tranquility with its gardens. The Shang Palace restaurant is to be recommended.
from Graz, Austria
Submitted on 08-07-2016
Best Hotel i've been in Jakarta! Everything is fine! Room is top, staff friendly and willing to help! Super Pool outside, gigantic breakfastbuffet! Provides Taxi, has a little mall inside. Also ATM! Superspeed elevator!:) I would highly recommend this hotel!
from Jakarta, Indonesia
Submitted on 10-07-2016
We stayed at the Shangri-la for just one night, for a change in scenery from our Kemang surroundings. It was a nice oasis from the chaos of Jakarta. We found the staff very friendly and helpful, particularly Augustina (sp?) at the front desk who was very friendly and answered all our questions, and Aini and Kartini at Satoo restaurant who met all our needs at dinner and breakfast, respectively. The pool was enjoyable and relaxing despite being in the center of an urban area. And the massage also... Read more
from Austin, Texas
Submitted on 10-07-2016
I arrived after midnight for a one night stay and was warmly greeted by the security as they checked out the my silver bird cab. Then at the entrance again I was greeted with a smile and was quickly taken to the front desk where, again, greeted with a smile. I was on the twenty-four floor (Horizon Club) which I feel was worth the few more dollars. The room was immaculate. Everything one would expect from a 5 star hotel. I enjoyed a wonderful breakfast in the Horizon Club lounge the next mor... Read more
from Jakarta, Indonesia
Submitted on 11-07-2016
I stayed at Shangri-La for 2 nights, but my first eoncounter with the hotel was more than 10 years ago. The staffs professionaly really have the warmthness that made you feel at home from the time you walk in, whether you're going to stay there or not. The hotel has excellent meeting rooms with the staffs stand by to cater your needs, one of the great restaurants in Jakarta: Satoo, huge and calming backyard with the swimming pool and great room. If you need to go out, the hotel is located to... Read more
from
Submitted on 14-07-2016
Hotel is a little outdated, but they are renovating. We got a newly renovated room which was spacious and nice (nothing special). People behind reception are very kind and concierge helpful in restaurant suggestions and transportation tips. Nice swimming pool and great breakfast buffet. Hotel security makes you feel very safe, checking of all cars, taxis and people by security staff and dogs.
from
Submitted on 15-07-2016
We were in a refurbished room which was fine and well laid out with desk and suitcase storage/packing area. Beds were comfortable and the bathroom was nice but it was hard to get the hair conditioner out of the square bottle! We had lounge access which is a nice spacious area. The breakfast however was rather inconsistent. There was a very limit choice of cereals one day, then the next day more! Evening drinks and snacks in the lounge were good but the service was rather sporadic sometimes good... Read more
from Singapore, Singapore
Submitted on 15-07-2016
Rooms are sizeable and service is great. Breakfast at Satoo has a wide variety but the warming plates weren't working that morning and many of the dishes that were meant to be warm were cold. The jamu live drink station was interesting and a nice drink!
from Hong Kong, China
Submitted on 18-07-2016
The Shangri-la is a reliable choice. You know you I'll get excellent service. The hotel is a large one with big public areas and open relaxed feel about it. It has a pretty extensive buffet choice, a number of good restaurants and an interesting bar with sports screens for night owls. The rooms are fine and well appointed. Go for lounge access if you can. The lounge is very good. The hotel has a very large pool with plenty of shaded areas. You really cannot fault this hotel - would be happy to v... Read more
from
Submitted on 20-07-2016
The check-in process was tedious and the front desk staff wanted to take more than needed for the room deposit. I arrived earlier and requested an early check in (about 2 hours earlier)- he wasn't very nice about though, I was more than happy to have coffee at the cafe and work. To be fair, the rooms are nice. And clean. Amenities look well maintained as well. Restaurants are average. One last bit for families and women, Shang in Jakarta has a bar "BATS"- it attracts adult transactions to take... Read more
from Hamilton, New Zealand
Submitted on 22-07-2016
My first visit to Indonesia and stay at the Shangri-La Jakarta. A top quality experience from start to finish - the hotel team's warm and professional hospitality made for a restful and successful business trip. Thank you!
from Sydney, Australia
Submitted on 23-07-2016
I stayed at the Shangri-la Jakarta for a recent business trip. The hotel is located in a very safe location and has all the amenities for a nice stay. We ate at the Japanese restaurant and found both the quality of the food and the price very good. Two people, tempura set and a beer each for aud $90. Excellent value.
from Hong Kong, China
Submitted on 24-07-2016
Judging by the number of diplimatic cars last week, this Shang seems to be the place to stay. I found the staff very friendly, hotel is located well near Jl. JS without being part of the traffic mayhem. Have stayed at better Shangri-Las but friendly service remains a consistent culture. Back pain sufferers: comfortable beds with good support Gluten free: Small but dedicated GF counter at breakfast and enough generally available food that was GF.
from Singapore, Singapore
Submitted on 24-07-2016
A fantastic 5-star hotel, everything was what I expected from the Shangri-La group of hotels. I believed my room was recently renovated so it was top-notch. The room service was great too. Highly recommended for business travelers.
from Sydney, New South Wales, Australia
Submitted on 25-07-2016
Got in yesterday. The rooms are really nice. Beds really comfy. Staff super friendly and helpful. The breakfast was just soooooo much choice. The pool is also really nice. I can certainly recommend the place to anyone looking for a hotel in jakarta.
from London
Submitted on 30-07-2016
The Jakarta Shangri-La lives up to the high standards set by the chain for comfort and service. Nothing exceptional, but very good. Is it normal though for a "deluxe" room to have neither shoe horn nor clothes brush? And why is it so very difficult to reserve a non-smoking room, even when requested several weeks in advance? The search for a non-smoking room delayed my check-in by ten to fifteen minutes. On a brighter note: the hotel's in-house Italian restaurant was excellent - great dishes, g... Read more
from
Submitted on 31-07-2016
Fantastic place with a great atmosphere and excellent service. Good selection of restaurants on site and ideal to explore Jakarta. The Sato restaurant is particularly good and they have a great world food buffet with a large variety of foods.
from
Submitted on 31-07-2016
This is an awesome hotel. Nice pool. Nice restaurants. Food is fantastic. Hotel has all kinds of facilities. Only problem is hard to get taxi. Also, traffic jam is terrible in the neighborhood. Recommended
from Kuala Lumpur, Malaysia
Submitted on 01-08-2016
Great hotel, with great people, rooms are modern and spacious, for sure if there is a deal take the Horizon club....Pool area is nice . Location of the hotel is good, close to Plaza Indonesia, however traffic around the area can be a bit of a pain. Restaurants are great as is the personalised service. 2 minor negatives : tried to book a table at a restaurant via lady at concierge desk, she never booked nor replied to me, also at the pool bar service can be more pro active...seems understaffed. ... Read more
from
Submitted on 04-08-2016
Very good service and comfy luxe room interior (bed, pillows, bathroom) and awesome view of Jakarta Could be better if I didn't get a room with a connecting door. I could actually hear a monster snoring next door and at first I have thought it was hotel maintenance drilling the wall but who does maintenance at the wee hour. Upon closer inspection, I realize the sound comes from a very tired snoring monster next door!! (Facepalm)
from Toronto, Canada
Submitted on 04-08-2016
Great pool where you can relax the day away with the family. A few good restaurants to choose from and reasonable staff who are willing to help out when asked. Very disappointed they have cut back on the kids day activities on Sunday. Still enjoyed my stay.
from Jeddah, Saudi Arabia
Submitted on 07-08-2016
Very good place to staye in jakarta for the familey and it isvery good locatin to stay very safe and quaite you feel like home and you will come back to stay in the same hotel nexct time when are in jakart
from Jakarta, Indonesia
Submitted on 07-08-2016
I spent a night in Shangri La Hotel Jakarta....it's an old hotel, posh yet beautiful inside....5* hotel. The room was spacious...the bed was very comfortable...the breakfast menu has lots of choices...it's worth with the price we paid. The only problem is the location...you have to have transportation to go to the nearest mall..Grand Indonesia..
from Cavite
Submitted on 07-08-2016
I love how Shnagri-la takes care of the little things, that make the trip much more pleasant! I was using an old receipt as a bookmark for my new book, and my staff set it aside and carefully replaced it with a lovely Shangri-La bookmark. Some of the staff at the Japanese restaurant (Nishimura) can speak Japanese, and plus it's delicious. The room service is fresh, hot, fast, delicious AND the staff is exceptionally courteous while respecting your personal space -- treating your room as your ... Read more
from Toronto, Canada
Submitted on 09-08-2016
I have visited this hotel twice in the past few months, and have really been impressed by every aspect of this hotel. The staff goes out of their way to make you feel comfortable. They make sure you have everything you need while being a guest of this hotel. With a great selection of restaurants onsite, there is little need to leave the property once your work day has ended, which I like having that flexibility. There are times I just want to stay in my room and get caught up with work.. I have... Read more
from Banja Luka, Bosnia and Herzegovina
Submitted on 09-08-2016
The hotel is beautiful. The rooms are huge. Service on a high level. I had problems with my stomach. I complained to the staff on my problems. All the time while I was getting free tea in the room, and finally visited the hotel clinic. Solve my problem quickly. Nightclub in the hotel is excellent
from London, United Kingdom
Submitted on 09-08-2016
It's everything you would expect from a 5* hotel in a major city. The breakfast buffet has an extraordinary choice of every conceivable food. The pool is very nice (although I didn't get time to swim). Security is excellent. Washing very expensive but that's normal and expected in this sort of place. Great views from the upper floors. Staff very welcoming and well-trained.
from Singapore, Singapore
Submitted on 10-08-2016
You can really enjoy the Shangri-la experience here. Highly recommended. Restaurant Buffett is great and you good value. Rooms are great as well as staff. As usual, traffic in Jakarta is crazy so plan your transfers accordingly. Also very good Lobby bar.
from Sydney, Australia
Submitted on 10-08-2016
We stayed as a family with 2 connecting rooms over the weekend we also had a pool/mosque view room was absolutely beautiful and amazing. It was awesome. the rooms were big, clean and comfy. The pool was amazing very clean, they had kids water toys for the kids to play with. The staff were nice and friendly. We ate at Satoo for breakfast, omg was the one of the best we have eaten at lots of variety to choose from and the food was great. Was a great hotel to stay at before a long flight back home.
from
Submitted on 12-08-2016
When i came .. the hotel look good ... The receiptionist very friendly .. forgot the name .. but very nice lady .. The room was big n very clean .. i stay there for 3 days .. n the breakfast was very good .. will coming to this hotel again in december ...
from Manila, Philippines
Submitted on 17-08-2016
I could say a million great things about it: the room was superb, the bathroom was excellent, the Sato buffet was top-notch...But for me, the best asset of Shangri-la is its people. Everyone was so professional and efficient. They helped me with things like getting around (I was travelling solo) and helped me with public transport. I would definitely stay at Shangri-la again when I visit Jakarta. If I had to nitpick, I guess I didn't like the view of my room. My room wasn't facing the pool (th... Read more
from Washington DC, District of Columbia
Submitted on 29-08-2016
Every year I come to Jakarta I stay at the Shangri-La. The location, the service, the restaurants and the facilities including pool and Jim are perfect for my business trips. Staff are extremely attentive and kind which makes all the difference. Attention to detail & response to requests are near close to perfect. It doesn't get better for business travelers.
from Metro Manila, Philippines
Submitted on 30-08-2016
Over-all, the stay was usual and expected in a 5-star hotel. What stands out are the people manning the doors, front desk and in-room dining which was professional and courteous. I never encountered an entire team collectively making their guest's stay really warm and conducive. Easily, one could have gone to the more newer hotels in the area, e.g., Fairmont, Raffles, but the warmth of a Shangri-La Hotel will never fade.
from Singapore, Singapore
Submitted on 31-08-2016
It's an old fashion hotel with old forniture but everything in perfect condition and functioning well. The standard is high like all Shangri-La hotels. There is an outdoor pool which is very clean and quite big. The breakfast (about 36 $ per pax) is really nice... so many type of food but the best food is the local one. I tried espresso coffee... its not authentic ltalian. The staff is extremely nice and warm. Very professional. The location is near to the city centre but in Jakarta the traffi... Read more
from NZ
Submitted on 03-09-2016
This was a very nice hotel in a crazy busy city. The rooms were clean and spacious and well appointed. The hotel has conference facilities, restaurants, pool and gym. The staff were extremely friendly and helpful and nothing was too much trouble.
from New Delhi, India
Submitted on 08-09-2016
I was in Jakarta for 2 nights and stayed at Shangri La. Though the journey from the airport was about little over an hour, but once inside the hotel you feel so relaxed. The food in the hotel is good. The room service is great and served in a very elegant manner. One disappointment was The dinner Buffet at Saato. It had a lot of variety but somehow left you feeling as it something was missing. And yes not to miss B.A.T.S. the bar Very Lively even on a Tuesday. Full of working women. Will I go ... Read more
from
Submitted on 11-09-2016
Rooms: Pretty big rooms. City view mostly. There is a small stream that flows out front, but not developed. Not smelly either, so its a bonus in Jakarta. Facilities: Well maintained. You have BATS in level -1. which has a live band which not bad.
from Jakarta, Indonesia
Submitted on 12-09-2016
Just returned from Horizon club experienced at Shangri-la Jakarta. Stayed here a few years ago before the renovated rooms. Also on Horizon club. The new rooms are definitely better in terms of design and the new furnitures. I have to say the food and the overall experienced at the club was just okay. It didn't feel like other hotel's club where you can feel the best customer service. However, I would like to thank the hotel for granted me with all my requests and thanks for the birthday cake (... Read more
from Lyon, France
Submitted on 17-09-2016
I love Shangri la hotels and the one in Jakarta is quite nice. Our room was old doh but everything was clear. The service is impeccable as always. The location is perfect if you have things to do around Thamrin.
from Melbourne, Australia
Submitted on 19-09-2016
When is a Shangrila not a Shangrila? I am used to the high service standard in Shangrila hotels but this is a true disappointment. Service, one of the hallmark of Shangrila was sorely missing during my trip - they had to locate my dry cleaning, they cancelled a limo service that was pre-booked, room was not cleaned properly.....counter tops were dirty. The hotel looks like the sister hotel in Singapore - now, if you have similar service, it would be great.
from London, United Kingdom
Submitted on 21-09-2016
Arriving at 1am the staff on reception were excellent. Efficient and v helpful. There is extensive security to get into the hotel complex and discrete security throughout the hotel. It's a large hotel. Good sized rooms , excellent shower, albeit no bath. Beds are v firm, but v comfortable. An excellent restaurant on the ground floor serving an enormous breakfast buffet. An excellent gym with nice views over the immediate grounds of the hotel and the local mosque. The staff throughout were very ... Read more
from Melbourne, Australia
Submitted on 22-09-2016
After a year away from Shangri-La it was great to return and catch up with all the wonderful staff. GM Mr Juergen, Steffi and team make everyone comfortable and feel at home. Horizon Team Santi, Dinda, Mirza, Christine, Britney, Carina, Nico, Robert, Sugi, Eko, Hendra, Andri, Ronald and Rusli never fail to surprise with great personalities and care. GRO Wulan, Sheila and crew offer great support with a kind attitude. Swimming Pool Nico and Donny are always hard working to take care of guests. Co... Read more
from
Submitted on 24-09-2016
Not the most fancy hotel in jakarta. Not the most elegant, not the most anything really, but altogether it is one of my favourite hotels in the world. The staff are amazing and the service is impeccable. The pool and grounds are also amazing.
from
Submitted on 25-09-2016
we decided to spend our last days in Jakarta and the hotel was very beautiful, good service but the city not my style, too much traffic and I would probably preferred to go somewhere more unexplored, expensive.
from qc
Submitted on 25-09-2016
The hotel is centrally located and easily accessible via car and taxi. The staff are well-trained, friendly, and eager to please. The rooms, while not new are spacious, clean, and well-maintained. Wifi service in the room and throughout the hotel is very good. A plus factor for many hotel guests nowadays. Though I did not have the time to use the pool, we had a few conference sessions in a function room that was set within the landscaped garden close to the pool. I must say that the pool looked ... Read more
from
Submitted on 27-09-2016
What do you expect from hotel? Needless to say warm reception at front gate hotel people provided very warm reception during my stay. So to me it is always people. one special topic: I forgot the important paper at the lounge. Instead of throwing it away they kindly kept it for me overnight. I forgot lounge lady in charge. So thank you Shangri-la. I will be back.
from Bloomington, Indiana
Submitted on 28-09-2016
This truly is one of my most favorite hotels in the world. I've been in fancier buildings, but the Shangri-La staff make all the difference in the world. It's one hotel where I just feel comfortable and relaxed. There's comfortable places to hangout, either outside or in the lounge. The staff is so professional, yet personable and fun to be around. The rooms are just perfect - everything works, they are bright, spacious comfortable - my most favorite room anywhere. Thanks to the whole team... Read more
from Bengaluru (Bangalore), India
Submitted on 29-09-2016
I had been there in 2015 for a technical event. Overall stay was nice comfortable. Nice sleep & hotel has a very beautiful ambiance. Very peaceful environment and courteous staff. Rooms were spacious & free wifi/breakfast.
from Atlanta, Georgia
Submitted on 29-09-2016
This is a wonderful property with an amazing staff that really cares about customer service. I was here for only 1 night while on business and I really enjoyed my stay. We stayed on the Club level and check in was a breeze. My room was amazing with a full king size bed and excellent view of the city. The hotel has an excellent club room that we spent some time in as well. The property has an enormous outdoor pool and patio which looked extremely inviting only I didn??t have time to swim. ... Read more
from Los Angeles
Submitted on 01-10-2016
Having travelled to many countries across the globe, coming back to Shangri-La Jakarta is a treat. Let's start with the hotel itself, amazing landscape, beautiful pool, great staff, comfortable rooms, upscale restaurants. BATS bar is an amazing place to hang out, Paul who manages the place is a great guy (ask for him when you're there, just a great person).
from Jakarta
Submitted on 03-10-2016
My 5 yrs old son was charged in SATOO (6 yrs old shouldn't be charged and everybody knows, the satoo manager solved the problem wisely. In the room we asked for two more toothbrush and guy came with only one toothbrush.
from Jakarta, Indonesia
Submitted on 04-10-2016
I stayed here for 2 days. I do love their satoo restaurant. They have wide range menu and so tasty. My kid also enjoyed hotel facilities such a huge swimming pool. We have to pay extra charge for kids activities. It could be better if it's free. The staff were friendly and helpful.
from
Submitted on 04-10-2016
Very comfortable hotel. Horizon excecutive level makes business travel very comfortable. Excellent and very friendly service. Nice food. Local and international. Nice pool area and fitness room. Room very large and quiet.
from Canberra, Australia
Submitted on 05-10-2016
Spent weeks in this hotel over the years... wonderful place... escape the craziness... great facilities and very well priced for the level of service. All the staff in every role are trained well and are very professional.
from
Submitted on 10-10-2016
clean, spacious, cozy, delicious breakfast, big area of swimming pool. luxurious hotel with affordable price. Good location, close to Grand Indonesia mall, easy to find cheap or expensive restaurant outside the hotel.
from
Submitted on 10-10-2016
I have stayed in many of the top Jakarta hotels and this one I would definitely come back to. close to plaza and grand Indonesia shopping, good services, people and rooms. Horizon club is fantastic. and BATS for some fun in the evenings. shame it was a business trip as this would make a great holiday.
from Jakarta, Indonesia
Submitted on 10-10-2016
It was good room and good hospitality but some need to be more cheerful when dealing with children. Need to add more playground for children so children are not boring when stay for a long period. Breakfast are good but some are not to various such like sushi bar and Indonesian food. Will be boring if you stay more than 3 days. Noodle, fruits and bread are fresh and delicious. recommend to breakfast with one of the pastry in pastry bar. Recommend to breakfast at least one hour before closing if ... Read more
from Jeddah, Saudi Arabia
Submitted on 10-10-2016
I am frequent traveler to Jakarta and I am lucky to have a corporate rate to stay at Shangri-la hotel. It's very clean and beautiful hotel. Staff are very helpful. The swimming pool is awesome and garden area is very nice relax.
from Melbourne, Australia
Submitted on 11-10-2016
A short visit this time however as usual the staff were genuine and friendly and the service first class. Rooms are very comfortable and internet coverage good. A few drinks early at the bar and missed the band which is unfortunate as the entertainment is usually first class. An early night meant an early rise for breakfast and this is one of the best breakfast buffets in Asia. A huge range of traditional Western as well as Chinese, Indonesian, and Indian dishes then plenty of food fruit, baked ... Read more
from Jakarta
Submitted on 16-10-2016
This is truly a 5 Star Hotel. They have best services from check-in, room condition, breakfast, in room dining, internet connection, and check-out. They also have best people to give a 5 star services.
from Vladivostok, Russia
Submitted on 16-10-2016
The shangri la hotel and service good as always and the best thing that they have their own clinic on the 4th floor and the doctors and nurse are avaliable for you 24 hours a day, can help with the pills and all and their own ambulance! The staff was very helpful in all the matters! Thanks! Highly recommended for stay in Jakarta and especially if you are the person more likely to get sick! The housekeeping service is 3 times a day which is also great that the room is always clean with fresh frui... Read more
from Singapore, Singapore
Submitted on 19-10-2016
The hotel staff are very attentive and provides excellent service. One staff of mention was a Korean guest relation office, Yeji, who was very helpful and was always carrying a smile at work. The horizon lounge was a good place to relax as well as hold business meetings with clients in a small group. Amenities were provided to your preference and the room had a cosy, comfortable feel. A great place to stay for business trips.
from
Submitted on 25-10-2016
Shangri-La Hotel Jakarta is located in the area called Sudirman. It is 20-30 mins away from Bunderan HI. I stayed here for 3 days for a business trip. All the hotel staff were very attentive and very helpful. They are very detailed and always see to it that I'm going to have a wonderful stay in the hotel. The breakfast buffet was amazing and up until now I'm still salivating about the wide selection of food. The pool was a great area to relieve your stress from the day. It was just paradise ... Read more
from
Submitted on 26-10-2016
Can't go wrong with any Shangri La hotel I guess. This is a beautiful hotel in Jakarta, very friendly staff and excellent facilities. Clean rooms and superb food. Tropical garden on the way to the pool and an exquisite pool.
from Georgetown, Guyana
Submitted on 26-10-2016
Gorgeous drinks (addicted to the ice coffee), delicious view & fun butterfly pool. Great conference facilities & very secure. They don't like motorcycles in. Liked the restaurant choices...very spacious & comfortable rooms. Loved the special lounge & business facilities
from Al Muharraq, Bahrain
Submitted on 26-10-2016
This hotel is considered one of the best hotels in Jakarta , this time we are not staying there but we went to the night club there bats is very famous and we all enjoyed the night I recommend this hotel and night club for anyone going to Jakarta
from
Submitted on 26-10-2016
This is my first time in Indonesia but this will not be the last. Shangri-la hotel is always the best in service & comfort. The crew are as usual very polite & kind. This place is not only for business meetings but for all walks of life that may want to taste elegance with good value for money.
from York, United Kingdom
Submitted on 28-10-2016
We spend two nights here, in a Horizon Club room (a very good deal on Check-in). The Club to me was a bit of a ghetto, but it serves excellent free cocktails and delicious food in the evening. The breakfasts, with a view of the awakening city, are good too. One perk of the Horizon Club is that it has a fascinating library filled with wonderful books about Indonesian arts and crafts. You can while away an hour or two learning; it whets your appetite for the rest of your trip in you are travel... Read more
from Vilanova i la Geltru, Spain
Submitted on 29-10-2016
Without question the best about the hotel is its incredibly friendly and helpful personnel. It's amazing how much you're being smiled at, without it feeling too phoney. The rooms are nice, room service is good and breakfast is spectacular. The pool is more for recreation than sports. The hotel is located a short distance away from the Grand Indonesia, but that short distance is difficult to overcome in the evening and on weekends. Walking is certainly possible, but not pleasant. Walkways are in ... Read more
from
Submitted on 31-10-2016
A perfect hotel to spent the weekend with family. There are so many varieties of children activities, such as: horse riding, face painting, nail art and ofcourse swimming. Spent the afternoon at the Horizon Club for free flow cocktails and snacks, dinner at Nishimura and breakfast at Satoo.
from Singapore, Singapore
Submitted on 03-11-2016
Stayed there one night as the hotel I usually stay opposite Plaza Indonesia is full. Had dinner at the lounge (indoor) on level 1 and had 6 insect bites. The buffet breakfast had a wide selection however the freshness and quality not guarantee. I ordered seafood porridge and the Chef used the seafood on displayed to cook. Of course it turned out fishy and not fresh. Japanese selection were not nicely made and there were many flies on the sushi. Soba sauce was far too salty. Fresh juices were ... Read more
from Cape Town, South Africa
Submitted on 03-11-2016
The Shangri-La in Jakarta is a true pleasure to stay at. I stayed on the 26th floor with access to the lounge. Free w-fi and amenities in the room. The staff is really friendly and a pick up at the airport is possible. The hotel is unfortunately not within walking distance from shops or restaurants but a short (depending on traffic) will get you there. Although not cheap I would recommend this hotel to all if you don't want to be disappointed. I will definitely return. Well done Shangri-la.
from Calgary, Canada
Submitted on 03-11-2016
You get what you pay for - spacious rooms, great service, and the small touches, e.g. remote black out blinds, good quality toiletries, etc. Exercise facilities and pool are well maintained. Minor quibble: it is a bit isolated. You'll need to take a cab to get to small convenience stores, etc.
from Mecca, Saudi Arabia
Submitted on 06-11-2016
The room was specious. Modern furniture. The bed was king size bed. My stay was comfortable. Amenities were acceptable. But I was expecting international brand names amenities. Staff was friendly, helpful and polite. I would love to stay again at Shangril-la hotel Jakarta.
from singapore
Submitted on 09-11-2016
Went on an event held at Shangri-la, apparently the company that invited me held two events at the same day. One in their garden and another at their restaurant. The one at the garden, which is an open space, was decorated with lots of bean bags for guests to sit on. 30 minutes after the event started, suddenly it started to rain. The food was on a tend and everyone ran into the nearest building for a shelter since the rain is getting bigger and bigger. The staffs clearly wasn't ready for it an... Read more
from Singapore, Singapore
Submitted on 10-11-2016
Old and classic hotel that needs some revamp. Bed was comfy, but pillow abit soft. Bathroom looks old especially the tub which looks yellowish. Amenities in bathroom was mediocre not what was expected of 5 stars. Ordered some food and drinks at the lounge and had multiple insect bites though it was indoor. The location and value of this hotel is not ideal unless you are here for business.
from Brisbane, Queensland, Australia
Submitted on 14-11-2016
A beautiful hotel in amongst the chaos of Jakarta. Beautiful room and the restaurant buffet - for breakfast and dinner - was amazing! All staff were very friendly and helpful. We also attended a conference here and the catering was lovely.
from Dubai, United Arab Emirates
Submitted on 15-11-2016
As a regular business traveler, I tend to stick with the same brand of hotel, partially because you know what you are getting and obviously for the loyalty points! On my previous trip to Jakarta I had stayed with my brand, and although it was the usual high standard it was also very quiet. One of my friends recommended the Shangri La to be as a good option for a change, well they were spot on. From the welcome at the door from Yeji, who set the standard for the stay, to the final goodbye on ... Read more
from Jakarta, Indonesia
Submitted on 18-11-2016
I stayed for 1 night in the horizon floor, Location is near city centre but the atmosphere is very calm & resort like. The room is spacious and bed is very comfortable, the bathroom had separated bathtub & shower (not quite sure, forget) and standart 5* amenities. As i very busy attending meeting, not check all hotel facilities But i see a very tempting pool with tropical design...long and river like with arc bridge crossing, also saw kids pool. On sunday i see they set out balloon house for ki... Read more
from San Francisco, California
Submitted on 20-11-2016
Great location, great swimming pool and fitness center. Lots of activities within the property. Extremely secured!!! Staff are so friendly that it is hard to believe. There are few restaurants and a sports bar at the hotel. Don't miss it! Food is fantastic.
from Canberra, Australia
Submitted on 20-11-2016
My wife and I regularly stay in hotels in South Jakarta. We spent the weekend at the Shangri-La and were very impressed. The Horizon Club has very professional staff. We appreciated the effort they put in. The food and beverages in the Club were very good. Take up that opportunity if you can to join the Club. You won't regret it. Our room - a suite - was magnificent. We made full use of an excellent pool and their gym which is also of a very high standard. Our thanks to the team at the hotel.
from Singapore, Singapore
Submitted on 20-11-2016
To my mind, this hotel has the best breakfast of all the hotels I have ever stayed in. Generally, the breakfast at Shangri-La hotels is very good, but over here not only is there a huge variety from Western over Chinese to Japanese and Indonesian dishes, but also the service is extremely good. Two thumbs up.
from Tangerang
Submitted on 21-11-2016
I stayed here for a conference called Indonesia Economic Forum 2016 which took place in this hotel. Checked in was very warm and efficient. Even though it was crowded enough at the reception desk as there were relatively many guests checking in at that time, all the reception staffs successfully managed to handle check in process very well. Room was satisfying. Its size's big and the bed was very comfortable, bed sheet was very soft and pillows were ergonomic which deserves high appreciation s... Read more
from Riau Province, Indonesia
Submitted on 22-11-2016
Shangri la Jakarta is one of old hotel that located in premium location in Jakarta, it behind one of Iconic Jakarta Office tower BNI 46 Tower. I like with room quality that newly renovated. The breakfast menu is awesome, i like if Modern Hotel serve "Jamu" for its breakfast in which it is signature indonesian drink. I surprise with the complementary jacuzzi feature in its health club&gym.
from Cope
Submitted on 25-11-2016
A great place to stay. The room big and the bathroom very nicevwith shower and bathtube. Super views of the city. The swimmingpool is resort style and a great waybto start the day. The Horizon Lounge serves good breakfast and have happy hours in the afternoon with food and drinks. Lots of food options at the hotel, the dinner buffet it very good. Only drawback is the location, transportation is needed for everything. With many events the taxi quickly runs out. A shuttel to PI would be great.
from Lowestoft, United Kingdom
Submitted on 26-11-2016
The experience is as good as it gets. I stay in hotels globally but the staff here always go that extra mile to make you feel special. It's all great and I just have a problem saying which bits of the service are the best!
from Toronto
Submitted on 27-11-2016
I spent several weeks on business in this hotel and was made to feel at home. Service was always good in the restaurants, lounge and the room was lovely with a superb view of the local mosque. It was wonderful to awake to the call for prayer and relaxing at the elegantly appointed pool after a work day was sublime.
from Hobart, Australia
Submitted on 01-12-2016
A well appointed hotel which is an oasis in a busy city with the large garden views giving a feel of calmness and luxury. Whilst potentially no different to other hotels of the same standard the real stand out is the very friendly staff who go out of their way to welcome you and look after your every need. Highly recommend as a business hotel and like many hotels has excellent security.
from Canberra, Australia
Submitted on 01-12-2016
Stayed on a work trip. Lovely rooms, excellent facilities and the staff were all friendly and helpful. Free WiFi was fast and reliable. The food in the main dining area was buffet style and showed great variation and high quality. The sports facilities are great and it is easy to get a taxi to and from the hotel to explore the nearby centre of the city and tourist attractions.
from
Submitted on 04-12-2016
Cannot go wrong with Shangs. Man the b'fast spread is humungous. You need atleast 4 night stay to enjoy everything on the morning buffet. Then there is BATS the notorious watering hole ( loud live music dungeon type bar) with it's own attractions. In short if on holiday and want to eat and enjoy stay in this hotel.
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