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Shangri-La Hotel - Jakarta

Jakarta, Indonesia (CGK)

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Based on 1179 reviews
Room & Rates
Deluxe Room

Deluxe Room

1 king bed or 2 double beds
463-sq-foot (43-sq-meter) room with city and garden views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Horizon Club, Room

Horizon Club, Room

1 king bed or 2 double beds
484-sq-foot (45-sq-meter) room with city and garden views

Club Level - Club Lounge access, breakfast, and meeting room use (subject to availability)
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 king bed
947-sq-foot (88-sq-meter) room, balcony with city and garden views

Club Level - Club Lounge access, breakfast, Internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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0B

1 king bed or 2 twin beds
463-sq-foot (43-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Desk, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Shangri-La Hotel - Jakarta
Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta, Indonesia 10220

Rooms
Make yourself at home in one of the 661 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Take advantage of recreational opportunities offered, including outdoor tennis courts, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 5 restaurants and a coffee shop/caf. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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Know Before You Go

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD IDR300,000++ for adults and USD 21 for children (approximately)
  • Valet parking fee: USD 3.5 per stay
  • Rollaway bed fee: USD 26++ per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Gift Shop on Property
  • Kiddie Pool
  • Outdoor Pool
  • Poolside Bar
  • Room Service
  • Sauna
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1179 reviews
from Singapore, null, Singapore
Submitted on 22-05-2016
As you would expect from the Shangri-La, it's a well run, if impersonal hotel. Service was good, the rooms a decent size and a wonderful breakfast as well as good facilities. Whilst it's well located for business, you would have to get a taxi to any Malls and the shopping thereabouts is limited. The security is excellent and the overall service was great. Personally, I prefer smaller places, but if you're looking for an international standard business hotel with all conveniences then this ... Read more
from Canada
Submitted on 22-05-2016
I've been a diamond member of Shangri La for a number of years and every visit to Jakarta, Shangri La is my prefer hotel. The staff are amazing - friendly and heart felt service. From the moment you step out of the car to check-in to the time you check out. The staff make me feel home away from home during stay. They are very attentive to your needs and make sure they are address. More importantly, they will acknowledge their guests by their last name. Satoo restaurant have more variety f... Read more
from Chicago, IL
Submitted on 22-05-2016
The heavy security at the hotel entrance was a little worrying but once you walked through the doors and were greeted by Caroline or any of the other wonderful staff you felt very happy. Lovely rooms and gardens but the staff is what makes a hotel special several of them greeted me by name although I only stayed there for four nights. Particular mention to Eko in the Horizon Lounge, Tuti in the Spa and the previously mentioned Caroline who made me feel so welcome....I will be back for sure
from Medan, Indonesia
Submitted on 22-05-2016
From the beginning of my arrival at Shangri-La Jakarta I have experienced the warm welcome from the staff. They are very friendly, helpful, and attentive. The room is excellent. It is clean, spacious, and comfortable. Breakfast at Satoo restaurant is a great way to start the day, as it serves excellent food with a wide range from Asian to Western food. Shangri-La Jakarta is a home away from home.
from
Submitted on 23-05-2016
I have never been greeted so consistently and respectfully by hotel personnel, from restaurant staff to the maintenance man walking in the hallway, the Shangri-La Jakarta clearly places a premium on achieving a culture of care for its guests. Attentive and responsive, these are the hallmark characteristics which separate this hotel from others, this is no run-of-the-mill chain property. I was part of a large conference group but I was recognized for my individual needs. Separately, I hosted a... Read more
from
Submitted on 02-06-2016
I spend time here to do the work overnight, kind of decorate the Ballroom for Wedding. Stayed here with my father He love the breakfast, They serve lots of foods variation, Western, asian, indian, japanese, and they also have traditional indonesian drink (Jamu) He said it was one of the best breakfast he had this year.
from
Submitted on 04-06-2016
Went with wife and 11 months kid, one of the best thing about this hotel is the pool and garden area which usually used for children to play. They even have a horse ride in this hotel (real horse!) The atmosphere of the hotel is very suitable for families, it has this home feeling all around the hotel. Staff are friendly and very helpful. Recommended hotel for having family weekend or vacation
from Beijing, China
Submitted on 06-06-2016
I spent 4 nights here recently, in a Club room with access to the Executive Lounge. The room and bathroom were spacious and had all the facilities you could wish for - air conditioning really quiet too! There was a slightly odd smell in the room and in the corridor outside, but think I got used to it after a day or two. The Executive Lounge is excellent - the staff were charming, helpful and nothing was too much trouble. I was really impressed. The food during the evening cocktail happy hour ... Read more
from London, United Kingdom
Submitted on 06-06-2016
Not sure if this is how it is with hotels in Jakarta, but I found checking out at Shangri-La to be such a hassle. It took us 30 minutes just to check out because they had a problem with reading the bill/charge. My family and I were here for a family wedding and it looked like the hotel didn't have appropriate training to handle billing for a large-scale event. Other than that, Shangri-La is nice. The restaurant Satoo is amazing (one of the best buffet places in the city) and the ambience is gre... Read more
from Hong Kong
Submitted on 07-06-2016
Stayed at the hotel for the third time this year. The service is consistent, staffs are all very friendly and helpful. Some of the rooms are under renovation, the receptionist was gracious enough to provide me with one of the renovated room located on the top floor. It is a well-renovated room. Bed is comfy as always. Breakfast is delicious with the excellent choice of food. Overall another satisfied stay...
from Amman, Jordan
Submitted on 18-06-2016
I've been there once, my first impression was great, everything is clean, nice, flowery, the staff are so welcoming, they make your experience great, the reception staff are really nice, professional and helpful, breakfast is very rich ! I had dinner in the main restaurant it was great all the options you could think of , the prices are reasonable. The pool is amazing! Green everywhere ???
from Singapore
Submitted on 18-06-2016
Visited this hotel recently on a business trip, accompanied by my son. My hotel reservation was made by American express, including transportation from the airport to the hotel. I was met in the arrival area by the hotel representative and taken to awaiting limousine. The transfer worked impeccably well. Check in was superefficient in the Horizon club. I hold a diamond card of the Shangri La group, but this time there appeared to be no particular upgrade. However, having booked a suite on the ... Read more
from Singapore, Singapore
Submitted on 18-06-2016
I only stay at shangrila whenever I visited Jakarta. This must be my 10th stay. If you are Travelling with family (for my case with two kids), Shangri la is the best hotel to stay. I like room setup. Small details like electrical sockets are sufficiently well placed or located. Nowadays you need several sockets just to charge your handphones, iPads, power and and notebooks. Bathroom is extremely spacious clean and well maintained. Room cleaning personnel will remember how many towels or d... Read more
from Bangalore , India
Submitted on 20-06-2016
On a Business Trip , Check In : Quick and efficient In-room dining : Amazing Menu , Great Price. Gym: One of the best i have used. Staff : Very Courteous and professional. Pool : Great. Breakfast : A very good spread
from Surabaya, Indonesia
Submitted on 20-06-2016
I feel safe whenever i stayed in Shangri-la. The not-playing-around security guard complimented with an excellent service standard, clean refurbished room and great breakfast, definitely will back if I have something to do around sudirman again.
from Hong Kong, China
Submitted on 28-06-2016
This has always been my favourite choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast choices at SATOO and their pool and gym pretty nice also. Look forward to my next stay.
from Jakarta, Indonesia
Submitted on 28-06-2016
Only stay one night,but i felt great and happy. Food is very nice, everyone always give me smile and greeting. Staff niko is professional and helpful, never forget to say thank you after i finish from club lounge and back to the room. Room also nice, new designed is beautiful.
from
Submitted on 29-06-2016
I am a regular guest here. I always enjoy my stay,especially the service by the whole Horizon Club team. Santi, Dinda, Rosli, eko, ronal, sugi,hendra, andri, robert, dayet, ali, niko, dicki. The team always make my day !!! I will recommend this hotel for all business traveller especially Horizon Club, the staff will make you feel at home by the personalize service they provide.
from
Submitted on 30-06-2016
This has always been my best choice in Jakarta. Convenient, safe and comfortable. In particular I really enjoy the breakfast, lunch and dinner...service was very excellence..The best hotel for event........was a great experience
from Mumbai (Bombay), India
Submitted on 01-07-2016
The Hotel with its sprawling grounds is a pleasure to stay in. The room & the bathroom on the club floor was very big and comfortable. The Breakfast Buffet spread was good as were the other restaurants in the hotel. If shopping is in your agenda then it is quite close to the biggest mall in Jakarta - Grand Indonesia & Serenah Thamrin Plaza where you can find more of local art and goods. Traffic however could make it longer to reach there. Was a tad disappointed however by a couple of things. Whi... Read more
from Hong Kong, China
Submitted on 03-07-2016
I have used Shangri La Jakarta for 2 business trip visits now and I am impressed with the service both times. It is very conveniently located near the business district and is an oasis of tranquility with its gardens. The Shang Palace restaurant is to be recommended.
from Graz, Austria
Submitted on 08-07-2016
Best Hotel i've been in Jakarta! Everything is fine! Room is top, staff friendly and willing to help! Super Pool outside, gigantic breakfastbuffet! Provides Taxi, has a little mall inside. Also ATM! Superspeed elevator!:) I would highly recommend this hotel!
from Jakarta, Indonesia
Submitted on 10-07-2016
We stayed at the Shangri-la for just one night, for a change in scenery from our Kemang surroundings. It was a nice oasis from the chaos of Jakarta. We found the staff very friendly and helpful, particularly Augustina (sp?) at the front desk who was very friendly and answered all our questions, and Aini and Kartini at Satoo restaurant who met all our needs at dinner and breakfast, respectively. The pool was enjoyable and relaxing despite being in the center of an urban area. And the massage also... Read more
from Austin, Texas
Submitted on 10-07-2016
I arrived after midnight for a one night stay and was warmly greeted by the security as they checked out the my silver bird cab. Then at the entrance again I was greeted with a smile and was quickly taken to the front desk where, again, greeted with a smile. I was on the twenty-four floor (Horizon Club) which I feel was worth the few more dollars. The room was immaculate. Everything one would expect from a 5 star hotel. I enjoyed a wonderful breakfast in the Horizon Club lounge the next mor... Read more
from Jakarta, Indonesia
Submitted on 11-07-2016
I stayed at Shangri-La for 2 nights, but my first eoncounter with the hotel was more than 10 years ago. The staffs professionaly really have the warmthness that made you feel at home from the time you walk in, whether you're going to stay there or not. The hotel has excellent meeting rooms with the staffs stand by to cater your needs, one of the great restaurants in Jakarta: Satoo, huge and calming backyard with the swimming pool and great room. If you need to go out, the hotel is located to... Read more
from
Submitted on 14-07-2016
Hotel is a little outdated, but they are renovating. We got a newly renovated room which was spacious and nice (nothing special). People behind reception are very kind and concierge helpful in restaurant suggestions and transportation tips. Nice swimming pool and great breakfast buffet. Hotel security makes you feel very safe, checking of all cars, taxis and people by security staff and dogs.
from
Submitted on 15-07-2016
We were in a refurbished room which was fine and well laid out with desk and suitcase storage/packing area. Beds were comfortable and the bathroom was nice but it was hard to get the hair conditioner out of the square bottle! We had lounge access which is a nice spacious area. The breakfast however was rather inconsistent. There was a very limit choice of cereals one day, then the next day more! Evening drinks and snacks in the lounge were good but the service was rather sporadic sometimes good... Read more
from Singapore, Singapore
Submitted on 15-07-2016
Rooms are sizeable and service is great. Breakfast at Satoo has a wide variety but the warming plates weren't working that morning and many of the dishes that were meant to be warm were cold. The jamu live drink station was interesting and a nice drink!
from Hong Kong, China
Submitted on 18-07-2016
The Shangri-la is a reliable choice. You know you I'll get excellent service. The hotel is a large one with big public areas and open relaxed feel about it. It has a pretty extensive buffet choice, a number of good restaurants and an interesting bar with sports screens for night owls. The rooms are fine and well appointed. Go for lounge access if you can. The lounge is very good. The hotel has a very large pool with plenty of shaded areas. You really cannot fault this hotel - would be happy to v... Read more
from
Submitted on 20-07-2016
The check-in process was tedious and the front desk staff wanted to take more than needed for the room deposit. I arrived earlier and requested an early check in (about 2 hours earlier)- he wasn't very nice about though, I was more than happy to have coffee at the cafe and work. To be fair, the rooms are nice. And clean. Amenities look well maintained as well. Restaurants are average. One last bit for families and women, Shang in Jakarta has a bar "BATS"- it attracts adult transactions to take... Read more
from Hamilton, New Zealand
Submitted on 22-07-2016
My first visit to Indonesia and stay at the Shangri-La Jakarta. A top quality experience from start to finish - the hotel team's warm and professional hospitality made for a restful and successful business trip. Thank you!
from Sydney, Australia
Submitted on 23-07-2016
I stayed at the Shangri-la Jakarta for a recent business trip. The hotel is located in a very safe location and has all the amenities for a nice stay. We ate at the Japanese restaurant and found both the quality of the food and the price very good. Two people, tempura set and a beer each for aud $90. Excellent value.
from Hong Kong, China
Submitted on 24-07-2016
Judging by the number of diplimatic cars last week, this Shang seems to be the place to stay. I found the staff very friendly, hotel is located well near Jl. JS without being part of the traffic mayhem. Have stayed at better Shangri-Las but friendly service remains a consistent culture. Back pain sufferers: comfortable beds with good support Gluten free: Small but dedicated GF counter at breakfast and enough generally available food that was GF.
from Singapore, Singapore
Submitted on 24-07-2016
A fantastic 5-star hotel, everything was what I expected from the Shangri-La group of hotels. I believed my room was recently renovated so it was top-notch. The room service was great too. Highly recommended for business travelers.
from Sydney, New South Wales, Australia
Submitted on 25-07-2016
Got in yesterday. The rooms are really nice. Beds really comfy. Staff super friendly and helpful. The breakfast was just soooooo much choice. The pool is also really nice. I can certainly recommend the place to anyone looking for a hotel in jakarta.
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