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Grand Hyatt Jakarta

Jakarta, Indonesia (JKT)

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Based on 867 reviews
Room & Rates
Grand Room, 1 King Bed

Grand Room, 1 King Bed

1 King Bed
538-sq-foot (50-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, DVD player
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Grand Twin Room

Grand Twin Room

2 Twin Beds
538-sq-foot (50-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, DVD player
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Club Room, 1 King Bed

Club Room, 1 King Bed

1 King Bed
538-sq-foot (50-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Club Twin Room

Club Twin Room

2 Twin Beds
538-sq-foot (50-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Grand, Suite

Grand, Suite

1 King Bed
1076 sq feet (100 sq meters)

Club/Executive Level - Club Lounge access, light refreshments, and meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, jetted bathtub
Practical - Iron/ironing board, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Premier Suite

Premier Suite

1 King Bed
1076 sq feet (100 sq meters)

Club/Executive Level - Club Lounge access, light refreshments, and meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Turndown service
Bathroom - 2 bathrooms, jetted bathtub
Practical - Iron/ironing board, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Hide room details
Grand Hyatt Jakarta
Jalan M.H. Thamrin, Kav. 28-30, Jakarta, Indonesia 10350

Rooms
Make yourself at home in one of the 427 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

Amenities
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Dining
Grab a bite to eat at one of the hotel's 4 restaurants and 2 coffee shops/cafs, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 22 per person (approximately)
  • Self parking fee: USD 5-15 per day
  • Valet parking fee: USD 150 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Barbecue Grills
  • Beauty Shop/Salon
  • Business Center
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Exterior Corridors
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 867 reviews
from Kuala Lumpur, Malaysia
Submitted on 20-05-2016
The staff were exceptionally friendly and attentive. Great hotel for business trips. Good security as well. Will come back to this hotel again and again! Keep up the great job! Thank you Grand Hyatt Jakarta!
from Cape Town, South Africa
Submitted on 21-05-2016
I got what I expected from Hyatt Hotel. Perfectly clean room and excellent service all round. C's restaurant is simply amazing. Best steak house in Jakarta. Well positions by the Plaza Indonesia for shoppers. Due to business I couldn't enjoy most of the facilities available (spa, gym, swimming pool). Unfortunately, I fell ill for 2 days and the care and medication the in house nurse offered and staff gave me was superb. Well done guys!!!!
from Melbourne
Submitted on 21-05-2016
This is a very nice hotel in a very good location for central Indonesia. The rooms are very spacious, fitted with luxury amenities and every thing works. Rooms include tea/coffee making facilities, ironing board, free bottled water, good work desk area with very fast free internet access. Bed were very comfortable. Only tried the buffet breakfast which was excellent. Next to the Indonesian plaza for high end shopping and other restaurant choices. Staff were helpful when needed and exceeded... Read more
from Berlin, Germany
Submitted on 25-05-2016
Visiting Jakarta in May 2016 I choose the Grand Hyatt as my hotel of choice and didn't regret. Grand Hyatt is conveniently located in the middle of the city, with direct access to two of the most impressive shopping malls (in case you're into shopping). Just spent 2 night over the weekend and could experience the "Car Free Sunday" which happens right around the Hyatt premises: Thousands of joggers, bicyclists, street vendors, singers & dancers populate the nearby streets, starting at 6.00 am (!)... Read more
from Ahmedabad, India
Submitted on 25-05-2016
Pros: 1. A very well maintained property 2. Courteous and professional staff 3. Spacious Room (with King-size bed) 4. Easier access to Plaze and Grand Indonesia Malls Cons: 1. Lesser options for Indian food at breakfast buffet served at Grand Cafe
from Jakarta, Indonesia
Submitted on 29-05-2016
Great service good food at center of the city. Although traffic noise background is there, but after put up the curtain, it reduced a lot of noise and spotlight. I will stay at this hotel again for sure.
from Brussels, Belgium
Submitted on 02-06-2016
The location is perfect and extremelly convenient. The hotel facilities truly 5 stars but on top of that, the very best are the staff attitude. Excellence in all aspects. Hotel equipment are really perfect, if you have some time to enjoy them....
from Kuala Lumpur
Submitted on 06-06-2016
I would say that the hotel great for business stays or anyone who wants 'premium vacation' in Jakarta. It is attached to Plaza Indonesia shopping centre which hosts premium brands. For me it is also convenient to catch local food without venture out far as the food court of Plaza Indonesia (5th floor) has some excellent choices, and don't under estimate the food there. At the lower grounds, you have starbucks, coffee bean and choices of restaurants that you can just go for. I've stayed here fo... Read more
from
Submitted on 06-06-2016
We came to Jakarta for holiday and it was during Ramadhan month which starts today. We suddenly decided to book here for breaking our fast. It was the best choice ever. For an affordable price, we tasted variety foods and we are lucky because it was Turkish Cuisine throughout Ramadhan. The staffs were great, not to mention the handsome chef all the way from Turkey. It was a great impromptu decision from us. Thank you Grand Hyatt.
from Dubai
Submitted on 07-06-2016
I stay four nights in Grand Hyatt Jakarta, a five star hotel located in central Jakarta, and really enjoyed it. Here is why. - Service is very professional (welcoming, concierge, cleaning, fitness staff or butler) - Location is excellent with big mall adjacent to the hotel - Amenties are excellent (pool is big, WIFI is free and quick, fitness and spa perfect, restaurant choices are good) - Room is big too and very quiet to sleep. I was really happy to stay there and highly recommend this hotel ... Read more
from Singapore, Singapore
Submitted on 08-06-2016
High Security Hotel. So it can get busy at the scanners if a large group arrives. Rooms are large, walk-in wardrobe, next to a Mall (Attached). Get a least two room cards if you need to move between floors (Friends or family), the lift only allows you to go to your floor.
from
Submitted on 13-06-2016
We chose to stay on the Elite Club floor with great butler service and private dining and bar area for breakfast and evening high tea. The atmodphere here is really exclusive as we check in and out on our room floor. The staff attached to this floor are really attentive, friendly, polite and professional in carrying out their duties. The ladies are well groomed and pretty too. The rooms are ultra modern and sophisticated and we had 2 interconnecting rooms much to our pleasure. The food and bever... Read more
from Jakarta, Indonesia
Submitted on 12-06-2016
I always feel welcomed when returning to Grand Hyatt Jakarta. The staff are always professional and pleasant, the first sight of cascading waters at the lobby entrance helps to soothe one's frustration after getting out from the city's infamous traffic congestion. The room is always clean, neat with all amenities intact.
from Sydney, Australia
Submitted on 18-06-2016
Really nice rooms and the shower was so good was lucky had room at end of the hallway. They are renovating the elevators but the wait was pretty good. Internet speeds were excellent. Breakfast buffet was acceptable and service from the desk staff was second to none
from Kuala Lumpur, Malaysia
Submitted on 21-06-2016
The room itself is amazing, clean, and comfy to stay in. Staff is polite. There is gym, sauna and swimming pools access. Love their C steak house with great western food. The hotel is connected via lobby to another shopping mall. You don't need to walk out to the hotel to go thru the shopping mall.
from KL
Submitted on 26-06-2016
Old hotel with great room, great service, and nice garden. We stayed in their large grand suite couples of moths ago when we have nothing to do :), just feel the need to spend time away from our own home in Jakarta. Breakfast was good, the pool is nice, garden quite enjoyable and I got some pampering massage.
from Sydney, Australia
Submitted on 27-06-2016
Really like this hotel , it's right in the middle of Jakarta CBD and across the road from a huge mall , cinema complex , restaurants and park . If you know Jakarta and it's traffic this is important . I had executive suite which was excellent clean , large room, great view and close to the breakfast buffet on floor 22 (?) . The hotel is amazing marble , gold fittings and teak finishings . Restaurants at the hotel I went to the lobby restaurant (not sure of it's name ) and was ... Read more
from Jakarta, Indonesia
Submitted on 30-06-2016
Grand Hyatt Jakarta is located in the Plaza Indonesia Mall, Bundaran Hotel Indonesia. it is relatively an old hotel compared to the hotels located nearby. Yet, Grand Hyatt Jakarta still maintain it's quality which can be seen in their room & facilities. with a direct access to the mall, luxurious room, convenience location, as well as a high variation of food offered in their restaurant, Grand Hyatt is a highly recommended place to stay if you are to spend your time in Jakarta
from Sydney, Australia
Submitted on 26-06-2016
I lived here for 4 months for work. Excellent staff, great location, lots of amenities, connected to Plaza Indonesia across the Rd from Grand Indonesia. Awesome gym, tennis courts, pool and even basketball court. I was very well looked after and couldn't pick a thing wrong with the hotel. Excellent!!!
from singapore, Singapore
Submitted on 30-06-2016
I have stayed at the Grand Hyatt Jakarta every month for the last 8 years and have always felt the warmth and welcome that a traveller should experience. Majority of the staff go beyond the call of duty to provide excellent service. Strongly recommended as a place to stay in Jakarta
from Houston, Texas
Submitted on 01-07-2016
I am currently staying at the GH for work and it's a very nice hotel. The rooms are clean, the staff is friendly and the gym is AWESOME! Make sure you request a non smoking room. There is a mall connected to the hotel and across the street. It's the perfect place to walk around and not be confined to your hotel since there's not much to do in Jakarta. Safe travels and Enjoy! K
from Calais, Maine
Submitted on 02-07-2016
Grand Hyatt Jakarta is one of the top ten hotel in Jakarta. It is located in Central Jakarta next to Plaza Indonesia. The hotel itself directly connects to the Plaza Indonesia make it easier for the guests to do shopping. In front of the hotel, you can visit another popular shopping mall, Grand Indonesia which is about 5 minutes walk from the hotel. The main road in front of the hotel are roundabout of 5 intersections. In the middle of the roundabout is a beautiful fountain and Selamat Datang Mo... Read more
from Columbus, Ohio
Submitted on 06-07-2016
I used my free night award here, since my cousin have a wedding on that day, and my plan is to run during the car free day. The rate itself is not cheap, and this is my first stay ever in GH Jakarta, the location is just perfect. I requested the room face the main road, and They gave me the eleventh floor right in front of elevator. Although this hotel is pretty old, they maintained the interior pretty good. I have no complaint at all,
from Jakarta, Indonesia
Submitted on 08-07-2016
This is the perfect hotel that I ever stay so far. Services was very great. The waiters at the restaurant was very friendly espeacially to my children. They even made a take away cups of vanila milks for my children even thought it may against the rule of breakfast restaurant.The hotel is next to malls, so it's very convinient for my wife to go shopping. The swimming pools is very large and there's a jogging track too. Overall it's a great expirience for me and my family to stay at this hotel. I... Read more
from
Submitted on 17-07-2016
The best part of this hotel is the view if you manage to have your room facing bundaran HI, which is right in front of the hotel. The room itself is spacious, comfortable and cozy, really clean and well equipped. The service is really good. The location of this hotel is right in the heart of Jakarta and it is attached to Plaza Indonesia and just right across Grand Indonesia shopping town.
from Singapore, Singapore
Submitted on 20-07-2016
Despite being a platinum member of hyatt, this is my preferred hotel in Jakata. Their restaurants are amazing! The rooms are fantastic, their business lounge is superb! Honestly its a very grand hotel and walking distance to the shops close by!
from Brunei-Muara District, Brunei Darussalam
Submitted on 21-07-2016
Stayed for 2 nights with my 2 year old son! Their customer service is perfect. Spacious room and prime location. We went there during ramadhan month and we love how punctual they were delivering our sahoor meals to the room. Room service is excellent! The kids meal was delicious. My son love it here so much!
from surabaya
Submitted on 24-07-2016
Premium location just at Bundaran HI, connected to Plaza Indonesia and just across the street from Grand Indonesia Mall. Nice big room with big nice bathroom (shower box & bathtub). Nice breakfast and staffs too ! Fair price and flexible late check out also ! Can't wait to be back here....
from
Submitted on 24-07-2016
Getting 2 rooms at this hotel. The rooms are quite spacious, bright, and comfortable compared to other hotels in the area. Both of our rooms are facing the famous round-about "Bundaran HI" so we got a good view of the notorious Jakarta traffic jam day and night. The Grand Cafe buffet meals at breakfast and dinner have very large selection, and even the manager from Switzerland is very friendly, helpful, and efficient. This hotel is connected directly to Plaza Indonesia mall where shopping of lux... Read more
from
Submitted on 26-07-2016
I needed to do some business in Jakarta so I bought a 3 day package at the Grand Hyatt and was so pleased I did. Making the booking was a bit tricky as the code on the voucher was not in their CRM system but that was more than made up for once I arrived the staff were superb. The gym was a highlight for me it was so well appointed and spacious so I trained every day. I took my staff to the Japanese restaurant and the food was delicious though there was gaps in the courses so I would clarify the ... Read more
from Singapore, Singapore
Submitted on 31-07-2016
Typically, most 5 star hotels meet your basic exceptions (service, facilities, rooms, food.) Therefore, there isn't much left to say about the hotel itself. However, few among these do stand out which compels you to want to return in the future. Grand Hyatt Jakarta gave me an unblemished experience. - Staff was always friendly and helpful. - Food was tasty with plenty of choices - Building itself is quite massive. It gives you the impression you are entering a casino - Location is as central a... Read more
from Quezon City, Philippines
Submitted on 31-07-2016
I stayed in Grand Hyatt for five days of business meetings. Even before I arrived, the concierge team was already taking care of my needs, e.g., making sure that my boxes of samples arrived and placed in my room before my arrival. The people in the dining areas made sure to get to know us and remembered our preferences (e.g., tables we preferred to sit in, etc.) The location is also excellent as there are at least 3 malls very near it, though I can't say I was able to go out much. My room wa... Read more
from Jakarta, Indonesia
Submitted on 01-08-2016
Check in process was very fast yet with friendly staff. Check out and billing process also was very fast. The hotel itself located in the heart of Jakarta with a nice view. It is also very convenient as Grand Hyatt Jakarta integrated with Plaza Indonesia.
from jakarta, Indonesia
Submitted on 07-08-2016
staying in Grand Hyatt for business propose always make me and my colleagues happy. since check in at the reception desk, room cleanliness, staffs interaction, hotel facility until check out always impressive. Sometimes, after business meeting finish we extend staying at the hotel inviting family to join especially for the weekend. Kids are really like spending their time at the pool and doing other exercise around the hotel and also enjoy the foods at the restaurant.
from
Submitted on 09-08-2016
Room rates were pretty standard, according to Hyatt room prices around the world. However the upkeeping of the hotel seems pretty old and dark. The room I stayed in had some problems with the TV. Concierge gives out wrong information at times and getting a cab from hyatt can be a challenge in the morning. Same Breakfast menu everyday and the club floor staff should engage more with the guests instead of just the usual. For the price we pay,they should provide some light food in the room besid... Read more
from Hong Kong, Hong Kong
Submitted on 08-08-2016
I just stayed at the Grand Hyatt Jakarta for work. It is in the center of the city and convenient by car to most places (give or take an hour due to traffic). Pluses: Very good 25m lap pool that I had all to myself (with an attached recreational pool.) Breakfast buffet included. International New York Times available. Poolside cafe serving international and Indonesian food. Variety of restaurant choices, including a Japanese restaurant with a sushi bar and small private rooms. Attached to ... Read more
from
Submitted on 12-08-2016
My husband and I stayed there for 3 nights and we enjoyed every minute of it. The hotel has a beautiful entrance and at night the lounge has some live music playing . The band's vocals got me running up the stairs to listen to them and they are on every night till 12 am. The buffet is excellent with a mixture of everything . The room service is also exceptional and pretty fast. They have also offered me and my husband a nice cake for our 1st anniversary after having a small conversation with th... Read more
from Perth, Australia
Submitted on 14-08-2016
Continues to be one of the better Hyatt properties i have visited and uphold the very high standards required by 5 star venues. Rooms very comfortable and spacious and great for working from, with my only criticism being the Wifi is somewhat slow. Great access to different in house dining options and multitudes within close walking range
from Jakarta
Submitted on 17-08-2016
The hotel standard is very high, unfortunately, the hotel is getting old as our bath tub hot water is very mild (never gets hot). Another thing that I found surprising for a Grand Hyatt standard is the orange juice they serve is a fruit drink (not 100% juice).
from KL
Submitted on 04-09-2016
I am on business trip on 2-3rd June 2016. Since this is my first trip to Jakarta I am impressed by the customer service as all other Hyatt I have stayed has carries the same standard. As for buffet its a lot of choices be it continental or Japanese. The concierge bell boy is always welcoming and helpful. Great stay will definitely comeback....
from Lausanne, Switzerland
Submitted on 05-09-2016
Great hotel!! Friendly staffs, great food selections for breakfast, various restaurants, tranquil, very well located at the heart of Jakarta. It is very clean, even the smoking guest room doesn't smell too smokey. Unfortunately No nespresso machine :)
from Jakarta, Indonesia
Submitted on 07-09-2016
I stayed at Grand Hyatt Jakarta last weekend. It was great because very good location, friendly staff and very spacious room. The room also equipped with ipod cable. The check in and check out process were very fast but yet still friendly. Overall it was indeed a good experience.
from Jakarta, Indonesia
Submitted on 07-09-2016
I've been coming in and out of this hotel since 2011 and the customer experience have been consistently great. It's also close to the malls. The pool area offers tranquility at the end of a busy day. I am every now and then surprised by the the freebies such as free breakfast. The staff are welcoming and the service is quick as far as my experience goes. I will come back as long as the rates do not significantly increase in the future.
from London
Submitted on 09-09-2016
Recently stayed at on a business trip. Location is very good - close to several malls and in the CBD. The bar (Burgundy) had a good atmosphere and the steak at the restaurant was very good. The Japanese restaurant was also pretty authentic. Rooms are functional, but could be more cosy (and the air con is set at frigid). Gym was good, as was the spa. Only two things significantly let the place down - 1. on arrival at the airport when you have paid the hotel for a transfer, they bundle you i... Read more
from Jakarts
Submitted on 11-09-2016
During my stay in grand hyatt hotel, i fell very much satisfied both service and venue. It is easy to access to every where.to go to other places. We can go by taxi or trand jakarta ad well as public trandportation.
from
Submitted on 12-09-2016
Great hotel with a seemless connection to shopping, food and the busy central business district. Very safe and secure.The traffic is heavy during peak working hours, but if you want to walk it is a great location. The staff are excellent and the lobby bar with live music is wonderful. The breakfast on the 10 floor is always full with excellent choices .
from Sydney, Australia
Submitted on 14-09-2016
This is my favourite hotel in Jakarta. The location is fantastic overlooking the Slamat Datang monument and next to some great malls including Plaza Indonesia. All the staff are amazing and the buffet is always of a high standard. This was always our escape when we lived in Jakarta and we still visit here regularly seeming I am a Club at the Hyatt member.
from Kuala Lumpur, Malaysia
Submitted on 12-09-2016
I went for business trip fro 4 days 3 nights, and that was a really pleasant stay. The staffs can even remember my name and greet me whenever I went for breakfast or call for room service. After return from work, I found my facial products, fragrance were arranged nicely on a towel in the bathroom.
from Jakarta, Indonesia
Submitted on 14-09-2016
I came to GH for my cousin's wedding and had a one-night stay @Grand Room. The food served at the wedding were delicious, especially salmon dish and tongue steak, I loved them a lot. The bedroom & bathroom were spacious, clean, and had a perfect hot water pressure. I enjoyed swimming at the pool very much, big and beautiful pool, surrounded by beautiful garden landscape. I enjoyed staying at GH so much. Thank you.
from
Submitted on 17-09-2016
I visited this historic nice country more than 5 times and I have stayed in the Jakarta Hayyat. The banding Hayyat and the Bali Hayyat so I have lived the Hayyat Indonisian life. I enjoyed my stay at all 3 hotels. The Jakarta Hayyat is very nicely located near a big mall. The hotel is very nice from inside and out side. The security level is very high. The service is very good. The food is great. The room is small and very clean. I will stay there again. I highly advice staying here. Pay more a... Read more
from Melbourne, Australia
Submitted on 19-09-2016
from the moment we arrived to when we left 5 days later we were treated like royalty. The hotel was so welcoming and beautifully presented. We dined at the Seafood restaurant, the poolside bistro and breakfast buffet. The food was amazing and the service could not fault. We spent a bit of time at the gym and could not believe the jacuzzi and spa areas and the range of equipment at the gym. They were never crowded and the staff were alway attentive. The rooms and beds especially were so com... Read more
from Bangkok, Thailand
Submitted on 23-09-2016
The Grand Hyatt Jakarta is one of my usual hotels that I use in Jakarta when I'm making a quick business trip. It's centrally located, and has all the usual trappings of a Grand Hyatt - plenty of restaurants and bars to choose from, connected to retail shopping, quick laundry and dry-cleaning, and comfortable rooms. It's efficient, affordable, and comfortable - perfect for a quick business trip.
from Milan, Italy
Submitted on 18-09-2016
Nice and luxury hotel. Confortable stay enjoying the variety of food for dinner in one of the restaurants. Excellent gym with lots of new machines and equipment. Not chance to enjoy the pool but looks amazing. Location excellent, however, jams all around. 1st brands shopping malls along the hotel.
from Tokyo, Japan
Submitted on 23-09-2016
Finally, I spent time to put review here. I stayed at Grand Hyatt Jakarta since 2013 and Grand Hyatt Jakarta would be the first optional hotel to stayed when I have planed to visit Jakarta. I felt the real hospitality and high standard service here. Honesty, in first and second year I stayed here, I felt general experience for 5 star hotel service because all the staff working professional and give service as other. But in the 4th stayed, I found the difference of service in this hotel that mak... Read more
from Jakarta, Indonesia
Submitted on 23-09-2016
As a business woman, sometimes I like to do simple weekend gateaway even in my hometown Jakarta. Previous week ago I choose to stay in Grand Hyatt since the last time I stay in this hotel is around 8 years ago. This hotel is still maintain its luxury ambience from the front door up to to the room. Still maintaining the simplicity of 5-star business hotel, its standard room has a spacious room size that enough for a single up to 3 persons traveler. The breakfast was great and tasty. The spa servi... Read more
from Singapore, Singapore
Submitted on 26-09-2016
This is a great business and family hotel. The facilities are excellent, rooms clean and spacious, staff friendly and helpful. More importantly, the sense of security and comfort; this establishment nails it. The mall, Plaza Indonesia, is linked to this hotel so you need not exit the property to get to this mall. There are other Malls in the are. This makes for a wide selection of meal options (if you do not want to spend too much on F&B at the hotel, need to get a change of ambience from the ... Read more
from Surabaya, Indonesia
Submitted on 27-09-2016
Experience an excellent hospitality needed for those traveling for either business or leisures. Great location, good food and service. Grand Hyatt has been one of my favorite hotels in Jakarta and I will definitely recommend this hotel to friends and colleagus.
from Shanghai, China
Submitted on 29-09-2016
Fantastic place. Incredible lobby, huge rooms and a real 5 star service. The brunch on weekends is formidable. There is a direct connection with Plaza Indonesia mall which is a top fashion mall really upmarket. The swimming pool is fantastic, full of nature and the decoration remains me of Bali. You really forget you are in Jakarta while in this hotel. Wonderful experience.
from Singapore, Singapore
Submitted on 25-09-2016
Breakfast buffet is world class, hotel has a grand entrance that will look great in wedding pictures, the room is well designed and clean and the staff were polite. its not as ostentatious as other hotels, but I think that's a good thing for a good business travel hotel; bed was nice but duvets are light, maybe ask for an extra one if you decide to stay here.
from Sydney
Submitted on 30-09-2016
The hotel is very well positioned in the financial services district and also has great access for shopping malls. Security is visible but not overbearing. The restaurants in the Grand Hyatt exceed expectation.
from Singapore, Singapore
Submitted on 01-10-2016
I like that the hotel is connected to The Plaza which allows you to shop and have dinner conveniently. The room and toilet is clean and spacious. The breakfast is great; offers a great variety of breakfast options and beverages. Great stay overall.
from Victoria, Australia
Submitted on 03-10-2016
One of the best ever hotel that I'd stay in Jakarta, Indonesia. Great place, great access, great staffs, delicious foods, a very comfortable room and the last is an amazing great times. 2 marvelous nights at the Grand Hyatt. First and foremost, I would like to say thank you to Mr. Franky and his crews and also Mr. Eric and his crews for making everything went well without a single problems on My little brother Ricky and Shierly's wedding. The food was amazingly delicious all the guests are sat... Read more
from Kuala Lumpur, Malaysia
Submitted on 03-10-2016
I really love this hotel. The stay was pleasant. The room this big and nice. The food is good. The location is superb. Everything is walking distance. The safety of this hotel is top class. I think the Uber driver told me its a 5 star diamond hotel. Glad i could stay here. I really enjoy it.
from Jakarta
Submitted on 06-10-2016
Good service and kind and recommended banquet sales. Ms. Shanon.. Fully satisfied on my wedding day.. kind staff , good room, good service, overall all staff and services all good trained.. hope to stay again
from San Francisco, California
Submitted on 08-10-2016
Beautiful view from the 17th floor overlooking the fountain in city center. The room was very nice, and the restaurants in the hotel are first class. The only advise I would give when traveling in Jakarta is to allow a lot of time to get from point to point in the city. It took two hours to go just a short distance...
from Denpasar, Bali, Indonesia
Submitted on 09-10-2016
Me and my son had to stay for a day in Jakarta, we wanted to be in the middle of town relax and not have to travel a lot ? the styling and room where all in tip top condition ,clean ,the beds nice and comfortable ,the room service and food super ...
from New Delhi, India
Submitted on 09-10-2016
In Jakarta you have to really search for location, as the traffic is an issue. This hotel is adjacent to two huge shopping malls and located in a big artery that connects you everywhere in Jakarta. The service does not disappoints, it is 5 stars. My complaint is that though the breakfast looks great it is expensive even if you take the continental ( that is only coffee, toasts an orange juice!). Be careful to calculate the time to the airport, on peak times may take you 90 minutes.
from Hanoi, Vietnam
Submitted on 13-10-2016
Been to many 5 stars hotel but none has ever come close to Grand Hyatt in terms of service. The moment I walked in to the hotel was greeted and escorted to check in at the 22nd floor. (booked a club floor room) Checking in was a breeze. The friendly concierge escorted me to my room and explain the where the plugs and facilities are. Went to club Lounge for drinks and snacks. Waitresses were very friendly and even brought the drinks to my table without me ordering. They are very tentative to you... Read more
from Jakarta, Indonesia
Submitted on 31-10-2016
Not that cool the AC and also a bit dirty inside the toilet. There were dirty tissue left out. Great location and convenience and connecting to plaza indonesia shopping mall and just opposite grand indonesia mall
from Singapore, Singapore
Submitted on 31-10-2016
I often stay at Hyatt hotels everywhere in the world and so far I have never been disappointed at all. This one is no exception, the hall is amazingly beautiful and luxurious, there is always someone at the door opening it for you with a big smile and welcome, I really liked the staff there. As a diamond member, I had breakfast and dinner at the Grand Club on the 22nd floor and there was really a lot of choices, more than in other Hyatt. The rooms are spacious and very comfortable. The beds in... Read more
from Brisbane, Australia
Submitted on 31-10-2016
everything went to plan...... excellent staff free wifi and very good restuarants... down stairs very large mall with a good selection of shops with a liquor shop... the staff were very helpful.... highly recomened...
from Canberra, Australia
Submitted on 31-10-2016
The Grand Hyatt is a welcoming, beautiful place to stay when in Jakarta. It is attached to a fabulous mall, has a lovely pool area and the service could not be better. I only stay for a few days at a time in between traveling somewhere else in Indonesia - it is like coming home!
from Racine, United States
Submitted on 02-11-2016
This hotel is tired and in need of serious updates. The elevators only 2 of them work. The rooms are tired and the air vents must have mold and mildew as my room smelled bad. Also lots of weddings held here so very loud. And every weekend outside in the circle there are loud bands that starts at 6 am. So arriving late from an international destination -- you will find it difficult to sleep in.
from Jakarta
Submitted on 07-11-2016
Good location. Pleasant staff. Rooms spacious, not so comfortable beds and no latex pillow available. Overall a good 5 star hotel. Mayneed some renovation fir rooms and lobby. good and helpful staff .
from Istanbul, Turkey
Submitted on 12-11-2016
Grand Hyatt Jakarta is a luxurious 5-star hotel located in the centre of Jakarta. The Grand Hyatt has a wide range of Restaurants serving outstanding Food Quality. My favourite is Tepanyaki in the Japaness Restaurant but the Steak Restaurant as well as other Restaurants I can highly recommend. I know many Hotels in Jakarta but the Grand Hyatt has as well the best Pool and the "Club Olympus" is the perfect Location having a perfect Gym as well as offering perfect Massage Treatments. For me "The p... Read more
from Bali, Indonesia
Submitted on 14-11-2016
Hotel very clean, quiet room. Staff very welcoming and helpful. A plus is the pool area, with its restaurant and bar, their waiters are very lovely. The hotel is connected to a shopping mall and accros the street there is another very big one with a lot of food choice as well as shops. I highly recommend for business travel or shopping addict.
from Singapore, Singapore
Submitted on 14-11-2016
You can't go wrong with Grand Hyatt. It has always been a consistently great place to stay. Very comfortable place with very accommodating staff. Location is awesome too - right near Plaza Indonesia and Grand Indonesia.
from Singapore, Singapore
Submitted on 15-11-2016
Very central, great rooms, food and service. All the speciality restaurants serve amazing food, especially the Japanese restaurant. The dinner buffet at the main restaurant needs more work, breakfast selection is perfectly fine. The bar / lounge definitely needs a non-smoking section. The hotel is connected to an excellent mall which also has some very good restaurants and loads of shopping if you have downtime. All in all, a great experience. Will stay there again.
from Sukabumi, Indonesia
Submitted on 17-11-2016
Stay here for 2 days during my business trip. Big room, great service, superb breakfast, very satisfied with the service, beautiful shopping mall and perfect location. Definitely coming back here again !!
from Bangkok, Thailand
Submitted on 18-11-2016
Variety and quality of breakfast for both Grand Cafe and Exec lounge could improve. The variety and quality are lower than other 5 stars hotel. Which was very surprising to me. However; the overall staff are friendly and helpful. I would recommend a place for short business trip but not family or single travel.
from Beijing, China
Submitted on 19-11-2016
It is always a great great pleasure to stay at the Grand Hyatt Jakarta, it is almost a destination by itself. The location is perfect, and spa/pool/garden are amazing, the jacuzzi, steam room, sauna are first class, this hotel is a real oasis in the city, the rooms are large, clean and well decorated with very spacious bathrooms, the staff is extremely helpful, committed and respectful. This is really my home in Jakarta, I feel truly protected, pampered and treated with the highest level of atte... Read more
from
Submitted on 21-11-2016
The best thing about this hotel is its location and the fact it is attached to Plaza Indonesia. Service was ok but not great. Buffet was very disappointing in quality and taste. Spa is big but the staff there need to be less obvious. Difficult to relax with staff constantly doing things around the space. Key cards to rooms can be frustrating because they need to be placed in a particular way to get them to operate. C's steak house had good service and food was good taste but not good value for m... Read more
from Califon
Submitted on 21-11-2016
The Jakarta Grand Hyatt was outstanding in every detail. I was in Jakarta on a business trip. I had never been to Jakarta before and did not know what to expect from the Grand Hyatt. The room was spacious with a very comfortable bed. The bathroom was luxurious. The food at our meetings was always plentiful, interesting and expertly prepared. The pool, gym and spa areas were top notch. Most importantly, every staff member went out of their way to make sure my every need was taken care of. The... Read more
from
Submitted on 21-11-2016
Stayed two nights here and the facilities were excellent with more than adequate room size and excellent security. The location is central not that it really matters with the way Jakarta traffic is anyway. Ate a C steakhouse restaurant within the hotel and the meal was sensational in the private room with superb service.
from Berlin, Germany
Submitted on 23-11-2016
The Hotel is truely a Grand Hyatt - very nice decoration the water springs in the Hotel are nicely perfumed (wont Forget the citrus smell) and the staff is just amazingly friendly and helpful... Little bit pricely but worth every Rupie/Euro...
from Atlanta, United States
Submitted on 22-11-2016
The service is exceptional. The food is top quality. The room was clean and serviced twice each day. Fresh fruit, and laundry are most convenient. All items are Excellent. This is a very popular hotel for rooms and special events. At least two weddings each weekend. Attached to a wonderful mall.
from Singapore, Singapore
Submitted on 27-11-2016
From getting out of the taxi on arrival to getting in the taxi on departure, I am and always have been treated as a VIP guest at this hotel. After one or two visits the staff knew me by name, knew my preferences...and even my business guests now prefer that we meet at the JKT Grand Hyatt instead of their own respective offices.
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