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Hilton Garden Inn Bali Ngurah Rai Airport

Denpasar, Bali, Indonesia (DPS)

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Based on 203 reviews
Airport hotel with outdoor pool and free Wi-Fi.
Room & Rates
King Room - Hilton Garden Inn Bali Ngurah Rai Airport - 1

King Room

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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King Deluxe Room - Hilton Garden Inn Bali Ngurah Rai Airport - 2

King Deluxe Room

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
  • Living Area
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Deluxe King Room - Hilton Garden Inn Bali Ngurah Rai Airport - 3

Deluxe King Room

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
  • Living Area
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King Accessible Room - Hilton Garden Inn Bali Ngurah Rai Airport - 4

King Accessible Room

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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Family Room - Hilton Garden Inn Bali Ngurah Rai Airport - 5

Family Room

  • 1 King Bed
  • Extra Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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King One Bedroom Suite - Hilton Garden Inn Bali Ngurah Rai Airport - 6

King One Bedroom Suite

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
  • Living Room
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King Room w/Pool View - Hilton Garden Inn Bali Ngurah Rai Airport - 7

King Room w/Pool View

  • 1 King Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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Presidential Suite - Hilton Garden Inn Bali Ngurah Rai Airport - 8

Presidential Suite

  • 1 King Bed
  • Sofa Bed
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker/Espresso Machine
  • Safe
  • Luxury Bathroom
  • Vestibule
  • Walk-In Closet
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Twin Room - Hilton Garden Inn Bali Ngurah Rai Airport - 9

Twin Room

  • 2 Twin Beds
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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Deluxe Twin Room - Hilton Garden Inn Bali Ngurah Rai Airport - 10

Deluxe Twin Room

  • 2 Twin Beds
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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Twin Room w/Pool View - Hilton Garden Inn Bali Ngurah Rai Airport - 11

Twin Room w/Pool View

  • 2 Twin Beds
  • Free Wi-Fi
  • 42-Inch Flat Screen TV
  • Mini-Fridge
  • Coffee/Tea Maker
  • Safe
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Hilton Garden Inn Bali Ngurah Rai Airport
Jalan Airport Ngurah Rai, No. 7 Kut, Bali, NA Indonesia

The Hilton Garden Inn Bali Ngurah Rai Airport hotel boasts an ideal location, only 500 meters from the Ngurah Rai International Airport.
 
The Garden Sleep System bed has adjustable firmness, allowing you to set your own level of comfort. Choose a suite and appreciate the extra space in the separate living and dining area.Each morning, join us in our restaurant for a tasty cooked-to-order breakfast. The restaurant is also open for lunch and dinner. After a hectic day exploring the sights or doing business, relax with a drink in our lounge bar. Sunbathe or take a dip in our landscaped outdoor pool or enjoy a re-energizing workout in the 24-hour fitness center. Stock up on drinks and snacks for your in-room refrigerator from the Pavilion Pantry convenience store. Children will adore playing in our children's pool and meeting new friends at the kids' club.With a 24-hour business center and more than 10,000 sq.ft. of versatile indoor and outdoor meeting space, our hotel near Ngurah Rai Airport is ideal for meetings and events. Let our professional team members help plan the details, ensuring your event is a real success.

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Pool Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Business Services
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Free Area Shuttle
  • Free Wi-Fi
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Restaurant
  • Smoke-free property
  • Snack Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 203 reviews
from St Kilda East
Submitted on 30-05-2016
As a Hilton HHonours member, I am usually greeted warmly and with terrific service throughout the stay. We thought this would be no different at this Hilton, however not the case. It is only a few months old, so I would've thought any teething issues would be rectified, but I don't this is the case. The staff were inexperienced and not well trained. It took 5mins to open a bottle of champagne in the restaurant! Seriously! They seemed nervous serving us in the restaurant, as if they were being wa... Read more
from
Submitted on 01-06-2016
I'm a Hilton Hhonors Diamond member, and normally all my Hilton experiences are wonderful. Not here though. My room left a lot to be desired, with nothing in the mini-bar and no lights working in my bathroom for about 5 hours. I had to call to ask them to fix the lights about 5 times yet nobody came. The wifi in my room also did not work. There is also no executive lounge for Diamond members which defeats the purpose of even staying here as an Hhonors member. There's a nice pool and lounge area ... Read more
from
Submitted on 05-06-2016
Was just opened a month ago, strategic place near by Airport, free shuttle bus from the airport, good potential property. Had dinner and breakfast at the main restaurant. Great team work, friendly staff, especially Kashyana, Thank you. Highly recommended.
from Hobart, Australia
Submitted on 05-06-2016
Very close to the airport yet feels far away from it. Very new hotel. Everything is clean and fresh. Beautiful breakfast. Spent hours poolside. Staff is amazing and very helpful. Room decor is very lovely. The keycard is temperamental. Keep trying it until it works. The small takeaway food shop in the lobby is a bit too expensive and I was charged 21% tax on my banana bread. The transfer to the airport was almost instant. In all very satisfactory and welcoming stay.
from Taipei, Taiwan
Submitted on 06-06-2016
We booked double room but only have one toothbrush, they don't provide shaving but there is not mentioned in hotel website or any channel. Front desk service is not well-trained, took long time for check in and out, though hotel is close to airport but if you there is no any convenient store near by hotel, wish you bring anything you need before your arrival.
from Adelaide, Australia
Submitted on 07-06-2016
Having arrived in Bali after midnight, this was a perfect choice of hotel for rest after an international flight - smooth check-in, lovely staff, stylish decor and newly refurbished, great pool for swim in morning, great breakfast and late check-out to assist with our onward travel to Ubud. The only advice we have is to book airport pick-up prior to arrival.
from London, United Kingdom
Submitted on 08-06-2016
I stayed at the new Hilton Garden Inn Bali Ngurah Rai Airport after flying in early evening due to its convenient location and I am so pleased I did! The hotel lobby is open, fresh and stylish and the hotel staff were really friendly and hospitable. A special mention for Andri P at the reception who was very funny and helpful! The pool is great, the breakfast was tasty and the rooms are nice and modern! I would 100% recommend to anyone flying in or out of Bali or who would like a good base to do... Read more
from Sydney, Australia
Submitted on 20-06-2016
Smart, newish hotel with good Hhonors recognition and decent rooms. Black out curtains and soundproofing so no aircraft noise. Breakfast buffet was excellent. Lots of friendly staff, just they operate at half speed so patience is called for! Very happily go back and use it as a weekend base.
from
Submitted on 24-06-2016
We stayed an HGI since we needed a hotel close to the airport. We were pleasantly surprised! The property was clean, staff was professional and helpful, the room was large, restaurant food was delicious. We did not use the pool but it looks exactly like the photos. We had dinner and breakfast by the pool. This property is right on a busy street but you wont be able to tell once you're inside. Quiet and peaceful
from Bali, Indonesia
Submitted on 25-06-2016
This hotel located closer to the Ngurah Rai Airport the best choice for transit hotel if the flight's delay. Room was clean, staff around hotel were amazing from housekeeping team, reception, f&b service, & open kitchen team. ?????????????????????????????? RECOMENDED
from Singapore, Singapore
Submitted on 26-06-2016
Its a very new property, staffs were friendly and warm. Helpful and attentive. I would like to say a special thanks to Ms. Melati from Front Office Dept, who helped me with the check-in and check-out, she always greets me whenever she sees me. Keep up the good work. Would recommend the property to others if they want a quiet and peaceful holiday.
from Bali, Indonesia
Submitted on 30-06-2016
I chose this hotel because of its proximity to the airport and didn't realise it's less than 5 minutes away. The hotel opened just 2 months ago so everything is new. The pool area is gorgeous and peaceful and with a huge, beautiful pool and lots of relaxing chairs. There's also palace where you can eat that overlooks the pool. I ordered room service not expecting much but the food was fantastic! They also have a good selection of Indonesian food. The staff are attentive and polite, there's a gre... Read more
from Jakarta, Indonesia
Submitted on 02-07-2016
New hotel, about 5 minutes from the airport. Everybody greeted us upon check-in, along the corridor and at the coffee shop. Was assigned to the very end room in the north wing, but in the evening front office staff - Adri - was so thoughtful to move us to room # 1030 in the south wing. Room was clean and spacious, however not very well insulated so that from time to time we heard the rumbling of airplanes landing or taking off, as well as motorbikes with open muffler. The outdoor pool was nice, ... Read more
from Jakarta, Indonesia
Submitted on 02-07-2016
I visited this hotel in June 2015. Friendly staff, great foods and services was provided during my stay. The must try menu at the Garden Grill Restaurant: Crispy Duck, Nasi Goreng, Chinese Style Beef, Assorted Sate, and Lemon Chicken. Thanks for the great services.!!!
from U.S. Virgin Islands
Submitted on 02-07-2016
Loved this hotel, especially because I didn't expect much. The pool is huge and the pool area is calm and serene. The room service food was fantastic, there was a also a huge gym, a laundry room, a business centre and a free shuttle to the airport. if you want to get away from the madness of traffic and crowds, this is a peaceful, beautiful place to unwind. Loved it and would stay again.
from
Submitted on 03-07-2016
My partner and I arrived in Bali at 12am and needed a place to rest after a long journey from the U.S. This place was perfect for that. Comfortable, great food and nice pool. Breakfast was delicious. Helpful staff. Easy to get to from the airport.
from
Submitted on 04-07-2016
I am a Hilton Diamond Member for several years. My stay in the Hilton Garden Inn beside Denaspar - Bali Airport has been one of the best stays within the group. Certainly the best Garden Inn experience and the comfort, quality of Staff - friendliness, cleaniness, professionalism is away above typical Hilton Group qualities. The Hotel is ideally located for someone who arrives late or needs to leave early from the Airport. It is also ideally located to explore both the south and the norht of Ba... Read more
from Hong Kong
Submitted on 05-07-2016
The hotel offers a free airport shuttle, which takes 5 minutes from the international terminal. Reception was efficient and staff spoke good English. My room was big with a huge bed and a long desk. Wifi worked well and fast. The bathroom had a large shower but no tub. While clean, some stains were starting to accumulate between the tiles. Next to reception is a small minibar area where you can purchase snacks, water, and sandwiches for a quick bite.
from Sydney, Australia
Submitted on 05-07-2016
We stayed for one night as we had a 7am flight the next day. Hotel was very new and clean, and the swimming pool and in room amenities were of higher quality than other Hilton Garden Inns (eg toiletries were the same as other Hiltons) Free airport transfers were offered, just let reception know your flight details. Restaurant area looked inviting and modern, but we decided to walk 10-12mins to the main street (Jalan Kediri) where there were lots of local restaurants and supermarket etc Overa... Read more
from Perth, Australia
Submitted on 07-07-2016
Nice hotel for stopover. No rooms appear to have balconies Pool good .Situated at the airport Has shuttle to Kuta & shuttle from airport but must be ordered in advance. Light switches in room drive you crazy and are badly planned.
from hong kong
Submitted on 07-07-2016
Location near airport, 5mins traffic. Hotel are nice, lobby is big n open. Pool are great. Room inside is nice and big, bathroom is big Only need to improve, is the hot water is not enough, need to wait for a while.
from Adelaide, Australia
Submitted on 09-07-2016
Loved this hotel! Comfy bed Extremely clean room Fast complimentary internet Pool was amazing! Only stayed one night (the first night I flew into Bali), however I would have stayed 2 or 3 nights if I had known how good it was! Staff were really nice. Very fast check in and they let me have 1 hour late check out for free until 1pm instead of 12pm. Checking out and getting a taxi was the only negative. Waited half an hour in the hot lobby. They need a better system in place for catching taxi... Read more
from
Submitted on 10-07-2016
Thank you to the General Manager (JP). We booked 3 rooms and one of the rooms had a problem. As a new hotel, this would be expected. JP was fully across this and resolved the problem quickly and professionally. JP went over and above and took a genuine interest. We would definitely recommend this hotel to family and friends. Breakfast was very good and the quality of rooms was excellent. Great location close to the airport. Pool was great. All the staff very efficient and courteous.
from Bristol, United Kingdom
Submitted on 11-07-2016
I have recently had the privilege of liaising with Ms Cut Rossi, Director of Sales at the Hilton Garden Inn, next to Bali Ngurah Rai Airport. I was booking a few rooms for a very tired and weary crew to allow them some rest during their 10 hour transit stop. Ms Rossi was quick to reply with a good room rate for their break at the hotel and continued to help me arrange their transfers to and from the hotel. My plight didn??t stop there however as we don??t travel light ?? they were travelling ... Read more
from Kuwait, Kuwait
Submitted on 11-07-2016
Clean rooms, close to the airport, pool could use a bit of cleaning. Friendly staff. New hotel so took time to explain to the taxi drivers where the Hilton Garden Inn was. A few chinks in the armor nothing a little time wouldn't heal...overall an average stay.
from Beirut, Lebanon
Submitted on 12-07-2016
Stayed in this hotel for 3 nights, relatively new opening.Very near to airport. Rooms are of good size and clean. Excellent staff,very helpful and modest. Good choices in bfast. Maybe Room service menu needs bit more options like pasta, pizza however we were accommodated on request. Also i recommend timings of room service to be extended bit more. Taxis also can be easily booked and available from hotel reception itself. Overall we were happy with the service and hospitality offered to us. Thank... Read more
from Houston, Texas
Submitted on 12-07-2016
Wonderful 3 day stay here, new hotel, very clean, Western standards and amenities. Convenient tot he airport but also a surprisingly good spot from which to explore southern Bali (provided you have your own transportation). The Holiday Inn Resort beach and restaurant strip is a leisurely 15 minute walk away. And, there are a few good warungs a block away on Elang street. My only observation is that the front desk is severely under staffed. There is no concierge or baggage check personnel and at... Read more
from sydney, Australia
Submitted on 12-07-2016
note: you CANNOT walk from the airport (and so it is not an airport hotel as such) - and there is nothing around the hotel nearby that is worth visiting so stay at the novotel instead - if you want airport hotel
from Woki
Submitted on 14-07-2016
The first of my Indonesian travels started here. The hotel was impeccable, staff was super friendly. The breakfast choice was great however actual bacon instead of beef bacon would have been superior. The hotel is located close to the airport and the beaches are also quite local just order grab car instead of normal taxi (saves some rupiah fixed price)
from
Submitted on 14-07-2016
I'm normally a budget traveller, but I decided to splurge on this hotel my last night on Bali since it's so close to the airport. I'm glad I did, the hotel provided a free driver for me who was waiting at exactly the time I requested. It was the easist transport I've experienced all month on Indonesia. My room was very clean and even though it was on the first floor right by the doors it was still quiet. No complaints about this hotel at all, it exceeded my expectations.
from
Submitted on 15-07-2016
The hotel is great and with good price. It is perfect for one night if you have early flight in the morning. Security when you get in also with metal detector. Big rooms, huge nice swimming pool, nice and large fitness center open 24/24. The breakfast is huge and good quality. Remember to book the hotel shuttle bus from airport. Hotel is very close but not easy to reach by walking.
from London, United Kingdom
Submitted on 18-07-2016
Stayed here a few times due to close proximity to airport. Great customer service, very comfortable beds, quiet rooms and useful services/amenities (free airport and Kuta beach shuttles, decent buffet breakfast, gym and swimming pool). Will definitely stay again if in the area.
from Dhaka City, Bangladesh
Submitted on 18-07-2016
Great location. Accessing major attractions a breeze. Quality of breakfast and dining staff service is one of the distinctions of this hotel. Rooms are spacious and amenities provided are of high quality. Internet can be improved.
from Melbourne, Australia
Submitted on 19-07-2016
I'll start with the positives. This hotel is very new and appointed nicely. It's obviously very close to the airport, a short shuttle ride to the terminal. We weren't planning to stay here but our flight was cancelled till the next morning so we needed another nights accommodation and as we had an early flight and I am a HHonours member so I thought ,why not. The rates were very good. Things started ok we were able to check in early, unfortunately no recognition or benefits for gold membership. ... Read more
from Tokyo, Japan
Submitted on 19-07-2016
Good location very near to the airport with complementary shuttle service even early morning. Pool abd surrounding great especially at night with lights and illumination. Good weatern and indonesean cooking in the restaurant; however cocktails at the bar very poor for that high price.
from
Submitted on 20-07-2016
The Hilton Garden Inn is incredibly convenient because it is right by the airport with free shuttle service back and forth. I had a half day overnight transit in Bali and wanted some place close by, but nice at the same time. This hotel proved to be just that - and don't worry, you actually can't hear anything in the room, so being by the airport is no problem at all! It has only been around 3 months since its opening, so it is brand new and clean. The rooms come with a very comfortable bed, and... Read more
from Northern Territory, Australia
Submitted on 22-07-2016
With a late night flight out of Bali the choice to leave our accomadation in Sanur and spend the day and evening at Denpasar International was a sad looking option. On the brighter side with a midday check out in Sanur then short drive to Hilton Garden this being a marvelous idea. On arrival our family room was not ready this was some what dissapointing considering when I booked I clarified we would be leaving by 9pm that evening and would need the room to rest prior to an overnight flight. ... Read more
from Sydney, Australia
Submitted on 29-07-2016
Great staff and property. Felt welcome as soon as we arrived. The staff were incredible, let us order dinner after the room service had closed as we arrived late. Defiantly will be back again, as this is easily one of the best airport hotels I have ever stayed in!
from Lyon, France
Submitted on 30-07-2016
It didnt started quite well because I send an email to the hotel to ask about a late checkout. 3 times, the person didn't answer my question, instead send me a link of official website! I was quite mad that they couldn't even answer a simple question: is it possible to do a late checkout and what will be extra charge? Nevertheless, arriving at the hotel, the receptionist was so efficiant and smiling and nice that I forgot all about this non answer. And honestly, it's been a long time since I ha... Read more
from Manila, Philippines
Submitted on 02-08-2016
We stayed 11 nights and Enjoyed Bali and the hotel. Being Hilton Diamond as well as having Top Tier status at all the major US brands we have high expectations and the staff really gave 100% effort. We had some issues with Golden Bird Car/Shuttle service as did many other people in Kuta and the front desk staff worked very hard to help us keep calling them for our transportation needs. The General Manager and his team really provide a high level of service. The morning breakfast was outstandi... Read more
from Bali, Indonesia
Submitted on 03-08-2016
I had a great experience while staying in this hotel.. esp by the time I checked in the receptionist gave a warm welcome and very helpful.. my room was ready even I checked in at 11.00 I was surprise with this service... HHonors points really give me great benefit
from Santa Barbara, California
Submitted on 05-08-2016
Stayed here for one night only as our flight had a late arrival into Bali! Close to the airport, quick and easy check-in and nice room! Free wifi and breakfast included! (Gold Member status) Instant coffee and train room pulse standard Peter Roth toiletries in bathroom! Great nights sleep and could not hear aircraft given the close proximity to airport tho w could see the planes taking off!! We paid IDR80,000 from airport by taxi!! Prepare to be hounded by cab drivers as you leave airport! If yo... Read more
from
Submitted on 08-08-2016
We stayed there because it was close to the airport and arrived at 10:35pm after a 26 hour trip. The restaurant was closed and there was no room service, the only option they gave us was a store with 10-15 food items. We asked for a glass of milk and they charged us 5$. Rude manager didn't even want to talk to us. Being a Honors member didn't help at all either. Stay away from this hotel. Room was old and very basic.
from Auckland Region, New Zealand
Submitted on 10-08-2016
handy to airport nicely appointed nice accommodation VERY helpful and pleasant staff note will collect you from the airport we didnt know this would definitely stay again highly recommend to others as a stop over hotel
from New York City, New York
Submitted on 12-08-2016
Dont rule this hotel out just because it isnt on the beach. This is a BRAND new hotel with exeptional staff that are more than qualified to work at a more premium Hilton brand. Free beach shuttle, free airport transfer and massive pool seal the deal!
from Seattle, United States
Submitted on 12-08-2016
We had a great stay here. Only issue was they were unable to fetch me a taxi at departure (lots of bags and antsy kids) and I had to get one for myself. Otherwise, highly recommend the facility, rooms, breakfast, pool and staff.
from
Submitted on 16-08-2016
Arrived at the hotel to friendly greetings and lots of attentive staff. The hotel was clean and rooms well presented. Unfortunately as we tried to settle into our room for the night things went down hill. We asked for extra bottled water. No one could find any. We asked for help with turning the temperature down. No one knew how. We asked for a TV remote and there wasn't one. As i sit here writing this review there are 2 service men in my room trying to figure things out...it's going to be a lon... Read more
from
Submitted on 29-08-2016
Amazing staff, always smiling. A special shout-out to the Duty Managers, Restaurant Staff and Housekeeping, who made our experience so amazingly special. Thank you Team. A caring team who make you feel right at home and an ambience where you can kick off your boots and relax, we will definitely go back to stay with our extended family.
from Barcelona, Spain
Submitted on 29-08-2016
The hotel is located 3 minute drive from the airport which makes it perfectly convenient if you have to overnight and catching an early flight. As all hilton hotels, everything is perfect. Has a very pleasant pool and chilling area, but no spa, unfortunately.
from new york
Submitted on 31-08-2016
It seems like many people were using this hotel as a home base but we stayed because our flight arrived at 12:30 am. It was great -- clean, super close to the airport, good price point. The room and bed were quite comfortable and the staff was great. The pool area was beautiful and the breakfast buffet had many delicious selections. Glad we stayed here instead of making the 90 minute ride to Ubud in the middle of the night.
from London, United Kingdom
Submitted on 02-09-2016
The hotel is just awesome but a special mention goes to the staff! We really appreciate what you have done to make our stay as pleasant as possible. It was a special occasion but if we have the chance we surely come back one day!!! Thanks again
from
Submitted on 06-09-2016
As a H Honours member I choose to use my points to book this hotel for one night to catch an early morning flight next day. Checked in at about 7pm and it was smooth, was allocated a room and was in the room in 5 mins. The room had a peculiar smell so choose to leave the AC on and we left. On our return at 11 the room was hot which meant the AC just blows air. We complaint and then technician was there in 5 mins. He did not know what to do so said wait for 10mins. Frustrated waiting for 20mins... Read more
from Auckland Region, New Zealand
Submitted on 07-09-2016
If you are arriving late this hotel is good option as you will have no surprises this being a Hilton brand and bonus is that the rate is reasonable.The staff were helpful and the breakfast was really good
from Denpasar, Indonesia
Submitted on 13-09-2016
Creativity and very nice Garden Grille Restaurant atmosphere, Pavilion Pantry and Pool Bar menu so amazing, near at Airport Area with nice room and Amenities ,291 Room with different type Categories and 5 meeting rooms with multi function event including Ballroom,
from Sydney, Australia
Submitted on 14-09-2016
We stayed here after our flight back to Sydney was cancelled by Jetstar. It's a 5 minute drive from the airport, and is practically a brand new hotel. Facilities were excellent, from the restaurant, to the pool, room, and the gym. The gym is a little bare, but the basics are there. Check in was extremely slow when we got there late at night, however to their credit there were 100+ frustrated guests to process. Check in took about 1 hour. We were also given $60 USD each to spend on food and drin... Read more
from
Submitted on 15-09-2016
Chose this property for my last day in Bali as I had a next day early morning flight. Overall great potential. Brand new, with inspiring open architecture and large rooms. Enjoyed the great breakfast and warm service from the lovely staff. The dining is also quite good. Great open door pool. Also a tour desk conveniently available for arranging Asia World day tours. Appreciated the shuttle arrangements for Kuta and the airport. I can see this property easily go beyond a standard airport hotel by... Read more
from Busan, South Korea
Submitted on 16-09-2016
Clean and good condition of room There is very noisy room where near Water tank. Machine noise. 3rd floor 30xx. Also there is Pool view room with Outside Toilet building view room. End of 10xx line. Have to ask change room.
from
Submitted on 18-09-2016
This is the perfect hotel if you're getting it late from a flight and don't want to travel far..around a 5 minute drive from the airport (if you're getting a taxi make sure you barter with them, ours started at 250 thousand Indonesian rupiah so around £14.50!) the hotel itself is clean, good reception, air-con and a fab breakfast with a great selection - they will also arrange a taxi for you if you ask!
from
Submitted on 18-09-2016
We booked this hotel purely for its convenient location to the airport due to a very late arrival. Only 5mins in a taxi from the airport and an easy friendly check in meant we were in our ground floor room within half an hour of leaving the airport. Our room was quiet and facing the pool on the ground floor. Lovely firm bed and black out blinds ensured a great nights sleep. Large walk in shower in a bathroom finished off with dark slate like stone..single basin. This hotel is ideal for a nigh... Read more
from London, England, United Kingdom
Submitted on 18-09-2016
Practical - thought it was going to be budget but actually was better than expected. We used this hotel as a transit hotel as we arrived late at night. Actually a great little place with all that you need and great service. Restaurant is fine for this hotel.
from Suwon, South Korea
Submitted on 18-09-2016
Service is so so. Room is also so so(small room). Swimming pool is nice. Location is very good. Hotel is located in the near airport. there is a free pickup from/to airport- this is the most favorable thing in this hotel. water is too expensive in the restaurant, there is no free water in the restaurant. this is the worst in this hotel.
from
Submitted on 20-09-2016
Close to airport and included free pick up. Hallways and rooms smelt musty. Bed was firm but pillows were nice and soft. Clean sheets and towels. Breakfast was very ordinary. Tiles from pool all falling off and kids had fun diving and collecting them. Room was nice and quiet and we got a ground floor room. Staff were very friendly and helpful. Basic amenities and no mini bar. Good for one night with early or late flights.
from
Submitted on 20-09-2016
I believe the hotel was recently opened; I would advise you to avoid this hotel for a few months till they complete the staff training and fix other issues. I chose this hotel because it was close to the airport. After a very long flight all I wanted was to be hydrated, to take a shower and a nap. There were 2 tiny bottles of water in the room, definitely not enough for 2 adults. The mini bar was empty and was directing me to go to the pantry. I went to the pantry only to find out that they do n... Read more
from Villars-sur-Ollon, Vaud, Switzerland
Submitted on 28-09-2016
Stayed a night, comfortable room, great bed, clean large bathroom, a lovely pool area with palm trees. Breakfast restaurant crouded and messy, and so-so quality of food although you could have eggs made to order etc. all in all a good place to stay for a night very close to AP, and 1/2 hr to Kuta by car.
from Pd
Submitted on 29-09-2016
Service is good, but terribly short of staffs. Check in, room allocation, luggage service was terrible. No room service after 1030pm, breakfast not re-filled regularly, tables not clean. Room key keeps malfunctioned, check in staffs took ages to check in, no specific counter for Hhonor member - perhaps they have but its also offer to everyone.
from
Submitted on 30-09-2016
Stayed there only for 1.5 nights because we arrived at midnight. Size of room was average, staff could offered us to their pantry even Room service wasn't available. We then waited until the next day to have breakfast even we were very hungry. Breakfast option was very limited, either noodles or bread and danish but their waffle was quite tasty, light and fluffy. Hotel has free shuttle bus to go to kuta which was very convenient but the driver could of explain some of the tourist destination.... Read more
from Dresden, Germany
Submitted on 30-09-2016
Location/Area: north of DPS airport Transport: complimentary shuttle service with golden bird transport company before u pass the duty free shop after baggage claim! Roomtype: Deluxe Twin Pool View View: Pool Facilities: gym, pool Breakfast: standard variety, just Mellon juice because the supplier wasn't able to deliver the hotel, this should not happen.. egg station and many hot options Specials: breakfast by the pool is nice to have, nearly no sound of planes
from
Submitted on 03-10-2016
Whilst checkin went smoothly, the room (1018) smelt very musty and damp, making it difficult to sleep. Probably should have changed rooms. Our 4:15am wake up call came at 3:15am. And then got 3 more calls in the next 15 minutes. Despite advising the staff accordingly the calls didn't stop. The 4:15 call did come on time, but there is obviously an issue there. On a positive note, the restaurant staff were attentive and friendly, and the fish meal was delicious.
from Singapore, Singapore
Submitted on 03-10-2016
This hotel is very near the airport and shuttle service can be pre-arranged through email/phone calls. Hotel is rather new and room is extremely comfortable. Gym is very spacious with quite a lot of equipment for someone who likes to work off some calories. Breakfast is worth the money as it has a good spread of food to start the day. This hotel is only minutes away from Kuta Beach and few of the major shopping malls. It's definitely a hotel worth considering be it leisure or business.
from Indonesia
Submitted on 06-10-2016
Very friendly staff at the Front Desk upon arrival and departure. Room size is decent and clean. Wifi connection is good and breakfast buffet spread is limited. The good things about this hotel is all rooms are non smoking rooms.
from Jakarta, Indonesia
Submitted on 06-10-2016
For people visiting Bali for yachting and boating. This is certainly the perfect hotel. 10 minutes from airport and 12 minutes from Benoa Harbor. % minutes walk from the hotel. there are many eateries and grocers as well. So logisitcs are easy with this location. We stayed two nights 30 Sept-2 October. We supposed to stay 1 night but had to extend due to late delivery of spare parts. And we were not bored at all. The pool is quite big and the hotel is quite spacious. wifi is strong so I could ge... Read more
from Buckingham, United Kingdom
Submitted on 07-10-2016
I choose the review title carefully. Firstly, the hotel is just a 3 min ride from the airport. Very convenient - contact the hotel to get a free transfer organised through their tie up with Golden Bird at the airport. Worked very smoothly. Secondly, there are some important details that the management need to clear up to reach the standards I expect from a hotel in the Hilton brand. Small they may be - but after a 14 hour flight they become important. 1) Sort out the luggage Porte ring - i... Read more
from
Submitted on 07-10-2016
We literally stayed here for 4 hours because I was sick before our flight. It was alright. My husband ate in the bar and sat by the pool and it was all good - service was great, food was decent. It was cheap so not crazy but modern and clean, lights super confusing so ask for a tutorial but other than that - not bad for while in transit but if you plan on staying longer, upgrade to a better room than just the basic.
from Virginia
Submitted on 08-10-2016
Very nice brand new hotel with a beautiful swimming pool. Rooms were really cheap in points, so it was a well thought out strategic location for a few days. However, be aware that complimentary shuttle to Kuta mentioned on their site runs only once in the morning and once in the evening, but there is definitely a free shuttle to and from airport. We elected to get a quieter room in the back as opposed to a nicer view of the pool area, as there were a lot of Chinese customers with noisy childre... Read more
from Denver, United States
Submitted on 08-10-2016
We booked a one night stay prior to a late flight the following night. First, the positives: -Good location for flights -Free airport shuttle service (although complicated) -Good breakfast (although slow to replenish items) -Offered 6p late check-out as HHonors Diamond -Room was functional, even had multi-slot electrical outlets -Staff was friendly -I was only able to book a two-bed room initially, emailed the manager and she changed it to a king right away -Category 1 HHonors property, so very... Read more
from Java, Indonesia
Submitted on 11-10-2016
The hotel is minimalize, nice hotel , close to the airport, cozy rooms . Staff helpfuland friendly but need to improve their product knowledge. For the foods during breakfast good variety of foods, would be nicer to have free shuttle from hotel to airport would be an advantage.overall good experience during stay.
from Sydney, Australia
Submitted on 13-10-2016
We stayed one night here, as it was super close to the airport. There was nothing "wrong" with the hotel, but there was also nothing super great about it either, hence the rating as average. Pros: - Location to the airport and a free shuttle transfer. It is less than 10 min from the airport and definitely a good choice if you have a late arriving flight. There is a free car transfer, however if you don't ask about it through the hotel there is no way to know (no real signage or instructions) - ... Read more
from Semarang, Indonesia
Submitted on 15-10-2016
one of the best location since the hotel is not too far from the airport, and they provide free shuttle. i have to let them know in advance our flight schedule for the shuttle, and they will arrange the car for us.The room is more than enough to stay a couple of days. unfortunately the lock doors sometimes error during opening the lock. i also like the concept of self laundry on the 3rd floor. the staff, especially Rischa, was very friendly and warmly welcome.
from Adelaide, Australia
Submitted on 15-10-2016
We were put up in this hotel due to flight delays so we may not have received the best experience. However... Both rooms we were in smelled horribly mouldy and one of the air conditioners leaked water through a light fitting - had clearly been going on for some time based on the stains on the bench it dripped onto. Other than that, the rooms were clean and the bathrooms big, clean and nice. The pool had many broken tiles, disappointing as the pool itself is fine (if a little uninteresting). N... Read more
from
Submitted on 17-10-2016
Pros. Great location for ease of access Easy to enter in and out of lobby Room was clean and new Bed was excellent Bathroom excellent Staff where extremely helpfull Good business computer room Cons. Breakfast buffet hot food section cold every day.cold eggs.cold bacon.cold sausages etc.... Room service open 6pm-10.30pm only. Food on menu really bad to the point i couldnt eat it.and I tried several items on the menu as i was there for 2 weeks. In general the hotel food was way below standard. ... Read more
from
Submitted on 17-10-2016
Once you stay at The Hilton Garden Inn Bali it will easily become your first choice when travelling to Bali. The location is perfect to get around Bali, the guest rooms are great and the staff outstanding. The pool , the gym and the great breakfast are way beyond any expectation! A Fantastic brand new addition!!
from Gloucestershire, United Kingdom
Submitted on 18-10-2016
We arrived in Bali late in the evening from the UK and after a long trip decided to book this hotel for an overnight stay before moving on to Ubud where we'd booked accommodation for a week or so. This hotel is modern, a five minute transfer from the airport (arranged and paid for by the hotel), and was an ideal choice for the purpose we needed it for. I'm sure if you were staying around Denpasar for longer than a day then it would be perfectly adequate as the pool area, quality of rooms, food... Read more
from Thailand
Submitted on 18-10-2016
Got a free accommodation for a night by Jetstar after a flight cancellation and was brought here for our stay. Excellent and efficient front-desk officers handling almost 100 guests for their check-in. (mind you it was way past midnight when we left Ngurah Rai airport). Hats off to them for their energy at that hour accommodating to all of our needs. Breakfast and lunch buffet was good. The pool area is great to chill/ read a book or just bask in the sun. Room #2022 with the faulty magneti... Read more
from Canberra, Australia
Submitted on 21-10-2016
This was the 2nd time that I stayed in the hotel for business purposes. Unlike any other hotels that just opened, this hotels a near perfect services and facilities. The very huge swimming pool along with its surrounding garden is an awesome area for anyone who just had a long business day in Bali. The rooms are modern and very clean and have all that you need if you travel to Bali for business. This hotel is in the aiport complex but for some reason you dont hear any airplanes passing by whic... Read more
from New Delhi, India
Submitted on 24-10-2016
It is a bit late but I would like to give a review anyways about my stay last month in this beautiful hotel. My partner and I stayed in this hotel in the first week of September. It is a fine hotel located very conveniently close to the airport. Its a fairly new hotel and everything seems new. The rooms are spacious and bed is comfortable. Breakfast is okay. Each and every staff member I came across whether it was front desk or housekeeping, they were always smiling and willing to help (sorry I ... Read more
from Jakarta, Indonesia
Submitted on 24-10-2016
Staying at this hotel for my very late arrival in Bali, the hotel welcomes me and my family very well, very fast check in process. Great room they have much more as it expected than any other transit hotel. The Bali style garden view and ambience, forget us that we only 5 minutes from the airport. And, room was very clean and neat
from London
Submitted on 25-10-2016
A modern hotel that is only about 6 months old. Nicely finished, maintained and clean. We had a very early flight home so stayed here the night before. The pool was great but it felt like a business/airport airport ?? a little cold and soulless. There is not a huge amount of restaurants around so we got a cab into Kuta for dinner. The staff were really friendly and helpful and the free airport shuttle was handy at 5am!
from jennyruss@bigpond.com
Submitted on 26-10-2016
What a great place to stay! We hade 8 fabulous nights here, great rooms, very helpful friendly staff, food was fabulous, the gardens here were amazing 5 pools to choose from, family friendly will definitely be back sometime
from Jakarta, Indonesia
Submitted on 30-10-2016
We had a wonderful stay at Hilton Garden Inn Bali. Best transit Hotel i've found. The room very clean and tidy. With a beautiful lobby and nice layout. The amenities of the hotel are also excellent - a great place to relax a few minute for transit.
from Wayzata, Minnesota
Submitted on 31-10-2016
So bad at every turn. From the room requested to the horrific smell in the first floor room hallways. Really bad service in the restaurant. The bellman were the best part of this stay. Helpful and efficient.
from DIMBULAH, Australia
Submitted on 31-10-2016
Very peaceful to recuperate before a night flight back to OZ. Beautiful swimming pool and garden! Relaxing room and good food. Great service and friendly staff. Very handy next to the airport. Interesting architecture of the Hotel.
from Sacramento, California
Submitted on 31-10-2016
We arrived after 24 hours of traveling to this clean, comfortable, well appointed and friendly hotel. We cooled off in the pool, and were happy to find our beds very comfortable and our room quiet. Breakfast was a delicious set of options for us to try and the central market with fantastic bargains was only a short and reasonable taxi ride away. I will stay again on our first or our last night with it's close proximity to the airport. Internet was some of the most reliable we found while in Bal... Read more
from Paris, France
Submitted on 01-11-2016
We stayed 2 nights in octb 2016. Very convenient to go to the airport as it's only 5 mn by the free hotel's shuttle. The rooms are around 28 square meters,confortable with a large bathroom with shower. breakfast buffet is quite ok with variety of food.and the staff is very kind and helpfull. Big nice swimming pool. Quiet hôtel in spite of the proximity of the airport. I recommand Hilton Garden Inn for those who want to be close from the airport
from Shanghai
Submitted on 03-11-2016
This is really close to the airport and good for late arrivals. Stayed overnight as our flight arrived around midnight. Didn't really explore hotel at all so can't comment on gym or grounds. There is a pool that I didn't use. Also, breakfast buffet was decent. Not huge, but service friendly and mix of Western and Indonesian foods. Also had an egg station that was able to get my egg white omelet correct (always a plus). It is maybe a 5-minute drive from the airport. They use a local transpo... Read more
from Sydney, Australia
Submitted on 03-11-2016
There is no need to visit China when China has come to Bali. Someone has to say this but the hotel has ruined the brand, when 90% of the hotel guests as from Mainland China. They smoke, are LOUD, no manners and no RESPECT, I tried to have an early breakfast at 0645am when I discovered there are at least 50 LOUD chinese waiting for the cafe to open. When it does open, in they pour, no table left for a single person to enjoy a peaceful breakfast. They load up their plates to only eat half the f... Read more
from Philadelphia, Pennsylvania
Submitted on 06-11-2016
My husband and I stayed 1 night here since we reached Bali close to midnight and this hotel is not far from the airport. The first room we stayed in did not cool down even with the AC on. We called the front desk who sent some sort of technician but ultimately we were moved to a different room. By this time, it was close to 2am. This room cooled more than the original room but I think overall the AC could have still been better given Bali gets pretty humid. We ate breakfast here which was a bit... Read more
from Santa Cruz, California
Submitted on 08-11-2016
This hotel turned out to be much better than Hilton Garden Inn hotels in USA. It's kind of a luxury version of normal HGIs. The rooms are modern and clean and they have a nice pool. The breakfast buffet is only 7 USD and you get to choose from Western style, Asian style and Bali sections. It's a great deal. We had to make sure in advance that they will have a driver waiting for us at the airport. This service is free to hotel guests but they do not have a shuttle that just goes to the airport an... Read more
from Orlando, Florida
Submitted on 11-11-2016
This property is fairly new. The rooms are clean, the bed & linens very good and the a/c is super cool (a rarity in Bali, even in top-flight resorts). There is a strong smell of water intrusion and mold in the hallways - it's really bad. But my room didn't smell bad and with a 14-hour layover, this was a good choice. The restaurant is pretty good and the staff tries hard to please. Plus, it's cheap.
from London
Submitted on 13-11-2016
My partner and I stayed here for one night after arriving on a very late flight. It's incredibly close to the airport and if you organise the free shuttle with the hotel before you arrive, its very convenient, especially if arriving around midnight like we did! I had read reviews that the hotel is quite new - it was a typical Hilton hotel. Very helpful staff, good amenities, nice big comfortable room with a huge shower, lovely outdoor but basic breakfast. The pool looked nice. They had free wif... Read more
from goprohonduras
Submitted on 14-11-2016
All the usual luxury and services you'd expect from a Hilton, great breakfast buffet, Western and Indonesian on offer, nice pool etc. The difference I noticed this time were the benefits of Hilton Honors membership (complimentary) that included room upgrade, free Wi-Fi when not part of room package, and late check-out which makes a difference with a night flight. This location also offer a twice daily complimentary shuttle to Kuta for the beach and shopping. I booked through Travel app Travel... Read more
from Brussels, Belgium
Submitted on 16-11-2016
Brand new hotel right next to the airport. We stayed here for one night as had a early flight out. They offer complimentary pick up and drop off service, which is nice. The hotel is fantastic, brand new, well appointed room with comfy bed, great bathroom. The hotel is very clean, has a huge swimming pool that gets excellent sun exposure throughout the day and the service is fantastic. You don't feel like your near the airport! The blackout curtains are brilliant as is the noise shielding, you ca... Read more
from ATLANTA, United States
Submitted on 16-11-2016
I enjoyed my stay at the Hilton Garden Inn! The staff was very pleasant, professional and courteous! The room was clean, modern and comfortable. The pool was beautiful and I thought the breakfast buffet offered many delicious options.
from
Submitted on 17-11-2016
We stayed here for our first night in Bali, as our plane arrived after midnight, and this hotel was very convenient. We also stayed here for the evening prior to our late night departure flight. As HHonors Diamond members, we were treated well. The first night's room was comfortable. All rooms have comfortable beds, big bathrooms, and a large flat screen TV. Our 2nd stay room didn't have much of a view (being at the end of the hallway). However, it didn't matter, as we were only staying a few ho... Read more
from
Submitted on 18-11-2016
Very quiet place (even if we were close from the airport) Everything was simply perfect, from our check-in experience until the check-out that went smooth and with a smile on the receptionist's face. All in all, from the room, breakfast, dinner (great food!) and the staff attitude & kindness ?? just top.
from Los Angeles, California
Submitted on 25-11-2016
This HGI is a great airport transit hotel. It offers comfortable rooms, a good breakfast buffet and a professional staff that is caring & willing to do their best to ensure you have a great stay! If you choose to use the HGI as your base for your vacation stay in Bali, this hotel is a Gem for Great Value, however you need to know your way around Kuta and other areas of Bali to take advantage of this value. The hotel is not in a pedestrian friendly location, therefore you must taxi to most venues... Read more
from Brisbane, Australia
Submitted on 27-11-2016
A perfect way to spend a few hours before my flight back to Australia, Pool was a tropical oasis, great size and quite - Room was also perfect and peaceful for a sleep before flying and the restaurant experience was wonderful, good choice of meals and very warm and attentive staff .
from Aylesbury, United Kingdom
Submitted on 28-11-2016
I stayed here for 2 nights in November prior to my flight back to the UK. Overall I was very pleased with all the facilities here. The hotel opened in April. They are clearly still dealing with some minor problems. A few loose tiles in the swimming pool. I don't know why people seemed to moan about it. The maintainence guy was repairing some of theee tiles whilst I was there, so they are aware and dealing with it. Likewise with the air conditioning, on the second floor it was leaking pretty bad ... Read more
from
Submitted on 29-11-2016
This hotel is located about 5-10 mins from the airport (depending on traffic). We were picked up by the free hotel shuttle bus which you can arrange via email prior to your arrival. You can arrange your shuttle bus back to the airport the day before you leave through Reception. Upon arrival, staff were welcoming and friendly. We had booked two rooms and requested to be next to each other, but unfortunately we weren't able to do that, however our rooms got upgraded because the rooms that we reser... Read more
from
Submitted on 30-11-2016
We have been there 1 night before flight. Not bad for 1 day. The menu is poor and high price, but quality is good. Near hotel you can't find any good places for eat. The nearest place is Kuta (quite dangerous and dirty place). Good location from airport it's plus
from jakarta
Submitted on 01-12-2016
check in date really late, no welcome drink, but fortunately since this is airport hotel they provide drop off service to hotel, and also the food in this hotel is pretty dissappointing, lack of varieties and bad taste
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