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Hotel Willow Banks

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Based on 412 reviews
Room & Rates
Super Deluxe

Super Deluxe

1 double bed or 2 beds
301-sq-foot (28-sq-meter) room with a balcony

Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Free toiletries and a hair dryer
Practical - Free newspaper and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

Deluxe Room

1 double bed or 2 beds
301 sq feet (28 sq meters)

Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Free toiletries and a hair dryer
Practical - Free newspaper and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Premium room

Premium room

1 double bed or 2 beds
355 sq feet (33 sq meters)

Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Free toiletries and a hair dryer
Practical - Free newspaper and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Hotel Willow Banks
Near Tourism Lift, The Mall, Shimla, India 171001

Rooms
Make yourself at home in one of the 45 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.

Amenities
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a health club and an indoor tennis court. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Dining
Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service.

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Know Before You Go

  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: INR 865 per person (approximately)
  • Fee for high-speed Internet (wired) in public areas: INR 150 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 4000
  • New Year's Eve (31 December) Gala Dinner per adult: INR 4000

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Babysitting
  • Dry Cleaning Service
  • Fitness Facility
  • Game Room
  • Lounge/Bar
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 412 reviews
from New Delhi, India
Submitted on 25-04-2016
The strategic location on the mall road almost a 150 metres from the Lift gives you the best view and best in class services. The location of this property on the Mall road not only provides for a scenic beauty but also keeps the visitors away from the hustle and bustle of Mall road. As you enter the gates, you get a great welcoming gesture from an antique car. The room service is pretty good and the staff is really helpful to every extent. The in house food is sumptuous and menu is dive... Read more
from Betul
Submitted on 27-04-2016
A very good Heritage property on Mall. Overall our stay was satisfactory. Service was nice. However we had a bad experience when living the place. ON arrival we had picked porter from down road for hotel. Receptionist told us why you had not informed us ? We had sent porter for picking luggage? At the time of departure we asked them for porter which they had arranged, but at down road they were asking double amount than the amount paid by us to outside porters. When we had talked to reception t... Read more
from Chiang Mai, Thailand
Submitted on 07-05-2016
I spent 6 nights in Willow Bank in April 2016. The hotel is located on pedestrian mall, 30 meters away from the lift = no traffic, no klaxons, no fume. Big bedroom with big windows and a terrace with a beautiful view. Excellent big bed; towels and bed sheets clean. Bathroom outdated but clean. Good restaurant and bar with big terrace. Decent food with friendly service. Excellent breakfast, in fact my meal of the day. WiFi with a code is free and working sometimes. Contra: Very loud and horribl... Read more
from
Submitted on 25-05-2016
i am a delhite and i love travelling. i went to shimla with my friends and we stayed at willow. it is a okayish hotel. the surrounding were good. but they need to improve the food and its cost. the food was quite costly!
from New Delhi, India
Submitted on 25-05-2016
The hotel is perfectly located on mall road, good for families as they can have good time on mall road with family specially with kids, the cafe is excellent with live music and really good food. view from the cafe also beautiful. always take valley side room you will get beautiful view of the valley in day and even in night too. food is good. their is no parking available that is the only bad part about the hotel as you need to look for a parking which is very difficult in the season time. fami... Read more
from Chennai (Madras), India
Submitted on 29-05-2016
We stayed for 2 nights at the Willow banks hotel. It is a heritage property but well maintained. The hotel is right at the end of the mall road - so you get the double benefit of being very close to the shops on the mall road but also away from the hustle and bustle. You need to pay a premium though for the location. rder a quick bite. The lift near the hotel is mostly crowded so you will end up walking up the hill to get to the hotel. Try going through the high court parking lot route rather t... Read more
from
Submitted on 30-05-2016
Great place and spa.. near market and awesome hotel cafe.great place to stay if you are visiting shimla. Big rooms good food not great.staff is great and desk staff to ready to help.clean rooms Some matress needs to be changed if you are looking for 3 star property and welcoming staff this the best place.
from New Delhi, India
Submitted on 02-06-2016
We stayed a couple of nights at this hotel during our family vacation last month. That, when we couldn't find vacant rooms in any other star rated property! USP for this property is its location - its just about at the starting end of the famed Shimla Mall Road. Another is a fantastic alfresco restaurant right atop the hotel building which is full of buzz during pleasant evenings. Even the fine dining restaurant is premium in nature and serves good food! Lodging wise though, I found it to be qui... Read more
from
Submitted on 02-06-2016
Spent my anniversary here and was super impressed.This place is extremely central and right on the mall road.We took a suite which had a lovely view.We could see the hills and lush greens from our window. We had a private jukuzzi within our room which made our stay even more luxurious.The hotel has a great spa offering Balinese and chocolate massages which are definitely a treat when in the hills.What is most special is the fact that the hotel's two main restaurants are so good that one does not... Read more
from Panchkula, India
Submitted on 08-06-2016
We, two families, visited with kids on June 6 and everyone loved this hotel. Hotel is very conveniently located on Mall Road. I took premium room which was quite spacious with bath tub, locker etc. Buffet breakfast they provided was very delicious, lot of varity and live Dosa counter. will stay again whenever I visit Shimla. Only thing is this hotel does not have parking space, so you have to park at public parking.
from
Submitted on 28-06-2016
I stayed here for 3 nights. First impression was only pathetic n I was cursing my decision to choose such a filthy property. It was raining nuts n I was completely drenched. I reached the hotel and requested them to arrange a person for my luggage at the lift as my wife was not well so I hurriedly reached hotel for check inn. The hotel lady refused on face that I need to carry myself. Then I asked for an umbrella, I was told to buy one from market. I reached the hotel they gave me room no. 401. ... Read more
from Rudrapur, India
Submitted on 29-06-2016
Booked the hotel online and stayed there for 2 nights with family. Pros: situated near lift,excellent food,big and clean rooms , good service, staff is courteous, have their own cafe with live music Cons: wifi was not working for 2 days, balcony are a bit smaller in size
from
Submitted on 29-06-2016
I was visiting this hotel for my parents anniversary and was pleased with my stay. The hotel is very beautifully done up and the staff gives you personal attention.Our room overlooked the lush green valley and had the view of the whole of Shimla. There was so much to do within the premises that we spent most of our time lazing within the hotel only rather than going out to the mall.. ;) A lovely buzzing cafe called Simla Times right is within the hotel complex. Has live music and serves some de... Read more
from
Submitted on 30-06-2016
THE BEST PLACE If you are looking for a place to stay while in Shimla, don't look any further, THIS IS THE PLACE TO STAY.This is by far the BEST place we stayed while our trip to Himachal .Offers a lovely view and great food. Is located in the most buzzing part of the mall with almost everything nearby. There are some pretty cool cafes within the hotel.There is also this interesting wax museum just beside it which was a good outing for us. The hotel staff is quite pleasant which is always a del... Read more
from Noida, India
Submitted on 30-06-2016
On Mall. Can visit Ridge and other walks easily from Hotel. Hotel Cafe and food items are very good and nicely cooked. However their premium room which I booked is not good and not ideally placed. Better to book Deluxe rooms facing valley. Room no 202,203,204, 205 are good.
from New Delhi, India
Submitted on 23-07-2016
I had stayed at Willow Banks when I visited Shimla along with my Parents who are on the higher side of 50s. Its beautiful looking property right on the mall road and next to lift. And that is one of the USP of the hotel. You can just walk down the mall road early in the morning or late in the evenings without any problems. Rooms are luxurious and service is good and prompt. Sleep quality is excellent. Food a good with decent spread in breakfast. One thing which I dint like was that their deluxe ... Read more
from Solihull
Submitted on 24-07-2016
This hotel is the best in Shimla with a great location on the Mall road itself. The facilities are appropriate to the hotel & the staff try to be very attentive. Room service could be improved, but no complaints regarding laundry...it took 2 hours from collection to be back - fully laundered !
from Faridabad
Submitted on 24-07-2016
I had visited Shimla in 2015 and had stayed at Willow banks for 3 nights and 4 days with my wife and a son who was 3 years old at that time. The hotel is excellent and is at an apt location, which is right on the mall road and you can walk through the mall rood to reach the ridge easily while just walking from the hotel. There are a lot of options to have your lunch and dinner respectively and at the same time, the hotel also has a lovely bar and a restaurant. The bar at the hotel especially is ... Read more
from Jalandhar, India
Submitted on 03-08-2016
Staying at Hotel Willow Banks, Shimla was a great and amazing experience for us as per location hotel was at great place near to attractions, restaurants, temples etc. with great views of shimla. Hotel was also nicely built with nice food and service available. With a good comfort this hotel was a luxury hotel. Thanks ..
from Wakefield, United Kingdom
Submitted on 05-08-2016
Stayed at the Willow Banks during a 2 day stint in Shimla in July 2016. Shimla is lovely and the hotel was well located, being situated on the Mall, the main thoroughfare in Shimla where most of the shops and restaurants are located. The hotel was designed and decorated in a heritage style and the room was large clean and well furnished. Only gripe was the breakfast. There was no breakfast buffet, presumably because the hotel was not busy and the menu was fairly limited. The staff came over as a... Read more
from Faridabad, India
Submitted on 19-08-2016
This hotels best asset is its location. The rooms are quite spacious as compared to hill station standards with wooden flooring. The furnishing is ok but rooms are big and airy. Bathrooms are neat and tidy.The only drawback is the restaurant which is not capable of handling a large number of guests. In fact service in the restaurant is very slow so most of the tables you will find guests still waiting for their food to arrive. Otherwise the staff is good and courteous and location is very goo... Read more
from India
Submitted on 23-08-2016
Booked online but there was lot of mismanagement at the hotel reception. Staff at reception was quite rude. Room was quite spacious and clean. Hotel is located near to lift on mall road, which is a plus.
from New Delhi, India
Submitted on 31-08-2016
Perfectly located on the Mall road. It is easy to access various location, the public parking area, Mall road to various cafes. The hotel has a quick access to Cafe Shimla Times, which has a great view with a various meal options. Also a must visit restaurant Eighteen71 which serves traditional cuisines. Had a pleasant stay and service was great and prompt. Recommend to go for either a premium or super delux rooms, they are valley facing with a private balcony. Only draw back is that there is no... Read more
from
Submitted on 02-09-2016
The hotel is located at opposite tourism lift, Shimla. Centrally located four star catagory resort. Well interior decoration with having gyser in the toilet, carpet on the floor, king size bed with neat and clean bedsheets and cozy blanket etc. Very well maintained neat and clean hotel, perfect for businesses centre. The hotel provides free wifi facilities, free parking facilities, gym, fitness centre, doctors on call and many more facilities. The staffs were very helpful and bearing good behavi... Read more
from New Delhi, India
Submitted on 03-09-2016
In the past 11 days this was my 2nd stay at this property. What this property really has going for it is its location. Particularly if a visit to Shimla means being at the Mall Road most of the time then this is THE place for you. It is really simple and convenient to get here. Get off from your cab / car at the Tourist Lift pay the amount for the lift get out of the lift on the mall road, turn right walk one or two minutes and you are there. Mind you the lift has its working time which is 8 A... Read more
from Halle (Saale), Germany
Submitted on 16-09-2016
Friendly Hotel with dedicated service. In the beginning of September one will find relaxation and regeneration from Mountain Trekking in Pabbar- and Baspa-Valley, Comfortable climate with rare rain. You will find contemplation while listening live-music on weekend evening.
from North Wales - UK
Submitted on 17-09-2016
The quality of this hotel is disapointing for the price you pay. Its all a bit falling apart and tatty. The bathroom is western style, and generally clean. The bed was comfortable. On the other hand, the location is fantatic. In the one day I was here, I walked 20+Km arround Shimla, in 3 trips, each time returning to town, and the hotel, to use the clean bathroom. The hotel is relativly noisy, but I am not used to being in a city. The WiFi is SLOW. There was a broken A/C in my room, I didn't ... Read more
from Abu Dhabi, Abu Dhabi, United Arab Emirates
Submitted on 23-09-2016
This hotel is located on mall road, and easily accessible to all the major spots . It's an old hotel but very well maintained, staff are courteous and they have amazing desserts at their restaurant. The most important thing apart from the best location for me was á¹­hat the rooms and bathroom was very clean. In all, I would suggest all backpackers , families or couples to stay at Willow bank Hotel.
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