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Hotel Willow Banks

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Based on 430 reviews
Room & Rates
Super Deluxe

Super Deluxe

1 Full Bed or 2 Twin Beds
301-sq-foot (28-sq-meter) room with a balcony

Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Free newspaper and phone
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

Deluxe Room

1 Full Bed or 2 Twin Beds
301 sq feet (28 sq meters)

Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Free newspaper and phone
Comfort - Air conditioning and daily housekeeping
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Premium room

Premium room

1 Full Bed or 2 Twin Beds
355 sq feet (33 sq meters)

Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Free newspaper and phone
Comfort - Air conditioning and daily housekeeping
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Hotel Willow Banks
Near Tourism Lift, The Mall, Shimla, India 171001

Rooms
Make yourself at home in one of the 45 air-conditioned rooms featuring refrigerators and minibars. LCD televisions are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.

Amenities
Enjoy recreational amenities such as a health club and an indoor tennis court. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Dining
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service.

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Know Before You Go

  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: INR 865 per person (approximately)
  • Fee for high-speed Internet (wired) in public areas: INR 150 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 4000
  • New Year's Eve (31 December) Gala Dinner per adult: INR 4000

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Babysitting
  • Dry Cleaning Service
  • Game Room
  • Lounge/Bar
  • Room Service
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 430 reviews
from New Delhi, India
Submitted on 25-04-2016
The strategic location on the mall road almost a 150 metres from the Lift gives you the best view and best in class services. The location of this property on the Mall road not only provides for a scenic beauty but also keeps the visitors away from the hustle and bustle of Mall road. As you enter the gates, you get a great welcoming gesture from an antique car. The room service is pretty good and the staff is really helpful to every extent. The in house food is sumptuous and menu is dive... Read more
from Betul
Submitted on 27-04-2016
A very good Heritage property on Mall. Overall our stay was satisfactory. Service was nice. However we had a bad experience when living the place. ON arrival we had picked porter from down road for hotel. Receptionist told us why you had not informed us ? We had sent porter for picking luggage? At the time of departure we asked them for porter which they had arranged, but at down road they were asking double amount than the amount paid by us to outside porters. When we had talked to reception t... Read more
from Chiang Mai, Thailand
Submitted on 07-05-2016
I spent 6 nights in Willow Bank in April 2016. The hotel is located on pedestrian mall, 30 meters away from the lift = no traffic, no klaxons, no fume. Big bedroom with big windows and a terrace with a beautiful view. Excellent big bed; towels and bed sheets clean. Bathroom outdated but clean. Good restaurant and bar with big terrace. Decent food with friendly service. Excellent breakfast, in fact my meal of the day. WiFi with a code is free and working sometimes. Contra: Very loud and horribl... Read more
from
Submitted on 25-05-2016
i am a delhite and i love travelling. i went to shimla with my friends and we stayed at willow. it is a okayish hotel. the surrounding were good. but they need to improve the food and its cost. the food was quite costly!
from New Delhi, India
Submitted on 25-05-2016
The hotel is perfectly located on mall road, good for families as they can have good time on mall road with family specially with kids, the cafe is excellent with live music and really good food. view from the cafe also beautiful. always take valley side room you will get beautiful view of the valley in day and even in night too. food is good. their is no parking available that is the only bad part about the hotel as you need to look for a parking which is very difficult in the season time. fami... Read more
from Chennai (Madras), India
Submitted on 29-05-2016
We stayed for 2 nights at the Willow banks hotel. It is a heritage property but well maintained. The hotel is right at the end of the mall road - so you get the double benefit of being very close to the shops on the mall road but also away from the hustle and bustle. You need to pay a premium though for the location. rder a quick bite. The lift near the hotel is mostly crowded so you will end up walking up the hill to get to the hotel. Try going through the high court parking lot route rather t... Read more
from
Submitted on 30-05-2016
Great place and spa.. near market and awesome hotel cafe.great place to stay if you are visiting shimla. Big rooms good food not great.staff is great and desk staff to ready to help.clean rooms Some matress needs to be changed if you are looking for 3 star property and welcoming staff this the best place.
from New Delhi, India
Submitted on 02-06-2016
We stayed a couple of nights at this hotel during our family vacation last month. That, when we couldn't find vacant rooms in any other star rated property! USP for this property is its location - its just about at the starting end of the famed Shimla Mall Road. Another is a fantastic alfresco restaurant right atop the hotel building which is full of buzz during pleasant evenings. Even the fine dining restaurant is premium in nature and serves good food! Lodging wise though, I found it to be qui... Read more
from
Submitted on 02-06-2016
Spent my anniversary here and was super impressed.This place is extremely central and right on the mall road.We took a suite which had a lovely view.We could see the hills and lush greens from our window. We had a private jukuzzi within our room which made our stay even more luxurious.The hotel has a great spa offering Balinese and chocolate massages which are definitely a treat when in the hills.What is most special is the fact that the hotel's two main restaurants are so good that one does not... Read more
from Panchkula, India
Submitted on 08-06-2016
We, two families, visited with kids on June 6 and everyone loved this hotel. Hotel is very conveniently located on Mall Road. I took premium room which was quite spacious with bath tub, locker etc. Buffet breakfast they provided was very delicious, lot of varity and live Dosa counter. will stay again whenever I visit Shimla. Only thing is this hotel does not have parking space, so you have to park at public parking.
from
Submitted on 28-06-2016
I stayed here for 3 nights. First impression was only pathetic n I was cursing my decision to choose such a filthy property. It was raining nuts n I was completely drenched. I reached the hotel and requested them to arrange a person for my luggage at the lift as my wife was not well so I hurriedly reached hotel for check inn. The hotel lady refused on face that I need to carry myself. Then I asked for an umbrella, I was told to buy one from market. I reached the hotel they gave me room no. 401. ... Read more
from Rudrapur, India
Submitted on 29-06-2016
Booked the hotel online and stayed there for 2 nights with family. Pros: situated near lift,excellent food,big and clean rooms , good service, staff is courteous, have their own cafe with live music Cons: wifi was not working for 2 days, balcony are a bit smaller in size
from
Submitted on 29-06-2016
I was visiting this hotel for my parents anniversary and was pleased with my stay. The hotel is very beautifully done up and the staff gives you personal attention.Our room overlooked the lush green valley and had the view of the whole of Shimla. There was so much to do within the premises that we spent most of our time lazing within the hotel only rather than going out to the mall.. ;) A lovely buzzing cafe called Simla Times right is within the hotel complex. Has live music and serves some de... Read more
from
Submitted on 30-06-2016
THE BEST PLACE If you are looking for a place to stay while in Shimla, don't look any further, THIS IS THE PLACE TO STAY.This is by far the BEST place we stayed while our trip to Himachal .Offers a lovely view and great food. Is located in the most buzzing part of the mall with almost everything nearby. There are some pretty cool cafes within the hotel.There is also this interesting wax museum just beside it which was a good outing for us. The hotel staff is quite pleasant which is always a del... Read more
from Noida, India
Submitted on 30-06-2016
On Mall. Can visit Ridge and other walks easily from Hotel. Hotel Cafe and food items are very good and nicely cooked. However their premium room which I booked is not good and not ideally placed. Better to book Deluxe rooms facing valley. Room no 202,203,204, 205 are good.
from New Delhi, India
Submitted on 23-07-2016
I had stayed at Willow Banks when I visited Shimla along with my Parents who are on the higher side of 50s. Its beautiful looking property right on the mall road and next to lift. And that is one of the USP of the hotel. You can just walk down the mall road early in the morning or late in the evenings without any problems. Rooms are luxurious and service is good and prompt. Sleep quality is excellent. Food a good with decent spread in breakfast. One thing which I dint like was that their deluxe ... Read more
from Solihull
Submitted on 24-07-2016
This hotel is the best in Shimla with a great location on the Mall road itself. The facilities are appropriate to the hotel & the staff try to be very attentive. Room service could be improved, but no complaints regarding laundry...it took 2 hours from collection to be back - fully laundered !
from Faridabad
Submitted on 24-07-2016
I had visited Shimla in 2015 and had stayed at Willow banks for 3 nights and 4 days with my wife and a son who was 3 years old at that time. The hotel is excellent and is at an apt location, which is right on the mall road and you can walk through the mall rood to reach the ridge easily while just walking from the hotel. There are a lot of options to have your lunch and dinner respectively and at the same time, the hotel also has a lovely bar and a restaurant. The bar at the hotel especially is ... Read more
from Jalandhar, India
Submitted on 03-08-2016
Staying at Hotel Willow Banks, Shimla was a great and amazing experience for us as per location hotel was at great place near to attractions, restaurants, temples etc. with great views of shimla. Hotel was also nicely built with nice food and service available. With a good comfort this hotel was a luxury hotel. Thanks ..
from Wakefield, United Kingdom
Submitted on 05-08-2016
Stayed at the Willow Banks during a 2 day stint in Shimla in July 2016. Shimla is lovely and the hotel was well located, being situated on the Mall, the main thoroughfare in Shimla where most of the shops and restaurants are located. The hotel was designed and decorated in a heritage style and the room was large clean and well furnished. Only gripe was the breakfast. There was no breakfast buffet, presumably because the hotel was not busy and the menu was fairly limited. The staff came over as a... Read more
from Faridabad, India
Submitted on 19-08-2016
This hotels best asset is its location. The rooms are quite spacious as compared to hill station standards with wooden flooring. The furnishing is ok but rooms are big and airy. Bathrooms are neat and tidy.The only drawback is the restaurant which is not capable of handling a large number of guests. In fact service in the restaurant is very slow so most of the tables you will find guests still waiting for their food to arrive. Otherwise the staff is good and courteous and location is very goo... Read more
from India
Submitted on 23-08-2016
Booked online but there was lot of mismanagement at the hotel reception. Staff at reception was quite rude. Room was quite spacious and clean. Hotel is located near to lift on mall road, which is a plus.
from New Delhi, India
Submitted on 31-08-2016
Perfectly located on the Mall road. It is easy to access various location, the public parking area, Mall road to various cafes. The hotel has a quick access to Cafe Shimla Times, which has a great view with a various meal options. Also a must visit restaurant Eighteen71 which serves traditional cuisines. Had a pleasant stay and service was great and prompt. Recommend to go for either a premium or super delux rooms, they are valley facing with a private balcony. Only draw back is that there is no... Read more
from
Submitted on 02-09-2016
The hotel is located at opposite tourism lift, Shimla. Centrally located four star catagory resort. Well interior decoration with having gyser in the toilet, carpet on the floor, king size bed with neat and clean bedsheets and cozy blanket etc. Very well maintained neat and clean hotel, perfect for businesses centre. The hotel provides free wifi facilities, free parking facilities, gym, fitness centre, doctors on call and many more facilities. The staffs were very helpful and bearing good behavi... Read more
from New Delhi, India
Submitted on 03-09-2016
In the past 11 days this was my 2nd stay at this property. What this property really has going for it is its location. Particularly if a visit to Shimla means being at the Mall Road most of the time then this is THE place for you. It is really simple and convenient to get here. Get off from your cab / car at the Tourist Lift pay the amount for the lift get out of the lift on the mall road, turn right walk one or two minutes and you are there. Mind you the lift has its working time which is 8 A... Read more
from Halle (Saale), Germany
Submitted on 16-09-2016
Friendly Hotel with dedicated service. In the beginning of September one will find relaxation and regeneration from Mountain Trekking in Pabbar- and Baspa-Valley, Comfortable climate with rare rain. You will find contemplation while listening live-music on weekend evening.
from North Wales - UK
Submitted on 17-09-2016
The quality of this hotel is disapointing for the price you pay. Its all a bit falling apart and tatty. The bathroom is western style, and generally clean. The bed was comfortable. On the other hand, the location is fantatic. In the one day I was here, I walked 20+Km arround Shimla, in 3 trips, each time returning to town, and the hotel, to use the clean bathroom. The hotel is relativly noisy, but I am not used to being in a city. The WiFi is SLOW. There was a broken A/C in my room, I didn't ... Read more
from Abu Dhabi, Abu Dhabi, United Arab Emirates
Submitted on 23-09-2016
This hotel is located on mall road, and easily accessible to all the major spots . It's an old hotel but very well maintained, staff are courteous and they have amazing desserts at their restaurant. The most important thing apart from the best location for me was ṭhat the rooms and bathroom was very clean. In all, I would suggest all backpackers , families or couples to stay at Willow bank Hotel.
from Faridabad, India
Submitted on 29-09-2016
Good location, right on mall road. I stayed here only for one night - 18/09(chosen on advice by Cleartrip) and had positive experience. Clean, spacious rooms, attentive staff & recommended to my other family members too- their cafe "Shimla heights" is must visit for both cuisine & view. Only drawback- Room service can be expensive- I paid 180 for one glass of milk!
from Ambala, India
Submitted on 29-09-2016
You have to choose one of the two options when you visit Simla i.e. to stay near Mall road and arrange for parking at a distance or stay away from Mall road and get your vehicle right into hotel. For people who may love to be near Mall road Willow Banks is a good option...in fact there are only three good options i.e. Willow Banks, Clarkes or Combermere and all are good but priced differently and Willow Bank being the least costly. The hotel is located at opposite tourism lift, centrally located... Read more
from Great Dunmow, United Kingdom
Submitted on 30-09-2016
Stayed here for 2 nights as part of a tour of Northern India. In reception they display a TripAdvisor certificate from several years ago. Good? Position for walking all parts of The Mall markets. In-house restaurant (but see later). Lift. Comfortable bed. Bad? It's not possible to drive to the hotel. This means that you may need to use the tourist lift, as long as it is open. You may find a guide who forces you to use a very long flight of stairs and pay for porters, even if the lift ... Read more
from Chennai, Tamil Nadu, India
Submitted on 11-10-2016
We stayed for two nights...Hotel was on the mall road, big room for 2 adults and 2 kids. Neatly maintained. We had a breakfast and dinner plan. The restaurant in the ground floor was excellent, the food was so nice. Only the drawback is that you need to walk up from high court parking as there is no cars allowed in the mall road
from
Submitted on 14-10-2016
Hotel is very nicely located right on the mall road. Rooms and staff are good. However, I felt that the hotel need to improve their variety of breakfast. They should also provide a carpet in the room since it is cold there.
from delhi
Submitted on 14-10-2016
We stayed here for a week. It is a wonderful place and we had a great time. So centrally located and bang on the mall road... next to the main lift... this place is always buzzing with life. There are two wonderful restaurants with the complex serving absolutely delicious food.. eighteen71 and cafe Simla times.This hotel has a great spa as well which made our spa very relaxing. A good massage after a long walk on the mall was a blessing. The hotel is modern with inspiration from the past...very ... Read more
from Kolkata (Calcutta), India
Submitted on 15-10-2016
We stayed at this property from the 10th to the 14th of Oct, 2016. Our booking was done on OYO rooms which gave us an amazing rate of Rs. 4000/night including breakfast and taxes. This property is conveniently located on the Mall Road between the High Court parking (where cars for local tours can arrive) and the Lift (basically two Otis lifts which takes you to and from the Cart Road which is a street where vehicular traffic is allowed). So you have two convenient points of access. The rooms... Read more
from
Submitted on 17-10-2016
Hotel willow banks.. This place is most centrally located... It's right on the mall road next to the tourism lift. Overlooks the valley and the hills and makes you feel so at one with nature. Rooms are modern and spacious. Food and service is very good. They have their own set of restaurants and cafes in the complex which are highly rated on trip adviser.. Cafe Simla times and 1871..the hotel is complete in itself and one can easily chill here only all day... There is so much to do... Live... Read more
from Amritsar, India
Submitted on 17-10-2016
Had heard a lot about this place.Finally experienced it too.Good location and all possible amenties.Very nice stay we had here.Everything was best quality...food..rooms...spa. Surely coming here again!
from
Submitted on 19-10-2016
This is one of the best hotel to stay in Shimla. One might say that the price of the rooms are high well that is true but the location and hotel rooms are worth the money you spend. This is a heritage hotel and deliver the best services. They have room service, restaurant, bar, gym and space for conference as well. The hotel is located just few steps away from the Lift. The hotel manager Mr. Sanjay Sharma is an excellent manager and ensure that the stay is comfortable. I am sure he is Asset to t... Read more
from
Submitted on 22-10-2016
This is the perfect hotel to stay at Mall road, the most happening place at Shimla. We visited last week for 3 nights and the stay was just wonderful. We booked 2 premium rooms costing around 7k ? each with breakfast. The rooms are big with all the amenities and a private balcony. The bathroom is neat and you don't have to worry for hot water. The view from balcony is amazing and spending late nights sitting & gossiping with friends is enough to rejuvenate. Since the hotel is right on mall roa... Read more
from Bengaluru, India
Submitted on 23-10-2016
One of the best hotels I have stayed till date. Central location it's on the mall road 5mins walk from the lift. Rooms very spacious, artistically designed and very well maintained. We ordered food also once from their restaurant but was tasty though price is slightly on the higher side. Many places like church mall road and shopping lanes are nearer to it. A good place and had a lovely time..
from
Submitted on 29-10-2016
For great location on mall road close to high court,very easy to find, you can park in high court parking 300m from there.humble staff ready to help 24/7,sanjay sharma very nice and humble personality.food is 3 from 5rating.but cafe shimla times is best for food and ambience,hotels property,good spa and beauty parlour,cheap rates,5th floor is the best highly recommended for view and sun bath.but need renovation in rooms,otherwise all good. Will visit again
from
Submitted on 03-11-2016
We stayed in Willow Banks during Diwali and had a wonderful time! Our room was very spacious and the view marvelous. Watching the sunrise from bed and the twinkling lights at night was indeed magical. The hotel is very conveniently located very near the lift. The food is simply the best in Shimla. Even a simple vegetable stew is yummy!!! Our only issue was the heating facility. The hotel had promptly provided a heater when requested. However given the size of the room it was ineffective.Wish th... Read more
from
Submitted on 11-11-2016
Since travelling with elderly parents with mobility issues I decided on this hotel. The hotel is located at the east end of the mall road and can be accessed by car from two points. 1. Lift from cart road. and a downhill walk of 200m 2. Uphill walk of 300m from the high court car parking ( there are also a few stairs to negotiate - however there is also a incline pathway a little further down if you wish to avoid stairs.Personally found the high court access more convenient as lifts are generall... Read more
from National Capital Territory of Delhi, India
Submitted on 14-11-2016
This hotel is located jst 100 mtrs to the lift on the mall road...the rooms are large and cosy...however, the most amazing part of this hotel is the live music that is played in the restaurant and the cafe in the evening...it just mesmerises you..food quality and quantity are both good...room service is prompt..bt there is a problem with wifi in apple phone ..will definitely recommend for an amazing stay in shimla
from Seattle, Washington
Submitted on 20-11-2016
- Great mall road location - Dated decor and slightly run down - Lacking 5-star cleanliness and details (dust, cracks, stains) but clean enough in all of the important places - Helpful and professional front desk staff - Expect bum gun and very little TP - Expect slow housekeeping turnaround - Expect a zillion light switches in your room and difficulty in figuring out what goes to what - Expect a non-automatic door lock and lock from the inside - Expect to ask for wifi user/pwd at desk but lit... Read more
from Goma, DRC
Submitted on 21-11-2016
The best feature of the hotel is location( proximity to the mall is a big plus for tourists who like to keep their focus on the mall and shopping at Shimla. the rooms are clean, large and have a panoramic view of the valley. Bathrooms are well kept but need an overhaul. Biggest disappointment is the price of food and beverages, they are unrealistic and highly bloated for this property. Otherwise the service and staff are quite warm and cheery. Vehicles need to be parked at municipal parking lot... Read more
from New Delhi, India
Submitted on 05-12-2016
Shimla Again - Memorable time for us , to spend , Good Hotel, decent location, best part - checked into our room , which was automatically upgraded by the hotel with out charging extra, visited Cafe Shimla Times for pre anniversary Dinner - not a wise decision, anyways njoyed the sight from the cafe, food taste is not so good, may be the Chef was not in a mood to serve- , visited Restaurant Eighteen 79, good food , nice ambience, but one minus point is that both the Cafe Shimla Times as we... Read more
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