Submitted on 11-30-2016
I don't like to write negative reviews, but I do think this hotel is one you need to avoid, and everyone needs to know. We were booked here for an entire week (a group of 5 people booked in 3 rooms) and right when we arrived, it started off bad when they had us checking out three days before our scheduled time to leave. Luckily, that was taken care of by our host in India, pretty quickly (a friend of ours who was helping us out). Out of the three of us, one room had hair in the bed (not theirs, ...
I don't like to write negative reviews, but I do think this hotel is one you need to avoid, and everyone needs to know. We were booked here for an entire week (a group of 5 people booked in 3 rooms) and right when we arrived, it started off bad when they had us checking out three days before our scheduled time to leave. Luckily, that was taken care of by our host in India, pretty quickly (a friend of ours who was helping us out). Out of the three of us, one room had hair in the bed (not theirs, gross!), another had hair in the shower left over from the guest before, and we had a room where the duvet was dirty and tattered and the floor was so dirty, we walked around with shoes the whole time we were there.
Breakfast was included in our rate, but honestly, for Americans, there wasn't much to speak of. A lot of Indian food (makes sense), and a TON of bread (dense and gummy croissants, tea breads, etc). The only saving grace were the omelettes, which got old after a couple days, and hard boiled eggs that we would stow away in our mini fridge in our room for snacks in the daytime.
Now the smog smell wasn't the hotel's fault in the lobby, as the air quality in Delhi at our time of visit was exceptionally awful (we wore masks outside), but it should have been filtered in our rooms, which it wasn't. We had a MAJOR issue with the AC in the room, which only got down to 70 F - way too warm for us to sleep. When we called the technician he basically said "too bad, that's as low as it goes" and then we called the front desk for a fan and they said "we will look" and never got back to us. Another friend got it down to 55 in their room, so the technician was lying. Another friend had to call 5(!) times and talk to the front desk manager to get a fan in his room! I mean -really?! If it was colder in the rooms, it would probably also help with the smell and air quality control.
Other problems that were consistent included NEVER having enough staff at the front desk (never more than three, only three computers, and two phones), checking out took LITERALLY 45 MINUTES! It was ridiculous! It wasn't until I got mean and said "you print the bill out now or I'm not paying for anything" that he printed it and stopped taking people ahead of me (this could be a white-person discrimination thing, or a female thing, but either way - unacceptable). The worst part about this was the lack of WIFI for the entire week. The first day or two, we bought internet for a week for roughly 35 USD, which was fine, but then the internet stopped working - plain ol' stopped working. We called and asked many times, and they said "we are working on it" and it never got up and running the whole time we were there. At the end, they had the gumption to keep the charge on our bill! Completely inexcusable. I did end up getting that removed.
Additionally, the gym was dirty and just awful - it's a nice idea to have it looking out at the pool, but the issue was that the smog was so bad outside, and they left the doors open in the gym, that the air quality in the gym was almost unbearable. I saw a couple guys come in with masks to actually work out. We also ordered room service the last day and when we called we were told "our grill is not working, but we can still make your veggie burger" - and then it came up FRIED. Gross. Just, no. Our bathroom was also not the best - the toilet reused it's own water, so when you flushed - let 's just say it didn't look like you did.
Positive things: they gave you more than enough bottled water everyday, the concierge and people at the front door were lovely and remembered us....and that's it.
Just go somewhere else. Now.