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Hotel Cruz Royale

Mumbai, Maharashtra, India (BOM)

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Based on 39 reviews
Room & Rates

Deluxe

  • One King Bed
  • Two Single Beds

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Executive

  • One King Bed
  • Two Single Beds

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Royal Suite

  • One King Bed
  • One Bed

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Hotel Cruz Royale
Anand Commercial Centre<br/>Next to Asha Parekh Hospital, Mumbai, India 400054


Based on 39 reviews
from New Delhi, India
Submitted on 17-12-2015
This is my first "Terrible" review across some 50 hotels. It was deserved. Completely. Here's the details: 1. Room: Stinks of smoke and dirty laundry. It's cramped and absolutely nothing to write home about. 2. Sleep Quality: There is ZERO noise insulation as you can hear everything from the traffic outside to your neighbor gargling in the morning to a beastly water heater which is turned on at 5 in the morning! Sleep is impossible! The only thing worth, is the staff, who are helpful and prom... Read more
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Submitted on 08-01-2016
My friends and I staid here for a transit night in January 2016. It was a horrible experience from all points of view. Bed bugs, extremely loud as if endless planes are landing in your room, smell of urine on the hallway. The reception employees barely understand english and are rude. Don't count on their help with taxis as ours was 20 minutes late. Stay away from this place!
from Bhopal, India
Submitted on 17-01-2016
Hotel is unhygienic, located on a busy road, full of noise, rooms are not noise proof. You will suffer with sleepless nights. Eatables are just horrible, oily, etc. Even the dishes are served in stained crockery and melmoware. Free breakfast is tasteless and bereft of anything nourishing and served on top floor having a makeshift ramshackle arrangement. For the price you pay, it is a complete cheat. Do not stay even if you are offered a free night. They offered complimentary airport pickup and t... Read more
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Submitted on 15-02-2016
We arrived very early in Mumbai and needed a place to catch a nap before our evening flight, so an airport travel agency booked this hotel for us (since we were turned down from another hotel because we weren't married...actually just two friends needing a place to crash, woo hoo 2016). The hotel looks like a disaster inside and out for what you're paying, the room was shabby, needed a coat of paint, and had a bad smell. There were no towels, so like many things here, you had to specially reques... Read more
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Submitted on 05-03-2016
Few days before we book this hotel online . While reaching with my family . They said we don't have rooms available . But your booking is confirmed. Yo have to talk to Goibibo regarding this . Bad service very bad owner . Even they don't have any idea for the bookings . Do not book this place
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Submitted on 02-07-2016
We booked online room in hotel Cruz royals . We arrive late night in mumbai . While arrive in hotel we show hotel booking voucher . But staff in hotel having no idea about booking and even they don't have talking manners . Never book this hotel online and do not stay here .
from Bhubaneswar, India
Submitted on 27-09-2016
This hotel is in the perfect place, so on location perspective its great. Markets nearby, snack shops all within close proximity. Rooms are not tidy enough, other basic amenities are poor too. There was also a stinky smell throughout the corridor. for tour they provided a nice well maintained Innova which was cool. max for 1-2 days stay is good. Do avoid this for longer stay.
from New Delhi, India
Submitted on 29-09-2016
Although, I booked some other hotel through OYO, but on landing in Mumbai airport in the middle of night I got a call from OYO that the hotel which I booked was not available., Strange!! Then OYO arranged Cruz royal where I had to stay. I follwed them blindly. Cruz royal was not only away from my official work but the room they alloted was stinking, Plaster from the one of the wall was in bad condition. They didn't even provide the complimentary water bottle. OYO has promised me better stay in f... Read more
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Submitted on 02-11-2016
this is the 2nd time we stayed there.. as we had no choice before we left India and it was close to our house. the check in process was worst.. they did not accecpt local ID cards (adhar card or Pan Card) as we were flying overseas so they insisted on only passports or no entry. We said we would email them, they were very rude and had to open the bags to get our documents out. Bed was bad, no clean sheets. Never again
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