Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: 10% Off Hotel or $100 Off Pkg

The Upper House

Hong Kong, Hong Kong S.A.D., China (HKG)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 1935 reviews
Room & Rates
Studio 70 Island View

Studio 70 Island View

1 King Bed
730 sq feet (67.8 sq meters)

Entertainment - Free WiFi, 42-inch plasma TV with pay movies
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Select Comfort bed, Frette Italian linens, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Studio 70 Harbour View

Studio 70 Harbour View

1 King Bed
730-sq-foot (67.8-sq-meter) room with harbor views

Entertainment - Free WiFi, 42-inch plasma TV with pay movies
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Select Comfort bed, Frette Italian linens, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Studio 80 Island View

Studio 80 Island View

1 King Bed
849 sq feet (78.9 sq meters)

Entertainment - Free WiFi, 42-inch plasma TV with pay movies
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Select Comfort bed, Frette Italian linens, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Upper Suite

Upper Suite

1 King Bed
1229 sq feet (114.2 sq meters)

Entertainment - Free WiFi, 42-inch plasma TV with pay movies
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Select Comfort bed, Frette Italian linens, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
The Upper House
Pacific Place 88 Queensway, Central, Hong Kong, China

Rooms
Make yourself at home in one of the 117 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Frette Italian sheets, and all rooms are furnished with sofa beds. 42-inch plasma televisions with pay movies provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this Art Deco hotel include complimentary wireless Internet access, concierge services, and shopping on site.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include limo/town car service, express check-in, and express check-out. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.

null

Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival prior to arrival, using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1100 per vehicle
  • Self parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • Concierge Desk
  • Dry Cleaning Service
  • Express Check-In
  • Express Check-Out
  • Free Local Calls
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Shopping
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1935 reviews
from Geneva, Switzerland
Submitted on 24-05-2016
A new hotel for a stay which I did in April 2016.Service, reactivity & kindness at its best How to reinvent the asian legendary quality of service...As an added value, the possibility to hire bikes which is a unique experience in Hong Kong
from Milan, Italy
Submitted on 24-05-2016
A warm welcome for a special stay ( too short ! ) Restaurant very good at any time ; rooms very well designed for privacy and comfort ; Doorman very efficient in a difficult city like HK ( taxi when is raining!!! ) We want to come back !
from Madrid, Spain
Submitted on 24-05-2016
This hotel is awesome. Cafe Grey is the best bar and restaurant in town and the views are incredible. And very personalised service. They even offered to order something on a Chinese site for delivery since I didn't have time to get to the market. My only disappointment was arriving after George Clooney had checked out!
from Apo
Submitted on 24-05-2016
Where to start? Everything about this hotel is first rate- the rooms are modern, very comfortable and well wired, including with surround sound, the views are incredible, the food at Cafe Gray is very good- breakfast there on the 49th floor is an experience in itself and dinner is even better, the location in Central is close to everything in HK. But the overall greatest thing about staying at this hotel is the fantastic service! The staff are incredible and really make you feel at home. The m... Read more
from
Submitted on 25-05-2016
Probably my best hotel experience of my lifetime. Beautiful rooms, great courteous service. Wonderful breakfasts and dinners at Cafe Grey Deluxe. Perfect location right across from Admiralty subway stop and elegant Pacific Place shopping mall.
from Khanom, Thailand
Submitted on 01-06-2016
And believe me there is many... Me and my partner stayed 4nights in HKG and decided to split nights between 2 hotels to experience more. With my hotelier background I can honestly say that service was just fantastic, rooms and amenities absolutely gorgeous, roof top bar was very nice surprise and breakfast was all you could wish for. The Upper House is hotel for those who demand little bit more from their accommodation but yet they are still not overdoing it. Atmosphere was very warm and welco... Read more
from London, United Kingdom
Submitted on 05-06-2016
Spent two nights here after hearing SO much about it from various other travellers. Have to say we weren't disappointed. Loved everything from the design, big baths, free mini-bars to the breakfast, service and views. Defo worth a splurge. And keep an eye out for A listers, we saw a fair few staying.
from
Submitted on 06-06-2016
Finally had a chance to stay at the Upper House for a few nights on a recent trip to Hong Kong to visit friends. From the start (picked up by a driver at the airport) right through to the end, the service was first rate and the staff was efficient, helpful and kind across the board. The concierge was helpful in getting us into some hard-to-book restaurants. The driver was quiet until we started chatting with him, then gave us good information about the city, recent developments peppered with ... Read more
from Shanghai, China
Submitted on 07-06-2016
I just had an another wonderful experience at the Upper House and never took the time to write up about it! one of the best hotel In HK by far. From the sophisticated, authentic design to the dedicated Guest Experience team, are what makes this hotel so special. Big thank you to Kristina and Dani and of course to the most HK gracious host Marcel!
from Singapore, Singapore
Submitted on 08-06-2016
This is one of the best place to stay in HK, The room is luxurious and staff service is tip top. The view is splendid at the Cafe Gray bar. Service level there is great. We were celebrating a close friend's birthday there on this trip and Becky made the night pleasant and enjoyable for us all. Keep up the good work!
from Greensboro, NC
Submitted on 29-06-2016
This trip to the Upper House was my third in the past 12 months. It is perhaps one of my favorite places to stay anywhere. It is an oasis of peace, calm, and tranquility. The rooms are stunning, the food incredible, and the service is outstanding. Sometimes I question if the reviews on TA are in fact real - or written by the hotel staff. This one is genuine. I can't begin to say enough nice things about this special special place.
from
Submitted on 29-06-2016
Now we arrived in THE high end spot in hong Kong . not just so quiet and peacefull but warm, chick and cozy at the sane time. Dont miss the restaurant and lounge. Colse to nice stores and prived at the same time. Staff is something else, amenities as well...
from
Submitted on 30-06-2016
My husband and I stayed at Upper House twice in June 2016. Without a doubt this is one of the best hotels we have stayed in. The decor, ambience, amenities and staff make this a standout. Vinchi the Assistant Director of guest experiences went out of his way each day to find out our plans, make recommendations and see if there was anything we needed. We were actually booked to stay at another hotel for the second part of our stay and cancelled due to knowing it could not live up to Upper House.... Read more
from London, United Kingdom
Submitted on 30-06-2016
After 23 years in HKG, we packed up our house to move back to UK, thus treated ourselves to a move into The Upper House. We had often dined at the Ubiquitous cafe Grey on the 49th floor, and enjoyed cocktails there frequently after work - one of the top spots in HKG over past 5 years to so so.. This 5 day 'layover' was on another level altogether - over 750 square ft of luxurious, uber stylish, Harbour View room. Staff ,who feel like your friends within the first few hours - free mini bar, amaz... Read more
from Singapore, Singapore
Submitted on 01-07-2016
We had afternoon tea at Cafe Gray Deluxe at The Upper House. It was a lovely way to spend a quiet afternoon in an otherwise busy city. Book early and ask for a window seat with harbour view. Food was of good quality and the tea was lovely.
from Manila
Submitted on 02-07-2016
Wow, what an excellent stay. Outstanding rooms - spacious, comfortable, and with a view. Large bathroom, generous toiletry set and very soft bathrobes. A complimentary minibar in case you get the munchies. Service from pickup to airport drop off was courteous, personal, and efficient. They had everything arranged, complete with a handwritten welcome, which was particularly notable because we had only booked our flight and hotel at about 4 a.m. of the same day for a 10 a.m. pick up. We came he... Read more
from Wellesley, MA
Submitted on 02-07-2016
Once you step into the hotel lobby & smell the Upper House signature aroma; you just want to inhale deeper. You know you are in vacation. The hotel is well thought out, well designed. There's a reason for them to be the number ONE hotel in Hong Kong. For my family it was the instant connection we had with their experience concierge. They are all attentive, courteous and knowledgeable. Their team is a family! Vivian and Max has made our stay like home. Thank YOU!
from
Submitted on 04-07-2016
Wow. We are cynical, jaded hi-maintenance NYers and we were beyond wowed. Here is the letter we wrote to the dear staff that treated us like family. Dear Lawrence, Shane, Vinchi and team, We wanted to reach out personally to thank you for a flawlessly executed, elegant experience that was not only gracious and intuitive, but also warm and human. We are going to tell everyone we know that the ONLY place to stay in HK is the Upper House- and it is called that for a reason. In w... Read more
from Miami, Florida
Submitted on 06-07-2016
I only write a review when things go either really bad or like in this case, really, really well. The Upper House exceeded all my expectations. We arrived in Hong Kong after a week in the amazing AmanTokyo and the new Amanemu resort in Ise Shima National Park. Both are also highly recommended hotels, but slightly over priced as is usually the case with all Aman properties.The House offered more of everything at a much reasonable price. Service was outstanding, food was first-class and our room w... Read more
from Singapore, Singapore
Submitted on 08-07-2016
I stayed here with my partner from 2nd to 4th July. Hotel premises: Andre Fu's artistic vision has taken flight in full scale in TUH with a clean, zen and understated aesthetic. The theme is consistent and seamless from the ground floor to the restaurant on the highest floor. The use of wood as the main decor element gives the premises a modern, chic and luxurious look without being ostentatious. Location: Located above the Pacific Place shopping mall and Admiralty MTR station on HK island. V... Read more
from Singapore, Singapore
Submitted on 08-07-2016
We arrived in Hong Kong international airport as we were met by both the driver and the representative from Upper House. Cheerful and welcoming. It was our second time as a family since it's opening. My husband had lost his iPad and Terry took my husband to Terminal 2, to pick it up from lost and found, while the driver took us to the van and loaded our luggage for us. On arrival at the hotel, we were ushered up to our rooms, beautiful contemporary and bright, by Sharon who could not have bee... Read more
from Los Angeles
Submitted on 08-07-2016
I've done A LOT of traveling and hotels are "MY Thing" so when I say, I LOVE LOVE LOVE this hotel...stay there! The view from the room is Incredible but what pushes it over the top is the way the room is laid out. They have a couch so you can stretch and enjoy the glory of the view. You can shower in a rain shower and while drinking in the skyline or take a bath with the same skyline to marvel at. Lots of cubby holes so it feels almost like an apartment and I even had the basic room. The staff... Read more
from Sydney, Australia
Submitted on 09-07-2016
I am writing this review with still 2 days to go on our 5 day visit....My beautiful future wife and I celebrated our 2 year anniversary at this totally incredible hotel. I had read reviews and was expecting quality .... But nothing prepared us for the what is close to the best hotel we have had the pleasure to stay at.... And we have stayed in some of best hotel in the world. The hotel itself is spectacular, the room was amazing..... Views over the harbour, awesome decor, just amazing. The servi... Read more
from Singapore, Singapore
Submitted on 09-07-2016
This isn‚??t my first visit to TUH, For the past few years, I have been coming 3 to 4x a year for business. Why had I not been choosing any other hotel? - Central location - The view, be it harbor view or the mountain. Equally pleasant - Caf√© Gray, it is a must-try for everyone who loves good ambience, drinks, food and views - The hotel lobby and the ‚??smell‚??. Not many hotels know how to welcome a business man or tourist back ‚??home‚?? - Needless to say, an undisputed best-designed & spac... Read more
from
Submitted on 13-07-2016
Upper House exceeded my very high expectations. From the check in to the transfer to the IFC the service and attitude of staff were excellent. Staff was warm and friendly and always had a smile on their face. The suite was one of the best I have stayed in with a cool design and great facilities. The icing on the cake was the amazing view of the skyline and HK harbour
from London, United Kingdom
Submitted on 13-07-2016
We have stayed at this hotel several times and it always delights us from the moment we arrive until the time you wave them goodbye. A gorgeous smell wafts around you as you travel up the atmospheric escalator. The rooms are a good size as is the bathroom and dressing area. The beds are very comfortable and difficult to leave. The view over the harbour is mesmerising. Breakfast is delicious. The staff are all so friendly and helpful. The location in Pacific Place is excellent. I can't pr... Read more
from
Submitted on 14-07-2016
This has been my third stay at The Upper House and it was again exceeding expectations. I have been fortunate enough to stay at some of the world‚??s most acclaimed hotels but I have never experienced anything that comes even close to a stay at The Upper House. From the moment you arrive, walk into the main entrance and are captivated by the signature scent of the hotel you know you have arrived at the ‚??house‚?? again. Every member of the team makes you feel at home and will remember your ... Read more
from Brighton, United Kingdom
Submitted on 14-07-2016
I absolutely adore The Upper House! 1. The views - the best in Hong Kong, to both The Peak and The Harbour. And from your tub! 2. Service - complete understated, attention to detail unparalleled and nothing too much trouble. 3. Inclusions - maxibar, spa bathroom amenities, inroom movies hotel car service. 4. Location - great base to explore Hong Kong and beyond. 5. Dining - fantastic menu with views to match.
from Shanghai, China
Submitted on 15-07-2016
Does the Upper House need another 5 star review? Probably not....but having tried most of the major hotels in HK I do stay at the Upper House 30-40 nights per year and I do want to say it is far and away the best hotel in HK. Service is friendly without being obtrusive; lots of small personal touches and they are very nice about late checkout. The rooms are massive with great bathroom and nice minibar that is free of charge. Beautiful views on all sides of the hotel. A nice garden that most peo... Read more
from London, United Kingdom
Submitted on 16-07-2016
This gorgeous hotel offers the greatest afternoon tea I've ever had and this is coming from an English girl! I went with a friend and we had a great time. The plates of food that came out were just gorgeous and they tasted amazing too. The tea was delicious (and being English I know my tea!) The best thing about this afternoon tea was doing it while enjoying some fantastic views of Hong Kong. I highly recommend grabbing a friend or a date and coming here!
from Dubai, United Arab Emirates
Submitted on 16-07-2016
The room 4301, more like a Suite , has some of the best views of the hills while in a metropolis ! Service standards rise to astonishing heights by amazing team of Christina Snaith , Michelle An , Peter Chan at Cafe Gray ( best view of HK harbour). Of course the cheerfully welcoming team at the cosy Reception. Pl consider select additional lighting on Escalators for Seniors ( like us) and children . The small cafe at Elevator level can be more active for longer hours ! The room rates will stretc... Read more
from Honolulu, Hawaii
Submitted on 19-07-2016
In all honesty, this hotel has spoiled us for any other hotel. So many reviews have been written about the rooms, the amenities of the hotel - and it's all true! We had an Upper Suite for our family and the amount of space was mind blowing given the crowded confines of Hong Kong. The harbor views were amazing and the bathroom / shower was decadent. What really took it over the edge though was the service, all of the little touches. It was the wrapping up of our charger cords for our iDe... Read more
from Melbourne, Australia
Submitted on 21-07-2016
The worlds finest luxury hotel. Immaculate minimalistic modern design with warm, personalized service. Peggy organized everything we requested and more during our 5 day stay. Other hotels should treat this a benchmark in high end service and style.
from Bullhead City, Arizona
Submitted on 21-07-2016
We booking upper 3 night it was very nice hotel .The so big and very clean .All the staff very friendly and helpful .Food was very good and with great service ,location it was close to everything market .
from Westerly, Rhode Island
Submitted on 22-07-2016
My boyfriend and I stayed at the Upper House a couple of weeks ago in our first visit to Hong Kong. Since the beginning the reservation agents and concierge staff were very helpful with all our requests: airport pick-up, guided tours, restaurants reservations. At least 40 emails went back and forth and they replied within a couple of hours. At our arrival at 7 pm on a Sunday we were gracefully escorted to our suite by one of the reception staff and in room check in was perfect and exactly what... Read more
from Hong Kong, China
Submitted on 24-07-2016
View from our room stretched from Bank of China building to ICC and IFC Towers and around the harbour to the Peak. Breathtaking Decor is modern and elegant. Spacious room had multiple sitting areas and bathroom had a soaking tub that also had an amazing view. Everything is high tech, but user friendly. Service was fantastic. Staff are warm and on top of the little details. Your stay is truly their pleasure.
from Hong Kong, China
Submitted on 26-07-2016
My husband and I live in Hong Kong, and decided on a staycation for our anniversary. Upper House was always a fixture in our social scene: drinks and dinners at Cafe Gray, events at the Sky Lounge. But this was the first time we enjoyed the luxury of Upper House as hotel guests. The moment we walked into Upper House, the staff immediately made us feel right at "home." It was as if the entire staff had been informed of our special plan, mentioned only in passing. From the special dessert a... Read more
from Singapore, Singapore
Submitted on 27-07-2016
Hong Kong is a place where before you even realised you have reached your destination, your taxi driver has already pressed a button to open the passenger door to let you know ‚??your time is up, time to get out‚??. It is a place where the escalator moves faster than anywhere else in the world. It is a place where the doormen of a grand five-star hotel will ‚??elevator‚?? you with his pretentious eyes to gauge your level of wealth or importance as he pulls the door for you. Hong Kong is really a... Read more
from Weggis, Switzerland
Submitted on 28-07-2016
after 5 years i came back to this wonderful and stylish hotel. everything is still in good shape and the atmosphere is still amazing. it is for me the most relaxing and beautiful hotel in the city! thanks for all the kind assistance of the upperhouse-team. bye the way: breakfast at gray coffee is outstanding!
from
Submitted on 28-07-2016
This is not our first stay at The Upper House and this place really feels like home for us. The staff is always helpful and extremely friendly. They remembered i wanted a firmer bed and there it was waiting for me. Needless to say, the room was stylish but in a very warm and home-like manner. Excellent amenities and excellent selection in the mini bar to make you feel just at home. Concierge desk was very efficient that i think i should hire them to work for our company. The location (lo... Read more
from Taipei, Taiwan
Submitted on 28-07-2016
I love staying at the Upper House whenever we visit Hong Kong. Very impressed by their personalized service including remembering guests names and requests from previous stays. They truly welcome you to stay at the "house" Love their amenities kit and the spectacular view from the room. Cafe Grey Deluxe is also another treat that I look forward to every time I stay at the Upper House.
from Zurich, Switzerland
Submitted on 29-07-2016
Not easy to get positively surprised in a hotel and especially for a heavy traveller. But The Upper House did. Well designed and generous rooms, breathtaking view on the harbour, delicious restaurant on the 49th floor, kindly and professionally accompanied by the General Manager, Edward and the reception team during our. stay. The Upper House will definitively be my hotel of choice for my next stay in Hong Kong.
from Bangkok, Thailand
Submitted on 30-07-2016
Wow,wow,wow, what a great place to stay. Very elegant high tech rooms with modern pretty art on the walls. Elegant, professional attentive staff. The upstairs restaurant very delicious. We were driven to Island Tang restaurant on a wonderful very specious new type Mercedes and not been charged. If all Hong Kong was like this it would be the paradise town. Really, really loved it.
from
Submitted on 31-07-2016
The Upper House team is terrific and i really enjoyed my stay. Didn't want to leave the room. Next time i am coming and definitely going to have a bite to eat up on the top floor where the views looked to be amazing. Very cool place but not too cool that this 52 year old didn't feel out of sorts - ha!
from Metro Manila, Philippines
Submitted on 31-07-2016
The Upper House team was one of the best I've experienced. I've stayed at the other hotels around Pacific Place/Admiralty and this was by far the best experience. Vivian and Angeline took great care of us. They made reservations for us at a number of popular restaurants. For those restaurants that didn't take reservations, we were put at the top of the list and usually had a table waiting for us when we arrived. The view from the living room was amazing, the bathroom was elegant and the service ... Read more
from Singapore
Submitted on 02-08-2016
After many years of wanting to stay in the Upper House and after hearing so many rave reviews, it finally happened, and we were not disappointed. The rooms are out of this world! They were huge, tastefully decorated, comfortable, and the most incredible views of Hong Kong harbour. The service by the team was warm, personable and friendly. The front desk helped us with bookings, lots of advice and nice little touches during our stay. Hospitality is taken to a new level at the Upper House. I w... Read more
from Hong Kong, China
Submitted on 03-08-2016
Stayed here for a friend's birthday celebration. Excellent location with excellent staff. Called the call centre with Calvin arranging some concierge services in a prompt and efficient manner. The bathroom was really nice with a wonderful view and i really enjoyed my stay, only that it was a very short one. Nice decent minibar as well which is complimentary. I would definitely recommend my friends to come.
from Napa Valley, California
Submitted on 03-08-2016
What a wonderful hotel! It was our first time to Hong Kong and it will not be our last... and every time we come back we will be staying here. The staff was polite and extremely helpful, they made us feel right at home. The rooms are beautifully designed, extremely clean and very comfortable. I don't have one bad thing to say! Thank You, Upper House!
from Kulai, Malaysia
Submitted on 04-08-2016
we was stay at The Upper house 3 night it was very enjoy for relaxing .The staff was very friendly and helpful .Room was clean and comfortable.the food was very nice and Delicious .we would like recommend to this hotel .
from Riyadh, Saudi Arabia
Submitted on 05-08-2016
I cannot emphasize how impeccable everything was, from the service, to the decoration and the food. I can't see how one could go wrong by staying here. It was gratifying to have such a great experience especially since it was our honeymoon. The location is perfect from the best shopping centre in HK in addition to other luxury restaurants. I wish to get back sooner.
from
Submitted on 05-08-2016
I spend at least 90-days per year in hotels, and I was ask to stay at the upper house by a Freind who knew it wasn't my usual HK choice. Chauffeur from the airport arrival and departure 1st class, the hotel has 2 car options and I took the Mercedes. Arrival checking and departure ultra smooth and is by far the best service I have ever experienced, it's paperless and very fast just what you need for a busy schedule. Room; I opted for the Studio 80 with harbor view, which was a little disappointin... Read more
from
Submitted on 07-08-2016
We were at the Cafe Gray to have some drinks, cause we were curious about the place since it's very famous in Hong Kong. The manager Alexander welcomed us and gave us one of the best tables at the place also recommend some signature drinks, they were fantastic. We ask about the hotel and he take us for a tour through the hotel facilities. We will definitely come back whenever we visit HK again.
from Geneva, Switzerland
Submitted on 08-08-2016
Returning to The Upper House is always The wonderfully decorated room and huge bathroom make the stay memorable. I tend to prefer the Harbour view, as the hotel dominates the city and skyline, the perfect way to feel how vibrant Hong Kong is, 24/7. Special mention though to the Guest Experience department, under the brilliant supervision of Kristina S. Whatever your demand is, it is immediately fulfilled with skills and kindness. Bravo !!! And I have to mention Café Gray as well. Impeccable se... Read more
from Singapore
Submitted on 09-08-2016
100% pure luxury hotel starting from check in, everything was perfect, excellent service, amazing suite, flawless. we were also upgraded to an even bigger suite for free. loved the interior design so much i kinda copied it for my bedroom at home :-P loved Ren toiletries too located next to a large shopping mall and 10 min walk to everywhere you will need.
from Hong Kong, China
Submitted on 09-08-2016
We reserved a suite for 3 nights. The room is clean and has great view. The staff members are very helpful and seek to help us with restaurant recommendations etc. There is a great selection of refreshments in the minibar that is generously replenished.
from Los Angeles, California
Submitted on 10-08-2016
I decided to stay at the Upper House on a trip to Hong Kong and was extremely impressed with this property. The rooms are very well designed and appointed...very spacious, comfortable and modern in design. The hotel staff was outstanding and went out of their way to make sure my stay was a comfortable and memorable one.
from Chicago, IL
Submitted on 11-08-2016
This was our first stay at the Upper House, but we've been to many of the top hotels in this area -- Peninsula, Ritz, Four Seasons, Mandarin Oriental, etc. This is the one we're going to return to. First: The service here is unbelievable. They greet you by name. They check with you every day in case you have laundry. The waiters are both charming and efficient. The room somehow gets cleaned in the one hour that you've happened to pop out. Second: it's beautiful. The decor in our very s... Read more
from
Submitted on 15-08-2016
What a beautiful hotel this is. The interior is really stylish and rather 'zen' using natural materials only. The rooms are large with a beautiful bathroom. Both offering great views of HK. Breakfast is at the 49th floor and offers some great food and view as well. They do not have a buffet, but offer an extensive a la carte choice. In the room they have a maxi minibar and much items are offered for free. Except for the six(!) choices of good wine One of my favourite hotels.
from New York City, New York
Submitted on 15-08-2016
The only thing that could possibly rival the sophisticated design of the Upper House is the incredible service. From the moment we arrived, we were treated like royalty. If Hong Kong was not so alluring and amazing, we would have never left the hotel.
from Paris, France
Submitted on 15-08-2016
Stay there if you don't like you can disagree. Super location highly trained staff, great bar. Stayed many times and view does not change. It is a place that oozes cool without trying makes you feel like you are at home and the staff mean it. I benchmark all hotels on this one and travel a lot
from Sydney, Australia
Submitted on 05-09-2016
Located at Pacific Place, directly above the JW Marriot (with an understated entrance at ground level), The Upper House has easy access into the shopping plaza (with a short uncovered walk, which might be inconvenient in a Hong Kong downpour...) and is a 5 minute walk to the Admiralty MTR station, for easy access to anywhere on the island or Kowloon. A taxi from Hong Kong Station will take around 10-15 minutes and cost HKD30. The hotel is now 7 years old but, due to the fantastic design, the roo... Read more
from
Submitted on 06-09-2016
We had the privilege to stay at the Upper House for 2 nights. From the moment we stepped out of the car we were warmly greeted as if visiting friends. Efficient check in,just straight up to our suite,where Shane explained all the features helpful and patient. The suite and view we're breathtaking,all the details the selection of coffee table books,the art and design,the practical workspace for me husband. The serene luxurious bathroom with everything and more you need.The special gifts for us to... Read more
from Sydney, Australia
Submitted on 06-09-2016
This hotel is a very special place. Staff are impressive and always seem happy to see you. Happy staff, happy guests is my experience. No detail was overlooked. Renae greeted us at our car on arrival and in room check-in meant we are off to a good start. Our Harbour view room was just gorgeous, with views across to Kowloon from the bedroom and bathroom. Bathrooms are huge and the room features a dressing area and two sinks as well. What makes this special is the attention to detail of the... Read more
from Hong Kong, China
Submitted on 07-09-2016
This centrally-located hotel is one of the slickest and most stylish hotels in Hong Kong. The minimalist design of Andre Fu perfectly transports you to another restful dimension as you enter the property through the dynamic cave-like entrance and, inside, the friendly staff just know how to do their jobs perfectly. The in-room audio-visual setup was easy to connect to and blasted my tunes throughout the room, and the views are stunning to say the least. It is no wonder celebrities and princes of... Read more
from Singapore
Submitted on 07-09-2016
We arrived in a fabulous welcome from the moment we stepped out of the car. The staff was courteous, friendly and respectful... Once we got in the room, my thought was OMG!!! THIS IS AMAZING!!!! You can basically see almost all major spots from the window
from Geneva
Submitted on 09-09-2016
The Upper House came highly recommended and we are certainly not disappointed to have booked our 2 night HK stay here. We had the most stunning room on the 48th floor with a corner window view of all HK. The staff are very friendly and were always a step ahead to make sure we had what we needed. The 49th floor bar & restaurant has breathtaking views and breakfast up there is magical. We can but recommend The Upper House and for shopping, it is ideally located too in the heart of Central.
from
Submitted on 10-09-2016
The Upper House Hong Kong is sophisticated, beautifully designed hotel in a modern and timeless style. The staff from arrival to departure are bright, welcoming and amazingly helpful. Excellent rooms, sharp restaurant with magnificent views and a thoughtful and well constructed wine program. One of my very favourite hotels in the world
from Sydney, Australia
Submitted on 10-09-2016
Hong Kong has its fair share of amazing places to stay, but the Upper House exceeds them all. The moment I arrived until I sadly had to leave, service was warm, hospitable and efficient. Nothing was too much trouble and all executed with efficiency, precision and style. Thank you Christina Snaith, and the entire Upper House team for your time, energy and local knowledge. I cannot wait to return to the Upper House!!!
from London, United Kingdom
Submitted on 12-09-2016
Brilliant hotel on the upper 38-49 floors of a modern building overlooking Hong Kong bay. Small enough to enjoy personal service, where the staff know you from the time you check in, and are very friendly and helpful. Spectacular views and good room layout. This is a hotel that attracts a young and sometime star studded group who also enjoy the Café Grey on the top floor. The hotel is part of a complex that includes 3 other hotels and a medium sized (for Hong Kong) shopping centre. A few mino... Read more
from
Submitted on 12-09-2016
Embarrassed to say thought we were going to JW (which is next door). Glad we did. Awesome service, surprising eclectic wine list wonderful view. Check it out. The bathroom is a sight to behold. Bar bites good value too.
from
Submitted on 13-09-2016
The Staff was great. I had never been to Asia let alone Hong Kong. The staff helped me out a lot and were very accommodating. The room was awesome. Great View. Clean. Spacious. Can't wait to go back. Highly recommend.
from Hong Kong, China
Submitted on 14-09-2016
We have stayed at Upper House several times and have not been disappointed each time. 700 sq room and great big bathroom, complimentary drinks and snacks in the room is certainly a nice touch. The design and decor is simple modern. Very comfortable room. The only thing I would prefer if there was more privacy for the lift access to the floors for the rooms - guests for the restaurant etc. can access all the room floors which I find not secure. It might be something that Upper House may want... Read more
from Singapore
Submitted on 14-09-2016
The Upper House has become my hotel of choice in Hong Kong - it is one of those rare gems where everything comes together so nicely - the super friendly and accommodating team!, the rooms, the view, the beautiful and well thought out Andre Fu design, the uniqueness of the hotel, the location, the bar/dining room....
from Sydney, Australia
Submitted on 15-09-2016
The Upper House was wonderful from the very first moment we arrived at Hong Kong Airport the staff were extremely efficient and courteous. The Room was a Studio 70 which had a calming, relaxing vibe. The breakfast was vast and delicious and the staff member serving us was helpful with suggestions on sightseeing and other valuable tips. I would recommend the Upper House for your visit to Hong Kong.
from New York City, New York
Submitted on 17-09-2016
The staff make the hotel. Don't get me wrong the rooms are enormous and Cafe Grey (49th floor) has amazing food for both breakfast and dinner - but the courteous staff staff put this hotel to the top of the list. Rooms: clean, well appointed and a thoroughly pleasant experience. Huge bathroom. You don't actually feel like you are in a hotel. Drinks and Dinner: Cafe Grey has amazing views for both drinks and/or a meal. There is no pool which was not a problem for me. The gym is small but perfect... Read more
from Beijing, China
Submitted on 18-09-2016
I am permanently traveling between Beijing, Shanghai, Hong Kong and very familiar with Hong Kong. I stayed at the upper house over the week-end. The check-in was very smooth and quick (Ipad process) and i received in advance all informations and tips from their department called "guest experience'. It was tailor-made to my profile, very useful. Room was perfect, from sleeping quality to complementary "maxi" bar and very fast wifi. I notice they sell Upper house products online which can be a g... Read more
from Fort Lauderdale, Florida
Submitted on 20-09-2016
When you travel somewhere in the area of 200 days each year away from home it is a challenge to declare something to be your favorite. You might have a favorite hotel or restaurant in a particular city but that is merely a comparison amongst other destinations in that city. I have lived this for more than two decades and I certainly have my favorites in some cities. This would be the first time that I have actually declared a favorite hotel in the world. I am a dual resident of Hong Kong an... Read more
from Sydney, Australia
Submitted on 20-09-2016
Fantastic hotel. Amazing service. Kristina and the team make it so easy for a guest. Rooms are fantastic. Views of HK were sensational. Couldn't say a single negative. One of the Best hotels in the world. Love Love Love.
from Miami, Florida
Submitted on 21-09-2016
Well appointed, comfortable and unique accommodations. We stayed at "The Upper Suite" which is a tri-corner suite with panoramic views of the City from the bathroom, bedroom and living/dining area. The maxi (vs. mini) bar was a pleasant surprise! Exquisite décor throughout the hotel. The staff is relaxed and friendly yet very professional and knowledgeable. Location of the hotel is very convenient with multiple restaurants and shops around. The Guest Experience team does a magnificent job when ... Read more
from London, United Kingdom
Submitted on 22-09-2016
Having lived in Hong Kong and spent countless years and enjoyed many hotel experiences it was so lovely to return after a couple of years absence. Staying at The Upper House again simply reminded me that this is one of the worlds finest hotel experiences. Its hard to define The Upper House as a hotel as it truly gives you the feeling your at 'home'. The service, care and constant level of attention from the entire team is quite spectacular. Nothing is too much trouble and far more importantly t... Read more
from
Submitted on 22-09-2016
There are few hotels I've stayed in with the attention to detail and excellent service of Upper House. The rooms are extremely spacious, even more so by Hong Kong standards, the views are spectacular, the design the elegant, and the food is excellent. You can also walk to just about anything in Central or Wan Chai with ease. I'll be back!
from Hong Kong, China
Submitted on 24-09-2016
I haven't actually stayed in this hotel but have heard very good things so I guess I have to take their word for it. I've been to the restaurant quite a few times and if I could give this place 6 stars I would! Nothing is too much trouble, when I'm hot; they turn up the air-con immediately, when it gets too sunny they pull the blinds down, they do believe the paying customer is king over here, the service is amazing. One time; the staff went to talk to the chef three times just to make sure t... Read more
from London, United Kingdom
Submitted on 25-09-2016
This is a great hotel - probably one of the best I know, but somehow it's a bit off the boil: - Was checked in by a brand new trainee - took 5 times as long as the experienced staff I'm used to. Training is good, but not what I pay for. - Room needed maintenance. Lots of knocks and paint damage - not the faultless finishes I have loved on previous visits. - Where is the iPad? Now room service is a seriously complicated exercise on the TV - followed up by a phone call - so if the iPad is o... Read more
from Madrid, Spain
Submitted on 25-09-2016
This hotel is awesome. Cafe Grey is the best bar and restaurant in town and the views are incredible. And very personalised service. They even offered to order something on a Chinese site for delivery since I didn't have time to get to the market. My only disappointment was arriving after George Clooney had checked out!
from New York City, New York
Submitted on 27-09-2016
My husband and I recently stayed for the second time at The Upper House. When we do business in Hong Kong, we always come two days early just to enjoy the service and hospitality of this hotel. By far it is the finest in Hong Kong. The concierges could not be more helpful. They remembered we like peking duck. And when making dinner reservations this time for us, they took the liberty of pre-ordering the duck for us without us even asking! We feel like we are at home when staying here. The... Read more
from Paradise Valley, Arizona
Submitted on 27-09-2016
We stayed at the Upper House two nights in a luxurious suit on the 36 floor. The bathroom was amazing and the suite itself had views of the harbor from the bedroom, bathroom and living room. The Upper House is located next to the Marriott and across the street from the Hilton...it is in a great location while visiting Hong Kong. The breakfast buffet was not included so we didn't have breakfast at the hotel, but we did visit the bar and enjoyed drinks and the view. Everything was 5 star...we ... Read more
from Beijing, China
Submitted on 28-09-2016
The upper house is absolutely the best hotel that I've ever stayed! The room is beautiful with great views. Staffs are friendly and helpful--Edward from guest experience and Angeline from Cafe Gray, they are so nice to me:) The restaurant is definitely a must try even through you don't stay at the hotel!
from Seattle
Submitted on 28-09-2016
Upper House is pleasing to the eye, with beauty everywhere you look. The restaurant is lively and fun, the service is superb both in the restaurant and in the hotel in general, the beds are excellent, and the dressing room and bath space is luxurious. We love smaller boutique hotels. I would stay here again in a minute! There is no spa, but the hotel arranged for an in-room massage that was great.
from Hong Kong, China
Submitted on 29-09-2016
This is such a beautiful modern clean hotel, I can't say enough good things. The staff is what makes this place stand out from the rest, they are polite, not over-bearing and very patient. Willing to listen and solve problems, no eye-rolling or judgmental looks here. Very professional, am so impressed. Thank you.
from London, United Kingdom
Submitted on 30-09-2016
Loved our stay at the Upper House. The service is like no other and the concierge team gave us some great tips. Chic and elegant and incredibly luxurious. Try and get a Harbour view room. The bar is also incredibly fun. Best place to stay in Hong Kong.
from London
Submitted on 02-10-2016
We couldn't have been welcomed more warmly by the wonderful, friendly and exceptionally helpful staff at The Upper House - it is a truly magnificent hotel that not only caters for your every need but does so willing, with passion and immaculate attention to detail. We were lucky enough to be upgraded to a beautiful and expansive suite which had a huge sitting room with beautiful views of Hong Kong Harbour, a kitchen and mini bar area with fresh coffee, teas, beers, soft drinks and snacks (all f... Read more
from Haywards Heath, England, United Kingdom
Submitted on 02-10-2016
We arrived late at night and could not get a table at the bar and were also allocated a lower standard room that we had booked. We mentioned it to the guest experience team in the morning and they not only rectified the room but then pulled out all the stops to make our stay a stand out hotel experience. Marcel and his team were truly fantastic helping with tips and providing an exceptional level of service and attention. It transpired that one of THE worlds greatest rock bands had arrived from ... Read more
from Hong Kong, China
Submitted on 05-10-2016
Enough said by the Cafe and sleek amenities in this first class establishment. These boutique hotels on upper floors of a pristine building right in the city always stands out. Views from the bathroom stunning!
from
Submitted on 05-10-2016
My wife and I started our month long adventure through Asia with a week at The Upper House and nothing else will compare. The staff was by far the month accommodating staff of any hotel we have stayed at in the world. They handled everything for us from our airport pick ups, dinner reservations, local hiking routes, places to fly my drone, stand up paddle boarding and options for a private boat rental. The check in experience was delightful. After 16+ hours on a plane no one wants to stand ... Read more
from Boston, Massachusetts
Submitted on 06-10-2016
Great room with nice city and mountain views, giant bathroom with deep tub and rain shower. Awesome concierge services made Hong Kong worth visiting for us -- great suggestions and connections to restaurants, bars with views, and sightseeing.
from San Francisco, California
Submitted on 06-10-2016
The Upper House is extraordinary. Truly one of the top hotels in the world, in terms of the physical beauty of the building, the courtesy and care with which you are treated by every member of the staff, the size of the room (enormous,) the amenities, the views in every direction...it is unlike any other property in Hong Kong and elsewhere. The staff truly make the difference. And as chic as the property is, it feels like coming back to your own home at the end of the day.
from Los Angeles, California
Submitted on 07-10-2016
We stayed at this hotel because we wanted a smaller luxury hotel in busy HK. It was the perfect choice. The suites are amazing, great views, and the staff could not be more helpful and attentive. Thank you Renee! We will be back to see you all.
from
Submitted on 07-10-2016
I'm a big fan of upper house. The service is fantastic and love everything about it. The service is so amazing that they even helped me organised local prepaid SIM cards before I arrived in hongkong and organised to deliver a last minute flowers for me. Love this hotel.
from Hong Kong, China
Submitted on 12-10-2016
Having stayed in many 4 and 5 star hotels in HK, I can safely say that I think this is the best hotel in the city. The personal touches of the staff are flawless and the food and complimentary minibar are without question brilliant. The hotel is not cheap but worth every penny. The rooms are excellently designed with comfort in mind and to take maximum advantage of Hong Kongs amazing views. The room we had was the same as on our first stay in 2012 and was again superb and as comfortable as w... Read more
from
Submitted on 12-10-2016
The Upper House is not your typical hotel, and most definitely not built for the generic traveler. There's no pool, it houses only one (very popular) restaurant, but Upper House does sit among the world's best hotels. Contemporary and luxurious finishings, with great attention to detail, it is also the spaciousness of each studio/suite that sets a room at the Upper House apart from other hotels. This is my second visit to The Upper House and both times were impressive. Our first was earlier t... Read more
from
Submitted on 13-10-2016
What a wonderful hotel. It has a boutique feel and superbly designed. Gorgeous rooms with wood and glass. On check in I am always met by one of the staff, making it such a breeze and so fast. I love this hotel and frankly will probably not stay anywhere else in Hong Kong.
from Hong Kong, China
Submitted on 13-10-2016
After drinks with friends at the Café Gray Bar, my wife and I decided to take a room at The Upper House for the night. We had stayed at other luxury hotels in Hong Kong and wanted to try The Upper House after many wonderful visits to Café Gray Deluxe and Café Gray Bar. Our experience was sublime. With 117 guest rooms occupying 11 floors at the top of a tower at Pacific Place, the intimate spaces at the ground floor entrance and in the hotel lobby an escalator ride away are tranquil and uncr... Read more
from
Submitted on 16-10-2016
We were recommended to stay at Upper House by a friend and it far away exceeded our expectations. We came for our ten year wedding anniversary and it was something special. We have stayed in many of the worlds best hotels but UH takes it to the next level. Staying here is like having your own apartment. The design of the suites are so unique and simple but very luxurious. We were greeted from the limousine by a host called Olivia who whisked us up to the suite and we knew instantly this was goin... Read more
from Jakarta
Submitted on 19-10-2016
We did not stay in the hotel. We reserved the Sky Lounge which has a great city view, ambience and food. Thanks to the well crafted menu, great wine selection and wonderful service. We managed to entertain and serve our business guests pretty well.
from Hong Kong, China
Submitted on 19-10-2016
For my big birthday, my better half surprised me with a 2-night staycation at the Upper House. We are regular guests of Cafe Gray Deluxe, their superb restaurant, but this was the first time that we stayed at the hotel. We had an amazing experience: the hotel car pick up and check in went very smoothly. We were upgraded to a beautiful large suite. And in Hong Kong, a hotel room of this size is really exceptional. The room decoration and style are beautiful (designed by Andre Fu) and exude ... Read more
from Geneva, Switzerland
Submitted on 19-10-2016
The combination of knowledgeable and friendly people with a discrete luxury in the hotel itself is superb . Our return visit could not have been more lovely. Hong Kong is a hectic place, but once inside UH, one feels a calm, relaxing atmosphere. The Harbor view from our room (including large, beautiful bath) was stimulating at any hour. The food/drinks on the 49th floor excellent at all times of the day (and the bar area is very lively in the evenings!). Creative breakfasts are prepared to ... Read more
from New Delhi, India
Submitted on 20-10-2016
This Hotel is simply a fantastic place to stay. The view from the rooms is awesome.... to say the least and the service is impeccable........ All staff is geared towards making your stay as comfortable as possible...... Concierge is perfect in their recommendations for making restaurant recommendations as well as arranging a table, even on a short notice......... And the best place to have an evening drink is the Cafe Grey on 49th floor.....
from Eugene, Oregon
Submitted on 20-10-2016
Of the many five star choices of hotel in Hong Kong, Upper House is among the most expensive, so our expectations were high and I am pleased to say that they were well met. The rooms are large and beautifully designed. I particularly appreciated the quality of the art, cabinetry and finishes. No design details were overlooked or compromised. One could argue that Harbor View rooms don't offer that much in the way of harbor views because Hong Kong's skyline has grown so much that the view co... Read more
from New York City, New York
Submitted on 22-10-2016
The Upper House is like no other place in the world (and as a global business traveler, I've been to hundreds of hotels). From the moment you check in and they know you by face, through to the phenomenally comfortable (not pretentious) room, to the little details that they never fail to remember (I only like sparkling water, and the room is fully stocked upon my arrival), the Upper House is leagues above any other hotel. Everything you'd expect from a luxury hotel is there: a bed you never wan... Read more
from
Submitted on 24-10-2016
Only had a two night stay, but the hotel was marvelous and service impeccable - Very efficient pick-up from the airport - Seemless check-in which just involved being taken to our room and showing our passport, no queues, no fuss - Beautiful, modern room, with stunning views, tremendous bathroom (with views) and very comfortable and roomy bedroom - Excellent restaurant - Great, service with a plethora of happy, positive staff (including bumping in to the manager on a wet day, who instantly offer... Read more
from Munich, Bayern, Germany
Submitted on 24-10-2016
I visited the Upperhouse several times and it never disappointed me! Very friendly staff, great rooms , nice bar, great food in the restaurant. Beautiful views and warm atmosphere. All one could wish for. My favorite, not only in Hongkong!
from San Francisco, California, United States
Submitted on 25-10-2016
We have stayed multiple times at the Upper House and we have not been disappointed. We work the concierge to the bone and they always give us the exact information we are looking for and then some. One person in particular is Peter Chan. Ask for Peter in the morning at the Cafe. He remembers everything we ordered the entire trip, has everything ready for us, and gives us information every day about what to do in the city and where to go. Peter is fantastic. Never stay anywhere else but t... Read more
from Vancouver, B.C.
Submitted on 26-10-2016
Having stayed at most of the top establishments in Hong Kong over the years, just simply had to experience The Upper House after hearing so many rave reviews. Its a boutique establishment and certainly doesn't disappoint being exemplary on all levels from service and amenities to accommodations, location and food and most importantly attention to detail. With that said, the rooms are purely overall extraordinary and exceptional encompassing a massive 850 square feet with the finest of furnishi... Read more
from
Submitted on 28-10-2016
Excellent afternoon tea for a group of 8 with excellent views of the harbour. Good atmosphere and doesn't feel so "crowded" as often the case with places in Hong Kong. Pre-booking is a must. Staff were attentive
from Singapore, Singapore
Submitted on 31-10-2016
The Upper House never disappoints and always exceeding expectations with their excellent service. Had another great stay here last week! My preferred accommodation whenever I am in Hong Kong. Not cheap though.
from London, United Kingdom
Submitted on 01-11-2016
From arrival at the airport to our departure, every moment was exemplary of true hospitality. The Upper House is not only comprised of beautiful spaces and the most welcoming (jet lag friendly) rooms, the team is impeccably well trained, humble and sincerely gracious. Everyone we encountered not only knew their product better than I've ever witnessed but also executed with a true love for it.
from
Submitted on 01-11-2016
The Upper House is one of, if not the best hotel in the world. Magnificent rooms. A wonderful restaurant. The highlight however is the staff. They are very attentive. So much so that I thought they could read my mind and anticipate our needs. While the hotel is expensive it is worth every penny.
from
Submitted on 02-11-2016
We stayed at the upper house in our way back from Vietnam cause we had to stay one night in Hong Kong. The stuff is great, friendly , very helpful and genuinely nice, specially Patrick and his colleagues from reception they were great and makes you feel like home. The room was beautifully decorated with a minimalistic style, bamboo paneling and lime stone with impressive views of the Hong Kong harbour. They have a bar&lounge at the top floor with great cocktails and impressive views of the city ... Read more
from Shanghai, China
Submitted on 02-11-2016
I've probably stayed at over 150 hotels by now and I must say that the team at The Upper House run by Marcel is top notch. Definitely, top 5 hotels I've ever stayed at. I look forward to staying there again soon.
from
Submitted on 04-11-2016
Regardless of the expirience I have gathered during many years of travelling all over the globe - anyone staying at The Upper House will experience an outstanding level of attendence and courteousness. It is rare to find places like The Upper House where your wishes and your mood are interpreted correctly and with great ambition of an awesome staff. Especially the General Manager of the House is a person of impeccable manners and a gentleman. I highly appreciate the heartwarming service of the o... Read more
from Rome, Italy
Submitted on 05-11-2016
I had very high expectations before arriving and unfortunately I was quite disappointed. The room size and the views are amazing but it doesn't weigh up for the lack of adequate services as well as a lot of details that needs to be fixed. For exe the walls in the bathroom are stained and doesn't feel completely clean and the tiny gym needs a good clean up. I read that the idea is that people that stay here doesn't have time for leisure so therefore the lack of spa, pool (!!) and a more spaciou... Read more
from Ware, United Kingdom
Submitted on 06-11-2016
In Hong Kong for business for a few nights and I was lucky enough to be booked into The Upper House. It is a truly extraordinary hotel, the room with a view over Victoria Harbour is big and beautifully designed. The tub and shower both come with the view though you are warned that it mighty be two way for modesty purposes! Breakfast is excellent and the service throughout is very good.
from Stockholm, Sweden
Submitted on 09-11-2016
Very warm welcome, beautiful hotel rooms with a view to die for (including the view from the bathtub and shower!) and very friendly staff are the keywords. Our honeymoon stay with the Upper House had a few bumps in the road in the beginning, but once the hotel found out about it, the staff were very quick on turning our experience around. What started as a "not so impressed" feeling took a 360 degree turn around and ended with us leaving the hotel with big smiles and looking forward to go back. ... Read more
from
Submitted on 09-11-2016
Traveling extensively throughout the world and staying in the most luxurious hotels in the world I would describe myself as a very spoilt and demanding guest!!! I just returned from The Upper House in Hong Kong and I must admit that I have never experienced such a high level of service, kindness, hospitality , helpfulness, nothing is ever a problem attitude ever...... What an awesome incredible stay. From checking in to checking out everything is made to seem effortless, from the room and all ... Read more
from Zurich, Switzerland
Submitted on 10-11-2016
it was only my 3rd time staying at the upperhouse but i feel already like coming to place extremely comfortable and cosy. the staff is just great, very friendly and efficient. for the time being this will be the hotel where i'll stay when in hongkong.
from Tokyo Prefecture, Japan
Submitted on 10-11-2016
Normally (and regularly) I stay at the Mandarin Oriental for its location (the original one), and also the Four Seasons in HKG. I stayed at the Upper House for the first time, and was completely surprised. It is an modern hotel, with THE nicest/best bathrooms I have seen in any city hotel in the world. I was on a business trip, but my wife also joined later on and we both absolutely loved the hotel. We will certainly stay here again.
from Cardiff, United Kingdom
Submitted on 12-11-2016
Wow - fantastic hotel. I didn't want to leave the room - the views were sensational. But even better than the room, location and views was the level of customer service received. Will definitely return. Exceptional 5 stars isn't enough!
from Lausanne, Switzerland
Submitted on 12-11-2016
As a returning Customer to his hotel, I didn't expect to see a construction site close to the hotel, which was noisy. Nothing the hotel could do of course but they offered to relocate me in another room facing the other side, I declined because I wanted Harbour view. Service at breakfast faster than during my previous visit. All in all, this remains an excellent hotel with an efficient and friendly staff.
from Shenzhen, China
Submitted on 13-11-2016
A Luxury Service level Palace but like at home with a very pleasant proximity of the teams, a fantastic design, a amazing view of lot of rooms of Honk Konk and please go to Grey Café for the view, all is perfect I go to Honk Kong often it's my new home...
from London
Submitted on 14-11-2016
It was my first visit to Hong Kong and I had researched many other hotels before deciding to stay at The Upper House. And having stayed here, I really don't see the need to stay at any other property. The location is amazing and the staff are polite and efficient to make sure you have a wonderful stay. The bathroom amenities are luxurious and generous too. And during my stay, I got to sample the very 'fine' dining at Café Gray Deluxe on Level 49. The rooms are enormous, the views are spectacula... Read more
from Singapore, Singapore
Submitted on 14-11-2016
Upper House is excellent as most of the reviewers as mentioned, I had a great experience starting from the check in process where Patrick helped me. Most of everyone i have met were friendly and went out of their way to provide good service, the amenities and room were excellent. I experienced setbacks with regards to the freezing of my ice pack bag (a fridge to go) to allow me to transport my milk back to Singapore(im a nursing mother). However, I acknowledged that all the staff who knew of m... Read more
from Oberwil-Lieli, Switzerland
Submitted on 16-11-2016
I spent 4 nights in the Upper Hotel during my first visit to Hongkong. The entire staff has done an outstanding job, be it guest relations, service in the Cafe Gray, reception, management - can not be topped! Very helpful in providing me suggestions on restaurants, places to see, getting around and even after I have left they sent me proposals on highlights for my next destination! What a great team! And the views are breathtaking, the rooms extremely spacious and a modern but cosy design! Will ... Read more
from Sunny Isles Beach, Florida
Submitted on 20-11-2016
Ambiance is great. Room is great. Service is great. Food is great. Location is great. Really one of the best hotels I've ever stayed (and I've been on the road). Young, energized and well trained staff makes a difference, really looking after their guests. Not cheap, but worth the experience.
from
Submitted on 21-11-2016
To all the wonderful staff at Upperhouse We had the most amazing stay. From the moment we arrived, we knew that we had made the perfect destination decision for our stay in Hong Kong. All the staff were the most caring and attentive that we have experienced thus far in our travels. Everyone was more than happy to help with whatever was asked from them and went out of their way to make our stay in Hong Kong memorable. Staff knew their city well and were extremely up to date with where to go, wh... Read more
from London, United Kingdom
Submitted on 21-11-2016
I was in Hong Kong for a conference and meetings last week. Always a pleasure to be such a wonderful City but also to be able to stay at The Upper House again. As always I was welcomed with open arms and all week was received and looked after with courtesy and excellent service. Café Grey remains truly wonderful with excellent service and delicious food. The only slight "niggle" was the lack of available taxis at certain points of the day - no wonder Uber continues to do well!
from
Submitted on 21-11-2016
Service is 2nd to none! the staff are trained to the highest level! the rooms are Fantastic with great views. this hotel is simpley one of the best hotels in the world 10 of 10 I genuinely do not have the vocabulary to describe this epic experience. Thank you to all the staff you made my experience wonderful. Kindest regards mr Christie
from Los Angeles, California
Submitted on 22-11-2016
I had the chance to spend the last 8 nights at The Upper House and it was an amazing experience. The rooms are beautifully designed, comfortable, and spacious. The bathroom is crazy nice. Cafe Grey Deluxe has delicious food with a lovely view. The staff is super friendly and made me feel so welcomed. Everyone in Guest Experience was very helpful. I plan on coming back to Hong Kong next November and plan on staying here again. Do yourself a favor and stay at this great hotel!
from Paris, France
Submitted on 25-11-2016
New, clean, contemporary-styled hotel, and at the same time comfortable and homey. The location is great, 2-3 mins from The central by taxi. Taxi there in HK is very cheap! The food is one of the best in the city. The room service's quality of the food is really great. The breakfast there is superb!
from
Submitted on 25-11-2016
I have stayed in many hotels in HKG from peninsula, Hyatt recency, Langham, Mandarin, landmark Mandarin, JIA. However, I think upper house top it up!. All staff are attentive and friendly. The room is spacious and spectacular. The view is ok. Breakfast and bar are flawless. What else I can say? It's all superb!
from Oberwil
Submitted on 26-11-2016
My wife and I had the chance lately to stay for four nights at the Upper House - an absolutely fantastic experience! Wonderful hotel, perfect location with a great crew doing an excellent job! Go for a Harbour view room - you will have an overwhelming view of the Harbour and Kowloon! Don't miss a drink or a dinner at Café Gray's on the 49th Floor - you will be sure that you wan't to come back as soon as possible!
from Zurich, Switzerland
Submitted on 26-11-2016
Large rooms with lots of amenities. Modern style interior, but warm and cozy. Small details that make a difference (e.g. shoetrees in different sizes in the room; all the canles you need available). Free "Maxibar", etc.
from London, United Kingdom
Submitted on 28-11-2016
Sometimes I understand that people can get carried away when on holiday and over exaggerate things that have gone well. And of course the reverse is also true, when things go wrong, it's often too easy to criticise on social media platforms. But here's my review. I'm going to try and stay calm about what I say....and to be honest, that's not going to be easy. It isn't going to be easy because very rarely do I ever feel able to scream and shout the praises that I'm about to give for a hotel, a re... Read more
from London, United Kingdom
Submitted on 28-11-2016
...and can stand the test against the very best. From the moment you arrive at a deceivingly modest reception, you get the feeling you are somewhere special. You are whisked through checking in and shown up to your room in no time. The rooms are beautifully designed with ample space and gorgeous bathrooms. The dressing room is very generous and well equipped, and the desk area complete with lots of accessible connection points to charge laptops phones etc. The level of service is beyond what yo... Read more
from Los Angeles, California
Submitted on 29-11-2016
I recently stayed at The Upper House in Hong Kong and it was without a doubt the BEST hotel I've ever stayed at. Kristina and her team ensured every aspect of my stay was incredible. The staff were friendly and courteous and I felt 'at home' every time I walked in the door. Kristina was an absolute godsend and made what was an exhausting and potentially stressful trip, an incredible experience. Having never previously traveled to Hong Kong, Kristina helped plan out all of my business dinners ... Read more
from
Submitted on 29-11-2016
I stayed at the Upper Suite on the night before my wedding and it was the most pleasant experience I've ever had in a while. The staffs were extremely attentive and welcoming. I truly feel like home away from home. I was even given a surprise wedding gift from the team! The next morning was also of great experience as well and my family members are very pleased with the service. The suite itself is at great condition and what I love most about the Upper House is that it has a very zen ambient a... Read more
from
Submitted on 30-11-2016
The service at the Upper House was superb. All of the staff from the front desk, to our server at Breakfast (Yvonne) to the guest services personnel (Renee, Danny, Max) consistently anticipated our needs and did everything to make our stay more enjoyable. The rooms are elegant, well appointed with a graceful Zen atmosphere. You need to see the bathrooms. The GM, Marcel, was gracious and provided great travel advice. Clearly one of my favorite high touch hotels-- far exceeded my expectation... Read more
from Vancouver, Canada
Submitted on 03-12-2016
Very pleasant and attentive service. Room is specious and maintained with clean and fresh scent. Beddings are crispy quality. The best marmalade served. The Ren shampoo is best choice.Location is close to all amenities while still can enjoy the tranquility staying in.
from Beijing, China
Submitted on 04-12-2016
staff, rooms, food etc as good as it gets anywhere in the world. first time there, cant wait to be back! attention to detail was extraordinary, staff all remembered my name and cared about every detail. perfect experience.
from New York
Submitted on 04-12-2016
Stunning room/suite - the room was really beautiful. Very friendly staff, great service and facilities, excellent restaurants. One of the best hotels I've ever stayed at world-wide. Would come back without hesitation.
from New York, NY
Submitted on 04-12-2016
From check in to check out, every aspect of The Upper House astounded and amazed. I expected a beautiful room with a view, great furnishings, and a nice bathroom. What I experienced was even more. The room and views were beyond. The bathroom was next level. But most importantly, the service was phenomenal at every interaction: the chic and discreet reception, breakfast at Cafe Gray, even getting into Ubers, etc, each of these experiences reinforced the feeling that each guest is a unique priorit... Read more
from Makati, Philippines
Submitted on 04-12-2016
‚??Welcome Home‚?? is a standard greeting at the Upper House for 2nd time or regular clients. And one truly feels at Home as they remember little things like wanting 2 ice buckets in your room vs just one, lots of bath salts, etc‚?¶ etc‚?¶ and always ready to help without being ‚??in your face‚??. A perfect balance. The staff is surprisingly not a revolving door as they have the same charming GM (Marcel Thoma) from the day they opened. Seeing familiar faces (Kristina Snaith, Howard Kuo, Shir... Read more
TOP