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FINAL WEEKEND: $5 Books Your Hotel

The Excelsior Hong Kong

Hong Kong, Hong Kong S.A.D., China (HKG)

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Based on 2054 reviews
Room & Rates
Deluxe harbour view

Deluxe harbour view

1 king bed or 1 queen bed or 2 twin beds
366 sq feet (34 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Executive Room, 1 King Bed

Executive Room, 1 King Bed

1 king bed
280-sq-foot (26-sq-meter) room with city views

Executive Level - Light refreshments
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
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Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

2 single beds
280-sq-foot (26-sq-meter) room with city views

Executive Level - Light refreshments
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
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Standard Room, 1 King Bed

Standard Room, 1 King Bed

1 king bed
280-sq-foot (26-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Hide room details
Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

2 single beds
280-sq-foot (26-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
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Superior Room, 1 King Bed, Harbor View

Superior Room, 1 King Bed, Harbor View

1 king bed
323-sq-foot (30-sq-meter) room with partial sea views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
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Superior Room, 2 Single Beds, Harbor View

Superior Room, 2 Single Beds, Harbor View

2 single beds
323-sq-foot (30-sq-meter) room with partial sea views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Hide room details
Deluxe Room, 1 King Bed, Harbor View

Deluxe Room, 1 King Bed, Harbor View

1 king bed
366-sq-foot (34-sq-meter) room with sea views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Hide room details
Deluxe Room, 2 Single Beds, Harbor View

Deluxe Room, 2 Single Beds, Harbor View

2 single beds
366-sq-foot (34-sq-meter) room with sea views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Hide room details
Executive superior room

Executive superior room

1 king bed or 1 queen bed or 2 single beds
280 sq feet (26 sq meters)

Executive Level - Breakfast and light refreshments
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room

1 queen bed or 2 twin beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior  side harbour view

Superior side harbour view

1 queen bed or 2 twin beds
323 sq feet (30 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, satellite channels, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
The Excelsior Hong Kong
281 Gloucester Road Causeway Bay, Hong Kong, China

Rooms
Make yourself at home in one of the 875 air-conditioned rooms featuring refrigerators and iPod docking stations. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Planning an event in Hong Kong? This hotel has 15000 square feet (1350 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge at scheduled times.

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Know Before You Go

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 238 for adults and HKD 168 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one way)
  • Airport shuttle fee per child: HKD 140 (one-way)
  • Valet parking fee: HKD 250 per night
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: HKD 500 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2054 reviews
from Scottsdale, Arizona
Submitted on 22-05-2016
Let me start by saying that I stay at The Excelsior regularly when I am in HK for business and have used this hotel over a half dozen times. The hotel is located in Causeway Bay and is near shopping, dining and the MTR system which makes getting around HK very convenient. Traveling to HK Station, Central or other locals is usually quick and easy, but expect more time to return to the hotel because of routes. Overall the hotel is nice but it is in need of updating since many things such as car... Read more
from Australia
Submitted on 22-05-2016
The Excelsior was clearly a grand hotel in the days when HK was run by the British. Since then itā??s been well maintained but not much updated, so think dark marble, thick carpets and heavy curtains. None of this is a problem though as long as youā??re not expecting smart TVs or funky lighting. My corporate rate is $1000/night for a standard room which I think is good value, much higher and Iā??d be looking at other options in the area. The location is great for HK Island. The surrounding are... Read more
from
Submitted on 23-05-2016
It was my 3rd time in this hotel. But first time to try the gym and I felt like Alice in wonderland !! The gym is amazing and equipment is sooo good! There is every machine (all of them are new) you can think of and also special space for stretching after workout. Definitelly on of the best gyms I've seen in hotels! Hotel rooms are small but very cozy! And bed is very comfortable! I love the pillows :) Great location of hotel! Many shops and restaurants around ! And metro station is also nea... Read more
from Caribbean
Submitted on 23-05-2016
Owned and operated by the same group that own the Mandarin Oriental. Right in the heart of Causeway Bay, very good access to transport, shopping and restaurants. Great room service menu, the Nasi Goreng is the best I have tried outside of Indonesia. Service is impeccable and while the rooms are getting a little dated, the price and size of the rooms, especially the ones with a view are very good value for HK.
from Singapore, Singapore
Submitted on 25-05-2016
This is very much an older, more down market cousin of the main Mandarin Oriental brand. The good definitely outweighed the bad: The good: Bizarrely on arriving they didn't try and upsell me the Club lounge until I enquired about it. For 2 days I had the entire place virtually to myself! Great place to have meetings. Good lunch and cocktails, breakfast was limited as was afternoon tea. Service was excellent all round. They always knew my name (it helped that I was the only one using the lounge... Read more
from Beijing
Submitted on 30-05-2016
The Excelsior is located close to nice cozy restaurant street perfect for an afternoon drink and people watching. Well functioning hotel with proper restaurant and business environment. Great location for evening activities.
from Singapore, Singapore
Submitted on 02-06-2016
The lobby itself wasn't the biggest out of the hotels I've been to around the world, but the aesthetics of it has that, classy vibe. The room however was quite large. I had the room to myself so I opted for the King sized bed, and I tell you, I didn't regret that option. The room is spacious and it would have been perfect had I gotten the harbor view room. The service I got was top notch! Every time I asked for directions not only do they explain in detail, but the guy at the concierge even high... Read more
from Singapore, Singapore
Submitted on 02-06-2016
Excellent service and accommodation with free wifi.Prompt service upon checking in and checking out. Close proximity to mrt and shopping centre with local delicacies and traditional cookies.Taxis are also ready available and easily access to various attractions in hk
from Sydney, Australia
Submitted on 03-06-2016
Basic facilities were good and the staff were very friendly and helpful. Room was clean and excellently appointed. It was excellent for quick nearby shopping. Being near to MTR is always an advantage in Hong Kong.
from Melbourne, Australia
Submitted on 06-06-2016
Hmmm. That was how I described my first impression of the room was allocated. It had the smell of stale aircon and feet. Not a great start. Location of the hotel is good though and you're right in the thick of shopping paradise and only 4-5 stops on the underground from the financial district. Apparently this hotel is famous. It honestly felt a little tired and fading. Dated rooms and design. Didn't really warm to the place at all. It was just 'OK'. Gym ok, breakfast ok, staff at check ... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 11-06-2016
We stayed here after a tour of China for 6 days. The hotel is nicely situated on the Causeway and handy for buses metro and trams. We had a harbour view room on the 9th floor which is well served by reliable lifts. The room is a very good size. Well appointed bathroom. Free wifi and television with a good selection of channels. The staff here were welcoming and friendly and took every opportunity to speak to you by name - easy enough with computer and room access but how many hotels do this. O... Read more
from Singapore, null, Singapore
Submitted on 12-06-2016
I came to this hotel on a DreamTrip. Which was pretty awesome. We had a free upgrade to a big room that has 3 single beds. This Hotel is good in location. 3mins walk to Metro Station. However, this hotel is quite expensive and not as well maintained as expected. Was rated 4 Star. Guess it's because Hotels in Hong Kong as a whole aren't that cheap after all.
from
Submitted on 12-06-2016
Great hotel. Rooms excellent. Very friendly and helpful for whatever was needed. Only disappointment was the executive lounge on 31st floor. Able to get a drink but little or no choice in food available. Will definitely stay again.
from
Submitted on 13-06-2016
My husband and I stayed here in 2011 - we loved the view from our room of the harbour. The food is very nice and reasonable in price for Hong Kong standards. Nice place for afternoon tea and the bar at the top is really fun with nice cocktails and more stunning views.
from Greater London, United Kingdom
Submitted on 19-06-2016
Hotel is in a great location for shopping, plenty of shops just on the doorsteps. Easy transport to visits Hong Kong. Room is good size for single or couple travellers. Staff are well trained and very helpful, good value for money all round. .
from Surabaya, Indonesia
Submitted on 28-06-2016
Good location and infront of the hotel there is a small shopping mall and some cafe can be an optional to do some discuss with my partner business. Near by sogo shopping mall which can be walk just beside the hotel and nearby there alot of food can be eat.
from Zhuhai, China
Submitted on 28-06-2016
Good location, and it is a Mardiran Oriental hotel, nearby many shops like SOGO, Lee Garden, and can find many places to eat in, easy to take taxi or metro, the staff show welcome smile, the restaurant seems good but not tried.
from Kuala Lumpur, Malaysia
Submitted on 28-06-2016
The lobby at Excelsior is busy all day long and its centrally located next to the WTC building. Rooms facing the harbour are of a decent size and amenities are complete. Closeby are convenience shops, cinemas and also Cantonese street food and free standing restaurants. Front office team is great and the bell hops and concierge team is also very attentive. Only comment on improvement is that its hard to get a taxi to the airport in the morning, and HK cab drivers have earned themselves a bad rep... Read more
from Hong Kong, China
Submitted on 29-06-2016
This is the second time we visited the Excelsior and it was great, just like our first visit. Everything is close by and the hotel is of excellent quality with professional and friendly staff. Already booked our third visit in August. Yeah!
from
Submitted on 02-07-2016
The receptionist was very helpful. Our room always been cleaned up everyday. Toilet stuff such as shampoo, tooth brush, tissues etc also get refilled everyday. And the location was near metro station, times square, world trade center and causewaybay crowd. We had a great time there. š???š???š???š???š???
from Istanbul, Turkey
Submitted on 04-07-2016
The Location is great, so close to great main shopping street and the Metro.The view was great from our room.Ask to stay higher than 30th floors.Hotel is quite, you can rest easily. Breakfast was good.Great Experience.Rooms are clean.Hotel stuff is very helpfull.
from Hong Kong, China
Submitted on 07-07-2016
Located at Causeway Bay, shopping paradise in HK, closeby to MTR. The hotel has good harbour view rooms. Rooms are clean and well equiped with necessary amenities. Good breakfast buffet- offers a lot. The hotel seems a little old in terms of the interior, slight renovation would do wonders.
from Singapore, Singapore
Submitted on 09-07-2016
Stayed here for a total of 4 nights. Overall, it is a business hotel. At max, it is a 4-star hotel. The location is good as it is very convenient to all the major shopping centres and the MTR entrances. However, if it is the first u are arriving at the hotel vide the MTR, it is hard to locate the hotel as it is tucked away at the back end of the main road/junction where SOGO is. I gave the hotel an average score because I feel that for the price you pay, the hotel doesnt provide bang for your b... Read more
from
Submitted on 10-07-2016
For a hotel with rooms starting around $250 USD / night, I expect more than what was offered. The room is relatively tiny, the amenities are average, and everything you could want is available for some rather pricey nickel-and-dime type a la carte charging. For one example, you could do a week's worth of laundry at the hotel for $1,500 HKD ($200 USDā?¦ no, not joking), or you could walk 5-10 minutes (or take a cab) to one of the nearby laundry places and have them launder and fold your clothes... Read more
from Sydney, Australia
Submitted on 10-07-2016
The Hotel is an older Hotel under renovation. I was SOLD an upgrade on arrival to an executive suite. Unawares that the floor above was undergoing building works. I was awoken by the noise of drilling, hammering and construction work.
from Mumbai (Bombay), India
Submitted on 11-07-2016
I've stayed at the Excelsior Hotel multiple number of times over the last 2 years, and keep coming back for its efficiency and value for money service. The rooms are spacious and well appointed (but are starting to look slightly dated). The breakfast buffet is extensive with lot of food options. Also, the hotel is very well connected. Taxis are almost always easy to come by (but during peak hours be prepared to wait for about 10-15 minutes), and there is an MRT station very close by. Since it's... Read more
from Mumbai (Bombay), India
Submitted on 11-07-2016
Excellent hotel situated in the shopping paradise of Causeway Bay. With Causeway Bay station at 2 minutes distance & lot of varied restaurants close by. Excellent & very helpful staff. Good breakfast option at Expresso if breakfast is not included in package. It's value for money. It should be 1st choice if you prefer to stay in a lively street of Hong Kong. Strongly recommended.
from Calabasas, California
Submitted on 12-07-2016
We have been coming to the excelsior hotel for the past 10 years every 3 weeks, the hotel is in a perfect location next door MRT great shopping area, great restaurants next door perfect, very central Amazing service amazing staff, service is superb, from the housekeeping to the front desk, we love the hotel it is home away from home, rooms are great, front facing the harbor view, one can actually just sit and look out the window at the view, best view in Hong Kong, you will love staying at the ... Read more
from Mumbai (Bombay), India
Submitted on 14-07-2016
Stayed here in Feb 2016 for business. I was checked in early and received a nice large room with a view of the bay...not as dark as my last visit. The room was quiet and nice to relax in. The bath was a bit strange with no bath curtain which meant a wet bathroom floor after each shower...they should fix this issue. The staff was always decent, and that hasn't changed. The hotel could still use a refurbishment, but the mgmt are milking it for what it's worth, especially when visitors keep c... Read more
from Singapore, Singapore
Submitted on 15-07-2016
Hotel location is very convenient to all amenities. Food choice aplenty around and a 24hr supermarket within 5 mins walk. Plenty of shopping places around the hotel and the subway is just a block away. Hotel staff are very professional and friendly. Rooms are clean and quiet.
from Singapore, Singapore
Submitted on 21-07-2016
Stayed for 2 nights, as part of an incentive group. Location is superb with Causeway Bay MTR just 2-3 min. walk away. Malls, shops, food outlets and other amenities surrounding the hotel. Had a room on the 24th floor, the view of the bay is priceless. Magnificent to say the least. The room itself is rather large with a king sized bed, was informed that it was recently refurbished, hence, the new carpets and wallpaper. The bathroom/toilet, however, is small. Toilet amenities are well stocked. Bre... Read more
from
Submitted on 23-07-2016
The hotel is a little old and tired and that's probably why it's undergoing refurbishment. The refurbished rooms are nice but there's a very strong smell of paint varnish that's probably toxic to health. We couldn't sleep the entire night and had difficulty breathing; we managed to change rooms to the older non refurbished rooms which didn't have any strong odour. The chamber maid informed us that our original rooms were actually refurbished 3 months earlier so it will probably take several mont... Read more
from Xiamen, Fujian, China
Submitted on 24-07-2016
I have stayed many times, not the most fanciest but location and services throughout the hotel are just what I am looking for. You will not be disappointed with the hotel from top to bottle. With the quick coffee shop beside the elevators to the excellent view, wine and food from the top of the hotel.
from Bengaluru (Bangalore), India
Submitted on 25-07-2016
This hotel is lovely! The staff is helpful and always smiling. As it is in the centre of the city it is well connected to malls, shopping areas, offices and restaurants. The rooms are clean, and meet the requirement of a business visit. How ever they are small, a little out dated and could do with a makeover. Nevertheless my stay was pleasant and there wasn't anything to complain about.
from Makati, Philippines
Submitted on 26-07-2016
Stayed here again for the nth time during our visit to Hong Kong this year. Rooms are what we usually expect. Very small but enough for a place to rest at night. Although a bit old, I still find it to be clean and okay. Staff are very professional and friendly. Location is the key to this place. MTR can be reached within a few minutes and all the major shopping places is walkable and within the vicinity. Also, tried their lunch buffet for the first time. The spread is a bit limited but okay over... Read more
from Singapore, Singapore
Submitted on 26-07-2016
The Excesior Hotel is not very modern hotel, but they are doing some renovations now. Location is very convenience, near shopping center and also near MTR. You can find easily place to eat here. I got the old room. It is small but clean and neat. Very quite room and comfortable. I compared to my colleague's room the new renovated room, I like the old room better because new room still smell after paint. We had events in this hotel, the hotel team is very very helpful. Starting from Manager to ev... Read more
from
Submitted on 26-07-2016
Brought my Daughter here for the challenge cup. Room is very well maintained and clean for its age. Service is very good and respect your privacy. Walking distance to shopping and 5 mins to mtr. Highly recommended for both business and family trip.
from Sydney, Australia
Submitted on 26-07-2016
I have stayed at the Excelsior a number of times for work. The hotel is adequate, but the rooms are small and a little tired. The coffee from the cafe on the ground floor is quite good - a nice surprise! Easy access to the mrt and with plenty of food options near by. Close to some good shopping!
from Weert, The Netherlands
Submitted on 29-07-2016
The Excelsior is a little outdated but quite luxury hotel. Staff is very professional. You have to ask for a room with a view on the skyline. The hotelbar and rooftop terrace are amazing. Rooms are a little outdated but you'll have a lot of space and it's clean. Staff does their outmost to please you during your stay.
from Newcastle upon Tyne, United Kingdom
Submitted on 31-07-2016
I attended a Football tournament in May of this year (I know my review is a bit late) in Hong Kong and the accommodation was booked by the organisers on a bed an breakfast basis. The Hotel is ideally situated in the centre of the city the welcome was friendly and efficient, the room was quite large with twin beds and a fantastic view of the harbour, I was sharing with another member of our party. The room was cleaned to a high standard daily with the friendly cleaning staff very aware of your ... Read more
from San Diego, California
Submitted on 31-07-2016
they gave us an updated room and it was nice. They also gave me a bowl of fruits which I ate. It was a nice view of the harbor. The room is small but I rather get a nice view and a nice room. Breakfast was good. I think the hotel is connected to the mall but I was too tired to explore. but it is always very convenient when a mall is connected to the hotel. I didn't have a chance to check out the rooftop bar. I tried to check it out at 6:30 before my breakfast but it is not until the lunch time. ... Read more
from
Submitted on 02-08-2016
Nice hotel, nice and helpful staff The Skybar closes too early (12:00) too bad because it has an amazing view Great location next to the metro and World Trade Center Provide bathrobe and slippers Bathroom too small and old Wifi is good and fast enough
from New Delhi, India
Submitted on 08-08-2016
I stayed in The Excelsior during a business trip. I was upgraded to a harbour view room on the 22nd floor, with beautiful views. The room was spacious, clean equipped with all modern amenities, including mini-bar, hair dryer, bathrobes, clothes iron etc. While the check-in time is 2.00 pm, we were given a room early (at 10.45 am) as soon as we reached the hotel (subject to availability), which was a big relief after a delayed flight. The staff at the reception was courteous and prompt. Also... Read more
from Bengaluru (Bangalore), India
Submitted on 10-08-2016
Is in between busy shopping malls and commercial streets. Lobby is Clean and very spacious. Travel desk was not customer friendly. Breakfast not included in packages. Rooms are small but good enough for a single person business travel. Front desk are customer friendly.
from Market Harborough, United Kingdom
Submitted on 10-08-2016
I was fortunate enough to have stayed at the Mandarin more than 20 years ago and although the Excelsior is part of the same group, there is a big difference between the two. This does not mean that the Excelsior did not tick many boxes, it just didn't have any sort of wow factor apart from our room which had a full harbour view. From the point of view of staff, breakfast, cleanliness etc everything about the hotel was of a very high standard. We used the casual basement bar, Dickens, which r... Read more
from Dubai, United Arab Emirates
Submitted on 11-08-2016
The only good thing about this hotel is its location... you are somewhat downtown... the rooms are old and outdated and they are tiny... in Hong Kong fashion you open the curtains to see into someone's flat ... the rooms are clean though which for me is one of the most important aspects of a hotel
from Kuala Lumpur, Malaysia
Submitted on 14-08-2016
Stayed a few nights on a recent business trip: The good: * My room on level 33 was large and clean, as you would expect. * Very prompt check in and check out. * Great location close to the shopping action in Causeway Bay as well as the MTR station there. * Good Portugese egg tart at Lord Stowe's on the ground floor. * Very large and nice gym! Love all the up to date equipment. The parts I think can be better: * Kinda stingy with the 3 bottles of complimentary water. I think it wouldn't hurt to... Read more
from Nottingham, United Kingdom
Submitted on 15-08-2016
This was a return visit to the Excelsior as it's in a very convenient location for an island-based stay. MTR stations very close and all the shops/restaurants you could wish for. I reserved a partial harbour view room but was upgraded to a full harbour view which was a real treat. While the hotel itself could do with a refurb, there is no doubt that the staff are very friendly and helpful. Special shout out to Maximilian and the front of house staff who couldn't have been kinder or more charmin... Read more
from Melbourne
Submitted on 15-08-2016
This time, we stayed in HK for 6 nights with my family & 2 young kids. It is located less than 5 minutes walk from MTR (Causeway Station) and with exit D there is a lift that bring us to the lift so I can use my twin stroller easily. Excelsior is located at central Causeway Bay, awesome location for shopping (SOGO, World Trade Center), delicious food & awesome staff.
from Luzon, Philippines
Submitted on 17-08-2016
Excellent staff, food and very convenient because its so close to all shopping center. Good place to stay, taxis are already available outside and staff can always assist you. Staff speak very well in English.
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