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The Westin Resort, Guam

Agana, Gu, US (GUM)

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Based on 1074 reviews
Room & Rates

Standard Room, Ocean View

1 King Bed or 2 Twin Beds
420-sq-foot (38-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room, Oceanfront

1 King Bed or 2 Twin Beds
549-sq-foot (51-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

2 Queen Beds
840-sq-foot (76-sq-meter) individually decorated room with a balcony

Club Level - Club Lounge access, continental breakfast, light refreshments, Internet access in the lounge, and meeting room use (subject to availability)
Layout - Separate living room
Relax - In-room massage available
Entertainment - Free WiFi, 42-inch plasma TV with premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in; connecting/adjoining rooms can be requested, subject to availability
Guests who book this room type will not have free access to all property facilities
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Club Room, 2 Single Beds, Partial Sea View, Beachside (Royal)

2 Twin Beds
388-sq-foot (35-sq-meter) individually decorated room, balcony with partial ocean views

Club Level - Club Lounge access, continental breakfast, light refreshments, Internet access in the lounge, and meeting room use (subject to availability)
Relax - In-room massage available
Entertainment - Free WiFi, 42-inch LCD TV with premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Ocean View King

1 King Bed
420-sq-foot (38-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Partial Ocean Superior

1 King Bed
388-sq-foot (35-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
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Royal Beach Club Ocean View King

1 King Bed
388-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Royal Beach Club Ocean Front Suite

1 King Bed or 2 Queen Beds
388-sq-foot (35-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, 42-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Royal Suite

1 King Bed
388-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Club Room

1 Twin Bed
Features a private balcony

Relax - In-room massage available
Entertainment - Free WiFi, 42-inch plasma TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Royal Beach Club, Non-smoking: 2 Queen Beds, Partial Ocean View Room

Royal Beach Club, Non-smoking: 2 Queen Beds, Partial Ocean View Room

2 Queen Beds
420-sq-foot (39-sq-meter) room, balcony with partial ocean views

Club Level - Club Lounge access, continental breakfast, and Internet access in the lounge
Relax - In-room massage available
Entertainment - Free WiFi, 42-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Royal Beach Club, Non-smoking: 2 Queen Beds, Ocean View Room

Royal Beach Club, Non-smoking: 2 Queen Beds, Ocean View Room

2 Queen Beds
420-sq-foot (39-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, 42-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Royal Beach Club Ocean Front Suite: King or 2 Double by Request, Sea View

Royal Beach Club Ocean Front Suite: King or 2 Double by Request, Sea View

1 King Bed or 2 Full Beds
861-sq-foot (80-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe, Non- smoking room: 2 Queen Beds, Partial Ocean View Room

Deluxe, Non- smoking room: 2 Queen Beds, Partial Ocean View Room

2 Queen Beds
420-sq-foot (39-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Royal Beach Club Executive Suite: Non-smoking: 2 Queen Beds

Royal Beach Club Executive Suite: Non-smoking: 2 Queen Beds

2 Queen Beds
840-sq-foot (78-sq-meter) individually furnished room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe, Non-smoking room: 2 Queen Beds, Ocean View Room

Deluxe, Non-smoking room: 2 Queen Beds, Ocean View Room

2 Queen Beds
420-sq-foot (39-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Premium, Non-smoking: King or 2 Double by Request, Ocean Front Room

Premium, Non-smoking: King or 2 Double by Request, Ocean Front Room

1 King Bed
549-sq-foot (51-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe, Non-smoking room: King Bed, Superior Partial Ocean View Room

Deluxe, Non-smoking room: King Bed, Superior Partial Ocean View Room

1 King Bed
420-sq-foot (39-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Single Beds, Partial Sea View

2 Twin Beds
388-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Club Room, Ocean View, Beachside (Royal)

1 King Bed or 2 Twin Beds
388-sq-foot (35-sq-meter) individually decorated room, balcony with ocean views

Club Level - Club Lounge access, continental breakfast, light refreshments, Internet access in the lounge, and meeting room use (subject to availability)
Relax - In-room massage available
Entertainment - Free WiFi, 42-inch LCD TV with premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
The Westin Resort, Guam
105 Gun Beach Road Tumon, Tamuning, Guam 96913

Rooms
Make yourself at home in one of the 432 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 3 mi.

Dining
Enjoy a meal at one of the resort's dining establishments, which include 4 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Tamuning? This resort has 3610 square feet (335 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room high-speed Internet (wired): USD 15.00 per night (rates may vary)
  • Airport shuttle fee: USD 30 + 10 per additional person(over 12) per person (one way)
  • Airport shuttle fee per child: USD 0.00
  • Valet parking fee: USD 4.00 per day
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Rollaway bed fee: USD 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Barbecue Grills
  • Business Center
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Private Beach
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1074 reviews
from Park City, Utah, United States
Submitted on 20-05-2016
Location Location Location! The Westin Beds is why you stay here but the view is spectacular! Arriving late at nite and wake up to the bay view is everything! There is a lot of shops and dining places all very close to the hotel. You can walk down to the beach in front of hotel and turn left and walk miles!
from
Submitted on 20-05-2016
I have stayed there several times . The rooms are well furnished and comfortable and I had a beautiful view on the ocean with a balcony . They have a Polynesian show at the bar at night . The staff is courteous and the beach has nice lounge chairs too . I enjoyed sitting at my balcony watching the ocean with a nice drink .
from Shanghai, China
Submitted on 21-05-2016
Not sure that there are better options in Guam but really felt more like a Holiday Inn then a Westin: - Rooms haven't been updated in a long time. Luckily the beds were the usual Westin Heavenly Beds so got a good night's sleep but the rooms are definitely due for a little attention. - Breakfast: Felt like a 3 star hotel at breakfast. Had all the basic offerings but felt very much like a 3 star in the middle of Kansas versus a resort breakfast in regards to service, quality and style. - Lobb... Read more
from Tumon, Mariana Islands
Submitted on 21-05-2016
I had brunch at Taste. I enjoyed the food like always. But this time the service was disappointing. I've too worked in the food and beverage industry so I'm overly polite to all servers, baristas, chefs, etc... I was sitting with a group when I asked the waitress kindly for a glass of iced tea. Some of my guests were not present at the time as they were still plating their food. Instead of helping me to get a drink the waitress pointed at the glass across the table from me and asked, "What about... Read more
from Melbourne, Australia
Submitted on 24-05-2016
First trip to Guam so I can‚??t compare the Westin against other available hotels in the area. The hotel certainly looks impressive from the outside and the view from when I walked out the back to the pool area and the beach was spectacular. A shame I had a view of the neighbouring carpark from my room. I was disappointed to be allocated to a room with an ugly view and on level 7 (just 2 floors from lobby). I wasn‚??t expecting a full ocean view (I only did pay for deluxe partial view) but I... Read more
from Sarasota, Florida
Submitted on 26-05-2016
The architecture certainly does not take advantage of the island atmosphere. This,hotel could be anywhere. It's old, dreary,tired and the common areas are not well kept (dirty carpets and lots of rust) My "ocean view" room had a view of,the neighboring hotel's noisy air-conditioning system . I enquired about changing my noisy room and was curtly informed that I already had been upgraded Many of the machines in the dreary work out room need to be repaired and replaced . The ... Read more
from London, United Kingdom
Submitted on 30-05-2016
Had a short 20 hour stay at theis hotel between flights. Comfortable beds, quiet aircon and the blackout curtains make it easy to sleep while battling jetlag... Nice bathroom with an excellent shower.
from Taylorsville, Utah
Submitted on 31-05-2016
I go to Guam every year for a 3 day work trip. I have previously only stayed at the Hyatt Regency Resort however, this year the price went from $200 per night to $320. My company wanted me to try to find a decent Hotel at a lessor price. I found the Westin for $220 and found that it was as nice as the Hyatt. I will stay at the Westin from now on.
from Guam, Mariana Islands
Submitted on 03-06-2016
This place is just a great hotel. The service is great and hotel facility is always well kept. The beds are the best part, with those branded heavenly beds! You make sure you set your alarm, because you will sleep like a baby. The restaurants are great. My family's favorite is Prego, a italian restaurant. My kids love their pizza, because it always freshly made. One of the things that my kids love is Saturdays at Prego, you kid gets to make their own pizza with their chef's guidance. Once your k... Read more
from Hong Kong, China
Submitted on 04-06-2016
Hopeless clerical staff, terrible management, and poor customer service. The hotel itself is OK, but the problems we had with dealing with staff over simple booking and charges were endless, and a huge turn-off. And give the breakfast a miss. No rooms face the sea front on, they are all sideways. Don't get a north facing room, unless you would be inspired by a good view of some neighbouring derelict bungalows. The water at Tumon beach near the shore was affected by murky red algae in parts. Bett... Read more
from United States
Submitted on 14-06-2016
We had some issues with the air conditioning but we had it resolved quickly. We stayed on the Club floor and had access to the club lounge on the top floor. The pool was okay but the beach access was great.
from
Submitted on 08-07-2016
Stayed here with my family for a long weekend and we enjoyed our stay. We stayed here for a marriage retreat. The food that was served during the functions were really good and the banquet staff are friendly. I liked their selections for their buffet. I also like Taste restaurant. The coffee shop at the lobby is nice. They brew Starbucks coffee and serve some pastries. I also liked the pool area. My family and I enjoyed our stay. I also have to mention that the Villa rooms are beautiful! I will ... Read more
from Spokane, Washington
Submitted on 09-07-2016
This is not really a 5 star hotel as I've seen it defined as on other websites. It's a nice hotel that is showing some wear and tear, and it doesn't seem like it is kept up very well. Here is the good and the bad: Bad - The thermostat in the room is just there to make you think you are in control. Our room was not the most expensive, so we had a small balcony overlooking an adjacent roof that had trash, cigarette butts, and beer cans on it. A work crew was on the roof at times during ou... Read more
from Hong Kong, China
Submitted on 10-07-2016
This is my second time here. The first time was not that great, but because of the name of Westin, I gave a try again. Arrived early at the location in the morning, was asked to pay extra for early check-in (well, fair, but this usually waived for returned customer or customer with status in loyalty program). Anyhow, I did not opt in for that, and then, I was expecting the front desk staff would suggest keeping my bags and places I can go to spend my time, etc. Nothing of those hopes come up, u... Read more
from Vancouver, Washington
Submitted on 11-07-2016
Although probably one of the nicer hotels in Guam, it's a Westin in need of attention. Water stains on glass, tile & granite. A/C does not respond and cool room very well. Rooms are well furnished and have comfortable beds. One really good thing, Room service has stopped adding fees and tips onto the bill. Pool side bartenders lack ambition to serve. Service is slow and you have to get their attention. Disappointing stay.
from Xi'an, China
Submitted on 12-07-2016
This hotel has a very nice location and the rooms are comfortable, but not up to standard as other Westin Hotels we have stayed at. The elevators are very slow. The toilets don't flush very well. The bathrooms are large, but need updated. Beds are comfortable and clean. Air conditioning needs fixed! Nothing worse than a hot hotel room! The breakfast was decent but again lacking compared to other Westins. The pool was great and the beach was ok. One of the umbrella stands blew over and s... Read more
from Salt Lake City, Utah
Submitted on 14-07-2016
I found my stay at the Westin Resort/Guam to be safe and comfortable for several recent business/transit stays: Pluses: - Location (towards the north end of Tumon Bay's hotel row) - Pool & beach areas - Walking distance to numerous off-site restaurants and shops - Comfortable accommodations - Hassle free transfers to/from the airport - On-site (Hertz) car rental and tour services - Food quality at the Italian and Japanese (on-site) restaurants Negatives: - As noted by other reviewers, the room... Read more
from New York City, New York
Submitted on 23-07-2016
The good. Nice hotel. Near many places to eat and shop. Comfortable room. Easy self park. The not so good. Valet is closed often, pain to get your vehicle back even when open. You have to go to front desk and pay before going to valet desk. $27 for breakfast buffet. I'm working for two weeks on per diem. Way to expensive, who eats $27 worth of breakfast? The front desk not very knowledgable. I switched to Hilton for complimentary breakfast and cheaper rate. Way nicer and personable staff
from Guam, Mariana Islands
Submitted on 26-07-2016
Customer Service and Living accommodations well worth the money. I would recommend to anyone who would like to have a Staycation any time of the year. I have stayed every year we had a Christmas Party and was never disappointed in any way. The beds are probably we ever experienced in any Hotel we have stayed in and that's for sure.
from Japan
Submitted on 26-07-2016
Been staying here for about twice a year for business. Normal stay is around 2 weeks. Obviously, room with an ocean front view is highly recommended but more likely, if your room booking do not specify ocean front view, you'll either get a city view or partial ocean/city view. Hotel is centrally located in Tumon which is walking distance to food places and the "high-end" outlet mall. They do have the best buffet in town with a different theme per day. Pool is only open till about 7pm, so even wi... Read more
from manila philippines
Submitted on 27-07-2016
Went to Guam for a much needed break from work for 5 days. Stayed at Westin Hotel & I must say , the hotel was just great. The beds were so comfortable , they called it heavenly & boy was it really heavenly after a day's out of shopping & visiting places. Their buffet dubbed as the best for I think 3 years now was really the best. There were so many choices to appetizers to main meal till desserts. I really love their ice cream. It was also near some of the shopping malls , just a walking distan... Read more
from Guam, Mariana Islands
Submitted on 30-07-2016
Full service upon driving up to the check in counter. Friendly staff. Once you lay on the bed you won't want to get up, comfort, relaxing ambience from the lobby to the room. Gorgeous poolside and white sandy beach.
from Osaka, Japan
Submitted on 30-07-2016
Nice place, but there was a lot of non guest, riff raff hanging out at the pool. I think they were locals and US military. Most were heavily tattooed and a bit intimidating looking. I guess the hotel lets anyone use the pool. Are hotels in Guam required to let anyone who wants into the facilities? We chose to use the ocean due to this. They mostly seemed to like the pool. The ocean is really beautiful there and I guess the biggest selling point. Room was good, but the North side has only partia... Read more
from Glasgow
Submitted on 04-08-2016
I just stayed at Westin Guam for 3 nights and it was my worst experience ever. I couldn't believe that this hotel can be rated as a 5-star. Here are some of the problems we encountered during these 3 days. 1. misleading description of room type We were there to celebrate our birthdays and job promotion besides it's our only vacation for the this whole busy year. Thus, when we booked, I carefully chose "ocean view room" (I booked flight and accommodation package from a travel agency and it onl... Read more
from Yona, Mariana Islands
Submitted on 06-08-2016
The hotel is on the north end of Tumon which puts you with in walking distance to a lot of restaurants and bars. The hotel staff was please tell and courteous. Rooms have decent views and clean. We asked to bring our two dogs (hotel policy allows one) and they let us. Overall a great stay. Will stay again.
from La Crosse, WI
Submitted on 07-08-2016
The Westin is a classy place and obviously popular with the locals and Japanese tourists, who make up the vast majority of the clientele. The interior atrium is attractive, and it tends to be quiet, unless the monsoonal winds are howling through the aging weatherproofing on the sliding door. An ocean view is a perk with great views of the best end of Tumon Bay and Two Lovers Point. The outdoor pools are just off the beach but nothing special and often chock full of children. Luckily, if you ... Read more
from
Submitted on 12-08-2016
We stayed for a week before we moved off island. The hotel is nice and in a great location. There were two things that led to my average rating. First was the temperature in our room; it was very warm and uncomfortable which made it hard to sleep. The second was the Sunday Brunch at Taste. We arrived around 1 pm and it ended at 2 or 2:30. We asked if we were to late and the hostess said no and seated us. The food stations were a mess and they were out of a lot of items. Additionally, the staff ... Read more
from
Submitted on 15-08-2016
Staff is very friendly and they do a great job of keeping everything very clean. They also put a small snack tray every couple days in your room which is a nice touch. It's located in a great spot; you can walk to a lot of local restaurants and attractions. Every room has a nice view of the ocean. I hope to return one day on a vacation with my family.
from Manila
Submitted on 30-08-2016
This is a large hotel in a very good location. It's right on the beach, has a nice small pool, and the shopping area is about 200 meters away. The rooms are big, nicely decorated, clean, bathrooms with shower and tub, and I believe all rooms have a small balcony. I liked that they were very generous with the toiletries and the bottled water. Despite the hotel being fully booked this weekend, I never saw long lines at breakfast which was pretty impressive to me. Although I expected a b... Read more
from
Submitted on 31-08-2016
Great location as the resort is only walking distance from shopping outlets, entertainment and a variety of restaurants. An awesome resort with a beautiful beach, friendly staff and the best food...If you are visiting Guam, stay at the Westin and don't forget to indulge in their seafood buffet!
from Hong Kong, China
Submitted on 03-09-2016
Well the island is destroyed, big building everywhere, shopping mall, it s sad to see how humain can be so inconsiderate Don t come to guam for a tranquille and relaxing holiday Tons of tourist everywhere and they re is nothing to do expect shoping The hotel itslef is not terrible The construction is well made for most of the room to have a partial sea view has the all hotel is on the side of the sea. They re no real sea front view The hotel is getting old and lots of renovation are going parti... Read more
from Tokyo, Japan
Submitted on 05-09-2016
We stayed in the tip closest to the ocean, on the 7th floor. Excellent design to the room, so easy to use the showers after the beach (closest to elevator), and room enough for our large suitcases to lay open with items we had shopped for. The pool bar is a great place to grab a drink (with helpful staff) and wait out any rain showers for the most magnificent sunsets. The pool is not heated so really cool in January. The gift shop didn't have any English reading materials (a beach without a book... Read more
from Manila, Manila, Philippines
Submitted on 07-09-2016
I've been an SPG member for years and so whenever I travel around the world, SPG partner hotels are what I look for. I booked myself in Westin cause it looked really good in pics but here is my objective unbiased review. - I am disappointed that I booked a partial beach view room. My view was Lotte hotel (a bad angle of it) and you need to go out of the balcony to see the beach. My point is, please don't call this partial if from the bed I cannot see any hint of water. I checked the ocean v... Read more
from Gainesville, Georgia
Submitted on 12-09-2016
The hotel was clean. I had a partial view of the water, left more to be desired. The island is very expensive so be prepared. The pool area was nice, small beach area where you can rent snorkels,fins, kayaks and paddle boards.
from Guamote, Ecuador
Submitted on 12-09-2016
Amazing hotel love all the amenities . Also the Friday Saturday night buffet is amazing great seafood and steak along with the beer and wine. Reasonably priced. Make sure you make a reservation as it fills up quick on fridayband Saturday.
from Jacksonville, Florida
Submitted on 23-09-2016
This hotel has a lot to offer and great rooms. The lobby is beautiful and the staff was very helpful. The rooms were clean and offered great views. The beach access is great, you don't have to go far to enjoy it. The Taste restaurant had a great breakfast buffet. I would definitely stay here again.
from
Submitted on 24-09-2016
We are here on our vacation and i am glad we chose westin:) really nice hotel, pleasant stuff, everybody is smiling and helping us when we need. Food is good too. Just one thing bothers me. A small cabana at the beach without mattress:)
from St. John, Virgin Islands
Submitted on 07-10-2016
Layover in Guam & picked Westin since knew we what we would get. Front office staff were wonderful to help us when we arrived in the middle of the night. And gave us late checkout for an 8:30pm flight few days later. Good location, terrific breakfast venue (but pricey), rooms & Lobby very nice. The outdoor pool area is in shabby shape but we didn't use this.
from Bountiful, Utah
Submitted on 18-10-2016
Staff is attentive and certainly took care of me, had a good experience here Great beach location Great club lounge Nice location in tourist area 20-45 mins from Andersen AFB depending upon traffic The staff welcomes you, Hafa Adai!
from Bay Area, CA
Submitted on 29-10-2016
Room interiors well kept and clean, at or possibly even above average Westin standard. I value this a lot, and this accounts for my high rating despite some other shortcomings. Friendly staff. Although only 6 km from the airport, this is a 20 minute cab ride (by the time you get in, ride, get out, pay) and $30 (with tip) expense, so proximity to the airport is not as good as it might seem from the website. During my stay it was overrun with huge tour groups; I guess this is expected and OK if yo... Read more
from Puyallup, Washington
Submitted on 02-11-2016
The Westin in Guam is a nice clean hotel. The staff is generally friendly - especially the bell staff. The rooms are clean and smell fresh. The restaurants are overpriced and you might want to walk to one of the many local restaurants that are excellent and close. Of particular note is the buffet on the first floor. For over $30 I had a breakfast of eggs and bacon...none of which were warm. In fact, everything was lukewarm. Enjoy!
from Taipei, Taiwan
Submitted on 02-11-2016
It was actually fine. The bed was insanely comfortable; big, cozy room with a nice iphone dock speaker, great beach facility. But in Westin, you're expecting excellency, not fine. The staff in the restaurant for breakfast made me wait everyday, despite the hour; In the SPA you can hear all the noise from the restaurant; there were only very few staff at the front desk thus the service is not prompt. The gym was poorly managed and some equipment is even half-way broken. I mean it's all acceptable... Read more
from Taipei, Taiwan
Submitted on 09-11-2016
The location is nice! The view is nice! The smile is nice! BUT... the bathroom was an horrible experience... As titled, the bathroom got stained and some unknown red fluid around the shower, the floor is sticky somehow. We had to use all the towels to cover up the majority of the floor and keep slippers on all time when using it!!! 2nd, the "TASTE" waitress' kind of overlook the floor. It was 31/Oct/2016 morning, someone droped some creamy thing on the floor near the creal counter... and the... Read more
from Melbourne, Florida, United States
Submitted on 15-11-2016
I stayed at the Westin Hotel in Guam. The Hotel offers nicely appointed rooms and service. The food choices at the breakfast buffet at Taste are wonderful. I would highly recommend this property to anyone traveling to Guam. All rooms are ocean view directly on the beach. You wont find a better place to stay.
from
Submitted on 15-11-2016
Most luxury hotels are located along the coast, but I found the Westin to be reasonable in price and adequate in service. The balcony view to the ocean was awesome and every morning we could see the wind surfers paddling by and the sunset in the evenings. The pool as well as the beach was perfect for relaxing, and would definitely stay there again.
from Makati, Philippines
Submitted on 18-11-2016
I enjoyed the Westin in Guam. The beachfront was excellent and the room was quite comfortable. The hotel staff did a great job and the breakfast buffet was very good. Location isnt that bad, but most everything is accessible in Guam.
from Chiba, Japan
Submitted on 26-11-2016
I carefully chose this hotel categorized as 5 star hotel for my 32th marriage anniversary, but I think it should be listed as 3 star hotel. At least two staff in the front desk were lack of basic knowledge (trainee ?) and inexperience with their computer reservation system which I could not imagine. The superior king room we stayed was not just quite old, but was not able to get good sleep by noisy chat next door. This hotel will not be my future choice.
from
Submitted on 27-11-2016
Traveled with family for a 4 night stay, two rooms. Awful experience and I am a pretty relaxed traveler for business or pleasure. The staff is nice enough but they have the unenviable task of trying to put a shine on a rundown property. You cannot set the temperature in the rooms less than 22 c/72 f. However, the room controller lets you run it down to 60 but the fan witch doesn't control the speed of fan...never got colder than 24/74 and humid. VERY UNCOMFORTABLE! I called several times an... Read more
from Atlanta, Georgia
Submitted on 29-11-2016
As an SPG Gold member, I would like to be acknowledged at some point in my stay. Never happened. Had to wait for the room, even though it was clearly check in time. Staff was polite but not overly friendly. When I got to the room it was humid and too warm. As others have stated, the thermostat is controlled with a low setting of 22 degrees Centigrade. When the sun is shining into the room through the wall of glass, this isn't cool enough to KEEP the room at 22 degrees. I called to make a r... Read more
from
Submitted on 04-12-2016
Hotel is one of the nicest in guam. I like this place more than any places I have stayed on guam. not only the location, beach access, service and cleanliness of the whole establishment is different level than others. westin does cost little more but it's well worth it.
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