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Steigenberger Hotel Hamburg

Hamburg, Germany (HAM)

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Based on 1467 reviews
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Steigenberger Hotel Hamburg
Heiligengeistbruecke 4, Hamburg, Germany 20459

Make yourself at home in one of the 233 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a sauna, and a steam room. Additional features include complimentary wireless Internet access, babysitting/childcare, and a hair salon.

Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Hamburg? This hotel has facilities measuring 872 square feet (81 square meters), including a meeting room. Self parking (subject to charges) is available onsite.

The Steigenberger Day Spa offers a wide array of internationally inspired treatments with a holistic approach. Highlights include:

  • Body wraps on a “floating couch”
  • Couples treatments in a spa suite with a waterbed and a solarium
  • Ayurvedic treatments
  • Lomi Lomi massage
  • Facials with fragrant St. Barth products from the Caribbean

Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

The recreational activities listed below are available either on site or nearby; fees may apply.

The preferred airport for Steigenberger Hotel Hamburg is Hamburg (HAM) - 9.4 km / 5.8 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometer.

National Rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 29,00 per person (approximately)
  • Self parking fee: EUR 26.00 per day (in/out privileges)
  • Pet fee: EUR 25 per day
  • Rollaway bed fee: EUR 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1467 reviews
from Egypt
Submitted on 23-05-2016
The hotel is good for typical business meetings. The architecture is modern/ contemporary. The room is nice with a good view on the river . The food is quiet acceptable and the service is appropriate . I wouldn't say that anything was bad but, none was breath taking . The Internet service can be improved and the TV selection as well . Bathroom could use more amenities. But what the hotel offers is suitable for business meetings . The gym is very small compared to the size of the hotel.
from Zurich
Submitted on 28-05-2016
The location couldn't be better. Staff were friendly and helpful. There were a few items which weren't "perfect" such as the mattress and pillows, but were okay. We had plenty of space and could even open the window. The free internet was very slow, taking over 15 minutes to fully download the newspaper. While the breakfast buffet was extensive and good, the room was too full for our taste.
from Herrenberg, Germany
Submitted on 29-05-2016
The rooms are mediocre. Definitely not what you expect from a 5 star hotel. Our room 313 was maybe a 3.5 maximum 4 star room. Especially the bathroom needs a renovation. Also only 1 small and 1 thin shower towel which had holes. Not recommended. At the same prize level I would rather recommend the Sofitel which is 2 minutes away. We stayed there our last trip and it offered a better overall quality.
from Hamburg, Germany
Submitted on 03-06-2016
This hotel is centrally located in Hamburg. the rooms are spacious and if you are lucky you will get one with a coffee maker...! The service is standard to High quality and the prices reflect this. Nice bar at the lobby level.
from Vladivostok, Russia
Submitted on 06-06-2016
Wonderful hotel in the center of Hamburg. Beautiful views and convenient location make this hotel a very convenient stay for both leisure and business travelers. The attentive staff will always come to your aid. The rooms clean. WIFI in rooms and the hotel as a surcharge and free. If you need something urgently to stroke you can give away things personnel or pat themselves. Iron and ironing board are available besplatno.Utrom wonderful breakfast and great coffee preparation. Fruits, vegetables, ... Read more
from The Hague, Netherlands
Submitted on 06-06-2016
Hotel location is A+ near shops, 1 min walk from the S1 metro connection to the airport, by the canal and in a relatively quiet area. Lobby looks very German, a lot of wood, but modern enough. Room was disappointing for a 5* hotel with a queen bed and and sheets smaller than the bed, I booked a standard room not a 1-person room. Bed sleeps well, pillows way too soft and no stiffer option in the closet of the room. Aircon very dated and didn't manage to get a nice temperature so I slept with th... Read more
from London, United Kingdom
Submitted on 07-06-2016
Good river and central location, modern-ish building, very tidy but overall experience is average......WIFI is out of the stone age.... and pointlessly slow. My wife and I were in the business meeting rooms and no-one checked on us for 2 days so you spend a lot of time wandering around looking for people to help, not one member of staff ever smiled, room service menu is expensive and very limited and food wasn't great ..... Bedrooms are pretty good.... great pillows, average bathroom, nice desk... Read more
from Oulu, Finland
Submitted on 09-06-2016
I had a conference trip to Hamburg, actually in the hotel. Hotel service was good, room was very nice and good for business trip, e.g. including a desc for working, WiFi good. Breakfast excellent. Hote is nicely situated very near S1 schnell bahn station with direct line to airport. There were nice outdoors restaurants practically in fron (behind) of the hotel.
from Hafrsfjord
Submitted on 09-06-2016
Nice and functional hotel. Stayed for a conference on the hotel and it served that purpose very well. Nice common area around the bar and the restaurant. Had a meal at their restaurant the night I came. Good food, ok price.
Submitted on 11-06-2016
I regularly use this hotel as a base for business trips because of the convenience of access to partners in neighbouring areas as well as the transport links for longer trips. Although quite traditional or even old fashioned compared to some hotels, it does everything calmly and professionally and makes for an effective home from home.
from Lansdowne, Virginia
Submitted on 27-06-2016
I had the occasion to stay at the Steigenberger from Friday night to Monday morning in Hamburg, Hotel has a diverse guest list, but generally caters more to German guests. I chose it exactly for that, to get away from the standard north american style hotels. I was very pleased with the experience. High standard hotel and staff. Room was very nice size, Queen bed, very modern and clean. also had a very efficient desk. window opened on the canal next to hotel. Bathroom was a very nice size and... Read more
Submitted on 28-06-2016
Perfect location . You can walk from the the hotel to all the tourist sites . Breakfast is perfect .staff is very friendly , it's a very clean hotel. The only thing is the wifi that is slow . The view is amazing didn't try the spa or the fitness room...
from Rio De Janeiro
Submitted on 28-06-2016
The hotel is very comfortable. Site is very in the middle of the city, at a walking distance from main attractions. is a landmark in Hamburg. Only remark is refered to missing security at lobby at night.
from Cyprus
Submitted on 29-06-2016
Good 5* Hotel. Wonderful rooms, friendly efficient staff, an amazing breakfast- enough to keep you going all day. Very well situated for the Hamburg city centre- the nearest U-Bahn is a couple of hundred metres away. My one criticism, which I see others have also made, is that the Free WiFi was sometimes really slow. I expect better in such an up-market and expensive hotel.
from Market Harborough, England, United Kingdom
Submitted on 30-06-2016
Large rooms, helpful staff, efficient lifts, all the mod cons you'd expect from an upmarket hotel. Double glazing very efficient. Good hearty breakfasts on offer if required. Did not try out any of the restaurants, which seemed rather expensive. Relaxed ambience. Quiet corridors. Close to underground railway station , to upmarket shopping streets, and to the Rathaus. Free wifi was a bit slow. Surprising that to get decent speeds you need to pay extra.
Submitted on 10-07-2016
Hotel was clean and comfortable, location is in the hearth of city that u can walk anywhere which is great. Breakfast was very good. The only negative thing was , that is really meaningless in a business hotel; that was internet connection. It was really really bad. In order to use express wifi u need to pay extra 8eur per day. Ridiculous. Just add that amount to to room price and make it free for everyone.
from Boston, Massachusetts
Submitted on 16-07-2016
The hotel in general is fine. I would say that this property is probably more of a 4 or 4.5 star property rather than the 5 stars. However I had a good stay at the hotel, with the exception of the PAID internet. Even though the internet wasn't great, all in all, I'd probably still stay here again. Service: The service was good in general. I needed a toothbrush and that was brought to me in a very timely manner late in the evening. The restaurant service was also good. However (and I'll explain ... Read more
from Singapore
Submitted on 21-07-2016
My third time staying here. Never disappoints me. The staff were friendly and the services provided were prompt. The pillow may be a little soft for some people so feel free to request for extra pillows and they will deliver to your room right away!
from Elmhurst, Illinois
Submitted on 22-07-2016
Great hotel in a perfect location. Train is footsteps away and can walk to all attractions. Walking and dining along the river and lake is an amazing experience. Easy train ride to zoo and can walk to miniature wunderland and city hall. Local dining right behind the hotel is fantastic. Room is a good size with a comfortable bed. Perfect place to stay when visiting Hamburg.
Submitted on 27-07-2016
Super location in the middle of everything. SPA included the price, room was spacious and clean, big bathroom, and nice workingplace in room. Stuff was helpfull and nice. Brekfast was only minus for this hotell: there isn't so good brekfast in earth wich should cost 29‚?¨/pers. Parking was quite expensive too 26‚?¨/night, but in the middle of Hamburg it is kind of reasonable.
from Praestoe
Submitted on 28-07-2016
Planned a two day holiday - extended it another day due to hotel. We had only intended to use hotel as base for our exploration of Hamburg - but the location, quality, friendliness and offerings made us stay another day. Full value for the money - we will surely come back
Submitted on 29-07-2016
Well we decided on this hotel on the recommendation of our tour guide and were pleasantly surprised. The room was quite big in terms of european room size with a very spacious bathroom and closet. The check in was very prompt and the service throughout the stay was spot on. A special mention to the food..breakfast buffet was diverse and delicious. The restaurant bar also has a nice ambience and selection of drinks.
from Bucharest, Romania
Submitted on 31-07-2016
We stayed 6 days in July 2016. Checkin was friendly and fast. The room is big and clean. The breakfast is comprehensive and well presented. All missing items are replaced instantly. The location is perfect for shopping and visiting as most parts of the city are reachable without and need of transport. There is even a metro station next door. Surprisingly quiet for such a central location.
from Cairo, Egypt
Submitted on 01-08-2016
We stayed there for 10 nights and everything was just perfect. Staff was very friendly. Breakfast was just phenomenal. Cleanliness of the room was consistent. Would definitely stay there again during our next trip to Hamburg.
from Lucerne, Switzerland
Submitted on 02-08-2016
I stayed here with a friend for both private and business reasons. We were very pleased with the hotel. The rooms are spacious, very clean and the staff is great. I once requested more shampoo since I have got very long hair and the guy from house keeping came in almost apologetic that he did not realise this. I do not expect people to see that I have long hair and that I need more shampoo! It is clearly on me to arrange for this, so I was very pleased and surprised about his concern. I would de... Read more
from Lohja, Finland
Submitted on 04-08-2016
The hotel is in good location between the old and the new city centers. If you are travelling by plane the S1 train from the airport stops at 'Stadthausbrucke' just a few tens of meters away from the hotel door. When going back to the airport do not enter into a few last railway carriages as they will probably not go to the airport but to the 'Poppenbuttel' terminal station (during our visit it was the 3 last carriages that did not go to the airport). The hotel staff was cheerful and helpful. Th... Read more
from Herning
Submitted on 05-08-2016
Rooms are spacious with excellent service. Valet parking is available with extra charges. friendly and helpful staff. Highly recommended for families as well as business trips. Have been twice in the hotel and will book again in my next visit to Hamburg.
from Greece
Submitted on 07-08-2016
Great location, close to the city centre, small distance to St Pauli or the harbour. The room (622) was spacious, clean, with some view. There was a complimentary bottle of water and little ritter sport chocolates. The service was good, though unexceptional in this class, there's a free small but not crowded gym, parking was expensive. Didn't try breakfast, so I can't tell. The internet connection is really disappointingly slow.
from Frankfurt, Germany
Submitted on 08-08-2016
Stayed again at this hotel after a sleepless night elsewhere. It is like coming home. Very friendly, attentive, and caring employees in all areas of the hotel. Very comfortable room that allowed us to sleep in and recharge the drained batteries. Perfect location to reach both Alster and Landungsbruecken on foot. Next time in Hamburg will surely stay there again.
from Toulouse
Submitted on 08-08-2016
Excellent Hotel in a perfect situation of the city. The staff is nice and effective. I haven't test the restaurant nor the breakfast. One bad point: it is unacceptable for a hotel of this standing not to offer free stable fast wifi
Submitted on 10-08-2016
Rooms are quite big and clean, staff and serive was very friendly! Breakfast was perfekt! (Very good selection teas!) Location was very good also! We come back defenetly! Beautiful place, we love it!!
from Zurich, Switzerland
Submitted on 11-08-2016
Location is great, remembers me of the hotels my parents like to go and a lot of the guests were in that age. Nice rooms, just not the fashionable hotel. Prices were definetely okay, paid around EUR 150 for a single room.
Submitted on 16-08-2016
This hotel has a modern feel with large rooms that are nice and clean. Great location, you are only a few minutes away from the centre of Hamburg so it's a great place to stay. Its a bit more on the expensive side but it is a 5 star hotel. Secure parking is also available on site. Only downside is that the wifi is terribly slow but everything else was great and I'd stay again if visiting Hamburg.
from London
Submitted on 30-08-2016
Great position, clean rooms, excellent friendly staff, nice breakfast but dreadful wifi connection even when paying the upgrade mentally located lots of good bars and restaurants in the vicinity, the Fisch Markt area is 15-20 minutes walk - a must on a Sunday
from Ennetbaden
Submitted on 31-08-2016
Internet facilities are more or less useless. If you need internet somehow useful you mzust by time. I think this is not according to the requirement of today, May be in france this is enouph but not in Germany.
from Nuzha
Submitted on 31-08-2016
High professional competent staff , secure and safety environments I have been coming every year to Steigenberger since 2007 , the great hospitality and friendly climate is wonderful. I shall always visit the most lovely place to me Great Hamburg and I shall be always stay in Steigenberger Hotel.
from York
Submitted on 02-09-2016
Good hotel in excellent location on the cusp of the new and the old town. Great canal side terrace for breakfast in the sun. Very nice and very relaxing spa. All very very good apart from the free wifi which was deathly slow!
from St George
Submitted on 05-09-2016
Was a good time had by all and would love to come again .the one thing is the rooms weren't cleaned that well . It was unfortunate that the ladies who ran the spa were both sick the weekend we were there , as we would have liked to have some treatments. But we did like our stay and the reception and cincierge were always very happy to help
from Chicago, Illinois, United States
Submitted on 11-09-2016
It was difficult to get help with luggage or help with anything. Hard to get a taxi or accurate information from the desk. Felt the staff was mocking us at times because we were American. The room was clean and comfortable.
Submitted on 11-09-2016
Had been booked into this hotel by the company i was visiting. Very helpful staff and good location for shopping. Also close proximity to Public transport, I did not use any as I had a company driver with me. The breakfast options are plenty but they do not change. Having said that, sharp 0630 the breakfast was ready. This really helped me to get to my morning meetings. Room service has an additional delivery charge and options not too great. Toiletries were not replaced. General cleanliness... Read more
from Burbank
Submitted on 13-09-2016
Ordered a Taxi the evening before departure. Do not know whom to blame for failure to get Taxi at 5:00 am . Got a ride with a Lufthansa Pilot to the Airport at 5:30 by dumb luck. Almost missed my fight home due to error. Could be staff error by not making reservation.
from Genova
Submitted on 14-09-2016
Very good hotel for working travellers. Luxury, silence, very clean, all the comforts. There is the cover parking and it is in downtown. I was there only a night, but I appreciated all the services. If you awake very early book a taxy at your arrive.
from Norwich, United Kingdom
Submitted on 14-09-2016
I stayed only for one night, while on business. The hotel staff were helpful and the food was very good. The only downside I had was the bed was very uncomfortable, I could feel the springs and was therefore in a great deal of back pain the following day. The air conditioning in the room was also noisy and woke me on two occasions during the night.
from Billerica
Submitted on 14-09-2016
Location is OUTSTANDING! Beds were comfortable, but the AC in the room didn't work, and the staff wasn't helpful about addressing the problem. They were also uninformed about local restaurants and cuisine - they were able to give us a tourist map, but not very good advice based on our interests. Restaurant staff was FANTASTIC and the rooms were clean, but I really expected more for the price & reptuation.
from S√łnderborg
Submitted on 14-09-2016
I was at the hotel for the second time. This time I came back with my company. The meeting room was perfect and our stay was a success, also thanks to your perfect hotel. Also quite close to the centre.
from Thisted
Submitted on 16-09-2016
We were two couples from Denmark who enjoyed our stay. One of these persons cannot walk long distances, so it was nice to stay at a hotel situated not far from relevant tourist sites. -And everything about the hotel was of a very high standard.
Submitted on 16-09-2016
big clean rooms with good air conditioning big bath good tv and coffee machine out side and inside breakfast facilities .good quality of breakfast .2 kind of free water in rooms sparkling and normal.good hot water in bathroom very good Spanish with massage if you want .special good location. very near to metro .the only thing that I dropped one star down is due to slow WiFi. tnx for your attention. Milan
from Littleton
Submitted on 20-09-2016
Our first time staying in Germany and we just loved Hamberg and this hotel made it extra special!! The staff, administrators, are all top notch. The cleansliness and newness of the hotel made our stay wonderful. We also loved how management and the front desk answered our questions, helped us find new destinations to discover, and made our family feel welcome and safe. We also loved the open Terrace area for relaxing at night, listening to the outdoor bands playing and easy access to shopping ... Read more
from Middletown
Submitted on 20-09-2016
The staff at the hotel was excellent. They helped with endless questions and were always more then pleasant and accommodating. The breakfast was fantastic and the rooms were clean and spacious. Location was central and an easy walk to most attractions.
from Trondheim Municipality, Norway
Submitted on 21-09-2016
Perfect location in the center of Hamburg. Not far to go from airport. Service minded staff and good and silent rooms. Slow free internet and a bit old fashioned furnishings in rooms and conference rooms
from Hoofddorp
Submitted on 26-09-2016
We had a wonderful short stay in your hotel. The hotel staff's service level was excellent and made it possible to surprise one of our fellow guests for her bday. Overal a very pleasant stay indeed and we will recommend your hotel. Will be coming back and staying with you.
Submitted on 29-09-2016
I have been there for a 2-day conference event, where I enjoyed the convenience of the location, large and good buffet breakfasts and the cleanliness of the hotel. Large rooms, pretty new furniture and clean bathroom. Price is adequate to the level of service and location.
from Renictavicc
Submitted on 03-10-2016
The atmosphere in this hotel is very good, the cleaning is excellent and the rooms are very good. The staff is friendly and the bar is quite nice. The breakfast is good, but too expensivel. The location is good and not complicated to trave around to all places in Hamburg
from Dubai
Submitted on 08-10-2016
Hotel is a very prime location but front desk did a triblle job to check me in and reject my definite confirmation without enough reason. The resturant is good and food quality is also good the room facilty is medium.
from Mexico Df
Submitted on 17-10-2016
The internet or wifi service given is of very poor quality. It disconnects or does not allow you to navigate at all! Even the paid internet is no good. At the nightly rate that is charged, wifi should be free and excellent, specially for business matters.