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Sofitel Hamburg Alter Wall

Hamburg, Germany (HAM)

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Based on 2081 reviews
Room & Rates
Junior Suite

Junior Suite

1 king bed
463 sq feet (43 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Single Room

Classic Single Room

1 queen bed
205 sq feet (19 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Double Room

Classic Double Room

1 king bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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One Queen Bed Suite Superior

1 queen bed
646 sq feet (60 sq meters)

Layout - Separate living room
Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
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Prestige Suite

Prestige Suite

1 king bed
646 sq feet (60 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room

Superior Double Room

1 king bed
301-sq-foot (28-sq-meter) room with canal views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
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Luxury Room

Luxury Room

1 king bed
355 sq feet (33 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Sofitel Hamburg Alter Wall
Alter Wall 40, Hamburg, Germany 20457

Rooms
Make yourself at home in one of the 241 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner. Dining is also available at a coffee shop/cafť, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hamburg? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and a meeting room. Self parking (subject to charges) is available onsite.

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National Rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Know Before You Go

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room high-speed Internet (wired): EUR 6 per day (rates may vary)
  • Self parking fee: EUR 26 per day
  • Valet parking fee: EUR 26 per day
  • Pet fee: EUR 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

  • A culture and tourism tax is imposed by the city of Hamburg. This tax is already included in the room rate. Business travelers may be exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The following facilities will be closed from 02 January 2017 to 06 January 2017 (dates subject to change):

  • Fitness facilities
  • Swimming pool
  • Spa
  • Sauna
  • Spa tub

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Hypoallergenic Room Available
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2081 reviews
from Bucharest, Romania
Submitted on 21-05-2016
The hotel does not look too good on the outside and reception is not spectacular but overall it is suitable for business trips. Rooms are nice, big, breakfast is decent and location Central. Would warmly recommend it.
from
Submitted on 24-05-2016
The hotel was very nice with a modern look and with a perfect location, the room was clean and comfortable and staff was friendly and efficient. Did not like: 1 - On the day we arrived 19th of May, we decided to have a drink at the bar. There was a film shooting going on and the film crew was not polite at all ordering us to make less noise when speaking. I suggest that If you want to use the bar for other purposes than entertaining the gests you should probably close the bar when these event... Read more
from Ireland, Indiana
Submitted on 24-05-2016
Recently stayed at this hotel, can't fault it to be honest. We had a wonderful stay, service is good, and a great team on reception - the ladies and gents are all more then helpful and welcoming. The breakfast is terrific, plenty to choose from on the buffet, with something for everyone, and crisp white table cloths in the dining room, which I always love to see. The rooms are clean and well appointed, with everything required to make guests comfortable, as well as some nice extras - Nespresso... Read more
from
Submitted on 25-05-2016
My stay in this hotel was great. Service was on the top range, restaurant prepared good food. The room was realy confortable. Located in a nice area close to shops, restaurant and turistic area. I strongly recommend it. Price wise fully in line with the standing and location.
from
Submitted on 25-05-2016
This is a large, modern and very centrally placed (five minutes' walk to the Town Hall and main square) hotel. Everything was sparklingly clean and well-kept. My room was a good size with a comfortable bed, walk-in shower with nice products, and decent wi-fi. It had a view over the canal at the back of the hotel, which made the room very quiet. Can't comment on any of the restaurants as I was eating out with friends (and also trying some of the restaurants that lined the canal opposite) but the ... Read more
from Haifa, Israel
Submitted on 31-05-2016
the Sofitel is close to the hart of the city. It is a very expensive hotel(5*) . They have a nice selection in the breakfast buffet . The regular rooms do not show that it is a 5* hotel . in ether cities you will pay less.
from Los Angeles, California
Submitted on 01-06-2016
This hotel has very beautiful rooms and the location is very good. The housekeeping staff did not do a great job though. During my week long stay the house keeping often forgot to replenish my complimentary bottle of water, and just did not do a great job of organizing my stuff around the room. Free wi-fi was not that great so would recommend you pay and upgrade to the premium.
from West Coast, Sweden
Submitted on 01-06-2016
Very friendly and helpful staff, clean rooms and big hotel with 3 restaurants. The beds are the best ones I have ever slept in in a hotel. They have a super soft top matress, which I was informed during check in, that staff will remove on request if you feel the bed is too soft. No need, since I love soft beds. Fantastic location, 2 minutes walk from the town hall and all the major mainstream shopping streets in the golden trangle of Hamburg's city center. Expensive breakfast (25 EUR) so I sk... Read more
from
Submitted on 02-06-2016
Nice hotel, clean and tidy. Big bathroom. We got champagne and milk bath powder to celebrate my birthday. But a staff went into my room to check shower when I was taking a nap. Makes me fell uncomfortable.
from London, UK
Submitted on 02-06-2016
This is a smart modern hotel with helpful people on reception and the concierge. It is probably aimed at business people, which is why I only gave it 4 stars - who else would pay 32 euros each for breakfast, when most cafes do a lovely breakfast for about 12 euros each? So we didn't take breakfast in the hotel, which is a shame. Our room was again very modern. Our king-sized bed had 2 tiny single duvets on it - I know this is the German standard, but they do tend to fall off, leaving you cold i... Read more
from Prague, Czech Republic
Submitted on 08-06-2016
Great stay in fantastic position. Staff were excellent. Can't fault the hotel for a couples or business travel. I got an upgrade for being a loyalty member to a bigger room that was fantastic. The bathroom was as big as. The bedroom. Did not eat at the restaurant so I cannot help with a reveiw
from Frederiksberg, Denmark
Submitted on 19-06-2016
I recently stayed at this hotel during a two-night stay on a business trip to Hamburg. The hotel is nice and modern (although not a 5 star or luxury hotel), but if you are not demanding more than a good nights sleep in a clean and very centrally located hotel in Hamburg, this hotel is a good choice. The rooms are newly decorated and spacious and include all the basic stuff that you would expect from a hotel of this standard. What disappointed me most about the stay was the complete lack of serv... Read more
from
Submitted on 22-06-2016
The hotel style was nice and of good quality as expected from sofitel properties. I arrived on my birthday which was not mentioned or anyhow addressed by the staff, as well my membership perks were denied after I mentioned about it, stating the hotel is fully booked - which as far as I could see it was not the case (booking over app was still possible on the same day). Front-desk staff gave wrong information about valet car return, housekeep could be better (forgot to replace cotton buds), ph... Read more
from New York City, New York
Submitted on 22-06-2016
I don't normally write reviews because it's rare that my experience deviates from the average, but I feel an obligation to give Sofitel feedback and prepare other visitors to this hotel before they book. I've stayed at a number of different business luxury hotels in the UK, Thailand, UAE, Canada, South Africa, Mozambique, Kenya, and Rwanda, and have never had an experience this frustrating. The only positives of this stay are the very comfortable bed and the great spa/swimming area. The Missing... Read more
from Reading, United Kingdom
Submitted on 24-06-2016
We recently enjoyed an overnight stay here, it's a really excellent hotel - beautifully appointed rooms with the most comfortable beds we've ever slept in, delicious breakfast, great customer service and fabulous location. We'll definitely stay again next time we're in Hamburg.
from Amsterdam, The Netherlands
Submitted on 26-06-2016
As expected atmosphere, location, quality and service lived up to the self acclaimed standards. We had a lovely conference. I slept great in my soft bed. Only the shower was not to get below 25 degrees.
from Dubai, United Arab Emirates
Submitted on 26-06-2016
This was my third stay at Sofitel Hamburg and it still remains one of my favorite places to stay in Hamburg. The location is very good as it is right in the centre, yet a block away from the noise and crowds making it a nice retreat for both business and pleasure stays in Hamburg. The staff quality and service provided is unfortunately not at the same level and some staff are service minded and friendly, whilst others were rude and not very welcoming. I found that disappointing and did not expec... Read more
from Ahus, Sweden
Submitted on 30-06-2016
Very beautiful and pleasant designed hotel at a very good location. However, the check in process was really slow, the staff not very nice ( correct but not truly kind) only the cleaner and bell boy was nice. The man behind me in the line said this was common, he was a regular guest. The room was very nice and the bed wonderful. Breakfast was very good quality but maybe not so wide choice. Actually almost everything was good except for the inefficient and boring staff. The girl in the morning c... Read more
from Hamburg, Germany
Submitted on 05-07-2016
We've stayed in the Sofitel in Hamburg many times before, and love this hotel. Unfortunately, this time we experienced some very poor service. We tried to talk to the manager twice, but he wasn't available. We were advised that we would be contacted but again nothing happened. Things can go wrong, but then at least someone should make an effort to improve the situation. We have been loyal customers for many years (Sofitel Gold Card) but not sure whether we will come back.
from Bingen am Rhein, Germany
Submitted on 13-07-2016
We stayed at the hotel for a weekend and were very impressed of the hotel room (luxury room). Friendly staff. Perfect location in the heart of Hamburg. Breakfast was disappointing - we had to wait about 10 minutes until we were allowed to approach the table, because the small breakfast restaurant was crowded with guests and obviously the restaurant staff was less motivated to get the things done properly. The cook kindly help us out with coffee and butter as no one else seemed to be responsible.... Read more
from Nuuk, Greenland
Submitted on 15-07-2016
The rooms are very nicely decorated, and in general it's okay priced. However, in the morning I was disturbed no less than three times from personal who not at all or hardly knocked. That is my biggest complaint. Also, there was a bit of a mix-up with the reservations when I was leaving. However, despite arriving late the front desk personal was another thing - they were smiling and considerate. So a bit of a mixed experience.
from Frederiksberg, Denmark
Submitted on 18-07-2016
Great located hotel close to the Alster Lake in Hamburg center and excellent shopping area. The rooms are very very smal which is why I did not returned the week after. The is a note in the windos that you should watch out for spiders if you opened them? In Germany? A little strange? Ok breakfast. But expensive compaired to what you get for the money. The pool are is quite small. But very nice looking.
from Ho Chi Minh
Submitted on 18-07-2016
Stayed here just the one night, but very much enjoyed my stay. Great, central location that's walking distance to a lot of the shops, eateries and lakes. Very modern style. Service was fast, friendly and efficient. Bottle of water in checkout for journey to airport was a nice touch. Room was fine, very modern and well designed with all mod cons, if a little small. The bottle of wine in a bedside drawer I found rather amusing. Breakfast was superb, particularly if you are a fan of traditiona... Read more
from Cork, Ireland
Submitted on 19-07-2016
Went here for a drink as I read that they had a balcony with a nice view of the river. I found that the balcony was poorly furnished and the "view" of the river was not worthy of a visit. The service was good & the cocktails were nice. Overall there are plenty of other places which are much more enjoyable especially given the price you pay for the drinks.
from sweden
Submitted on 20-07-2016
My second stay in this hotel. First time absolutely loved it. The spa is great (the steam room was still not working 2 months later ) and the lady at the spa very attentive. Relaxing after work meetings. Clean and beautiful. The room was fantastic. Second stay I got a smaller room. The furniture was a bit worn out and at arrival the blanket was dirty and a chocolate in the minibar half eaten. Due to this incident they changed my room to another the same size. Quiet and clean. To my surprise, at... Read more
from
Submitted on 21-07-2016
To a suite on the third floor. View to a canal. This was extremely lucky for me, I could play piano, watch films on 3 or 4 TVs and use my own sauna in the morning. Design modern with bright colours. Hermes douche gel and shampoo (may of course not be the standard). Thank you.
from London, United Kingdom
Submitted on 21-07-2016
I had a great stay at this hotel but upon checking my bank statements, they are still holding my deposit and they are not replying to my email. I have called and spoke to someone and said they will release it soon but still hasn't done so. This is unacceptable and my advise to guests is that to make sure that they cancel the deposit they are holding against your card before you pay your final bill. I sure hope this as an honest mistake as this seems to have happened again in another 5 star hotel... Read more
from Horsens, Denmark
Submitted on 31-07-2016
Very friendly staff, fantastic breakfast, superb location and a nice spa area. We had two superiore rooms - both modern and very comfortable. Overall atmosphere a bit impersonal. Very very good - however not amongst the top five 5 star hotels in Hamburg.
from Krusaa, Denmark
Submitted on 03-08-2016
Very small room. After they set up the Roll-away bed, we had to arrange the furniture so that we can move around the small room. The air-con was making some loud flipping noises. No water-dispenser could be Seen at the gym. If we didn't enter the hotel via the garage, we won't even know where the spa and the swimming pool are located at. We've stayed at Park Hyatt and Europäischer Hof Hamburg. Both have an enclosed smoking room at the lobby. i could order coffee and had a smoke at 5am in the m... Read more
from Canach, Luxembourg
Submitted on 03-08-2016
Having been in Hamburg for several times already, this was the best Hotel we ever had. Perfect reception at the reception desk with the usual "bonjour" and a smile. The rooms, even the classic ones, are spacious, perfectly clean with a lot of amenities. The hotel is very big but you always feel well and not very busy. As it is very often in this kind of Hotels, the service in the bar is not at the same level as the rest of the hotel, nice but rather cold service.
from Channel Islands, United Kingdom
Submitted on 05-08-2016
It was a pleasure returning here after two years. Same excellent reception; a restaurant for a very good dinner, with a welcoming Maitre D@; an excellent breakfast buffet ‚?? even with fried eggs cooked in front of you. Large room with space and a similar bathroom all beautifully decorated. The additional benefit also of being very central for the retail therapy! About 7 minutes from the station. We look forward to our return in 2 weeks from a Scandinavian tour.
from Darlington, United Kingdom
Submitted on 06-08-2016
A clean modern hotel with a great location just a few minutes walk from the main square.The room was very well equipped with new appliances including a coffee machine, bose radio , large flat screen tv, also a small sofa and table and was nicely decorated in a modern style.The bathroom was nice and had a large shower and a large bath, both big enough for 2 people ! The bed has to be the most comfortable bed I have slept on nice and soft, my wife said it had a topper on that you could remove if y... Read more
from
Submitted on 13-08-2016
Rooms are large and comfy. Nice lighting. Overlooking the canal so nice views. Bathrooms are also large and well equipped. Breakfast is typical German plenty of choice. Location is very good right in the centre. Walking distance to major sights.
from Tulsa, Oklahoma, Usa
Submitted on 19-08-2016
We're switching to Accor Brands. Recently, its a joy to check in, and to stay. Internet is very good. Accor privileges great. Maximillian at front desk is great. Goes above and beyond. Thank you for a wonderful stay in Hamburg.
from Germany
Submitted on 25-08-2016
Hotel: Great and impeccable service, friendly staff - even at the late time of my arrival. Thanks for the nice upgrade to the stunning opera suite and for this great visit in Hamburg. Location: The hotel is located next to 'Neuer Wall' with luxury shops like Hermes and Louis Vuitton and also perfect for business.
from Barcelona, Spain
Submitted on 29-08-2016
Friendly staff but when my husband was told he was being upgraded for being a loyalty member and breakfast was also being included it was not. He may have not heard correctly but we went down to breakfast, asked for coffee and then after we were told to sign to pay ‚?¨64 Euros for breakfast. I was shocked and asked the waitress to check because I was told it was included. She came back and spoke softly and we could not hear a word she said. So for ‚?¨32 euro I had coffee, water and juice. N... Read more
from Beidweiler
Submitted on 30-08-2016
Excellent hotel for a city trip Hamburg. From arrival to departure everything was just perfect. Staff is very friendly and helpful. Room was spotlessly clean. We would stay here again on a next Hamburg visit.
from Tallinn, Estonia
Submitted on 02-09-2016
It was my second stay and I am still happy to be a guest of this hotel. This time I tried to find another hotel but still came back to the same one. Here are the reasons why. Pros: Fast check in, friendly and helpful staff, great breakfast with lots of variety, free prosecco, totally worth 32 EUR. When you are not that hungry you can have a coffee and some sandwiches in a cafe in other wing of the hotel. You will pay around 10 EUR for that. So the choice is yours. Definitely visit the spa, wh... Read more
from Praha
Submitted on 08-09-2016
What to write about this hotel? I somehow try to avoid it in the future. It is not that the place would not be good given the 5* status. It has all the amenities it is reasonably located and well maintained but it is quite impersonal. I always feel a bit overlooked by the staff. The restaurant and bars are massively big but without any idea not in food nor in design. On contrary the gym is small and often crowded.
from
Submitted on 08-09-2016
I made my second visit to the hotel, the first was in June. Overall it has been a pleasant stay on both occassions. The hotel has a perfect location, in the middle of the city centre, but still very quiet. The rooms have high standard. The only thing that was negative was the poor service in the restaurant in the evening. However, the dinner it self was very good.
from
Submitted on 11-09-2016
Highly recommendable hotel! Both service, the room, and general facilities are great! Also private Parking in with gate. Placer in the center og Hamburg within walking distance to many great restaurants and the harbour. Hotel staff is very friendly and helpful.
from
Submitted on 12-09-2016
Loved the hotel and the services provided .. Indoor swimming pool which is amazing especially for cold weather .. The thing we enjoyed the most was the location of the hotel .. You are in the middle of the city center and a walking distance away from so many different attractions
from Kuwait, Al Kuwayt, Kuwait
Submitted on 12-09-2016
The hotel was very nice, the location was good walking distance to the main place. Not on the waterfront but back street, however on the small water crossroads. The Restaurant was ok, not big selection but nice test. The junior suit room was big and and the bathroom too. I would go there again.
from
Submitted on 13-09-2016
Whenever I stay in Hamburg and I need to wind down, I go here. Excellent rooms, beautiful (modern, sleek) style, perfect location and friendly staff. The breakfast (albeit in a luxury price range) is excellent. The beds are super fluffy!
from
Submitted on 14-09-2016
This is one of my favourite hotels. Nice atmosphere and high class of the interior. Perfect location and a very nice breakfast. We have stayed at this hotel several times and will defenitely come back.
from Greater London, United Kingdom
Submitted on 17-09-2016
Enjoyed this hotel very much. I haven't stayed in a Sofitel a Hotel in 10years as I believe others have more to offer and for boutique chic is far better. However I have to say I loved this hotel it was great and in a smart and trendy area. The room was splendidly superb and situated on the 7th floor. The only let down was the bed was way too soft on one side and the air con was far too loud. I had dinner in the Italian restaurant on the first night...I don't usually have Italian food but it wa... Read more
from Saarbrucken, Germany
Submitted on 18-09-2016
Central location with good connection to public traffic. No need to use a car durig the stay. Warm welcome at arrival from friendly personal. Well equipt and comfortable rooms Large Spa area but not used at this time. Will come back next time.
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