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Sofitel Hamburg Alter Wall

Hamburg, Germany (HAM)

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Based on 2191 reviews
Room & Rates
Junior Suite

Junior Suite

1 King Bed
463 sq feet (43 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

1 Queen Bed
205 sq feet (19 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Room, City View

Superior Room, City View

1 King Bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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One Queen Bed Suite Superior

1 Queen Bed
646 sq feet (60 sq meters)

Layout - Separate living room
Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
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Prestige Suite

Prestige Suite

1 King Bed
646 sq feet (60 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Room, Canal View

Superior Room, Canal View

1 King Bed
301-sq-foot (28-sq-meter) room with canal views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
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Luxury Room

Luxury Room

1 King Bed
355 sq feet (33 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with premium channels, and iPod dock
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Sofitel Hamburg Alter Wall
Alter Wall 40, Hamburg, Germany 20457

Rooms
Make yourself at home in one of the 241 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hamburg? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

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National Rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Know Before You Go

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room high-speed Internet (wired): EUR 6 per day (rates may vary)
  • Self parking fee: EUR 26 per day
  • Valet parking fee: EUR 26 per day
  • Pet fee: EUR 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The following facilities will be closed from 02 January 2017 to 06 January 2017 (dates subject to change):

  • Fitness facilities
  • Swimming pool
  • Spa
  • Sauna
  • Spa tub

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Hypoallergenic Room Available
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2191 reviews
from Dusseldorf, Germany
Submitted on 01-10-2017
We have stayed in this Sofitel many times as it's our favorite hotel when we visit Hamburg. Even though we had -again- a great stay, we've noticed that the last few years, the service is not as good as it was. Might be us, after comparing price/quality - meanwhile the price of the room, drinks and food has increased considerably. Asking â?¬32 per person for breakfast is ridiculous and totally out of proportion. While checking in as Platinum Le Club member and having done a pre-payment of 30% of ... Read more
from
Submitted on 01-05-2017
Stayed here for two nights for New Years Eve and we really enjoyed our stay. Check-in experience went smoothly, no long queues and very friendly staff. The rooms are clean, bed with very comfortable matresses. I did not really enjoyed the decor (furniture), as it made the room look quite crowded. (Superior room with canal view) The bathroom was really nice, huge!!! It provided both shower and bathtube, nice toileteries. We had also breakfast included which was really really nice, lots of varieti... Read more
from Sydney, Australia
Submitted on 01-04-2017
1. We arrived in our room to find the fire alarm wrapped up in a plastic bag. We rang the reception to ask if the alarm was working and they didn't know. They said they would send a maintenance person to have a look. Several phone calls and 1.5 hours later a guy came and just pulled off the bag. He complained that he was overworked and didn't even test the alarm. 2. I rang and asked for housekeeping to refill the tea supplies. After a couple of calls, nothing happened. For a "5-star" hotel, we e... Read more
from Bad Ragaz, Switzerland
Submitted on 01-03-2017
I was on a business trip and brought my wife. While I was attending a meeting she enjoyed the beautiful spa. As the meeting took longer than scheduled, i called the reception and asked for a late check-out. No problem at all, the staff took care of it and informed my wife about the delay. Upside for her, she could enjoy a great massage and was perfectly relaxed afterwards. The staff is well-trained, very attentive and the hotel is centrally located. Our preferred choice in Hamburg
from
Submitted on 01-01-2017
Perfect location at the heart of city. Lots of shops and shopping arcades around the hotel for every budget. The famous Rathaus is within a few mins walking distance. The room reminded me of my dormitory years. The design of the room is very basic, the walls are painted bold gray. Indeed, the room is all over cold grey that is not welcoming you in. The room has 1990's minimalist decoration. I liked the natural marble and wood in the bathroom. The Nespresso coffee maker is a great plus for the r... Read more
from uk
Submitted on 11-28-2016
This is a fab hotel for the nice centre part of Hamburg. Right next to the Christmas markets and the town hall. The spa is relaxing and the water warm. Beds are amazing, really amazing. Very impressed, no tea and coffee in the room but everything else was really fab.
from Devizes, United Kingdom
Submitted on 11-27-2016
A great place to stay, situated very near the main square near the town hall. Similar to the Sofitel in London. The spa is fantastic has a good gym. The bedroom was great as it had also a sofa big bathroom. I would recommend it.
from Montreux
Submitted on 11-18-2016
first of all it once was one of my fav hamburg hotels but beds old on top not enough staff always lines for check in check out, some of bell captain very unfriendly exsp the afrom american guy very rude, roomservice was horrible talking about food quality very sad as it was a sure bet but i guess not anymore, asked for manager on duty to talk to with occuring problems nada;-((
from Sofia, Bulgaria
Submitted on 11-15-2016
This is my favorite hotel in Hamburg but despite this everything that I will share with you is absolutely objective. The hotel has excellent location, three minutes by walk to the heart of the city, to the street with the fancy brands shops and everything needed for you as a tourist. Since more than 6 years for minimum two times per year we are in Hamburg and every time we are staying in Sofitel Hamburg Alter Wall and during every our visit we are getting absolutely perfect service! Last year we... Read more
from London, United Kingdom
Submitted on 11-15-2016
Another Sofitel experience and another great review. Having visited a number of other Sofitels around the world, I can confirm the Alter Wall meets high expectations: very central location, great service, comfortable beds and of course style and researched design across the board. I would recommend trying the Spa and also the Magnifique breakfast buffet, super quality in line with what you'd expect from Sofitel.
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