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BEST WESTERN Imperial Hotel Am Palmengarten

Frankfurt, Germany (FRA)

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Based on 190 reviews
Room & Rates

1 Single Bed

1 Single Bed, Standard Room, Air-Conditioned, Work Desk, Free High Speed Internet
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2 Single Beds

2 Single Beds, Standard Room, Air-Conditioned, Work Desk, Free High Speed Internet
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1 Single Bed - BEST WESTERN Imperial Hotel Am Palmengarten - 1

1 Single Bed

1 Single Bed, Superior Room, Newly Furnished, Upper Floor, Air Conditioning, Free High Speed Internet, Free Mineral Water
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BEST WESTERN Imperial Hotel Am Palmengarten
Sophienstrasse 40, Frankfurt, Germany 60487

The BEST WESTERN Imperial Hotel Am Palmengarten offers 68 classically furnished rooms right in downtown Frankfurt close to the fairground botanical garden and commercial area Our guest rooms all have airconditioning soundproof windows minibar safe deposit box cable television with CNN direct dial telephone data ports hairdryer and trouser press Bathrobes iron and ironing board guest amenities can be ordered at the front desk The hotel offers 24hour front desk concierge baggage hold mail services photocopy services sightseeing tours laundry services elevator ice machines and garage parking

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 190 reviews
from Angers, France
Submitted on 19-04-2016
I have been traveling on business for over 15 years, and this is quite simply the worst hotel stay I have ever had... Starting with extremely rude and unhelpful staff at check in. The worse I have ever experienced. The room itself is a bit dated and could do with the refurbishment. Especially when claiming to be a 4 star hotel. Soundproofing between rooms is just terrible. Like paperboard. AC is very noisy. When you consider the night rate charged by this hotel, the whole experience is not short... Read more
from
Submitted on 19-04-2016
Not really recommended . Not a 4 star hotel, aged and with a very basic service. I stairs one night and the room looks old, it only convenient if you need to be at messe. The tram and underground are very close by and the city center just at 10 min with U6 or 7
from London, United Kingdom
Submitted on 25-04-2016
To start with the positives, the reception guy was lovely, there was a vending machine for drinks at the reception, the Wi-Fi was working fine and the location was adequate. However, this is a very old, dated hotel. All the furniture and décor seems to have stopped 20 years ago. My room was on the second floor overlooking the high street and it did get quite noise when the traffic was a bit heavier. To be honest, if I had the option, I would have not chosen this hotel. The only reason for choos... Read more
from Finland
Submitted on 09-05-2016
Staff were helpful and friendly. Hotel is located walk distance from nearest metro station and area seemed peaceful but, have to say I only stayed one night so can't be sure about that. Breakfast was good and I read that many reviewers said that rooms were old etc but, my room was like brand new and I even had electric curtains! so overally good hotel and location. I Would definitely stay here again when I come back to Frankfurt. I cannot say much about 4 stars they have provided for this h... Read more
from Vigevano, Italy
Submitted on 20-05-2016
I have been here in a business trip and unfortunately during an important exhibition. Final price 223 ? per night excluding breakfast ( + 12,5 ?). People at reception not professional, not smiling and somehow not friendly. I arrived in the morning conscious that check in starts at 14.00. I had no time to explain that I was there just to live baggages in the cloackroom: "Check in at 14.00 please ! it is written in the reservation" ... Cleaning so and so, no minibar in the room ... room quite ... Read more
from Dubai, United Arab Emirates
Submitted on 29-06-2016
Great location and check-in was handled in a friendly, efficient manner however whilst the basic room rate for my two-night stay was favourable, the additional charges for breakfast, parking, use of the sauna and bottled water in the room were both annoying and excessive. Further and despite renovation / decorating works that had taken place since my last stay, the star rating is over generous.
from Ljubljana, Slovenia
Submitted on 24-07-2016
I expected much more than very uncomfortable bed in huge room with hardly any furniture, no fridge, very small bathroom, it was even not clean every day and once I even have to look for at least clean towels, although floor was dirty, too (probably still from previous guests as some dirt was not removed whole our stay). Most disappointing was definitely bed and at the end of our stay my partner decided to use extra bed to get at least some sleep for his birthday! He got nice birthday surprise f... Read more
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