Submitted on 14-09-2016
This was clearly the WORST Holiday Inn I've ever stayed in and very undeserving of carrying the Holiday Inn brand. First things first, the day I checked in was over 90 degrees F and my teeny tiny "standard" hotel room was hot as an oven. I turned the air conditioning on full blast but while the fan was on, no cool air came out. At first, I gave the hotel the benefit of the doubt and figured that the AC might take a while to get going. I opened up the windows to let some cold air in while the AC ...
This was clearly the WORST Holiday Inn I've ever stayed in and very undeserving of carrying the Holiday Inn brand. First things first, the day I checked in was over 90 degrees F and my teeny tiny "standard" hotel room was hot as an oven. I turned the air conditioning on full blast but while the fan was on, no cool air came out. At first, I gave the hotel the benefit of the doubt and figured that the AC might take a while to get going. I opened up the windows to let some cold air in while the AC was getting going. However, the stupid hotel has its system so that, when you open the windows, the AC turns off. Nevertheless, since the AC was not really working, I left the windows open and went for a walk in the hopes that the hot air would finally cool that tiny over of a room off. Unfortunately, after a 3 hour walk, the room was still as hot as an oven and the AC would still not work. When I went down to complain, the clerk said he'll look into it and then proceeded to continue tapping away at his computer while I waited! After a few minutes, he finally looked up again and said he'd get to me as soon as he finished what he was doing. However, that again took several minutes. Then, he got up and summoned a colleague to the front desk. I figured that he finally decided to look at the AC. However, instead, he just went to another computer and started tapping away at that and printing a large document. When he ran out of paper, he again went to the back room and retrieved another ream of paper and started putting it in - totally ignoring me! This was already after midnight and I lost my patience and reminded him that I have a busted AC and he said he'd look at it. He finally apologized and went up. When we were in my room, he acknowledged that the room was hot but then said that some of the thermostats were installed incorrectly and then said that I should try turning the temperature all the way up. He did so and then claimed that the AC was now starting to work - even though it wasn't. When I asked to switch rooms, he claimed that there were no more rooms available but that I could switch the NEXT DAY! What kind of junk hotel is this. With the oven hot room, all I could do was open the windows and wait for the room to finally cool down - which it did at around 4 AM!!!
This was not the only bad thing about the room. The room was filthy. There were stains all over the carpet. What's more, there was a booger ON MY TOWEL!!! The rooms are also teeny tiny. I've stayed in hostels with rooms much larger! Literally, there is no more room other than for the bed. Also, I ordered a room with two beds but the "two beds" was really one bed with two different sheets settings! That's how they do "two beds" in this fleabag hotel.
Then there's breakfast which starts at 7AM!!! As a business traveler, I often have to be out by 7. Other hotels start at 6 if not earlier. What is this 7 AM schedule!
Also, the hotel has no concierge separate from the front desk people. While checking in, I had to wait 10 minutes as both front desk agents were tied up going over the multitude of tour options with a bunch of totally clueless tourists who kept on asking questions, oblivious to people behind them.
They finally switched me to a nicer room (after I demanded it following the hot hell-room from the first night). This room was an "Executive room" and was still smaller than a standard room in a Holiday Inn in the US but much bigger than the teeny tiny "standard" room on offer. The room was still relatively dirty, however, with stains on the carpeting. What's more, things were broken. The remote was missing its battery cap and the batteries were held in the remote by masking tape - making it often necessary to push the batteries back in in order to use the remote. Then there was the shower where the toiletries shelf had apparently broken off and was never replaced - making it necessary to hold onto your shampoo as you showered. Then there's a banged up garbage can which was so banged up that it was hard to open. Also, the coffee service was lacking any spoons or even stirring bars, thus making it impossible to stir the instant coffee on offer. The AC, while better than in the hell-room, still wheezed and the room was still slightly warm and stuffy but at least bearable. I was almost ready to forgive the hotel. However, it never failed to disappoint. I had an early morning train to catch the next day and since the hotel's breakfast doesn't start until 7, I asked for a boxed breakfast. They assured me that one would be ready. However, the next morning, I got to where they said it would be and found a half-eaten yogurt and a bunch of crumbs remaining of a croissant. I asked what happened to my boxed breakfast and they said that they had given it away to another guest. What???? Why????? They then had a person rush up to the breakfast room to make me a new boxed lunch. While they did so, this delayed my departure by 10 minutes!
All in all, this hotel is a dirty, stuffy, overly hot, dump with bad and chaotic service. It is clearly getting by just because of its location but is wholly under serving of the over $200/night price they charge for their tiny hot rooms and their disorganized service. Find another place to go! Plenty of other hotels in Paris.