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Cleopatra Luxury Resort

Hurghada (Al Ghardaqah), Egypt (HRG)

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Based on 1609 reviews
Room & Rates

Standard, Garden View

Deluxe, Sea View

Deluxe, Beach Front

Family Room, Garden View

Junior Suite, Sea View

Master Suite, Sea View

Cleopatra Luxury Resort
Safaga Road, Makadi Bay, Hurghada, Egypt 84515

Cleopatra has 12 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. This garden view spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. Visitors of this spa can round out their time of relaxation with a trip to the caf.

Children under 14 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a private beach, outdoor tennis courts, and a marina. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a sauna, and a steam room.

Children under 14 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The preferred airport for Cleopatra Luxury Resort is Hurghada (HRG-Hurghada Intl.) - 24.7 km / 15.3 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Based on 1609 reviews
from norwich
Submitted on 22-05-2016
My wife and I took her son and our two grandchildren on thier first trip to Egypt, first time abroad for the grandchildren. We love Egypt from our previous trips to Sharm and this holiday delivered everything we would expect from an Egyptian holiday. The weather was great, the hotel staff were friendly and couldn't do enough for us. The hotel was far from full so there wasn't the choice of food we may have liked, and the local holiday makers were rude and did not show the same good manners of th... Read more
Submitted on 22-05-2016
Never had i had so many problems on holiday. Use all our savings to go here as The pictures and holiday company sold it us but honestly stay away. Few staff were politecbut the food? The rooms, the way your spoken too was digisting. I would never visit this place again. The worst 10 days of my life. Problem to problem. Room to room. No compensation. Not even a sorry. All the manager or reception woukd day is. "Probems happen" plus very rude. No lifecguards at the pools so people with kids beware
Submitted on 25-05-2016
As part of booking our holiday we always check trip advisor and when we booked it was 4 and a half rating on trip advisor and the hotel was rated as a five star. We have stayed in 5 star hotels previously in Egypt and Turkey and this was far from a 5 star hotel. Our concerns were RESTAURANT Children were allowed in the restaurant on scooters and in go karts bring in swimming rings which was a massive health and safety risk. No warmed plates or microwave to unsure pipping hot foo... Read more
from Tampa, Florida
Submitted on 27-05-2016
Some of the review here expect something that they get at home in the US in a 5 star hotel. Well, its Egypt. I am surprised that traveller were upset because the hotel was not full. It is not the hotels fault, tourism in general have a hard time in the middle east as we know, that unfortunatelly affecting Egypt as well. I felt they did everything to make us welcome. The staff was nice, our room was clean. They have their own beach on the red sea and a huge pool on the property. The buffet was hu... Read more
from Abertillery, United Kingdom
Submitted on 01-06-2016
After reading the reviews I was nervous about what I would find once I arrived in resort A few weeks before I was due to leave was told there was building work going on at this hotel and that made me more nervous about going but all this was put to bed once I woke up on the first morning in tia heights as the night we arrived we was taken down a corridor that was pitch black and right next to building work Ok the hotel is not full after talking to lille who is amazing any problems she will... Read more
Submitted on 07-06-2016
i was afraid of the previous reviews , but when we went to the hotel , it was over expectations and the room service was very good , very nice people , and try to help with their best , i loved the Aqua too much
Submitted on 17-06-2016
Air conditioning not working, call reception and room service to fix it , after 30 min the man come and fix air conditioning. After 1 houre air conditioning not working again call room service , after anther 1 hours air con not workings at all ,2day temperatures 38 degree ???? Never again. TIA Heights ????????
Submitted on 22-06-2016
Location is great, team is outstanding. It is a place that I and my wife won't ever forget about. Food was really delicious. Highly recommended. A welcome cake was waiting for us in the room, and some other amenities for our honeymoon stay. We had a very good time and looking forward to go again.
from London, United Kingdom
Submitted on 27-06-2016
Just come back from an excellent 2 weeks at tia heights makadi bay. I have read some horror story reviews with regards to this hotel and was panniking the whole way there, however I can't fault this hotel or its staff who work so hard and can't do enough for you from the pool guys to the housekeeping to the chefs and the managers who made sure my family and I were well looked after. 5 star in Egypt is not to be compared to 5 star at home but this hotel is struggling with only a 1/4 of its capac... Read more
from Essex
Submitted on 30-06-2016
Just returned from a 2 week vacation staying 14th June - 28th June 2016. I was very put off by most of the bad reviews about this Hotel that I even tried to change before departing. Well I can truly say that the people who write alot of negative and complain about this Hotel are clearly looking for one thing and that's money back because they are tight!! On the night of arrival we were checked in very quickly and taken to our room which was 2130, nice room, and very clean, only downside after ... Read more
Submitted on 10-07-2016
My daughter and her 4 yr old son stayed here and we went to visit them as we were also in Egypt. Never again! She was propositioned by so many male staff for visas, marriage, photos and all sorts. It looks like concrete city, the rooms are all off of dimly lit corridors. The public toilet off of reception is pure filth as are the Egyptian women that use it! Wanted stupid money for her to keep her room a few hours longer and the room wasn't needed as it was like a ghost town there. I'd steer clea... Read more
Submitted on 12-07-2016
Room lock didn't open ,waited 2 hour to fix it and they could at the end ,waited one hour more to get another room . Air conditioning not working, call reception.2day temperatures 38 degree ???? Never again. TIA Heights ???????? .the room hasn't been maintained for year..rooms are dusty ..the water source on the paino fall on me will bathing taste awefull and small quantities ..they gone out of good after one houf of the raustrant opens.
from Cairo, Egypt
Submitted on 20-07-2016
I liked the friendly staff and animation but the food quality was poor and mentainance service is terrible..i like the spirit their but the quality of service isnot that good..also when you complain nothing happens...and they accepts any kinds of guests so sometimes it is not an hotel it is like a public park ,people swim with thier cloth and stare at every one there is no privacy
Submitted on 21-07-2016
There is no way on this earth this a five star hotel at best it is a two star Rooms are dated and dirty Food is AWFUL over cooked, cold and completely tasteless Hotel advertises 14 restaurants when in fact there is one with a beach bar that serves hot dog and chips EVERY DAY! The other restaurants are abandoned and derelict. Rubbish everywhere The wifi was non existent the advertised free shuttle bus didn't exist. The management are rude and will argue with you every time you ask for... Read more
from Sohag, Egypt
Submitted on 24-07-2016
quiet wonderful beach marvelous aqua city park ,very nice friendly and helpful staff variant food in each meal and two main restaurants to overcome the large number of gusts every night party nice rooms . ,
Submitted on 25-07-2016
Me & my husband came ere has last minute as we originally was booked for sharm coz of all trouble so wen travel agent suggested this hotel we thought great 5 * that will do but little did we know until we got there it was way out from town centre poor location no shops,bars,restauraunts nearby nor was the aqua park open either, so u can imagine it was a boring holiday in fact i was very annoyed coz my holiday rep would not even change hotel for us the main swimming pool was empty three havin wor... Read more
Submitted on 25-07-2016
Really amazingresort ... Aqua park is very cool and amusing it is suitable almost for all age groups,,,,,, rooms are neat and clean,,,, the place is suitable for kids and r quiet fine,, stuff were very helpfullll and friendly.
from Cairo, Egypt
Submitted on 25-07-2016
It was so nice stay and the aqua is unbelievable but actually I get annoyed because the staff didn't pay an attention to the clients at all especially when I've arrive and after checking in no one helped me and I had to go with my family to search where is my room was in the aqua park reception by the way. but I enjoyed my holiday after all
from egypt
Submitted on 27-07-2016
It has been a long time since I decide to write a review on a hotel but this hotel made so sick of it that I have to advise anyone considering it as a choice to get back ! this was my third visit The first was three years ago and it was quite great one the second was two years ago that was not that perfect as the first time and this is the third and "last" one to this property. The hotel sales office really they were too disappointing as when I called to inquiry about availability I was informed... Read more
from Zagreb, Croatia
Submitted on 29-07-2016
Hotel is on a nice place. The beach is great and the pool also. The rooms needs renovation. The food is ok but it can be better. This 5* is 3*in Europe. Nevertheless, it is great place for Vacation. Hurghada is pretty close, the sea is clean and you can have a great vacation there.
Submitted on 29-07-2016
Arrived with family for our annual family holiday. We checked out on first day! Awful, dirty, rude staff, inedible food. I have never been to such a bad hotel. We checked out reviews and hoped it would be OK.... It wasn't! But rep was amazing and sorted transfer. Their was people putting hands into food to serve it. The floor was sticky like a nightclub. We fed the kids crisps and chocolate as we could not feed them what was served. The rooms only had 4 beds we were a family of 6.... Had to ... Read more
from Bristol, England, United Kingdom
Submitted on 30-07-2016
What can i say that hasn't already been said! NOT 5 STAR. My daughter and I arrived late about 10.30 extra security at the airport held us up. The reception staff rude served by 4 different members of staff not of which were interested. Asked if there was any food after a 13 hour trip told ' no'! Asked about bus to hurghada told 8PM return 11pm. Guess what next day no there isn't a bus use our limosen or our taxis. Taken by TUKTUK TO dune room . it broke down half way there had to carry bags u... Read more
Submitted on 31-07-2016
It really good place to stay and enjoy water pool and chidren really enjoy it specilly the water games at pool The problem is due to many number of rooms 800 room and a lot of gestes it need a special treatment to satifay all this number of vistors realy Mr Adel youns do all his efforts to make a good stay also i would like to thank him for all his efforts to let us enojy our stay there Also Mr Ahmed kamel for easy finish our perservation and booking Also Mr islam front office for doing all ... Read more
Submitted on 02-08-2016
We have had a fabulous stay at Tia Heights In Makadi Bay. We arrived on 19th July 2016 for a 2 week holiday. At first, upon a late arrival, it was a bit of a culture shock, as July through August is the local Egyptians summer Holidays too. Egyptians on the whole are lovely people, but you do find a number of them do abuse the kind hospitality of the hotel at which they are staying. Hospitality is offered in abundance by the wonderful staff at Tia Heights, & the staff literally cannot do enough t... Read more
Submitted on 02-08-2016
I am not sure where to begin, however i have read a number of reviews from fellow guests there at the same time as me who also rate this hotel as Very Very Poor. If i could have given it zero i would. We travelled with family staying between 13-27 July 2016. Rooms - we stayed in the Dunes after complaining on arrival and being moved, the rooms themselves were comfortable and clean and was probably the best element of the holiday for both my family and my sisters. The negatives are everything ... Read more
Submitted on 09-08-2016
I went to Tia Heights for a holiday with family for 7 nights. It was very good, the fact it has the biggest swimming pool in the Middle East is outstanding. The aqua park also boasts 17 water slides, most of which are enjoyable. There is also a beach 2 mins walk from the hotel rooms. We were very lucky to be right in front of the pool, so you can literally grab your gear and dive in. There was a bar on the edge of the pool with steps and chairs, so you are still in the pool and have a drink. Roo... Read more
Submitted on 09-08-2016
This was suppose to be a budget family holiday. If you don't want to read my full review then this first part is for you: Great setting although you cannot go anywhere without a car outside the hotel. Boring food but plenty, very dated hotel but great staff. Great swimming pool and beach very close by. Upon arrival we found he bathrooms to be not clean and they were not just dated but needed renovation. We did complain along side my air con unit making a loud noise on low setting. They respond... Read more
from London
Submitted on 09-08-2016
This has to be the worst hotel I have ever been to. Upon arrival reception took forever he couldn't even speak English properly. We arrived 8pm was told room not ready and to go for dinner. After long flight with little baby that's last thing you need. Went for dinner and it was all dirty no tables free all covered with dirty dishes food was all over floor. So unhygienic everything dirty. Packed with local Egyptians who had no manners. Electricity also cut out. Eventually after complaining got t... Read more
from East Grinstead, United Kingdom
Submitted on 11-08-2016
If you want to spend your holiday drinking out of plastic cups, hunting for cutlery, looking for a chair chair and fighting for scraps of food, living on a diet of chicken and crab then this is the holiday for you. We checked in very late at night as a family of four we were given a room with 2 single beds. The second room they gave us had 3 beds and a cot but stunk of raw sewage. The third room much better, would of been nice to have a balcony however after the 2nd room I was not complainin... Read more
Submitted on 11-08-2016
The hotel was too busy to be handled by the existing team The quality of food and the hygiene procedures in the restaurants were very poor The water park was nice and the staff their were friendly The cleanliness in the hotel in general was poor everywhere except the room I believe they are facing management issues as there was nobody even to observe and monitor the hotel In my opinion it can't be 5 star hotel at hotel
from Workington, United Kingdom
Submitted on 26-08-2016
Booked this holiday as a 5 star all inclusive.. never in a million years is this a 5 star !! It seems the hotel now allow local people to use the hotel in order to satyr open with a drop in tourist from Europe. What a mistake. The hotel has got so much damage caused to it... the room I booked (a lagoon room) are not even finished. Meals are like feeding time at the zoo with the most rude arrogant people I've ever come across in my life. The staff at the hotel know of the problems and will ben... Read more
from Essex
Submitted on 01-09-2016
Sadly the hotel has been invade by the local Egyptians!!! This is due to the hotel excepting the Gov help and allowing the locals. The food is now terrible. The Egyptians change their babies nappies and leave them anywhere, and the toilet paper!!! Even washing their babies poo bottoms in the pool. They abuse the staff who are lovely and try so hard to help. The entertainment team tried their best at half pay! We all were so ill due to very poor hygiene. Don't go until the Egyptians are not allo... Read more
Submitted on 03-09-2016
We visited in August and had a fantastic holiday! I don't want to centre my review around the other guests in the hotel as this is the basis for other reviews and is unfair on the hard working and eager to please staff and management in the hotel. Tia Heights is in the perfect location...a beautiful beach front hotel with an amazing huge pool (and a couple of smaller pools) with a fabulous waterpark! The staff are so keen to please the guests and will literally do anything to make your stay p... Read more
from Basildon, United Kingdom
Submitted on 03-09-2016
This was a holiday of extremes. The good bits were really good, but the bad bits were really bad. So let's start with the positives. The location is superb. Right by the beach on the Red Sea. The water is so clear you would think you could drink it. Great for snorkelling, boating, jet skiing, swimming, etc. There were plenty of sun beds available so never a problem to find a nice spot, and wherever we were it was never too far from a bar for drinks and/or food. The hotel's pool was also amazing... Read more
from Kent
Submitted on 04-09-2016
This hotel has so much potential . Stunning beach location with plenty of water sports an amazing pool and water park plus lots of staff who really want to help. Unfortunately at the moment it is open to local Egyptians who treat this hotel and staff with so much disrespect it is disgraceful. We witnessed many situations which were appalling . Standards have been lowered because of the cheap deals being given to the locals. Rooms are very tired looking too ! Owners son is aware of all this. On... Read more
Submitted on 12-09-2016
Let's get direct to the BAD stuff, because the good stuff can be easily overlooked - Facilities: Old & outdated furniture. And moreover, not maintained. Flooring is not clean most of the time, even pool beds. - Staff: although being very kind, they are inexperienced and have no idea about managing a 5 stars hotel in that scale. - Food: wow ... The worst I have ever seen in a hotel. In my 3 days stay, I couldn't get even a single good meal. No food variety at all, neither international nor lo... Read more
Submitted on 16-09-2016
Dear Reader, If you are in the position to book this hotel via On The Beach or Not, DO NOT DO IT !!! This hotel fails of Health and Safety standards, Food Hygiene and Security restriction. Do not jeopardize your Holiday, therefore Don??t BOOK HERE and do not use On the Beach for the following reasons: I booked a Holiday for 14 nights via On the Beach at this hotel, first 4 days of holiday have been a total catastrophe. We have severely been fraud from your promises with regards to the Hotel... Read more
Submitted on 18-09-2016
The staff is so gentle and helpfull. i enjoyed the hotel has a wonderfull aqua park.the food was very has a big sweet was a lovely vacation.they are trying to do their best to emprove themselves.
from Brighton and Hove, United Kingdom
Submitted on 24-09-2016
Our holiday didn't start well with a dodgy room and unhelpful reception staff. We were able to change rooms immediately and things quickly improved. After talking to the hotel manager Mr Mohammed was very helpful and dealt with problems immediately. The hotel staff (- reception) were fantastic & friendly and were so helpful. An ideal hotel to relax, with its beautiful surroundings and peaceful beach. The beds and pillows were some of the best l have ever slept on and the bath towels were perfe... Read more
Submitted on 27-09-2016
It was like 2 days in paradise..really wonderful place and amazing stuff. Cozy room and alot of entertainment. Everything is ok food and beverage are good. I recommend anyone want to change the mood to go there,because I'll do it again and again. I would like to thank you all of the stuff for your hospitality and being so helpful and kind.
from Lincolnshire, United Kingdom
Submitted on 18-10-2016
Tia Heights is a wonderful hotel, situated a little out of Hurghada. Its safe and secure location offered comfort to myself and my family knowing that if anything was to happen, we wouldn't be at threat. This was our second visit to this hotel and upon our arrival we did experience a problem (putting us in the aqua hotel instead of the main), but after speaking with a member of staff this was immediately rectified and we were given a room on the 3rd floor of the main building. Our room was love... Read more
Submitted on 01-11-2016
I have already written one review however wanted to provide an update. 3 days before the end of my week at tia heights I became violently Ill with explosive diarrhoea. A week after returning and I still can barely eat anything without it immediately coming out, I have lost almost 2 stone in weight and am seriously considering legal action as the stomach pain is unbearable. DO NOT VISIT this awful hotel, the food is clearly cooked correctly or in sanitary conditions.
from Canvey Island, United Kingdom
Submitted on 07-11-2016
We visited Tia Heights for 3 weeks in the summer, we had a lovely holiday, one of our best so far. The hotel is beautiful, with large grounds and picturesque views of Makadi Bay. Due to the drop in tourism this year, the hotels had to drop their prices in order to stay open, this enabled us the pleasure of staying here, but also enabled some guests who shall I say didn't know how to behave. This was by no means the hotels fault and they could not do enough for us to make us feel welcome and at... Read more
from Bream, United Kingdom
Submitted on 08-11-2016
We have just arrived back from a fabulous 7 nights away! On arrival we were quickly allocated a room and all our luggage taken for us. Our room was clean and spacious and our cleaner was lovely and took really good care of us throughout our stay ensuring we had everything we needed. We had clean bed linen and towels daily and lovely towel animals made on the beds. The hotel grounds were beautiful and well kept. The food at the hotel as a whole was good however some very good especially at the... Read more
Submitted on 23-11-2016
We are from Ukraine and spent our vacation in Tia Heights Makadi. So we really appreciate animation team for fun, trainings and evening parties. Special thanks Jamaica, he really positive guy and made our vacation more saturated and active.       He is talented dancer.Wish you good luck, friendly tourists and inspiration. See you.
Submitted on 24-11-2016
It was my first time in Egypt and in general it was nice. Friendly staff which is ready to help you at any moment, interesting showtimes every evenings, extremely clean water and warm sun make really good impression. Hope to come back in Tia Heights the next year.
Submitted on 28-11-2016
Few days ago we were in the best hotel in hurgada with the nice rooms, good food, nice service, beautiful territory and especially the best animation team! They are very friendly and working as real professionals. Want to say specially about Jamaica, because he really made our vacation the best vacation we ever had before , he is very active , smiley , funny , nice and sporty man and perfect dancer! We enjoyed specially his MJ solo dance and we were very interested in morning yoga provided by hi... Read more
from Cambridge, United Kingdom
Submitted on 04-12-2016
me and my partner stayed here for a week in the end of November. The weather was great however the sun went in around 3pm so didn't get much sun unless we got up early. The staff were really good were always there to help you and waited on you hand and foot literally. Staff were so friendly, Hossam our cleaner was amazing he left our room spotless every day and made lovely bed decorations for us everyday and left us plenty of bottled water. Michael a man from the docker bar was also exceptional.... Read more