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The Reserve at Paradisus Palma Real Resort - All-Inclusive

Punta Cana, Dominican Republic (PUJ)

Room rates from:
$345 $211
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,789 $1,779
Per Guest for 5 Nights
Based on 5903 reviews
A tropical boutique resort within a resort.
Style: Family Friendly, Luxury
Room & Rates
NON-Ref 1 Bedrm Ste - All-Inclusive

Paradisus Suite - Non Refundable

Starting from
$345 $211
Per Adult Nightly
Elegant suite features mahogany furniture, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees) and a private terrace or balcony with a Jacuzzi for 2

Maximum occupancy: 3 adults, 2 adults,  2 adults and 2 children 0-12 years or
2adult + 1 teen (13-17years) + 1 child 0-12years

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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Paradisus Suite  - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 1

Paradisus Suite

Starting from
$335 $235
Per Adult Nightly
Elegant suite features mahogany furniture, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees) and a private terrace or balcony with a Jacuzzi for 2

Maximum occupancy: 3 adults, 2 adults,  2 adults and 2 children 0-12 years or
2adult + 1 teen (13-17years) + 1 child 0-12years

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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One bedroom Suite with Private Garden - Non Refundable - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 9

One bedroom Suite with Private Garden - Non Refundable

Starting from
$349 $244
Per Adult Nightly
The hotel will NOT allow 3 adults and 1 child in this room.

Elegant suite features mahogany furniture, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees), private patio or garden with Bali bed and canopy, and a private terrace or balcony with a jacuzzi for two.
Maximum occupancy: 2 Adults + 2 children 2-12 years + 1 infant 0-2 years or 3 adults

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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One Bedroom Master Suite - Non Refundable - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 5

One Bedroom Master Suite - Non Refundable

Starting from
$360 $252
Per Adult Nightly
Elegant suite features mahogany furniture, king size bed, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees), Wi-Fi included, and a Jacuzzi for 2 on the balcony.
Maximum occupancy: 2 adults and 2 children 2-12 years + 1 infant 0-2 years or 3 adults and 1 infant 0-2 years.

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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Family Concierge One Bedroom Suite - Non Refundable - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 3

Family Concierge One Bedroom Suite - Non Refundable

Starting from
$447 $274
Per Adult Nightly
Room Amenities: Family suites with air conditioning with ceiling fan, 1 king or 2 double beds,separate living room area with sofa bed, safety box, full bathroom with jetted tub for two persons, cable flat screen TV, CD and DVD player,Daily stocked mini bar, coffee maker machine,24 hour room service, private terrace or balcony, Iron and Ironing board, children's bathrobes and slippers, bathroom amenities, towels, and pillows, turn-down service with milk and cookies, Private family check-in,family program and activities,all day assistance of a family concierge, walkie talkie for all day communication and paradise kids beach-kit.
  • Maximum occupancy 2 Adults + 1 Child (0-4years) + 1 Child (5-12years) or 3 Adults
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One Bedroom  Suite with Private Garden - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 8

One Bedroom Suite with Private Garden

Starting from
$392 $275
Per Adult Nightly
The hotel will NOT allow 3 adults and 1 child in this room.

Elegant suite features mahogany furniture, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees), private patio or garden with Bali bed and canopy, and a private terrace or balcony with a jacuzzi for two.
Maximum occupancy: 2 Adults + 2 children 2-12 years + 1 infant 0-2 years or 3 adults

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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One Bedroom Master Suite - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 4

One Bedroom Master Suite

Starting from
$435 $305
Per Adult Nightly
Elegant suite features mahogany furniture, king size bed, separate living area with sofa bed, marble floors, dining area, high speed internet access (additional fees), Wi-Fi included, and a Jacuzzi for 2 on the balcony.
Maximum occupancy: 2 adults and 2 children 2-12 years + 1 infant 0-2 years or 3 adults and 1 infant 0-2 years.

Room Amenities:
Individually controlled air conditioning, ceiling fan, European spa jet-shower, double closets, in-room safe deposit box, iron/ironing board, 24-hour room service, two flat screen TVs, CD/DVD player, mini bar stocked daily.
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Family Concierge One Bedroom Suite - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 2

Family Concierge One Bedroom Suite

Starting from
$435 $305
Per Adult Nightly
Room Amenities: Family suites with air conditioning with ceiling fan, 1 king or 2 double beds,separate living room area with sofa bed, safety box, full bathroom with jetted tub for two persons, cable flat screen TV, CD and DVD player,Daily stocked mini bar, coffee maker machine,24 hour room service, private terrace or balcony, Iron and Ironing board, children's bathrobes and slippers, bathroom amenities, towels, and pillows, turn-down service with milk and cookies, Private family check-in,family program and activities,all day assistance of a family concierge, walkie talkie for all day communication and paradise kids beach-kit.
  • Maximum occupancy 2 Adults + 1 Child (0-4years) + 1 Child (5-12years) or 3 Adults
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The Reserve Beach Luxury Junior Suite Ocean View - Non Refundable - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 7

The Reserve Beach Luxury Junior Suite Ocean View - Non Refundable

Starting from
$474 $332
Per Adult Nightly
Modern and elegant design. Available with a private balcony overlooking the sea, bedroom with a king-size bed and lounge with a sofa-bed.
Maximum occupancy: 2 adults or 3 adults
Room Amenities: 
Individually controlled air conditioning, 42 inch flat screen cable TV, Telephone,  Coffee maker, iPod Player, Elegant furniture, Minibar restocked daily, Full bathroom with luxury amenities, telephone, Double shower, Designer bathtub, Hairdryer, Bathrobe and slippers, Safe, Pillow  and Aromatherapy menu.

Additional Services
  • 24-Hour Room Service
  • Wi-Fi Internet
  • Access to The Reserve Beach Private Lounge
  • Access to the Exclusive Restaurants Olio and Fuego
  • Access to Private Beach
  • Access to Kid`s Zone
  • Exclusive Concierge Service
  • Access to The Reserve Areas
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The Reserve Beach Luxury Junior Suite Ocean View - The Reserve at Paradisus Palma Real Resort - All-Inclusive - 6

The Reserve Beach Luxury Junior Suite Ocean View

Starting from
$557 $390
Per Adult Nightly
Modern and elegant design. Available with a private balcony overlooking the sea, bedroom with a king-size bed and lounge with a sofa-bed.
Maximum occupancy: 2 adults or 3 adults
Room Amenities: 
Individually controlled air conditioning, 42 inch flat screen cable TV, Telephone,  Coffee maker, iPod Player, Elegant furniture, Minibar restocked daily, Full bathroom with luxury amenities, telephone, Double shower, Designer bathtub, Hairdryer, Bathrobe and slippers, Safe, Pillow  and Aromatherapy menu.

Additional Services
  • 24-Hour Room Service
  • Wi-Fi Internet
  • Access to the The Reserve Beach Private Lounge
  • Access to the Exclusive Restaurants Olio and Fuego
  • Access to Private Beach
  • Access to Kid`s Zone
  • Exclusive Concierge Service
  • Access to The Reserve Areas
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The Reserve at Paradisus Palma Real Resort - All-Inclusive
Playa de Bavaro, Punta Cana, DR Dominican Republic

Location

The Reserve at Paradisus Palma Real is an area within the five star resort which is Paradisus Palma Real. This property is located 25 minutes from Punta Cana International Airport. A tropical boutique resort within a resort.

Why Stay Here

  • The Reserve at Paradisus Palma Real - All-Inclusive has been hand-selected as one of the Top Ten Upscale All-Inclusive Resorts.
  • Guest lounge with Wi-Fi access
  • A la carte restaurants
  • Access to the gym
  • Private beach area with full concierge service
  • Some spectacular swim-up suites with direct access to the pool
  • Family concierge suites
  • Also take extra benefit of your stay and use the facilities and services in the Paradisus Palma Real Resort

Resort Details

The Reserve at Paradisus Palma Real Resort is designed for those clients who`s vacation is as important as sun, sea and sand.

All-Inclusive Details

  • Complete meals including breakfast, lunch and dinner daily
  • Free access to the services, restaurants and facilities of Paradisus Palma Real Resort
  • Choice of three a la carte restaurants and one poolside snack bar
  • Two bars for you to choose wine by the glass, cocktails and international premium brand drinks
  • Snacks
  • Spectacular main pool with water ritual feature, one family swimming pool and one small children splash pool
  • Five tennis courts and two paddle courts
  • Life enriching activities including wine-tasting, salsa and merengue dance classes, massage lessons, painting, photography and more
  • Spectacular kids zone
  • Sailing, windsurfing, kayaks, catamarans, beach volleyball, water polo, beach soccer and bicycle tour
  • Daily activities and nightly entertainment
  • All current hotel taxes, gratuities and service charges are also included

Accommodation Details

With 190 luxurious Suites, The Reserve at Paradisus Palma Real is thrilled to unveil 42 brand new Luxury Oceanfront Suites. The new accommodations are part of a $12 million dollar renovation project that also includes a new private Lounge and a new exclusive Trattoria-style restaurant and bar. Select from the following categories: The Reserve Beach Luxury Junior Suite Ocean View, The Reserve Beach Luxury Junior Suite Ocean Front and The Reserve Beach Suite Ocean Front. Do not hesitate and book your ocean front suite today.

Restaurants, Lounges & Bars

The Reserve guests have also access to three restaurants including the exclusive GABi Club plus a poolside grill.

For the Family

Take your children to an expedition through the enormous kids zone and let your creativity grow, plus discover the happiness of childhood while playing in the family or the kids splash pool. The family concierge service will provide you with a kid`s beach kit, all day assistance from the concierge, walkie talkie for all day communication and many more exclusive services.

Pools & Spas

Three pools, a kids pool with water slides and toddler pool.YHI Spa (additional fees apply)

Golf

GOLF SPECIAL at Cocotal Golf Course 27 Holes. Valid for Travel Now to December 22, 2017

Rates Include:

  • Daily Unlimited Green Fees at Cocotal Golf and Country Club
  • Golf Cart is Mandatory and is Not Included (approx price US$ 40 per person per day, single use or shared carts)
  • Maximum Handicap 36
  • Golf Equipment Rentals (additional fees apply and must be paid directly to the Cocotal golf club)
  • Golf Rounds are Confirmed Subject to Availability
  • Advance Reservations are Recommended
  • Food and Beverage are not Included and Must be Paid Directly by the Guest at the Golf Course
  • Round of Golf are Non-Transferable or Exchangeable
  • All Rates are subject to change without prior notification

Entertainment & Activities

At The Reserve they offer an extensive and varied entertainment and leisure program with workshops and activities for adults and children (from 4 months up to any age) In the evening, enjoy a vibrant nightlife with evening activities, professional shows and live music, or try your luck at the casino

AMENITIES:
  • 24-Hour Front Desk
  • 25 inch T.V or larger
  • Air-Conditioning
  • All-Inclusive
  • Barber Shop
  • Business Center
  • CD Player
  • Cable
  • Ceiling Fan
  • Children's Play Area
  • Children's Program
  • Coffee Maker
  • Concierge Desk
  • Connecting Rooms
  • Currency Exchange
  • DVD Player
  • Deck, balcony or terrace
  • Fine Dining
  • Fitness Facility
  • Free Wi-Fi
  • Full Kitchen
  • Gift Shop on Property
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Hair Dryer
  • High Speed Internet
  • In room Mini Bar
  • In room Safe
  • Ironing Board
  • King Bed
  • Lounge/Bar
  • Medical Services
  • Mini-Fridge
  • Multilingual Staff
  • Nightly Turndown Service
  • Non-Motorized Water Sports
  • On-Site Check In
  • Outdoor Pool
  • Pool Area Bar
  • Private Sleeping Area
  • Spa Services (+)
  • Swim-Up Bar
  • Telephone
  • Tennis Courts
  • Top 10 Hotel
  • Wedding Services (+)
  • Whirlpool Tub
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5903 reviews
from Puerto Rico
Submitted on 24-05-2016
We came last year and we had to come back. Once again we had a great and lovely time. The hotel is very pretty and fancy, staff is awesome, food yummy and the beach is really nice. In every trip you meet staff that really impress you and I have to mention some of them. Starky Valoy from M-Bar you are awesome. Thanks for all those nice drinks you prepared to us. Luis Rubio and Rodney, incredible service at Passion (food so deliciuos too!), Horacio and Johnny Acevedo from Naos Restaurant were als... Read more
from Munich, Germany
Submitted on 25-05-2016
We spent 6 wonderful days at The Reserve Beach @ Paradisus Palma Real. We stayed in an amazing modern and clean room close to the beach. Customer Service was great especially the service by our kind concierge Luis was fantastic. The hotel offers many activities during the day and a great variety of restaurants for the evening. The one experience that was outstanding was the SPA treatment at the Reserve. All in all we really enjoyed our time and are thinking to go back next year!!
from London, United Kingdom
Submitted on 25-05-2016
The hotel more than delivered on my expectations. The service was exemplary and the different restaurants provided the variety I was looking for.Also the entertainment provided most evenings was wonderful!
from Kansas City, Missouri
Submitted on 25-05-2016
We came to The Reserve for our family vacation and had a wonderful time!! It is a lovely resort with the most thoughtful, kind, hospitable staff I've met! The beach was amazing and breathtaking! We could have stayed at the beach from sun up to sun down enjoying our days. Everywhere we ate the food was delicious and the nightlife was entertaining. I would like to personally thank Gustavo Rivera who was our family concierge. He went above and beyond to make our stay as enjoyable as possible! He a... Read more
from Boca Raton, Florida
Submitted on 25-05-2016
Our travel agent recommended this resort as a wonderful all-inclusive destination.......she was correct ! Our room was a Master Family Concierge Suite and it was awesome. It was a huge suite ! There was a Jacuzzi both in the bathroom and on the balcony. We had Eunicis Espinosa as our Concierge and she was FABULOUS ! She took care of everything and made sure that our Anniversary was a special one. She went above and beyond to make our vacation special. I have nothing bad to write. Restaura... Read more
from State of Sao Paulo
Submitted on 06-06-2016
Wonderful place. Everything runs perfectly! I recomend everybody visit and enjoy all the options and the beauty of Paradisus Palma Real.I hope I can return as soon as possible. Nice people and services.
from Brampton, Canada
Submitted on 06-06-2016
Stayed at this resort recently on business. The rooms are beautiful and clean as is the rest of the resort. Grace Arellano, our rep at the resort did a fabulous job making sure everyone was taken care of and that our activities etc went off without a hitch. Thanks for the special attention to my allergies Grace!
from New Haven, Connecticut
Submitted on 06-06-2016
Stayed at the resort for a wedding . Money spent was well worth it . food accommodation drinks all were great. They did a wonderful job with the wedding itself very hospitable & clean . Lots of activities to partaken if interested didn't spend any money other than tipping and that was it
from
Submitted on 06-06-2016
After our arrival the Staff sat us down,and explained what this beautiful resort was going to do for us.doing our stay.They were very professional at there job.We were shown to our oceanview suite,it was just like the picture Ive seen when making the reservation.A Great look of the pool and ocean,from the balcony.Our concierge, who's name was Leidy,She took Great care of us and all our needs,from dinner reservation every night to reserving our cabanas on the beach. Beach Staff was on point ever ... Read more
from
Submitted on 06-06-2016
First time in DR. Stayed at beach suites at the Reserve. Fantastic views and great service. Overall the hotel was very good. One of the best Caribbean all inclusive resorts. Very friendly staff and great service. Our dedicated concierge staff Dahiana was very helpful with showing around the hotel, amenities and setting up outside activities. Our kids loved her and she had a surprise every night at our room waiting for them every night. The manager at the club lounge ( Gerdison) was very helpful.... Read more
from
Submitted on 21-06-2016
This was our first time in the DR and the first experience at an all inclusive. There were 7 of my family members and we all truly enjoyed this! The resort is beautiful and immaculately kept. The staff was so helpful and friendly - Gabby, our host, made sure we had dinner reservations each night and checked on us daily. He even decorated the room for my son's birthday with balloons and had the staff at dinner sing to him and bring a birthday cake! Loved having all the options for meals. Als... Read more
from Bloomington, Indiana
Submitted on 21-06-2016
The resort exceeded all of our expectations. The rooms were huge, and very nicely appointed. My husband and I had a private garden room (beautiful!) and my older teenagers had a room with a balcony overlooking the pool. The service was excellent. As we were traveling with a larger family group (18 in all), Marlenia assisted us in getting reservations at different restaurants each night. She was awesome and checked in with us periodically to ensure we were having a great stay. Anytime we asked fo... Read more
from
Submitted on 21-06-2016
We had a swim-up room at the reserve and it was fantastic. I travelled w/ my wife for our honeymoon. We tried all of the restaurants and Aqua was our favorite. Our concierge, Jorge, was helpful making dinner reservations and ensuring our transportation was in order for our off-resort excursions. The staff, including cleaning staff, bar tenders, and waiters were all extremely nice and greeted you with a smile. It was nice staying at the Reserve because it is much quieter than the main resort and ... Read more
from Connecticut
Submitted on 22-06-2016
Me and my husband enjoyed this resort. It was amazing. The service was excellent and the food. I definitely recommend this resort for every family and couples. We will definitely come back. We didnt want to leave the resort. We also want to thank Fernanda GIL she did an amazing job helping us with planning and scheduling everything. I definitely give this resort a 5 star ??? - Joselyne & Juan Romero
from San Antonio, Texas
Submitted on 22-06-2016
I had been to the DR 10 yrs ago and had a great experience, but this was the first time for my girlfriend. The Paladisus was gorgeous! Way more than we expected. The beautiful manicured gardens and grounds truly made you feel like you were in paradise. We upgraded to Royal Service, highly recommend because of the private beach, the location of your room to all the amenities, the private pool and bar, and private rest the Palazzo. Maybe biggest plus for Royal service was the use of the YHI ... Read more
from
Submitted on 01-07-2016
My husband and I enjoyed the last 7 days at the Reserve at Paradisus Palma Real! Front desk staff upgraded us since we were celebrating our anniversary. Room was spectacular with a view of the ocean. Food was great as well. We got to try each of the 7 dinner restaurants. Each served unique food; our favorites were Aqua and Fuego. Victor Mateo was a great waiter at Aqua. We cannot say enough about how awesome our concierge, Kenia Lina, was! She tracked us down everyday to let us know our dinner r... Read more
from
Submitted on 01-07-2016
We stayed at the Reserve for a week for a family vacation. While we were there, we had great staff that helped us our. For example, Jordan, a waiter, remembered our drink orders for our breakfast and brought it to us everyday. On the beach, George Alriche was excellent. He worked hard and was fast in bringing us drinks. He also would stop by more often than some of the other staff on the beach. Finally, our concierge, Jorge Zorrilla helped us out a lot. He checked up on us to make sure we had re... Read more
from
Submitted on 01-07-2016
We visited Punta Cana for the first time. From check in to check out, it was fabulous. We were treated so very well upon check in and we're accommodate for upgrade to a swim up pool room which was fabulous. I highly recommend it. It is so worth it very private and your own pool right at your door. We were assigned Agustin Nunez as our concierge. He was so very professional and sweet to my family. We were adults and 4 children. He made reservations for us every night which was a huge help since ... Read more
from Fort Wayne, Indiana
Submitted on 02-07-2016
Very satisfied with our choice of the Reserve for our week long stay in Punta Cana. Facilities are excellent, staff was extremely friendly and accommodating, and the beaches are spectacular. Our concierge, Jorge Zorrilla, was the best and handled all our needs each day - plus he has a great sense of humor! At the beach, George Alriche was our beach attendant/waiter each day - he was awesome! He met us at the beach each morning and had a prime spot ready and waiting for us and then would cont... Read more
from New York City, New York
Submitted on 02-07-2016
WOW! Where do I begin the hotel is just so Beautiful. Specially the Kid Zone! I had so much fun with my 2 of my siblings! I met so many nice people! The workers here are so nice!! I met Yan,Luis,Dia,Ynes,Francisa,Ruby, Samantha,Guillermima. They where all so nice and Fun! ??? I don't want to leave SERIOUSLY! I truly recommend going to the Kid Zone!!
from Charlotte, North Carolina
Submitted on 04-07-2016
Paradisus the reserves What an awesome resort. Very nice room. We were given a master suite on the first floor. Room 4306. Omg the room was magnificent. Large oversized bed with soaking jacuzzi tub. The shower is made for two people. Mable floors throughout. Patio porch with jacuzzi tub. A private area to just relax. Microwave and mini refrigerator in room. However, the air is kept on low because you might get a Mildred smell. The room is kept clean and employees check the status of... Read more
from Lake Forest, California
Submitted on 04-07-2016
To start this IS a nice resort but priced on the High end of all inclusive resorts. We booked their "royal Service & Ocean front" and the room and view were fantastic. Royal service has their own check in area along with pool and bar area (no kids) restaurant (Palazzo) and reserved area on beach too. First i want to comment on service, Great in some areas and other areas lacking. I want single out "Wanda Correa" at SunSet Bar. She is there opening up at 7 and there till close at 6pm, always a ... Read more
from Taunton, Massachusetts
Submitted on 05-07-2016
1 Bedroom Suite - gorgeous with hot tub, shower, king size bed sofa, tv, kitchen area. It was like a little apartment. The beaches were gorgeous and the pool was awesome. This resort was made for everyone whether you were going as a couple or as a family. The pool side had something going on every day - whether it was a yoga, excercise in the water or a fun game. Places can be gorgeous but then you don't like the service, but the service was above 100% beyond excellent. They did everything ... Read more
from Brooklyn, New York
Submitted on 05-07-2016
Honeymoon vacation! Lovely place to visit will bring back all my family and advise others what a great place to visit for adults and kids The food was excellent and the staff was amazing wish I can live there
from Boston, Massachusetts
Submitted on 05-07-2016
The room, pools, restaurants, and golf course were all excellent. The staff are extremely friendly and helpful. I particularly bonded with my favorite bar tender Jose Acevedo, who was awesome and also increased my knowledge of the Spanish language.
from Greenville, South Carolina
Submitted on 09-07-2016
The Reserve is amazing! It's so quiet and relaxing, yet if you want to party and dance you can take a quick cart to the main property. This is nice because if you've had a long day, you can go get a quiet drink and early to bed without hearing drunk people below. It's definitely the best of both worlds! The rooms are all really nice. My husband and I stayed in a junior suite, and it was gorgeous, with a great view and beautiful features. The pool is fantastic with it's many little areas to la... Read more
from
Submitted on 09-07-2016
We are ending our week at the reserve at Paradisus and so sad to go! From the moment we arrived we were greeted with warm and welcoming service. We traveled as a couple and although there were a lot of families with kids we never noticed an overwhelming amount. The resort is very peaceful and spa like. We had Gustavo Rivera as our concierge and he could not have been better!! He was so wonderful to talk with and answer any questions we had. He also scheduled our dinners each night and made a poi... Read more
from Milwaukee, Wisconsin
Submitted on 09-07-2016
Overall my wife and I had a great week here. The beach is beautiful and everyone is friendly and will go above and beyond to make sure you are enjoying yourself. Gustavo Rivera was our concierge and did a great job of making us feel welcome and scheduling our dinner reservations. The food was reasonably good for all inclusive, the restaurants at the Reserve are definitely a step above those at the main resort. The locals told us that even though this was our first time to the DR it wouldn't be o... Read more
from
Submitted on 09-07-2016
This is our second time at the Reserve at Palma Real and it does not disappoint. The food and the staff, especially our concierge Gustavo Rivera have been great! The special treatment we get at staying at the Reserve is worth every dollar. I'm a big golfer and I didn't make any tee time reservations heading into the trip but Gustavo was patient enough to call the various golf clubs and make the reservations for me. Again, great friendly staff service here at the resort.
from Punta Cana
Submitted on 10-07-2016
this was our third time at the reserve and it always delivers, looking forward to do in it again .... Carlos doing the activities by the pool was great and Jorge our concierge was the best, second year in a row. The bartenders and waiters/waitresses were also amazing.
from Verona, NJ USA
Submitted on 12-07-2016
This was our 25th wedding anniversary trip that we researched for many months before deciding on the Reserve for six nights. We booked our room months in advance and upgraded to a swim up room with our family concierge a month before arrival. Milly our family concierge from the beginning was the greatest. Without her and the extra, extra effort she put into making our stay special would have just been another vacation. We had a two bedroom master suite with swim up and it was the best, almo... Read more
from Troy, New York
Submitted on 12-07-2016
It was an ok place-grounds exquisite, very clean, beautifully maintained-but the language barrier was very difficult-that said, maybe my fault as I do not speak Spanish. I found most of the time the staff just shrugged when I asked a question because they didn't understand me.
from
Submitted on 12-07-2016
We just returned from a 5 night stay (July 3 - July 8) at the Reserve at Paradisus Palma Real. We are a family of 4 that travels year round for kids sports and business trips. We needed time away to just relax and not have to worry about anything. This resort seemed like a perfect destination based on the wonderful reviews. Upon our arrival at 4pm, our concierge Lucia (?) took us to our room (5203 - Master Swimsuit suite). After walking us around our room, she said she would return at 10am... Read more
from Wayne, New Jersey
Submitted on 13-07-2016
The person that was helpful to our family was FABULOUS. Yessica was just lovely and cared about our needs. The room was kept very nice and clean. The food was so so and the entertainment at our hotel did not exist.
from North Charleston, South Carolina
Submitted on 13-07-2016
Excellent family vacation. The hotel and staff were excellent. The shows offered at night were a bonus, I did not know about them prior to our trip. Edward Peguero was awesome in helping us with anything we needed.
from
Submitted on 16-07-2016
This is my first time in this resort and the county too. The service is very good and the employees are great and attentive. Me and my family met some of them like carlos and Miguel. The instructors of aqua gym, zumba, ect... We are thinking about to come back just because the people are kind.
from
Submitted on 16-07-2016
My wife and I traveled to the Reserve with our twin 6 year-old boys. We had the family concierge package and were lucky enough to receive Andy as our concierge. From our arrival and his private tour of the entire resort to the check out and setting up of our transportation back to the airport, Andy took care of us. He made sure that we got reservations at the restaurants we wanted and treated our boys to balloon bubble baths, sand toys for the beaches, and other special gifts throughout our s... Read more
from
Submitted on 16-07-2016
To be in my country is one of the best feelings. I love it here and the people are so welcoming and extremely friendly. We have done aerobics, Zumba, and so much more. Carlos Pena and Miguel cedano are very nice here.
from
Submitted on 17-07-2016
If you want some AMAZING entertainment while enjoying a drink, Visit Miguel at the bar right outside of Rare Steak house. Me and my friends went to visit him 2 nights in a row and both nights he had totally different tricks. He should actually have his own show or audition for American's Got Talent!!!!!!!!! Please go and Visit him.
from
Submitted on 17-07-2016
We had an amazing time ! this resort Is an awesome place to be. The people make it better place. Like Carlos peña and Miguel cedeno with them activity everyday. We love the service and the pool is very clean we'll definitely back!
from Kinnelon
Submitted on 20-07-2016
Excellent hotel - the Royal Service upgrade was definitely worth the cost. The service, was excellent and the food was very good considering it was an all-inclusive resort. Would recommend the resort without hesitation. The only complaint was related to the golf package at the Cocotal course. The course was great but the golf carts were horrible. For a top rate resort it was embarrassing.
from Adamstown, Maryland
Submitted on 20-07-2016
I traveled here with my 2 sons (ages 15 and 21). I booked this resort due to the reviews on trip advisor and restaurant selection. When we arrived around 2:00, our room wasn't ready so we were told to have lunch and come back at 3:00. When we returned our room still wasn't ready but after waiting a little longer, Kelvin told us that we had been selected for an upgrade to the beach front portion. After seeing the room and confirming there was no additional charge we gladly accepted. We were... Read more
from
Submitted on 21-07-2016
We had a wonderful time at the Reserve. We were there with anther couple and a total of 3 kids - ages 9-11. The reserve pool was great with plenty of shade and lots of seating areas. Our favorite waiter at the pool, Luis de la Rosa, was especially fun and attentive. He kept the bar stocked with extra Budweiser for us!
from
Submitted on 21-07-2016
This is the calmest hotel on the Palma Real! The staff is soo nice, the bar is great, and it's beautiful! Our advisor, Gabriel Bobadilla, was super helpful and always willing to go the extra mile. His friendliness was comforting and delightful!
from Punta Cana, Dominican Republic
Submitted on 21-07-2016
Miguel Cedano and Snoopy were great hosting the many activities of the reserve hotel. They led things such as Zumba and aerobics everyday were were here. They were also very kind and helpful to my whole family!! They made it great for us!!!!!
from
Submitted on 22-07-2016
The Japanese restaurant Mizu was excellent and the service provided by Chef Analquis Molina and server Keidy was superb. The food was the best in the resort and service was great. Definitely will be returning. The meat, rice, sushi, wine was top.
from Argentina
Submitted on 23-07-2016
To start with, the kindness of the staff is simply INCREDIBLE!! The attention received throughout the trip was stunning , like the room and housekeeping. I would especially like to recommend two people which i think that are outstanding. Andy Constante and Enso Luis. Andy Constante was my "Family Consierge " which I appreciate having as it provides an excellent customer care , plus a service from another world. Enso Luis works in the bar and not only makes spectacular shots , but is also a very ... Read more
from
Submitted on 23-07-2016
This is the first time that we visit a resort as beautiful as this. We would like everyone else to know how awesome the service and employees are. The pool is very clear and the rooms are perfect. We want to highlight some of the employees: Carlos, Miguel , and Francisco. The entertainers are also working hard all day long every day. Also the waitresses and waiters who work with them are: Ricardo and Carlos from Fuego and the chef Eulin Martinez. From the Reserve are Anthony Byas, William Javier... Read more
from Bronx, New York
Submitted on 23-07-2016
We want to personally thank all the staff at The Reserve at Paradisus Palma Real. This was our first visit and definitely won't be our last! All the staff was super friendly, helpful and attentive to our family. We want to highlight some of the staff that were exceptional during our stay. We had some of the best food cooked by the awesome chefs: Felipe, Ricky, and Franklin at the Gabi Club buffet - thank you for the salchicon and queso frito every morning! Eulin Martinez at Fuego restauran... Read more
from Saint Louis, Missouri
Submitted on 23-07-2016
My family and another just returned last night from our first trip to the DR, and we all stayed at The Reserve based on a lot of research and reviews we found on this site. Overall, I am giving our stay a 4.5 out of 5 stars, just subtracting a little because of some confusion we experienced at the beginning of our stay. Once that was worked out, I absolutely give a 5-star rating. The confusion at the beginning of our stay may have been due to a communication issue. We booked our stay at The... Read more
from Houston, Texas
Submitted on 27-07-2016
My husband and I visited Paradisus for our honeymoon! What a beautiful place it was. There is a lot of verity in dinning just make sure you make reservations, we did them all the day we arrived for the remaining of our trip. If you like a buffet better than a la carte then you will not be disappointed with all the delicious food they offer. The drink are made with premium liquor which i loooved!! Also room service is great! Beautiful gardens with real flamingos and do not get me started on that... Read more
from
Submitted on 27-07-2016
This is an excellent resort with great facilities and quite a lot to do for children. We were in the reserve section of the hotel which was exclusive and smaller than the main resort. If you like a quiet area this is the best but if you prefer it to be a bit busy and active then the main resort is better. It has more life and there is a bar with music every night. We were In block 53 which is the last block which was furthest away and quiet. THe resort was lovely and the waiters and staff w... Read more
from Miami, Florida
Submitted on 27-07-2016
I can say the spa will make you free!!! It's one of the best spas I have been to. The food at the restaurants are incredible and the royal service to die for. I HIGHLY RECOMMEND THIS PLACE. The pool and the swim up bar are incredible and the employees phenomenal!!!
from San Ramon, California
Submitted on 27-07-2016
I'm a travel consultant that took nearly 50 extended family to The Reserve at Paradisus Palma Real from June 16-25. It's taken me longer than I expected to sit down and write this review and its long, so bear with me. I have to give credit to the staff, especially Glenys in the reception area, for helping me manage all the room requests and sorting out all the details so my guests would have a seamless checkin. By the time we were done, the rooms were set, all the paperwork was complete and each... Read more
from New York City, New York
Submitted on 28-07-2016
Great time, nice people, beautiful place. Shuttles to beach were slow. Rare and Oleo were not very good restaurants. the other restaurants and buffets were excellent. I recommend the rooms with the pool in the back.
from
Submitted on 30-07-2016
Paradisus Palma Real is beautiful, clean, fun and relaxing. From arrival to departure, the trip was great. As we were not traveling with children, we upgraded to Royal Service. It was worth every penny. Check in was simple. This is where we were introduced to Angel, our private butler. He gave us a tour of the resort and took us to our room. He did most everything for us from dinner reservations, beach cabana reservations, and having our hot tub in our room ready for us. The Royal Servic... Read more
from
Submitted on 30-07-2016
We stayed for 6 nights in a two-bedroom family concierge suite at the Reserve at Paradisus Palma Real with our 4 teen and pre-teen daughters. We could not have had a better experience! The resort grounds are absolutely beautiful and well-maintained. The pool at the Reserve is very large and not too crowded. No need to go out at 7 AM and reserve a chair or bed - there are plenty at all hours of the day. I have to say how wonderful our concierge, Alexander, was. He went out of his way to m... Read more
from New York City, New York
Submitted on 30-07-2016
An experience of a lifetime. The best hotel I have ever been to. Service, food, people, entertainment and above all is the ambiance and cleanliness is phenomenal. Not all inclusive places give you such high quality food and drinks.
from Richardson, Texas
Submitted on 31-07-2016
This is nice resort and for the area and price it was a little high. I have paid about the same at the resorts in Cancun and the resorts were much more nice and the food option was a whole lot better. The main resort has a beautiful view vs the Reserve's view. My room was great and as always good service. The staff was very friendly and smiled all the time. They made you feel welcome and took care of my every need. I came down with something to where If I ate I would be going to the bathro... Read more
from Sparta, New Jersey
Submitted on 31-07-2016
The Reserve at Paradisus Palma Real exceeded our expectations. We just returned home to New Jersey on July 28, 2016. We booked through Costco Travel. The hotel rooms were beautiful, the grounds were gorgeous, and the food was excellent. Eunicis Espinosa was wonderful as our family concierge. She met us each day to make sure we had everything we needed. She booked our restaurant reservations for dinner each night. Obeidy Rodriguez took care of us on the beach. He greeted us each day and ma... Read more
from Miami, Florida
Submitted on 03-08-2016
This hotel will blow you away. it is impeccable in details and great service. Gustavo Rivera was our Concierge and he is great 100% recommended. We stay here for 7 days and we will come back. the food is great and the buffets are to die for.
from Orlando, Florida
Submitted on 03-08-2016
I was blown away with this beautiful oasis in Punta Cana! The Property. People and price were phenomenal! The staff were so extremely attentive. Their detail to food and service ands cleanliness was exceptional! A big shout out to my Dominican natives- shaky-shaky director of entertainment. All the bar attendants. A special thank you to Dionis - our dinning organizer was super special he made every meal we had at the buffet dinning room amazing! El Moreno- fitness instructor was awesome with m... Read more
from Whitestone, New York
Submitted on 03-08-2016
Stayed here for 6 days with a family of 4 (2 adults, 2 children under 8), we booked the reserve. Great resort, grounds beautiful, beach and pools clean, plus the food was good. We tried all the restaurants with great feedback. Nightlife is classy for all genres. No complaints from us. Staff at the resort work super hard to make sure your stay is pleasant. Francisco Estrella at the beach was awesome! always took care of us, specially the kids. Would definitely think about coming back in the near ... Read more
from
Submitted on 03-08-2016
Carlos Rosado was a wonderful concierge, he cared for our every need and made sure that we were having a great time! He made our reservations, showed us around, lead us to different activities, and even just sat around with us to talk about what we wanted to do next. Truly a wonderful place to stay and will totally be back!
from
Submitted on 03-08-2016
First and foremost, the hospitality of this resort from start to finish was amazing! We traveled to Punta Cana,DR to the Melia Club: The Reserve at Paradisus Palma Real for our Honeymoon. There could not have been a more elaborate, exotic, intricate location for us to relax for the week after our honeymoon. During the week, we ate at several of the restaurants. We went to Fuego the first night. Fuego was good, it was just a little more adventurous than what we are accustomed to. The ceviche w... Read more
from New York
Submitted on 06-08-2016
Came in as a member, found roaches around the sink,could not get proper dinner reservations with the concierge,cold showers after coming back from the beach,warm water only in the morning and after sitting at the beach all week ,Did not get drink service ,had to go up to the pool bar.I will not be going back.need better conceirges for the vac club
from
Submitted on 06-08-2016
The people I was able to talk to were very hospitable as well as friendly. I would recommend this hotel to anybody that comes to the Dominican republic. -Miguel Cedano was one of the people I can remember as being very kind -Also Nestor Guillermo was extremely nice and fun to talk to. He kept a conversation over a long duration of time and it was all good talk. -Carlos Peña Francisco and Miguel Cedano were great activity directors and they were able to have me try things i didn't think I'd... Read more
from Brooklyn, New York
Submitted on 06-08-2016
Go to The Reserve at Paradisus Palma Real for your best vacation. The rooms are large, accomodate families and provide excellent living quarters away from home. The service from all employees is excellent, no request is too small. The restaurants provide an array of choices. Our consierge Edward Peguero, provided guidence for our dinner choices, We enjoyed all his recommendations. Our favorite was Aqua, where we enjoyed the fillet mignon and the osso bucco. We found that the buffet satisfi... Read more
from
Submitted on 06-08-2016
My family of 8 had the most amazing time at the resort. We had the best concierge, Edward Poquero,who was extremely helpful, personable and overall sweet guy. The entire staff was warm and friendly and treated us like we knew them for years. Had amazing service at their restaurant Mizu. The grill chef Sosa and waitor Antoni Byas were fantastic. I would definitely recommend the Palma real Reserve to everyone.
from Chicago, Illinois
Submitted on 07-08-2016
We had an amazing time at the Reserve. The suites are massive and the pool is both private for couples and fun for kids. The buffet at this all inclusive hotel with fresh fruit combined with meat, fish and eggs cooked to order. The service was just amazing. Our daily server Jordan Perez was always on hand to get us a cocktail, freshen up our coffee or give us some thoughtful advice on how to navigate the resort. We had an amazing time!!!
from Charlotte, North Carolina
Submitted on 10-08-2016
The resort is on a beautiful stretch of white sandy beach. The Royal Service was well worth it and made us feel vey spoiled! We loved relaxing on our private Bali bed under a palapa while sipping yummy piña coladas. We would definitely go back again!
from
Submitted on 10-08-2016
We recently returned from a wonderful family vacation at The Reserve at Paradisus Palma Real. Our trip was made even better by our Concierge, Irvin Nolasco. Irvin took care of our dinner reservations, assisted with setting up our excursions, set up special arrangements for my wife's birthday and checked in with us everyday to ensure everything was going smoothly. Many thanks to Irvin for a job well done! Joe G
from
Submitted on 10-08-2016
My wife and I visited The Reserve at Paradisus Palma Real and it is by far the nicest place we've visited. The facilities were excellent and the staff were more than accommodating to all of our needs. Everyone was very welcoming and treated us like family. Our bartender Enso Luis Rosario was the best!! When you go make sure you look for him, he works at the Pool Bar! The only thing that we didn't like was its so far from the beach. It's not an issue because they have golf carts transporting peop... Read more
from Lithonia, Georgia
Submitted on 10-08-2016
One year ago on 8/8/15 my husband and I were fortunate enough to get married in Paradisus Palma Real. I apologize for waiting so long to write a review, but we had so many new beginnings this year. Our wedding and our stay was absolutely spectacular! We personally stayed at The Reserve Paradisus Palma Real and the service there was top notch. Juan Jose Rosa always made sure we had what we needed even before we could think of it. The employees at The Reserve Paradisus Palma Real and Paradisus P... Read more
from Flanders, New Jersey
Submitted on 11-08-2016
This place was beautiful. I consider myself a foodie and I was blown away with the meals I had all week. We had the family concierge service and I feel it was worth it. My wife and 3 kids had a great time. I used Tripadvisor and it's reviews to help decide on a vacation destination therefore I will go into details for those interested in reading about my experience. Website: While trying to determine a vacation destination I found their website to be terrible. I truly chose the place bas... Read more
from Iowa
Submitted on 12-08-2016
Our family has come to the resort once before and we loved it then so we decided to come back again and we hated to go home! We will definitely be coming back again. Our personal concierge Gerson Padua was the best of the best. He was so attentive in making sure we were enjoying everyday at the resort and making sure everything was ok. He always greeted us with a warm welcome and amazing smile. Thank you Gerson for making sure everything was ok, you are Awesome!
from Toronto, Canada
Submitted on 12-08-2016
I travelled with my 10 year old daughter and because this was our first trip to the Punta Cana, I wanted to make sure it was extremely special, so we stayed at The Reserve. Our flight arrived very late and when we checked in we were given a frozen drink and shown to our room. I was very surprised and extremely impressed that our angel of a concierge Andy Constante came to visit us and provided us with a tour, a cell phone and promised to book a cabana on the beach the next morning. Throughout ... Read more
from South Miami, Florida
Submitted on 12-08-2016
I stayed with my husband & teenage daughter for a week at The Reserve & we simply loved it !! Our concierge was Laura Castillo she was great and made all of our dinner reservations daily , checked in on us everyday including coming out to the beach to see if we needed anything & the best thing was she would bring to our room in the afternoons fresh fruit, cheese & cookies which we truly enjoyed. The Reserve side of the hotel was very beautiful & quiet it's further away from the main hotel so i... Read more
from
Submitted on 13-08-2016
Went on vacation to this all inclusive resort in August 2016. Everything about it was amazing! The food, the facilities and location. The people were all super friendly, helpful and accommodating. Special shout outs to Irvin Nolasco, our concierge, who booked our reservations at the restaurants and made sure we were happy everyday. We ate at Passion and our servers were Marcos, Hector and a couple of other people, (sommelier), but unfortunately, I forgot their names. But everyone gave us phen... Read more
from San Juan, Puerto Rico
Submitted on 13-08-2016
This hotel is amazing. The Staff is even better. The hotel is a complex and the Reserve is part of the Paradisus but isolated. Yes, a bit more private, BUT, the beach is at the Paradisus, the better restaurants and buffets (WAY BETTER) are at the Paradisus, The bars, the party, the good times are at the Paradisus, NOT the reserve. And the Reserve is . They will drive you from one hotel to the other one in a golf cart but If I return I will definitively stay at the Paradisus. We though the Reserv... Read more
from New Jersey
Submitted on 16-08-2016
Wish we could stay longer! Beautiful beach front resort, great foods & entertaiments. Most fun and relaxing time we had. Will diffinitel be back with friends. Beautiful beach front resort, great foods & entertaiments. Most fun and relaxing time we had.
from
Submitted on 16-08-2016
Everything about this resort was AWESOME... Especially the food, drinks, music, and the workers! Everyone here makes sure you have a great time! Shaky Shaky and Snoopy DJ Brayan angel coco loco caramelo Miguel cedano Laura ,Pamela ,crew dancers , Johanna banana, performers, the acrobats all the show performers and everyone else make this place super entertaining! The workers taught you how to dance and made it fun while doing it. The ocean is a fun place to be with parasailing, beach volleyball... Read more
from
Submitted on 16-08-2016
This resort was amazing!!!! AWESOME staff, very fun and inviting!! Restaurants were to die for (AMAZING)!! Very family friendly, very fun kids activities day in and day out!! Amazing DJS at night, crew dancers, with all the guys and entertainment team snoopy, shaky shaky, coco loco, Miguel cadano Laura caramelo Pamela are amazing and very talented! You can enjoy kayaking,paddle boarding and many more water sports! Phenomenal night shows! 10/10 would recommend this resort for a vacation to the D... Read more
from
Submitted on 17-08-2016
Great service & amazing food! Thank you Chef, Fierro Perez & Luis Beltre! I totally recommend the hotel! It's beyond my expectations not only the resort but the service & food! Looking forward to come back in the future again with family & friends!
from
Submitted on 17-08-2016
There were loads of activities and things to do. Everyday was not boring because there was something to do. The food was really nice and the room was outstanding. The guides Francisco Reynoso and Luis Varela - Snoopy Miguel cedano were the best. So me and my family love this place and entertainment are the best
from Carmel, Indiana
Submitted on 08-09-2016
Our honeymoon was absolutely wonderful. This was my first time at an all inclusive resort and it was great! The property is beautiful with lots to do. The beach had a lot of seaweed which was disappointing, but wasn't a huge issue for me. The service was spectacular. Our personal concierge, Dahiana, was amazing and was great support throughout our entire stay. She booked reservations for us every night for dinner, and made sure that we were comfortable and happy throughout our stay. Our Somelier... Read more
from Toronto, Canada
Submitted on 08-09-2016
My family and I visited the Reserve at the end of May/ beginning of June and it was an amazing holiday!! The drinks (try the sangria), food, atmosphere and entertainment were all fantastic and the staff at the resort was truly terrific. It is unreasonable to expect that everything you encounter on your holiday will be perfect, so when we arrived to our room and a few minor things needed attention (e.g. tv remote needed batteries, pull out sofa not ready for the kids, broken lamp), that was fine... Read more
from
Submitted on 08-09-2016
bartenders genaro vasquez, virgilio, willian are awesome. great drinks and friendly atmosphere. activities miguel cedano zumba aerobics. kids zone that has many activities. highly recommended hotel was very high class and comfortable
from
Submitted on 09-09-2016
This place surpassed all of our expectations! The staff was so great, friendly and made us feel like we were at home. Gustavo took the best care of us and made our honeymoon extra special. We couldn't have asked better service and we can't wait to come back! Thank you guys for the best honeymoon ever ???
from Brooklyn, New York
Submitted on 09-09-2016
My daughter and I spend a week in the Reserve this May. Overall we were happy. The food was mostly good, with a few minor exceptions. Lots of fruit, salads, ceviche, and healthier options available. Breakfast was plentiful and quite good. We usually had lunch at Fuego. Olio was our worst meal we had there, mostly due to very slow and poor service. Vento and Rare were quite good, but not exceptional. The facilities are quite beautiful and nicely maintained. My daughter was not super fond the... Read more
from
Submitted on 10-09-2016
Nice hotel, beautiful location, large suite. The main important item is staff. Huge Thanks guys for your job!! Special thanks to our concierge Gustavo Rivera!! Smart, quick, professional assistance!!! Always smiling, always positive and veeeeeeryyyy sincere!!!! We love you, Gustavo!!!
from
Submitted on 10-09-2016
Another outstanding recommendation from our butler Samuel. This man was always there making everything perfect. Plus he had Champagne waiting for us after our message wish I cud rate Samuel even higher than 5stars
from Tupelo, Mississippi
Submitted on 10-09-2016
Had an amazing time. And had awesome minibar service from Rancel Valdez and Neidinson Sosa. In addition our rooms were kept amazingly clean daily by Maria Silverio. But all this couldn't have been possible with out help and assistance from Ms. Cruz (from front desk).
from Hackettstown, New Jersey
Submitted on 11-09-2016
Outstanding facilities and overall services.We stayed at the reserve beach club in from of the ocean , brand new beautiful suites , great concierge service. Great food and activities for the family everything under the astonishing Dominican sun and the warm and healing Caribbean waters
from Long Island, New York
Submitted on 12-09-2016
Our concierge Ramon Marte was the best, very accommodating and could find us no matter where we were. We were a group of twelve and had no problem getting reservations in the preferred restaurants. The grounds and the pool areas were beautiful.
from Nashville, Tennessee
Submitted on 14-09-2016
4th trip here and as always fantastic resort. This trip stayed in new reserve oceanfront room. View from room balcony was spectacular. Rooms are directly above the Gabi beach bar and adjacent to main pool so can be a little loud with activity and music but the noise stops about 11pm. These are the best rooms if you want view and to be in middle of activities... if you want privacy and quiet and don't mind the golf cart commute of 2-3 mins then stay in the nonocean front reserve rooms. ... Read more
from
Submitted on 14-09-2016
Amazing hotel and service. Our conserge was Yessica Reyes and she was very accommodate. For my moms birthday she not only decorated the room but also decorated section In the restaurant. We were really impressed with the food and service in the restaurants. Our favorite was fuego and rare stake house. Our family loved the hotel and would love to come back.
from Seattle
Submitted on 14-09-2016
Family city! If you want a small quiet resort, this is not the spot. We loved the staff, service and access to food and drinks. We decided this would be a great place for large group of friends to go on a trip to, not a honeymoon.
from Toronto, Canada
Submitted on 15-09-2016
My family stayed in an oceanfront room for 7 days and we absolutely loved it. I still miss the view and would love to go back! The Beach Suites are awesome as you are in the middle of everything but still have all the Reserve benefits. Rooms are huge, clean and modern. I have to give thanks to Ladizon Reyes in Reserve reception for giving us such a great room. I also must thank our concierge Laidy. She goes above and beyond to make your stay enjoyable. So friendly and helpful. She defini... Read more
from Alexandria, Virginia
Submitted on 15-09-2016
The Hotel was vey nice and clean. Lots of activities for adults and children. The Kids Club was awesome and the staff was very nice. The beach had lot of see weed, so if you like to spend time on the beach maybe September is not the right time to travel. The sea was also kind of rough.
from New Jersey
Submitted on 18-09-2016
My family and I spent 8 nights at the Reserve at Paradisus Palma Real in August. Overall, I would say the experience was very good at the hotel. Kids loved the pools and my husband and I enjoyed the food. The room was a little iffy because it definitely needed some minor repairs. ie: the handle to the cabinet was broken and hanging off the door, the patio door to the terrace was broken and could not be opened. But what really made this review a 4 star rather than 5 is someone stole an arti... Read more
from Rome, New York
Submitted on 18-09-2016
Enjoyed my first time at the Paradisus. Would highly recommend this resort! The resort exceeded me expectations. The accommodations were wonderful, housekeeping staff and front desk staff were helpful, restaurant food was delicious, and there was nothing to complain about. Would definitely visit the resort again!
from Los Angeles, California
Submitted on 19-09-2016
Five years ago, my husband and I chose the Reserve at Paradisus Palma Real for our honeymoon destination. We were so impressed with the relaxing environment, life-enriching classes, and customized service that we decided to celebrate our 5th Anniversary back where it all began... this time we brought some friends!! As soon as we arrived at the hotel we were greeted by our concierge Sandy who did an amazing job arranging all of our activities, booking dinner and setting up personalized experien... Read more
from Schaumburg, Illinois
Submitted on 19-09-2016
We originally booked a 1 bedroom master suite with a walk out to the pool at the Reserve from 9/10 to 9/17. It was much further from the beach than we thought it would be and it seemed way too secluded and quiet for us. So we used some of our Costco credits and couple of bucks and upgraded to a junior suite right above the Gabi Bar. It offered an incredible view of the ocean and impeccably decorated. Except for a loose knob on one of the shower faucets that fell off daily and a pretty sparse... Read more
from
Submitted on 19-09-2016
The resort itself is spectacular; the rooms, the beach location, the food, the activities, we have no complaints at all. But what makes this place special are the people. Starting off with Sandi Gil, our concierge. We didn't have to make a single dinner reservation. He had great surprises for my hubby and I. He helped us connect with a reputable company for our excursion to Hojo Azul. The entertainment, activities, and serving staff/team were phenomenal. We were laughing and enjoying ourselves ... Read more
from Fairfax County, Virginia
Submitted on 22-09-2016
Recently I had the pleasure of staying at the Reserve at Paradisus Palma Real Resort. I was there for 4 nights and 5 days. The food was some of the best had at a resort and combined with awesome drinks, I literally slept 12 hours each night. I was served everyday by Mr. Tomas Guerrero in the main buffet restaurants. Mr. Tomas Guerrero brought us coffee and drinks everyday with a smile. Afterwards, we would go to the bar for more drinks served by Mr. Linoy Familia Perez whom made the best m... Read more
from
Submitted on 22-09-2016
Great Hostess!! Always pleasant and mucho energy!!! Cool person. Our concierge Edward Pegero was awesome and very polite. He was very helpful on setting things up for my husband and I on our anniversary.
from
Submitted on 22-09-2016
Had a great time and can't wait to come back with the kids. The pools were clean, drinks were great and restaurants were delicious. Staying five nights still left us with things to do. I would also highly recommend the spa which was very relaxing.
from
Submitted on 22-09-2016
My sister and I stayed at The Reserve last year and came back again this September. The service at The Reserve is phenomenal. Staff are friendly, accommodating, and all in genuine good spirits. From Edward in Customer Service, to Carlos, entertainment extraordinaire, and so many bartenders: Nestor, Clayton, Jose, Kenny. We felt so special from absolutely everyone! Someone recrecently posted that the Reserve is too far from the beach. It was a short nice stroll for us (5 minutes) through beau... Read more
from London, United Kingdom
Submitted on 22-09-2016
My family and I love this place. We really had what we were expecting to. The best service and pool. Excellent poolside entertainment and always gets all the guests involved. We love Carlos and Francisco
from New York City, New York
Submitted on 25-09-2016
Our 7-day (end of Aug. to early Sep.) vacation was just what we needed. A one-stop destination to relax, activities for our daughter and a great setting. Nice beach, many different pools, restaurants & buffets, entertainment and friendly staff. The Reserve was an oasis unto itself in the Paradisus Palma Real resort. Although the resort's golf cart transportation service was timely and always available when we needed it, going to the beach was a bit of a hike. The staff were very accommodati... Read more
from Boston, Massachusetts
Submitted on 25-09-2016
We stayed here with 6 family members including our 2 kids. We have stayed at the Reserve at Paradisus Punta Cana as well, which had the same layout and design. We all agreed the rooms and food were better at the Palma Real. We chose 2 swim up rooms which were perfect as it gave us a place close to the room to relax and lounge/swim during the day. Food was excellent, we especially liked Bana, Olio, Mizu, and Naos buffet (biggest/best buffet we have seen). We didn't have a problem with reserv... Read more
from New York City, New York
Submitted on 26-09-2016
We enjoyed our family vacation and would tell anybody that is going to this hotel in putna Cana you will be treated like family. it's very friendly staff that makes you feel like your important and they really care about your needs
from Millbury, Massachusetts
Submitted on 26-09-2016
Beautiful room .. Family concierge service is the best. Some people at the reserve who need special mention 1. Alicia at family concierge 2. Kenny at the Gabi bar 3. Juan at pool concierge 4. Primo at beach concierge 5. Louis at kids zone All these people and many more were Outstanding with their service and made Our stay the best ever.. Will definitely visit again
from
Submitted on 27-09-2016
Loved the service , beach , Zumba by the pool. Miguel Cedano for activities, aerobics and dance lessons. Excellent instructor. We loved the variety and quality of the food At the beach Primo is the go to guy. Can't wait to return for an extended vacation.
from Brooklyn, New York
Submitted on 29-09-2016
Loved the service, beach, and especially KIDS ZONE. Kids Zone is paradise for kids. Its like kids have their own Vip resort inside of the resort. The staff was extremely friendly and helpful. If you have a child who is 1 or older make sure to sign them up for kids zone on the first day. Overall very kids friendly place. Special thanks to Francisca, Ines, Yani, Ysmeli, Alexandra, Luis, and Nika ( Elliet and Michael cant stop talking about you guys and cant wait to come back :) )
from
Submitted on 29-09-2016
We have had a great time in this beautiful all inclusive resort. The weather was very cooperative. Food was good. Staff excellent and very attentive. Specifically the entertainment team consisting of snoopy Miguel cedano Francisco reinoso Carlos Peña gosolina cheki cheki. A great place to rejuvenate!!!
from Bradenton, Florida
Submitted on 29-09-2016
Had an amazing time at the reserve at paradisus palma real thanks to the amazing staff!! A huge shout out to Snoopy, Miguel Cedano, Eduardo on the paddle boards, Juan Tiren, Jose the bartender, Francisco for teaching us black jack and Francisco from the gym. One of the best vacations we have ever had!!! Thank you to the staff for making it so sensational.
from
Submitted on 30-09-2016
The hotel was wonderful. The hotel provided an excellent vacation experience. The food was wonderful and the accommodations were first class. The staff treated us with the up most care. Especially Carlos Rosado and Juan. When vacationing do not forget to tip the staff for their service.
from New york
Submitted on 30-09-2016
I stayed here in early Sept, so the resort was pretty empty, probably about 40% occupancy. Things are always great without the crowd. So this review might not be accurate for you if you plan to stay during busy season. This is the Reserve section of the resort. You have access to everything in the main resort. Since the resort was not busy, the checkin was a breeze. i did the online checkin prior to arrival which seemed to speed up the process since they already had all my info. ROOM - The ... Read more
from
Submitted on 11-10-2016
Eunisis was awesome. Always available. Andy who covered while she was gone. Amazing too. ENZO at the bar who kept cleaning my glases. The manager juan went beyond the call of duty and made our stay incredible, he highly recommend this as your vacation destination. The house keeping Altagracia, Rosanna and Glennis. We received a call every day to confirm how our services were. The spa was incredible, the staff was amazing, Ana, Rosa, ironeli, Clara. Well return next October.
from
Submitted on 11-10-2016
There were many reasons we loved this resort, but the people were the main reason and Carlos was especially wonderful. He was always friendly and helpful and he was always there with a smile or a helping hand. He taught us how to dance and made pool time fun with aerobics, spinning classes, etc. I will always remember him, and the wonderful time he showed me and my family. Thank you Carlos!
from
Submitted on 11-10-2016
This is amazing place. Excelent attentions and good foods and service. I fully recomend this pace for honey moon. Thank to Carlos and snoopy for the sushi workshop! Thanks. Esp. Lo recomiendo. Es un lugar excelente y muy atentos y con sorpresas para casados en su luna de miel. Nice
from Laval, Canada
Submitted on 11-10-2016
Let me first start off by saying that I've been to many all inclusive and this one is by far the best resort I've ever been to. I know all the reviews are saying the same but please trust when people say this as it is very true. Although the grounds are beautiful, the service is what truly makes this resort shine. To those looking to book at the RESERVE section: I would suggest to do so if you have a family as the Reserve is very kid friendly. As for couples, I would stick with the main hotel.... Read more
from
Submitted on 12-10-2016
Verry nice people and staff. Special thanks to Ramon Marte and Fransisco from the Gym. They did a great job with a verry personal touch and care. The hotel park is beautiful and all the people Ara verry kind.
from Brownsburg, Indiana
Submitted on 14-10-2016
This was without question the best vacation we ever had. Our hotel was outstanding, the food was good and the ambience was beautiful. However, none of this would've been possible without our concierge Eunicis Espinosa. She was professional, detailed oriented, polite and made our experience 1st class. We will definitely be back and request her specifically!
from
Submitted on 15-10-2016
The perfectly placed hotel at the shoreline of Punta Cana offers a very open and familiar atmosphere with a lot of space for relaxing, enjoying the warm weather and just enjoying life. The hotel's slogan "the pure freedom to just be" describes the lifestyle of The Reserve in a very accurate way. A lot of activities (namebly by the entertainers Miguel Cedano and Francisco Reynoso) and every day live-music make your holiday in the dominican republic a very enjoyable and tedious stay. For me, as a ... Read more
from
Submitted on 15-10-2016
What a wonderful time we're having at the Reserve at Paradisus. Not just were the people very friendly but also was the entertainment (Miguel Cedano for Zoomba, Francisco Reynoso for Black Jack and many more) great. The bartenders (Virjilio and Julio) always knew exactly what I wanted and were always very friendly. Over all we had a lot of fun and the location was obviously amazing. Right next door there is a beautiful golf course (green fees included) where you can play until the sun sets. I ca... Read more
from
Submitted on 15-10-2016
Came here for my 10 year anniversary with my wife and family! The resort is great but the staff is unbelievable! Whatever the shortcomings were the staff fixed them and made up for it! Our concierge Suly is absolutely amazing! She truly made our experience unforgettable! I really have no words to describe how helpful and warm she is! It's hard to find staff who cares! She truly cares!!!! She made everyday an experience. Suly decorated our room with balloons and rose pedals, She also wrote us s... Read more
from London, United Kingdom
Submitted on 16-10-2016
We spent a week here for our honeymoon. It was both our first time in the Dominican Republic. The facilities are excellent - a lovely all inclusive resort with friendly staff and good quality drinks on tap! The resort is modern and finished to a very high standard. Food at the buffets is very good, as are the a la carte restaurants. The hotel grounds are beautiful and maintained to an immaculate standard. We have traveled to many five star resorts across the world, particularly Asia where lux... Read more
from
Submitted on 18-10-2016
Best family vacation ever! Love this hotel, the the reserve beach is the place to visit. The service is top notch. Gastronomy is absolutely outstanding and diverse. The head of concierge service "Luis" is very professional and will go out of his way to make sure you are pleased. Recommended 100% will be back next year.
from Seaford, New York
Submitted on 18-10-2016
My husband and I took our 7 year old son to the reserve last week. We had the best time! Rooms were spacious and clean, resort was beautiful, food was good and the staff was amazing. Every single staff member we encountered was friendly, fun and helpful and wanted to make sure we were enjoying our vacation. The staff at the Gabi restaurant (buffet) where we ate most breakfasts and lunches was so friendly. My son especially loved Keidy who went out of his way every time we walked by to high ... Read more
from
Submitted on 18-10-2016
This was our 5th time visiting the Reserve at Paradisus Palma Real, every time has been incredible. I could focus this review on the beautiful grounds and uncrowded beach. Or the excellent selection of food and beverages, or the spacious rooms and swim-up suites (must book). But instead I want to focus on what brings us back to this resort every year - LOS EMPLEADOS. We have never stayed at another resort in the Dominican because the staff of the Reserve absolutely go above and beyond in the c... Read more
from
Submitted on 19-10-2016
This has been so far our best vacations in an all included resort. All the services,food and facilities were beyond our expectations. We were amazed for the quality of the service from all the employees, always with a smile in their face, specially our concierge Mr. Carlos Rosado always giving us the best attention and solutions to all our needs and make us feel special. Every time we come back to our room we have a special detail. In addition, emelyn that did baby sitter to our baby was amazin... Read more
from New York
Submitted on 19-10-2016
I spent 4 glorious nights at this beautiful resort on a "girls getaway". All I wanted was some sand and sun but I got SO MUCH MORE!. First, let me just say thank you to Mikey-Mikey for being one of the most gracious and hospitable concierge. Many thanks to Angelica for making all the arrangements (hotel and restaurant reservations). Everything was outstanding! 5 star excellence rating. I must also say "thank you" to Jose Luis Soto and Alejandro at Link DMC Event Management who provided our tra... Read more
from Boston, Massachusetts
Submitted on 20-10-2016
First time visit. Everything from the hotel accommodations, the food, the people, the activities, and the wedding planning went way above our expectations. Definitely will return for more relaxation and fun with such a great hotel staff. Thumbs up for anyone wanting a destination wedding there.
from Boston, Massachusetts
Submitted on 21-10-2016
this resort is simply amazing..its very clean, the staff is very nice, the food is great and the wedding planner was truely amazing. Everything was perfect. We are definitely coming back to this resort!! Look no further - you will not be disappointed!!
from
Submitted on 21-10-2016
This is our fourth trip to a Melia Paradisus resort and it is by far the best one! We had a swim up suite and it was fantastic. The resort is beautifully maintained and manicured. Check-in was smooth and quick thanks to Heidy. The food in all the restaurants we tried was excellent and beautifully served. Service at the restaurants, with or without a reservation, was excellent. The pools and the beach were clean, and thanks to Raul Jimenez for finding us a palapa every day and for service wi... Read more
from Centreville, Virginia
Submitted on 21-10-2016
First time visit to Punta Cana and all inclusive hotel. The hotel is beautiful, clean and well maintained and was impressed by the size of the property. We spent most of our time at the main resort. It's a 10 minute walk, but there's always a golf cart available to take you anytime. The pool was bigger and have more activities. I especially enjoyed the staff leading the life enriching programs. Eduardo and Victor for the paddle board at the Reserve and Paddle board yoga at the main pool. Shaky S... Read more
from Burlington, Connecticut
Submitted on 21-10-2016
This is our 5th trip to a Paradisus resort. We did the Paradisus at Playa Del Carmen for 3 years straight after going to the infamous Beaches in Turks and Caicos. Paradisus is so much better in every way. Service is outstanding. No temperamental person here and there like at the Sandals and Beaches resorts. Food if really fantastic and blew us away for an all inclusive. Liquor is also good. And the price is half of what Beaches charges. You can't even use a cabana if you aren't concierge... Read more
from
Submitted on 25-10-2016
I went there with my sister and we are amaze of the luxur experience and all the good attentions from the staff. We want to recognize the great service of Harol, Snoopy, Miguel Cedano, Virgilio, Gustavo and Ramon Marte. We had a great time!!
from
Submitted on 25-10-2016
The best choice I ever made for my honey moon was this incredible hotel! People were so kind and helpful specially our concierge Kenia Lina. She's the most lovable person ??? Of all. The amenities are super clean, comfortable and beautiful and all the food is delicious ??? Also Gerdinson Santos, Claury Canela, Dahiana Senclaire and Alexis Comparcola were super nice. thank you so much to all of you for this awesome experience
from Long Island, New York
Submitted on 26-10-2016
Great place! Friendly staff, beautiful property. The Reserve Pool could use some repair and cleaning. The kids club staff is excellent the staff there does a fantastic job! Food is excellent at this resort! Spa and gym staff were very nice also.
from Jenison, Michigan
Submitted on 26-10-2016
What a beautiful resort with impeccable service. George Arielles was the best butler we could've asked for. His attention to detail was outstanding. He had our chairs at the beach and the pool setup and ready for us every day and we were never without a drink if we wanted it. Will definitely be going back.
from
Submitted on 26-10-2016
While staying at paradisius Palma real golf and spa resort we visited the reserve and found to be much better. For similar pricing this is a much better property in terms of food and rooms. Though rooms are similar but breakfast spread is much better both quality and variety.
from
Submitted on 28-10-2016
Been there for 7 days, the resort, specially the The Reserve, is awesome; nice rooms, restaurants, bars (i was very well attended by Yesenia Farias, who made a lot of drinks). The hotel staff were always ready to meet me, in the restaurant (Gabi Club at The Reserve) i would like to highlight two people:Virginia Alvarez and Willian two excellent waiters, always ready to serve.By the end of the day, my room was always very nice clean and organized, my credits to Yoguelin de Jesus. Nice place to en... Read more
from Toronto, Canada
Submitted on 28-10-2016
This was our first stay at The Reserve at Paradises Palma Real. We stayed in a master suite which was spacious, clean and very comfortable. Edward Peguero our concierge was fantastic. Edward was spot on with all our needs, very professional and will go out of his way to make sure you are pleased. The entire staff at the Reserve at the Paradisus is amazing. The grounds on the property are well maintained and beautiful. Everyone at the resort was friendly and helpful.
from
Submitted on 29-10-2016
I went to this hotel we my family it was amazing The people were very friendly in special Carlos the guy from entertainment Thank you I liked the pool area, restaurant and the kid zone area. Food and drinks were good. We going to come back soon as we can.
from Punta Cana, Dominican Republic
Submitted on 29-10-2016
The resort and staff are awesome, what really made our trip over the top outstanding was our concierge Suly, she exceeded all our expectations and took care of all our needs and wants! Thank you Suly, this company is so lucky to have you! Beth and Danny Lee
from Arlington, TX
Submitted on 30-10-2016
The property is huge and very well taken care of and manicured. The staff is plentiful, fabulous, helpful and extremely nice. It seems there's always someone available when needed. The beach experience was great.
from
Submitted on 31-10-2016
The Reserve was a fantastic experience. My wife and I spent our honeymoon here and loved every second! The Reserve provided excellent food, newly built luxury rooms, service at every turn and prime beach access. It was well worth spending the little extra money for extra accommodations. The staff was fantastic! My wife and I especially loved Rudealania! She went above and beyond at every turn to ensure our experience was top notch.
from Franklin, Tennessee
Submitted on 31-10-2016
We absolutely loved our stay! From the minute we walked in, Rudelania greeted us and made sure we were taken care of!!! She went above and beyond helping us make dinner reservations, preparing a surprise rose petal bubble bath, and making sure all our needs were met. We loved the VIP feeling of the Reserve and especially the restaurant options it entitled us to. Our best meal was at Aqua but all were delicious! We booked using Costco Travel and thought our trip was well worth the price. It was a... Read more
from Naperville, United States
Submitted on 02-11-2016
This is our second visit to this resort and this one has the added fun of our sons destination wedding. Can not think of a better place for this event as the service, accommodations and food are superb
from Miramar, Florida
Submitted on 02-11-2016
Kept at the wrong temperatures cold is kept warm. Meat hard everyday and we were there for 6 days. We are not coming back. Had to ask for a piece of cake through a glass. What happened with all inclusive? Food was terrible
from
Submitted on 02-11-2016
I have been here for 3 straight year and they do not disappoint. Excellent service all around. My concierge Andy is the best!! You will also get good service from Carlos Pena. Make sure you see Gustavo in the bar to get the best drinks.
from Olten, Switzerland
Submitted on 07-11-2016
This was our 2nd stay at the Reserve at Paradisus Palma Real. We knew what to expect, and we weren??t disappointed. The resort is just fantastic: spacious rooms, beautiful grounds, different restaurants with something for every taste, and a beautiful beach. Our kids (4 and 6) especially liked the various pools, the kids club, the golf carts that take you to the beach, the jacuzzi on the balcony, and the fancy drinks (try Bananamama). And my wife and I especially liked that there was always more... Read more
from
Submitted on 07-11-2016
The resort was excellent. Everything was beautiful, staff was very friendly and helpful, I would definitely stay here again. The Reserve side is great since you also can take a short golf cart ride or walk to the main resort with the great beach. Also, Edward was amazing! We had a group of 15 and he coordinated all our dinner and activities reservations, arranged all the transportation and helping with anything else we needed.
from Irving, Texas
Submitted on 07-11-2016
Great hotel. Great time. Edward Peguero in customer service is spectacular......made our activities very easy. Recommended for all ages. Golf is included with a cart fee at Cocotal and the course is very nice and convenient
from
Submitted on 07-11-2016
Returned on Nov 4 from a 5-day vacation at the Reserve. It was a fantastic experience overall. Our one bedroom master suite is gigantic. Honestly, it's almost a little too much for two people. The food is very good overall. We particularly liked Aqua. You can tell the food is prepared with great attention to detail and the taste is comparable to a mid to low tier fine dining restaurant in the U.S. (you can't really ask for much more than that at a all-inclusive resort, you will not have a Michel... Read more
from Myrtle Beach, South Carolina
Submitted on 07-11-2016
Always a great resort. Great staff, always ready to please in every way possible. Beautiful grounds, pools and manicured beach. Rooms are very nice. I highly suggest the more expensive Beach Front rooms. Incredible view!!! Remember to ask for Shaky Shaky. Great guy in charge of activities!
from Lowell, Massachusetts
Submitted on 11-11-2016
We never expected to love a place as much as we fell in love with the reserves. 5 days was not long enough. We will stay two weeks next time. Staff was amazing. I do not speak Spanish but everyone communicated with me. If staff didn't understand me they found someone to translate and met my every need. Miguel and Snoopy made sure we were having fun. Food was unbelievably good and my glass was never empty. Pools and grounds were amazing. We looked for something to complain about and couldn't find... Read more
from
Submitted on 11-11-2016
We stayed at the reserve this week and it was truly fantastic! Laura Castillo, our family concierge, was so helpful. She made our reservations, took care of us at the beach, and made sure we had everything we needed to have the best stay possible!
from
Submitted on 11-11-2016
Amazing trip, beautiful facilities, top notch staff! Family Concierge, Laura Castillo was incredible. She went above and beyond all week long. Yesenia Farias and Felipe Morla made our beach experience one that will never be forgotten. We will return!
from Morganville, New Jersey
Submitted on 11-11-2016
We had a wonderful trip to the Reserve at Paradisus Palma Real. We stayed in a family concierge suite which is a beautiful room. Our Family Concierge was Laura Castillo. She was wonderful. She took care of making reservations for 16 at the restaurants, she made sure we had a great spot on the beach and left treats for the children. At the beach Felipe Morla took care of us and Yesinia poured terrific drinks at the bar. Overall we had a great vacation and would definitely go back.
from
Submitted on 11-11-2016
Our trip with family and friends was fantastic from start to finish! Our family concierge, Laura Castillo, was attentive to our every need for both adults and children. Felipe Morla made our days at the beach enjoyable and Yesenia Farias was fabulous at the bar. Great trip overall!!
from
Submitted on 14-11-2016
Gabriel Bobadilla was amazing! He helped us everyday and checked in on us to make sure we got the Royal treatment. We rented a boat, swam in 5 pool, had lobster tails for lunch and most importantly, caught up with some old friends and made some new ones. Def going back.
from Toronto, Canada
Submitted on 14-11-2016
We made a last minute trip to celebrate our son's 3rd birthday. Our concierge, Fernanda, did a fabulous job in organising a surprise dinner and mini party for our boy! Including filling our room with balloons and further surprising him with a balloon bubble bath. All in all the resort ticks all the right boxes!
from NY
Submitted on 14-11-2016
The hotel is exquisite and has a very Zen feel to it. The staff was always smiling and extremely friendly. Very family friendly and the food was very good with lots of choices. There are no elevators so if you're not able to climb stairs make sure that you''re on the first floor.
from
Submitted on 14-11-2016
Incredible experience at the reserve at paradisus Palma real, we stayed at the beach ocean view junior suite and had a fantastic time, very impressed with the great service, Juan Castillo was our concierge for the time we spent in punta cana, he was amazing, helped us and exceeded our expectations in every way, we where pampered non stop. Juan did everything to make our stay wonderful, incredible service from Juan Castillo, he was always there to make sure everything was perfect and that we wher... Read more
from Portsmouth, New Hampshire
Submitted on 15-11-2016
Gabriel B. Was amazing during our recent 4 night stay, he met us throughout the day and set everything up for us, endless Coronas in our rooms, dinner reservations, spa treatments, excursions you name it. We did not have to lift a finger! This is our second year doing this trip and we will definitely be back next year!
from Toronto, Canada
Submitted on 18-11-2016
We had an amazing trip at our 1st Caribbean holiday. The service was amazing at The Reserve, facilities great and plenty of free activities. All in all a great trip and highly recommend (as it was to us). Special mention to Fernanda Gil for our high-quality family concierge service, Jose de la Rosa for restaurant service at Gabi as well as Salone, and Miguel Cedano for his workouts in the pool! Spin class in the pool was very energetic! Areas of improvements: - Snack bar (HG) food is average a... Read more
from Richmond, Virginia
Submitted on 18-11-2016
My husband and I recently stayed for 5 days at this beautiful and scenic resort to celebrate my birthday. The Reserve is a little more quiet and serene in comparison to the main part of the Palma Real, and we enjoyed having access to both facilities for a fuller experience. However, what really sets the Reserve apart is the kindness and attentiveness of its staff. Agustin Nunez, our concierge, worked hard to make our stay very special, from arranging a birthday bubble bath with champagne and de... Read more
from Andover, Massachusetts
Submitted on 18-11-2016
Our 2nd time back to the Reserve. Love the place. Staff is friendly and food is great. Really enjoyed the staff at the hydro grill and the pool. Carlos peña, Miguel cedano, Francisco reynoso. Juan tiren,Jose Acevedo,Wilkins Paris, Teobaldo Santana, Luis beltre And marcelino muños
from Wyckoff, New Jersey
Submitted on 19-11-2016
Great service from Alexander Sena our concierge. Best bartender Julio Aquino. Richard, yoga teacher was excellent. Shaky and all the dancers were the best. Muy Thai instructors rock. The pool dancer gave great instructions. Great staff.
from
Submitted on 19-11-2016
Great vacation. Great staff. Carlos Pena was a great activity director! Made everyday at the pool a blast! Rooms and resort are beautiful! Some constructive criticism for the resort: Food was not great. Great options, but wasn't wonderful. Drinks were pretty watered down too.
from
Submitted on 23-11-2016
The family concierge was excellent. The resort is clean, the staff is always making sure your stay is relaxing. IF you choose the family concierge when traveling with kids, the kidzone day care and the kids pool has excellent staff. Special thanks to Mr. Alexander Sena, as well as Angela Mercedes. Alex was our concierge and he made the difference between what a so so vacation could have been and a great vacation experience it ended up being. He always went beyond to ensure our stay was worth... Read more
from New York
Submitted on 23-11-2016
Spent five nights in a family concierge room in building 50. The rooms are spacious with an outdoor jacuzzi but unfortunately the view from my room was of the construction area that's being cleared away to add to The Reserve property. The rooms are very very damp which could be attributed to the time of year I chose to visit (rainy season) but I mention it because it was noticeably so that we kept making jokes about how none of our clothes dried and any snacks opened and not finished in one go ... Read more
from
Submitted on 24-11-2016
The service was very good and everyone was super kind!!!! The food was really good and the activities where fun. Miguel Cedano, Francisco Reynoso where very nice and have a fun Zumba class. Nesto Guillermo and elvin makes the best drinks in the whole resort!
from Norman, Oklahoma
Submitted on 24-11-2016
Our stay was great! The resort was very nice and the everyone was very friendly. Edward Peguero in customer service really took great care of us. We had a group of 15 guys there for a bachelor party and he coordinated and arranged all of our dinners and outings. I highly recommend Edward and this resort.
from Columbia, South Carolina
Submitted on 24-11-2016
We stay at the Reserve at paradises Palma real and we really liked it . I want to do a special mention to our concierge Gustavo Rivera as he helps us in anything we requested him. He also made me and my Wife a very nice surprise in the jacuzzi. I also want to thanks the guys from the Gabi restaurant angel Guzman you William Javier. Thank you so much of for this such a nice stay.
from Jacksonville, Florida
Submitted on 28-11-2016
Fernanda was great. I had lost if fun at the resort. She made my brothers and I a bath with balloons which was very nice of Fernanda. The food didn't taste that great but that's not Fernanda's fault. Overall I had a great time.
from
Submitted on 28-11-2016
This was our first time staying at this resort and we were very pleased with the service, the food and the staff was very friendly. We had our 10 month old son and the chef at the reserve made baby food that we requested. Gustavo our Guest Service Personnel never failed us and always ensured we were happy and our needs were met. He was very helpful especially because we did not speak fluent Spanish, anything we needed he would get it done.
from New York City, New York
Submitted on 28-11-2016
Staying at The Reserve was amazing - almost like someone saying, "your wish is my command". I mean every single employee there was kind, hard working and made every effort to help whenever asked. Our personal concierge, Irvin Nolasco, did a fantastic job getting us reservations. When I had a problem in my room, he made sure to get it fixed and explain to me what was going on as it was getting fixed. Our air conditioning unit was leaking on the bathroom floor - turns out that by turning off t... Read more
from Union, New Jersey
Submitted on 29-11-2016
My girlfriend and I attended a wedding at this resort and I couldn't believe how helpful everyone there was. They would wait on us, get us drinks. Anything we needed and things we didn't need. Gustavo Rivera was our guide in everything we needed and he was able to help us out in getting my girlfriend's dress steamed in time for the wedding. He expedited the service for us and kept an eye on any other need we had. This place was magical.
from
Submitted on 29-11-2016
It is awesome for us to be in this place again with our kids because they definitely love in here even with the employees like Carlos peña, Laura family concierge, Francisco Reynoso, ynes,Arne,nika,samantha,Carla,Luis kidszone, diasary,yamerly,Reyna, and flor. I want to high light Wilkins Paris and Juan tired as well! We love this place because the staff is very professional in what they do and careful and very friendly. We were here in February with our extended family (group of 10) and cam... Read more
from New York City, New York
Submitted on 02-12-2016
I loved the great service that I was offered in room service especially Fernando Geronimo was very polite and friendly with everything. I hope see you soon fernando...and the restaurant aqua was very good..!
from New York City, New York
Submitted on 03-12-2016
This hotel is very nice, the rooms are immaculate, what I liked most was the great service from the employees especially shaky shaky in the pool bar and fernando geronimo in room service were the best ... also the buffet charm me Thanks to petrolina that gave me a good service ...
from North Naples, Florida
Submitted on 03-12-2016
Andy made our rooms,dinners, and off campus events great and memorable!!! Dinning facilities were fantastic as were the beaches,swimming pools and fitness center. The buffets were very nice for lunch and breakfast. Just a great expierence
from
Submitted on 03-12-2016
16 adults and 8 kids (1-7 in age) and we had a great time. Highly recommend, almost insist on getting a concierge to take care of logistics, reservations and activities as it's difficult to do with a big group. We had Augustin Nunez and he was great. Whatever we wanted, he was able to get it done. He even had fresh coconuts ready for every morning. Augustin provided excellent service and you should request him. The property itself was good. They have many pool areas with their own scene and ... Read more
from
Submitted on 03-12-2016
We had a wonderful time and our concierge Agustin Nunez really made sure we were taken care off during our entire stay ! The beach was excellent and pool was a bit cold due since we were here in November , but overall really recommend this resort for families !
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