from Reno, Nevada
Submitted on 16-09-2016
There are a lot of pros and cons about this hotel. I will give you the nitty-gritty and the truth. First of all, the staff is awesome. We had several people by the pool, in the restaurants, at check in, etc. that were all wonderful. All very willing to help. All very, very nice. You can tell they love their job. As far as the resort goes. It's clean, quiet, and has a beautiful pool. If you like big resorts and lots of activities, this is probably not the place for you. It is a quiet boutique typ...
There are a lot of pros and cons about this hotel. I will give you the nitty-gritty and the truth. First of all, the staff is awesome. We had several people by the pool, in the restaurants, at check in, etc. that were all wonderful. All very willing to help. All very, very nice. You can tell they love their job. As far as the resort goes. It's clean, quiet, and has a beautiful pool. If you like big resorts and lots of activities, this is probably not the place for you. It is a quiet boutique type hotel. It was perfect for my husband and I as we were looking for a relaxing vacation. The Dominican Republic is not a place, at least in Punta Cana, that has a lot of restaurants. We've been to several other islands in the Caribbean where we went to town every night to get dinner. The Dominican Republic is not like that. Especially where we were staying. You are far away from a lot of things. Most resorts in the Dominican Republic are all inclusive, I believe because of this. At this resort, there is not multiple restaurants. Basically, breakfast is room service or a buffet. But a quite good buffet. You go to the buffet to get your side dishes, and then you sit down to order pancakes, French toast, omelettes, etc. Lunch is by the pool, or room service. And dinner is in the sitdown restaurant, or room service. The restaurant, there is only one, changes their menu daily. Think of a cruise ship. Usually always a chicken, fish, beef, and pasta. Most of the days our food was pretty good. A few of the days, we didn't love it. Especially on Wednesday, when they had the Dominican buffet. Lots of traditional Dominican food, which probably would've been better, but we went to dinner at 9:00. By then, things were fairly picked over, and not fresh anymore. As far as the rooms go, they're quite spacious and nice. We originally were in room 4101A. One bedroom condo type, with a full kitchen. It was very nice, had a Jacuzzi on the balcony, on the first floor. Beautiful furnishings. However the air conditioning in our bedroom worked fine, the air conditioning in the living room did not. They brought maintenance in, several guys, but needed parts that were going to take a few days to get. So they moved us upstairs to 4201A. Furnishings were not as nice. Looked like it wasn't quite as top-notch. Still had a Jacuzzi on the balcony, air-conditioning worked great, although don't be discouraged, it takes a while for it to really get amped up. Leave it on high. That's what we did. And that's what the maintenance recommends. We never had any issues getting extra towels, or having the maids come every day. Everything was clean. Because we booked on Interval, we traded our timeshare, we were forced to do the all inclusive. I know some people at the resort were not. Our all-inclusive cost us $99 per day per person. Don't think we completely got our monies worth, but we're not big drinkers. We had originally matched with a two bedroom condo, but when we checked in, we were told that if we took the two bedroom we had to pay for four people to be on the all-inclusive. Meaning that we are paying $400 per day for meals, even though there were only two of us. So we opted for a one bedroom instead, not that we needed the extra space, but thought we were a tad gypped. So our cost was $200 a day. There is no sundry shop or anything like that on the campus, so if your snacky after dinner, you're out of luck. They do sell a few candy bars, chips and cookies behind the front desk, but that is all. So basically you have breakfast lunch and dinner, no real snacks. They have a shuttle that runs three days a week to the local mall. Big grocery store, things like that. You can pretty much find anything there. It takes you at 3:00 and bring you back at 6:30. They do have an activities desk that will help you book excursions. We weren't that thrilled with them. The one day we decided we wanted to book something, no one was there. We left them our phone number and room number, they never called us. We booked with Dominican Plus tours. They were wonderful. They took us back to the airport for our return trip, for $32. The taxicab charged us $35, $40 with tip, when they brought us from the airport. Highly recommend them for airport transfers. And you can book everything online. We also did a day trip with them to Santa Domingo. As a sidenote, if you're looking for a good dive, my husband did dive with SeaPro. They try to sell you a full day trip, where you drive and then go and spend the day out at Catalina Island. You don't have to do that though. You can just do the "two local dives" and then they'll take you back to your hotel. We booked this ourselves, not with the excursion desk at the hotel. We just called them directly. Bottom line is food is average, resort is nice. Very quiet. If you're looking for lots of activities, especially at night, this is not the place for you. They do have a daily activity, like bingo or something every day, and they have an activity every night, but nothing too exciting. It's a small boutique type resort. Perfect for people who are looking for quiet.