from London, United Kingdom
Submitted on 07-03-2016
First - the positives. It's very, very central - just behind the huge Tyn Church which dominates over the Old Town Square. There are only six rooms, and it's an old building, meaning huge space and high ceilings. The rooms are tastefully decorated, large twin beds that you can push together if needs be. The bathroom was frankly amazing, huge walk-in shower with phenomenal pressure; and a bath as well. There's an iron and ironing board, a fridge, coffee/tea making facilities, bottle of water. The...
First - the positives. It's very, very central - just behind the huge Tyn Church which dominates over the Old Town Square. There are only six rooms, and it's an old building, meaning huge space and high ceilings. The rooms are tastefully decorated, large twin beds that you can push together if needs be. The bathroom was frankly amazing, huge walk-in shower with phenomenal pressure; and a bath as well. There's an iron and ironing board, a fridge, coffee/tea making facilities, bottle of water. There was an armchair as well, a little coffee table, two big bright airy windows looking out onto the courtyard.
Negatives - the square isn't quite as quiet as one might have imagined; mainly because there's an Irish Pub at the end which goes late into the night / early morning and often has live music. The square is cobbled (as is much of Praha) and the bin men like to get up early; the noise is pretty tremendous. (I can actually sleep through these things quite easily, but aware this would be a major downside to most others).
There is not (as advertised on the website) a 24 hour reception. Actually, there's no reception at all. There are people you can reach, and the numbers were posted on the door but I tried all three before starting again and finally reaching someone; despite email communication the week before (prompted by the hotel) which kindly requested that we advise when we expected to arrive. I was bang on with my estimate, but no one was on site despite that communication.
The air con was not working - and this was not actually mentioned to us by the hotel staff, but rather by another couple as we arrived. Praha can get quite humid at times, and we found it bearable but on the difficult side. The windows had to be open, but then of course with the bustle on the square at night, that's a toss up others might consider a real negative point. If the aircon was working, the noise would probably not be an issue.
They asked us when we arrived if we would be paying by cash or card; we replied card as it's a fair chunk of money for 6 days and the girl then followed up with "the card machine isn't working". I wasn't really clear why she gave us the option in the first place! We had to wait a couple of hours for the room to be cleaned (fair enough) - there wasn't however an offer of a locked luggage room. Rather, the cases were left in the entrance hall (such as it is) until we returned.
The door obviously is locked to the residence, but it does feel a little on the awkward side to leave your stuff just at the front door. Upon returning at 12pm, which was the 2 hours later, again no one was on site. We called, again, and were advised someone would be back in 10 minutes. The chap did arrive more or less 10 minutes later, but did not make himself known to us and instead went to a smaller door (turned out to be a basement type room). The open doors showed a sign for 'vintage bicycles' so it was not immediately apparent that he was anything to do with the hotel.
Once we got that sorted out, we had access to the room (and someone had put our cases in the room). He then wanted us to fill out paperwork (we'd already done that earlier with the first girl) and then we went through the cash/card conversation again. Eventually we settled on providing him with the card details (an option he offered) so the payment could be taken later. I would have to assume the card machine will, at some point, work.
The breakfast is held next door in the Italian restaurant. You need to walk through the restaurant to the back of the building, and then descend to the basement dining area. Not necessarily a negative point, but something to bear in mind that not everyone would prefer (breakfast itself was lovely, nice selection of different things).
Upon leaving, we had the room until 12pm which was fine. When we went to check out, a third person greeted us and then advised us that we had a payment outstanding (I was getting a little weary of this by that point), and we had to go through what the second chap had asked for and confirm we'd provided the card details.
We weren't leaving until nearly 9pm, but the room was not able to be available later which was fine. Our luggage went in the basement room lock up, which I was happier about than the previous arrangement, but I was concerned about someone being around for us to get it back again later, given the previous difficulties in getting hold of staff. The girl didn't seem overly enthused about it, but promised that she would be back at 7pm to let us have the cases. Thinking ahead, I'd given the time of 7pm thinking there was little chance someone would be there onsite at the agreed time, and that gave more than enough wiggle room to when we actually needed to be collected by the driver.
Sure enough, we arrived at just before 7pm, and the girl arrived around ten past.
Nobody was rude at all, everyone was perfectly pleasant, but for a hotel that gives itself as 4* status, I can't really agree with that rating due to the level of disorganisation and general difficulty around needing staff onsite and contacting anyone. It was a shame that the air con didn't work, it was a shame no one on staff actually told us there was an issue. The one thing we did highlight was that the fridge appeared to be locked, and the chap promised to look into it. We never actually saw him again during our stay, and no one approached us about it, but eventually we re-tried it and it opened.
The indoor corridor carpet could do with replacing. It's not a big thing (and the rooms are to a much greater standard) but it's a small detail that just lets it down a bit, and again coupled with the 4* status rating doesn't quite tally.
If they turned the basement room into a proper reception and ensure that there was a rotation of staff, I think most of the issues would resolve instantly. Overall, we came and went as we pleased but this was only because we didn't need a lot of interaction with the staff. I think it is perhaps a little overpriced for number of things that weren't working and the general disorganisation over staff.