from Bognor Regis, United Kingdom
Submitted on 17-11-2016
Just back from two weeks at Pioneer Beach, 30th. till 13th. Have been to Paphos before, but first time at this hotel. Initial thoughts and reactions were good, but various issues surfaced in a short time. It is the 2nd.most distant hotel along the front from Paphos,45min walk,10mins on the bus. Quite spacious pool area, lawn to the prom and beach area, ample sun loungers, but lawn & beach loungers are "tired,mouldy and well worn! Hotel building is well maintained, usual marble tile and big glass...
Just back from two weeks at Pioneer Beach, 30th. till 13th. Have been to Paphos before, but first time at this hotel. Initial thoughts and reactions were good, but various issues surfaced in a short time. It is the 2nd.most distant hotel along the front from Paphos,45min walk,10mins on the bus. Quite spacious pool area, lawn to the prom and beach area, ample sun loungers, but lawn & beach loungers are "tired,mouldy and well worn! Hotel building is well maintained, usual marble tile and big glass sections. Hotel is a L shape, the lower part of the L is entrance with accommodation above which overlooks the pool/grass/prom and sea directly ahead. The long finger of the L, has accommodation above on 3 floors. The odd numbers have a side view of the pool and sea, the even numbers have a side view of the wasteland open area and the sea. That side gets morning sun from sunrise till lunchtime, the odd numbers don't get sun at all. The short part of the L get limited sun, the rear view rooms overlook the road and car park entrance to main reception area. We were in odd number,3rd.floor, and were fourth along the corridor. We were kept awake with both the entertainment noise comes from the Marco Polo Bar situated virtually directly below these rooms, as the sliding doors to the terrace are open from the bar, and people on the terrace area drinking and smoking, being really loud, night after night. After the first night had to keep the patio door closed, but single glazed, and noise would reduce only slightly. The hotel position is on the flight path for Paphos airport which is 15 mins drive away, you hear the incoming planes where ever you are, before you see them, as they come in over the sea at 45 degrees right to left. They are very low and on final touch down seconds away, Wednesday is very busy, Thomson have 12 or so flights alone, Sat similar, less on Sunday. Plus Easy Jet,Jet2 and Ryanair the rest of the week. After their hourly turnaround, you then have them taking off under full power, climbing in a curve left to right out over the sea and the beach!!! The flights commence early in the day and continue into the night. Rooms are older style varnish wood, ok bit small and very narrow balcony. Fridge & coffee/tea making with ice machine in main corridor by lift. Problem with lift doors closing too quickly was sorted in couple of days, but caught me out twice and bruises to show! plus other people. Housekeeping was very good, very late on the Wednesday but pressure from changeover day. Minor gripe was the very small shampoo/shower gel containers. Only just made the 4 showers, 1 day use, by using soap provided, housekeeping did provide larger replacements when asked, think this size is for the "upper class in superior rooms". Staff in the majority were unfriendly, did not interact with you, and showed indifference majority of time. No doubt attributable as they come from the old Eastern Bloc, and understand that hotel currently has 75 employed, 12 before April. Personal view is I expect to be served by Greeks in Cyprus, Spanish in Spain etc. Food was a world apart, breakfast was everything you could wish for, evening buffet was a let down. Soups were good sometimes with odd titles, salad bar was every rabbits choice but no selection of real cold meats/pate/real prawns etc. The hot buffet always seemed to have at least two stews plus a fish stew, the hot plate side station did offer small freshly cooked tuna/swordfish/pork loin/lamb chop on different nights, the roast joint did offer two meat alternatives, but found the pork/turkey cold and tasteless. One night it offered meat loaf, yukk. Sweets were very synthetic, old returning guests were disappointed as used to be home made. Ice cream was like Bookers or Costco trade, cheap and nasty and the ice cream fridge was filthy around the inner top opening slide channels. Also the dishwashing system does mean you need to check every plate/dish/cup you select as we found innumerable old food encrusted crockery in the two week duration. We tried the house wine, glass of rose & red at 4 euros, 14 a bottle and I couldn't finish mine it was undrinkable, the rose was not much better. A/I people note that this is what you get as to drink, or you get 50% of some of the expensive wine alternatives, not a good deal in my view.
The hotel is Adult only, and I understand that it is managed by Constantinou Bros who used to own it, but is now renamed the Pioneer with TUI ownership. Because of this, twofold problem, budget constraints I feel effect food quality, and you have 70% German occupancy. The towels get put on the sunloungers before 7.00, was up at 6.30 on a trip day, not a towel in view, but by 6.45 they were out. The rudeness of them does not appear to improve with old age, and oh why do they go topless URRG.
The hotel seems to offer 3 class levels, 3rdrd.class or us, all Inclusive 2nd.class, and then 1st.class is Superior. In 1st.class you get a separate dining area with different colour table cloths, wow, the same old food from a separate buffet, this was well under-used, while on many occasions, the main dining had a queue, one night it was complete meltdown with no tables available and 20 min wait! Really look into what you get, rather than what you might hope to get by opting for either upgrade!! The option of the other restaurant which is Al La Carte was not tried, other people said it was not good.
There is a fabulous French style eating Restaurant The Gabor approx. 10/15 walk away, turn left down the main road from the hotel and just before the one way traffic triangle system, on your left up the stairs. Found it on a previous trip and is superb, local rose is a Santorina, 17 euros a bottle and wonderful, hotel management note.
So would we return to the Pioneer, it's a NO, we love Cyrus, several visits to Paphos, will look at the more expensive Constantinou Hotels in the area, Athina Royal & Athina, as talking to other people, they rate then, so we will see.