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      BookIt.com BookIt.com Guest Support
      Guest Support

      At BookIt.com® we take Guest Support very seriously. In fact, one of our core values states that if our Guests are merely satisfied, we haven't done our job. Total Guest elation is our goal, and we work tirelessly to ensure that each and every Guest is so elated with their experience that they stop conversations to tell others about us.


      This page is your guide to BookIt.com® Guest Support. It has been designed so that you can find the answers to most common questions easily without ever picking up a phone. Of course, if you need to speak to an agent, toll-free assistance is available.
      Hotel Booking Frequently Asked Questions

      • How do I cancel a booking?
      • When will I be charged for my booking?
      • Does BookIt.com price match hotels listed with "Best Rate Guarantee"?
      • What do I need to bring to check in at the hotel?
      • What should I do if I missed my hotel cancellation deadline due to a cancelled flight?
      • How do I print my itinerary?
      • Can I make a hotel booking for someone else?
      • What credit or debit cards can I use for hotel bookings?
      • How many rooms can I book at once, and how many people can stay in each?
      • Are group bookings offered for hotels?
      • Can I cancel my group hotel booking online?
      • How can I locate my booking ID?
      Flight Booking Frequently Asked Questions

      • How do I contact my Airline carrier directly?
      All Airline carriers have a Toll-free number and web site. Click here for a list of our most commonly selected carriers.
      • Are there any Travel Alerts that affect my flight?
      Most carriers will list any type of "travel alerts", "important notices" or "latest news" on their official home page. You can also check the airline's website to view your current flight status including delays or cancellations which may affect your itinerary. Click here for a list of our most commonly selected carriers.
      • How can I modify or cancel my flight within 24 hours of booking?
      Airline carriers will allow you to cancel your flight booking for a full refund provided the reservation is made one week or more prior to a flight departure date and the cancellation request is received within 24 hours of booking. Call Guest Support Toll Free at for assistance.
      • How do I choose my seats?
      Most carriers will allow you to select your seats in advance; however, each carrier is different. You can log onto your carriers website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note, many airlines only allow a certain number of seats to be selected until day of departure. Also, some carriers will charge a premium to selects seats in advance.
      • What about baggage fees?
      Baggage fees are charged by most airlines to check your bags onto the aircraft. Some carriers will also charge for your carry-on bag as well. Each airline carrier has a different baggage policy; we highly recommend you verify your carrier's baggage policy prior to travel. Click here for a list of our most commonly selected carriers. *Please note: BookIt.com is not responsible for baggage fees or lost/damaged baggage. Baggage fees are determined by and paid directly to the airline carrier and are subject to change.
      • What are the most recent FAA restrictions?
      All carriers will have the same FAA restrictions. To view the most up to date information, log on to www.faa.gov or www.travel.state.gov.
      • What is a code share flight?
      Most major airlines have code sharing partnerships; this allows multiple airlines to sell space on the same flight. A seat may be purchased with one airline (known as the marketing carrier) while the flight is actually operated by another airline (known as the operating carrier). If you have purchased a code share flight, please verify with the carriers to determine your check in location.
      • Can I earn miles if I book a flight with BookIt.com?
      Yes, please check in with your airline carrier for program specifics.
      • Who needs a passport?
      All passengers (including infants) traveling internationally need a passport. For complete details on required documentation for international travel, please visit www.travel.state.gov.
      • How do I make arrangements for special needs assistance?
      Please contact your carrier directly for all special needs requests.
      • How do I cancel a package booking?
      BookIt.com makes it easy. Call Guest Support Toll Free at .
      • What should I do if I missed my hotel cancellation deadline due to a canceled flight?
      Call BookIt.com Guest Support Toll Free at and we will do everything we can to get your trip back on track.
      • What is a schedule change?
      A schedule change is an airline imposed change to your flight itinerary. Due to operational needs, airlines reserve the right to make changes to the flights they operate. Schedule changes may include flight number changes, time changes, changes to routing, date changes and/or cancellations. We recommend you verify your itinerary via the airline's website 48-72 hours prior to departure to determine if changes have been made.
      • I missed my flight, what do I do now?
      Please contact your carrier directly for available options. Click here for a list of our most commonly selected carriers.
      BookIt.com Contact Center:
      Toll Free:
      1-866-969-9880
      Fax:
      850-249-9891
       
      Sales Hours:  24 Hours - 7 Days Week
      Service Hours: 8:00am - 1:00am Eastern Time
       
      Corporate Office:
      Direct:
      850-234-8887
      Fax:
      850-236-2054
      Mail:
      BookIt.com, Inc.
      14251 Panama City Beach Pkwy
      Panama City Beach, FL 32413
      Guest Support
      At BookIt.com we take Guest Support very seriously. In fact, one of our Core Values states that if our Guests are merely satisfied, we haven't done our job. Total Guest elation is our goal, and we work tirelessly to ensure that each and every Guest is so elated with their experience that they stop conversations to tell others about us.

      This page is your guide to BookIt.com Guest Support. It has been designed so that you can find the answers to most common questions easily without ever picking up a phone. Of course, if you need to speak to an agent, toll-free assistance is available.