||BookIt.com Guest Support
| Hotel Booking Frequently Asked Questions
• How do I cancel a booking?
You can cancel your booking online by clicking here
and following the easy instructions to sign in to the Members Lounge.
• When will I be charged for my booking?
This can vary depending on the hotel and the time of year you are booking. Please pay close attention to the Booking Information and Terms & Conditions provided at the time of booking.
• Does BookIt.com price match hotels listed with "Best Rate Guarantee"?
BookIt.com hotels listed as "Best Rate Guarantee" indicate that you can book with confidence that the rate listed is the best available at the time of booking. In the unlikely event that you find a lower hotel rate within 24 hours of booking, we will match that rate and reward your efforts with a coupon worth 10% of your hotel booking value (up to $200) which can be used on a future booking. Please note that the rate being matched must have the same: dates of travel, room type, rate plan and cancellation policy. These rates must be public rates in the same currency; we are unable to accept AAA rates, club discounts or verbal quotes. To submit a price match request, send a screen shot or link to the site with the lower rate to: firstname.lastname@example.org.
• What do I need to bring to check in at the hotel?
Its always a good idea to bring your BookIt.com voucher. Vouchers are provided after booking and can also be printed out after you have booked by clicking here
. In the event that you forget to print your vouchers and take them with you, the hotel will have your name on file.
• How many rooms can I book at once, and how many people can stay in each?
You can reserve up to 3 rooms at once online. If you need more rooms, click the "10+ Rooms" link in the travel planner next to the "Room" drop-down. From there, complete the "Group Hotel Quotation Request" information and you will be contacted. The number of people who can stay in rooms varies by hotel and room type.
| Flight Booking Frequently Asked Questions
• Are there any Travel Alerts that affect my flight?
Most carriers will list any type of "travel alerts", "important notices" or "latest news" on their official home page. You can also check the airline's website to view your current flight status including delays or cancellations which may affect your itinerary. Click here
for a list of our most commonly selected carriers.
• How can I modify or cancel my flight within 24 hours of booking?
Airline carriers will allow you to cancel your flight booking for a full refund provided the reservation is made one week or more prior to a flight departure date and the cancellation request is received within 24 hours of booking. Call Guest Support Toll Free at 1-866-969-9880 for assistance.
• How do I choose my seats?
Most carriers will allow you to select your seats in advance; however, each carrier is different. You can log onto your carriers website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note, many airlines only allow a certain number of seats to be selected until day of departure. Also, some carriers will charge a premium to selects seats in advance.
• What about baggage fees?
Baggage fees are charged by most airlines to check your bags onto the aircraft. Some carriers will also charge for your carry-on bag as well. Each airline carrier has a different baggage policy; we highly recommend you verify your carrier's baggage policy prior to travel. Click here
for a list of our most commonly selected carriers. *Please note: BookIt.com is not responsible for baggage fees or lost/damaged baggage. Baggage fees are determined by and paid directly to the airline carrier and are subject to change.
• What is a code share flight?
Most major airlines have code sharing partnerships; this allows multiple airlines to sell space on the same flight. A seat may be purchased with one airline (known as the marketing carrier) while the flight is actually operated by another airline (known as the operating carrier). If you have purchased a code share flight, please verify with the carriers to determine your check in location.
• What is a schedule change?
A schedule change is an airline imposed change to your flight itinerary. Due to operational needs, airlines reserve the right to make changes to the flights they operate. Schedule changes may include flight number changes, time changes, changes to routing, date changes and/or cancellations. We recommend you verify your itinerary via the airline's website 48-72 hours prior to departure to determine if changes have been made.
BookIt.com Contact Center:
Sales Hours: 8:00am - 3:00am Eastern Time
Service Hours: 8:00am - 3:00am Eastern Time
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
At BookIt.com we take Guest Support very seriously.
In fact, one of our Core Values states that if our Guests are merely satisfied, we haven't done our job. Total Guest elation is our goal, and we work tirelessly to ensure that each and every Guest is so elated with their experience that they stop conversations to tell others about us.
This page is your guide to BookIt.com Guest Support. It has been designed so that you can find the answers
to most common questions easily without ever picking up a phone.