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BookIt.com

BookIt.com Guest Support

Hotel Booking Frequently Asked Questions

How can I locate my booking ID?
How do I cancel a booking?
When will I be charged for my booking?
Does BookIt.com price match hotels listed with "Best Rate Guarantee"?
What do I need to bring to check in at the hotel?
How do I print my itinerary?
Can I make a hotel booking for someone else?
What options do I have to pay for my booking?
How many rooms can I book at once, and how many people can stay in each?
What if I need to modify my Hotel booking?
Does my hotel charge any additional fees at check in?
What time can I check into my hotel?
Can I view a breakdown of my payments or see the next payment due?
How can I confirm my booking details?
How much will it cost to cancel my booking?
Flight Booking Frequently Asked Questions

How do I contact my Airline carrier directly?
All Airline carriers have a Toll-free number and web site. Click here for a list of our most commonly selected carriers.
Are there any Travel Alerts that affect my flight?
Most carriers will list any type of "travel alerts", "important notices" or "latest news" on their official home page. You can also check the airline's website to view your current flight status including delays or cancellations which may affect your itinerary. Click here for a list of our most commonly selected carriers.
How can I modify or cancel my flight within 24 hours of booking?
Airline carriers will allow you to cancel your flight booking for a full refund provided the reservation is made one week or more prior to flight departure date and the cancellation request is received within 24 hours of booking. You can cancel your booking online by clicking here and following the easy instructions to sign in to the Members Lounge. Once logged in, locate your booking and choose Cancel from the “More…” dropdown box.
What if I need to modify or cancel my flight outside 24 hours of booking?
24 hours after booking airfare becomes non-refundable. If canceled before the departure date, some carriers may offer a credit in the form of a travel voucher. Use of the travel voucher is subject to the issuing carrier's rules and regulations including but not limited change fees from the airline starting at $150 or more per ticket, additional cost in airfare, and possible routing restrictions. You can cancel your booking online by clicking here and following the easy instructions to sign in to the Members Lounge. Once logged in, locate your booking and choose Cancel from the “More…” dropdown box.
How do I choose my seats?
Most carriers will allow you to select your seats in advance; however, each carrier is different. You can log onto your carriers website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note, many airlines only allow a certain number of seats to be selected until day of departure. Also, some carriers will charge a premium to selects seats in advance. Click here for a list of our most commonly selected carriers.
How can I print my boarding passes?
Most carriers will allow you to print your boarding passes in advance; however, each carrier is different. You can log onto your carriers website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note, many airlines only allow boarding passes to be printed within 24 hours of departure. Click here for a list of our most commonly selected carriers.
What about baggage fees?
Baggage fees are charged by most airlines to check your bags onto the aircraft. Some carriers will also charge for your carry-on bag as well. To view any baggage allowances included with your ticket purchase, click here and follow the easy instructions to sign in to the Members Lounge. Once logged in, locate your booking and choose “View Itinerary”. Each airline carrier has a different baggage policy. For more detailed information we highly recommend you verify your carrier's baggage policy prior to travel. Click here for a list of our most commonly selected carriers. *Please note: BookIt.com is not responsible for baggage fees or lost/damaged baggage. Baggage fees are determined by and paid directly to the airline carrier and are subject to change.
What are the most recent FAA restrictions?
All carriers will have the same FAA restrictions. To view the most up to date information, log on to www.faa.gov or www.travel.state.gov.
What is a code share flight?
Most major airlines have code sharing partnerships; this allows multiple airlines to sell space on the same flight. A seat may be purchased with one airline (known as the marketing carrier) while the flight is actually operated by another airline (known as the operating carrier). If you have purchased a code share flight, please verify with the carriers to determine your check in location.
Can I earn miles if I book a flight with BookIt.com?
Yes, please check in with your airline carrier for program specifics. Click here for a list of our most commonly selected carriers.
Who needs a passport?
All passengers (including infants) traveling internationally need a passport. For complete details on required documentation for international travel, please visit www.travel.state.gov.
How do I make arrangements for special needs assistance?
Please contact your carrier directly for all special needs requests.Click here for a list of our most commonly selected carriers.
How do I cancel a package booking?
Please note that airfare becomes non-refundable 24 hours after booking. If canceled before the departure date, some carriers may offer a credit in the form of a travel voucher. Use of the travel voucher is subject to the issuing carrier's rules and regulations including but not limited change fees from the airline starting at $150 or more per ticket, additional cost in airfare, and possible routing restrictions. The cost to cancel your hotel can vary depending on the Terms and Conditions of your specific booking. You can cancel your booking online by clicking here and following the easy instructions to sign in to the Members Lounge. Once logged in, locate your booking and choose Cancel from the “More…” dropdown box.
What should I do if I missed my hotel cancellation deadline due to a canceled flight?
Call BookIt.com Guest Support Toll Free at 888-782-9722 and we will do everything we can to get your trip back on track.
What is a schedule change?
A schedule change is an airline imposed change to your flight itinerary. Due to operational needs, airlines reserve the right to make changes to the flights they operate. Schedule changes may include flight number changes, time changes, changes to routing, date changes and/or cancellations. We recommend you verify your itinerary via the airline's website 48-72 hours prior to departure to determine if changes have been made.
I missed my flight, what do I do now?
Please contact your carrier directly for available options. Click here for a list of our most commonly selected carriers.
My name is not correct, can I change it?
Airfare is non-transferrable; many carriers will not permit a name change or correction including a typo. To determine if your carrier will allow the correction to your name please Call Guest Support Toll Free at 877-742-9896.
BookIt.com Contact Center:
Toll Free:
1-866-269-7360
International:
1-850-234-8887
 
Sales and Service Hours:     8:00am - 2:00am Eastern Time
 
                   
 
Guest Support
At BookIt.com we take Guest Support very seriously. In fact, one of our Core Values states that if our Guests are merely satisfied, we haven't done our job. Total Guest elation is our goal, and we work tirelessly to ensure that each and every Guest is so elated with their experience that they stop conversations to tell others about us. Check out what real BookIt.com guests are saying on our BookIt.com testimonials page.

This page is your guide to BookIt.com Guest Support. It has been designed so that you can find the answers to most common questions easily without ever picking up a phone.