Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

End-of-Month + Last Day to Book for $5! Details

BookIt.com® Guest Support

Hotel Booking Frequently Asked Questions

How can I locate my booking ID?

Click here and follow the simple instructions to sign into the Members Lounge. Once signed in, choose "Bookings" to see a list of all your active bookings.

How do I cancel a booking?

You can cancel your booking online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "Cancel" button.

When will I be charged for my booking?

This can vary depending on the hotel and the time of year you are booking. Please pay close attention to the Booking Information and Terms & Conditions provided at the time of booking.

Does BookIt.com price match hotels listed with "Best Rate Guarantee"?

BookIt.com hotels listed as "Best Rate Guarantee" indicated that you can book with confidence that the rate listed is the best available at the time of booking. In the unlikely event that you find a lower hotel rate within 24 hours of booking, we will match that rate and reward your efforts with a coupon worth 10% of your hotel booking value (up to $200 USD), which can be used on a future booking. Please note that the rate being matched must have the same dates of travel, room type, rate plan and cancellation policy. These rates must be public rates in the same currency; we are unable to accept AAA rates, club discounts or verbal quotes. To submit a price match request, send a screen shot or link to the site with the lower rate to rate.guarantee@bookit.com.

What do I need to bring to check in at the hotel?

It's always a good idea to bring you BookIt.com voucher. Vouchers are provided after booking and can also be printed out after you have booked by clicking here. In the event that you forget to print your voucher(s) and take them with you, the hotel will have your name on file.

How do I print my itinerary?

You can print your itinerary by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

Can I make a booking for someone else?

When entering "Guest Information" be sure to use the name of the person who will be traveling. Then, enter your information in the "Billing Information" section.

What options do I have to pay for my booking?

Accepted forms of payment are listed as options during the booking process and may include major credit and debit cards, PayPal, PayPal Credit, Google Wallet and BookIt.com's Pay Delay.

How many rooms can I book at once, and how many people can stay in each?

You can reserve up to 3 rooms at once online. If you need more rooms, please contact one of our agents to assist you with your booking at 1-888-618-1790. The number of people per room varies by hotel and room type.

What if I need to modify my hotel booking?

You can modify your booking online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "Modify" button.

Does my hotel charge additional fees at check in?

Any additional fees charged by the property upon check in will be disclosed in the Booking Information and Terms & Conditions provided at the time of booking. After booking, you can view your Terms & Conditions online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

What time can I check into my hotel?

Check in times vary. To view the check in time for your booking, click here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

Can I view a breakdown of my payments or view the next payment due?

To view a breakdown of your payments, click here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

How can I confirm my booking details?

Click here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

How much will it cost to cancel my booking?

The cost to cancel can vary depending on the Terms & Conditions of your specific booking. You can view your Terms & Conditions online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button.

Flight Booking Frequently Asked Questions

How do I contact my airline carrier directly?

All airline carriers have a toll-free number and website. Click here for a list of our most commonly selected carriers.

Are there any Travel Alerts that affect my flight?

Most carriers will list any type of travel alerts, important notices or latest news on their official home page. You can also check the airline's website to view your current flight status, including delays or cancellations, which may affect your itinerary. Click here for a list of our most commonly selected carriers.

How can I modify or cancel my flight within 24 hours of booking?

Airline carriers will allow you to cancel your flight booking for a full refund provided the reservation is made one week or more prior to flight departure date and the cancellation request is received within 24 hours of booking. You can cancel your booking online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "Cancel" button.

What if I need to modify or cancel my flight outside 24 hours of booking?

24 hours after booking airfare becomes non-refundable. If cancelled before the departure date, some carriers may offer a credit in the form of a travel voucher. Use of the travel voucher is subject to the issuing carrier's rules and regulations, including but not limited to, change fees from the airline starting at $150 or more per ticket, additional costs in airfare and possible routing restrictions. You can cancel your booking online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "Cancel" button.

How do I choose my seats?

Most carriers will allow you to select your seats in advance. However, each carrier is different. You can log into your carrier's website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note that many airlines only allow a certain number of seats to be selected until the day of departure. Also, some carriers will charge a premium to select seats in advance. Click here for a list of our most commonly selected carriers.

How can I print my boarding passes?

Most carriers will allow you to print your boarding passes in advance. However, each carrier is different. You can log into your carrier's website using the ticketed passenger name, airline confirmation, ticket number or travel date. Please note that many airlines only allow boarding passes to be printed with 24 hours of departure. Click here for a list of our most commonly selected carriers.

What about baggage fees?

Baggage fees are charged by most airlines to check your bags onto the aircraft. Some carriers will also charge for your carry-on bag as well. To view any baggage allowance included with your ticket purchase, click here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "View Details" button. Each airline carrier has a different baggage policy. For more detailed information, we highly recommend verifying your carrier's baggage policy prior to travel. Click here for a list of our most commonly selected carriers. Please note that BookIt.com is not responsible for baggage fees or lost/damaged baggage. Baggage fees are determined by and paid directly to the airline carrier and are subject to change.

What are the most recent FFA restrictions?

All carriers will have the same FFA restrictions. To view the most up-to-date information, visit www.ffa.gov or www.travel.state.gov.

What is a code share flight?

Most major airlines have code sharing partnerships. This allows multiple airlines to sell space on the same flight. A seat may be purchased with one airline (known as the marketing carrier) while the flight is actually operated by another airline (known as the operating carrier). If you have purchased a code share flight, please verify with the carriers to determine your check in location.

Can I earn miles if I book a flight with BookIt.com?

Yes, please check in with your airline carrier for program specifics. Click here for a list of our most commonly selected carriers.

Who needs a passport?

All passengers (including infants) traveling internationally need a passport. For complete details on required documentation for international travel, please visit www.travel.state.gov.

How do I make arrangements for special needs assistance?

Please contact your carrier directly for all special needs requests. Click here for a list of our most commonly selected carriers.

How do I cancel a vacation package booking?

Please note that airfare becomes non-refundable 24 hours after booking. If cancelled before the departure date, some carriers may offer a credit in the form of a travel voucher. Use of the travel voucher is subject to the issuing carrier's rules and regulations including but not limited change fees from the airline starting at $150 or more per ticket, additional cost in airfare, and possible routing restrictions. The cost to cancel your hotel can vary depending on the Terms & Conditions of your specific booking. You can cancel your booking online by clicking here and following the easy instructions to sign into the Members Lounge. Once signed in, locate the booking and click the "Cancel" button.

What if I miss my hotel cancellation deadline due to a cancelled flight?

Call BookIt.com Guest Support toll free at 1-866-401-3283 and we will do everything we can to get your trip back on track.

What is a schedule change?

A schedule change is an airline imposed change to your flight itinerary. Due to operational needs, airlines reserve the right to make changes to the flights they operate. Schedule changes may include flight number changes, time changes, changes to routing, date changes and/or cancellations. We recommend you verify your itinerary via the airline's website 48-72 hours prior to departure to determine if changes have been made.

What do I do if I miss my flight?

Please contact your carrier directly for available options. Click here for a list of our most commonly selected carriers.

My name is incorrect. Can I change it?

Airfare is non-transferable; many carriers will not permit a name change or correction including a typo. To determine if your carrier will allow the correction to your name please call Guest Support toll free at 1-877-742-9896.


BookIt.com Contact Center

Toll Free (within US): 1-866-269-7360

International: 1-850-234-8887

Sales & Service Hours: 8:00am - 3:00am EST

At BookIt.com we take Guest Support very seriously. In fact, one of our Core Values states that if our guests are merely satisfied, we haven't done our job. Total guest elation is our goal, and we work tirelessly to ensure that each and every guest is so elated with their experience that they stop conversations to tell others about us. Check out what real BookIt.com guests are saying on our testimonials page.

TOP