BookIt.com Verified Traveler James

"This hotel was excellent overall with a good location and amenities as needed. Free WiFi was available in the lobby or at Starbucks across the street. Rooms were clean and turned daily with new towels and toiletries. Our shower became slightly clogged one day and was resolved by the cleaning staff by the next day. The infinity pool is amazing and the largest I've seen at a hotel. The location is excellent right near the canal, though the local restaurants are very pricey. The breakfast buffet is a good value at about $20 USD for all-you-can eat.

The only downfall was the lack of good front desk staff. With one exception, all of the staff we talked to knew little about the surrounding area. Here are some examples:

Q: Where is there a local supermarket?
A: No idea. Eventually we were sent to 'Colon', which was a several block walk. We made this trek in the rain. A day later a local told us about Arti's supermarket, which was a block away and just across from the bus stops.

Q: Where is there scuba diving?
A: No idea, seriously. It took 5 workers before someone said 'try the marina'. Fortunately we knew about Ocean Adventures at the marina already. One worker didn't know if the sea aquarium/marina was in walking distance or not (it isn't).

Q: Where are there good places to eat?
A: Again, no idea. Most resort hotels have a list of local restaurants, what type of food their serve, price range, and location. No such thing existed here. Staff had no training or knowledge of local restaurants. We ended up using TripAdvisor via the WiFi to find places."

Report as Inappropriate