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Sheraton Zagreb Hotel

Zagreb, Croatia (ZAG)

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Based on 814 reviews
Room & Rates

Standard Room, 1 Double Bed

1 Full Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Sheraton Revitalization Package

2 Twin Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

Deluxe Room

1 King Bed or 1 Queen Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Room

1 King Bed or 2 Twin Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Single Room, 1 King Bed

1 Twin Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Executive Single Room, 1 King Bed

1 Twin Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Classic Suite, 1 King Bed

1 Twin Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

2 Twin Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Executive Room

2 Twin Beds
Views of the city and courtyard

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Classic Suite, 1 King Bed

1 King Bed
Views of the city and courtyard

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Kitchenette with coffee/tea maker
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub
Practical - Phone, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Sheraton Zagreb Hotel
Kneza Borne 2, Zagreb, Croatia 10000

Rooms
Make yourself at home in one of the 306 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Relax and unwind with massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a health club or an indoor pool. This hotel also features complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Donji Grad? This hotel has 10764 square feet (1000 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: HRK 125 per person (approximately)
  • Self parking fee: HRK 120 per day
  • Pet deposit: HRK 250 per night
  • A pet fee will be charged per pet, per night plus a one-time pet cleaning fee
  • Early check-in fee: HRK 75
  • Late check-out fee: HRK 75
  • Rollaway bed fee: HRK 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: HRK 500 per day
  • A tax is imposed by the city: HRK 7 per person, per night. This tax does not apply to children under 11 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The following facilities are closed on Christmas Day (25 December):

  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Beauty Shop/Salon
  • Casino
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 814 reviews
from Canton of Zurich, Switzerland
Submitted on 17-05-2016
We stayed one night on our way back from Split, to visit family. Usually, we stay at the Westin, but the Sheraton has been renovated and for the same price or SPG Points, we had a much nicer room and public spaces to use. We were on the 4th floor, which appears to have just recently been updated...great bed, bathroom and amenities (tea kettle, coffee, toiletries, etc.). We always look for a hotel with a good shower and these new rooms don't disappoint...a hand-held shower head mounted on the... Read more
from Essex
Submitted on 20-05-2016
I took a group to this hotel. This has to be the most arrogant hotel I have ever stayed in. Just because it is called a Sheraton it seems to think it is the best, far from it. If you book a single room you get a single bed!!!, The evening buffet meal ran out and was never replenished!!! Breakfast was OK but not the best and between reception and a room a suitcase went missing for 7 hours!!! As the Tour Manager I was blamed by the concierge and when it did turn up there was no apology. Seriously ... Read more
from Bahrain, Pakistan
Submitted on 20-05-2016
The hotel was located in nice area whereby you can comfortably visit the surrounding area by walk, tram or taxi. I enjoyed the most wonderful view of our tennis courts and of course BBQ fish we had after tennis. The hotel should increase massage facilities because the booking was so tight.
from Shrewsbury, United Kingdom
Submitted on 22-05-2016
A manager in McDonalds once said that they don't sell hamburgers, rather they sell a 'predictable experience'. This is true for the Sheraton. Professional staff, discrete service and clean, well-appointed rooms. Check out the gift shop in the lobby. They have fridge magnets so you know what city you are in.
from Dubai, United Arab Emirates
Submitted on 23-05-2016
I stayed at the Sheraton Zagreb for a conference, and was pleasantly surprised at the location, the room quality, and the friendly service. For locations in Zagreb, you can't beat this hotel. Located only a short walking distance to Restaurant Street, and the ring of parks, it's easy to get around and explore the city on foot. My room was spacious and comfortable. The bathroom was recently updated, and tastefully done. I was pleased with the service at the front desk. They were friendly, a... Read more
from Avondale, Pennsylvania
Submitted on 01-06-2016
Located on edge of town center within easy walking distance (10 minutes) of the central square and cathedral. The hotel,is undergoing renovations and our initial stay was on the 2nd floor that was in need of a serious updating with worn hall carpets and spartan furnishings. Furniture was reminiscent of a 1970's Holiday Inn. Second visit was totally different - on the 5th floor which had already undergone renovations. Excellent experience with a shower that I enjoyed so much that I now plan to in... Read more
from Singapore
Submitted on 02-06-2016
If you travel a lot and have been a Starwood member for years, you walk into a Sheraton with a certain set of expectations. The Sheraton in Zagreb does not fulfil all of them. While the infrastructure is relatively ok (although it reminds a bit a communist-era office building with those long corridors and cold lights, the furniture in the 70's early 80's style), the rooms are average in size and clean. Only complaint are the small bathrooms and the tin doors, you can literally hear every word ut... Read more
from Melbourne
Submitted on 03-06-2016
Bedroom itself was well appointed but bathroom badly needed updating and tub was SO deep, a short person could barely step into it. Carpet in the hallway was worn and easy to trip on but it seemed as if our room was in an area about to be refurbished as. Further up the corridor was new carpet and new paint. Lounge and bar area comfortable with friendly staff. Good breakfast with much choice. Tram and train lines nearby and a pleasant 15 minute walk through park to town
from
Submitted on 04-06-2016
I have stayed there 2 times and could definitely recommend it. Being a Sheraton, you can expect certain standards plus it is complemented with great hospitality. The location is good and it is only a few minutes walk to the old centre. The rooms are food sized with comfortable bed and enough space to move around:)
from Lake Cathie, Australia
Submitted on 05-06-2016
As to be expected of a Sheraton hotel it was well appointed but getting tired. The staff were attentive and helpful albeit slow at times. The room was of a reasonable size, the bed was OK but the bathroom was disproportionately small. As with the majority of hotels in the region free wifi was available but not secure.
from Sydney, Australia
Submitted on 10-06-2016
The room has been newly renovated so the bathroom, though small and bathroom fittings are nice and clean. Housekeeping is to be commended. Bed and pillows were okay for me but was too soft for my husband. I feel that the quilt is too thick for summer, so the air cond in the room had to be lowered. The pool and spa facilities were disappointing. First of all, it is not easy to locate as you need to walk pass several semiinar rooms before reaching the reception. The pool is small, the timber walkw... Read more
from London, United Kingdom
Submitted on 18-06-2016
Not much to say because everything was excelent. Great place, top class amenities, rooms and restaurants, very friendly and thoughtful staff, top class cleanliness, services and very nice food with local touch. Highly recommended!
from Wellingborough, United Kingdom
Submitted on 18-06-2016
I stayed in this hotel for a few days and it's only a 10-15min walk to the centre of the city. The interior of this hotel has been executed perfectly. The staff are super friendly and very helpful. The food is delicious and some of the best cuisine I've ever tasted. A great hotel for a city break or business trip.
from
Submitted on 23-06-2016
Recently stayed at the Sheraton in Zagreb and I have to say I was very impressed! Just a short drive from the airport the hotel is in an excellent central location with all the major city attractions within walking distance. Check in was a breeze...bags arrived at my room within minutes. The room (suite) was very clean, comfortable and spacious with the most comfy beds ever! Bathroom was also of a very high standard. All modern conveniences included and free wifi. Breakfast in the downstairs re... Read more
from
Submitted on 25-06-2016
Typical European hotel but newly updated and lots of additional amenities. The breakfast was great and there were lots of options at other meals. It's located in a very central location within walking distance to many attractions and also not too far from the airport. The staff was also very accommodating and I would definitely stay here again.
from bridge of allan
Submitted on 25-06-2016
Good location for easy walk into main square. Nice enough standard rooms although bathrooms were small. Beginning to look a bit tired Pool available but didn't use it. Bar staff a bit useless. Nice reception area looking typically Sheraton. Nothing special with the food which was a pity. OK for brief stop over not sure that we'd like to have extended stay.
from Paris, France
Submitted on 29-06-2016
Great staff, clean rooms, excellent food and the best location to visit Zagreb and have great vacations alone, with friends or family. I really loved the way the staff from the hotel treated me, always fast. Thanks
from Kiev, Ukraine
Submitted on 29-06-2016
Good location. We staid in a very nice and clean room. The stuff were very nice and polite and all the time was giving a high class service. The food was delicious. We enjoyed out time there. Tank you very much
from John O'Groats, United Kingdom
Submitted on 05-07-2016
A fine hotel. Nice and central. It has an elegant reception area and rooms are spacious and comfortable. Staff is friendly and helpful and room service is good. It's easy to walk into the city. Thinking about going with my wife for a weekend...
from Athens, Greece
Submitted on 10-07-2016
This is a great hotel in Zagreb and I strongly recommend it. I am travelling there for business very often and there is nothing missing. in the past, the hotel received some constructive feedback and I see that they listen and do actions to improve the points mentioned. Great food (I am having breakfast and sometimes dinner) and excellent room service. there is a very descent gym located in the first floor and there is also massage and spa facilities. Location is very good and you can access on ... Read more
from
Submitted on 10-07-2016
Stayed here for my last night in Zagreb. For a 5 star hotel, its not that impressive. The breakfast was OK and the staff are not the friendliest. Positives: - Spacious room Negatives: - Breakfast is very average for a 5 star listing. - Staff have an attitude.
from
Submitted on 12-07-2016
Very good hotel! Great food! Stuff is pleasant but could be little bit faster! We were wainting for check in more than a half an hour! I also wait for check in a hear before for more than a half an hour! But everything other room and service was great!
from Melbourne, Australia
Submitted on 15-07-2016
The Sheraton Zagreb is amazing. The hotel has just completed a full renovation to bring it to the modern era. The common areas are beautiful and service is impeccable. The rooms are spacious, clean and well appointed. The bed was comfortable and the bathroom great. The hotel has many food options which is great. They also have a nice patio where we had a lovely dinner. Location is perfect for both business and leisure just a short walk from the main downtown area. I cannot wait to go back and vi... Read more
from
Submitted on 19-07-2016
The hotel was just as expected from Sheraton, very comfortable, clean and helpful staff. It's in a good location and luckily we were able to get dinner late on Sunday evening when everything else was closed. We had a late checkout which also suited us as we had a late flight.
from
Submitted on 19-07-2016
The hotel is really good! Very good location, but not the best though. + perfect welcome, including the door men and the receptionist, both very professional, helpful and friendly + Room: spacious, clean and nice - the spa is small, oldish, showers there dirty, no soap in the dispenser. Looks like to almost does not belong to the hotel. The staff lazy and not very friendly - Didn't take the breakfast because of the price (after discount 160 HRK), but we had absolutely delicious in a cafe cl... Read more
from
Submitted on 19-07-2016
Staying here on business. It is a standard Sheraton that could do with a face lift. Staff are very friendly and it is in a good central location with a short walk into town. Reasonable gym although the equipment is old and the pool looks nice although I didn't use it. Decent buffet breakfast. Would stay on business but probably not for a leisure break
from penn
Submitted on 24-07-2016
A little bit disappointing. Hotel is old from the outside and inside. Seems to be popular choice for tour group (I stayed as a part of a group) Location is acceptable. Around 15-20 min walk to major tourist attractions Expect slightly more from a Sheraton (not sure if one should lower expectation in Zagreb though ...)
from
Submitted on 27-07-2016
Nice clean place. Central and walkable to everywhere. Close to the train station, restaurants and landmarks. Our room was clean and everyone was super nice. I love our bathroom which was nicely decorated, clean and big! The gym was big and had plenty of machines (both old and new machines). I would recommend this place.
from Saarland, Germany
Submitted on 27-07-2016
For a stay in Zagreb I can recommend this hotel. Nice area, quiet rooms with free wifi. Excellent breakfast buffet. Clean and comfort rooms. 10mins walking to city center. The picture is made from 360°zagreb cafe and shows main square and cathedral of zagreb.
from Zagreb, Croatia
Submitted on 29-07-2016
Located in the city center, with professional staff and very comfortable rooms. The lobby looks very nice in the old-style wooden furniture. Very classy and expencive fro Croatian standards. There are some rooms that need to be renewed. Very good for bussiness purposes.
from Jerusalem District, Israel
Submitted on 01-08-2016
The staff were very helpful and accommodating. We were given a separate vegetarian/kosher restaurant. The hotel is in the city centre and near some interesting sites for a Zagreb walking tour, Try and get Igor Auferber to guide you. He is the best.
from Montreal
Submitted on 02-08-2016
Super nice hotel. Elegant and spacious. Lovely decoration on reception traditional Croatian painting Excellent service by reception. Lovely rooms clean and neat. Loved it. Hotel is situated close to everything. Wi fi works good as well. There is a caffe a side that you can have drink in a terrace.
from Llandudno, United Kingdom
Submitted on 04-08-2016
Staff extremely friendly on checkin. \We were in a lovely corner suite. Lots of space and very comfortable. Issue was the wifi wasn't strong enough to extend to our room, even walking down the corridor. Had to pretty much sit in reception for good signal. Lovely to have a bath-tub. Very happy about that. The Wellness Murad swimming pool/sauna, unfortunately was limited to 10am to 6pm which doesn't suit at all if you are out climbing mountains all day. Understand the Wellness is a separat... Read more
from
Submitted on 05-08-2016
No internet at all on day 1. Bathroom had no shampoo, but two bottles of shower gel. Same scent and label but different colours. Are they diluting some showergel ? And why NO shampoo? Think of other hotels in Zagreb. There are better ones
from
Submitted on 06-08-2016
Fantastic service, from check in to baggage help. Hotel Lobby was beautiful and very elegant. The Breakfast was excellent and the service was unbelievable, fit for a king!!!! All of the staff were very happy, friendly and always willing to help. The rooms were very spacious, clean, comfortable and modern decor. Would definitely come back!!!!
from Norway
Submitted on 09-08-2016
We had a stop-over at Zagreb Shearton, and really enjoyed the hotel. The hotel has an easily accessible underground parking garage (with elevator to the rooms), our room was on fifth floor and had everything we needed. Very comfortable beds, soft pillows and good quality linen. Recepeion staff was polite and efficient. The most positive experience was, however, the restaurant. Our waiter spoke several languages, he picked excellent wine and gave suggestions for meals (when asked for his advice)... Read more
from
Submitted on 10-08-2016
After arriving to the hotel by car there was no information or staff for the pre-reserved car park. After approaching the reception the answer was to find the parking ourselves and wait. We had to wait over 2 h in the reception for a check in. We were told to have a coffee until the cue eased but we realized after a while this was not the best advice. The staff was unhelpful even though we had reserved and paid ahead of time. We will only stay one night in Zagreb and will never select a Sheraton... Read more
from Ljubljana, Slovenia
Submitted on 11-08-2016
It is a topical Sheraton operated hotel. Rooms are as it is expected. Take some time to make a check out in the morning. The service at the bar should be better. It is a great place for having business meeting as the location of the hotel is perfect.
from
Submitted on 14-08-2016
Stayed 1 night as a stop-off on a month travel around Europe, and had an extremely comfortable stay. The hotel is a short walk from the centre of the city, and again the walk from the station is a simple route and around 15 minutes maximum. The room was large and everything you would expect from a Sheraton - luxurious, clean and just made for a great stay. TV with plenty of choice of channels, many in English. Shower and bath excellent. Our one niggle here was the noise in the morning; there... Read more
from Hong Kong, China
Submitted on 18-08-2016
The staff are very pleasant but professional - and go out of their way to try and help. The Hotel cuisine is very fine, particularly given that the in-house King Tomislav Restaurant features gourmet Croatian food.The Mezzanine floor is particularly attractive, especially in terms of the carpeted balconies and sweeping descending staircase. It is a relatively quick walk up to the main squares and cathedrals of Zagreb as well while the blocks that it spans are full of interesting bars, shops and m... Read more
from Seattle, United States
Submitted on 05-09-2016
This was a luxury hotel in the center of Zagreb. Great location for walking to the old town and other sights. The lobby offered a large gracious space in which to meet friends. The breakfast buffet included in the room price was excellent. The room was quiet and very comfortable. My 28-year old daughter made good use of the gym and pool. This was our final destination after traveling throughout the Balkans for six weeks. its was great to stay in such a nice hotel.
from Calgary, Canada
Submitted on 05-09-2016
The Sheraton is what you'd expect if you've ever stayed at one. The rooms were nice and comfortable. The lounge was a great place to debrief our daily adventures. Great location. We were only about a 15 minute walk to all the attractions. Hvala to Mario and his staff for everything that made our stay so comfortable and easy.
from Hong Kong
Submitted on 06-09-2016
It was my worst Sheraton or SPG experience!!! The deco of the hotel was dated but more so was the management. In general, the staff did not greet guests. They did not smile, make eye contact, say good morning or do any gesture to make us feel welcomed. The housekeeping staff did not do a good job. One day they forgot to refill bottled water, the other day qtips. They also forgot to clean one of the coffee tables in our suite. On a rainy day we were told the hotel could not provide an umbrella ... Read more
from Istanbul, Turkey
Submitted on 08-09-2016
I have spent, to attend a wedding reception, 5 days in September 2016 at this hotel. Its location is convenient. Rooms are renovated, and spacious. Breakfast buffet is fantastic. Staff in general is helpful and efficient. Especially, Vera from the front office has been great during our stay. I would highly recommend this hotel.
from Izmir, Turkey
Submitted on 08-09-2016
We hosted a wedding in Zagreb and stayed as a large group in Sheraton Zagreb for this occaison. Everyone was extremly satisfied with their stay. The good central location of the hotel , the quality of the rooms, the warm service of the staff and quality of food were all contributing factors for the guest satisfaction.Sheraton Zagreb is a great hotel to stay for your next travel to Zagreb, a must see destination ....
from
Submitted on 13-09-2016
The hotel is located just 10 minnutes walking to the ban jelacic sguare.Large and clean rooms but need rennovation.Lobby is excellent and breakfast was nice.very good hotel for bussines trip and conference.This is my rirst rewiev for this hotel but i used to stay in sheraton zagreb couple of times and i will come again in my next vissit to zagreb
from Porec, Croatia
Submitted on 13-09-2016
I was in Sheraton only for one night and I found it really good, even if I had one bad experience. That were some works in the room behind my bed from 6:30 in the morning. ???? The other bad thing is that you have to pay for the hotel parking, but the staff was perfect, hotel is beautiful and breakfast is perfect! I reccomend this place.
from Ankara, Turkey
Submitted on 13-09-2016
We stayed in Zagreb Sheraton with a crowded group. Although we were a crowded group, their service was impeccable and personal. Right in the middle of city center, as well. The breakfast, the quality and the cleanliness of the rooms are the highest quality. I will definitely go back. Thanks to all the staff and Ms. Vera Puncec for everything.
from Istanbul, Turkey
Submitted on 14-09-2016
Sheraton Zagreb is a great hotel located in the heart of the city with comfortable and well furnished rooms. The Naïve art piece behind the reception desk was lovely. The staff, especially Ms. Vera, was very helpful and warmhearted. The continental breakfast was fulfilling and we had a lovely time in the heated indoor swimming pool.
from Ljubljana, Slovenia
Submitted on 19-09-2016
I stayed at the Sheraton hotel for one night because my flight to Dubrovnik has been rescheduled, and i arrived at he hotel quite late. The check in was smooth and the receptionist arranged me some diinner despite it was late. the cook did a good job. The rooms are very nice and clean and the breakfast as it should be in hotels like this . I would stay here again .
from Oakville, Canada
Submitted on 20-09-2016
The word paneling in the halls and rooms adds a rich but warm feel. The swimming pool is kept warmer than average, about 27, which I like. All very clean and well maintained. Room cards are required in the elevator for added security. With tour busses arriving, elevators can get slow and valet service delayed ( one bellman on duty). I would appreciate more lighting in the rooms. The bed lamps and desk lamp alone are not enough for me searching in luggage. Bed is comfortable and free WiFi is qu... Read more
from Knoxville, TN
Submitted on 20-09-2016
I stayed at the Sheraton Zagreb last week for a few nights as part of a short vacation. I partially chose it because it was only a few blocks from the train station. The hotel is located an easy10 minutes walk to the center of downtown. It seems built as more of a business hotel, but I thought that it did great as a leisure one. It strikes a nice balance, being upscale while not intimidating. I was given a lovely room that more than suited my needs. There was a mini fridge, good a/c, extremely c... Read more
from St. Moritz, Switzerland
Submitted on 21-09-2016
the sheraton zagreb is a very classical sheraton. the infrastructure is great but everything is a bit old and tacky. the staff however was SUPER nice and that's also the reason why we would come back anytime even if the design and architecture aren't our cup of tea at all.
from Taipei, Taiwan
Submitted on 21-09-2016
This hotel deserves its 5 star recognition and Starwood brand name for its modernized facilities, considerate staff, spacious lobby and public area, and its great location. What disappointed me a little bit is that my guest room was old fashioned, bathroom was too small, and the fridge in my room was locked with a tied-knot note saying guests may be deemed to consume mini bar and will be charged upon untying the knot note and opening the fridge, which was inconvenient for tourists who would like... Read more
from
Submitted on 23-09-2016
I stay at the Sheraton on every business trip. The service is outstanding, the rooms are clean. The food is excellent. I particularly enjoy the breakfast buffet. The piano bar is a great place to have a drink and to meet with clients and friends. I highly recommend the Sheraton in Zagreb. You will not be disappointed.
from Morehead City, North Carolina
Submitted on 26-09-2016
I stayed here an overnight night in Zagreb. This hotel is located walking distance to the city center. Check-in was smooth and friendly. My room, 420, was quite nice. The bedding was smooth, clean, comfortable, and lots of pillows. The room was quiet and I did not hear either neighbor. The room included a mini-fridge, was well-stocked and tidy. Bathroom was very tiny but had a full shower and door. Water as a little temperamental with is waxing and waning from hot to cold at times. Water press... Read more
from Athens, Greece
Submitted on 27-09-2016
I stayed here for one night while traveling on business. The room was clean, staff friendly and the location convenient for the major sites of the city. The one disappointment I had was with the breakfast offered in the lobby. The quality of the offered buffet and the size of dining area were not as expected from a hotel with that name.
from Boston, Massachusetts
Submitted on 29-09-2016
I thoroughly enjoy my stays at the Sheraton Zagreb. My family joined me on a combo bus/vacation for (10) nights. I'm most impressed by consistent high level of personal service by the entire staff- front desk, bellmen, restaurant and dining room, house keeping, wellness center and gift shop. These are places most people overlook, but I don't because they're important and tell you a lot about what's important to hotel mgmt.. Sheraton service is stellar. I appreciate the welcome I always get t... Read more
from London, United Kingdom
Submitted on 29-09-2016
I have now stayed at the Sheraton in Zagreb almost a dozen nights. I stay exclusively at The Sheraton when visiting Zagreb for a number of different reasons. Their staff and service, excellent food (incredible breakfast options), cleanliness and comfort of their rooms... to the amazing location which is a a short walking distance to The Trg. I always recommend the Sheraton to friends and business colleagues... Ivan O.
from Bridgewater MA
Submitted on 30-09-2016
I booked on hotels.com with no refund policy I do not recommend that in the future. A tour didn't run on time and I wanted to change my nights there was no ability to do so three weeks ahead of time. That being said the staff are so nice and helpful. My room was beautiful and the bed super comfortable. I had a massage here and that was great too. I only wish I had gotten to stay here longer.
from
Submitted on 01-10-2016
Pros: 1. Spacious Hotel with Great Facilities 2. Old school type of Hotel 3. Great gym facility for serious workout 4. Good for business meetings Cons: 1. Feels Old and needs renovations 2. The rooms is too small
from Gainesville, Florida
Submitted on 02-10-2016
I spent one night on my way from Split to Malaysia. The hotel was easy to find, had food & drinks fairly late (after 9pm, still serving) and it was an easy check in. Due to the recent merger in chains, they gave me a slightly nicer room, and it was exactly what I needed. Lots of space, comfy couch, and a very clean bath tub and shower. I'd definitely stay in here again. It wasn't super close to nightlife, but I'd rather take a taxi and be in a quiet area.
from Germany
Submitted on 04-10-2016
The Sheraton is not really in the city center but within 10 minutes you can reach many restaurants and bars, so the location is quite okay. Rooms are comfortable and the staff supportive. Not much more to ask for even though I couldn't check out the pool. Breakfast was decent with a lot of different options to choose from. All in all quite a decent place to go to, especially if you consider the alternatives in Zagreb which still seem quite limited on this level.
from Camas, Washington
Submitted on 05-10-2016
Our room on the 6th floor overlooked a concrete roof. Lovely bed, linens, a desk, fridge, nightstands, a few drawers, table and two arm chairs. The bathroom has a fan plus the air conditioning works and can be adjusted. This 5 star hotel's rooms are larger than 3 other hotels we've used on this trip. We had an iron, ironing board, pant press 4 pillows, TV, internet in our room and lighted magnifying mirror in the bathroom. I ordered additional pillows with our reservation but had to call twice ... Read more
from New York City, New York
Submitted on 20-10-2016
Once again, everything as expected - perfect. Newly renovated spacious rooms, friendly staff and a perfect downtown location close to everything. The wide variety of food is diverse and always tasty, served by great staff. The lounge area at the piano bar is an excellent meeting place. Five stars by all accounts!
from Manama, Bahrain
Submitted on 20-10-2016
Very nice hotel in the best part of Zagreb. Easy walking distance to the downtown area, as well as many parks & historical monuments. Definitely recommend! Only comment I would have is that breakfast is a little crowded when there are big groups visiting.
from Pretoria, South Africa
Submitted on 20-10-2016
Guests at the Sheraton have a certian level of expectation as regards quailty of offering. This Sheraton is not on par with other Sheratons. The location is convenient, bank across the street, and within walking distance of the city centre. Rooms are adequate but not great. Breakfast is average
from Sao Paulo, SP
Submitted on 29-10-2016
Really good and clean rooms. Large and beautiful bathroom. Modern and potent hairdryer. Good breakfast buffet. Nice piano bar. The only thing that was weird during our stay was a bellman that, when we've signalized that he was about to deliver us a bag from someone else, collected it and answered us with an odd "who cares?" - the problem was not with my bag, but it was not definitely the answer I've expected so hear...
from Warsaw, Poland
Submitted on 31-10-2016
Very convenient location in the city center not far away from old town.There are lots of places to visit around . The restaurant is really worth to visit. Staff helpful. Cleaning should be detailed and improved as we found some dust in the room
from
Submitted on 05-11-2016
Excellent location in the heart of the city center, close to all important locations in Zagreb. The rooms are big, well maintained and very modern. There is an awesome piano bar and an amazing pool. There's one slight hiccup; the breakfast is far from what you would expect from a 5* star hotel. my advice is to go get breakfast at a cafe nearby it's cheaper and food is better.
from Bishkek, Kyrgyzstan
Submitted on 06-11-2016
I stayed nearly a week at the Sheraton on a business trip, giving me ample time to sample the conference services, restaurants, and fitness center. The food quality - breakfast, restaurants, and room service - exceeded expectations even for a top quality chain like Sheraton and the fitness center is one of the better I have seen in similar properties. The conference services were professional and smoothly managed although with several other events taking place simultaneously, the staffing was at... Read more
from Washington DC, District of Columbia
Submitted on 09-11-2016
The Sheraton Zagreb is a nice hotel for holding business meetings with good conference rooms and services catering to business meetings. The regular guest rooms are adequate and clean but the room I was in, which was supposed to be a non-smoking room, smelled like a smoker had stayed in it before I arrived or was too close to smoking rooms. I heard from other colleagues that some of them had the same issue, so it was not worth asking for another room. The staff however was very nice and helpfu... Read more
from Sheffield, United Kingdom
Submitted on 09-11-2016
I really like this hotel. Very nice and friendly staff, rooms are big, comfortable, very quiet and clean. Well connected to the rest of Zagreb with tram or taxi. Breakfast is absolute great. It's now the third time that I have been here and I will definitely come back again.
from Newbury
Submitted on 12-11-2016
Stayed for 1 night as part of a business trip and conference held in the hotel, would liked to have spent more time here. Staff all spoke excellent english and were friendly and helpful. Breakfast was very good with a wide choice of food available. Room was large, clean and comfortable. Would use again.
from Glyfada, Greece
Submitted on 12-11-2016
This was my second visit at Sheraton Zagreb hotel. Business stay, needed a central hotel. Seems to have improved comparing to my last visit. Room seemed more fresh and tidy with little things I have missed before. Noticed also bigger variety with breakfast choices. Good to see improvements.
from
Submitted on 13-11-2016
Stayed few nights during the expo in Zagreb. Room was excellent, with good mattress, comfortable space and fast wifi. Very much enjoyed the breakfast and helping attitude of the staff there. I will definitely come back again when in Zagreb. Great place. Pavel
from
Submitted on 15-11-2016
I travel regulary and relatively fussy where I stay, (over 150 nights a year) and have stayed in a number of Sheraton Hotels. The Sheraton Zagreb subscribes well to and typifies the Sheraton experience. I will continue to stay there as my number 1 perference in Zagreb and will recomend to others.
from Auckland, New Zealand
Submitted on 15-11-2016
Visited Zagreb in August 2016, and the Sheraton was a lovely hotel, the bed was comfortable, bathroom was adequate, the room was clean and comfortable, and had free wifi which was very good. The staff in reception were always helpful and smiling which put you at ease. The breakfast was good with a wide range of choices and staff there also very helpful and friendly. Would definitely stay there again.
from Oslo, Norway
Submitted on 17-11-2016
We stayed here for 3 nights late Oct and was very happy with our stay here. The location is pretty central with walking distance to the upper and lower town, around 10-15min. There are tram stop just right outside the hotel, very convenient. Our room was nice, clean and spacious. The hotel also has a fairly big swimming pool with sauna (wet and dry) and gym. The best thing I like about the hotel is the staff, who are very helpful and attentive to our every needs. Check-in and out were no fuss, I... Read more
from Orebic, Croatia
Submitted on 18-11-2016
In my opinion one of the best hotels in Zagreb. Lovely staff will make sure that your stay would be easy to remember. This hotel wich is located in a City centre gives you perfect spot from where you can go to wide range of facilities or events that are beeing held there. Clean rooms, good food, comfort that it can offer to you is excellent, so i must say that this hotel made it to the top of my list of hotels in Zagreb. Definitely reccomended!
from Indianapolis, Indiana
Submitted on 18-11-2016
Beautifull, very well located, close to walking downtown area. Everybody was very polite and helpfull. Breakfast was great. Would stay there again. If you have time visit the Cathedral and Museum, beautifull buildings.
from Belgrade, Serbia
Submitted on 20-11-2016
My recent stay at the Sheraton in Zagreb with my friend really left the best impression one can expect from a hotel of this standard. The staff at the front desk were amazing, from great restaurant recommendation to organizing my transfer to and from the airport. Food at the restaurant was also great - we enjoyed their daily menus which are quite affordable and different everyday. Would definitely come back next year again!
from Brezice, Slovenia
Submitted on 20-11-2016
It was good experience. Hotel is well located, quite close to the city center (about 15 minutes). Hotel lobby is great with good looking bar on one side and dinning space at the other. Food is ok, but maybe with a little bit less choices as it should have. Hotel room is spacious with nice bathroom (flat TV inside, ironing board etc). Hotel have also other amenities like indoor pool, fitness, sauna etc. You will not miss, if you spend a day or two in this hotel.
from
Submitted on 22-11-2016
Everything works as expected for a good hotel. Smiling people at the reception, clean and spacious room with comfy bed, fast internet connection, iron inside the room. The hotel is located in a walking distance from the beautiful city center. Breakfast is decent with early starting time. Great for business travelers. They care about you!
from Split, Croatia
Submitted on 23-11-2016
It is just a short stroll to the heart of the city. Hotel is what one would expect from the brand, and although it is not cheap, the value for the money is as it should be. The service is great, breakfast and room service food are perfect.
from
Submitted on 23-11-2016
Fantastic rooms, beautiful Spa, great 24/24 room service. 100? per night it's not expensive for a 5 star luxury hotel! Position: 10 min far from the old town by foot. For buisness and for plasure, the best in town!
from Ontario, Canada
Submitted on 24-11-2016
We stayed in this hotel while on a group tour of Croatia. The location was great -- only a 15 minute walk to the centre of the city. The room was fairly large for European standards, very clean, and quiet. The breakfast buffet was very extensive, with foods to satisfy all types of appetites. The only drawback for me was that it seems to be a favourite hotel for big tour groups, so the breakfast areas were always crowded. The staff was very friendly and accommodating.
from Split, Croatia
Submitted on 24-11-2016
Even after 6 years of frequent visits....this hotel still shines and outperforms!!! The service is always top notch...from front desk/operations, housekeeping and food/beverage....especially the staff in the Piano Bar!!! Top to bottom property renoovations areamazing!!! Mario Susak is the epitome of a full service GM.....one that all others should aspire to be!!! For business and pleasure....Zagreb should be proud to have a 5 star hotel like this in town!!! Be back soon. Thanks again for e... Read more
from
Submitted on 28-11-2016
Stayed here for two nights during my vacation to Croatia. Made request in advance with regards to beds in the room and the hotel made sure we got the room we had requested. Front desk and staff are amazing and made the stay pleasant. Highly recommend this hotel for your stay in Zagreb.
from Montreal
Submitted on 29-11-2016
The exceptional staff understand they are in the hospitality business and treat guests as if they were guests in their own home. When I asked for an iPhone charger, the reply was "No problem", not the usual, "Sorry sir." My room was very clean and comfortable, but will need updating in the near future. I woudkm definitely stay here again.
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