Submitted on 30-06-2016
We stayed here for 2 nights last week. I was very excited to arrive because of the excellent reviews. The last few miles of the road are rough, but not prohibitive. Just go slow and you will be fine. The hotel itself is lovely, just like the pictures. The grounds are beautiful and the path to the river is gorgeous. Upon arrival, we were given a welcome drink and sat down at the desk. The young woman handed us a paper with a list of tours, passed over our paperwork and said basically 'initial her...
We stayed here for 2 nights last week. I was very excited to arrive because of the excellent reviews. The last few miles of the road are rough, but not prohibitive. Just go slow and you will be fine. The hotel itself is lovely, just like the pictures. The grounds are beautiful and the path to the river is gorgeous. Upon arrival, we were given a welcome drink and sat down at the desk. The young woman handed us a paper with a list of tours, passed over our paperwork and said basically 'initial here and here, sign here'. She handed us over to a gentleman who took us on a golf cart to our room where we unpacked. The bungalows are beautiful, with wonderful Balinese style furnishings, nice big space, a great bed and beautiful bathroom with outdoor garden shower. They have a minibar with very reasonable prices; great since there are no stores nearby. Unfortunately, we discovered we had no hot water and had traveled all day and hiked in the rain, so we really looked forward to a warm shower. We called the desk, and they said let it run for a few minutes. We did, no hot water. We called back and they sent someone to check it. A woman came by, didn't speak to us, fiddled with the hot water taps, and left. We waited and called back to ask what we should do. The front desk said 'wait 30 minutes and it should work.' We waited and no luck. We called back again, and she said that they couldn't fix it, we'd have to move. We packed up all of our things, and a man knocked on the door and gestured for us to come out to the golf cart. He got back in the cart and waited while we made 2 trips in the pouring rain and loaded our bags on the cart. He took us to another bungalow with a balcony facing the walkway, which was between 2 bungalows with large family groups in each one. Our window looked directly into their room where they were gathered around the TV. There definitely would be no wildlife watching here. By now it was mid evening and we were frustrated but decided to just stay put and try to shower and get some dinner. At dinner we waited to try to flag someone down for menus even though there were only 4 tables occupied. No one was friendly, it was disappointing. The next morning was the same way, we had to get our own coffee, no one greeted us, etc. We decided to hike up the road to the national park and see the waterfall, and although it poured rain the entire time, we had a nice hike. Note that in heavy rain, the waterfall and river are gray and muddy, not blue...nothing you can do about that. It's still a beautiful place. The trails at the hotel and at the national park are in good shape and well maintained, not dangerous at all. When we returned, we had no power, and again, not the fault of the hotel, these things happen, but we were soaked to the bone and tired. Finally a staff person in the lobby asked how we were doing and I said 'not so great' and she asked why so we explained. She was as nice as could be, and it was literally like they flipped a switch. Our entire experience after that was extremely positive. Since we had no power and the bungalows are pretty dark with no lights, we dried off and brought our books out to the restaurant, where they had fireplaces lit, it was perfect. We had a good lunch, there was great music playing, we had some wine, and just enjoyed listening to the rain. The bartender in the lounge talked to us and brought us bar snacks, and it was very relaxing. We went in a few of the hot tubs, which are all different temperatures, very nice. After the power came back on we had a nice dinner, and the hotel surprised us with a complimentary bottle of wine, which was greatly appreciated. We ended up having a very nice evening (also in part to a wonderful young man on their staff, Marc Anthony!) and the service was great. The next morning was nice as well, breakfast was good and plentiful, and we fed bananas to the coatimundi. When we checked out, the same terse young woman was at the desk again, and basically said 'here are your charges, sign here.' At that point we just laughed and went on our way. It was a very interesting experience but it certainly is a special, romantic, well cared for property with a lot going for it, I am just chalking our experience up to an off day.