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Hotel Casa San Agustin

Cartagena de Indias, Colombia (CTG)

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Based on 579 reviews
Room & Rates


  • One King Bed
Complimentary wireless Internet access keeps you connected, and the flat-panel television and DVD player provide entertainment. Enjoy welcome amenities. A minibar is supplied. You will have bathrobes, slippers, and complimentary toiletries. Climate control, a safe, and daily housekeeping are among the included amenities. This room is Non-Smoking.

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  • One King Bed
This room opens to a balcony or patio. Complimentary wireless Internet access keeps you connected, and the flat-panel television and DVD player provide entertainment. Enjoy welcome amenities. A minibar is supplied. You will have bathrobes, slippers, and complimentary toiletries. Climate control, a safe, and daily housekeeping are among the included amenities. This room is Non-Smoking.

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Junior Suite

  • One King Bed
This room features views of the garden from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and the flat-panel television and DVD player provide entertainment. Enjoy welcome amenities. A minibar is supplied. You will have bathrobes, slippers, and complimentary toiletries. Climate control, a safe, and daily housekeeping are among the included amenities. This room is Non-Smoking.

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  • One King Bed
This room features views of the garden from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and the flat-panel television and DVD player provide entertainment. Enjoy welcome amenities. A minibar is supplied. The jetted bathtub is a great place to wind down; the bathroom also has bathrobes, slippers, and complimentary toiletries. Climate control, a safe, and daily housekeeping are among the included amenities. This room is Non-Smoking.

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Hotel Casa San Agustin
Centro Calle de la Universidad No.36-44, Cartagena, Colombia 1300

Hotel Features.
Hotel Casa San Agustin features a restaurant, a poolside bar, and a bar/lounge. Room service is available 24 hours a day. The hotel serves a complimentary continental breakfast each morning in the restaurant. Recreational amenities include an outdoor pool. Complimentary wireless Internet access is available in public areas. For a surcharge, the property offers a roundtrip airport shuttle (available on request). Concierge services, limo/town car service, and tour/ticket assistance are available. Additional property amenities include coffee in the lobby.

Air-conditioned guestrooms at Hotel Casa San Agustin feature iPod docking stations and minibars. Beds come with Frette Italian sheets. Bathrooms feature bathrobes, slippers, and complimentary toiletries. Wireless Internet access is complimentary. In addition to safes, guestrooms offer phones. Flat-panel televisions have DVD players. Rooms also include welcome amenities. Housekeeping is offered daily and guests may request irons/ironing boards.

Notifications and Fees:

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • There are no room charges for children 11 years old and younger who occupy the same room as their parents or guardians, using existing bedding. Children may not be eligible for complimentary breakfast, if one is offered.
  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
  • No onsite parking is available.
  • No pets and no service animals are allowed at this property.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: COP 9000 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

Based on 579 reviews
Submitted on 23-05-2016
Absolutely fantastic stay, no complaints whatsoever. Quality of customer service was second to none. The lovely Katherine at front desk was particularly helpful! Already thinking about the next visit.
from Union, New Jersey
Submitted on 24-05-2016
Spent 4 days at this hotel last week. From the start the service was excellent. Everyone made it a point to smile and say hello, from front desk staff to the housekeeping staff. Hotel was extremely clean Room was well cooled and comfortable - We stayed in Room #203 Outdoor jacuzzi was very big and had heated water Wi-Fi was excellent everywhere on the property including in the room Bed was like a cloud Room Service was excellent and timely Special thank you to Lizardo, Gladys, Katiya, Kather... Read more
from New York City
Submitted on 01-06-2016
My wife and I just returned from a few great days at the Hotel Casa San Agustin. Great atmosphere, and nice small touches to make your stay special. While we would recommend the hotel, one word of caution. Our room was located above the internal courtyard that was part of the hotel restaurant. For the three nights we stayed here, there was a live band in that courtyard who played until midnight. While the music was good, it was so loud that my wife and I had to shout at each other in t... Read more
from Detroit
Submitted on 05-06-2016
My husband and I stayed in the 2 bedroom suite, we really enjoyed both outdoor spaces using the main level terrace with the Jacuzzi midday to cool off with a glass of sangria and the upper terrace at night taking in the view. The breakfast was amazing and the resturant is one of the best in the walled city recommend the ceviche and lobster empanadas. Highly recommend this lovely hotel!!
from Peachtree City, Georgia
Submitted on 05-06-2016
My wife and I have been fortunate to stay in many luxury hotels throughout our travels. This hotel presents personalized attention in the feel of that given by a caring friend or family member . The staff is able to strike a good balance in being very helpful without the possible drama or intrusiveness of a real family. The hotel was very clean, beautifully appointed and within easy walking distance of all of the Old Town attractions. The food and drinks are wonderful and the housekeeping wa... Read more
Submitted on 07-06-2016
From the first moment you enter the hotel you will feel like you are home. Every staff member is extremely friendly and always ready to assist your every need or desire. Reservations were made for us at the best restaurants in the city prior to our arrival and private tours arranged upon our arrival so that we could simply enjoy the city. Make sure you upgrade to a room with private pool or hot tub - you won't be disappointed and do include the breakfast option as it is a great way to start a ... Read more
from San Francisco, California
Submitted on 07-06-2016
My partner and I stayed here recently and had the absolute best time. We were welcomed with a yummy drink and got to check into our room early. The hotel is absolutely gorgeous. We were upgraded to a suite bc of a problem with our toilet and it was fantastic. The pool has an old aqueduct that splits it above as this is an old house, but it gives it such a cool feel. The staff are top notch - they go above and beyond. We were helped by Luis and another guy (can't remember his name!) And they t... Read more
Submitted on 08-06-2016
Casa San Agustin was tip top from check-in to check-out. This is the type of place that turns a good vacation into a great one. If you can, spend a few extra bucks and stay here. The hotel arranged for transportation from the airport to the hotel where we were greeted curbside and taken promptly to the hotel for a cold towel and refreshing cucumber/mint beverage (essentially a virgin mojito). Katharine and Lorenzo greeted us, gave us a tour of the hotel and took us to our room. The firs... Read more
from Charlotte, North Carolina
Submitted on 15-06-2016
The beauty of the property is matched by that of the people who work there, from the managers to the maintenance folks. Each of them greeted us warmly, professionally every day and made it clear that they wanted to make our stay comfortable. Elena, the Guest Relations Manager, reached out to us a week before we arrived to inquire about dinners and outings we would like to reserve. Katherine helped us reconfirm tenuous reservations at our next hotel. The design of the hotel and its rooms is el... Read more
from Toronto, Canada
Submitted on 18-06-2016
We stayed here in our trip on coast of Colombia. The hotel was great and location was incredible. Colombia seems to be hit or miss in the hotel category but we found this was a hit! Romantic area and great walking distance to all the places you want. Only downside was our AC was not so strong and only average. Cartagena is HOT so that was a bit of a disappointment. However the hotel made up for the rest! Stay here in confidence.
from New York City, New York
Submitted on 18-06-2016
We just came back from our amazing stay at Hotel Casa San Agustin last night, and I just can't stop smiling every time I think about the stunning grounds and of course the top notch service from everyone at Casa San Agustin! our check-in process was flawless, Luis made us feel so welcomed as soon as we walked thru the doors, as well as every single person who works at Casa San Agustin. our room was stunning, the bed super comfy and the sheets, ahh those sheets were so soft, the room was just spe... Read more
Submitted on 23-06-2016
We spent a night at this hotel. Everything was great or better. The rooms nicely designed and nice, the food at the restaurant was good and, the array of plates at the breakfast were amazing. The location is convenient. The best was the service who were cordial and attentive.
from Washington DC, District of Columbia
Submitted on 30-06-2016
Where do I entire staff that cares, warm and goes way beyond your expectations. The Front Desk with Katia, Katherine and Gladys who efficiently took care of all restaurant reservations and every single request we asked during our entire stay. Roberto in the dining room who insisted of escorting us, held my arm all the way to our restaurant a few blocks away seeing that I am on temporary leg brace and had to hobble around. And then there is our room... 20-ft. ceilings that makes yo... Read more
from London
Submitted on 02-07-2016
Stayed here for 3 nights. This is an amazing, beautiful luxury hotel. The beds are super comfortable and the bathrooms marble. Everything is perfect - it even smells perfect! Try the lobster empanadas - they are amazing! The only negative thing I would say is that they don't cool the pool so it feels more like a bathtub when you get in the heat of the day.
Submitted on 03-07-2016
The Hotel Casa San Agustin is a place I couldn't recommend more highly - the building, location, room and staff were all perfect. From the moment we arrived with our luggage, until the moment we checked out, everything was handled perfectly. The room was incredible, with a massive comfortable mattress, private plunge pool, free Wi-Fi in the room, quality amenities and one of the biggest dual-vanity bathrooms I've seen. We stayed here for our anniversary and wanted something a little special. ... Read more
Submitted on 04-07-2016
Wonderful experience from the start we were greeted by polite staff and a delicious refreshing cucumber drink at check it. The hotel is extremely clean lots of attention to detail. Our room was very comfortable awesome bed spacious bathroom with fresh fruits left for us as snacks. The hotel staff was amazing any need we wanted they were more than eager to help. The front desk staff arranged all our dinner reservations and also made arrangements for a day tour of Cartagena which was great! The in... Read more
from New York City, New York
Submitted on 12-07-2016
The San Agustin exceeded all of my expectations. Stepping through the wrought iron gate into the hotel lobby felt like entering another world where the hustle and bustle of Cartagena faded away. We were greeted by warm staff who offered us cool towels during check-in. The property was stunning and without fault. Again, the service went above and beyond attentive in a good way (Luis Fernando). The food was quite good, but the drinks were the real star - a combination of great bartenders and incre... Read more
from New York City, New York
Submitted on 16-07-2016
It's hard to pick a place to start. The property is lovely and is no more than a five minute walk from every point of interest in El Centro and San Diego. The staff is impeccable, friendly and knowledgeable. The rooms are luxurious and beautifully appointed. My wife and I stayed at the Casa San Agustin twice over the course of a recent trip to Colombia. Our first stretch of four nights was spent in a Junior Suite, which was very spacious and located on a separate landing, so it was incred... Read more
from Sydney, Australia
Submitted on 22-07-2016
This a high-end property with prices to match, particularly in a city that is generally, quite cheap. We decided to spend a night inside the walls of the old city and picked the best. However, I think you get value for your money - at least we did when we were upgraded to possibly the best suite in Cartagena. What a treat! Glorious hotel with lush surroundings inside a secure property, encompassing 3 restored, Spanish-colonial villas. We had upstairs and downstairs bedrooms, massive living room... Read more
Submitted on 27-07-2016
Awesome experience. Professional stuff. Great facilities. Flawless service. It was a good decision to stay at hotel casa San Agustin while I was visiting Cartagena. I enjoyed the piece and quiet I needed. This definitely added to the excellent service of the stuff. I will definitely recommend this hotel to friends and family,I am sure I will be back. I hope to get the same quality of service when I return. And so, I would like to thank the concierge team:Katherine,Katia and Gladys and the room ... Read more
from Charlotte, North Carolina
Submitted on 30-07-2016
From the moment we arrived at Casa San Agustin, I knew we were staying somewhere special. It's tucked away in a courtyard and upon entering, I drew a breath at how lovely and serene the environment was. We were traveling for a mix of business and pleasure and I truly can't imagine a more perfect place to stay during our time in Cartagena. The atmosphere was tranquil, and the staff more than attentive - truly kind and outstanding individuals. Whoever is in charge of hiring and training at this h... Read more
from Atlanta
Submitted on 04-08-2016
We checked in with intimate style at the front desk - and were immediately served a refreshing drink. The front desk is also the concierge so we were able to immediately plan out our stay with tours and excursions and restaurants. We were then escorted to our room (which was exquisite) and walked through the entire suite where everything was carefully explained. I would recommend the Prestige Suite. The hotel was lovely and well appointed. The restaurant always had live music. The bar knew how... Read more
Submitted on 05-08-2016
The location is perfect, the property has been meticulously appointed, the amenities are really thoughtful, and the staff is very helpful. Loved the whole experience. I recommend getting the package that includes a walking tour. We had a tour with Manny / Manuel. He was very informative, fun to be with, and accommodated our needs. When an older member of our party needed to go back to the hotel, he called a great driver and took care of everything. Seek him out...
from Washington DC, District of Columbia
Submitted on 07-08-2016
Hard to overstate the spectacular experience that was our stay at this hotel. It is among the most perfect mixes of historical, luxury, classy and unique in which I have ever stayed. The rooms are all slightly unique but (at least ours) was pretty close to perfect. The service was awesome, the overall "vibe" of the place was just amazing. It is a 400 year old structure with initial infrastructure still playing a starring role but no sacrifice required. Internet is blazing and complimentary minib... Read more
from Palo Alto, California
Submitted on 08-08-2016
This amazing hotel with maybe the most beautiful rooms found in the old town,beautifully decorated and specially a staff very eager to arrange everything seamlessly from organizing your days in Cartagena, to have the best hairdresser and makeup artist come to your room to get ready going dancing all over town. The hotel restaurant is phenomenal as well as the bar with unique cocktails. Our concierge ms. Katherine was simply fabulous to make sure that our stay was magical and she is a true asset ... Read more
from La Paz, Bolivia
Submitted on 25-08-2016
I am the owner of a 5 star boutique hotel and cannot be more critical when it comes to service and quality in a hotel. I must say that Casa San Agustin excelled my expectations. The quality of the room and amenities was very high. The location excellent and the service was probably among the very best i experience. A small downside was the wait time at the Alma Restaurant but once we talked to the manager the service was immediately improved, which shows that its importante for them t... Read more
from New York City, New York
Submitted on 28-08-2016
We had such a pleasant stay in this boutique hotel. It has very attentive service, super clean and decoration is very pretty. People made out stay very welcoming and relaxing. Every wish was granted and so many extras, like afternoon tee, towel service when you go outside. Not to forget to mention a wonderful restaurant Location is incredible!
from South Florida, Florida
Submitted on 30-08-2016
Absolutely fabulous hotel, within an amazing colonial house. Beautiful decoration; fantastic rooms; great swimming pool; top quality restaurant and outstanding service from the staff. THE place to stay in Cartagena!
from San Francisco, California
Submitted on 01-09-2016
What a fun place. Bubbly Katherine, concierge was so much part of it. The rooms were beautiful, somehow dark with basically no view but then this a typical colonial house so everything leads to an inside. Housekeeping tops.The food at the restaurant was nothing special, the service soooooo slow. Breakfast was adequate .No gym?... The spa was a lady masseuse on a top terrace not too private.... BUT the location is just perfect, in the midst of ancient Cartagena and returning from the suffocati... Read more
Submitted on 09-09-2016
We visited this hotel in January 2016. Cartagena is a wonderful City. A hidden jewel of old world charm. And the Casa San Augustin is an oasis. It is simply stunning. The way they have turned this old building into a hotel is fantastic. The pool in the courtyard is very clever, although sun lounger space limited. Food at the hotel was excellent. I would go back in a heart beat.
from San Juan, Puerto Rico
Submitted on 13-09-2016
Hotel Casa San Agustin is well located in the old center of Cartagena. It is a lovely hotel in an old, charming structure, yet functional and modern in every way. All staff members were always willing to help with a smile, but Katherine and Gladys stand out; they always seemed to be available, with extremely helpful, good advice on tours, restaurants, things to see and do, etc. Our room was spacious and comfortable, perfectly clean and maintained; my only complain is that I found the in room... Read more
from Wilton Manors, Florida
Submitted on 17-09-2016
This was my second time to the city of Cartagena and this property was home for a long weekend. Great location within the walls of old town. The property is absolutely stunning, our suite was amazing. Two bathroom, two story, spiral staircase, massive balcony. All the rooms are somewhat unique and individual. The staff treated us like family, they are bi-lingual as well if you are concerned about communication. Any time I am back in this city I will be back here.
Submitted on 17-09-2016
I just also wrote a review for the restaurant. I most admit that this place is spectacular. I am staying in the suite 102 and I do not really want ti leave the room. The staff is very well prepared and professional and the service is flawless. If you are planning to travel to Cartagena, this is the place to go!
from New Orleans, Louisiana
Submitted on 19-09-2016
Hotel Casa San Agustin is one of my most favorite hotels! Recently, a girlfriend and I traveled with a group to Cartagena for a museum trip. Casa San Agustin did not disappoint! The Pros: --Beautiful, thoughtful renovation that perfectly integrates completely clean, updated, modern features with gorgeous, original details, like small windows built into walls, a large aquaduct wall cutting through the pool, beautiful tiles, etc. We felt like we were staying at an incredible, non-sanitized ... Read more
from New Orleans, Louisiana
Submitted on 20-09-2016
I brought a group of 27 art patrons to Cartagena. The hotel was exactly as described and everyone was very pleased. Everything in the hotel is very beautiful and clean. The service and staff were very accommodating, polite and helpful. The restaurant Alma is very good. I would recommend this hotel to anyone. It is in an excellent location in Cartagena, very easy to walk to restaurants and shops.
from Stockholm, Sweden
Submitted on 01-10-2016
We only visited the restaurant but the food was amazing, great service and beautiful surroundings. A must for any foodie. Cartagena old city is defently worth a visit with is beautiful houses, wall and small shops.
from Utrecht, Holland
Submitted on 03-10-2016
The hotel definitely lived up to the expectation of the best hotel in Cartagena. The second vice of the staff is impeccable, the rooms and amenities top and the attached restaurant is excellent. I loved the bed and although the weather was not ideal I had a great time at the outside pool. A couple of minor remarks: the breakfast is amazing but the service a bit rough and slow. The French toast was the most delicious looking one I have ever seen but was cold and undercooked. Additionally there we... Read more
from Hong Kong, China
Submitted on 03-10-2016
We arrived and were greeted by a very warm, friendly and efficient staff member named Katia in reception. She had lots of great recommendations for cocktails, trendy restaurants, etc which we really appreciated... although it would have been great if she would have remembered to warn us that there was a 30hr alcohol ban because of the referendum! Ha ha. The other staff on reception were also great. The housekeeping staff were helpful and also very funny! The restaurant staff were fantastic, tha... Read more
from London
Submitted on 05-10-2016
Absolutely loved this hotel and wished I would have come back here instead of Sofitel when back from the Islas del Rosario. It is just beautifully set in an old house, incorporating the old construction into the hotel seamlessly and giving it lots of character. The swimming pool is where the aqueduct was and our room had a jacuzzi which was in fact a mini-pool. The breakfast though was disappointing. Coffee was the worse I had in Colombia and the variety was average. Service amazing, friendly w... Read more
Submitted on 11-10-2016
I stay in 140 Hotel nights a year and this is as good as it gets! We got to know many of the staff in our 4 nights and enjoyed them all; Katia, Gladys, Leonardo, Elkin & Adrianna...thank you for a great visit. Truly a beautiful hotel with a great staff in a fascinating city. This will be our only hotel in Cartagena on return visits. Breakfasts were great, I liked the Huevos Rancheros Columbian style and my wife liked the Cartagena Breakfast. We ate three of the top rated Restaurants in Cartagen... Read more
from Milwaukee, Wisconsin
Submitted on 17-10-2016
This place was a true oasis in the middle of the walled city. From the doorman to the hostesses to the bartenders and concierge-the entire team provided outstanding service. All associates spoke excellent English and were enthusiastic about helping to make the very best of my time there. I stopped by one afternoon for lunch and thought the place was so beautiful that I needed to spend the night. It was one of the most luxurious rooms I have stayed in anywhere. The staff went out of their way... Read more