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Shangri-La Hotel Suzhou

Shanghai, China (PVG)

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Based on 721 reviews
Room & Rates
Deluxe Room

Deluxe Room

1 King Bed or 2 Twin Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Horizon Deluxe, Room

Horizon Deluxe, Room

1 King Bed or 2 Twin Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Executive Suite King

1 King Bed
Overlooking the city

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Premier Room, 1 King Bed

Premier Room, 1 King Bed

1 King Bed
700-sq-foot (65-sq-meter) room with city views

Layout - Living room and sitting area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Shangri-La Hotel Suzhou
168 Ta Yuan Road Suzhou New District, Suzhou, China 215011

Rooms
Make yourself at home in one of the 390 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. This hotel has 3 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 1100.00 per room (one way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Barbecue Grills
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 721 reviews
from Melaka, Malaysia
Submitted on 01-05-2017
Bit disappointed to note the poor English level of the Front Desk staff. They were obviously overwhelmed by a rowdy group domestic MICE guests who swarmed the Front Desk. Dinner at the Shang Palace was also disappointing. We were served with a chipped glass wine decanter, and despite us telling them about it, staff continued to use it.
from Bengaluru, India
Submitted on 01-04-2017
It is the best hotel I have stayed in. Have been there may times (more than 5 times during last 5 years) & never faced a single issue about food, service, room cleaning, view. The place is conveniently located in Suzhou. Walking distance from Tesco & many option to Eat out as well as inside the hotel.
from Taipei, Taiwan
Submitted on 12-16-2016
I always stay at this hotel while I visit Suzhou. Almost all the staffs are very friendly and very helpful. For example, the chef at noodle stand, Miss Lina Lee (Li?) even remember what I like and sometimes she would cook special meals which is not included in the standard breakfast offering for me to taste. The manager, Vicky who can memorize my last name despite I do not visit the hotel for the last 6 months. This hotel offers the best breakfast I have ever experienced in the Shangri-la group... Read more
from Anderson, South Carolina
Submitted on 12-15-2016
I love Staying at the Shangri-La in Suzhou because of the comforts of home as well the location has a lot to offer with near by parks and recreation, many places to eat near by for a change of taste. Also a short walk gets you to a very nice mall and grocery store as well with many shops to keep you busy.
from Wuxi, China
Submitted on 12-11-2016
Booked through Amex and get a 100 dollar coupon. Enjoyed the buffet in the evening very much. Although there is some problem in the housekeeping, also solved so no problem. But the lunch is not so worth the money in the Xiang Palace and it is so slow even lack of one dish when l leave
from Seattle, Washington
Submitted on 12-02-2016
This place is located in the heart of Suzhou, walking distance to several dining places, little Japan town, and a decent shopping mall. With lots of street and pedestrian traffic outside, it's a great location if you like to feel the bustle of the city. The main restaurant has a great variety of Western and Asian dishes, and the hotel butler service is fantastic. A lot of the staff speaks decent English, and it's easy to communicate with them effectively. They're very helpful in day to days tas... Read more
from
Submitted on 11-30-2016
I want to praise the health club staff betty yang.Yeasterday my wife put clothes in the lockeR room.I forget to take.I called the phone to the health club .let she put me away.today.she give me.Thankyou.
from
Submitted on 11-04-2016
the work staff Betty yang is very nice and responsible .every time meet, she smiled.offer fruit and drink . swimming pool water temperature appropriate and clean.the gym equipment is advanced. The environment is very nice
from Chonburi, Thailand
Submitted on 11-04-2016
Lovely staffs and luxury atmosphere. They are really helpful for customers and they can speak English. Good driver. Lovely bell boys. Great receiptions. Unforgetable view from big bedroom. Good breakfast.
from Montreal, Canada
Submitted on 10-31-2016
This review is specifically for the Shang Palace Restaurant at the hotel. During our stay in Suzhou, we did not stay at the Shangri-La (though in hindsight we should have) but did have a chance to have dinner at the Shang Palace Restaurant. The food at the restaurant is superb. The selection of food is vast and caters to customers with a variety of tastes and preferences. The ingredients used were very fresh and the dishes were well prepared. Pricing was very reasonable. The ambiance of the re... Read more
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