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Four Seasons Shenzhen

Zhenzhen (Shenzhen), China (SZX)

Hotel + Flight from
Based on 213 reviews
Room & Rates
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Four Seasons Shenzhen
138 Fuhua Third Road<br/>Futian District, Shenzhen, China 518000
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Children's Program
  • Currency Exchange
  • Fitness Facility
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Outdoor Pool
  • Porter / Bellhop
  • Sauna
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 213 reviews
from Ca
Submitted on 01-10-2017
I come to Shenzhen monthly, and this is the best hotel that I enjoy the most. From check in, facility, restaurant, room service, till concierge, the hotel provide the best service. Fully recommend this hotel for business stay.
from San Francisco, California
Submitted on 01-08-2017
The first time I came here this place was spectacular. The rooms were clean, service was amazing and the overall aura was just world class. This second time, not so much. The service levels aren't bad, but certainly noticed a huge drop. Service staff seem to care less. Rooms are dirty, common areas aren't as clean - the special feel it had is no longer here. Pros: 1. Cheap rates Cons: 1. Non smoking rooms smell like smoke 2. Management doesn't care - definitely lost touch of the customer 3. A... Read more
from Atlanta, Georgia
Submitted on 01-05-2017
My husband and I really enjoyed our recent stay at the Shenzen property. We stayed on the club level and the rooms were really spacious. The food,drinks and service on the club level were excellent and we will definitely be back!
from Hong Kong, China
Submitted on 01-04-2017
Half a year ago, I was not impressed with this hotel because there were always problems of communication between their reservation department and the front desk. But they had fixed that by getting a new reservation supervisor. This time, everything is perfect from the time I arrived. The bell boy addressed me by my surname even I had never met him. He escorted me up to the reception floor. I noticed that it was very crowded but the Concierge staff stepped in and did my registrations. I... Read more
Submitted on 01-01-2017
I underwent an unpleasant and embarrassing stay with Four Seasons Shenzhen.... in swimming pool/ fitness ladies changing room on 24th Dec. .... I have orally complained to the front desk manager who arranged my room into suite as a complimentary upgrade. The experience is I was shocked to see an Indian/Pakistan couples with two sons around 7y entered the female facilities when I was in sauna room with my mask on face but only with a shower towel half covered. Can not be more embarrassing momen... Read more
from California
Submitted on 11-30-2016
We flew in to Shenzhen spent a night at the Four Seasons then went by train on to Guilin. It was in a great location to walk to local malls, have dinner and a morning coffee. Service was great, plus rooms were clean and spacious. They were very gracious and held on to our extra bags while we traveled. Numerous employees spoke English and helped us with the travel plans.
from Milan, Italy
Submitted on 11-18-2016
I have been here many times and this time the check-in experience has been bad. Although I had previously completed the online check-in stating my arrival time in the afternoon, I had to wait almost 20 minutes at the reception as they had to double check that my room was ready. This was really the first time I heard such a reason: a room, after housekeeping has released it, is either ready or unready. After this bad start, everything was great as usual, apart from a poor wifi connection, drop... Read more
from Melbourne
Submitted on 11-15-2016
I can't speak highly enough of front desk reception from Grace. Arrived early and nothing was a problem. Welcomed me back with a warm smile and complete efficiency. The room was lovely. The facilities great and a large breakfast choice. Staff training is obviously important to this hotel and it shows.
from Hong Kong, China
Submitted on 11-14-2016
The hotel is one of the best hotels in Shenzheng. The building and rooms are both beautiful and luxury. The only thing bothered me was that, during the check-in, the staff member on the front desk made my room type wrong (I booked the club room). This was actually fine to me, just a very little mistake, and she corrected it shortly. However, that staff member said "You just booked the cheapest room type in our hotel". Even if I did book the basic room, I don't think this is the manner you should... Read more
from Tokyo, Japan
Submitted on 11-10-2016
For a top notch hotel it is sad that they allow "professional women" to hang around the reception area in the night soliciting clients very openly. We were wondering how such open prostitution could be allowed. This does bring the hotel reputation down several notches. Not all travelers are into this type of stuff. Management should take steps to not allow such women into the hotel. They can do their business outside.